Hilton London Metropole Hotel

Hilton London Metropole Hotel

225 Edgware Road, Hyde Park, London, United Kingdom, W2 1JU
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King Deluxe Room Hilton London Metropole Hotel
King Deluxe Room
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    Lobby Hilton London Metropole Hotel
    Lobby Hilton London Metropole Hotel
    Interior view Hilton London Metropole Hotel
    Family Superior Room - Guestroom Hilton London Metropole Hotel
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    Exterior view Hilton London Metropole Hotel

    Hilton London Metropole Hotel Reviews

    7.6
    Very good
    /10
    (784 reviews)See what guests said
    8.4
    Excellent

    "Every staff memeber was friendly, polite and helpful."

    Gwenda

    -

    November 3, 2018

    7.7
    Very good service

    Things you’ll love about Hilton London Metropole Hotel

    Things you'll love

    • 120 meters to public transportation

    • Airport transfer

    • Currency exchange

    • Located in heart of London

    Excellent
    Location
    8.2
    See map
    Excellent location - Inside city center
    Popular neighborhood
    Popular
    Nearby
  • Buckingham Palace2.78 km
  • British Museum2.97 km
  • Camden Market2.98 km
  • St. James's Park3.04 km
  • Westminster Abbey3.6 km
  • Houses of Parliament3.73 km
  • Big Ben3.73 km
  • London Eye3.87 km
  • Tower of London6.57 km
  • Tower Bridge6.69 km
  • Don't miss out!

    8 travelers have booked today.

    Value for money7.0
    Location rating8.2
    Nearest airportLondon City Airport (LCY)
    Distance to airport15.2 km

    Rooms available at Hilton London Metropole Hotel

    7.5
    Very good
    Room comfort & quality
    King Executive Room
    King Executive Room
    ...
    • Room size: 22 m²/237 ft²
    • Non-smoking
    • 1 king bed
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    Twin Guest Room
    Twin Guest Room
    ...
    • Room size: 18 m²/194 ft²
    • Country view
    • 2 single beds
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    King Superior Room
    King Superior Room
    ...
    • Room size: 28 m²/301 ft²
    • Country view
    • 1 king bed
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    Queen Superior Room
    Queen Superior Room
    ...
    • Room size: 28 m²/301 ft²
    • Country view
    • 2 queen beds
    Enter dates to see prices
    Queen Deluxe Room
    Queen Deluxe Room
    ...
    • Room size: 18 m²/194 ft²
    • Non-smoking
    • 1 queen bed
    Enter dates to see prices
    Studio Suite
    Studio Suite
    ...
    • Room size: 55 m²/592 ft²
    • Country view
    • 2 single beds or 1 double b...
    Enter dates to see prices
    Twin Executive Room
    Twin Executive Room
    ...
    • Room size: 22 m²/237 ft²
    • Non-smoking
    • 1 single bed
    Enter dates to see prices
    King Deluxe Room
    King Deluxe Room
    ...
    • Room size: 18 m²/194 ft²
    • Non-smoking
    • 1 king bed
    Enter dates to see prices
    Octagon Suite
    Octagon Suite
    ...
    • Room size: 48 m²/517 ft²
    • Country view
    • 1 queen bed
    Enter dates to see prices
    Queen Family Room
    Queen Family Room
    ...
    • Room size: 28 m²/301 ft²
    • Country view
    • 1 single bed and 1 queen be...
    Enter dates to see prices
    Have a question for Hilton London Metropole Hotel?

    What people love about Hilton London Metropole Hotel

    • 10.0
      Exceptional

      "Close to Metro Station, clean & comfortable hotel."

      Chung Y.

      |

      October 3, 2018

    • 9.6
      Exceptional

      "Amazing hotel with very very high level of service and politeness from the staff"

      Martin

      |

      December 15, 2018

    • 8.0
      Very good

      "Lobby and reception are wery beautiful."

