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Exterior view, Hilton Garden Inn San Francisco - Oakland Bay Bridge Hotel in San Francisco (CA)
1 King Bed Bay View, Hilton Garden Inn San Francisco - Oakland Bay Bridge Hotel in San Francisco (CA)
Exterior view, Hilton Garden Inn San Francisco - Oakland Bay Bridge Hotel in San Francisco (CA)
Lobby, Hilton Garden Inn San Francisco - Oakland Bay Bridge Hotel in San Francisco (CA)
Lobby, Hilton Garden Inn San Francisco - Oakland Bay Bridge Hotel in San Francisco (CA)
Swimming pool, Hilton Garden Inn San Francisco - Oakland Bay Bridge Hotel in San Francisco (CA)
Fitness center, Hilton Garden Inn San Francisco - Oakland Bay Bridge Hotel in San Francisco (CA)

Removed from saved list

8.0

Excellent

1,778 reviews

1,778 reviews

View2
Housekeeping2
Car Park1
See map
See map

7.8

Very good

Location rating score

Very good location
Parking
Available
Popular landmarks
Ferry Building Marketplace
9.6 km
Pier 39
10.3 km
Oracle Park
10.5 km
Chinatown
10.7 km
Fisherman's Wharf
11.0 km
Closest landmarks
Shorebird Park
260 m
Allergro Ballroom
280 m
Courtyard Marriott
540 m
Christie Park
550 m
Emeryville Station
640 m

Hilton Garden Inn San Francisco - Oakland Bay Bridge Hotel

1800 Powell St, Oakland, San Francisco (CA), United States, 94133-2810 - See map

Make your best journey to San Francisco (CA) with the promised standard of Hilton CleanStay, and enjoy free Wi-Fi in all rooms. Conveniently situated in the Oakland part of San Francisco (CA), this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Alcatraz Island. Restaurant, hot tub and fitness center are among the special facilities that will enhance your stay with on-site convenience.

Highlights

Hygiene Plus

680 meters to public transportation

Front desk [24-hour]

Airport transfer

Free Wi-Fi in all rooms!

Hilton CleanStay

Clean and Ready for you

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Important announcement -- "In response to the Coronavirus (COVID-19), all guests are required to wear a face covering in all public spaces and indoor common areas."
Facilities

Airport transfer

Pets allowed

Car park

Shuttle service

Hot tub

Fitness center

Bicycles

Free Wi-Fi in all rooms!

Your dates are popular among travelersUsers are booking a place in San Francisco (CA) every 1 minutes on Agoda.com
Value for money7.4
Location rating7.8
Nearest airportOakland International Airport (OAK)
Distance to airport15.8 km

Rooms available at Hilton Garden Inn San Francisco - Oakland Bay Bridge Hotel

Excellent
Room comfort & quality

8.4

1 Queen Bed Mountain View
...
  • Room size: 40 m²/431 ft²
  • Mountain view
  • 1 queen bed
Enter dates to see prices
1 Queen Mobility Hearing Accessible with Tub
...
  • Room size: 40 m²/431 ft²
  • Non-smoking
  • 1 queen bed
Enter dates to see prices
1 King Bed Bay View
...
  • Room size: 40 m²/431 ft²
  • Bay view
  • 1 king bed
Enter dates to see prices
1 King Bed Mountain View
...
  • Room size: 40 m²/431 ft²
  • Mountain view
  • 1 king bed
Enter dates to see prices
2 Double Beds Bay View
...
  • Room size: 40 m²/431 ft²
  • Bay view
  • 2 double beds
Enter dates to see prices
2 Double Beds Mountain View
...
  • Room size: 40 m²/431 ft²
  • Mountain view
  • 2 double beds
Enter dates to see prices
1 Queen Bed Bay View
...
  • Room size: 40 m²/431 ft²
  • Bay view
  • 1 queen bed
Enter dates to see prices
1 King Bed
...
  • Room size: 40 m²/431 ft²
  • Non-smoking
  • 1 king bed
Enter dates to see prices
1 Queen Bed
...
  • Room size: 40 m²/431 ft²
  • Non-smoking
  • 1 queen bed
Enter dates to see prices
1 Queen Mobility Hearing Accessible Suite Roll in Shower
...
  • Room size: 40 m²/431 ft²
  • Non-smoking
  • 1 queen bed
Enter dates to see prices

Frequently asked questions

Does Hilton Garden Inn San Francisco - Oakland Bay Bridge Hotel have bars on the premises?

