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"Had an absolute amazing stay at Hilton Phuket Arcadia Resort..."
December 19, 2018
240 meters to the beach
Free Wi-Fi in all rooms!
Book now before it's too late!
|Value for money||7.9|
|Distance to city center||16 km|
|Nearest airport||Phuket International Airport (HKT)|
|Distance to airport||29.9 km|
"Overall good experience and value for money."
November 23, 2017
"Room is huge, room cleaner is excellent, view facing the sea."
June 12, 2018
"Staff are friendly ."
September 6, 2018
"Very amazing rest and relax experience."
November 23, 2017
Whether you're a tourist or traveling on business, Hilton Phuket Arcadia Resort & Spa is a great choice for accommodation when visiting Phuket. From here, guests can enjoy easy access to all that the lively city has to offer. The property is set on 75 acres of tropical landscape, offering perfectly maintained lush tropical garden view in one direction and a world-class golden sands beach in the other.
Ideal for a longer stay, family retreat or romantic vacation, Hilton Phuket Arcadia Resort & Spa has 665 spacious rooms that feature a bathroom with walk-in shower and bathtub and private balcony with tropical garden or Andaman Sea view. The property's facilities include 8 food and beverage outlets for all tastes, a fully equipped 24-hour fitness center, 3 tennis courts and 2 squash court for active guests, 5 outdoor swimming pools surrounding lagoons and palm trees, a two-leveled water slides, a kids clubs with trampoline and ball-room, and tranquil ‘Eforea spa’ with 15 private wooden villas and a beauty salon nestled by the lotus lagoon.
Whatever your reason for visiting Phuket, the Hilton Phuket Arcadia Resort & Spa is the perfect place to enjoy both outdoor and indoor activities and a spectacular scenery.
"The house keeper Kala very nice and helpful, the pool and re..."
July 17, 2018
Children and extra beds
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
Minimum age of guests is: 0 year(s).
|Guest's age||Extra bed|
Infant 0-3 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 4-12 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Show reviews that mention
Hotel is old but is clean. Water pressure is not stable”
Friendly and helpful staffs. More suitable for those who want to relax and rest in the resort. Room is clean but the water pressure is not stable. Hotel is quite old. But overall is good. Located 20 mins drive away from Patong
Dear Hwee, Thank you for taking the time to share your feedback about your recent stay at Hilton Phuket Arcadia Resort & Spa. While I am glad that you loved the exceptional hospitality of our staff and our resort’s relaxing ambiance, I would like to apologize for the inconvenience you have encountered with the unstable water pressure during your stay. You can rest assured that we have already addressed this problem with our engineering team to make sure that this inconvenience does not occur again. I would also like to take this opportunity to appraise you of the fact that we are in the initial stage of our hotel refurbishment as we strive to meet and exceed our discerning guests’ changing needs and expectations. I do hope to be able to welcome you once again very soon so that you may experience these changes for yourself. Until then, General Manager Hilton Phuket Arcadia Resort & Spa
I understand Hilton is an international company but it was way more kind than i thought. Reception, travel desk, restaurant, housekeeping. Taxi service. Everything was perfect and i would like to say it was the best stay ever. One thing, every evening housekeeper came to our room and asked if we needed something. that is really sweet but i was uncomfortable that she opened tgetge door with her master key while we are in the room. I was taking a shower and it freaked me out. I would like to ask you that you've gotta respect some privacy.
Dear Sun, Thank you for taking the time to share your feedback about your recent stay at Hilton Phuket Arcadia Resort & Spa. While I am delighted to note that you generally enjoyed your stay, I sincerely apologize for the inconvenience you have experienced in terms of privacy. You can rest assured that your comments have been taken seriously and will be addressed with our housekeeping team to prevent similar incidents from happening. Sun, I would like to reiterate that we are consistently undergoing changes in our product and facilities within our resort, so that we may better align with the expectations and changing needs of our discerning guests. With this in mind, we once again thank you for your candid and constructive feedback and most certainly do look forward to be able to welcome you ‘home’ to the Hilton Phuket Arcadia Resort & Spa in the near future. Best regards, General Manager Hilton Phuket Arcadia Resort & Spa
Hotel location is a great getaway. It’s a short walk away from the shops and restaurants. The beach in front of the hotel is peaceful and refreshing. The room could use some updating but the views were great from the 7th floor.
