This property is in high demand!
6 travelers have booked today.
Awarded as a top choice of Agoda travelers in 2024.
Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.

- Many guests have praised the breakfast at this property
Also, I really appreciate the breakfast.

- Many guests have praised the view at this property
- Guests have rated this property 9.0/10 on cleanliness
Super clean, even if a little bit outdated.
- Airport transfer available at additional charge. To request, check the...
Great hotel with tennis and airport limousine
240 meters to public transportation - Nishi-shinjuku Subway Station is within 240 meters
Internet access
Swimming pool
Car park
Front desk [24-hour]
Fitness center
Restaurants
Bar
Massage
6 travelers have booked today.
Based on 3,779 verified reviews
9.0
8.9
8.6
8.6
8.4
8.1
Nearest transportation options
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Nishi-shinjuku Subway Station is within 0.24 km
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Tochomae Subway Station is within 0.28 km
Location rating score
There are 125 places in walking distance!
| Value for money | 8.1 |
| Location rating | 8.4 |
| Nearest airport | Haneda Airport (HND) |
| Distance to airport | 17.9 km |
Based on 2299 reviews from verified travelers
Hilton Tokyo offers connecting rooms for customers who would like to stay connected to their friends or loved ones with accessible doors between rooms. You can find the connecting room information by hovering over See all room facilities in the room selection which may be limited to selected numbers of room only.
For your convenience when traveling around the city, Hilton Tokyo offers shuttle service right where you need it making it easy for you to get to places effortlessly.
While lounging at Hilton Tokyo, you can enjoy the swimming pool facility to get your day started the right way with a splash for a refreshing morning or evening.
While remaining at Hilton Tokyo, indulge in your evening or night out at Aurora Lounge, Zauo, Shinjuku, and three BAR to get the most out of your nightlife.
70.0% of our past visitor ratings have given an optimistic review and remarks about this property's view. You can look up on more detailed customer reviews, and comments for Hilton Tokyo down in the review section.
71.0% of our verified visitor evaluations have given a positive review and remarks about this property's swimming pool. You can look up on more detailed customer reviews, and comments for Hilton Tokyo down in the review section.
Verified solo travelers that have stayed at this property have given Hilton Tokyo an average rating of 8.4. You can look up more detailed customer reviews and responses by filtering for a specific type of verified travelers down in the review section.
Verified business travelers that have stayed at this property have given Hilton Tokyo an average rating of 8.3. You can look up more detailed customer ratings and comments by filtering for a specific type of verified travelers down in the review section.

Experience Elegance and Comfort at Hilton Tokyo
Nestled in the vibrant heart of Tokyo, the Hilton Tokyo offers a perfect blend of timeless elegance and modern luxury. Built in 1984 and thoughtfully renovated in 2019, this iconic hotel provides guests with a sophisticated atmosphere paired with state-of-the-art amenities. Whether you're visiting for business or leisure, enjoy spacious rooms, exceptional service, and a prime location just a 90-minute drive from the airport, making your arrival and departure seamless.
Designed to cater to families and travelers alike, Hilton Tokyo welcomes children aged 0 to 5 to stay free of charge, ensuring a family-friendly environment. Check-in begins at 3:00 PM, allowing you to settle in comfortably after your journey, while check-out is conveniently scheduled until 11:00 AM. With its rich history and contemporary upgrades, Hilton Tokyo promises an unforgettable stay in Japan's bustling capital.
Exclusive Entertainment Facilities at Hilton Tokyo
Discover a blend of relaxation and leisure at Hilton Tokyo, where entertainment options are designed to enhance your stay. Unwind with a visit to the stylish bar, a perfect spot to enjoy expertly crafted cocktails and unwind after a day of exploring the vibrant city. The bar offers a sophisticated ambiance, making it an ideal place for socializing or enjoying a quiet moment with your favorite drink.
For those looking to take a piece of Tokyo home, the hotel’s gift and souvenir shop provides a curated selection of unique keepsakes and local treasures. Whether you're searching for a memorable gift or a special memento of your trip, this shop offers a variety of high-quality items that capture the essence of Tokyo’s culture and charm. Together, these entertainment facilities ensure a memorable and enjoyable experience during your stay at Hilton Tokyo.