Experience your holiday retreat the best way with a beverage in your hand at Hilton Garden Inn San Francisco - Oakland Bay Bridge Hotel's bar available right in front of your doorstep for when you need a sip or two.

Does Hilton Garden Inn San Francisco - Oakland Bay Bridge Hotel offer spa services?

You can benefit from your stay at Hilton Garden Inn San Francisco - Oakland Bay Bridge Hotel even more by benefiting from the property's accessible spa services that are offered for all its valuable guests to make your evening or night far better.

What kinds of entertainment are available at Hilton Garden Inn San Francisco - Oakland Bay Bridge Hotel?

Hilton Garden Inn San Francisco - Oakland Bay Bridge Hotel offers games room while you stay at this property, offering guests with entertainment value all throughout your remain here.

Does Hilton Garden Inn San Francisco - Oakland Bay Bridge Hotel have a fitness center?

Hilton Garden Inn San Francisco - Oakland Bay Bridge Hotel features 24-hour fitness center that is suitably situated at the tip of your finger, allowing you to get your daily workout in at any time of the day so you can spend your trip the way you want. For more details, please contact the property for more information.

Does Hilton Garden Inn San Francisco - Oakland Bay Bridge Hotel offer dry cleaning services?

Yes! Hilton Garden Inn San Francisco - Oakland Bay Bridge Hotel provides dry cleaning service that is available all throughout your stay, ensuring that you're always looking your best in your favorite outfit. Please contact the property for more information.

Is car parking available at Hilton Garden Inn San Francisco - Oakland Bay Bridge Hotel?

Hilton Garden Inn San Francisco - Oakland Bay Bridge Hotel has car park onsite with charges applied for customers traveling with vehicles to take full advantage when staying at this property. Please contact the property for more information, or log into your Agoda account and contact the property through Agoda's direct message chatbox.

Does Hilton Garden Inn San Francisco - Oakland Bay Bridge Hotel have an option for contactless check-in and check-out?

At Hilton Garden Inn San Francisco - Oakland Bay Bridge Hotel, customers can take part in contactless check-in and check-out option offered by this property for your benefit and safety.

In which languages can Hilton Garden Inn San Francisco - Oakland Bay Bridge Hotel's personnel communicate?

Hilton Garden Inn San Francisco - Oakland Bay Bridge Hotel can speak a total of 4 languages and supports well-known languages such as English, Spanish, and Mandarin Chinese for international tourists, ensuring all travelers are well accommodated with all their needs in their preferred choice of languages when communicating. Please refer to the 'Amenities and facilities' section and in the 'Languages spoken' category to find out what other languages this property supports.

What is the typical rating that verified Solo travelers' have given to Hilton Garden Inn San Francisco - Oakland Bay Bridge Hotel?

Verified solo travelers that have stayed at this property have given Hilton Garden Inn San Francisco - Oakland Bay Bridge Hotel an average rating of 8.0. You can look up more detailed customer reviews and feedback by filtering for a specific type of verified travelers down in the review section.

What do local visitors think about Hilton Garden Inn San Francisco - Oakland Bay Bridge Hotel?

Past local visitors that have stayed at this property have given Hilton Garden Inn San Francisco - Oakland Bay Bridge Hotel an average rating of 8.0. You can look up on more detailed customer ratings, and remarks for this property down in the review section.

Overall rating:

8

Excellent
1,778 reviews
Cleanliness
8.5
Facilities
7.5
Location
7.8
Read all reviews >
More about Hilton Garden Inn San Francisco - Oakland Bay Bridge Hotel

More about Hilton Garden Inn San Francisco - Oakland Bay Bridge Hotel

Experience Comfort and Convenience at Hilton Garden Inn San Francisco - Oakland Bay Bridge Hotel

Discover a comfortable and convenient stay at Hilton Garden Inn San Francisco - Oakland Bay Bridge Hotel. This 3.0 star hotel in San Francisco (CA), United States offers a wide range of facilities to ensure a pleasant and memorable experience. Enjoy the convenience of shops, a coffee shop, bar, laundry service, restaurant, room service, safety deposit boxes, airport transfer, tours, concierge, air conditioning, daily newspaper, in-house movies, hair dryer, television, satellite/cable TV, hot tub, fitness center, spa, Wi-Fi in public areas, car park, designated smoking area, refrigerator, shuttle service, games room, and Free Wi-Fi in all rooms. Additional amenities include dry cleaning, express check-in/check-out, luggage storage, shared kitchen, shared lounge/TV area, daily housekeeping, fireplace, gift/souvenir shop, taxi service, breakfast buffet, 24-hour fitness center, and onsite car park with charges applied. Whether you're traveling for business or leisure, Hilton Garden Inn San Francisco - Oakland Bay Bridge Hotel is the perfect choice for a comfortable and convenient stay.

