Hilton Haikou
King Guest Room - Guestroom Hilton Haikou
Lobby Hilton Haikou
Interior view Hilton Haikou
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8.9
Excellent
/10
(139 reviews)See what guests said
See map
8.8
Excellent
Location rating score
Excellent location
Parking
FREE
  • Xiuying Fort550 m
  • JinQuanShui MeiShi XiuXian GuangChang870 m
  • Regal name Mall1.27 km
  • Binhai Main Road1.29 km
  • Haikou Jinjiuling Park1.54 km
  • Haidian Stream1.56 km
  • Xiuyinggu Battery1.56 km
  • Wanlv Park1.7 km
  • State Parkway on the city Mall1.7 km
  • MeiYuan ShangYe GuangChang (GuoMao Lu)1.92 km
  • Hilton Haikou

    109-9 Binhai Avenue, Longhua, Haikou, China, 570105 - See map
    "Good location and extremely helpful staff, very new room with the most upscale facility for business travelers."
    LAU - March 22, 2017
    Exceptional reputation
    Recommended by 93% of guests
    Exceptional cleanliness
    9.2 rating for cleanliness
    • Airport transfer

    • Sauna

    • Currency exchange

    • Daily housekeeping

    • Room service [24-hour]

    Property ranking|Compared to 740 Haikou properties
    See all rankings
    Value for money score
    8.8/10
    Location score
    8.8/10
    Service score
    9.0/10
    Cleanliness score
    9.2/10
    Better than
    99
    %
    of Haikou properties
    Better than
    99
    %
    of Haikou properties
    Better than
    99
    %
    of Haikou properties
    Better than
    99
    %
    of Haikou properties
    Value for money8.8
    Location rating8.8
    Nearest airportHaikou Meilan International Airport (HAK)
    Distance to airport18.4 km

    Rooms available at Hilton Haikou

    1 Bedroom Suite Ocean View
    1 Bedroom Suite Ocean View
    ...
    • Room size: 87 m²/936 ft²
    • Ocean view
    • 1 queen bed or 2 single bed...
    Enter dates to see prices
    Presidential Suite
    Presidential Suite
    ...
    • Room size: 225 m²/2422 ft²
    • Ocean view
    • 1 queen bed
    Enter dates to see prices
    One Bedroom Deluxe Suite Ocean View
    One Bedroom Deluxe Suite Ocean View
    ...
    • Room size: 130 m²/1399 ft²
    • Ocean view
    • 1 queen bed
    Enter dates to see prices
    King Guest Room Ocean View
    King Guest Room Ocean View
    ...
    • Room size: 45 m²/484 ft²
    • Ocean view
    • 1 king bed
    Enter dates to see prices
    King Executive Room Ocean View
    King Executive Room Ocean View
    ...
    • Room size: 45 m²/484 ft²
    • Ocean view
    • 1 king bed
    Enter dates to see prices
    One Bedroom Deluxe Suite
    One Bedroom Deluxe Suite
    ...
    • Room size: 130 m²/1399 ft²
    • City view
    • 1 queen bed
    Enter dates to see prices
    King Deluxe Room Ocean View
    King Deluxe Room Ocean View
    ...
    • Room size: 52 m²/560 ft²
    • Ocean view
    • 1 king bed
    Enter dates to see prices
    Twin Executive Room Ocean View
    Twin Executive Room Ocean View
    ...
    • Room size: 45 m²/484 ft²
    • Ocean view
    • 2 semi double beds
    Enter dates to see prices
    King Executive Room
    King Executive Room
    ...
    • Room size: 45 m²/484 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    One Bedroom Suite Ocean View
    One Bedroom Suite Ocean View
    ...
    • Room size: 87 m²/936 ft²
    • Ocean view
    • 1 queen bed or 2 single bed...
    Enter dates to see prices

    What people love about Hilton Haikou

    • 8.4
      Excellent
      Spaciousness

      "Room assigned for my first stay was good and quite spacious."

      Ziwei

      |

      December 18, 2017

    • 9.2
      Exceptional

      "Absolutely recommend for people who wish to have a comfortable stay."

      Wing L.

      |

      April 7, 2018

    • 9.6
      Exceptional

      "Overall had a wonderful stay at Hilton Haikou."

      WEILIN

      |

      April 23, 2018

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    More about Hilton Haikou

    More about Hilton Haikou

    7.6
    Very good

    "Hotel environment is very nice."

    Ada

    |

    January 25, 2017

    An overview

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    What they offer

    9.6
    Exceptional
    Staff 

    "Hotel staffs are wonderful."

