Hilton Phuket Arcadia Resort & Spa
Hilton Phuket Arcadia Resort & Spa
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"Very amazing rest and relax experience"

Suet Y.

|

November 23, 2017

King Deluxe Garden View - Bed Hilton Phuket Arcadia Resort & Spa
King Deluxe Garden View - Bed
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Lobby Hilton Phuket Arcadia Resort & Spa
Lobby
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Interior view Hilton Phuket Arcadia Resort & Spa
Interior view
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Interior view Hilton Phuket Arcadia Resort & Spa
Interior view
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Excellent
Location
8.1
See all 65 photos Hilton Phuket Arcadia Resort & Spa
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What guests are saying:
nice pool and rooms great
Pedram from United States
Family with young children
Started off bad, room I booked with sea view was not available, do not know why. Complained vigorously to the Manager and was relocated after one night to a great room with sea views.
stuart from Australia
Couple
pool amazing
Pedram from United States
Family with young children
I have stayed here before and returned to the hotel once again. Indeed, Hilton does not disappoint.
Matthew from Singapore
Couple
Great hotel
Pedram from United States
Family with young children
Good. But noticed some minor defects in the suite room itself ie door locks broken , table lamp unservicesable etc
mohd from Malaysia
Family with young children
Great ocean view
Kamyar from United States
Couple
Highly recommend every couple to stay. Large space and can roam around with your other half.
Reem from Bangladesh
Couple
Fantastic
YUTANG from China
Solo traveler
i's a great hotel to stay in. Rooms where clean and staff were friendly. Even the service staff were polite as we called in the room services many time to deliver items.
Chien from Singapore
Couple

Hilton Phuket Arcadia Resort & Spa

Excellent location
What's nearby?
Excellent
From 1325 reviewsSee what guests said
8.2
/
10
Excellent cleanliness
8.5
Value for money7.9
Distance to city center16 km
Location rating8.1
Nearest airportPhuket International Airport (HKT)
Distance to airport29.8 km
  • Airport transfer

  • 240 meters to the beach

  • Currency exchange

  • Hot tub

Room choices
8.4
Excellent
Room comfort & quality
This property is in high demand!Last booked 15 hours ago
Royal Suite
Royal Suite
...
  • Room size: 168 m²/1808 ft²
  • Sea view
  • 1 queen bed
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Twin Deluxe Plus Sea View
Twin Deluxe Plus Sea View
...
  • Room size: 44 m²/474 ft²
  • Sea view
  • 2 single beds
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Deluxe Suite
Deluxe Suite
...
  • Room size: 88 m²/947 ft²
  • Sea view
  • 1 king bed
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King Junior Suite Sea View
King Junior Suite Sea View
...
  • Room size: 62 m²/667 ft²
  • Ocean view
  • 1 queen bed
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Hilton Suite
Hilton Suite
...
  • Room size: 88 m²/947 ft²
  • Balcony/terrace
  • 1 queen bed
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Deluxe Family Room
Deluxe Family Room
...
  • Room size: 44 m²/474 ft²
  • Garden view
  • 2 queen beds
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Superior Deluxe Suite
Superior Deluxe Suite
...
  • Room size: 138 m²/1485 ft²
  • Ocean view
  • 1 queen bed
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Twin Junior Suite Garden
Twin Junior Suite Garden
...
  • Room size: 62 m²/667 ft²
  • Garden view
  • 2 single beds
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Twin Junior Suite Sea View
Twin Junior Suite Sea View
...
  • Room size: 62 m²/667 ft²
  • Sea view
  • 2 single beds
Enter dates to see prices
King Deluxe Plus Sea View
King Deluxe Plus Sea View
...
  • Room size: 44 m²/474 ft²
  • Sea view
  • 1 king bed
Enter dates to see prices
Have a question for Hilton Phuket Arcadia Resort & Spa?

What people love about the property

  • "Breakfast was good."

    Jeongyeup

    |

    January 13, 2017

  • "Good facilities and very good rooms"

    Abdulaziz

    |

    April 21, 2016

  • "Nice pool and rooms great"

    Pedram

    |

    April 17, 2016

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More about Hilton Phuket Arcadia Resort & Spa

More about Hilton Phuket Arcadia Resort & Spa

"Nice location with great ocean view."

