Haven’t stayed in a long time”

We decided to try the airport Hilton rather than our usual go-to airport hotel. We had flown back to Toronto from the west and were staying in TO for two nights before heading home on Sunday. The hotel has been redone from top to bottom and done very nicely. We rented a king-bed room which was roomy for the two of us. However, I think that it is always the staff that ‘makes it or breaks it’ : this was definitely a ‘makes it’ experience. No forced friendliness and everyone just did their job well. We wanted to spend Saturday downtown and took the airport shuttle then the UP train. Wow! Easy peasy and no traffic or parking hassles: 5 min to the airport and 25 to downtown! Last but not least. There is a new menu featuring a couple of East Indian dishes, which were recommended. I would go to this hotel when I am passing by the airport just for the food.

Great location, busy hotel..”

The hotel is conveniently located and appears to be a popular spot for travellers who want accomodation close to the airport. The airport shuttle runs 24/7, is frequent and take only a few minutes to arrive at the terminal. We arrived in the evening and it took 10 minutes to check-in because of the line-up. Staff were all nice, friendly & helpful. Room was clean, modern, comfortable with a coffee machine. My biggest complaint was that wifi was only available if you signed up for an account with the hotel and there were packages for specific Internet use. It was disappointing to not have easy free access to wifi like in other hotels..I also placed a wakeup call by programming the phone however the wakeup call came 10-15 minutes after the programmed time.

Very nice hotel”

Very good stay. I was stranded after a flight cancellation and this hotel provided a great option. Literally only minutes from the airport. the rooms are clean, modern and spacious. Staff was great as well. They gave me complimentary WiFi (usually at a cost). Overall, i enjoyed my stay very much and would recommend this hotel

Clean & Convenient”

Was very happy with the hotel. The staff were very helpful and professional. The rooms were spotless and comfortable. Facilities were numerous and in good condition...enjoyed the swimming pool with my son. Definitely recommend it to travelers that have early departure due to its close proximity and 24/7 airport shuttle bus.

Great overnight stay”

Stayed overnight to catch and early flight the next day. Rooms are a great size (we were in a junior suite) and we were placed on a high floor with a view of the runway as requested. Very clean, great shower pressure, comfortable bed. Good service that was welcoming and friendly. Will definitely return.

Nice hotel but beware of conventions”

This is the 2nd time I had to deal with a hotel full of children from some sort of dance team competition. They ran the halls and elevators at all hours, leaving food on floors and blasting music in hallways. I had to complain to staff and they moved me to another floor that did not have any attendees of this group. I did have to deal with the traffic going from elevator to front door daily with this group being in the meeting rooms and hallways not budging for any others. Not the hotel's fault they booked this group, but they should have posted staff in the lobby halls to keep areas clear for other passing guests. Note to self: always check what type of groups/conventions are going on. The hotel did do a great job of moving me to a much better floor, anyway, but they should not have put me on a floor with the group in the first place.

Clean & Convenient”

Hotel Staff were very professional & friendly. Hotel was extremely clean with good facilities and was close to the Airport. Would stay here again no problems.

Excellent”

The hotel is nice and clean close to airport and Gas station so can fill up the gas right before return the rental car.

Exceptional”

the room (junior suite) was better than I was expected, the staff was very attentive and helpful

Meh”

Be prepared to pay $25 for overnight parking if you have a vehicle. Standard free internet requires an email registration and is basically only good for checking email. Pay more for “Premium” Internet. Other than that, a standard hotel with a nice looking pool. Probably good for short business stays. Not recommended for leisure or budget business trips.

Deception...”

The front desk person at reception told me "Would you like free WIFI? If you just sign up for Hilton Honors with me, then I can give you the WIFI password". I said "Okay" though I don't like giving people my information. Then when I got to the room, I discovered that the WIFI was free no matter what (there as no pay wall). She had a pile of Hilton Honors enrolment forms from other guests signing up, and so she'd done this with everyone. I didn't like this well rehearsed deception to get me to sign up and to be honest I'll withdraw from the Hilton Honors program just on principle. Beyond that, you could hear everything happening in the room next door, and my neighbours had a social gathering in their room until 3:30 AM. They were not particularly loud (though not trying to be quiet either), but I could hear everything going on. I did not complain either to them or the front desk, so I'm not complaining that the party happened. I am complaining that the sound barrier was bad.

Next to the airport with free shuttle bus”

The hotel locates just a couple of minutes from the airport with free shuttle bus. But if you missed one bus, it may take you more than 30mins for the next one.

Renovation of Lobby”

I was not made aware of the renovation of the lobby and restaurant until after I had made the reservation and paid for my room. I had arranged to have a business meeting and there were no areas in which this could have taken place. In the end, we had to go to the restaurant and I would have preferred not to have to sit in a make shift restaurant in the ballroom to have a meal and meeting. The staff were very accommodating in giving me an early check in and a late check-out.

Standard four star hotel next to the airport”

The hotel is comparable to Marriott / Sheraton nearby, the only downside is the shuttle service which is very lacking and the rooms are a bit too dark to my liking. You DO have to pay for parking at this property even though you are staying there.

Service minded staff but basic hotel”

This is a classic airport hotel meaning ok standard but to high price for the standard. Staff where nice and serviceminded but rooms feel outdated and more like an american motel. Close to the airport and good shuttle service.

PERFECT....!!”

Transit hotel, with all facilities you need, close to terminal YYZ, pools, sports, sauna, really enjoy my stay for just 1 night..........

The room is very cozy and quite reasonable ”

it was very comfortable stay , the room and facilities are good .nice gym and swimming pool. I found 2 things negative, 1.the breakfast is 25 CAD ,I found expensive for the quality. 2.some stuffs are not so professional,the service attitude is not so kind. Overall I enjoyed the stay very much so probably coming back again.

Comfortable bed ”

Fine except I got up to use the bathroom and fell over the daybed set up as a booby trap on the way .I had planned to get into bed and catch up on e-mails but was informed that this would be an extra charge which was a bit of a surprise . I travel a lot and find free e-mail is normal.

Bus and WiFi”

Shuttle bus did not come pick us up at their airport. Waited for an hour until we decided to take a cab which was $20. We have to pay for WiFi! I didn't think that a place without free WiFi is a thing anymore. $10 for a night of WiFi is awful for its speed and reliability. About 6 buffering in a 5 minute YouTube video.

Excellent”

Very clean, friendly staff, comfortable bed. Would recommend this hotel.