Dear Jennifer, Warm greetings from the Hilton Phuket Arcadia Resort & Spa and thank you for taking the time to share your experience subsequent to your stay with us. While I am delighted hat you generally enjoyed your stay, your feedback with respect to our guest room is being taken most seriously. I am pleased to inform you of the fact that the Hotel is in the period of finalizing an upgrade program which will result in some further adjustments within our guest rooms. I would like to reiterate that we are consistently undergoing changes in our product and facilities within our Resort, so that we may better align with the expectations and changing needs of our discerning guests. With this in mind, we once again thank you for your candid and constructive feedback and most certainly look forward to welcoming you again to Hilton Phuket Arcadia Resort & Spa. Best Regards, General Manager Hilton Phuket Arcadia Resort & Spa
Wonderful service and room view was fantastic”
Room cleaning staff were exceptional. They arranged even all our personal belongings scatered in room, including kid toys and clothes. Room was like a crystal when we returned back. Their greeting and welcome was great. Our room sea view was fantastic and was very windy. No need of Aircon. Minor Cons were - Bathroom shower heads were not good. Water pressure was low. Breakfast contained almost same set of items for the 3 days we stayed. But the taste was good. The free drinking water they provide in room was very bad taste. We couldn't drink it. The mineral water they give is chargeable and price is un reasonable. So we bought mineral water bottles outside from shop to drink.
Dear Arun, Thank you for taking a moment to write this review about your recent stay at Hilton Phuket Arcadia Resort & Spa. I am very pleased to notice that we were able to meet your expectations and that you enjoyed your stay. We have taken note on your kind feedback on bathroom shower heads, breakfast and mineral water in the room and will definitely continue to improve the quality of our room and service. Thank you for letting us know. We hope to welcome you back in the near future to provide you with an exceptional experience. Kind regards, General Manager
huge hotel, beach view, fancy restaurants”
room is huge, room cleaner is excellent, view facing the sea.. there are only 3 restaurants in the hotel. the Thai cuisine is really good. There are restaurants outside the hotel but not too near to walk with older adults. Beach is really clean and it is nice to chill and relax on the beach.
Dear San, Thank you for taking a moment to write this kind review about your recent stay at Hilton Phuket Arcadia Resort & Spa. I am very pleased to notice that we were able to meet your expectations and that you enjoyed our restaurants. Thank you once again for choosing our resort for spending your vacations in Phuket. We are looking forward to welcome you back soon! Warm Regards, Tim Tate Director of Operations
Old hotel, not good value of money ”
Old facilities, experienced staff but a little arrogant. Have to strongly requiring for certain reasonalbe needs.
Dear Xuesen, Thank you for taking the time to share your feedback subsequent to your stay at Hilton Phuket Arcadia Resort & Spa. Naturally, it is always a concern when we receive disappointing feedback regarding our hotel staff’s service. I would like to convey my sincerest apologies for it that you experienced in this instance and for failing to have lived up to your expectation. Your comments have been taken most seriously and your feedback is accordingly noted so that for your next stay with Hilton Phuket Arcadia Resort & spa Xuesen, I would like to reiterate that we are consistently undergoing changes in our product and facilities within our resort, so that we may better align with the expectations and changing needs of our discerning guests. We all look forward to having the opportunity of being able to welcome you back to the Hilton Phuket Arcadia Resort & Spa so that we may better serve and fulfill your needs and expectations. Best Regards, General Manager
Poor design and layout. No privacy in the pools. The main pool is too close to traffic noise / smoke”
Dangerous step (due to poor design) in the middle of most of all the rooms. I've tripped over 4 times (no exaggeration) and my 5 yr old daughter 2 times. Unnecessary but compulsory in getting in and out of hotel by their own shuttle bus. Bus supposed to come around every 5 mins but turned out to be every 15-20 mins. There is always a long queue and you may have to get on the next round. The distance is actually only 200 to 300 m and most people don't mind walking. Instead, they use a diesel bus to huff and puff exhaust around the clock within the hotel grounds. My kids and I could smell diesel in the two main pools where we hang out all day. Most pools get surrounded by 3 to 8 storey tall hotel buildings. Plenty of mosquitos around the hotel. They spray so much DEET (mosquito repellant) you can chew it in the air in the main breakfast restaurant. I could only hope they've covered the food before they do the spray. God knows how much DEET we've ingested and inhaled during our stay.