Yuchao

|

May 15, 2017

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What they offer

"I enjoyed my stay here"

Kenneth

|

May 31, 2017

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (1325)Booking.com Reviews (994)
8.2
/
10
Cleanliness8.5
Facilities8.1
Location8.1
Room comfort and quality8.4
Service8.3
Value for money7.9
Provided by verified guests of Agoda
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All guests (1325)
All room types
Showing 1203 verified guest comments
12345
6.0
Sargon from Australia
Solo traveler
King Deluxe Plus Sea View
Stayed 5 nights in October 2018
very disappointing customer service”
Booked & paid extra for an Ocean View room, ended up with no view at all, view was blocked by trees and buildings. I got annoyed and I checked out 2 days earlier than I had booked & paid for. After asking for some form of compensation, the management offered to refund only $30. Very disappointing!
Reviewed November 07, 2018
10.0
Exceptional
Gustavo from Peru
Family with young children
Twin Deluxe Sea View
Stayed 3 nights in October 2018
Great vacations , friendly staff”
Good location, my child enjoy a lot in the swimming pool and all your services very good. Good meat lover buffets in tuesday. I sure back again next trip.
Reviewed October 26, 2018
Dear Gustavo, Thank you for taking the time to write this review about your recent stay at Hilton Phuket Arcadia Resort & Spa. On behalf of our entire Hilton Phuket team, I want to thank you for choosing our resort as your preferred accommodation choice in Phuket and we already look forward to welcome you again in the near future. Best Regards, Markus Kosch General Manager
Responded October 29, 2018
Hilton Phuket Arcadia Resort & Spa
10.0
Exceptional
Neha from India
Couple
King Junior Suite Sea View
Stayed 5 nights in October 2017
I enjoyed my stay”
Phuket was my baby moon destination. We selected Hilton property mainly due to its distance from the beach. I stayed there for 3 days and had an amazing time. I would definitely visit again
Reviewed September 19, 2018
Dear Neha, We truly appreciate the time you took to give a rating and sharing your experience on your recently stay with us. It is with great pleasure to know that you had a pleasant stay here. We do look forward to welcoming you back to Hilton Phuket Arcadia Resort & Spa soon. Kind Regards, Markus Kosch General Manager Hilton Phuket Arcadia Resort & Spa
Responded October 03, 2018
Hilton Phuket Arcadia Resort & Spa
8.8
Excellent
mary from Australia
Family with young children
King Deluxe Garden View
Stayed 1 night in January 2018
Excellent”
staff are friendly .... nice pools ...room is clean
Reviewed September 06, 2018
Dear Mary, We truly appreciate the time you took to give a rating and sharing your experience on your recently stay with us. It is with great pleasure to know that you had a pleasant stay here. We do look forward to welcoming you back to Hilton Phuket Arcadia Resort & Spa soon. King Regards, General Manager
Responded September 10, 2018
Hilton Phuket Arcadia Resort & Spa
9.2
Exceptional
Arun from Singapore
Family with young children
King Deluxe Plus Sea View
Stayed 3 nights in July 2018
Wonderful service and room view was fantastic”
Room cleaning staff were exceptional. They arranged even all our personal belongings scatered in room, including kid toys and clothes. Room was like a crystal when we returned back. Their greeting and welcome was great. Our room sea view was fantastic and was very windy. No need of Aircon. Minor Cons were - Bathroom shower heads were not good. Water pressure was low. Breakfast contained almost same set of items for the 3 days we stayed. But the taste was good. The free drinking water they provide in room was very bad taste. We couldn't drink it. The mineral water they give is chargeable and price is un reasonable. So we bought mineral water bottles outside from shop to drink.
Reviewed July 30, 2018
Dear Arun, Thank you for taking a moment to write this review about your recent stay at Hilton Phuket Arcadia Resort & Spa. I am very pleased to notice that we were able to meet your expectations and that you enjoyed your stay. We have taken note on your kind feedback on bathroom shower heads, breakfast and mineral water in the room and will definitely continue to improve the quality of our room and service. Thank you for letting us know. We hope to welcome you back in the near future to provide you with an exceptional experience. Kind regards, General Manager
Responded September 10, 2018
Hilton Phuket Arcadia Resort & Spa
8.8
Excellent
Wong from Hong Kong
Family with teens
Twin Deluxe Sea View
Stayed 4 nights in July 2018
Good resort hotel, poor breakfast and restaurant food”
I have been here few times, last time was 15-16 years ago. Overall the hotel is still very nice , 5 stars, but the breakfast was very poor only 3 or 4 stars hotel standard, the "bbq seafood buffet dinner " had only a little sea food, not worth 1090 baht ( plus service charge/tax ) . The house keeper Kala very nice and helpful, the pool and reception staffs also very nice. the pillows were too big like an elephants and hard, very uncomfortable.
