Hilton Phuket Arcadia Resort & Spa (SHA Plus+)
Hilton Phuket Arcadia Resort & Spa (SHA Plus+)
Hilton Phuket Arcadia Resort & Spa (SHA Plus+)
Hilton Phuket Arcadia Resort & Spa (SHA Plus+)
Hilton Phuket Arcadia Resort & Spa (SHA Plus+)
Hilton Phuket Arcadia Resort & Spa (SHA Plus+)
Hilton Phuket Arcadia Resort & Spa (SHA Plus+)

Removed from saved list

8.6

Excellent

3,237 reviews

3,237 reviews

Beach19
View18
Breakfast16
See map

8.2

Excellent

Location rating score

Excellent location - 240 meters to the beach
Parking
FREE
Popular landmarks
Karon Beach 190 m
Kata Beach 1.6 km
Big Buddha Phuket 2.2 km
Freedom Beach 4.5 km
Chaithararam Temple (Wat Chalong) 4.5 km
Patong Beach 5.3 km
Jungceylon Shopping Center 5.9 km
Bangla Road 6.1 km
Nai Harn Beach 6.7 km
Phuket FantaSea 13.2 km
Nearby landmarks
Sub Aqua 170 m
Karon Beach 190 m
Karon Shopping Mall 530 m
GreenMart 540 m
Just 570 m
James Fashion House 580 m
EAT. Bar & Grill 600 m
Shopping Sale Karon Plaza 700 m
Commemoration of Princess Mothers Stadium 880 m
Diving center 950 m

Hilton Phuket Arcadia Resort & Spa (SHA Plus+)

333 Patak Road, Muang, Karon, Phuket, Thailand, 83100 - See map

Make your best journey to Phuket with the promised standard of SHA Plus, and enjoy car park free of charge. Conveniently situated in the Karon part of Phuket, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Bangla Road. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

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Highlights

620 meters to Karon Beach

Check-in [24-hour]

Airport transport

Excellent breakfast

Excellent view

SHA Plus Certified

More than 70% of SHA-certified establishment employees have been vaccinated.

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit

Facilities

Front desk [24-hour]

Car park

Shuttle service

Check-in/out [express]

Exercise area

Tennis court

Luggage storage

Cash withdrawal

This property is in high demand!

4 travelers have booked today.

Value for money8.0
Distance to city center16 km
Location rating8.2
Nearest airportPhuket International Airport (HKT)
Distance to airport30.3 km

Rooms available at Hilton Phuket Arcadia Resort & Spa (SHA Plus+)

Excellent
Room comfort & quality

8.4

Deluxe Suite
...
  • Room size: 88 m²/947 ft²
  • Sea view
  • 1 king bed
Enter dates to see prices
King Deluxe Garden View
...
  • Room size: 44 m²/474 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices
Presidential Suite 2 Bedroom
...
  • Room size: 170 m²/1830 ft²
  • Sea view
  • 1 king bed & 1 king bed
Enter dates to see prices
Twin Deluxe Sea View
...
  • Room size: 44 m²/474 ft²
  • Sea view
  • 2 single beds
Enter dates to see prices
King Deluxe Sea View
...
  • Room size: 44 m²/474 ft²
  • Sea view
  • 1 king bed
Enter dates to see prices
Deluxe Family Room
...
  • Room size: 44 m²/474 ft²
  • Garden view
  • 2 queen beds
Enter dates to see prices
Twin Deluxe Plus Sea view
...
  • Room size: 44 m²/474 ft²
  • Sea view
  • 2 single beds
Enter dates to see prices
Deluxe Garden Suite, 1 Bedroom Studio Suite, 1 King, Balcony
...
  • Room size: 88 m²/947 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices
King Junior Suite Sea View
...
  • Room size: 62 m²/667 ft²
  • Ocean view
  • 1 queen bed
Enter dates to see prices
King Junior Suite Garden
...
  • Room size: 62 m²/667 ft²
  • Garden view
  • 1 queen bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Hilton Phuket Arcadia Resort & Spa (SHA Plus+)?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The resort offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Hilton Phuket Arcadia Resort & Spa (SHA Plus+)?

For those who wish to drive their own cars, Hilton Phuket Arcadia Resort & Spa (SHA Plus+) has a car park right on site for maximum convenience. Parking is free for guests. If you're looking for an easy way to get around Phuket with private transportation, the resort can arrange taxi service.

Is breakfast offered at Hilton Phuket Arcadia Resort & Spa (SHA Plus+)?

Wake up to a great buffet breakfast at Hilton Phuket Arcadia Resort & Spa (SHA Plus+). Adults can enjoy breakfast offered with an additional charge of 650 THB if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the resort.