Room Types at Hilton Garden Inn San Francisco - Oakland Bay Bridge Hotel

Hilton Garden Inn San Francisco - Oakland Bay Bridge Hotel offers a variety of room types to cater to the needs of all guests. Choose from the 1 King Bay View High Floor, 1 King Bed, 1 King Bed Bay View, 1 King Bed Junior Suite, 1 King Bed Junior Suite Bay View, 1 King Mountain View, 1 King Deluxe with Sofabed, 1 King Mntvw High Floor, 1 King W/Drinks-Snacks, 1 Queen Bed, 1 Queen Bed Bay View, 1 Queen Bed Jr Suite, 1 Queen Bed Mountain View, 1 Queen Mobility Hearing Accessible Suite Roll in Shower, 1 Queen Mobility Hearing Accessible with Tub, 1 Mtnvw High Floor, 1kg Bayside Two Room Suite, 1q Corner Jr Ste Mntvw, 2 Double Beds, 2 Double Beds Bay View, 2 Double Beds Mountain View, 2 Doubles W/Drinks-Snacks, 2 Queen Bay View Hi Floor, and 2 Queen Deluxe with Sofa, One King Bed. Each room is designed to provide maximum comfort and convenience during your stay.

Excellent Service and Clean Facilities

Hilton Garden Inn San Francisco - Oakland Bay Bridge Hotel has received rave reviews from satisfied customers who were impressed by the hotel's excellent service and clean facilities. Guests have highly recommended the hotel, citing the good rooms and great service provided by the staff during check-in. The facility is clean with a nice workout area, and the housekeeping staff are awesome. The hotel is located on the East side of the bay and offers ample parking. The rooms are spacious and comfortable, making it an awesome place to stay at. In summary, if work takes you back to San Francisco, Hilton Garden Inn San Francisco - Oakland Bay Bridge Hotel is a great choice for a comfortable and pleasant stay.

Experience Unmatched Comfort and Service at Hilton Garden Inn San Francisco - Oakland Bay Bridge Hotel

With an overall rating of 7.9, Hilton Garden Inn San Francisco - Oakland Bay Bridge Hotel is a top choice for travelers looking for comfort and exceptional service. Guests rave about the hotel's cleanliness, with an impressive rating of 8.4, as well as the comfort of the rooms, which earned a score of 8.4. The hotel's location also received high marks, with guests giving it a rating of 7.9. The staff performance was also highly praised, with a rating of 7.9. While the dining options received a lower rating of 6.8, the hotel's value and facilities both earned a solid score of 7.5. Overall, Hilton Garden Inn San Francisco - Oakland Bay Bridge Hotel offers an unparalleled experience for those seeking a comfortable and well-serviced stay in San Francisco, making it a must-visit destination for any discerning traveler.

Show less

Amenities and facilities

Very good
Facilities

7.5

Most talked about facilities

Breakfast

3 mentions

Housekeeping

3 mentions

Internet

1 mention

Check in/Check Out

1 mention

Languages spoken
  • English
  • Chinese [Mandarin]
  • Filipino
  • Spanish
Outdoor
  • Bicycles
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fishing
  • Fitness center
  • Game room
  • Hiking
  • Hot tub
  • Spa
  • Spa/sauna
  • Tours
  • Wind surfing
Cleanliness and safety
  • Anti-viral cleaning products
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Rooms sanitized between stays
  • Safe dining setup
  • Staff trained in safety protocol
  • Sterilizing equipment
Dining, drinking, and snacking
  • Bar
  • Breakfast [buffet]
  • Coffee shop
  • Kitchen
  • Restaurants
  • Room service
  • Shared kitchen
  • Vending machine
Services and conveniences
  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Fireplace
  • Gift/souvenir shop
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace
  • Xerox/fax in business center
For the kids
  • Family room
  • Kids meal
Access
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pet-friendly [charges apply]
  • Pets allowed
  • Security [24-hour]
  • Smoke alarms
Getting around
  • Airport transfer
  • Car park [charges apply]
  • Car park [on-site]
  • Shuttle service
  • Taxi service

