Very good staff servuce and caring”

Room are clean and staff very helpful. We feel very happy to stay here for two nights. Very close to all majoy scene spots. The only one i feel can be improve is the sauna and swimming pool open time too short, for sat sun it closed at 8pm. All other are very good.

Convenience location, nice rooms”

This hotel has a perfect location in Sydney's CBD. Walking distance to everywhere..Room was clean, and I like the toiletiries amenities, Crab Tree and Evelyn. Just a little bit of inconvenience during check in. They didn't found my reservation until I showed them confirmation page from Agoda. The staff who checked me in was not that friendly either.

Perfect!”

Everything you need at a walking distance. In the CBD hence a lot of business people but a good experience. Very nice room with a nice view for a good price! 100% recommend !

Location!”

Location is excellent, being located at George Street, plenty of shopping and eateries, with ink walking distance to Circular Quays, The Rock, Darling Harbour and Chinatown. The room is decent in size, staffs are friendly.

First Hilton experience!”

Excellent location! Bumped into my family members and they saw my new gf grrrr... The place was quite fantastic, certainly not as old or run down like some previous review said. Absolutely no complaints about this hotel except 2 things: 1] The bathroom has 2-ply toilet paper [I'm very anal about 3-ply toilet paper! pun intended), and 2] the wifi is too hard to get into. They said its free if you sign up, but i'm still taken to a screen asking for $15.95 regardless. The 2 nights I stayed I didn't end up using it. I expected breakfast to be better, but maybe my expectations were too high. Apart from the minor negatives, everything else was great!

this is Good location 5 star hotel,Rich and delicious 5 star breakfast”

Here in the downtown area, convenient transportation, surrounded by shopping mall, opposite Queen Victoria Building ，2 minutes walk is the subway station, very convenient. There is also a great 5-star breakfast on the 3rd floor - the Glass Brasserie.

Great Location”

Best thing about staying at The Hilton is the location. Pretty much central to everything you need and close to the station. The lobby was nice and large and staff are always polite and welcoming. Only negative thing is the room decor might need to be updated a bit and the blinds were absolutely horrible because they were thin and light coloured so it got really bright when we were trying to sleep. Positives apart from the location were that the room had a smart TV, there was a TV in the shower, the bed was really comfy and the toiletries were all Crabtree & Evelyn.

Exceptional Customer Service & Stay”

Communication from staff was available for everything including restaurants. Vania in particular was fantastic! Checkin and checkout was streamlined. The room was really clean and value for money, I would have liked a harder pillow option (this was the only very minimal con)

Average”

Location was very convenient. Beds were too soft, pillows were too soft - but were able to swap for a higher profile pillow. That's probably all I can say for Hilton Sydney.

Excellent ”

Excellent location

Great location and great hotel”

right in central Sydney, this is a great hotel option. Many places to eat around the hotel, and the hotel itself has decent options. Was very good value too. Would suggest you don't come in by car to Sydney your minimum parking fee is AUD85.00 (30 minutes). This is not the hotel but just Sydney CBD in general.

Bad services and staff not delivered extra miles to wow the customer”

-upon check in didn't put in details and offer us what else we need in room such as especially travelled with 20 months toddler - the staff didn't inform during check in that mineral water is chargeable and called to MAGIC, we were told that mineral water was limited 2 bottles per day and any additional bottles will be charge. They make it right to customer and delivered water to room automatically but we asked them if charge otherwise we will not take it (as we understood from 2 bottles per day). However within a second the staff returned and confirmed complimentary. However they didn't informed us mineral water is part of mini bar. - housekeeping staff not in details to customer travel with toddler require bath towel and I have to call MAGIC to request during my stay. - housekeeping staff fails to check if any minibar consume and straight charge to my room. Overall they do not appreciate their value CUSTOMER BOOKED THRU Agoda.

Not quite sure this was a 5 star hotel.”

Excellent facilities and best experience during breakfast. Unfortunately, quite disappointed with one or two things like unfriendly welcome at the arrival. Lacking in amenities in the room such as no toothbrush, had to purchase from store outside. Wi-Fi did not work on my Samsung but it does with Iphone.

Exceptional”

The overall stay experience was nice. The only negative aspects of our stay was that there were no available space in the fridge to store our own drinks/foods. Also the in-room burger we ordered was pretty bad (especially for that price) and the chips were cold on arrival. Otherwise the room itself and the staff were great.

Great location within CBD”

Pros: Great location along george street and opposite queen victoria building. Walking distance to almost everything - restaurants, malls etc. The rocks, museum of contemporary art and circular quay is a good 10-15 mins walk. The hotel staff are all friendly. Breakfast and Dinner at Glass Restaurant, bar food/drinks at zeta bar is not bad. Cons: The room is not so spacious. Limited cable channel. No complimentary bottled water and toothbrush which generally are standard/basic in hotels. Nevertheless, might stay here again for its location and friendly staff.

Above average”

I was quite disappointed in this hotel. I felt the beds were too soft and the pillows the same. It felt like there was no quality to the linen or the bed and they were perhaps getting tired and worn. The blinds in the room were very dirt and possibly mouldy. Dirty windows were so bad I could hardly see out of them. Room service was very expensive and I was disturbed three times from people wanting to check my room - mini bar, shower then tv. Lack of plug sockets to use the facilities provided. For the cost this was a very disappointing stay. The location was good though.

Convenient place to get train and bus”

When we found the curtain broken, staff fixed up quickly. Good job!

Exceptional”

Amazing location, hospitality and facilities. My favorite place to stay in Sydney definitely

good location”

location is very good, but fridge is full with need to pay items, no room to put our own stuff, not very guest friendly

Excellent”

Room was nice, view was standard. Staff are friendly