Stay Active at Hilton Tokyo's Impressive Sports Facilities
At Hilton Tokyo, staying active and maintaining your fitness routine is a breeze with our impressive range of sports facilities. Dive into our indoor pool for a refreshing swim or relax by the poolside with a tropical drink in hand. Our fitness center is equipped with state-of-the-art equipment, allowing you to engage in a variety of workouts to suit your preferences and fitness goals. Whether you prefer cardio exercises or strength training, our fitness center has everything you need to stay in shape during your stay.
For tennis enthusiasts, Hilton Tokyo offers well-maintained tennis courts where you can enjoy a friendly match or improve your skills with a professional coach. The courts are available for both leisurely games and competitive play, providing a fun and engaging experience for guests of all ages and skill levels.
Best of all, access to our free fitness center is included with your stay, ensuring that you can prioritize your health and well-being without any additional charges. If you're looking for a more personalized fitness experience, we also offer a premium fitness center with additional charges, where you can benefit from specialized equipment, personalized training programs, and expert guidance from our fitness professionals.
With Hilton Tokyo's exceptional sports facilities, you can stay active, have fun, and achieve your fitness goals while enjoying your stay in the heart of Tokyo, Japan.
Unparalleled Convenience at Hilton Tokyo
At Hilton Tokyo, guests can expect a range of convenience facilities that cater to their every need. With 24-hour room service, guests can indulge in delicious meals or snacks at any time of the day or night, ensuring a truly satisfying stay. The hotel also offers laundry service, making it easy for guests to keep their clothes fresh and clean throughout their stay.
For added convenience, Hilton Tokyo provides safety deposit boxes, allowing guests to securely store their valuables. The friendly and knowledgeable concierge team is always on hand to assist with any inquiries or recommendations, ensuring a seamless and enjoyable experience. Wi-Fi is available in public areas, enabling guests to stay connected and easily access important information.
Guests who prefer smoking can take advantage of the designated smoking area, while those seeking a touch of luxury can enjoy executive lounge access, where they can unwind in a sophisticated setting. The hotel also offers dry cleaning services and luggage storage, making it convenient for guests to travel light and explore the city without any worries.
To cater to any last-minute needs, Hilton Tokyo features a convenience store on-site, stocked with a variety of essentials. Additionally, the hotel provides daily housekeeping, ensuring that guests can always return to a clean and comfortable room after a day of exploring the vibrant city. With these exceptional convenience facilities, Hilton Tokyo truly goes above and beyond to provide a memorable and hassle-free stay for its guests.
Convenient Transport Facilities at Hilton Tokyo
At Hilton Tokyo, guests can enjoy a range of convenient transport facilities to ensure a hassle-free stay. For travelers arriving by air, the hotel offers airport transfer services, allowing guests to easily reach the hotel upon arrival. Additionally, for those who prefer to drive, Hilton Tokyo provides an onsite car park with charges applied. This ensures that guests have a secure and convenient place to park their vehicles during their stay.
To make exploring the city even more convenient, Hilton Tokyo offers a shuttle service, making it easy for guests to reach popular attractions and key transportation hubs. Whether you're heading to the bustling shopping district of Ginza or catching a train from the nearby Shinjuku Station, the hotel's shuttle service will take you there with ease. For those who prefer to use taxis, Hilton Tokyo also offers a dedicated taxi service, allowing guests to easily hail a cab and get to their desired destination in no time.
With its range of transport facilities, including airport transfer, onsite car park, shuttle service, and taxi service, Hilton Tokyo ensures that guests have all the conveniences they need to explore Tokyo with ease. Whether you're traveling by air or car, the hotel's transport options make it easy to navigate the city and make the most of your stay.
Luxurious Amenities and Modern Comforts at Hilton Tokyo
At Hilton Tokyo, guests can indulge in a truly luxurious stay with an array of top-notch room facilities. Each room is equipped with air conditioning, ensuring a comfortable temperature throughout your stay. Slip into a cozy bathrobe and unwind after a long day of exploring the vibrant city. Stay up-to-date with the latest news with a complimentary daily newspaper delivered to your room.
