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Hilton Paddington Hotel
Hilton Paddington Hotel
Hilton Paddington Hotel
Hilton Paddington Hotel
Hilton Paddington Hotel
Hilton Paddington Hotel
Hilton Paddington Hotel

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7.9

Very good

3,132 reviews

3,132 reviews

See map

9.3

Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Exceptional for walking
Walkable places
Talbot Square Gardens

140 m

Norfolk Square Gardens

180 m

Norfolk Square Garden

190 m

Alexander Fleming Laboratory Museum

240 m

Paddington (Circle & Bakerloo)

80 m

Popular landmarks
Madame Tussauds London

1.7 km

Natural History Museum

2.1 km

V&A - Victoria and Albert Museum

2.1 km

Buckingham Palace

2.8 km

National Gallery

3.4 km

Closest landmarks
Dance Art

110 m

Winston Churchill Wing

170 m

Jefferies Wing

180 m

Out Patients Department

180 m

Patterson Centre

240 m

Hilton Paddington Hotel

146 Praed Street, Hyde Park, London, United Kingdom, W2 1EE - See map

Get the added peace of mind that comes with Hilton CleanStay, when you book a stay here. Strategically situated in Hyde Park, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous London Eye. Rated with 4 stars, this high-quality property provides guests with access to restaurant and fitness center on-site.

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Highlights

Located in heart of London

Check-in [24-hour]

Airport transport

80 meters to public transportation

Inside city center

Hilton CleanStay

Clean and Ready for you

Facilities

Front desk [24-hour]

Check-in/out [express]

Luggage storage

Exercise area

Bar

Restaurants

Room service [24-hour]

Laundry service

This property is in high demand!

4 travelers have booked today.

Value for money7.0
Distance to city center2.2 miles
Location rating9.3
Nearest airportLondon City Airport (LCY)
Distance to airport15.7 km

Rooms available at Hilton Paddington Hotel

Very good
Room comfort & quality

7.8

Terrace Suite
...
  • Room size: 26 m²/280 ft²
  • Outdoor view
  • 1 queen bed
Enter dates to see prices
GWR Tower Room
...
  • Room size: 32 m²/344 ft²
  • Street view
  • 1 king bed
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Double Hilton Guest Room
...
  • Room size: 22 m²/237 ft²
  • Street view
  • 1 double bed
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King Junior Suite
...
  • Room size: 40 m²/431 ft²
  • Street view
  • 1 king bed
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Family Terrace Suite
...
  • Room size: 25 m²/269 ft²
  • Outdoor view
  • 1 king bed or 2 double beds
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Double Executive Room
...
  • Room size: 32 m²/344 ft²
  • Street view
  • 1 king bed
Enter dates to see prices
Executive Terrace Suite
...
  • Room size: 44 m²/474 ft²
  • Street view
  • 1 queen bed
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Queen Hilton Suite
...
  • Room size: 40 m²/431 ft²
  • Street view
  • 1 double bed
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Twin Hilton Guest Room
...
  • Room size: 22 m²/237 ft²
  • Outdoor view
  • 1 single bed
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Tower Suite
...
  • Room size: 27 m²/291 ft²
  • Outdoor view
  • 1 queen bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Hilton Paddington Hotel?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Hilton Paddington Hotel?

For those who wish to drive their own cars, Hilton Paddington Hotel has a car park that's close to the hotel. Parking is available for an additional charge. If you're looking for an easy way to get around London with private transportation, the hotel can arrange taxi service.

Is breakfast offered at Hilton Paddington Hotel?

Start your mornings right, with the continental and buffet breakfast options offered at Hilton Paddington Hotel. Adults can enjoy breakfast offered with an additional charge of 20 GBP if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Hilton Paddington Hotel?

Hilton Paddington Hotel features an on-site restaurant for your dining convenience. To meet any special dietary requirements, halal diet is prepared with the utmost care and attention.

Can business events be hosted at Hilton Paddington Hotel?

On-site venues and convenient event services make Hilton Paddington Hotel an ideal choice for hosting events such as conferences and meetings. Meeting stationery is available to help your business event or meeting a successful one.

What is the smoking policy at Hilton Paddington Hotel?

Hilton Paddington Hotel does not permit smoking in any of its rooms or indoor areas.

What is the closest train, metro, or bus station to Hilton Paddington Hotel?

