Very nice clean hotel with great room size”

I was speaking at a conference in Kota Kinabalu, and stayed at the Hilton Kota Kinabalu while I was there. The hotel was great in all respects. The food was awesome, the room size was very good, the location was excellent and the reception staff were pleasant. I'd definitely stay at the Hilton Kota Kinabalu again.

Very Satisfied!”

Our room located same level and near the public swimming pool, hence, we experience loud noises coming from outside our room. It would be nice to have nice and quite stay next time. Otherwise the breakfast is excellent. The staff is courteous and friendly. Good tv choices programs, fresh towels and linens and 5 stars for cleanliness! Going to make Hilton one of our choices to stay in Kota Kinabalu next time.

First class hotel with first class service ”

Clearly THE best hotel in Kota Kinabalu All staff are exceptional and courteous Rooms are of very high standard Well done Hilton, definitely five stars

Newly Hotel, Clean, Good Gym, Swimming Pool Design not so nice.”

Very new hotel near to the old shopping mall, the building external does not look nice but drop off area quite grand and the lobby interior still keep hilton standard. Many restuarants in walking distance but during hot day is a bit too far too walk. Gym 24 hours + good and new equipment with steam room and sauna. Swimming pool on the roof top but the design a bit disappointed squre pool, no trees, no view seem like the design team forget to pay attention to design this area. The roof top restuarant quite ok but a bit pricey. The room is big and clean with the king size bed for people who love big bed, pillow is soft type not the firm type. I like the rain shower and the fact that toilet and shower separated. For people who love soak in the water, there is no bath tub provide. The good thing of this new hotel, there is the usb charge 1 point each side of the bed side table and the room lighting control by touch switch.

Hilton is the best choice, no regrets!”

Totally love the top notch service provided by staffs like Nazlina Syed who not only escorted me up to my room but also brought me a bucket of ice to reduce the pain of swollen ankle due to Mount K climb. The facilities in the hotel room were really the most modern I've seen with their 48 inch interactive tv :) Not to mention friendly staffs like Michael who shared with me about Hilton providing tour arrangements for guests! Thank you for the great hospitality!

Wonderful experience in Hilton KK”

It was the first time to stay in Hilton, and I am absolutely obsessed with it. Facilities and Interiors are fantastic, room was very clean and elegance. Above all, staffs were really welcoming and helpful. I felt so thankful to them. I will go to Hilton whenever I book a hotel.

Thumbs up for Hilton 👍”

When we arrived around 4 pm at the hotel , our room was’st ready & had to wait another 40 minutes .So tiredly we sat on the sofa provided & waited with me trying to explain to the chlidren the unavailability of our room . However the wait was rewarded by Hilton by upgrading our room to a suite with acess to the private lounge!!! We had an enjoyable stay & the dining in menu was superb

Hilton Kotakinabalu Hotel highly recommended”

I stayed in Hilton from May 12 to 16. Officials were so friendly and the facilities were clean. The breakfast was normal, but it was palatable. The location was about halfway between the Imago Mall and the Gesselton Point, making it easy to go anywhere in Kotakinabalu. Next time I visit Kotakinabalu, I will definitely find it again. Thank you, Hilton.

Consistent. ”

Everything that you would expect from a Hilton. The staff were extremely helpful, the rooms were clean and spacious, and the facilities were good. There was an excellent breakfast buffet with every taste catered for and a nice rooftop pool.The position is good and only a short walk from all the Waterfront area and various shopping centers. It was lacking in a bit of 'personality' but to be fair couldn't really fault the place.

Thumbs up!”

A very great stay at Hilton kk. Staffs are very helpful and great customer service. Thumbs up to Mr Feizal, shift leader who gave us a great anniversary stay at the hotel. Great decorations and free anniversary cake for us. Location is great, famous seafood restaurant is just behind the hotel. Overall is a 5 stars service and hotel to stay in. Keep it up!