For entertainment options, Hilton Tokyo offers in-house movies, allowing you to enjoy a wide selection of films from the comfort of your room. Get ready for the day ahead with the convenience of a hair dryer, ensuring you look your best before heading out. Relax and unwind in front of the television, with a variety of channels to choose from.
Quench your thirst with refreshments from the mini bar, or catch up on your favorite shows with the satellite/cable TV. Keep your beverages chilled and snacks fresh with the refrigerator provided in each room. Hilton Tokyo takes pride in providing guests with an exceptional stay, offering an array of room facilities that cater to your every need.
Indulge in Culinary Delights at Hilton Tokyo
At Hilton Tokyo, dining is an experience that will leave you craving for more. With a range of dining facilities to choose from, you'll be spoiled for choice. Start your day with a sumptuous breakfast buffet offering a wide selection of both local and international dishes. Whether you prefer a hearty American breakfast or a lighter continental spread, there's something to satisfy every palate.
For a quick pick-me-up or a casual bite, head to the hotel's coffee shop, where you can enjoy a freshly brewed cup of coffee or choose from a variety of pastries and snacks. If you're in the mood for a more formal dining experience, the hotel's restaurant offers a menu filled with delectable options. From authentic Japanese cuisine to international favorites, each dish is expertly prepared using the finest ingredients.
With 24-hour room service available, you can enjoy a delicious meal in the comfort of your own room at any time of the day. The hotel's dedicated staff ensures that your room is impeccably cleaned and maintained with daily housekeeping. So whether you're seeking a quick bite, a leisurely meal, or a cozy in-room dining experience, Hilton Tokyo has it all.
Luxurious Room Options at Hilton Tokyo
Discover a range of elegantly designed rooms at Hilton Tokyo, from the spacious King City Suite Executive offering 53 square meters of comfort to the expansive King Tower Suite Executive spanning 66 square meters. For those seeking a more intimate setting, the King Deluxe, King Executive, and King Hilton rooms provide cozy yet stylish spaces, each around 30 square meters with a comfortable King Bed. Guests looking for versatility can choose from the Twin Deluxe, Twin Executive, and Twin Hilton rooms, all featuring two single beds across 30 square meters, perfect for friends or colleagues traveling together. For added space and flexibility, the King and Twin Suite Executive options, including the King Tower Suite Executive and Twin Tower Suite Executive, offer generous 66 square meters of luxurious accommodation, some with sofa beds to enhance comfort.
Discover the Vibrant Neighborhood of Shinjuku
Welcome to Shinjuku, one of Tokyo's most vibrant and bustling neighborhoods. Located in the heart of the city, Shinjuku offers an exciting blend of traditional Japanese culture and modern urban living. With its towering skyscrapers, neon-lit streets, and bustling entertainment districts, this area is a must-visit for travelers seeking an unforgettable experience in Tokyo.
Shinjuku is renowned for its shopping paradise, with an array of department stores, boutiques, and specialty shops offering everything from high-end fashion to quirky souvenirs. Don't miss the chance to explore Shinjuku's famous shopping streets, such as Takeshita Street and Omotesando, where you can find the latest trends and unique fashion pieces. After a day of shopping, indulge in the local cuisine at one of the many restaurants and izakayas (Japanese pubs) that line the streets, offering a wide variety of delicious dishes to satisfy any palate.
In addition to its vibrant shopping and dining scene, Shinjuku is also home to several iconic landmarks and attractions. Take a stroll through the stunning Shinjuku Gyoen National Garden, a tranquil oasis amidst the bustling city. Admire the panoramic views of Tokyo from the observation deck of the Tokyo Metropolitan Government Building. For those seeking an evening of entertainment, Kabukicho, Shinjuku's famous red-light district, offers a vibrant nightlife scene with its countless bars, clubs, and entertainment venues. Whether you're a shopaholic, a food lover, or a culture enthusiast, Shinjuku has something to offer for everyone.