What are my dining options at Hilton Phuket Arcadia Resort & Spa (SHA Plus+)?

Hilton Phuket Arcadia Resort & Spa (SHA Plus+) features 5 on-site restaurants for your dining convenience. Meals served include breakfast, dinner and lunch.

What is the smoking policy at Hilton Phuket Arcadia Resort & Spa (SHA Plus+)?

Hilton Phuket Arcadia Resort & Spa (SHA Plus+) does permit smoking in some areas and is not 100% smoke-free.

What restaurants are nearby Hilton Phuket Arcadia Resort & Spa (SHA Plus+)?

Hilton Phuket Arcadia Resort & Spa (SHA Plus+)’s neighborhood is Karon which includes popular restaurants such as Buon Appetito, Ying Restaurant and Ciao Pizza and Bistro.

What popular shopping places are close to Hilton Phuket Arcadia Resort & Spa (SHA Plus+)?

Located in the Karon area, Hilton Phuket Arcadia Resort & Spa (SHA Plus+) is close to great shopping choices like Karon Temple Market, Karon Shopping Mall and Shopping Sale Karon Plaza.

What are popular attractions near Hilton Phuket Arcadia Resort & Spa (SHA Plus+)?

Hilton Phuket Arcadia Resort & Spa (SHA Plus+) is located in Karon area, which is famous for attractions such as Wat Suwan Khirikhet, Wat Suwankeereeket and Wat Karon.

What popular beaches are close to Hilton Phuket Arcadia Resort & Spa (SHA Plus+)?

Hilton Phuket Arcadia Resort & Spa (SHA Plus+) is located in the Karon area, which includes Karon Beach and Freedom Beach.

What popular natural sightseeing spots are close to Hilton Phuket Arcadia Resort & Spa (SHA Plus+)?

Hilton Phuket Arcadia Resort & Spa (SHA Plus+) is located within Karon, which makes it conveniently close to natural sights including Sub Aqua and Diving center.

Show more questions
See map

Explore the neighborhood

What people love about Hilton Phuket Arcadia Resort & Spa (SHA Plus+)

  • 10

    Exceptional

    "Balcony rooms are great at the front of the property :)"

    David

    |

    June 17, 2022

  • 10

    Exceptional

    "If you want relax whole day at Karon beach, this hotel location okay."

    Wang

    |

    June 16, 2022

  • 10

    Exceptional
    Staff 

    "Great service by great staff 💝"

    shyamal

    |

    June 14, 2022

Overall rating:

8.6

Excellent
3,237 reviews
Cleanliness
8.6
Facilities
8.4
Location
8.2
Read all reviews >
What travelers say they love:
The facilities are excellent and the room is very nice.
Dale from United States
Solo traveler
More about Hilton Phuket Arcadia Resort & Spa (SHA Plus+)

More about Hilton Phuket Arcadia Resort & Spa (SHA Plus+)

Hilton Phuket Arcadia Resort & Spa (SHA Plus+)

Never miss a single attraction in Phuket when staying at Hilton Phuket Arcadia Resort & Spa (SHA Plus+). Getting around in Phuket is easy when staying at this hotel, strategically placed right in the heart of the city. Explore the genuine Phuket that most travelers never see, with a stay at Hilton Phuket Arcadia Resort & Spa (SHA Plus+) -- located only 6.0 km from Bangla Road.
Have a hassle-free trip while enjoying the services and amenities offered by Hilton Phuket Arcadia Resort & Spa (SHA Plus+). Keep up with all your communications easily with the hotel's free Wi-Fi. Taxi services provided by Hilton Phuket Arcadia Resort & Spa (SHA Plus+) makes it easy to plan your day trips, sightseeing, and more around Phuket. Guests can enjoy free parking right at the hotel.
Front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes can assist with your needs. Getting tickets for the city's best entertainment is easy through the hotel's ticket service and tours. Packing light is possible at Hilton Phuket Arcadia Resort & Spa (SHA Plus+) thanks to the hotel's dry cleaning service and laundry service keeping your clothes clean. Feeling lazy? In-room conveniences like room service and daily housekeeping let you get the most out of your room time.
Forgot to pack something? All your last-minute needs can be fulfilled by the convenience stores, saving you time and hassle. Smoking is allowed only in the designated smoking areas provided by hotel.
Enjoy the services offered at Hilton Phuket Arcadia Resort & Spa (SHA Plus+) from the convenience of your guestroom. For your comfort, some rooms at the hotel are equipped with blackout curtains and air conditioning. Some rooms at Hilton Phuket Arcadia Resort & Spa (SHA Plus+) even come with extra design features such as a balcony or terrace. In-room entertainment amenities are available in some rooms and include daily newspaper, television, in-room video streaming and cable TV.
In some select rooms, you can find a refrigerator, a coffee or tea maker, bottled water and mini bar at your disposal. Hilton Phuket Arcadia Resort & Spa (SHA Plus+) also provides a hair dryer, toiletries, bathrobes and towels in bathrooms for select rooms.