Inconvenient location and terrible service in front desk”
15minutes walk to restaurants and shops, no shuttle bus arranged. you have to risk your life to cross a super busy road to the beach, the good thing is a guide is assigned by the hotel to help. you will find you are a turkey in the oven when you finally approach the beach,since there is no shied and no umbrella for rent. The ladies in front desk for check in and E building for check out both have really bad mood and the attitude is terrible, a proper training is definitely needed. Room cleaning service is very good, but the room itself is damp and the quilt is damp as well, pillows are too high and hard.Swimming pool is fantastic, but you could not find a couch if you come down after 10am. It is not a 5 stars hotel.
Had an absolute amazing stay at Hilton Phuket Arcadia Resort & Spa. Great location! Our room was made up twice a day, plenty of bottled water provided. All of the staff were very friendly and very helpful. The resort grounds are huge! didn't have enough time to explore all of the resort facilities. Will be staying here again the next time we are in Phuket.
Nice hotel, friendly staff and a great Sunday Brunch. Just one problem I checked in at 4pm to be told that my room wasn't ready! To be fair they found one fairly quickly. I also left my shorts in the room when I checked out and they sent them back to me in Singapore for a small price but the service was excellent.
Dear Alistair, Thank you for your kind review regarding your stay experience with us at Hilton Phuket Arcadia Resort & Spa. I am delighted to read of your stay experience especially that your found our team members to be “friendly”. Your constructive feedback on the preferred is much appreciated as it is a vital way of reviewing the level of services we provide to our guests so as to make improvement. With respect to the efficiency of our arrival process, your feedback has been addressed with Khun Sam, our Front Office Manager to review and action appropriate arrangements to enhance our valued guest’s arrival experience. Once again, thank you for your feedback which has enabled us to monitor our training stands and service we provide. Warm regards, Tim Tate Director of Operations
A hotel with a resort feel. Lots of greens and availability of different themed pools. This is the only Hilton hotel that does not provide HHonor points for bookings made through Agoda. Not sure if this Hilton's worldwide policy or only applicable to this property. A little let down.
A great hotel for family get away”
I normally stay at Movenpick when I visit Karon beach but I chose Hilton for a change. Compared to Movenpick, here are some facts. 1. Facilities: Hilton (Basically. Hilton is much bigger than Movenpick.) 2. Food: Hilton (However, Pizza at Movenpick's Sand Bar is the best!) 3. Room service: Movenpick (Hilton's room service for food ends at 11. Drinks are 24 hrs.) 4. Staff: Hilton (Movenpick staffs are friendly too! If I have to choose one, then Hilton) 5. Swimming pool: Hilton (they have more pools) 6. Location: Movenpick (very close to Karon circle. Hilton is a bit far away from commercial area) 7. Rooms: Hilton (I got a free upgrade to Junior suite. Newer than Movenpick rooms) It was pity that there were too many smokers around the pools where I believe the designated smoking area was provided away from the pool. It would be better for the hotel to have more strict rules governing non-smoking policy in public area.
Love the facilities and the friendliness of staff”
Absolutely loved our room, the beautiful garden areas, the many many swimming pools + cocktails , the various facilities, etc. The buffet was absolutely delicious, lots of variety. The Thai restaurant was very authentic and the staff gave us bottled cold water. Overall, Hilton staff were very thoughtful and friendly. Happy hour cocktails are only 100Baht, but even full priced cocktails are only 250Baht. Overall, had a wonderful experience, and once you enter the hotel resort, you don't want to leave.
