Hilton Phuket Arcadia Resort & Spa

Hilton Phuket Arcadia Resort & Spa

333 Patak Road, Muang, Karon, Phuket, Thailand, 83100
- View on map
King Deluxe Garden View - Bed Hilton Phuket Arcadia Resort & Spa
King Deluxe Garden View - Bed
    Removed from saved list
    Lobby Hilton Phuket Arcadia Resort & Spa
    Interior view Hilton Phuket Arcadia Resort & Spa
    Swimming pool [outdoor] Hilton Phuket Arcadia Resort & Spa
    Deluxe Suite - Bedroom Hilton Phuket Arcadia Resort & Spa
    See all 65 photos
    Exterior view Hilton Phuket Arcadia Resort & Spa

    Guest reviews

    8.2
    Excellent
    /10
    (1363 reviews)See what guests said
    10.0
    Exceptional

    "Had an absolute amazing stay at Hilton Phuket Arcadia Resort..."

    Craig

    -

    December 19, 2018

    8.5
    Excellent cleanliness

    Property highlights

    • Airport transfer

    • 240 meters to the beach

    • Currency exchange

    • Hot tub

    This property is in high demand!Last booked 7 hours ago | 8 travelers are looking at this property right now
    Excellent
    Location
    8.1
    See map
    Excellent location - 240 meters to the beach
    Nearby
    Popular
  • Karon Beach630 m
  • Commemoration of Princess Mothers Stadium880 m
  • Wat Suwankeereeket1.03 km
  • Dino Park Mini Golf1.15 km
  • Kata Beach2.02 km
  • Kata View Point2.14 km
  • Phuket Big Buddha2.22 km
  • Wat Kitti Sangkaram2.23 km
  • Kata Noi Beach3.63 km
  • Wat Chalong4.55 km
  • Value for money7.9
    Distance to city center16 km
    Location rating8.1
    Nearest airportPhuket International Airport (HKT)
    Distance to airport29.8 km
    Select your room
    8.4
    Excellent
    Room comfort & quality
    Royal Suite
    Royal Suite
    ...
    • Room size: 168 m²/1808 ft²
    • Sea view
    Enter dates to see prices
    Twin Deluxe Plus Sea View
    Twin Deluxe Plus Sea View
    ...
    • Room size: 44 m²/474 ft²
    • Sea view
    • 2 single beds
    Enter dates to see prices
    Deluxe Suite
    Deluxe Suite
    ...
    • Room size: 88 m²/947 ft²
    • Sea view
    • 1 king bed
    Enter dates to see prices
    King Junior Suite Sea View
    King Junior Suite Sea View
    ...
    • Room size: 62 m²/667 ft²
    • Ocean view
    • 1 queen bed
    Enter dates to see prices
    Hilton Suite
    Hilton Suite
    ...
    • Room size: 88 m²/947 ft²
    • Balcony/terrace
    • 1 queen bed
    Enter dates to see prices
    Deluxe Family Room
    Deluxe Family Room
    ...
    • Room size: 44 m²/474 ft²
    • Garden view
    • 2 queen beds
    Enter dates to see prices
    Superior Deluxe Suite
    Superior Deluxe Suite
    ...
    • Room size: 138 m²/1485 ft²
    • Ocean view
    • 1 queen bed
    Enter dates to see prices
    Twin Junior Suite Garden
    Twin Junior Suite Garden
    ...
    • Room size: 62 m²/667 ft²
    • Garden view
    • 2 single beds
    Enter dates to see prices
    Twin Junior Suite Sea View
    Twin Junior Suite Sea View
    ...
    • Room size: 62 m²/667 ft²
    • Sea view
    • 2 single beds
    Enter dates to see prices
    King Deluxe Plus Sea View
    King Deluxe Plus Sea View
    ...
    • Room size: 44 m²/474 ft²
    • Sea view
    • 1 king bed
    Enter dates to see prices
    Have a question for Hilton Phuket Arcadia Resort & Spa?

    What people love about the property

    • 8.4
      Excellent

      "Overall good experience and value for money."

      Suet Y.

      |

      November 23, 2017

    • 9.2
      Exceptional

      "Room is huge, room cleaner is excellent, view facing the sea."

      San

      |

      June 12, 2018

    • 8.8
      Excellent

      "Staff are friendly ."

      mary R.

      |

      September 6, 2018

    Up to 30% off with Agoda Insider Deals!

    Prices drop the moment you sign in!

    Sign in now
    More about Hilton Phuket Arcadia Resort & Spa

    More about Hilton Phuket Arcadia Resort & Spa

    8.4
    Excellent

    "Very amazing rest and relax experience."