Dining and things to do

Every day at Hilton Phuket Arcadia Resort & Spa (SHA Plus+) begins with a delicious in-house breakfast. Enjoy the morning bliss with a sip of good coffee at the cafe located in the resort. A variety of convenient and tasty dining options are waiting for you at the resort, for whenever you get hungry. A memorable night with your travel companions can be had without going far, at the resort's bar.
Hilton Phuket Arcadia Resort & Spa (SHA Plus+) offers unique recreational opportunities for all guests. Be sure to spend some time exploring the beach, which is accessible directly from the resort. End your days in total relaxation with a visit to the massage, salon, steam room, spa and sauna. Spend some time relaxing at the resort's pool.
Sip your favorite cocktail outdoors at the resort's poolside bar. Check out the resort's fitness facility to stay fit and firm on vacation. Engage in some easy evening fun with other guests with the resort's yoga room, tennis court and squash court. Get social at the resort's shared lounge and TV area, where you can meet other guests.
Grab some last-minute needs or local souvenirs for yourself or those back home without having to go anywhere at the shops and souvenir shops available right at on-site.


Around the property

Experience all the sights and local attractions of Phuket with Hilton Phuket Arcadia Resort & Spa (SHA Plus+) as your base. Enjoy the simple pleasures of an oceanside getaway, with Patong Beach located 6.2 km away, where you can turn a good day into a great one with a sea view. Don't forget to stop by Big Buddha Phuket located 2.2 km away, where everyone who visits Phuket wants to have their photo taken.

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Amenities and facilities
Excellent
Facilities

8.4

Most talked about facilities

Beach

81 mentions

Breakfast

68 mentions

Swimming Pool

65 mentions

Food & Dining

30 mentions

Languages spoken

  • English
  • Chinese [Mandarin]
  • Russian
  • Thai

Accessibility

  • Wheelchair accessible

Internet access

  • Complimentary WIFi in all rooms
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Billiards
  • Exercise area
  • Garden
  • Massage
  • On-site entertainment
  • Pool with view
  • Sauna
  • Spa
  • Squash court
  • Steam room
  • Swimming pool [outdoor]
  • Tennis court
  • Ticket services
  • Tours
  • Yoga room

Cleanliness and safety

  • Anti-viral cleaning products
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Rooms sanitized between stays
  • Safe dining setup
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alcohol
  • Alternative meal arrangement
  • Bar
  • Coffee shop
  • Fruits/snacks
  • Happy hour
  • Poolside bar
  • Restaurants
  • Room service

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Daily cleaning
  • Disabled facilities
  • Doorman
  • Dry cleaning
  • Elevator
  • Gift/souvenir shop
  • Grooming service
  • Hair salon
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Shops
  • Shrine
  • Smoking area
  • Terrace

For the kids

  • Babysitting service
  • Family room
  • Kids club
  • Kids facilities
  • Kids meal
  • Playground
  • Swimming pool [kids]

Land sports

  • Golf course (within 3 km)

Access

  • Allergy-free rooms
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms

Getting around

  • Car park [free of charge]
  • Car park [on-site]
  • Shuttle service
  • Taxi service
Food and dining
Breakfast options
  • American
  • Asian
  • Continental
  • Vegetarian
  • Gluten-free
  • Buffet
Restaurants on site

Sails

  • Cuisine: Asian, Chinese, European
  • Menu: Buffet, A-la-carte

Thai Thai

  • Cuisine: International, Mediterranean, Thai
  • Menu: Buffet

Buon Appetito

  • Cuisine: International, Italian
  • Menu: Buffet, A-la-carte

Caffe Cino

  • Cuisine: International
  • Menu: Buffet

Ocean Beach Club

  • Cuisine: International
  • Menu: Buffet

Andaman Lounge

  • Cuisine: International
  • Menu: Buffet
Location
333 Patak Road, Muang, Karon, Phuket, Thailand, 83100
Excellent
Location

8.2

Airports

  • Phuket International Airport (HKT)
    30.3 km
  • Krabi International Airport (KBV)
    80.8 km 3.2 hour drive