Convenient Transportation from Airports to Hilton Tokyo
Located in the vibrant district of Shinjuku, Tokyo, Hilton Tokyo offers a luxurious and convenient stay for travelers visiting the bustling capital of Japan. Getting to the hotel from the airports near Tokyo is a breeze, thanks to the city's efficient and extensive transportation network.
If you are arriving at Narita International Airport, the most convenient option is to take the Narita Express (N'EX) train. This direct train service connects the airport to major stations in Tokyo, including Shinjuku Station, which is just a short distance away from Hilton Tokyo. The journey takes approximately 90 minutes, offering stunning views of the Japanese countryside along the way.
For those arriving at Haneda Airport, the closest airport to the city center, the Tokyo Monorail is a convenient choice. Take the monorail to Hamamatsucho Station, where you can transfer to the JR Yamanote Line. From there, it's a direct ride to Shinjuku Station, and Hilton Tokyo is within walking distance from the station exit.
No matter which airport you arrive at, Hilton Tokyo's prime location in Shinjuku makes it easily accessible, allowing you to start your Tokyo adventure without any hassle or delay.
Explore Tokyo's Vibrant Landmarks and Attractions near Hilton Tokyo
Situated in the heart of Tokyo, Hilton Tokyo offers easy access to a plethora of iconic landmarks and attractions. Just a short distance away, you'll find the enchanting Shinjuku Gyoen National Garden, a sprawling oasis of tranquility amidst the bustling city. Take a leisurely stroll through its beautifully manicured gardens, admire the vibrant cherry blossoms in spring, or simply relax and enjoy the serene atmosphere.
For breathtaking panoramic views of Tokyo's skyline, head to the observation room of the Tokyo Metropolitan Government Building. Marvel at the city's vast expanse, with its towering skyscrapers and bustling streets. The observation room is open to the public and offers an unforgettable vantage point to capture stunning photographs.
If you're looking to immerse yourself in Tokyo's vibrant nightlife, Shinjuku Golden Gai and Kabukicho are must-visit destinations. Shinjuku Golden Gai is a historic area packed with tiny bars and eateries, each with its own unique charm. Experience the lively atmosphere and mingle with locals and fellow travelers alike. Kabukicho, on the other hand, is Tokyo's renowned entertainment district, offering an array of restaurants, bars, and clubs. Explore the vibrant streets, catch a live performance, or simply indulge in the local cuisine.
For a glimpse into Japan's rich history and culture, visit the Samurai Museum and Yasukuni Shrine. The Samurai Museum offers a fascinating insight into the world of ancient samurai warriors, showcasing an impressive collection of armor, weapons, and artifacts. Yasukuni Shrine, on the other hand, is a sacred place dedicated to the spirits of Japan's war dead. Take a moment to appreciate the serene ambiance and admire the beautiful architecture.
Other nearby attractions include the Tokyo Metropolitan Government Buildings, Omoide Yokocho (Memory Lane), Kiritoshi no Saka (a charming shopping street), and the Tokyo Opera City Art Gallery. With such a diverse range of landmarks and attractions in close proximity, Hilton Tokyo is the perfect base for exploring all that Tokyo has to offer.
Convenient Public Transport Stations near Hilton Tokyo
Located in the heart of Tokyo, Hilton Tokyo offers easy access to several public transport stations, making it a convenient choice for travelers. The hotel is within walking distance to Shin Okubo Train Station, Tocho Mae Subway Station, Nishi Waseda Subway Station, Ichigaya Train Station, Shinjuku 3 Chome Subway Station, Akebonobashi Subway Station, Yotsuya Train Station, Seibu Shinjuku Train Station, Hanzomon Subway Station, and Iidabashi Train Station. With such a wide range of transport options, guests can effortlessly explore the city and its attractions.
Shin Okubo Train Station, situated just a short stroll away from the hotel, provides direct access to major areas of Tokyo, including Shinjuku and Shibuya. Tocho Mae Subway Station is another nearby option, offering easy connections to popular destinations like Tokyo Dome and Otemachi. Nishi Waseda Subway Station, Ichigaya Train Station, and Shinjuku 3 Chome Subway Station are also within reach, providing convenient links to various parts of the city.