The closest train, metro, or bus station to Hilton Paddington Hotel is Paddington (Circle & Bakerloo), 80 m away.

What restaurants are nearby Hilton Paddington Hotel?

Restaurants including Steam Bar, The Mad Bishop & Bear and Hilton are popular in Hilton Paddington Hotel’s neighborhood which is known as Hyde Park.

What popular shopping places are close to Hilton Paddington Hotel?

Shopping options in Hilton Paddington Hotel’s Hyde Park neighborhood include Harrods, Art Work Space and Kensington Market.

What are popular attractions near Hilton Paddington Hotel?

Hilton Paddington Hotel’s location in the Hyde Park neighborhood makes it close to famous attractions including Hyde Park, Wallace Collection and South Kensington.

What popular natural sightseeing spots are close to Hilton Paddington Hotel?

Hilton Paddington Hotel’s nearby natural sights include Grosvenor Square located in the same Hyde Park area.

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See map

Explore the neighborhood

What people love about Hilton Paddington Hotel

  • 7.6

    Very good
    Location

    "Conveniently located adjacent to Paddington Station makes your travel easy."

    Salbiah

    |

    June 19, 2022

  • 8

    Very good
    Breakfast

    "Breakfast fresh and delicious!"

    Juliana

    |

    March 3, 2022

  • 10

    Exceptional
    Staff 

    "All the staff were friendly and very helpful, the room was spacious, and the location was outstanding."

    Christopher

    |

    December 19, 2021

Overall rating:

7.9

Very good
3,132 reviews
Cleanliness
8.0
Facilities
7.3
Location
9.3
Read all reviews >
What travelers say they love:
The perfect location the perfect experience
Xu from China
Solo traveler
More about Hilton Paddington Hotel

More about Hilton Paddington Hotel

Hilton Paddington Hotel

You'll be sure to see the absolute most of sights in London when you stay at Hilton Paddington Hotel, right in the heart of the city center near all the famous landmarks. The true local flavors and culture of London are yours with a stay at Hilton Paddington Hotel, located just 4.1 km from the famous London Eye.
The superior services and facilities offered at Hilton Paddington Hotel will make for a memorable stay. Stay connected throughout your stay with free internet access provided. Your explorations of London can be assisted with the taxi services available here. Parking is provided for guests by the hotel.
You'll have no problem planning out your days and transportation needs with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. Wear your favorite outfits again and again thanks to the dry cleaning service and laundry service offered at Hilton Paddington Hotel. In-room conveniences such as 24-hour room service, room service and daily housekeeping will make staying in a great choice. The hotel is entirely non-smoking.
Guests are guaranteed a comfortable stay while at Hilton Paddington Hotel. To enhance your stay, some rooms at the hotel come with blackout curtains and air conditioning. The specially-designed rooms at Hilton Paddington Hotel offer a layout option like a balcony or terrace. The hotel's in-room entertainment is second to none, with daily newspaper, television, in-room video streaming and cable TV provided to guests in select rooms.
You may be assured to know that a coffee or tea maker, instant coffee and instant tea are available in some select rooms. You can stay fresh and clean with a hair dryer, toiletries, bathrobes and towels provided in some of the guest bathrooms. The executive lounge is an extra bonus for guests, providing an exceptionally comfortable and well-appointed atmosphere for lounging.


Dining and things to do

Wake up with no worries at Hilton Paddington Hotel, where breakfast can be provided in house. Throughout your stay, choose from a variety of delicious dining options at the hotel. Regardless of any dietary restrictions you may have, you'll eat well at Hilton Paddington Hotel which has a selection of halal options. Once there, be sure to check out bar for some in-house nighttime fun.
Never let a day go wasted when you're at Hilton Paddington Hotel with all the activities and facilities provided. With the hotel's fitness facility, you can either get in your daily workout, or just sweat out your jet lag. No need to go anywhere after dinner -- play with friends or family at the shared lounge and TV area.


Around the property

Venture outside Hilton Paddington Hotel and explore London during your stay. Spend a day and acquire some cultural knowledge at The British Museum located 3.4 km away, where you can explore works of arts and cultural pieces. You're sure to want to visit Tower of London located 6.9 km away, among the most sought-after photographs for anyone visiting London.