    Ratiporn

    |

    October 29, 2017

    Read more reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Reviews of Hilton Haikou from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (139)Booking.com Reviews (173)
    8.9
    /
    10
    Cleanliness9.2
    Facilities8.9
    Location8.8
    Service9.0
    Value for money8.8
    Rating
    9+ Exceptional (21)
    8-9 Excellent (6)
    7-8 Very Good (8)
    6-7 Good (0)
    <6 Below Expectation (3)
    Time of the year
    Mar - May (13)
    Jun - Aug (9)
    Sep - Nov (6)
    Dec - Feb (10)
    All languages
    All guests (139)
    All room types
    Showing 38 verified guest comments
    12
    9.2
    Exceptional
    KIM from Singapore
    Group
    King Guest Room
    Stayed 1 night in July 2019

    Beautiful hotel with sea view ”

    Had a wonderful stay at the hotel n kudos to fast response to my request for change of room. Special thanks for arranging a Birthday cake for my sister which was very delicious too. Room is very spacious n bed is very comfortable too.

    Reviewed July 11, 2019
    10.0
    Exceptional
    Kenny from Malaysia
    Couple
    King Guest Room
    Stayed 1 night in June 2019

    Hotel Manager, Barry Zeng well done!”

    During my stay here for 5 nights, on the 2nd day I informed the hotel staff through the phone to do the housekeeping. When I’m back to the room at midnight, nothing was done. I was so angry and disappointed. The manager Barry Zeng came up to my room courteous apologise and offer to upgrade my room so that I do not need to wait for the room to be tidy. Such professional actions to change a complaint to a compliment deserves a wow appraised!

    Reviewed July 01, 2019
    10.0
    Exceptional
    Sirikul from Thailand
    Business traveler
    King Guest Room
    Stayed 1 night in July 2019

    Exceptional”

    Nice room and Nice Breakfast.

    Reviewed July 15, 2019
    8.8
    Excellent
    ON from Hong Kong
    Business traveler
    Twin Guest Room
    Stayed 3 nights in March 2019

    Excellent hotel ”

    Excellent services provided by staffs, very helpful. The room was clean, and the facilities inside were maintained quite good. Bed was comfortable. Overall were above average except the air conditioning, the temperature could not be adjusted well.

    Reviewed April 01, 2019
    8.8
    Excellent
    Andre
    Business traveler
    Twin Guest Room
    Stayed 2 nights in May 2019

    Excelent”

    Extremely expensive food in the hotel and nowhere around to eat

    Reviewed June 23, 2019
    9.6
    Exceptional
    Fook from Singapore
    Couple
    King Accessible Room
    Stayed 2 nights in March 2017

    Great Location, nice room and modern deco, excellent view”

    Everything is great about this hotel. Truly best international 5 star hotel in Haikou. The only complain is about their offering in breakfast spread is limited n not great. The hotel has the choice of international buffet or Chinese Dim Sum. Dim sum only so so, does not fit a 5 star hotel restaurant.

    Reviewed March 31, 2017

    I appreciate your review of your recent experience at our hotel and restaurant. I understand that you were disappointed with your breakfast, I have brought your comments to our team and we are actively reworking our offerings with your recommendations in mind. The next time you are in Haikou, we would love to have you come back to see the changes we have made and provide feedback. Thank you once again for your comments.

    Responded August 29, 2017
    Hilton Haikou
    5.6
    Jia from Singapore
    Group
    Twin Guest Room Ocean View
    Stayed 2 nights in May 2019

    Shortfall in services and facilities”

    Being a branded 5 stars international hotel, it's disappointed that the staff and facilities failed us over a 2nights stay that involves 2 moves. 1st room failed us with aircon issue that was so stuffy. 2nd room was a downgrade that the front desk decided to compensate us for the flaw with their facilities. 3rd room was an upgrade to suite by the general manager who acted fast to our complaint. However the facilities in the suite room were falling short with the toilet door having sliding issues and the shower water was way too hot. Couple of staffs like the aircon technician that came by to help was friendly. And the general manager Mr Johnson Hao was nice. Hotel location is pretty central in the city centre and located on high floor for good views. All in all, Hilton will not be my choice for the next trip.

    Reviewed May 23, 2019
    8.0
    Excellent
    Cheong from Singapore
    Couple
    Twin Guest Room
    Stayed 2 nights in January 2019

    Very good”

    Good 5 star international hotel. The view is great from our room. Will opt for sea view room next trip. Nothing to compliant about the room & their service. The only thing that we can pick on is the location. They are nowhere near any convenience stores or supermarket. Nothing interesting within walking distance.

    Reviewed January 24, 2019
    8.4
    Excellent
    Cheong from Singapore
    Couple
    King Guest Room
    Stayed 2 nights in January 2019

    Value for money”

    The room is spacious and clean. Staff is polite & helpfully. The only set back is the location. Our friend missed the turn to the hotel entrance when sending us back in the night. I suggest that you light up your entrance road or put up more well lit sign board.