For those looking to explore Tokyo's cultural and historical sites, Akebonobashi Subway Station, Yotsuya Train Station, and Iidabashi Train Station are excellent choices. These stations grant visitors access to attractions such as the Imperial Palace, Tokyo National Museum, and Yasukuni Shrine. Additionally, Seibu Shinjuku Train Station and Hanzomon Subway Station offer further accessibility to different areas of the city, ensuring that guests can easily navigate Tokyo's vibrant streets.
With its prime location near these public transport stations, Hilton Tokyo is the ideal base for both business and leisure travelers seeking to explore the wonders of Tokyo.
Delicious Dining Options Just Steps Away
When it comes to dining near Hilton Tokyo, guests are spoiled for choice. Just a short walk from the hotel, you'll find a variety of mouthwatering options to satisfy your cravings. Start your day with a hearty breakfast at Gyukatsu Motomura Shinjuku Minamiguchi, known for its delicious gyukatsu (deep-fried beef cutlet). For a taste of authentic Japanese gyoza, head to Gyopao Gyoza Shinjuku. If you're in the mood for tempura, don't miss Tempura Shinjuku Tsunahachi Souhonten, where you can savor perfectly crispy and light tempura dishes. For a quick and satisfying meal, Soushi Menya Musashi offers a range of delicious sushi and ramen options. Sushi lovers will be delighted by the fresh and flavorful offerings at Sushi-Zanmai Higashi Shinjuku. If you're craving hot pot, Nabezo Shinjuku Sanchome Store is the place to go. For a healthy and refreshing meal, Salad & Juice Bar Natural Art Ichiban-Cho is a must-visit. Indulge in traditional sushi at Sushidokoro Yachiyo Iidabashi or savor the flavors of Japanese cuisine at Dining Kura. Finally, don't forget to visit Watanabe for a taste of traditional Japanese dishes with a modern twist. With such a diverse range of dining options, you'll never run out of delicious choices just steps away from Hilton Tokyo.
Shop 'til you drop in Shinjuku
Hilton Tokyo is surrounded by a plethora of shopping landmarks that will satisfy even the most avid shopaholics. Just a short walk away, you'll find LUMINE Shinjuku 2, a trendy shopping complex offering a wide range of fashion brands and accessories. Nearby, Ricoh Imaging Square Shinjuku is a haven for photography enthusiasts, showcasing the latest camera equipment and accessories. Book lovers will delight in a visit to Kinokuniya Shinjuku Main Store, a massive bookstore filled with an extensive collection of books in various languages. For those looking for bargain deals, Book Off is a must-visit, offering a wide selection of second-hand books, CDs, and DVDs. KEIO MALL and Marui Young are also within reach, offering a diverse range of fashion and lifestyle stores. Art enthusiasts can explore Yamashita Shikki Ten, a traditional lacquerware shop, and Flags, a gallery showcasing contemporary art. For tech-savvy shoppers, Map Camera is a haven for camera and gadget enthusiasts, while iTerrace Ochiaiminaminagasaki offers a unique shopping experience with its selection of trendy boutique stores. With such a variety of shopping landmarks surrounding Hilton Tokyo, you'll have no shortage of retail therapy options during your stay.
Luxury at an Affordable Price: Hilton Tokyo's Room Rates
Experience the epitome of luxury without breaking the bank at Hilton Tokyo. With an average room rate of $453, this prestigious hotel offers unparalleled comfort, impeccable service, and a prime location in the heart of Tokyo. Compared to the average price of a hotel room in the city, which stands at $157, Hilton Tokyo provides exceptional value for discerning travelers seeking a truly memorable stay.
From the moment you step into your elegantly appointed room, you will be greeted by a haven of tranquility and sophistication. Each spacious guest room at Hilton Tokyo is thoughtfully designed to provide a seamless blend of modern amenities and timeless elegance. With plush bedding, state-of-the-art technology, and breathtaking views of the city skyline, you'll find yourself immersed in a world of luxury and relaxation.