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Amenities and facilities
Very good
Facilities

7.3

Most talked about facilities

Breakfast

20 mentions

Internet

20 mentions

Housekeeping

13 mentions

Food & Dining

3 mentions

Languages spoken

  • English
  • Arabic
  • French
  • Greek
  • Italian
  • Polish
  • Russian
  • Spanish

Accessibility

  • Wheelchair accessible

Internet access

  • Complimentary WIFi in all rooms
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Exercise area

Cleanliness and safety

  • Anti-viral cleaning products
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Doctor/nurse on call
  • First aid kit
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol

Dining, drinking, and snacking

  • Bar
  • Restaurant [halal]
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Currency conversion service
  • Daily cleaning
  • Disabled facilities
  • Dry cleaning
  • Elevator
  • Food delivery
  • Heating in public area
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area

For the kids

  • Family room
  • Kids meal

Access

  • CCTV in common areas
  • Check-in/out [express]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Car park [nearby]
  • Parking [paid]
  • Taxi service

Available in all rooms

  • A/C
  • Accessible by elevator
  • Alarm clock
  • Balcony/terrace
  • Carpeting
  • Closet
  • Clothes rack
  • Coffee/tea machine
  • Complimentary drinking water
  • Daily cleaning
  • Desk
  • Hair dryer
  • Individual air conditioning
  • Iron and ironing board
  • LAN Internet in room [charges apply]
  • Laptop safe box
  • Linens
  • Lock box in room
  • Mini bar
  • Non-smoking
  • Phone
  • Private bathroom
  • Refrigerator
  • Safety/security feature
  • Satellite/cable channels
  • Shower
  • Slippers
  • Smoke alarm
  • Sofa
  • Toiletries
  • Towels
  • Trash cans
  • Wake up call
  • Wi-Fi [for a fee]
Food and dining
Breakfast options
  • Continental
  • Halal
  • Vegetarian
  • Full English/Irish
  • Gluten-free
  • Buffet
Restaurants on site

Carriages

  • Cuisine: Asian, British
  • Menu: Buffet, A-la-carte
Location
146 Praed Street, Hyde Park, London, United Kingdom, W2 1EE
Exceptional
Location

9.3

Airports

  • London City Airport (LCY)
    15.7 km 51 min drive
  • Heathrow Airport (LHR)
    19.9 km 36 min drive

Public transportation

  • Paddington (Circle & Bakerloo)
    80 m
  • Paddington Railway Station
    140 m 2 min walk

Hospital or clinic

  • Jefferies Wing
    180 m

Shopping

  • Camden Market
    3.6 km 19 min drive

Convenience store

  • Sainsbury's Local
    50 m 1 min drive

Cash withdrawal

  • ATM
    30 m
What's nearby

Popular landmarks

  • Madame Tussauds London
    1.7 km
  • Natural History Museum
    2.1 km
  • V&A - Victoria and Albert Museum
    2.1 km
  • Buckingham Palace
    2.8 km
  • National Gallery
    3.4 km
  • The British Museum
    3.4 km
  • Big Ben
    3.9 km
  • London Eye
    4.1 km
  • Tower of London
    7.0 km
  • Tower Bridge
    7.1 km

Nearby landmarks

  • Paddington (Circle & Bakerloo)
    80 m
  • Dance Art
    110 m
  • Paddington Railway Station
    140 m
  • Talbot Square Gardens
    140 m
  • Winston Churchill Wing
    170 m
  • Jefferies Wing
    180 m
  • Norfolk Square Gardens
    180 m
  • Out Patients Department
    180 m
  • Norfolk Square Garden
    190 m
  • Patterson Centre
    240 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

All children are welcome.

Infant 0-5 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 6-18 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 19 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking for 10 or more rooms, different policies and additional supplements may apply.
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-in until00:00
  • Check-out until12:00

Getting around

  • Airport transfer fee22 GBP
  • Distance from city center2.2 miles
  • Travel time to airport (minutes)15

Extras

  • Breakfast charge (unless included in room price)20 GBP
  • Daily Internet/Wi-Fi fee14.99 GBP

The property

  • Non-smoking rooms/floorsno
  • Number of bars/lounges1
  • Number of floors7
  • Number of restaurants1
  • Number of rooms 423
  • Year property opened1854
  • Most recent renovation2016