    Suet Y.

    |

    November 23, 2017

    An overview

    Show less

    What they offer

    8.8
    Excellent

    "The house keeper Kala very nice and helpful, the pool and re..."

    Wong

    |

    July 17, 2018

    Show less

    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show more

    Property's guest policies

    Show less

    Some helpful facts

    Show less

    Real reviews from real guests

    Agoda Reviews (1363)Booking.com Reviews (1136)
    8.2
    /
    10
    Cleanliness8.5
    Facilities8.2
    Location8.1
    Room comfort and quality8.4
    Service8.3
    Value for money7.9
    Provided by verified guests of Agoda
    All languages
    All guests (1363)
    All room types

    Show reviews that mention 

    Showing 1221 verified guest comments
    12345
    9.2
    Exceptional
    Jennifer
    Solo traveler
    King Deluxe Sea View
    Stayed 3 nights in February 2019
    Exceptional”
    Hotel location is a great getaway. It’s a short walk away from the shops and restaurants. The beach in front of the hotel is peaceful and refreshing. The room could use some updating but the views were great from the 7th floor.
    Reviewed February 21, 2019
    Dear Jennifer, Warm greetings from the Hilton Phuket Arcadia Resort & Spa and thank you for taking the time to share your experience subsequent to your stay with us. While I am delighted hat you generally enjoyed your stay, your feedback with respect to our guest room is being taken most seriously. I am pleased to inform you of the fact that the Hotel is in the period of finalizing an upgrade program which will result in some further adjustments within our guest rooms. I would like to reiterate that we are consistently undergoing changes in our product and facilities within our Resort, so that we may better align with the expectations and changing needs of our discerning guests. With this in mind, we once again thank you for your candid and constructive feedback and most certainly look forward to welcoming you again to Hilton Phuket Arcadia Resort & Spa. Best Regards, General Manager Hilton Phuket Arcadia Resort & Spa
    Show more
    Hilton Phuket Arcadia Resort & Spa
    9.6
    Exceptional
    Thomas from United Kingdom
    Family with young children
    King Deluxe Plus Garden
    Stayed 5 nights in February 2019
    Best hotel we have stayed at”
    Excellent service AAAAAAAA
    Reviewed March 02, 2019
    6.0
    Mu from China
    Family with young children
    Twin Deluxe Plus Garden
    Stayed 3 nights in December 2018
    Poor design and layout. No privacy in the pools. The main pool is too close to traffic noise / smoke”
    Dangerous step (due to poor design) in the middle of most of all the rooms. I've tripped over 4 times (no exaggeration) and my 5 yr old daughter 2 times. Unnecessary but compulsory in getting in and out of hotel by their own shuttle bus. Bus supposed to come around every 5 mins but turned out to be every 15-20 mins. There is always a long queue and you may have to get on the next round. The distance is actually only 200 to 300 m and most people don't mind walking. Instead, they use a diesel bus to huff and puff exhaust around the clock within the hotel grounds. My kids and I could smell diesel in the two main pools where we hang out all day. Most pools get surrounded by 3 to 8 storey tall hotel buildings. Plenty of mosquitos around the hotel. They spray so much DEET (mosquito repellant) you can chew it in the air in the main breakfast restaurant. I could only hope they've covered the food before they do the spray. God knows how much DEET we've ingested and inhaled during our stay.
    Reviewed January 04, 2019
    6.4
    Good
    DONGHONG from China
    Couple
    King Deluxe Garden View
    Stayed 4 nights in December 2018
    Inconvenient location and terrible service in front desk”
    15minutes walk to restaurants and shops, no shuttle bus arranged. you have to risk your life to cross a super busy road to the beach, the good thing is a guide is assigned by the hotel to help. you will find you are a turkey in the oven when you finally approach the beach,since there is no shied and no umbrella for rent. The ladies in front desk for check in and E building for check out both have really bad mood and the attitude is terrible, a proper training is definitely needed. Room cleaning service is very good, but the room itself is damp and the quilt is damp as well, pillows are too high and hard.Swimming pool is fantastic, but you could not find a couch if you come down after 10am. It is not a 5 stars hotel.
    Reviewed January 01, 2019
    10.0
    Exceptional
    Craig from Australia
    Couple
    King Deluxe Plus Sea View
    Stayed 6 nights in December 2018
    Amazing!”