Public transportation

  • Phuket Town Local Bus Station (Terminal 1).
    12.1 km
  • Phuket Bus Terminal 2
    14.1 km 47 min drive

Hospital or clinic

  • Sea Breeze
    1.1 km

Shopping

  • Jungceylon Shopping Center
    5.9 km

Convenience store

  • On-site

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Karon Beach
    190 m
  • Kata Beach
    1.6 km
  • Big Buddha Phuket
    2.2 km
  • Freedom Beach
    4.5 km
  • Chaithararam Temple (Wat Chalong)
    4.5 km
  • Patong Beach
    5.3 km
  • Jungceylon Shopping Center
    5.9 km
  • Bangla Road
    6.1 km
  • Nai Harn Beach
    6.7 km
  • Phuket FantaSea
    13.2 km

Nearby landmarks

  • Sub Aqua
    170 m
  • Karon Beach
    190 m
  • Karon Shopping Mall
    530 m
  • GreenMart
    540 m
  • Just
    570 m
  • James Fashion House
    580 m
  • EAT. Bar & Grill
    600 m
  • Shopping Sale Karon Plaza
    700 m
  • Commemoration of Princess Mothers Stadium
    880 m
  • Diving center
    950 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

All children are welcome.

Infant 0-3 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 4-12 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Children below 16 years of age have full access to the Panorama Lounge between the opening hours of 7:00am until 17:30pm. Children under the age of 16 are not allowed admittance after 5:30 PM.
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until12:00
  • Reception open until00:00

Getting around

  • Airport transfer fee1400 THB
  • Distance from city center16 km
  • Travel time to airport (minutes)60

Extras

  • Breakfast charge (unless included in room price)650 THB
  • Daily Internet/Wi-Fi fee400 THB

The property

  • Non-smoking rooms/floorsYes
  • Number of bars/lounges5
  • Number of floors12
  • Number of restaurants5
  • Number of rooms 662
  • Room voltage220
  • Year property opened1986
  • Most recent renovation2012

Parking

  • Daily parking fee0 USD
Property announcements

We are committed to provide a safe, enjoyable experience from check-in to check-out. Learn more at Hilton.com/CleanStay. Face coverings may be required. Please contact the hotel for more information. Available: Business Center, Concierge, Fitness Center, On-site Restaurant(s), Pool, Spa, Tour Desk, Kidz Club, Executive Lounge (Panorama Lounge), Airport Transfer, Convenient Shop. Available but with modified service: Room Service. Temporarily not available: Games Room, Valet Parking.

If your booking is within the Phuket Sandbox or Test & Go program, you will need to directly contact the property for further arrangements. The property’s email address can be found on your booking confirmation or when viewing your booking on the Agoda website or app, or connect with the property using our Agoda chat. When you first contact the property, please provide:
1. A statement that your booking is a Phuket Sandbox or Test & Go booking.
2. Full names and flight details for each guest.
3. Whether this booking is for your first stay during this trip.

Reviews of Hilton Phuket Arcadia Resort & Spa (SHA Plus+) from real guests

Provided by verified guests of Agoda
8.3
/
10
Cleanliness8.6
Facilities8.4
Location8.2
Room comfort and quality8.4
Service8.4
Value for money8.0
High score for Phuket
Rating
9+ Exceptional (454)
8-9 Excellent (346)
7-8 Very Good (253)
6-7 Good (137)
<6 Below Expectation (152)
Time of the year
Mar - May (444)
Jun - Aug (277)
Sep - Nov (233)
Dec - Feb (388)
All guests (1,639)
All room types
All languages

Show reviews that mention 

Showing 1,342 verified guest comments
12345
10.0
Exceptional
MIN from South Korea
Couple
Stayed 3 nights in August 2012

Fantastic Service, Kind Staff”

Everything is great!

I stayed at Hilton Phuket Arcadia Resort And Spa with my fiance during our summer vacation. We arrived at night and the lady in the welcoming center kindly greeted us. The first impression of the hotel was very warm and this moment was followed from Aug 11 to 14. Hilton Phuket Arcadia Resort And Spa lived up to our expectation and we will definitely come back to the hotel for our next vacation.

Reviewed August 28, 2012

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10.0
Exceptional
Craig from Australia
Couple
King Deluxe Plus Sea View
Stayed 6 nights in December 2018

Amazing!”

Had an absolute amazing stay at Hilton Phuket Arcadia Resort & Spa. Great location! Our room was made up twice a day, plenty of bottled water provided. All of the staff were very friendly and very helpful. The resort grounds are huge! didn't have enough time to explore all of the resort facilities. Will be staying here again the next time we are in Phuket.

