Anniversary in whistler”

Overall we were very happy and comfortable staying at the Hilton Whistler Resort & Spa. However there are a few very important customer services that needed to be upgraded/improved. I called reception 3-4 days prior to our visit and requested a bottle of champagne as ell as other offers such as flowers, chocolates, etc. They said they would send me an email with the options and prices. The email did not contain the prices or offers of their spa (which is why we went a to a completely different spa and called them ourselves). I filled out the form they sent me, I requested a bottle of champagne, orange juice, and truffles. The day we were to leave for Whistler I received an email telling me they were not able to open the file that I sent them (this file was sent to me I filled it out and sent it back so I don't know why they were unable to open it). So i had to go to the liqour store and grocery store myself to purchase these items. I would also like to add that I did call the concierge to ask for these items but they said they would just send me another form.... I was not willing to this again. They need to improve their website to have the prices of their spa and have an easier way to request items to already be in the room before arrival. Being a four star hotel they need to have better customer service.

Nice Almost Slope side hotel”

This hotel is very convenient to get to from Vancouver airport or from many places downtown. Vancouver offers bus and shuttle services where you can get dropped at this hotel. So finding this place is easy, even if you drive yourself since both Whistler and Hilton are clearly marked. The hotel feels a bit a old (low ceiling) and color decor. But it is well maintained and generally very clean, so being an older hotel is not an issue for the practical customer. At the main lobby there is a fire place to help warm up customers waiting to register. Very nice and cozy. The staff are friendly and seem to have the answers to your questions at their finger tips, regarding the hotel, village, slopes or buses. The rooms are also nice. Small kitchen, nice size cupboards, bathroom, living room area and fire place. If I had to complain about something, it would be the view. It does not have much of a view since many sides are blocked. This hotel is also near the main whistler gondola and ticket counter, so it is also very convenient.

100% Satisfaction - highly recommend ”

Everything was wonderful - room was perfect, in room fire place was Devine, self contained kitchen made life very easy with our 19 month old baby, staff wonderful very helpful & accomodating - location couldn’t be better, very sad to be leaving Hilton Whistler, felt like home.. we had a dream Christmas come true at Hilton Whistler, we will 100% be returning - ThAnkyou

Honeymoon”

I booked this for my daughter for her wedding night as she lived in Whistler and I wanted something special for her. The girl on the front desk (a fellow Aussie from Cairns) was sooooo helpful. She organised an upgrade because it was a special night and also arranged for chocolate-dipped strawberries to be in the room for their arrival. The room was very spacious, had a wonderful view and the king-sized bed was extremely comfortable.

Nice hotel in Whistler”

(1) Nice, large, clean room (2) Self laundry facility needs maintenance (3) Close to Whistler village and gondola

Great Hotel, with fantastic service”

I booked the Spa room as a weekend getaway for my girlfriends birthday surprise. The girl at the concierge took care of the extra's (chocolate-dipped strawberries, etc) and they were placed in the room before our arrival... The hotel is right in the village, so the location is convenient wihtout having to walk too far in the cold. The jacuzzi tub was a treat, although the motor could be a little quieter. Staff was the most courteous and professional of any hotel I have stayed in so far.

Lack of Business Ethics Permeates this company”

Requesting a Resort & Spa fee after already prepaying through Agoda was unexpected and when I questioned the charge the young lady at the counter said she would cancel it and Email me a receipt.This didn't happen and my visa was not credited accordingly. Also I appreciate its Whistler but $36 a day for parking seemed excessive. Lots of great hotels in Whistler to choose from next time.

Underwhelming ”

For $230 per night USD with resort and spa in the title I was expecting just a little luxury but this Hilton didn't hit the mark. Underwhelming hotel overall, dated room and the bar and fold options were a disappointment. Wasn't thrilled staying there sadly.

Too much $”

It was overpriced but last minute bookings in whistler are not usually a good idea

Disappointing first anniversary ”

We booked a trip to whistler for our first anniversary, the only thing that redeemed this stay was the city itself. We were put in the “3rd floor” where our view included being lined up with street shops like a fishbowl. We could not even see the mountain from our room. The room looked nothing like the pictures, it was older. Our experience was not good and we will not be staying at a Hilton resort anytime soon because of this. Take my advice and stay somewhere worth the money. This was not worth the money. If I could have cancelled and drove 6 hours home, I would have. Could have stayed in any resort in whistler for the same experience. Overall highly disappointing.

Good hotel”

Nice hotel, large clean rooms with helpful staff. Only issue was that parking was a little pricey at $30 for over night parking

Exceptional”

Heating in the bedroom was very noisy. Had to turn it off at night. There was not enough lighting in the room. Otherwise room was great with magnificent views of the mountain. Loved the proximity to lifts.

Good location... spotty hotel”

Great location but this hotel needs upgrading. Poorly stocked room, depressing restaurant... there's potential here but this is no "Hilton"

Very good”

Their prices were outrageous, The breakfast delivered to the room very expensive and unappetising in summing up I will never go there again, thanks.

Less than satisfying stay ”

Room was not ready on arrival (we did arrive 50 minutes before check in time)-opted to have a drink in the lobby bar and bar was overtaken by visiting Estonia group who performed song after song leaving my friend and I unable to have any sort of discussion- clearly it was no longer a public bar but a room for the group to host their own event. Staff did nothing to accomodate the rest of the patrons (after commenting on it we did recieve a bottle of wine with comment "sorry for the bar". Housecleaning attemped to clean our room at 8:30am Saturday morning (?!)-we were not ready -but we did leave the room at @10:30am and when we returned at 4pm it was still not serviced and when we requested for it to be cleaned guest services were vague as to whether they would be able to do it (it eventaully was done). Room we were given was for physically disabled- not sure if all rooms set up the same but bathroom counter space was tiny. Room did not come with standard hotel robes (we had to request them to use hot tub); room unequipped with standard iphone docking station; fireplace more to look at as it a real working fireplace with a note that wood has to be ordered if one wants to use it. In the end a lot of money for a hotel that has seen better days.

Family”

The location was excellent, staff friendly and the services excellent

Acceptable”

I PAID THE FULL AMOUNT AND AT THE END OF MY STAY TJE HOTEL CHARGED ME EXTRA 25 plus taxes DAILY, ALMOST 100 dlls THEY SAID THE “RESORT” CHARGES EXTRA WHY??? I DONT UNDETSTAND THEY EVEN PRINTED IT OUT AND TOLD ME TO TALK TO AGODA, SO PLEASE TELL ME WHAT HAPPENED

Old Hotel & Front office are not Helpful”

Good location but old hotel. Our aircon is not working & maintance came over during our rest time and said to us its not working at all. Have to transfer to different room 2 times! 1st room they gave us king bed, my booking is 2 beds. So have to transfer to an “upgrade room” but its a king and a sofa bed, we really don’t like it but have no choice! They offer free breakfast thou... when i spoke to those not so helpful front office staff. And raise to them my dissappointment! I want to give feeback to the manager but i tried to talk to him, he just said ok and walk away! Uggggh! To add parking is sooooon expensive like 32 cad even of you are a guest! Will not coming back again!

Exceptional”

Location. Service.

Good choice”

Perfect