      Merit

      |

      December 6, 2018

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    More about Hilton London Metropole Hotel

    More about Hilton London Metropole Hotel

    6.4
    Good

    "The Metropole has a good central location which why we chose..."

    Ahmad Z.

    |

    January 6, 2019

    An overview

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    What they offer

    10.0
    Exceptional

    "If youre muslim, there is lot of halal restaurant nearby."

    Aiman

    |

    December 30, 2017

    Read more reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What to eat nearby

    British cuisine
    British cuisine
    8 Caffe
    90 m British, Cafe, Italian
    Lounge Bar
    120 m British
    The Frontline Club
    350 m British, European
    American cuisine
    American cuisine
    Sports Bar & Grill Marylebone
    520 m American, Bar, British
    Oliver's
    520 m American, British, Steakhouse
    The Lockhart London
    720 m American
    European cuisine
    European cuisine
    Fratelli La Bufala
    360 m European, Italian, Pizza
    Safa Restaurant
    450 m European, Halal, Mediterranean
    Stuzzico
    560 m European, Italian

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show more

    Property's guest policies

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    Some helpful facts

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    Reviews of Hilton London Metropole Hotel from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (784)Booking.com Reviews (7176)
    7.6
    /
    10
    Cleanliness7.6
    Facilities7.3
    Location8.2
    Room comfort and quality7.5
    Service7.7
    Value for money7.0
    All languages
    All guests (784)
    All room types

    Show reviews that mention 

    Showing 586 verified guest comments
    12345
    8.8
    Excellent
    wendy
    Family with teens
    Triple Family Guest Room
    Stayed 3 nights in April 2019

    Excellent”

    we had a lovely room , unfortunately we had noisy neighbours and were moved after making staff aware..we moved to a bigger room. The staff were professional and accomadating .. I would highly recommend this wonderful hotel to anyone visiting London.

    Reviewed May 09, 2019
    8.0
    Excellent
    Yoko
    Family with teens
    Twin Executive Room
    Stayed 5 nights in December 2018

    Executive Lounge”

    The Exective Lounge is too small. Quite a few times, it was too full and people were standing around to eat or drink. There were times when it was so crowded and many people were standing and waiting for tables, some small children were crowding the bar area, running around with soft drink bottles in hands or occupying seats & tables well beyond their allowed time of 5pm. The lounge staff didn’t do anything about it, and it was quite unpleasant. Food quality and variety could be improved.

    Reviewed December 22, 2018
    4.8
    Sayed from United Arab Emirates
    Family with teens
    King Superior Room
    Stayed 5 nights in April 2019

    Lots of drawbacks”

    Starting from check-in, it was good and they provided me as requested with connecting rooms. However, being inside the room, following disadvantages: No complementary water provided; however the receptionist said there will be free water but you need to request them from the room service; however, the room service explained the water is chargable and it costs 10 Bound per bottle. The Bed has sounds whenever you move your body on it; i didnt pleasant sleep during my full stay. The A/C was not cooling. The receptionist staff are not handling the customers requests properly. The staff need to improve they customer service skills.

    Reviewed April 12, 2019
    6.8
    Good
    nigel
    Family with young children
    Triple Family Guest Room
    Stayed 1 night in May 2019

    From one mistake to the next”

    1 hour to check in only to have to settle for the 3rd room offered. First room 12 th floor window smashed. Second room door didn’t work. 3rd room ok. Then breakfast we had been missed off list so had to return to front desk 20 minuet wait. Returned late 10.30 so went to restaurant ordered 3 meals waited 45 mins no food they had forgotten us. So we just left and went to our room. Otherwise a very tiring stay not refreshing.

    Reviewed May 08, 2019
    6.8
    Good
    Bhupinder from India
    Couple
    King Guest Room
    Stayed 7 nights in April 2019

    Over priced for the old building rooms.”

    Bathroom tiling were broken and was not fixed during my entire stay. Refrigerator was not working but managed to get another small fridge. TV channels were limited, though there were many Indians staying there, atleast one Indian channel could have been provided. Continental breakfast was great, but still they could have provided one Indian dish for Asian crowd.