    Had an absolute amazing stay at Hilton Phuket Arcadia Resort & Spa. Great location! Our room was made up twice a day, plenty of bottled water provided. All of the staff were very friendly and very helpful. The resort grounds are huge! didn't have enough time to explore all of the resort facilities. Will be staying here again the next time we are in Phuket.
    Reviewed December 19, 2018
    8.8
    Excellent
    Wong from Hong Kong
    Family with teens
    Twin Deluxe Sea View
    Stayed 4 nights in July 2018
    Good resort hotel, poor breakfast and restaurant food”
    I have been here few times, last time was 15-16 years ago. Overall the hotel is still very nice , 5 stars, but the breakfast was very poor only 3 or 4 stars hotel standard, the "bbq seafood buffet dinner " had only a little sea food, not worth 1090 baht ( plus service charge/tax ) . The house keeper Kala very nice and helpful, the pool and reception staffs also very nice. the pillows were too big like an elephants and hard, very uncomfortable.
    Reviewed July 17, 2018
    Dear Wong, Thank you for taking a moment to write this review about your recent stay at Hilton Phuket Arcadia Resort & Spa. We are very happy to notice that you are our returning guest and that, after so long, you still find our resort's premises nice. Furthermore, please accept my sincere apologies for not being able to meet your expectations with regards to our breakfast and seafood buffet dinner. We have taken note on your kind feedback and will definitely continue to improve the quality of our food and service. In addition, thank you for your kind comments about our team member Kala. We will surely communicate your positive feedback to our Housekeeping team while considering other alternatives for the current pillows that we place in our rooms. Thank you for letting us know. We hope to welcome you back in the near future to provide you with an exceptional experience. Warm Regards, Tim Tate Director of Operations
    Show more
    Hilton Phuket Arcadia Resort & Spa
    9.2
    Exceptional
    San from Malaysia
    Family with teens
    King Junior Suite Sea View
    Stayed 4 nights in May 2018
    huge hotel, beach view, fancy restaurants”
    room is huge, room cleaner is excellent, view facing the sea.. there are only 3 restaurants in the hotel. the Thai cuisine is really good. There are restaurants outside the hotel but not too near to walk with older adults. Beach is really clean and it is nice to chill and relax on the beach.
    Reviewed June 12, 2018
    Dear San, Thank you for taking a moment to write this kind review about your recent stay at Hilton Phuket Arcadia Resort & Spa. I am very pleased to notice that we were able to meet your expectations and that you enjoyed our restaurants. Thank you once again for choosing our resort for spending your vacations in Phuket. We are looking forward to welcome you back soon! Warm Regards, Tim Tate Director of Operations
    Responded June 15, 2018
    Hilton Phuket Arcadia Resort & Spa
    6.0
    Sargon from Australia
    Solo traveler
    King Deluxe Plus Sea View
    Stayed 5 nights in October 2018
    very disappointing customer service”
    Booked & paid extra for an Ocean View room, ended up with no view at all, view was blocked by trees and buildings. I got annoyed and I checked out 2 days earlier than I had booked & paid for. After asking for some form of compensation, the management offered to refund only $30. Very disappointing!
    Reviewed November 07, 2018
    Dear Sargon, Thank you for taking a moment to write this review subsequent to your stay at Hilton Phuket Arcadia Resort & Spa. I want to offer my sincere apologies for the issues you have encountered during your stay with us. We will always endeavor to offer the highest level of personalized service to our valued guests, however on this occasion we regrettably appear to have failed to meet with your expectations. While we are better known for our friendliness and helpfulness, please rest assured that your insights are well noted and we are already looking into your highlighted remarks. Your feedback will help us to take corrective actions that will ensure a better experience for our guests while staying with us in the future. Despite your disappointment on this occasion, we sincerely hope that you will return to visit us at Hilton Phuket Arcadia Resort & Spa so that we may be provided an opportunity to restore your confidence in both our product offer and service. Best Regards,
    Show more
    Hilton Phuket Arcadia Resort & Spa
    8.0
    Excellent
    Alistair from Singapore
    Solo traveler
    King Deluxe Garden View
    Stayed 3 nights in May 2017
    Not bad!”