Reviews of Hilton Paddington Hotel from real guests

Provided by verified guests of Agoda
7.8
/
10
Cleanliness8.0
Facilities7.3
Location9.3
Room comfort and quality7.8
Service7.6
Value for money7.0
High score for London
Rating
9+ Exceptional (65)
8-9 Excellent (68)
7-8 Very Good (95)
6-7 Good (44)
<6 Below Expectation (57)
Time of the year
Mar - May (88)
Jun - Aug (93)
Sep - Nov (66)
Dec - Feb (82)
All guests (524)
All room types
All languages

Show reviews that mention 

Showing 329 verified guest comments
12345
9.0
Exceptional
Hong from Singapore
Solo traveler
Double Hilton Guest Room
Stayed 2 nights in May 2013

Perfect location!”

Location, Service, Quality

You can't beat the Hilton Paddington location! Very very convenient, the underground, trains and airport express is right at your door steps. If you are coming from Heathrow airport, it's very easy 15 mins away via the airport express, no stairs which is great if you have big, heavy lugguages. Plenty of bus options as well. At a Hilton, you can be assured of quality so while the hotel is not new, it is well maintain and manned by a fast and efficient team. Check in was a breeze, I arrived much earlier than the usual check in time, the reception offered me an available room without prompting which I really appreciate. The room is a good size and the bed was comfortable. The toiletries provided is by Peter Thomas Roth and the room has everything you need. There's a couple of supermarkets and eateries at the Paddington station which is linked to the hotel. I was initially worried the trains noise might be disturbing but it was not an issue at all. I stayed at the fourth floor, could not hear the trains at all. I did not eat at the hotel but there's plenty of options just outside the hotel. I would definitely stay here again, the location is perfect, there is no fault I could find and the service team was great. The only thing is the rates were a bit of the high side, but all London hotels are expensive!

Reviewed May 29, 2013

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9.0
Exceptional
jonathan from United Kingdom
Solo traveler
Double Hilton Guest Room
Stayed 3 nights in April 2013

What more expect from Hilton hotels! Trusted!”

Easy walk Oxford Street, beside Paddington station, close to restaurants and bars

Stayed at the hotel in April, and would recommend this hotel. Arrived in on the Heathrow Express at Paddington and the hotel is located right beside the station! Very comfortable rooms, and the buffet breakfast has a wide selection on offer. However I suggest you have your breakfast early as the restaurant gets very busy around 9.00am! Plus point, ideal location to all major shopping areas such as Oxford Street, and main attractions such as Hyde Park and Kensington Palace! Would certainly go back to the Hilton.

Reviewed August 01, 2013

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9.7
Exceptional
CHIEW from Malaysia
Group
Double Hilton Guest Room
Stayed 2 nights in October 2011

Perfect hotel with great service and location”

the location is best as direct access above Paddington Station, nice and big rooms

Chosen Hilton Paddington Hotel for its convenience connection to/fro Heathrow airport. Indeed, it is a whisk away via Heathrow Airport (15 mins!!!). Reception staffs are friendly and helpful. Was allocated a king-size bedroom for two. However, I requested a change of room to twin bedded. It was granted without much of hustle. I will stay in Hilton Paddington again when back in London.

Reviewed November 11, 2011

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10.0
Exceptional
Lim from Singapore
Couple
Double Hilton Guest Room
Stayed 1 night in June 2015

please book this hotel”

service, location, GOOD

i came early @ 12pm while the room was not ready. they give me a card to get into the executive lounge. location is very good, paddington tube just opposite hotel.around the area have many things too. staffs performance all very good, seems well trained. room is big and bed is very comfortable. Just book this hotel. it is 10/10 in my opinion. AND avoid Hilton london metropole.

Reviewed July 01, 2015

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9.6
Exceptional
FRANCIS from Malaysia
Couple
Double Hilton Guest Room
Stayed 2 nights in March 2019

A BIT PRICEY BUT DEFINITELY WORTH IT”

I always try to stay at Hilton hotels on my travels abroad. I am pleased to say that Hilton Paddington reaffirms my choice as everything about it is excellent. Location, cleaniness, staff and facilities were all top notch. It is now my hotel of choice when I am in London.