While the average price of a hotel room in Tokyo may seem enticing, Hilton Tokyo goes above and beyond to justify its higher price tag. From the moment you arrive, you'll be treated to unparalleled service, ensuring that every aspect of your stay is nothing short of perfection. Whether you choose to indulge in the hotel's exquisite dining options, unwind at the spa, or take advantage of the well-equipped fitness center, Hilton Tokyo offers an array of amenities that make every penny worth it. So why settle for an average hotel when you can experience the pinnacle of luxury at Hilton Tokyo?
Excellent Service and Friendly Staff
Hilton Tokyo has received numerous positive reviews from satisfied customers, praising the hotel's excellent service and friendly staff. Guests have consistently mentioned that the staff at this hotel are always nice, friendly, and helpful. From the moment you arrive, you can expect to be greeted with warm hospitality and a genuine smile. The concierge and staff go above and beyond to ensure that guests have a comfortable and enjoyable stay. Additionally, the hotel's facilities are consistently described as being very nice and clean, creating a pleasant and inviting atmosphere for guests. Overall, the impressive service and mindful set of the staff at Hilton Tokyo make it a highly recommended hotel.
Luxury and Comfort at Hilton Tokyo
Hilton Tokyo is a luxurious hotel that has received rave reviews from its satisfied guests. With an impressive overall rating of 8.4, it is clear that this hotel is a top choice for travelers seeking a memorable stay in Tokyo, Japan.
One of the standout features of Hilton Tokyo is its excellent facilities, which have earned a rating of 8.4. From the moment guests step into the hotel, they are greeted with a sense of grandeur and sophistication. The hotel boasts a range of amenities including a fitness center, swimming pool, spa, and multiple dining options. Whether guests are looking to relax and unwind or stay active during their stay, Hilton Tokyo has something to offer everyone.
In addition to its outstanding facilities, Hilton Tokyo also excels in providing exceptional staff performance. With a rating of 8.7, the hotel's staff go above and beyond to ensure that guests have a pleasant and memorable experience. From the moment guests check-in to the moment they check-out, the staff are friendly, professional, and attentive to every detail. Whether guests need assistance with booking tours, arranging transportation, or simply seeking recommendations for local attractions, the staff at Hilton Tokyo are always ready to assist with a warm smile.
Excellent8.6
Facilities
Excellent8.4
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.
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Excellent
10 most recent verified ratings received by the property
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Located near public transit, the hotel offers easy access to the subway and shuttle service to Shinjuku Station and Keio Department Store. The staff provides excellent service, and guests appreciate the spacious and comfortable rooms with great views. The hotel also offers various dining options, including a breakfast buffet with a good selection of food. Additional benefits include access to great views from the high-rise hotel and the executive lounge.
Few guests mention outdated rooms and facilities, and limited breakfast options
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This property offers fantastic amenities and a great location, making it easy to explore the area. The cleanliness is top-notch, the staff are incredibly attentive. Housekeeping does and excellent job maintaining the room. Overall, this place delivers exceptional value for money and provides a comfortable and enjoyable experience. Highly recommended for anyone looking to stay in this area!
Dear Yap, Thank you for your generous post and we are glad that you enjoyed your stay at Hilton Tokyo. We are thrilled to hear that you enjoyed our fantastic amenities and great location. It's also great to know that you found our cleanliness to be top-notch and that our staff provided attentive service. We take pride in our housekeeping team, and we appreciate your kind words about their efforts. Thank you for recommending us, and we look forward to welcoming you back for another comfortable and enjoyable stay!
Direct limousin bus drops you off at the hotel lobby, easy access to airport, no hassle dragging luggages through the tedious long staircase. Staffs were ever helpful and very friendly always ready to help. The rooms are large considering its location in Tokyo and the toiletries are complete. Very good rest until your next day's adventure!