    Reviewed May 05, 2019
    6.4
    Good
    Shani
    Group
    Twin Guest Room
    Stayed 1 night in April 2019

    Disappointing for a Hilton”

    Room was shabby with mould around windows. TV didn’t work properly. Bar fridge didn’t work well and an old mattress with springs that were felt through the mattress protector and bed squeaked. Hilton took money from my card despite me paying Agoda and told me this was accidental when I called to enquire. Did not receive the money until after leaving the UK.. not impressed and expect more of a Hilton hotel

    Reviewed April 26, 2019
    6.0
    Tarek from Australia
    Couple
    King Guest Room
    Stayed 5 nights in January 2019

    Good but not all good.”

    Arrived really hours of the moring and they put me in a room that date back to 70s or 60s even. Bed was so old and so uncomfortable., the same goes for the bathroom. The next day and after complaining they moved to a better and newer room. It turns out the have old and new sections at the hotel and you have to demand to get a decent room. I wouldn’t rate the unrenovated tower 2 stats. Also, they don’t eccept USD at check out, something unheard off in this day and age. Breakfast was good.

    Reviewed January 12, 2019
    6.4
    Good
    Ahmad from Malaysia
    Family with young children
    Twin Guest Room
    Stayed 3 nights in December 2018

    The hotel does not fit to be a Hilton”

    I have been a loyal Hilton Honors member for over 10 years and I've been staying in Hilton London Metropole without fail every time I go to London on holiday. I've been staying in the Metropole since 2015 and every stay we were given the tower wings which the rooms are dilapidated. It depends on your luck where some time you get a decent room and sometimes you get a dilapidated room. The room we stayed Room 1014 was horrible where the smell of cigarettes lingered around during our stay. The side lamp did not work and the heating as well did not work. The mattress definitely need a change as well as the flat pillow. Most Hilton hotel chains have fluffy pillows. The Metropole has a good central location which why we chose to stay there every time. In the past, they had newspapers distributed free, this year none to be sighted. We paid almost GBP 250 a night for that crappy room.

    Reviewed January 06, 2019
    7.6
    Very good
    Rey from Singapore
    Family with young children
    Triple Family Guest Room
    Stayed 1 night in December 2018

    Can be cleaner”

    Missus mentioned the toilet can be cleaner, and also bottled water should be provided. I think the toilet must have a hose bidet (not the seat ones) and a floor trap so we can maintain the cleanliness.

    Reviewed December 17, 2018
    8.0
    Excellent
    Merit from Estonia
    Group
    Queen Family Room
    Stayed 3 nights in December 2018

    Very good”

    Lobby and reception are wery beautiful. Rooms are quite poor. Part of the hotel is very old and smelled tobaco, we asked new room in newer part. No minibar or even water in 4* hotel room. Staff is friendly and helpful, location very good! Breakfast good value.

    Reviewed December 06, 2018
    8.8
    Excellent
    suparachata from Thailand
    Couple
    Twin Executive Room
    Stayed 4 nights in April 2019

    GOOD LOCATION”

    Good carpark

    Reviewed April 13, 2019
    8.0
    Excellent
    Jose from Philippines
    Family with teens
    Queen Superior Room
    Stayed 6 nights in June 2017

    Convenient”

    Just right outside is the Edgware Road Underground Station and a few blocks away from Paddington Station. A lot of restaurants along Edgware Road and also some supermarkets. Most staff were very helpful. Just wish the hotel gave at least drinking water at your arrival just as other nice hotels do. But no issues as it didn't bother our stay.

