Room service [24-hour]
|Value for money||8.8|
|Nearest airport||Haikou Meilan International Airport (HAK)|
|Distance to airport||18.4 km|
"Room assigned for my first stay was good and quite spacious."
December 18, 2017
"Absolutely recommend for people who wish to have a comfortable stay."
April 7, 2018
"Overall had a wonderful stay at Hilton Haikou."
April 23, 2018
"Hotel environment is very nice."
January 25, 2017
Situated in Longhua, Hilton Haikou is the perfect place to experience Haikou and its surroundings. From here, guests can enjoy easy access to all that the lively city has to offer. With its convenient location, the hotel offers easy access to the city's must-see destinations.
Hilton Haikou also offers many facilities to enrich your stay in Haikou. For the comfort and convenience of guests, the hotel offers 24-hour room service, 24-hour security, daily housekeeping, wheelchair accessible, 24-hour front desk.
The hotel features 406 beautifully appointed guest rooms, many of which include television LCD/plasma screen, carpeting, clothes rack, complimentary instant coffee, free welcome drink. The hotel offers many unique recreational opportunities such as yoga room, fitness center, sauna, indoor pool, spa. Hilton Haikou is a smart choice for travelers to Haikou, offering a relaxed and hassle-free stay every time.
"Hotel staffs are wonderful."
October 29, 2017
Children and extra beds
All children are welcome.
|Guest's age||Extra bed|
Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-17 year(s)
Must use an extra bed
Extra beds may be requested directly from the property; additional charges may apply
Guests 18 years and older are considered as adults
Extra beds may be requested directly from the property; additional charges may apply
Extra beds are dependent on the room you choose. Please ask the property for more details.
Beautiful hotel with sea view ”
Had a wonderful stay at the hotel n kudos to fast response to my request for change of room. Special thanks for arranging a Birthday cake for my sister which was very delicious too. Room is very spacious n bed is very comfortable too.
Hotel Manager, Barry Zeng well done!”
During my stay here for 5 nights, on the 2nd day I informed the hotel staff through the phone to do the housekeeping. When I’m back to the room at midnight, nothing was done. I was so angry and disappointed. The manager Barry Zeng came up to my room courteous apologise and offer to upgrade my room so that I do not need to wait for the room to be tidy. Such professional actions to change a complaint to a compliment deserves a wow appraised!
Nice room and Nice Breakfast.
Excellent hotel ”
Excellent services provided by staffs, very helpful. The room was clean, and the facilities inside were maintained quite good. Bed was comfortable. Overall were above average except the air conditioning, the temperature could not be adjusted well.
Extremely expensive food in the hotel and nowhere around to eat
Great Location, nice room and modern deco, excellent view”
Everything is great about this hotel. Truly best international 5 star hotel in Haikou. The only complain is about their offering in breakfast spread is limited n not great. The hotel has the choice of international buffet or Chinese Dim Sum. Dim sum only so so, does not fit a 5 star hotel restaurant.
I appreciate your review of your recent experience at our hotel and restaurant. I understand that you were disappointed with your breakfast, I have brought your comments to our team and we are actively reworking our offerings with your recommendations in mind. The next time you are in Haikou, we would love to have you come back to see the changes we have made and provide feedback. Thank you once again for your comments.
Shortfall in services and facilities”
Being a branded 5 stars international hotel, it's disappointed that the staff and facilities failed us over a 2nights stay that involves 2 moves. 1st room failed us with aircon issue that was so stuffy. 2nd room was a downgrade that the front desk decided to compensate us for the flaw with their facilities. 3rd room was an upgrade to suite by the general manager who acted fast to our complaint. However the facilities in the suite room were falling short with the toilet door having sliding issues and the shower water was way too hot. Couple of staffs like the aircon technician that came by to help was friendly. And the general manager Mr Johnson Hao was nice. Hotel location is pretty central in the city centre and located on high floor for good views. All in all, Hilton will not be my choice for the next trip.
Good 5 star international hotel. The view is great from our room. Will opt for sea view room next trip. Nothing to compliant about the room & their service. The only thing that we can pick on is the location. They are nowhere near any convenience stores or supermarket. Nothing interesting within walking distance.
Value for money”
The room is spacious and clean. Staff is polite & helpfully. The only set back is the location. Our friend missed the turn to the hotel entrance when sending us back in the night. I suggest that you light up your entrance road or put up more well lit sign board.
A very nice and clean friendly Hotel”
Staffs are very friendly, helpful. Will be back to Hilton Haikou on my next coming trip. 👏
clean and big room, very reasonable price, but next time will live Langham instead~Langham Haikou is much more pretty, but smaller room
Excellent staff service and comfortable room”
This was my first time in Hainan with my family. Despite the miscommunication, Mr David Zhang and his team able to provide excellent service to resolve the miscommunication. Moreover, they provide ginger tea for my brother who is not feeling well. The room is clean and the cleaner provide excellent service with a smile. Overall had a wonderful stay at Hilton Haikou. Just a note: Those having acrophobia may avoid this hotel as their receiption is at level 35. Also, you need to sign up hilton member (free) to get free wifi.
I really liked the stay. Staff was helpful and friendly, yet English level to be improved. The room was overall clean, though found a tissue beside the chair which was a bit uncomfortable. The bathroom floor looked a bit stinky too. In overall was nice, bed was comfortable, I slept well. The door could be more sound-proof. Absolutely recommend for people who wish to have a comfortable stay.
Staff was good, friendly, willing and ready to help. Kids playground was not available and it was closed for renovation works since very long time ago. Room assigned for my first stay was good and quite spacious. 3 days later when I back for my second stay, the room assigned to me was disappointing. The toilet sliding doors I just cant work out how to make it cover the toilet without any gap. Toilet configuration was bad. Theres so much difference on the room size when I booked same room type. Probably due to the shape of the building. Room at the centre will be more spacious than the room at the far end.
Thank you for your candid feedback of your stay with us. I sincerely apologize for your issue at our property during your second stay, I understand the condition of rooms was of concern, I am always looking for reviews to provide insight into our guest experience and I will keep your review in mind as we look towards refresh options. Thank you again for your feedback and I invite you back to stay with us the next time your travels bring you to Haikou city.
Hotel staffs are wonderful. Some can speak English fluently. However, those who can't are so willing to help in every way. The room is big and clean. We got the corner room so the bathroom is huge. No bad cigarette smell in the hotel, expect someone lights one in awhile. Breakfast is ok, much better than other hotels we've been to in China. Dinner buffet is so so but I recommend the Chinese restaurant on 4th floor. The downside is there is no kiosk or supermarket or restaurant nearby outside the hotel. Not like other cities in China that you can find those shops in a walking distance. I would come back here again.
Thanks for your kind comments about your stay with us. So glad you were able to experience our authentic Hilton hospitality. Around Hotel, there is a RT-Mart and Ushow within 10 minutes' walk from Hotel south door, you could contact Hotel manager or Concierge for any assistance during your stay. We look forward to seeing you soon. Thank you again.
Worth for everything ”
Good location and extremely helpful staff, very new room with the most upscale facility for business travelers.
Thanks for your kind comments about your recent stay with us. Hope to see you return again soon.
The room are big and clean. Travel with my 5 years old is a great choice. Hotel arrange my request accordingly. The view was stunning. I am a happy customer.
it was difficult to describe the name of the hotel to taxi drivers, so bring the name card along.
It was a very comfortable stay in this hotel, as it was built 2 year ago, so all the facilities are new. The room is very clean, nothing else to ask for more. I woud stay here again next time.