Its a beautiful hotel and really big”
very nice and helpful staff, you can walk to the beach and this beach is much better than the patong beach. the rooms are nice and big though a lil old but nicely kept. I had no problem. The pools are nice. You can get a tuk tuk easily to go to Patong. The best part of the hotel is that its nice and big and not cramped up. I will definitely come back again
i had visited hilton phuket for a business conference and my stay here was very relaxing. i really liked the room, the bed was awesome. the best part was that they had indian food in their room service menu and it tasted pretty good too. other good feature of this hotel is that the beach is very close by, just 5 mins walk. the breakfast buffet is also very good. over all it was a value for money stay for me...
Fantastic Service, Kind Staff”
I stayed at Hilton Phuket Arcadia Resort And Spa with my fiance during our summer vacation. We arrived at night and the lady in the welcoming center kindly greeted us. The first impression of the hotel was very warm and this moment was followed from Aug 11 to 14. Hilton Phuket Arcadia Resort And Spa lived up to our expectation and we will definitely come back to the hotel for our next vacation.
Huge property, very nice rooms.”
we only stayed here for 1 night after staying a few nights in a 3-star hotel. boy was that a big difference! for starters, you feel the 5-star atmosphere right upon check-in. the room was spectacular as we got upgraded to a seaview room. very spacious and comfortable, big screen lcd tv with lots of channels. the resort itself has a lot to offer. there are about 4 set of pools, each one a little different. there a mini golf course, tennis court, table tennis, etc. if you have kids, there's a kidszone where you can leave your child for baht an hour or it's free if you stay around. the breakfast has a nice selection with everything you'd expect from a 5-star hotel. however, i think we prefer jw marriott better. we tried their dinner buffet but was disappointed. for 1000baht, we we're expecting more. it seemed there were more selection during breakfast w/c was free. now most reviewers are comparing hilton vs jw marriott. we've been to marriott before and i would say, if you are not looking for nightlife and you plan to stay w/in the resort, i would give my vote to marriott. it has everything inside and the food was better. in hilton, everything was good also, but i feel the place was too big and you dont get a private beach. plus the food wasn't worth the price.
ถึงแม้ว่าราคาจะค่อนข้างสูง แต่มีข้อดีมาก ไม่ว่าจะเป็นพื้นที่ตั้งของโรงแรมติดชายหาดแต่ก็มียามช่วยโบกรถให้, สวนของโรงแรมใหญ่มากดูร่มรื่น เด็กๆได้นั่งรถรางชมสวนก่อนเข้าสู่ lobby สนุกดี, สระว่ายน้ำใหญ่และสวยแต่ดูในท่อน้ำล้นจะสกปรกไปหน่อยเพราะต้นไม้หนาแน่นมาก แต่เห็นใจคนทำความสะอาดเช่นกัน, ห้องอาหารดูดีมากอาหารแยะมากดีหลากหลายและอร่อย, ชายหาดดูดีไม่มีบาร์เบียรหรือร้านแผงลอย, แต่ความแน่นของต้นไม้ทำให้ดูไม่ค่อยเห็นวิวจากห้องพัก, สภาพห้องพักดูเก่าไปหน่อย มีกระดาษโน๊ตและซ่องจดหมายของโรงแรมขึ้นราดูสกปรกไปหน่อย, พื้นมีตะปูโผล่เนื่องจากการซ่อมที่ไม่ส่งหัวตะปูลงไปและไม้พื้นมีรอยแตกเป็นอันตรายกับเด็กหรือผู้ใหญ่ที่ไม่ใส่รองเท้ามากๆ
Great location with wide space”
the hotel is a bit old but very well maintained. we arrived very early around 5am for our stay but the amazing front desk helped arrange a room at once for us to sleep in. great greeneries and views though. one big drawback is there is no free internet and internet costs baht250/hour.
Lovely hotel , rooms and facilities”
lovely hotel albeit at upper end of cost scale. rooms very nice, spacious and clean. staff helpful. wi-fi 250thb per hour is disappointing as many other hotels are free. courtesy bus available 24/7 around the hotel grounds (it's a big site). like most larger hotels doesn't have the "thai feel" of the smaller boutique premises, which i must say in hindsight i prefer. having said that however, if it's luxury you want, this is the place. a good metre walk into central karon which during the heat of the day can be hard work.
Hilton Phuket Arcadia Resort & Spa