Reviewed December 19, 2018

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10.0
Exceptional
Aleksandar from Australia
Group
Stayed 8 nights in February 2012

Hilton - second to none!”

Great location, great staff, great facilities!

I stayed at this hotel in Feb 2012 and loved it! The Hilton brand has really proved itself to be a great hotel corporation. The friendly staff, facilities, room service, different pools, cleanliness and customer service were absolutely second to none and i would not hesitate to stay at the Hilton Arcadia in future trips to Phuket. The fact the it is situated about half way between Karon and Kata means that you could enjoy 2 beaches and 2 shopping locations within a short walking distance. I would highly recommend this hotel to anyone after 5 star service and facilities. Good work Hilton!

Reviewed February 28, 2012

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10.0
Exceptional
Aleksandar from Australia
Group
Stayed 8 nights in February 2012

Perfect - no other words to describe!”

Customer service, cleanliness, design, room service

i stayed at this hotel in feb 2012 and loved it! the hilton brand has really proved itself to be a great hotel corporation. the friendly staff, facilities, room service, different pools, cleanliness and customer service were absolutely second to none and i would not hesitate to stay at the hilton arcadia in future trips to phuket. the fact the it is situated about half way between karon and kata means that you could enjoy 2 beaches and 2 shopping locations within a short walking distance. i would highly recommend this hotel to anyone after 5 star service and facilities. good work hilton!

Reviewed February 28, 2012

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9.0
Exceptional
Alexander from Russia
Family with young children
Stayed 3 nights in January 2010

Hilton ”

The relationship to the customer is the best it is very important
much of area occupied the lake , this area can be used under water park for children, so far are location of parking place for the car , to much time spend to expect of transport which one pick up you to the central reception area ,required some bridge to throw the road way on the beach

i have stay in this hotel Hilton at list 3 time , it is always a good service and very welcome personal , pretty much expensive price for the food in restaurant of hotel area, but quality of food is very well. Hilton Phuket Arcadia Resort And Spa Phuket for each of the criteria based on well platform.

Reviewed January 20, 2010

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8.7
Excellent
Jgor from Italy
Couple
Stayed 1 night in January 2011

Good Hotel”

Wide Rooms and very large bathroom

Take note that Hilton Phuket Arcadia is probably the largest property on the island. The hotel has 3 "wings": Andaman, Lotus and Saitong for a total of 685 rooms!! Its rooms are very very large and spacious and well thai-style furnished. They have every confort as air-conditioning, plasma tv, mini-bar, hairdryer, tea/coffee maker and safe box. It's very close to Karon Beach and it has 4 restaurants: thai, chinese, japanese and italian/international. There also are 2 bars with live music at nights, 3 swimming pools, 2 tennis courts, squash, gym. Don't miss the Spa: it's a real wellness center!!!!!

Reviewed February 01, 2011

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8.7
Excellent
Dominador from Philippines
Couple
Stayed 2 nights in August 2009

Hotel location is far from Patong night life”

Nice place, Nice service, nice sea view room. Very good for couples who want to relax...
The sea view room is really very nice. The breakfast is excellent specially if you will take the table near the swimming pool because you can really feel the ambiance and you may feel relax while having your breakfast. All hotel attendants are very friendly and accomodating. No hassle at all when presenting the Agoda voucher to Hilton Phuket Arcadia Resort. I feel that all my request during the online-booking are well communicated with the hotel personnels. Hotel location is far from Patong night life which may be a good thing for those who want to relax, but not good for night persons.

Nice place, Nice service, nice sea view room. Very good for couples who want to relax.. The sea view room is really very nice. The breakfast is excellent specially if you will take the table near the swimming pool because you can really feel the ambiance and you may feel relax while having your breakfast. All hotel attendants are very friendly and accomodating. No hassle at all when presenting the Agoda voucher to Hilton Phuket Arcadia Resort. I feel that all my request during the online-booking are well communicated with the hotel personnels. Hotel location is far from Patong night life which may be a good thing for those who want to relax, but not good for night persons.

Reviewed August 21, 2009

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9.3
Exceptional
Chan from Malaysia
Couple
Stayed 3 nights in May 2012

Unique and relax hotel with caring service ”

Nice & comfortable swimming pool, unique and relax and personal beach area & warm & caring staff

Overall we very enjoy of our holiday stay in Hilton Phuket Arcadia Resort. All staffs very polite and helpful. Front office teams are very cheerful and helpful during our check in. Room are clean and relax. Breakfast was good and we all enjoy it very much. We will be back again for next holiday! Well Done and Thank you!