Reviewed July 17, 2018
Dear Wong, Thank you for taking a moment to write this review about your recent stay at Hilton Phuket Arcadia Resort & Spa. We are very happy to notice that you are our returning guest and that, after so long, you still find our resort's premises nice. Furthermore, please accept my sincere apologies for not being able to meet your expectations with regards to our breakfast and seafood buffet dinner. We have taken note on your kind feedback and will definitely continue to improve the quality of our food and service. In addition, thank you for your kind comments about our team member Kala. We will surely communicate your positive feedback to our Housekeeping team while considering other alternatives for the current pillows that we place in our rooms. Thank you for letting us know. We hope to welcome you back in the near future to provide you with an exceptional experience. Warm Regards, Tim Tate Director of Operations
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Hilton Phuket Arcadia Resort & Spa
9.2
Exceptional
San from Malaysia
Family with teens
King Junior Suite Sea View
Stayed 4 nights in May 2018
huge hotel, beach view, fancy restaurants”
room is huge, room cleaner is excellent, view facing the sea.. there are only 3 restaurants in the hotel. the Thai cuisine is really good. There are restaurants outside the hotel but not too near to walk with older adults. Beach is really clean and it is nice to chill and relax on the beach.
Reviewed June 12, 2018
Dear San, Thank you for taking a moment to write this kind review about your recent stay at Hilton Phuket Arcadia Resort & Spa. I am very pleased to notice that we were able to meet your expectations and that you enjoyed our restaurants. Thank you once again for choosing our resort for spending your vacations in Phuket. We are looking forward to welcome you back soon! Warm Regards, Tim Tate Director of Operations
Responded June 15, 2018
Hilton Phuket Arcadia Resort & Spa
10.0
Exceptional
JOONHO from South Korea
Couple
King Junior Suite Sea View
Stayed 3 nights in May 2018
All is good”
food, pool, location
Reviewed May 25, 2018
Dear Joonho, Thank you for taking a moment to write this review about your recent stay at Hilton Phuket Arcadia Resort & Spa. I am delighted to see that you enjoyed your stay with us and that you were satisfied with our resort's premises and our dedicated service. It is always fulfilling to receive positive feedback about our team members. Joonho, on behalf of our entire Hilton Phuket team, I want to thank you for choosing our resort as the place where to spend your vacations in Phuket and we are already looking forward to welcome you again for a longer stay next time. Warm regards, Tim Tate Director of Operations
Responded May 30, 2018
Hilton Phuket Arcadia Resort & Spa
10.0
Exceptional
Cindy from Malaysia
Couple
King Deluxe Garden View
Stayed 1 night in April 2018
Awesome Hotel!!”
We love the hotel so much, me and my fiance had a good time staying in Hilton Hotel. We got a free upgrade to Hilton Suit and the room is amazinggg. Staff are friendly and helpful, service is top notch, and the location is strategic as well! Highly recommended!
Reviewed April 27, 2018
4.4
sharyn from United States
Couple
Twin Junior Suite Sea View
Stayed 1 night in February 2018
Waste of Money”
This hotel is beautiful but the service and staff are horrible. It is WAY over priced and you are treated as if you were staying in a Holiday Inn
Reviewed February 14, 2018
Dear Sharyn, Thank you for taking the time to write a comment about your recent stay at Hilton Phuket. We regret to notice that your stay with us was not able to meet your expectations. Please note that we are taking your feedback into consideration as our constant aim is to improve the quality of our service in order to deliver exceptional experiences to our guests. Sharyn, we sincerely hope that we get another chance to make a great experience for you. Thank you for choosing Hilton Phuket. Sincerely Yours Tim Tate Director of Operations
Responded February 16, 2018
Hilton Phuket Arcadia Resort & Spa
10.0
Exceptional
NISARG from United States
Couple
Twin Deluxe Garden View
Stayed 2 nights in September 2017
awesome and calm place ”
the place is very nice to stay and its near to the beach i must say its just a walking distance. So can enjoy the sunset in the evening. They best quality of breakfast. in short best place.
Reviewed February 09, 2018