    Nice hotel, friendly staff and a great Sunday Brunch. Just one problem I checked in at 4pm to be told that my room wasn't ready! To be fair they found one fairly quickly. I also left my shorts in the room when I checked out and they sent them back to me in Singapore for a small price but the service was excellent.
    Reviewed May 31, 2017
    Dear Alistair, Thank you for your kind review regarding your stay experience with us at Hilton Phuket Arcadia Resort & Spa. I am delighted to read of your stay experience especially that your found our team members to be “friendly”. Your constructive feedback on the preferred is much appreciated as it is a vital way of reviewing the level of services we provide to our guests so as to make improvement. With respect to the efficiency of our arrival process, your feedback has been addressed with Khun Sam, our Front Office Manager to review and action appropriate arrangements to enhance our valued guest’s arrival experience. Once again, thank you for your feedback which has enabled us to monitor our training stands and service we provide. Warm regards, Tim Tate Director of Operations
    Responded July 14, 2017
    Hilton Phuket Arcadia Resort & Spa
    9.6
    Exceptional
    Yuchao from China
    Couple
    King Deluxe Plus Sea View
    Stayed 1 night in July 2016
    worth your money”
    Nice location with great ocean view. Very big resort with 3(or 4)pools. Especially suitable for family. Gladly, we were upgraded to club floor complementary. The only flaw is this resort always have many guests.
    Reviewed May 15, 2017
    8.4
    Excellent
    Sohfern from Malaysia
    Family with teens
    Twin Junior Suite Garden
    Stayed 4 nights in April 2017
    Excellent”
    A hotel with a resort feel. Lots of greens and availability of different themed pools. This is the only Hilton hotel that does not provide HHonor points for bookings made through Agoda. Not sure if this Hilton's worldwide policy or only applicable to this property. A little let down.
    Reviewed April 28, 2017
    9.7
    Exceptional
    Jun from South Korea
    Family with teens
    Twin Deluxe Sea View
    Stayed 5 nights in November 2013
    A great hotel for family get away”
    Friendly staff. good Thai restaurant (Thai Thai), nice swimming pool for both kids and adults
    I normally stay at Movenpick when I visit Karon beach but I chose Hilton for a change. Compared to Movenpick, here are some facts. 1. Facilities: Hilton (Basically. Hilton is much bigger than Movenpick.) 2. Food: Hilton (However, Pizza at Movenpick's Sand Bar is the best!) 3. Room service: Movenpick (Hilton's room service for food ends at 11. Drinks are 24 hrs.) 4. Staff: Hilton (Movenpick staffs are friendly too! If I have to choose one, then Hilton) 5. Swimming pool: Hilton (they have more pools) 6. Location: Movenpick (very close to Karon circle. Hilton is a bit far away from commercial area) 7. Rooms: Hilton (I got a free upgrade to Junior suite. Newer than Movenpick rooms) It was pity that there were too many smokers around the pools where I believe the designated smoking area was provided away from the pool. It would be better for the hotel to have more strict rules governing non-smoking policy in public area.
    Reviewed December 01, 2013
    10.0
    Exceptional
    ROBYN from Australia
    Couple
    King Deluxe Sea View
    Stayed 1 night in December 2012
    Love the facilities and the friendliness of staff”
    Facilities
    Absolutely loved our room, the beautiful garden areas, the many many swimming pools + cocktails , the various facilities, etc. The buffet was absolutely delicious, lots of variety. The Thai restaurant was very authentic and the staff gave us bottled cold water. Overall, Hilton staff were very thoughtful and friendly. Happy hour cocktails are only 100Baht, but even full priced cocktails are only 250Baht. Overall, had a wonderful experience, and once you enter the hotel resort, you don't want to leave.
    Reviewed January 01, 2013
    10.0
    Exceptional
    neha from India
    Solo traveler
    Twin Deluxe Garden View
    Stayed 3 nights in October 2012
    Its a beautiful hotel and really big”
    big hotel, lots of pools, large area, great location- you can walk to the beach
    very nice and helpful staff, you can walk to the beach and this beach is much better than the patong beach. the rooms are nice and big though a lil old but nicely kept. I had no problem. The pools are nice. You can get a tuk tuk easily to go to Patong. The best part of the hotel is that its nice and big and not cramped up. I will definitely come back again
    Reviewed November 07, 2012
    9.7
    Exceptional
    Mandeep from India
    Business traveler
    Stayed 1 night in May 2012
    Nice Hotel”
    Value for Money