Reviewed March 11, 2019

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8.8
Excellent
DONGHOON from South Korea
Business traveler
Twin Hilton Guest Room
Stayed 1 night in April 2016

Perfect location, kind staff”

The location is unbeatable, directly connects to Paddington Station, which means you can just directly enter the hotel right after getting off Heathrow Express. There are tube and trains, as well as buses heading for Oxford circus or Notting Hill right in front of the hotel, and it's all close. Hyde Park is also close, so you can enjoy jogging in the centre of the beautiful park.

Reviewed April 29, 2016

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9.0
Exceptional
KATHERINE from Australia
Group
Twin Hilton Guest Room
Stayed 6 nights in December 2015

Wonderful location”

Very comfortable room, proximity to transport, friendly helpful staff

On arrival we were greeted by a very friendly member of staff who offered us an upgraded as we were staying 6 nights. This was a lovely gesture. Our room was on the fourth floor is was very quiet and comfortable. The free wifi in the foyer was fast. The hotel is surrounded by lovely restaurants and pubs. We especially liked the Pride of Paddington and the Mitre. We would definitely stay at the Hilton again.

Reviewed December 11, 2015

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7.7
Very good
ariana from Indonesia
Business traveler
Double Hilton Guest Room
Stayed 1 night in May 2012

lovely hotel”

location

travellers with large luggages would definitely appreciate this hotel. literally steps away from the paddington station, which makes a really easy transition from heathrow to downtown london to the hotel and wherever the next destination is. dropping off the luggage is super convenient! quick access to train and tube stations. our room was really spacious, bed was very comfortable. comparing to hilton metropole which is 10 minutes down the street, i would pick hilton paddington to stay. friendlier staff, better location, better price, and bigger room. the hotel is a bit dated, but it's got all the essential

Reviewed May 22, 2012

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9.0
Exceptional
Penelope from Australia
Solo traveler
Double Hilton Guest Room
Stayed 2 nights in January 2013

Comfortable hotel in an unbeatable location”

Excellent location

i stayed at the hilton for 2 nights during a stopover because of the location. the hotel is right next to paddington station, so it is incredibly convenient. the hotel is everything you would expect a hilton hotel to be- clean, tidy and well serviced with very helpful and friendly staff.

Reviewed February 19, 2013

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9.7
Exceptional
dody from Indonesia
Business traveler
Stayed 7 nights in May 2010

Good location, great hotel”

Connected to paddington station
my room is very far from lift

Nice hotel. Room is big enough for London hotel. Connected to paddington station which will give you easy access to tube, heatrow airport express and national rail. There are plenty restaurant nearby and if you are looking for Halal food, almost, all the restaurant nearby is serving halal food. Take one of the bus in front of this hotel and it will take you to oxford street in just 10 minutes.

Reviewed June 09, 2010

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8.4
Excellent
Sahibin from Malaysia
Family with young children
Double Hilton Guest Room
Stayed 2 nights in September 2016

Location! A direct bridge link from the Paddington Station to the lobby”

In the same building with the Paddington Railway Station and an underground link to Paddington Underground Station. There is a direct bridge link from the station to the lobby of the hotel. A very convinient Heathrow Express fast train from London Heathrow. Halal restaurants nearby. Comfortable beds. Free luggage storage after we checked out. Friendly housekeeping, restaurants, reception and the concierge staffs. They help to print our online bought Heathrow Express tickets.

Reviewed November 03, 2016

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10.0
Exceptional
Suzanne from United States
Solo traveler
Double Hilton Guest Room
Stayed 1 night in March 2017

Exceptional”

Beautiful room and the location could not have been more convenient! I loved staying here and would definitely stay here again, if possible. The only things I didn't like was that you had to pay for wifi, which I thought seemed excessive since every other hotel I stayed in on this trip had included wifi and were much less expensive hotels. Thankfully the money was refunded, but apparently if you move anything (not consume it) in the minibar you are charged for it. I received a bill for 10 pounds because I looked at the Paddington bear that was in the fridge. That seemed a bit ridiculous. I asked for the charge to be removed when I was checking out and it was.

Reviewed March 13, 2017

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6.7
Good
Chong from Singapore
Solo traveler
Stayed 1 night in April 2010

Good location to Heathrow Express/Hyde Park”

- Connected to Paddington Train Station - Steps away from Heathrow Express to airport
- Very poor gym

I recommend the Hilton Paddington Hotel for its proximity to the Paddington train station which also runs the 15-min express service to Heathrow airport. It is also a short 7 min walk to Hyde Park. The rooms are pretty standard for this price range, satisfactory for the business traveller and nothing special. If location is not an issue, I would suggest staying at a boutique hotel at this price range for a more unique experience. The hotel gym is very poor standard and a big disgrace.