Dear Nisarg, Thank you for taking a moment to write this kind review about your recent stay at Hilton Phuket. I am very glad to notice that you liked our resort's location near Karon beach and our breakfast. Positive feedback such as your is always fulfilling and encourages us to keep working hard in our constant goal of delivering exceptional experiences to each of our guests. On behalf of the Hilton Phuket Team, I want to thank you for choosing our resort as your preferred choice of accomodation during your vacations in Phuket. We are looking forward to welcome you again soon! Warm Regards, Tim Tate Director of Operations
Responded February 12, 2018
Hilton Phuket Arcadia Resort & Spa
6.4
Good
Piyaporn from Thailand
Group
Twin Junior Suite Sea View
Stayed 2 nights in December 2017
Staff treanten for my money”
I made 2 booking via agoda. My first review was disappear with unknown reason. So i have to resend review from my other booking. My booking on 31th via agoda was included ABF and gala dinner. However ,I call hilton for babycot and was inform that it was error fare. I have to pay more charge for gala dinner 6,000+++ baht per head. Since my group was 6 persons. She said I have to pay more around 50,000 baht.(Not sure all amount). I was treatened that if i don't pay ,they will not let me check-in or return money. / She said It's hotel's policy / She said this is my problem, Not the hotel's problem./She said she would ask manager to waive for us. A week has pass. We were ignore. I email phuket hilton and was ignore. This hotel just don't care all problem even if it's their own false. I'M TOTALLY DISSAPPOINT HOW HILTON SOLVE PROBLEM. AWFUL POLICY! AND AGRESSIVE VOICE STAFF. I had to call agoda and agoda clear the problem for me like it should be. Inbox If you want that staff's name.
Reviewed January 27, 2018
Dear Khun Piyaporn, Thank you for sharing your experience on your recently stay with us. We are really sorry to know that our product and service could not meet your expectation. With this in mind we once again thank you for your feedback for our improvement and we most certainly do look forward to welcoming you back to Hilton Phuket Arcadia Resort & Spa. Kind Regards, General Manager
Responded September 10, 2018
Hilton Phuket Arcadia Resort & Spa
4.8
petranella from Australia
Group
King Deluxe Plus Sea View
Stayed 7 nights in December 2017
Acceptable”
We came to the Hilton 10 years ago for our honeymoon and we wanted to return for our 10-year anniversary we're very disappointed it wasn't the same hotel we went to 10 years ago staff wasn't as friendly and I had booked two King Deluxe rooms and we only got one king deluxe room when I question them about it nothing was done about it one of our rooms the TV wasn't working we reported at 7am in the morning we went out on a tour come back after 5pm still hasn't been fixed my husband had to go back down to reception complain about it again finally someone came up and fixed it but the picture was all blurry the volume won't work very disappointed just wasn't the same hotel needs some work done it was a bit run down very disappointed as we took my mum for her first trip overseas just wasn't what we told her it was all about
Reviewed January 02, 2018
Dear Petranella, I want to offer my sincere apologies for the issues you have encountered during your stay with us. We will always endeavour to offer the highest level of personalized service to our valued guests, however on this occasion we regrettably appear to have failed to meet with your expectations. While we are better known for our friendliness and helpfulness, please rest assured I greatly value your insight and it will help us to be able to take corrective actions that will ensure that all of our discerning guests feel cared for and experience a truly deserving vacation while staying with us in the future. Despite your disappointment on this occasion, we sincerely hope that you will return to visit us at the Hilton Phuket Arcadia Resort & Spa so that we may be provided an opportunity to restore your confidence in both our product offer and service. Warm Regards, Tim Tate Director of Operations
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Hilton Phuket Arcadia Resort & Spa
5.6
Ng from Singapore
Family with teens
Twin Deluxe Garden View
Stayed 3 nights in December 2017
It was a chore to get from Carpark to my room. Theme dinner at the Sail, was disappointing. ”
Theme dinner at the Sail was a big mistake. I was sold a Wed theme buffet dinner at the Sail, while I check in during the 1st day. My 1st surprise was that the reception told me I didn't make any booking. Luckily I kept my voucher me. Then, after being seated, the waitress told me that drinks r excluded from the buffet. I don't need hard liquor or wine but I have never tried a buffet without given some basic drinks n beverages. Lastly, food choices were scarce.. Very bad experience.
Reviewed December 23, 2017