    Reviewed January 24, 2019
    9.2
    Exceptional
    Jit from Malaysia
    Family with teens
    Twin Guest Room
    Stayed 6 nights in October 2018

    A very nice and clean friendly Hotel”

    Staffs are very friendly, helpful. Will be back to Hilton Haikou on my next coming trip. 👏

    Reviewed October 26, 2018
    9.6
    Exceptional
    in from Hong Kong
    Family with teens
    Twin Accessible Room
    Stayed 3 nights in August 2018

    beautiful hotel”

    clean and big room, very reasonable price, but next time will live Langham instead~Langham Haikou is much more pretty, but smaller room

    Reviewed August 29, 2018
    9.6
    Exceptional
    WEILIN from Singapore
    Group
    One Bedroom Suite Ocean View
    Stayed 3 nights in November 2017

    Excellent staff service and comfortable room”

    This was my first time in Hainan with my family. Despite the miscommunication, Mr David Zhang and his team able to provide excellent service to resolve the miscommunication. Moreover, they provide ginger tea for my brother who is not feeling well. The room is clean and the cleaner provide excellent service with a smile. Overall had a wonderful stay at Hilton Haikou. Just a note: Those having acrophobia may avoid this hotel as their receiption is at level 35. Also, you need to sign up hilton member (free) to get free wifi.

    Reviewed April 23, 2018
    9.2
    Exceptional
    Wing from Hong Kong
    Couple
    King Guest Room
    Stayed 3 nights in April 2018

    Great stay”

    I really liked the stay. Staff was helpful and friendly, yet English level to be improved. The room was overall clean, though found a tissue beside the chair which was a bit uncomfortable. The bathroom floor looked a bit stinky too. In overall was nice, bed was comfortable, I slept well. The door could be more sound-proof. Absolutely recommend for people who wish to have a comfortable stay.

    Reviewed April 07, 2018
    8.4
    Excellent
    Ziwei from Singapore
    Family with young children
    King Guest Room
    Stayed 1 night in December 2017

    Excellent”

    Staff was good, friendly, willing and ready to help. Kids playground was not available and it was closed for renovation works since very long time ago. Room assigned for my first stay was good and quite spacious. 3 days later when I back for my second stay, the room assigned to me was disappointing. The toilet sliding doors I just cant work out how to make it cover the toilet without any gap. Toilet configuration was bad. Theres so much difference on the room size when I booked same room type. Probably due to the shape of the building. Room at the centre will be more spacious than the room at the far end.

    Reviewed December 18, 2017

    Thank you for your candid feedback of your stay with us. I sincerely apologize for your issue at our property during your second stay, I understand the condition of rooms was of concern, I am always looking for reviews to provide insight into our guest experience and I will keep your review in mind as we look towards refresh options. Thank you again for your feedback and I invite you back to stay with us the next time your travels bring you to Haikou city.

    Responded April 04, 2018
    Hilton Haikou
    9.6
    Exceptional
    Ratiporn from Thailand
    Family with teens
    Twin Guest Room
    Stayed 3 nights in October 2017

    Great!!!”

    Hotel staffs are wonderful. Some can speak English fluently. However, those who can't are so willing to help in every way. The room is big and clean. We got the corner room so the bathroom is huge. No bad cigarette smell in the hotel, expect someone lights one in awhile. Breakfast is ok, much better than other hotels we've been to in China. Dinner buffet is so so but I recommend the Chinese restaurant on 4th floor. The downside is there is no kiosk or supermarket or restaurant nearby outside the hotel. Not like other cities in China that you can find those shops in a walking distance. I would come back here again.

    Reviewed October 29, 2017

    Thanks for your kind comments about your stay with us. So glad you were able to experience our authentic Hilton hospitality. Around Hotel, there is a RT-Mart and Ushow within 10 minutes' walk from Hotel south door, you could contact Hotel manager or Concierge for any assistance during your stay. We look forward to seeing you soon. Thank you again.

    Responded April 04, 2018
    Hilton Haikou
    10.0
    Exceptional
    LAU from China
    Business traveler
    King Guest Room
    Stayed 1 night in March 2017

    Worth for everything ”

    Good location and extremely helpful staff, very new room with the most upscale facility for business travelers.

    Reviewed March 22, 2017

    Thanks for your kind comments about your recent stay with us. Hope to see you return again soon.

    Responded August 29, 2017
    Hilton Haikou
    10.0
    Exceptional
    Kae from Singapore
    Family with young children
    Twin Guest Room
    Stayed 3 nights in December 2018

    Exceptional”

    The room are big and clean. Travel with my 5 years old is a great choice. Hotel arrange my request accordingly. The view was stunning. I am a happy customer.

    Reviewed January 24, 2019
    7.6
    Very good
    Cheryl from Singapore
    Family with young children
    King Guest Room
    Stayed 1 night in April 2018

    Very good”

    it was difficult to describe the name of the hotel to taxi drivers, so bring the name card along.

    Reviewed June 04, 2018
    7.2
    Very good
    WONG from Taiwan
    Couple
    Twin Guest Room
    Stayed 5 nights in April 2018

    NEW HOTEL”

    It was a very comfortable stay in this hotel, as it was built 2 year ago, so all the facilities are new. The room is very clean, nothing else to ask for more. I woud stay here again next time.

    Reviewed April 27, 2018
    6.0
    Ying from China
    Couple
    King Guest Room Ocean View
    Stayed 2 nights in March 2018

    Above average”

    Good

    Reviewed October 19, 2018
    12
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    • Excellent location
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