Reviewed April 26, 2010

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9.0
Exceptional
Suthinee from Thailand
Family with teens
Double Hilton Guest Room
Stayed 3 nights in December 2011

Best in class”

Everything is great here

hilton is the best. next to paddington train station, which we can get into city with heathrow express without interchange, and next to underground. very convenient. room is great service is great.

Reviewed January 05, 2012

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7.6
Very good
John from United Kingdom
Solo traveler
Double Hilton Guest Room
Stayed 1 night in February 2017

Very good”

I use the Paddington Hilton whenever I visit family members living in Devon. It's location is perfect for visitors to the UK travelling to and from Heathrow: just 15 minutes non-stop by Heathrow Express, a short walk across the station and then check-in! Reverse the process on the return journey and you're on your way home. The hotel is a rambling Victorian structure but Hilton have done a good job of modernising it. Access to the West End is handy by both tube and taxi. Downside? The food is so-so and the rooms are over-priced. Essentially, you're paying for the sheer convenience.

Reviewed February 27, 2017

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8.4
Excellent
Colleen
Solo traveler
Double Hilton Guest Room
Stayed 1 night in May 2019

A worthwhile splurge”

For an older solo traveller on the last day of her two-week trip, the Hilton Paddington was a worthwhile splurge. The room was quiet and well appointed; the included breakfast was generous; and the hotel's access to Paddington Station was excellent.

Reviewed May 28, 2019

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9.2
Exceptional
susanti from Indonesia
Couple
Double Hilton Guest Room
Stayed 1 night in October 2019

Hotel near Paddington Station”

A bit surprised when we found out that our room on 2nd floor was room dedicated for disable. Although room size is bigger, but open shower area wet half the bathroom floor. The gym facility and breakfast is good. Check in and out was easy. Paddington Station is just at the back of the hotel, very easy for commuting... souvenirs store, cafe and eateries nearby.

Reviewed November 02, 2019

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8.4
Excellent
Chang from Singapore
Couple
Double Executive Room
Stayed 5 nights in March 2016

Convenient Location”

Location of the hotel is very convenient, right at Paddington Station. I arrived at the hotel at 1440 hours and was told that the room was not ready and the staff was very sarcastic in her remark that the check-in time is 1500 hours. I returned for the check-in at 1502 hours and again I was told that the room is not ready yet. Her supervisor tried to change us to a "Deluxe Room" and claimed that it was the same room type that we have booked. We refused to accept the change of room because the type of room booked was "Double Executive Room". However, a staff (from Hungary) at the Executive Lounge was very obliging and accommodating with our requests. She has changed our opinion of the negativity of the check-in staff. Overall, our stay was quite pleasant.

Reviewed March 28, 2016

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9.6
Exceptional
Ronald from Indonesia
Family with young children
Hilton Family Room
Stayed 8 nights in March 2016

Great location & very convenient”

Love the hotel location, connected directly with Paddington Rail & Underground station. Save you lots of time and money going around and outside London.

Reviewed April 05, 2016

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8.4
Excellent
SOUMIT
Couple
Double Hilton Guest Room
Stayed 4 nights in August 2019

Sixth time, find service levels slipping!”

Sixth year in a row at this hotel, almost like a home in London but there are certain things about it that need attention: Service levels are slipping 1) Arrived around 2 pm. Was attended at the front desk by Ms Meerina but was told will take atleast an hour atleast to get the room. About 15 minutes later we checked again with her and were allotted a very dull room on the 2nd floor overlooking the station roof. Disappointed with that we requested that we want a different room. Were told the same thing again by Ms Meerina that will have to wait until 3 pm as the rooms aren’t ready. However within 5 minutes of that though (another staffer on the front desk allotted us a room on the 4th floor facing the London Street. Thankfully we checked else Ms Meerina would have made us wait until 3 pm. The room (454) although large and spacious needs refurbishing as it was showing its age at lot of places (including the bathroom). Some rooms are nice and refurbished (like 451 that was allotted

Reviewed September 27, 2019

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