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2015

Hilton Guangzhou Tianhe Hotel

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Excellent8.3
Based on 623 reviews
Hilton Guangzhou Tianhe Hotel
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Lobby
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Interior view
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8.3 Excellent guest rating
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"Absolutely fantastic hotel. Everything is in excellent shape..."

MaxGermany
Swimming pool
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8.1 Excellent location
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8.1Location
  • 500 meters to public transportation

  • Sauna

  • Steamroom

  • Hot spring bath

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Room choices
Panorama Suite
...
  • City view
  • 94 m²/1012 ft²
  • 1 king bed
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Twin Hilton Executive
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  • City view
  • 43 m²/463 ft²
  • 2 single beds
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Presidential Suite
...
  • City view
  • 501 m²/5393 ft²
  • 1 single bed and 1 king bed
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Junior Suite
...
  • City view
  • 89 m²/958 ft²
  • 1 king bed
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King Hilton Deluxe
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  • City view
  • 46 m²/495 ft²
  • 1 king bed
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King Hilton Executive
...
  • City view
  • 43 m²/463 ft²
  • 1 king bed
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King Deluxe Suite
...
  • City view
  • 81 m²/872 ft²
  • 1 king bed
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Hilton Deluxe Suite
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  • 82 m²/883 ft²
  • Non-smoking
  • 1 king bed
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Twin Hilton Deluxe
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  • 35 m²/377 ft²
  • Non-smoking
  • 1 single bed
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Twin Hilton Guestroom
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  • 46 m²/495 ft²
  • Non-smoking
  • 1 single bed
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Have a question for Hilton Guangzhou Tianhe Hotel?

Nearest essentials

Airports
  • Guangzhou Baiyun International Airport (CAN)
  • 27.1 km
  • Shenzhen International Airport (SZX)
  • 75.4 km
Public transportation
  • Guangzhou East Railway Station
  • 550 m
  • Guangzhou East Railway Station Metro Station
  • 820 m
Hospital or clinic
  • Changjiang Global Doctor Medical Center
  • 510 m
Pharmacy
  • Nep-Star Drug Store
  • 1.2 km
Convenience store
  • Circle K
  • 560 m
Cash withdrawal
  • ATM on site