    i had visited hilton phuket for a business conference and my stay here was very relaxing. i really liked the room, the bed was awesome. the best part was that they had indian food in their room service menu and it tasted pretty good too. other good feature of this hotel is that the beach is very close by, just 5 mins walk. the breakfast buffet is also very good. over all it was a value for money stay for me...
    Reviewed October 16, 2012
    10.0
    Exceptional
    MIN from South Korea
    Couple
    Stayed 3 nights in August 2012
    Fantastic Service, Kind Staff”
    Everything is great!
    I stayed at Hilton Phuket Arcadia Resort And Spa with my fiance during our summer vacation. We arrived at night and the lady in the welcoming center kindly greeted us. The first impression of the hotel was very warm and this moment was followed from Aug 11 to 14. Hilton Phuket Arcadia Resort And Spa lived up to our expectation and we will definitely come back to the hotel for our next vacation.
    Reviewed August 28, 2012
    8.7
    Excellent
    Evan from Philippines
    Family with young children
    Stayed 1 night in June 2012
    Huge property, very nice rooms.”
    Nice rooms, numerous pools, good breakfast.
    we only stayed here for 1 night after staying a few nights in a 3-star hotel. boy was that a big difference! for starters, you feel the 5-star atmosphere right upon check-in. the room was spectacular as we got upgraded to a seaview room. very spacious and comfortable, big screen lcd tv with lots of channels. the resort itself has a lot to offer. there are about 4 set of pools, each one a little different. there a mini golf course, tennis court, table tennis, etc. if you have kids, there's a kidszone where you can leave your child for baht an hour or it's free if you stay around. the breakfast has a nice selection with everything you'd expect from a 5-star hotel. however, i think we prefer jw marriott better. we tried their dinner buffet but was disappointed. for 1000baht, we we're expecting more. it seemed there were more selection during breakfast w/c was free. now most reviewers are comparing hilton vs jw marriott. we've been to marriott before and i would say, if you are not looking for nightlife and you plan to stay w/in the resort, i would give my vote to marriott. it has everything inside and the food was better. in hilton, everything was good also, but i feel the place was too big and you dont get a private beach. plus the food wasn't worth the price.
    Reviewed July 07, 2012
    8.0
    Excellent
    Prasert from Thailand
    Family with young children
    Stayed 1 night in April 2012
    บริการดีมีมาตรฐานสมราคา”
    สวนขนาดใหญ่ร่มรื่น, Lobby โอ่โถงดูดี
    ถึงแม้ว่าราคาจะค่อนข้างสูง แต่มีข้อดีมาก ไม่ว่าจะเป็นพื้นที่ตั้งของโรงแรมติดชายหาดแต่ก็มียามช่วยโบกรถให้, สวนของโรงแรมใหญ่มากดูร่มรื่น เด็กๆได้นั่งรถรางชมสวนก่อนเข้าสู่ lobby สนุกดี, สระว่ายน้ำใหญ่และสวยแต่ดูในท่อน้ำล้นจะสกปรกไปหน่อยเพราะต้นไม้หนาแน่นมาก แต่เห็นใจคนทำความสะอาดเช่นกัน, ห้องอาหารดูดีมากอาหารแยะมากดีหลากหลายและอร่อย, ชายหาดดูดีไม่มีบาร์เบียรหรือร้านแผงลอย, แต่ความแน่นของต้นไม้ทำให้ดูไม่ค่อยเห็นวิวจากห้องพัก, สภาพห้องพักดูเก่าไปหน่อย มีกระดาษโน๊ตและซ่องจดหมายของโรงแรมขึ้นราดูสกปรกไปหน่อย, พื้นมีตะปูโผล่เนื่องจากการซ่อมที่ไม่ส่งหัวตะปูลงไปและไม้พื้นมีรอยแตกเป็นอันตรายกับเด็กหรือผู้ใหญ่ที่ไม่ใส่รองเท้ามากๆ
    Reviewed April 27, 2012
    9.0
    Exceptional
    Noel from Malaysia
    Couple
    Stayed 4 nights in April 2012
    Great location with wide space”
    Views from teh balcony
    the hotel is a bit old but very well maintained. we arrived very early around 5am for our stay but the amazing front desk helped arrange a room at once for us to sleep in. great greeneries and views though. one big drawback is there is no free internet and internet costs baht250/hour.
    Reviewed April 25, 2012
    8.3
    Excellent
    David from Australia
    Solo traveler
    Stayed 3 nights in February 2012
    Lovely hotel , rooms and facilities”
    Good view, friendly staff
    lovely hotel albeit at upper end of cost scale. rooms very nice, spacious and clean. staff helpful. wi-fi 250thb per hour is disappointing as many other hotels are free. courtesy bus available 24/7 around the hotel grounds (it's a big site). like most larger hotels doesn't have the "thai feel" of the smaller boutique premises, which i must say in hindsight i prefer. having said that however, if it's luxury you want, this is the place. a good metre walk into central karon which during the heat of the day can be hard work.
    Reviewed March 04, 2012
    12345
    This is a popular property. Don't miss out!

    Back to search results

    Back to room choices

    |

    Dismiss

    Hilton Phuket Arcadia Resort & Spa
    |Excellent 8.2
    ×
    Check in. Step out.
    Experiences on Agoda. Because your room is just the beginning.

    • Excellent location
    • Karon Beach