Excellent 8.1
Based on 108 reviews

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About this property

Description

Hilton Garden Inn Times Square Hotel is moderately priced right on Broadway, within walking distance of Central Park, and near the subway. For getting around New York and being within a functional distance from the sights, sounds, and main attractions, this property is well located. Lots of restaurants and bars just about everywhere, and three blocks away is Riverside Park with a tree-lined view of the Hudson River. For those looking to get around New York’s popular upper West side, Hilton Garden Inn Times Square Hotel is conveniently located near two renowned parks, near functional transportation systems that can put you anywhere you need to be. The hotel features a 24-hour business center for the busy crowd, a well-equipped gym, brochures at the front desk, and helpful reception willing to tell you what you need to get around, and for the smoking crowd, some special smoking rooms.
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Features

Internet access

  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas

Getting around

  • Car park

Things to do, ways to relax

  • Fitness center
  • Tours

Dining, drinking, and snacking

  • Bar
  • Restaurant(s)
  • Room service
  • Room service [24-hour]

Services and conveniences

  • Concierge
  • Laundry service
  • Safety deposit boxes
  • Shop(s)
  • Smoking area

Access

  • Elevator
  • Facilities for disabled guests
  • Pets allowed

Languages spoken

  • English
  • French
  • Spanish
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Policies

Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-3 year(s) Must use an extra bed
  • Guests over 3 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Distance to Airport: 13 mi
Non-Smoking Rooms / Floors: Yes
Number of Floors: 15
Number of Rooms : 369
Year Hotel Built: 2005
Year Hotel Last Renovated: 2005
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Recent customer comments

Filter by traveler type
Excellent



based on 108 reviews
  • Cleanliness 8.4
  • Facilities 7.0
  • Location 9.1
  • Room Comfort/Standard 8.4
  • Service 8.1
  • Value for money 7.7
  • Food/Dining 6.8
Sort by

Mohd from Malaysia
Business travelers
1 Queen Bed Nonsmoking
Stayed 3 nights in February 2016
Good Location
Good Location & Nice staff
Reviewed March 10, 2016

BRENT from New Zealand
Solo travelers
1 Queen Bed Nonsmoking
Stayed 2 nights in October 2015
very comfortable, good location
location, room condition, staff
Very good
Reviewed October 28, 2015

ANITA from Indonesia
Families with older children
King Bed
Stayed 1 night in December 2014
Good hotel to stay @NYC
walking distance to Time Square, lots of restaurant surround, convenient room
Reviewed July 22, 2015

Christine from New Zealand
Couples
King Bed
Stayed 4 nights in July 2015
frustrated
friendly staff, good location, comfy beds
Room 1511 was not a great room as we could hear the air conditioning units for that floor during the night. We were surprised not to have complimentary water in our room. The air con was too noisy (RATTLY) to have on through the night. Tv needed constant maintenance. Kept freezing.
Reviewed July 13, 2015

Tristan from Philippines
Groups
Deluxe Queen Bed
Stayed 1 night in September 2014
Near the Times Square and Broadway action
Location
Decent hotel. Quite big for a room with two queen size beds. Just a few minutes walk from all the action in Times Square and Broadway.
Reviewed June 24, 2015

January from Philippines
Families with young children
1 Queen Bed Nonsmoking
Stayed 2 nights in June 2015
Best 3-star hotel in Times Square
Service - we were given a crib upon request & allowed late check-out, Furnishings - there was a microwave oven & mini-ref; Location - in the middle of Time Square
Superb!
Reviewed June 16, 2015

hu from China
Solo travelers
Queen Room with Two Queen Beds
Stayed 1 night in June 2015
most of the workers are so rude.
close to subway
unconfortable,no service,people have no manners.
Reviewed June 08, 2015

David from Australia
Couples
1 Queen Bed Nonsmoking
Stayed 7 nights in May 2015
Good Stay
Location, clean and quiet rooms, theatre district
Reviewed May 16, 2015

SOPHIE from Australia
Groups
Queen Bed
Stayed 6 nights in April 2015
Excellent Location, No Problems
Location, cleanliness, convenience
This is a clean and well-appointed hotel in a very convenient location. There are lots of shops and restaurants along the same street and it is walking distance to the subway. The room was cozy, but big enough for 3 adults; also, it was clean and tidy and had a fridge and microwave. I had read complaints about the noise from the street, but our room (second floor) was not noisy at all. A few possible things to consider: 1. Check-in is at 3p.m. I wish this had been made clearer in the advertisement and voucher. We arrived at two, tired and weary, and were actually asked to come back at four. They have a store-room for bags. (I think you are supposed to tip the bellmen for storing and retrieving them?) I think this is the reason why there was a constant throng of people milling about the lobby. 2. You will be asked to sign a waiver agreeing to room-rate fluctuations; I guessed this didn't affect me as I had pre-paid, but it was never explained to me clearly. 3. There is a $50 USD a night security deposit taken from your credit card. I know this is industry standard, but I feel it should have been explained more clearly by the desk staff, particularly as they bill it in separate increments. It was returned to me, but I still had to deal with the shock of surprise charges on my account, and had to take it upon myself to ask the desk staff - something which could have been avoided with better explanation at check-in. 4. This is a busy, (relatively) affordable hotel and as such, the lobby and entrance was a *constant* hive of activity. You often have to walk through crowds milling around the entrance (inside and outside). We never had to wait for the elevator though. In conclusion, I think this hotel is worth the money for the location and the reliability of the Hilton name. Not the lap of luxury, but clean and new enough; we had zero problems. It's a really good base from which to explore NYC.
Reviewed April 18, 2015

wong from Malaysia
Business travelers
1 Queen Bed Nonsmoking
Stayed 5 nights in March 2015
wonderful new york trip
convenient, strategic location & comfortable stay
I enjoyed my 5 days stay at this hotel from 25 mar to 31 mar 2015 due to the following reasons; a) 5 minutes walk to times square b) 10-15 minutes walk to all the major new York attractions such as empire state building, chrsyler building, central park , grand central station, 5th avenue and others c) 5 minutes walk to subway d) close to restaurant and tour guide agency However, the room was a bit small and a bit pricey. I will consider staying again at this hotel for my next new York trip in the future if the hotel offers cheaper rate during off peak season.
Reviewed April 07, 2015



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