Dear siew, Thank you for your generous post and we are glad that you enjoyed your stay at Hilton Tokyo. We're thrilled to hear that you found our location convenient, especially with the direct limousin bus service. It's great to know that our staff made a positive impression with their helpfulness and friendliness. We're also glad you enjoyed the spacious rooms and the complete toiletries we provide. Your comfort is our priority, and we're delighted that you had a restful stay. We look forward to welcoming you back for your next adventure in Tokyo
I would like to express my sincere gratitude to the team at Hilton Tokyo for turning around what began as a disappointing experience into a truly memorable and heartwarming stay. While our initial arrival was marked by a delayed check-in and a mix-up with a surprise I had planned for my wife, the way the hotel handled the situation was nothing short of exemplary. The staff went above and beyond to acknowledge their mistake and make things right. We were visited personally in our room by the Chief of Customer Service, who offered us a heartfelt and formal apology, which we deeply appreciated. In addition, the hotel generously provided us with a selection of delicious, high-quality juices and drinks as a gesture of goodwill. But what truly impressed us was their invitation to dine at one of their top meat restaurants. The experience was nothing short of exceptional. The atmosphere, the flavors, and the attention to detail made the evening unforgettable. It was clear to us that Hilton Tokyo takes guest satisfaction very seriously, and their level of service was far beyond what we expected. Mistakes can happen anywhere, but how a hotel responds defines its true quality. Hilton Tokyo has demonstrated professionalism, generosity, and true hospitality in every sense. Thank you again for your kindness and care. We will certainly return—and this time with nothing but the highest expectations, knowing we’re in excellent hands
Dear razy, Thank you so much for taking the time to share your heartfelt feedback with us. We are truly grateful for your understanding and kind words regarding your recent stay. We sincerely apologize for the initial challenges you faced during your check-in and the mix-up with your surprise for your wife. It’s wonderful to hear that our team was able to turn your experience around and provide you with the service and attention you deserved. We are especially pleased that our Chief of Customer Service could personally address your concerns and that you enjoyed the selection of juices and drinks we provided. It’s our goal to ensure that every guest feels valued and cared for. We are thrilled that you had an exceptional dining experience at our restaurant. Your compliments about the atmosphere, flavors, and attention to detail mean a lot to us, and we will be sure to share your feedback with our culinary team. Your understanding of how we handle mistakes truly reflects the spirit o
Travelled with 2 senior and 1 5yo. Construction around hotel and felt like not easily assessible to the shopping area. However there is free shuttle and also 10min walk to station. At the basement of the hotel there is subway and convenience store. Honestly i had no time to explore so cannot quite gauge if its very convenient. Think is an office district. But the room is huge enough for my group (roller bed provided). The main king size bed was so big it can sleep 2A1C. Bed was firm enough. Toilet very clean. Towels and sheets are with zero stains. Hotel breakfast was super!!!!!!! Good variety and tasty (comparing to Hilton Osaka). Very very busy hotel. We called for extra towel at 11pm though they say they may deliver the next morning, they sent it over on the same night. If i have the money, i would stay here again and just taxi in and out (usd5bucks) to the main subway station. My 5yo got some fun pack and kids toiletries which was cute and so thoughtful (Hilton Osaka did not have this but also had a great service team). With my group i feel safe and comfortable at Hilton Tokyo. Thank you.
240 meters to public transportation
Airport transfer
Currency exchange
Air conditioning
“Exceptional”
Undoubtedly, we chose the perfect place to stay while exploring Tokyo. The staff were exceptionally friendly and welcoming, making my family and me feel right at home. The complimentary shuttle bus service to Shinjuku Station was a wonderful added convenience, and the hotel’s location as one of the stops for the airport limousine bus made traveling effortless. Beyond the brand-name price tag, I truly have nothing negative to say about Hilton Tokyo. From comfort to convenience, it exceeded our expectations and made our trip all the more enjoyable.
Dear Mohamad, Thank you for your generous post and we are glad that you enjoyed your stay at Hilton Tokyo. We are thrilled to hear that you and your family felt at home during your stay with us. Our team takes great pride in providing friendly and welcoming service, and it’s fantastic to know that it made a positive impact on your experience. We’re also glad you found our complimentary shuttle service and convenient location helpful for your travels around Tokyo. Your kind words about our comfort and convenience mean a lot to us, and we’re delighted to have exceeded your expectations. We hope to welcome you back for another enjoyable stay in the future!