More about Hilton Guangzhou Tianhe Hotel

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Verified guest reviews

Agoda Reviews (623)Booking.com Reviews (857)
Filter by guest type:
Cleanliness8.8
Facilities8.2
Location8.1
Room comfort and quality8.6
Service8.5
Value for money8.1
Provided by verified guests of Agoda
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Showing 550 verified guest comments
12345
8.4
Ken from Hong Kong
Group
Twin Hilton Deluxe
Stayed 2 nights in September 2017
Maybe little bit expensive in this place, but stil
Staff are very helpful rooms are clean, surrounding is silent
Reviewed September 28, 2017
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5.2
Maureen from Singapore
Business traveler
King Hilton Deluxe
Stayed 1 night in September 2017
Bath Tub leaks
Had a fall due to leaking bath tub on marble floor
Reviewed September 25, 2017
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8.8
PUI from Hong Kong
Couple
King Hilton Guestroom
Stayed 1 night in September 2017
Great services, good value for money
Closer to the GZ East train station than I thought. We got a very nice room. Not at the end of the corridor as some guests described before. May be we were in the off-peak season. The services is really good. I would say one of the best in the many GZ hotels that we stayed before. The food in the Chinese restaurant was good too and we got 15% discount as hotel guest.
Reviewed September 15, 2017
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9.2
Syikin from Malaysia
Business traveler
King Hilton Deluxe
Stayed 2 nights in July 2017
Hilton is always a Hilton
Great location, good ambiance, well mannered staff.
Reviewed September 06, 2017
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3.2
Josh from New Zealand
Business traveler
Twin Hilton Guestroom
Stayed 1 night in August 2017
Poor experience
Slow checkin, old dated Room, sink didn't work, shower temperature couldn't be controlled, I definitely would not recommend. There are better options in the area.
Reviewed August 17, 2017
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9.6
Max from Germany
Business traveler
Twin Hilton Guestroom
Stayed 1 night in July 2017
Exceptional
Absolutely fantastic hotel. Everything is in excellent shape with very good service.
Reviewed July 09, 2017
Thank you for taking the time to share with us your kind and gracious words from your recent experience at Hilton Guangzhou Tianhe. It is a great pleasure to know that you enjoyed your stay with us. We were delighted to receive your compliments of our hotel ambience as well as guest service. Thank you very much for your support. We intend to make every effort to ensure your stay with us an enjoyable and memorable experience. We hope to welcome you back soon!
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Hilton Guangzhou Tianhe Hotel
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7.6
jagdish from Hong Kong
Business traveler
King Hilton Deluxe
Stayed 1 night in April 2017
Very good
i was here on business and was not happy with the check in staff. no warmth at all. i get to my room and the shower pressure is so slow. they tried fixing it but couldn't. i didnt bother to change my room because i was there for only a night or else i would have insisted on a room change
Reviewed June 04, 2017
We appreciate your feedback following your recent stay with us. We sincerely regret that our hotel did not live up to your expectations, and we have already addressed this issue with our staff. We will conduct effective trainings to our team members so as to improve our services. Exceptional guest service is always the foundation of our brand promise. However, we sincerely regret that we are unable to deliver perfect guest experience during your stay. We sincerely hope that we can serve you better on your next stay with us.
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Hilton Guangzhou Tianhe Hotel
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6.0
Beans from Singapore
Couple
King Hilton Guestroom
Stayed 4 nights in March 2017
Nice
Nice
Reviewed May 29, 2017
Thanks for your kind comments about your recent stay with us. Hope to see you return again soon. Safe travels. Hilton Guangzhou Tianhe General Manager Michael Zhou
Responded June 01, 2017
Hilton Guangzhou Tianhe Hotel
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4.8
Sylvia from Singapore
Couple
King Hilton Deluxe
Stayed 5 nights in April 2017
Disappointing from Hilton Group
We went to GZ for leisure, however, there are many 5 stars hotels around the Lianhe area. Hilton wasn't our first choice but we chose it in the end due to the nice swimming pool. Hilton is also far, about 15mins walk from the train station. When we have decided to take a dip one day, we were halted by the staff. We were told that we require a swimming cap before using the pool. I've stayed in many hotels before, there weren't such a regulation and one cap cost NT38. I was told i should wear the cao not due to hygiene purpose, but more of protecting my hair. When i told the staff its ok that my hair is damage, they still insist that i use a cap. Shouldn't this be a free service? It wasn't written in their website at all and now swimming in the hotel pool cost me money. Staff were rude and the manager on duty offered us caps that were used before by other people. i simply cannot believe even being a hilton honor member, i was treated this way and simple resolution wasn't done immediately by the hotel. VERY DISAPPOINTING HILTON GROUP. I will not stay in your hotel anymore.
Reviewed May 11, 2017
We appreciate your feedback following your recent stay with us. We sincerely regret that our hotel did not live up to your expectations, and we have already addressed this issue with our staff. We will conduct effective trainings to our team members so as to improve our services. Exceptional guest service is always the foundation of our brand promise. However, we sincerely regret that we are unable to deliver perfect guest experience during your stay. We sincerely hope that we can serve you better on your next stay with us.
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Hilton Guangzhou Tianhe Hotel
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6.0
Yeak from Hong Kong
Couple
King Hilton Guestroom
Stayed 1 night in May 2017
not so good
room no bath tub, bed too small
Reviewed May 08, 2017
We are sorry that you had a disappointing experience during your stay with us. At Hilton, we always aim to ensure every Guest feels cared for, valued and respected. Your feedback will help us deliver this brand promise. Guest satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback, we do hope welcome you back to Hilton Guangzhou Tianhe.
Responded May 22, 2017
Hilton Guangzhou Tianhe Hotel
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