Dear Ng, Thank you for taking a moment to write this review about your recent stay at Hilton Phuket Arcadia Resort & Spa. Your feedback is always important as it is a vital way of reviewing the level of service and facilities we provide to our guests in order to make corrections and improvements. We have taken note on the issues you've mentioned regarding our theme night dinner and I would like to offer you my sincere apologies for the unnecesary burden related to your table booking. About the food and beverage options, I will surely take your opinion into consideration as we consistently focus on upgrading the quality of our edible products in order to meet our valued guests' expectations. I hope we get the chance to welcome you again in the future and deliver you with a much better and memorable experiene this time. Yours Sincerely, Tim Tate Director of Operations
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Hilton Phuket Arcadia Resort & Spa
8.4
Excellent
Suet from Malaysia
Solo traveler
Twin Deluxe Plus Garden
Stayed 2 nights in November 2017
Great Rest & Relax”
Very amazing rest and relax experience... full of greens and water. Food however needs to be improved. Overall good experience and value for money. Cant complain! had a memorable experience and very nice resort experience.
Reviewed November 23, 2017
Dear Suet, Thank you for your kind review about your recent stay at Hilton Phuket. I am delighted to see that you had a memorable experience at our resort. I sincerely appreciate your feedback regarding the quality of our food and will take it into consideration as we are constantly focusing on upgrading our Food & Beverage products and service. Suet, on behalf of our entire Hilton Phuket team, I want to thank you for choosing our resort as your preferred place where to spend your holidays in Phuket and we already look forward to welcome you back in the near future! Warm regards, Tim Tate Director of Operations
Responded November 30, 2017
Hilton Phuket Arcadia Resort & Spa
6.0
Eni from United States
Couple
Twin Deluxe Sea View
Stayed 1 night in November 2017
You re buying brand name. You can do better with some research.”
200$ a night for a partial sea view isn't worth it. Get the garden view. Also it s a massive resort so not easily accessible. Pricy in house options but you re paying for a known quantity. Staff service varies. Some are helpful others not so much. Was expecting more from Hilton as I see the standard higher for a US brand name. Also they need beach umbrellas. It's a shame they don't provide for guests.
Reviewed November 18, 2017
6.4
Good
KRITTIMA from Thailand
Business traveler
King Deluxe Garden View
Stayed 6 nights in October 2017
Good”
bad service and old room
Reviewed November 10, 2017
Dear Krittima, Thank you for taking the time to review your stay with us. We value your opinion and will take it into consideration in order to improve and be able to provide you with a better stay at Hilton Phuket Arcadia Resort & Spa in the future. Please note that we have recently conducted major renovations with some of guests rooms and facilities. We want to let you know that we will continue to focus on upgrading our quality of service and facilities in order to fulfil our guest's expectations. We hope to have the pleasure to welcome you once again at Hilton Phuket and prove our commitment to make your next stay with us much more enjoyable. Warm regards, Tim Tate Director of Operations
Responded November 16, 2017
Hilton Phuket Arcadia Resort & Spa
6.4
Good
PAYAL from India
Couple
Twin Deluxe Plus Sea View
Stayed 2 nights in October 2017
Perfect location and awesome room seaview”
We loved to room on high floor with unobstructrd perfect seaview.the location was quiet yet bang opposite to karon beach and the main road whch leads to restautarants/bars at a walking distance. Breakfast was average but the overall atmosphere was calm and quiet for the perfect holiday!!
Reviewed November 05, 2017
6.8
Good
David from United States
Couple
King Deluxe Plus Sea View
Stayed 5 nights in October 2017
Good”
Too big of a hotel
Reviewed October 17, 2017
6.8
Good
Phil from Thailand
Couple
King Junior Suite Sea View
Stayed 3 nights in August 2017
Another Hilton little bang for your buck.”
I always swore I would never use The Hilton group of hotels again but as we were meeting friends there I reluctantly stayed. Yes the hotel is situated in amazing grounds beutifully landscaped and has has very good facilities and entertainments for the family market. Check in was painful two many guests and only one person on reception. No welcoming drink or cold towel as other guests were provided. Be warned they ask for a hefty deposit 3 nights 4500 THB which reflects the cost of eating and drinking exorbitant. If you pay by card then I found out on checking out it takes two weeks to refund which is not acceptable. Breakfast was excellent but if you got the timing wrong then there was lengthy waits in store. The Sunday brunch was excellent and very good value and very attentive staff. Rooms were spacious but tired and needs an overhaul. However I will definitely not use the Hilton again.
Reviewed August 15, 2017
12345
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