2015

Hilton San Francisco Union Square Hotel

333 O'Farrell Street, San Francisco Downtown, San Francisco (CA), United States, 94102 - View on map
Very good7.8
Based on304reviews
Hilton San Francisco Union Square Hotel
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Lobby
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8.9 Excellent location
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8.9Location

  • Hot tub

  • Room service [24-hour]

  • Bar

  • Elevator

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Nearest essentials

  • Airports
    • 18 km
    • Oakland International Airport (OAK) - Oakland (CA)
    • 19 km
    • San Francisco International Airport (SFO) - San Francisco (CA)
  • Bus and rail stations
    • 250 meters
    • Powell Street Subway Station
    • 750 meters
    • Civic Center Subway Station
  • Hospital or clinic
    • 400 meters
    • Downtown Medical
  • Pharmacy
    • 250 meters
    • Scriptsite Specialty Pharmacy
  • Convenience store
    • 300 meters
    • 7 Eleven
  • Cash withdrawal
    • 10 meters
    • ATM

More about Hilton San Francisco Union Square Hotel

An overview

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Verified traveler reviews

Agoda Reviews (304)
Booking.com Reviews (3939)

7.1

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Very good
based on 304 reviews
  • Cleanliness 8.0
  • Facilities 7.3
  • Location 8.9
  • Room comfort and quality 7.8
  • Service 7.7
  • Value for money 7.2
Very good
based on 83 reviews
  • Cleanliness 8.1
  • Facilities 6.9
  • Location 8.9
  • Room comfort and quality 8.0
  • Service 7.8
  • Value for money 7.0
Very good
based on 94 reviews
  • Cleanliness 7.9
  • Facilities 7.1
  • Location 8.8
  • Room comfort and quality 7.7
  • Service 7.5
  • Value for money 7.1
Very good
based on 40 reviews
  • Cleanliness 8.2
  • Facilities 7.5
  • Location 9.0
  • Room comfort and quality 7.6
  • Service 8.0
  • Value for money 7.1
Excellent
based on 27 reviews
  • Cleanliness 8.4
  • Facilities 7.7
  • Location 9.3
  • Room comfort and quality 8.3
  • Service 7.8
  • Value for money 7.3
Very good
based on 34 reviews
  • Cleanliness 7.9
  • Facilities 8.0
  • Location 8.8
  • Room comfort and quality 7.9
  • Service 7.6
  • Value for money 7.3
Very good
based on 26 reviews
  • Cleanliness 8.1
  • Facilities 7.4
  • Location 8.9
  • Room comfort and quality 7.8
  • Service 8.2
  • Value for money 7.5
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6.8
PATAI from Thailand
Family with young children
2 Queen Beds Junior Suite
Stayed 4 nights in March 2017
Good location but smaller room that expected”
Room is smaller than the photos shown in the website. The extra bed is too small.
Reviewed May 05, 2017
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10.0
Dennis from United States
Business traveler
Urban Contemporary 2 Beds
Stayed 5 nights in February 2017
Exceptional”
I was very impressed with how everyone was treated. The cleaning service was beyond special. Very friendly and very thorough. I would definitely stay there again without hesitation.
Reviewed May 03, 2017
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6.8
ZHAOLU from China
Couple
King Room - Non-Smoking
Stayed 2 nights in April 2017
Staff needs more training”
As HHonor member, the staff couldn't accumulate the points to my Hilton account, which all the other hotels would be able to do so even booked from a 3rd party website. Their attitude was bad and didn't want to even check if there is any possibility for the question, just behave as a machine and do the routine job
Reviewed May 01, 2017
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4.8
Ita from Indonesia
Couple
1 King Bed
Stayed 2 nights in April 2017
Not really safe”
The hotel is close with homeless people. Every single day we stayed there always had something happening. First day a thief, second day the neighbour guest was banging the chairs and very loud around midnite, third day someone has emergency on our floor. The connecting room the wall is so thin, you can hear your neighbour
Reviewed April 22, 2017
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5.6
Ichsan from Indonesia
Business traveler
Urban Contemporary 2 Beds
Stayed 3 nights in April 2017
Worst Receptionist”
The impolite Receptionist gave me the un-checked out room and get the customers shouted at me as a thief for opening their room. All the Receptionist can do, was simply replace it to another room. 👍
Reviewed April 06, 2017
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6.8
WEILI from Singapore
Couple
1 King Bed
Stayed 1 night in February 2017
Big hotel”
It is a big hotel with more than 2k rooms meaning a fair bit of walk to your wing before getting to your room. Check in was a breeze, I was really early and instead of shutting me off they offered an upgrade of room type at minimal fee thus I was able to get in my room like 9:30am. Awesome!! Now the only part that upset me a little was I have spoken with Concierge about leaving my bags with the hotel for a few days whilst traveling to Vegas.. Concierge was very helpful saying its not a problem and even suggested to take a picture of my luggage tag in case I lose it as its common. The actual day came so I pushed my one bag to 'Bell Desk' and they denied me immediately as I do not have a return reservation. I mentioned the Concierge did not say that and they reluctantly offered to store my bag for 1 DAY only.. unfortunately I'm booked for Vegas for 4 nights so I gave up and left.. It would be nice if Concierge and Bell Desk will work closely..
Reviewed March 01, 2017
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2.4
Shery from Philippines
Business traveler
1 King Bed
Stayed 4 nights in February 2017
Dirty, Can't Believe This is a Hilton”
1st Night, they put me in a room that had the contemporary look but it was so worn down and terribly dusty. Bed linens were torn and frayed, cabinet door had deep scratches, even the trash can was broken, toilet had molds, and the room was so full of dust and a moldy smell. The conference room and ballrooms had carpeting that seemed like they were never vacuumed as when people start walking on them, dust comes up in the air. The front desk told me they can transfer me the next day, no reason given. They did transfer me the next day. But I have a terrible allergic reaction to dust which made me miss the first day of conference and several sessions after. And got a really bad cough lasting for a week. Two stars for staff as I called the asst director the next day to share how poorly treated I was, she gave me free breakfast and comp'd my rooom.
Reviewed February 11, 2017
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6.4
GINA from Philippines
Solo traveler
2 Double Bed
Stayed 2 nights in January 2017
Good Hotel”
Stuffy lobby but clean room. Good location.
Reviewed February 01, 2017
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8.0
Tara from United States
Business traveler
1 King Bed
Stayed 2 nights in January 2017
Small bathroom ”
Bathroom is updated but very small.
Reviewed January 18, 2017
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7.6
Janice from United States
Couple
King Room - Non-Smoking
Stayed 5 nights in December 2016
Great location ”
Great location but the rooms were a tad bit too small. Not sure if the rooms are too close to each other but I could hear a couple moaning in the middle of the night. Not a good thing to hear while youre trying to sleep.
Reviewed January 02, 2017
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1 King Bed booked 0 hours, 40 minutes ago
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