Very Nice Hotel”

Location is a bit distance from nearest main station - Shinjuku Station. But they have free shuttles. Good spread of breakfast. Good gym facilities. Room is big. Nice clean hotel and very friendly staff.

good choice but can be more flexible ”

Room is huge and comfortable. breakfast spread is good. staff speaks good English and communicates well. However, the hotel needs to be more flexible in providing complimentary Wi-Fi and other benefits to Hilton honour members who booked through Agoda. it was only upon my repeated requests and explanation that they granted me the members benefits. overall a good stay.

Good facilities and service”

This hotel is quite expensive (all Tokyo hotels are!) but it was good. The location is great, very close to (10 mins) from Shinjuku main station, so its easy to access any part of the city, or to go out west. The room was comfortable and clean, though fairly basic. The hotel's facilities (including gym and a small pool) were good for a hotel and the gym was 24hr. Its a standard corporate hotel, but well done. The staff in particular were excellent - efficient and very helpful. I had a particular issue with leaving some clothes behind after check-out and this was dealt with quickly and I had my clothes returned (within Tokyo) within 24 hours of realizing my mistake. I would definitely recommend this hotel.

Reliable and secure choice, Hilton will never disappoint you”

it is definitely worth the price, the service is good, from reception desk to laundry. The staff are helpful and competent in English. Spacious room with comfortable beddings. strongly recommended. as stated in the heading. Hilton will never disappoint you.

Living up to its reputation”

We stay one night after coming back from Kawaguchiko and left the next day to fly home. We were pleased with the staff and services rendered, even refusing a tip for handling our luggages. Hotel is located conveniently right at train station but the best part it still provides free shuttle services to Shinjuku Station. Breakfast spread was good and we definitely hope to revisit.

Terrific room and view in an incredibly convenient location”

This will be my new home in Tokyo next time I return (which will be very soon!). The location is terrific, the rooms are more spacious than standard Japanese business hotels, incredibly well decorated and appointed, and WOW the view from the 32nd floor I will never forget. I will be back! Hilton is still a luxurious but affordable brand internationally and this is one of their best.

Good hotel with mindful service”

The service and the staff is very good. The room is nice and clean.

Very friendly and helpful staff”

Very impressive with the service and mindful set of the staff

Excellent”

This is my first time on Hilton Tokyo, my mother and I was glad about the convenient location, and also the breakfast was good. The only thing I was a little bit disappointed is about the Limousine bus to the Haneda airport. I made a reservation of bus early because of the big snow, but when I check-out around 10:30 the next day,the staff of front desk ask me if I will go to airport by bus ,and said all the bus was canceled. And I didn't be informed by a call, also the front desk didn't have the information of our stay. Luckily, I still have time to change my plan, and my flight was a night flight so I still catch it. I can not imagine if I check-out more lately, or what if the staff forget to ask and we come back 3 hours later for the bus and find no bus...... :( The reason about I stay here for the first time, was recommend by my friend who is always choose Hilton worldwide. It was not a good ending of my stay, and it surely will decreased the chance for choose Hilton Tokyo again.

Good expereince”

Overall is good, staffs are very helpful. The room is abit small but I think it is consider big for Tokyo standard. The hotel provides free shuttle bus to Shinjuku station west exist. The station is very big, hence u may need to walk to the line station that u wish to travel.

Clean and focussing on service”

The free shuttle brings you to and fro Shinjuku Sation. There are two metro stations reachable by underpass linked to all other stations in Tokyo. The room was very clean and spacious. Unlimited free of beer and fresh food in the lounge. Generous afternoon tea and evening cocktail. The staff were very friendly and helpful. We really felt like at home. It deserves 8.8 rate.

Buffet Breakfast”

It was good, just kinda disappointed with the breakfast buffet. No changes to the buffet menu for my 4 days stay. Even though their food are good but it will be better if they can change their menu alternate day and have a wider spread of food.

Love”

I absolutely loved this hotel. Although I had booked a double bed, I was allocated two singles. This was unacceptable because of a medical condition so I was upgraded to a suite. I stayed over Christmas on my own and it was great to be so near the subway and the hotel made a big deal of Christmas with trees and little gifts on Christmas day. I had room service on a number of occasions which I thoroughly enjoyed. The hotel was incredibly busy but as I was not in a rush, and am an early bird for breakfast, I enjoyed the atmosphere.

HAPPY STAY ”

We was enjoy stay with our honey moon the room very big , comfortable , clean full room amenity and good shuttle service to the city . we will stay here again if we go to Tokyo , I am truly recommend Hilton Tokyo

Great stay”

The room is great, the staff is great, everything is great, better than the usual Hilton. The location is not very friendly in terms of walking, but the subway is right below the hotel and also free shuttle provided (even though very often too full).

My Fav hotel”

I usually stay at hilton when I come to Shinjuku. Recommended for all traveller who can afford because it was quite nice for me. The only one thing I am concerned about its the gym was too small. Thats it. Food was great.

Good 5 star hotel ”

Easy access to and from airport by the airport shuttle bus, metro is walking distance as well. Have a few shops and convenience store downstairs. Breakfast buffet has a very wide spread. Good service. Nice room view and clean.

Comfortable and friendly”

Perfect. Very polite and friendly staff, eager to help with anything we needed. The most comfortable bed and pillow of our whole Japan holiday. Nice sized room for a japan hotel. Great view on floor 20. Good location next to subway.

Nice for you to relax”

The bar downstairs is my favorite. I hung out with a cool local Japanese guy, who spoke English and was really nice to speak with. We drink lots of booze and laughed, which was perfect after a long flight. The room was fine, washrooms are a bit tight, but if you can get a good deal off of one of the big websites or even the Hilton site I would say go for it

Clean, comfortable”

The room is a little bit small, but it was very clean, and the comfort of the bed is perfect, its located in the business district so theres nothing you can see around the area, you also have to take a shuttle bus to shibuya station for food, but its just 3 minutes away if its ok with you, overall we had a great stay