Food and dining

Breakfast options
  • American
  • Buffet
Restaurants on site
The Garden Grille
  • Cuisine: American
  • Menu: Buffet, A-la-carte

Location

1800 Powell St, Oakland, San Francisco (CA), United States, 94133-2810
Very good
Location

7.8

Airports
  • Oakland International Airport (OAK)
    15.8 km
  • San Francisco International Airport (SFO)
    25.1 km
Public transportation
  • Emeryville Station
    640 m
  • West Oakland
    3.7 km
Hospital or clinic
  • Stanford Health Care, Emeryville
    860 m
Convenience store
  • 7 Eleven
    1.9 km
Cash withdrawal
  • ATM on-site

What's nearby

Popular landmarks
  • Ferry Building Marketplace
    9.6 km
  • Pier 39
    10.3 km
  • Oracle Park
    10.5 km
  • Chinatown
    10.7 km
  • Fisherman's Wharf
    11.0 km
  • Alcatraz Island
    11.0 km
  • Lombard Street
    11.3 km
  • Golden Gate Bridge
    15.9 km
  • Twin Peaks
    16.1 km
  • Golden Gate Park
    16.2 km
Nearby landmarks
  • Shorebird Park
    260 m
  • Allergro Ballroom
    280 m
  • Courtyard Marriott
    540 m
  • Christie Park
    550 m
  • Emeryville Station
    640 m
  • Bay Street Parking Garage
    790 m
  • Stanford Health Care, Emeryville
    860 m
  • Davenport Mini Park
    870 m
  • Point Emery Park
    900 m
  • Grocery Outlet Headquarters
    920 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-17 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 18 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Getting around
  • Airport transfer fee35 USD
Extras
  • Breakfast charge (unless included in room price)17 USD
  • Daily Internet/Wi-Fi fee0 USD
The property
  • Non-smoking rooms/floorsYes
  • Number of floors13
  • Year property opened1972
  • Most recent renovation2006

Property announcements

In response to the Coronavirus (COVID-19), all guests are required to wear a face covering in all public spaces and indoor common areas.

Reviews of Hilton Garden Inn San Francisco - Oakland Bay Bridge Hotel from real guests

Provided by verified guests of Agoda
7.8
Cleanliness8.5
Facilities7.5
Location7.8
Room comfort and quality8.4
Service7.9
Value for money7.4
High score for San Francisco (CA)
Rating
9+ Exceptional (12)
8-9 Excellent (10)
7-8 Very Good (17)
6-7 Good (8)
<6 Below Expectation (6)
Time of the year
Mar - May (8)
Jun - Aug (18)
Sep - Nov (9)
Dec - Feb (18)

Show reviews that mention 

Showing 53 verified guest comments
123
2.0
Chia from Taiwan
Solo traveler
1 Queen Bed
Stayed 2 nights in June 2022

Do not stay in Hilton garden”

Black employees hatred for Asians.

Reviewed July 02, 2022

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7.0
Very good
VICENTE from Philippines
Family with young children
Stayed 2 nights in July 2013

Good hotel, not so good location. ”

Large Windows. Good Service. Near freeway.

Its our first time in the Bay area (San Francisco) and we opted for a out of the city district hotel. We thought this is a good deal thinking its just a few miles away from San Francisco. But OAKLAND area is not for vacationing family. There's a cons and pros in this hotel. It is a good hotel, near freeway (you can actually see the freeway from our window). The noise didn't bother us since we lived all our lives in a city. The only problem is there's somewhat a lot of bad experiences we have OUTSIDE the hotel. Staff in a nearby shopping centers are RUDE to us. We saw first hand a thief incident in a hip (i thought safe) shopping center in Bay Street...in broad daylight. A guy snatched FORCEFULLY an ipad in an apple store...and it seems its a day-to-day thing there. Though there's a security personnel in ALL establishment we went to, even KFC has a security personnel which is odd because we've been though a lot of city in the USA and it was a first time we've seen security personnel in an establishment.

Reviewed July 29, 2013

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9.2
Exceptional
Stan from Canada
Business traveler
2 Double Beds
Stayed 1 night in July 2019

Very Clean ”

Very clean hotel, rooms are nice roomy, parking is reason. Staff very helpful, housekeeping staff are awesome. The only challenge is the location of the Hotel you have to travel in circles to get to the hotel from San Francisco.