Reviewed May 26, 2012

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9.7
Exceptional
Audrey from Australia
Couple
Stayed 4 nights in June 2011

Beautiful hotel”

Beautiful hotel, beautiful gardens, beautiful pools

the hilton phuket arcadia is such a beautiful hotel. the gardens are so beautiful and there are about 5 swimming pools. the rooms are large with balcony. the breakfast is great. location wise it was a bit out of the way but it was nice to come back to a quiet and beautiful surroundings after shopping. the morning that we were leaving, it was too early for breakfast, so it was very nice of the staff to pack us breakfast to take away. the whole experience at the hilton was just beautiful. would stay there again.

Reviewed July 31, 2011

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9.0
Exceptional
Suliman from Saudi Arabia
Family with young children
Stayed 2 nights in November 2011

Great location but far from airport”

Location

i stayed at the hilton phuket arcadia for two nighisland vacation with my family on phuket island. the hotel is in a great location with a huge stretch of beach (karon) directly behind it, which is very easily accessible from the hotel.i really enjoyed staying in this hotel

Reviewed November 25, 2011

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10.0
Exceptional
Low from Singapore
Couple
Stayed 3 nights in March 2010

Fantastic stay”

- Surprise gifts placed in room every day after the evening room cleaning. - Crabtree & Evelyn toiletries - Friendly staff - Fantastic breakfast spread - Great service at the pool side
I cant find any fault with the hotel..

It's a great experience at Hilton Phuket. I book a stay for 3 nights in a deluxe seaview room and was upgraded for free to a delux plus seaview room at lotus wing. All my requests (double bed, high floor, new wing) were all met without me even asking during check in! I happened to see a copy of my reservation on the front office desk and it was with all my requests highlighted!!!! The upgraded room was of course fantastic. It was spacious (toilet, room and even the balcony!), clean, comes with a super comfy bed. The best thing about the room was their super cushioned in-room slippers, crabtree & eveyln toiletries and we have surprises everyday after their evening room cleaning. They would place a little gifts (like chocolate and classic wooden bookmark) on our bed every evening. I mean they are surprises from the hotel and we really appreciate them. The hotel compound was big and they provide high frequency trams to ferry the guests around. Security is good and the beach in front of the hotel was perfect! No crowd like patong, clean water and sand, and not that many paddlers selling things, pestering you on the beach. It's a very very pleasant stay at Hilton phuket!

Reviewed March 24, 2010

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9.7
Exceptional
Jun from South Korea
Family with teens
Twin Deluxe Sea View
Stayed 5 nights in November 2013

A great hotel for family get away”

Friendly staff. good Thai restaurant (Thai Thai), nice swimming pool for both kids and adults

I normally stay at Movenpick when I visit Karon beach but I chose Hilton for a change. Compared to Movenpick, here are some facts. 1. Facilities: Hilton (Basically. Hilton is much bigger than Movenpick.) 2. Food: Hilton (However, Pizza at Movenpick's Sand Bar is the best!) 3. Room service: Movenpick (Hilton's room service for food ends at 11. Drinks are 24 hrs.) 4. Staff: Hilton (Movenpick staffs are friendly too! If I have to choose one, then Hilton) 5. Swimming pool: Hilton (they have more pools) 6. Location: Movenpick (very close to Karon circle. Hilton is a bit far away from commercial area) 7. Rooms: Hilton (I got a free upgrade to Junior suite. Newer than Movenpick rooms) It was pity that there were too many smokers around the pools where I believe the designated smoking area was provided away from the pool. It would be better for the hotel to have more strict rules governing non-smoking policy in public area.

Reviewed December 01, 2013

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8.7
Excellent
koby from Australia
Couple
Stayed 1 night in February 2012

Beautiful grounds and great location”

Location, so many pools, great food

This was my 2nd time at the Hilton Phuket. The first stay was absolutely amazing, loved it. This stay however.......it was our honeymoon and we had to wait over an hour for our room to be ready (that was our fault as we got there earlier than the check in time and hadnt told them beforehand of our arrival time) upon waiting in the huge lines to be checked in, the man advised us that we were in a garden view room, i advised and showed him that we had infact paid for a deluxe seaview room. He was flustered and not too professional or helpful, he said well they dont have a room for us...which wasnt what youd like to hear. We were told towait while he spoke to his manager. He never came back to advise us what the problem was, another staff member came and checked if wed recieved our welcome drinks, which we hadnt and then she took over and regularly updated us. It was not mentioned again by the staff that they had no room for us or that we were in the wrong room type, she kept saying they were just cleaning the room for us. About 40 mins later she came back to tell us that they knew it was our honeymoon an appologised for taking so long but they were just setting our room up. They took us to the bar and appologised again and offered us a drink on them which was really nice. Finally we got into our room, very small view of the ocean and the room was alot more outdated than the garden view room i had stayed in the previous year which was abit dissapointing seeing as we paid alot more as it was our honeymoon. Other than that, the resort is beautiful, we had a pool all to ourselves even being peak season. Its a lovely location as nowhere near as busy as insane patong, and walking distance of some great restaurants and local markets. Other than the dissapointing room and wait, we always enjoy our stay at hilton phuket, hopefully this does not happen again, and next time wouldnt bother paying extra for a seaview when the garden wings are more modern. Breakfast was delicio