    Reviewed June 20, 2017
    8.0
    Excellent
    Jane from Indonesia
    Family with teens
    Queen Superior Room
    Stayed 1 night in June 2017

    great value overall”

    The Hotel is at a great location, easy to access from the airport (Heathrow) and is a great place to stay in if you ever need to go to Kings cross (straight tube - 15 mins). Awesome breakfast but make sure you get there early and prepare enough time, We went when it was just opening (6.30am) and there were already queues from different tour groups. If you get a room in the west wing like we did, the walk around the hotel can be a chore for older family members, so if possible ask for a room in the east wing. Lots of different food options for everyone at a great price, just look around the corners (halal food, cafes, bakeries, Fast foods such as mcdonalds or pret a manger, m&s food etc). Would come back to this hotel!

    Reviewed June 12, 2017
    9.0
    Exceptional
    Azizi from Malaysia
    Family with teens
    Twin Guest Room
    Stayed 5 nights in February 2015

    Excellent location”

    Location,cleanliness,value for money

    This hotel is located across the road from Edgware Tube station and bus stops.Checking in and out was fast. The room size was good for London standard.The breakfast spread was excellent with halal food section.The only minus point was the wifi access was not free.

    Reviewed March 05, 2015
    10.0
    Exceptional
    July from Indonesia
    Family with teens
    Family Superior Room
    Stayed 1 night in December 2014

    Nice Hotel”

    Nice location, big room and bed

    The hotel is very easy to access. The tube just around the corner. Mark and Spencer just across the street. It was really nice. The room was big. We had family room with two queen size bed and one sofa bed. The breakfast also good.

    Reviewed December 30, 2014
    8.0
    Excellent
    Supak from Thailand
    Group
    Queen Superior Room
    Stayed 1 night in May 2013

    comfortable”

    nice place, clean and not too small

    very good but when we asked for the water, the recieption make some confusion to us, since they said that we call dial 0 to ask for water but when we called 0 they said we have to go down and pay for deposit first.

    Reviewed May 07, 2013
    8.3
    Excellent
    Macarthur from Brunei Darussalam
    Business traveler
    Twin Guest Room
    Stayed 2 nights in January 2013

    Great Location but small rooms ”

    For a Hotel in London it's value for money

    Stayed for for two nights when it was snowing in london. The staff was a mixture of nationality which is GREAT. Professional and Fast Check in....... Rooms a bit small for a twin sharing room but it was worth it for the money we paid. Very close to the underground less that three minutes walk By underground it was close to all the major attraction, approximately 15 minutes walk to Oxford Street...

    Reviewed January 22, 2013
    9.0
    Exceptional
    Gerald from Singapore
    Couple
    King Superior Room
    Stayed 2 nights in June 2012

    Great Location at an affordable price”

    big hotel room with a good bathroom

    Loved every single aspect of the hotel. From its location to the size of the room, there's nothing much to criticize really. The bathroom was perfect for a couple and the bed was extra comfy. Room service however could be improved in terms of the quality of the food. Price of the hotel is also very affordable as compared to other hotels under the same brand.

    Reviewed September 06, 2012
    9.3
    Exceptional
    David from United Kingdom
    Solo traveler
    King Guest Room
    Stayed 1 night in April 2012

    A Very Pleasant Stay”

    Free Upgrade , View of London, Location,facilities

    This was my first visit to The London Metropole Hilton, and I was not disappointed , a free upgrade to the top floor helped of course , and great view too !, wonderful cosy bed also.. I arrived very early (9am) but this was not a problem , and the helpful lady in reception , took care of everything with a minimum of fuss. Like the Edgware Rd location , barely a minute walk across the road to the Tube. Liked the feel of the Hotel , that exciting buzz , of staying somewhere , thats not your average hotel. The Sports Bar was great for watching the Saturday lunchtime Football in style too !! I will return

    Reviewed May 13, 2012
    9.6
    Exceptional
    Wahida
    Family with teens
    Triple Family Guest Room
    Stayed 2 nights in April 2019

    Great hotel ”

    Loved having 3 single beds in our family room no need for sofa bed or sharing

    Reviewed April 25, 2019
    12345
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    Hilton London Metropole Hotel
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    • Excellent location
    • Buckingham Palace
    • Edgware Road Bakerloo Line Tube Station is within 0.12 km