Reviewed July 06, 2019

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8.0
Excellent
Wong from Hong Kong SAR, China
Couple
Stayed 1 night in December 2012

Nice location”

Easy on/off bay bridge

Polite and helpful concierge staff. Easy on/off bay bridge for easy access to/from San Francisco. Secured but charged car park. Rooms have either sea or mountain view. Free internet access. Rooms are sound proof providing quiet resting environment despite busy traffic close by. Room rates are reasonable and room size is big.

Reviewed January 15, 2013

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9.6
Exceptional
Eeseul from South Korea
Business traveler
2 Double Beds
Stayed 3 nights in July 2019

Nice Hotel”

I used this hotel for 4 days. The room is good and the service is great. If I go to San Francisco, I will use here agai!

Reviewed July 17, 2019

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9.2
Exceptional
Laurie from United States
Family with teens
1 Queen Mobility Hearing Accessible Suite Roll in Shower
Stayed 3 nights in January 2018

Pleasant surprise”

We had to stay at another local hotel closer to the airport on our first night before transferring to the Hilton Garden Inn. Thank goodness we found the Hilton. Far superior in all ways including affordability. Highly recommend.

Reviewed January 30, 2018

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8.0
Excellent
Annie from Malaysia
Family with young children
Stayed 3 nights in July 2013

Clean and very friendly staff.”

Clean, comfortable and friendly staff.

It was great if you want to stay at a cheaper hotel instead of staying in San Francisco. Easy access to Bay Bridge.

Reviewed July 30, 2013

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9.2
Exceptional
Leah from United States
Business traveler
2 Double Beds
Stayed 5 nights in December 2018

Good location”

I stayed here for a week while working at Kaiser Oakland. It was about a 10 minute drive on the freeway, 15-20 minutes through town. Facility was clean, nice workout area. They were just beginning a remodel of the lobby during my stay, which in my opinion did not seem necessary. Room price was great, however $17 for parking each night is pretty steep. Breakfast buffet was also $17, so I skipped that and ate breakfast at the hospital. Would stay here again if work takes me back!

Reviewed December 29, 2018

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9.6
Exceptional
Karen from United States
Couple
1 King Bed Mountain View
Stayed 1 night in August 2017

Comfortable, nice staff”

We chose this hotel so we could be near the Oakland International Airport for our departure. The room was a decent size and comfortable, the high floor gave us a good view. The mattress was a bit soft. There is only a coffee maker and I am a tea drinker, so I was unable to make a cup of tea in the room. Breakfast was not included. Access to the airport was ok.

Reviewed August 12, 2017

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8.7
Excellent
Patsy from United States
Couple
Stayed 2 nights in June 2013

Bayview, friendly staff, clean room and quiet.”

Close to shopping and wonderful restaurants.

I picked this Hotel because it was a great price, close to shopping and eating. Everything was wonderful and romantic we had a great Bay view on the 12th Floor and I would definitely stay there again however our King size bed was so uncomfortable. It sank in the middle. If I had to do it over again, I would check the room and check the mattress to make sure it didn't sink in the middle. It was the most uncomfortable 2 nights. We stayed in room 1219. My husband slept diagonally and I just tried to hold on to the edge so I wouldn't slide to the middle. I would recommend Housekeeping to check the beds to see if they need replacing. Other than that the room was wonderful.

Reviewed June 20, 2013

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9.7
Exceptional
Niels from Germany
Couple
Stayed 2 nights in September 2014

Perfect to explore SF on a budget”

Parking, location, quiet

Second time at this hotel and still performing well. Clean and comfortable rooms. Near to SF with quick access via bay bridge.

Reviewed September 29, 2014

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10.0
Exceptional
Elizabeth from United Kingdom
Couple
Stayed 1 night in February 2015

Perfect hotel, great location, food, facilities”

Room, price, food

Fantastic! Thanks to the staff. Great room, bathroom amazing, comfy beds, good location, clean, good price, luxury. Maybe signpost the parking entrance better off the main road, when you see the hotel it looks like it's on the other side so we had a few wrong turns and annoyed a few drivers but once we were in it was an amazing stay! They give you earplugs in case of any general city noise but it was fine and we didn't need them. So comfortable too! I think we were accidentally given a twin room instead of king bed but we didn't notice as the beds were huge anyway. Good night's sleep. Great breakfast which doesn't finish too early, and free internet in the rooms! Thanks!