Great Service and Great Location”

I have been doing a lot of business travelling lately. Sometime I fly in at odd hours and hence pain free check-in is extremely important to me. KK Hilton did exactly that. I am coming back for another stay tomorrow night.

Adequate hotel - staff service left a little to be desired”

City centre hotel. Bedroom was excellent and well appointed but the smart TV was challenging, however, the man who came to assist me also couldn't work it and had to telephone a colleague for instructions and help! When I ordered room service ( a delicious pizza), it arrived in a takeaway box with no plate, cutlery or napkins. Bedroom facilities good. Fantastic bed and fast Wifi. Breakfast was delicious and varied however, when I asked for a Cappuccino, I was advised this would be an extra charge. I recently spent a few nights in Hilton Kuching (half the price of Hilton KK) and no such issues. It seemed rather petty and I was surprised that cappuccino's are not standard offer as part of the breakfast. I travel a lot and I found it unusual to not be included in the breakfast. Staff - were grumpy and unpleasant re cappuccino and also when I contacted room service re the to ( I was asked if I'd switched it on as though I was an idiot!).

Super Stay With Hilton”

as a tourist i am looking for best location, cleanliness, comfort and of cuase value for money. i drive around the city to check others hotel, i don't think any other hotel can match up Hilton. Superbbb

Best hotel in Kota Kinabalu”

I got great deals from agoda with cheap price. Facilities are super awesome. The pool was amazing. You can enjoy free flow lemonade at the pool. The room, really comfy and nice. There are few cookies jar that complimented, sure free for you. 9.5/10. And i will repeat to come here Btw, there is too many tourist in here and quite noisy at the lobby

Nice new hotel”

Hilton KK is a really nice new hotel. Rooms are of a decent size, and furnishing is good. Our major disappointment was from the slow service. We had an issue with checking-in and the front office staff were very slow to help rectify the problem. In the end, we wasted 2 hours just waiting to get our room.

very nice ”

I was so relaxed while I stayed at your hotel. And the hotel staff always welcomed me brightly. If I will visit agin Kotakinabalu, I will chose Hilton again:)

Nothing special, but kind”

The Hilton KK was not so good than expected. Location is the best, but nothing more. Staff is very kind and feel treated. Breakfast is also nice. Many Chinese and Korean. If price keep same(about USD100-120) in the future, i can go there again.

I spent wonderful vacation at Hilton.”

The hotel was clean and very comfortable. especially the beddings were very nice. So I couldn't get out of bed. soft and cozy. It was amazing holiday at Hilton.

Comfortable bed and good amenities”

Nice location, the welcome seafood is just behind the hotel which is within 3 mins walking distance. The amenities is good only the air cond temperature seems like no adjustable even i adjust to 27 Celsius still as cold as 17 Celsius. The water pressure of rain shower also seems like not strong enough need to wait awhile for the water to become hot. Other than that the toiletries provided is very good crabtree & evelyn products. The environment of the hotel is matching 5 star standard. The staffs also very polite and helpful. The breakfast still less of varieties compared to KL hilton. However, they do have fresh fruit juice provided which is my favourite. This hotel is situated at city centre , so if you want to go Imago and Suria by taking grab is less than RM10. Another one to comment is the room overall is clean but i did discover the on the edge of sink. So, that need to do thorugh cleaning but i am using Japanese room cleanliness as benchmark.

overall was excellent”

except one thing, the swimming pool. you are not allowed to swim after 7p.m.I dont see any solid reason why customers arent allowed to swim after 7p.m. the timing is not reasonable,maybe until midnight then still acceptable to me. still too early to forbid people from swimming by 7p.m. some customers are free after busy day during day time,so they might be free in the evening after 7pm.If its due to safety concern, then assign a lifeguard or more lighting as measure control,make people worth to pay for 5 star hotel,with all those previlage. No offend,however its just my opinion. thanks