Reviewed February 20, 2012

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9.0
Exceptional
barry from United States
Couple
Stayed 4 nights in February 2009

Hilton Arcadia Phuket a nice place to stay”

Beautiful room, very clean, excellent view of the ocean even though you have to walk across the street to the beach. Staff is very friendly.
Walls are very thin. We could hear people above us & beside us walking & closing drawers, etc. Food is good, but pricey. Talk a walk down Beach road & eat anywhere along there instead.

I would definately recommend staying at the Hilton Arcadia Phuket. The price wasn't bad for a nice Hilton, but you could stay elsewhere for less. Remember that you get what you pay for though. The room & view was beautiful, the staff is incredibly friendly & was very helpful with anything we needed. Everyone speaks English, so no problems there. I would only eat the breakfast included here though. Food is good, but expensive & you can get good food just down the street.

Reviewed February 17, 2009

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10.0
Exceptional
Maria from Philippines
Group
Stayed 1 night in March 2012

Spectacular hotel!”

Good location, excellent service, great facilities

Our stay in Hilton was the best. Front desk staff was very, very helpful, kind and warm. And really works hard to provide satisfactory service. They gave us a free upgrade and gave us a very lovely room with a spectacular view of the mountains and Karon beach. Every staff member we encountered during our stay was very kind and warm, always with a smile. Room and amenities were excellent. Room is very lovely and quiet. Food is also very good. Hotel is huge! Can be a bit tiring to get from one place to another, but facilities are worth the walk. Our only disappointment is that there is no free wi-fi anywhere in the hotel and must be purchased for 200 Baht per hour. Nonetheless, we didn't really mind since there was so much to explore in experience in this wonderful resort. We would recommend getting a room in the Andaman wing since it is closer to the beach. Everything is definitely worth the price. Excellent hotel with great service, amenities and facilities. Definitely a great hotel to choose for vacations and relaxation.

Reviewed April 09, 2012

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8.7
Excellent
Charles from United States
Couple
Stayed 2 nights in October 2009

Hilton Stay in Phuket”

Hotel staff was very friendly and attentive. Easy access to a beautiful beach. The Spa is the best we have ever experienced. Being a resort, everything is housed within its confines.
Not an extremely "new" hotel, but everything is kept in excellent condition. Not so easy to access the outside world, but this is a resort, so it seems to be designed that way.

Our experience at this Phuket Hilton Resort was overall a pleasant and positive one. Had I paid attention and realized it is a resort, I probably would have booked in another hotel...only because of our particular needs, not because of any negative point of the hotel. We would have preferred an easy-in-easy-out hotel accessible to some city center. As a result, we found ourselves staying at the hotel more and exploring outside less. The hotel itself was very enjoyable, clean, and well-kept with an incredibly friendly and attentive staff. The breakfast buffet was expansive and above average. Our experience at the hotel's spa was exceptional and highly recommended. With the caveats already pointed out, I would recommend this hotel, particularly at its price point.

Reviewed October 21, 2009

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8.8
Excellent
karly from Australia
Family with young children
Deluxe Family Room
Stayed 1 night in January 2020

Beautiful pools & grounds”

We stayed at Hilton for 5nights. Excellent staff, grounds & cleanliness, less impressive was food, view from room & cost. We were in a Deluxe Family Room, on the 3rd floor of Saitong wing E, the room was quite large (space for 2 doubles, lounge chair, table & drawers, plus balcony). Only downside was the view, obscured by a tree/ over a road so not ideal, but tree was nice to look at. The food was all OK, not amazing, not terrible, but expensive. We had breakfast included, but we still managed to spend THB 16,000 on dinners (4 nights, ate out 1 night), light lunches & drinks (only 8 cocktails total). If your kids are energetic or you don't have kids, go out to the beach road, turn left or right (either direction), walk 15mins & eat out for dinner. We LOVED the garden pool-lush, green, shady & sunny spots & slide the kids loved. Staff were all fab!! The Hilton Arcadia has lovely grounds and spacious, impressive buildings that are lacking in newer resorts. It's retro, but cool.