Reviewed February 11, 2015

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9.7
Exceptional
Maria from Australia
Couple
Stayed 5 nights in November 2012

East bay Central location”

Great location - 20 minutes to San Francisco, 20 minutes to Oracle Arena, 20 minutes to Marin County

Staff were warm and friendly. They welcomed us with water bottles and choc chip cookies! Coffee was available at reception 24/7 for free! Shuttle service was also available. There is a schedule at lobby for shuttle service to the shops, to the city, to the airport, etc. We hsd to pay for parking $10 per day which we didn't mind considering that hotel rates were reasonable. Wifi was complimentary. Breakfast was $16 per head. It was a lovely buffet breakfast which was open until 11 am!! Wow! It's a great hotel with spacious area in the room. There is a refrigerator and a microwave. There's an ice dispenser and vending machine outside the room instead of mini bar inside the room. Very smart!!! There is a fitness centre and a small whirlpool. Choc chip cookies were always available at reception for free daily from 4pm which I think is such a sweet welcome gesture making us feel at home. Reception and lobby area are so welcoming, I entertained my guests at the lounge by the fireplace. It's a lovely, comfy setting!

Reviewed December 03, 2012

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10.0
Exceptional
Michelle from Malaysia
Couple
Stayed 1 night in December 2013

nice and comfortable”

nice,friendly and comfortable

Excellent location,easy access to shops on lower ground and other malls. The staff were very welcoming polite n their support made our stay excellent. Rooms very neat, restaurants with excellent service . Excellent service by all staff. The best hotel to be.

Reviewed January 02, 2014

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9.3
Exceptional
Abigail from United States
Solo traveler
Stayed 1 night in December 2013

Everything great except checkin due to error”

Staff, complimentary coffee/tea/juice in lobby, fireplaces in lobby

My stay was great. Only complaint was due to bad customer service. Booked hotel online, confirmation was not sent to hotel. Check-in was delayed for 30 minutes while hotel staff struggled with lack of USA customer service line for confirmation of reservation.

Reviewed December 17, 2013

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8.0
Excellent
David from United Kingdom
Family with teens
2 Double Beds
Stayed 4 nights in August 2019

Great location ”

Nice hotel on the East side of bay. Good local free bus from the BART station. Plenty of diners and restaurants near the hotel.

Reviewed September 03, 2019

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8.0
Excellent
Cora from Australia
Family with teens
Stayed 3 nights in December 2013

Excellent value for money”

Comfortable beds, close to shopping, Feels like home

We will definitely use this hotel again the next time we are in SF. Newly renovated and modern facilities. Very clean, comfortable rooms and beds. Comfortable lobby/reception area to entertain your guests. We stayed at the fireplace all night which was close to the bar where we had a few drinks. There is a large dining table which fit our huge family where we booked 6 rooms at that time. Breakfast is excellent. WiFi is free. Wish parking was also included. Overall, excellent rate and value for money.

Reviewed December 28, 2013

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7.7
Very good
Cora from Australia
Group
Stayed 2 nights in December 2013

Comfortable”

Close to shops, restaurants. Comfortable lounge and fireplace just like home

I am a returning customer. Our family booked 5 rooms all together. I convinced my family to book here because I am very happy with service. The hotel is centrally located to where I wanted to go. There is a large shopping area just 2 miles across. Breakfast is great. Parking and breakfast are paid for separately. The hotel has been recently renovated. It just feels like home with the oversized dining table and comfortable lounges at the lobby. We loved the fireplace.

Reviewed December 16, 2013

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7.6
Very good
Jia from Singapore
Group
Stayed 2 nights in December 2017

Great service”

Great service provided by the staff during check-in. View for the room is awesome. But do note that parking is chargeable and that is not cheap. In general, an awesome place to stay at!

Reviewed December 25, 2017

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6.3
Good
Jesse from United States
Couple
Stayed 1 night in November 2013

Poor Check-in Service”

Price and Cleanliness

My reservation was through Priceline. The front desk clerks could not find my reservation so the ask their manager to assist us. The manager had my wife and I waiting over twenty minutes which was frustrating after a long drive from Orange County. Total wait time was about 45 minutes. We asked that they provide is a room ASAP while they sort out the computer glitch issues. A room was assigned to us after we demanded service. Jesse Adawag

Reviewed November 26, 2013

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123
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