Reviewed January 08, 2020

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Dear Karly, Thank you for sharing your feedback about your recent stay at Hilton Phuket Arcadia Resort & Spa. I am glad that you enjoyed your overall experience especially with the hospitality of our staff, the cleanliness of our property, and our refreshing pools. I am sorry if you were not impressed with our Food & Beverage pricing. While considering your feedback, we will always strive to ensure that our pricing is competitive and friendly when considering the quality, service provided, and the local competition. I would like to reiterate that we are consistently undergoing changes in our product and facilities so that we may better align with the expectations and changing needs of our discerning guests. With this in mind, I once again thank you for your candid and constructive feedback and most certainly do look forward to welcoming you ‘home’ again in the near future. Best regards, General Manager Hilton Phuket Arcadia Resort & Spa

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Hilton Phuket Arcadia Resort & Spa (SHA Plus+)
8.0
Excellent
Dominador from Philippines
Couple
Stayed 2 nights in August 2009

Nice Hotel”

Nice place, Nice service, nice sea view room
Hotel location is far from Patong night life which may be a good thing for those who want to relax, but not good for night persons.

Hotel location is far from Patong night life which may be a good thing for those who want to relax, but not good for night persons. The sea view room is really very nice. The breakfast is excellent specially if you will take the table near the swimming pool because you can really feel the ambiance and you may feel relax while having your breakfast. All hotel attendants are very friendly and accomodating. No hassle at all when presenting the Agoda voucher to Hilton Phuket Arcadia Resort. I feel that all my request during the online-booking are well communicated with the hotel personnels.

Reviewed August 21, 2009

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10.0
Exceptional
Dorothy from United Kingdom
Family with teens
Deluxe Garden Suite, 1 Bedroom Studio Suite, 1 King, Balcony
Stayed 6 nights in November 2019

Paradise”

We had a wonderful Hilton suite with amazing views of the sea. We enjoyed our pre-dinner drinks and delicious nibbles in the lovely panorama lounge - with magnificent views of the sunset over the sea. The landscaped gardens are vast and so beautiful we felt like we were in paradise. It took us the whole week to explore so many pools, lagoons and the tropical gardens of the hotel and still kept finding more... I seriously recommend the website adds more photos to show the truly amazing grounds and facilities. On our last morning, we were lucky to see a group of workers climb the palm trees to release the coconuts. Not something we've ever seen before! Location was perfect for exploring the island to see the big Budha etc and Friday night market. All staff were exceptionally helpful - the tour desk arranged our boat trip to Phang Nga which was spectacular. All in all a truly unforgettable holiday. Our thanks to Hilton Phuket - we will certainly return again.

Reviewed December 02, 2019

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Dear Dorothy, Thank you for taking the time to share your feedback about your recent stay at Hilton Phuket Arcadia Resort & Spa. I am very happy to note that you enjoyed a delightful stay in our tropical paradise. It has truly been a pleasure to have you and the entire Hilton Phuket team looks forward to welcoming you 'home' again very soon! Best regards, General Manager Hilton Phuket Arcadia Resort & Spa

Responded January 22, 2020
Hilton Phuket Arcadia Resort & Spa (SHA Plus+)
8.7
Excellent
Evan from Philippines
Family with young children
Stayed 1 night in June 2012

Huge property, very nice rooms.”

Nice rooms, numerous pools, good breakfast.

we only stayed here for 1 night after staying a few nights in a 3-star hotel. boy was that a big difference! for starters, you feel the 5-star atmosphere right upon check-in. the room was spectacular as we got upgraded to a seaview room. very spacious and comfortable, big screen lcd tv with lots of channels. the resort itself has a lot to offer. there are about 4 set of pools, each one a little different. there a mini golf course, tennis court, table tennis, etc. if you have kids, there's a kidszone where you can leave your child for baht an hour or it's free if you stay around. the breakfast has a nice selection with everything you'd expect from a 5-star hotel. however, i think we prefer jw marriott better. we tried their dinner buffet but was disappointed. for 1000baht, we we're expecting more. it seemed there were more selection during breakfast w/c was free. now most reviewers are comparing hilton vs jw marriott. we've been to marriott before and i would say, if you are not looking for nightlife and you plan to stay w/in the resort, i would give my vote to marriott. it has everything inside and the food was better. in hilton, everything was good also, but i feel the place was too big and you dont get a private beach. plus the food wasn't worth the price.

Reviewed July 07, 2012

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