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Exterior view, Hilton Whistler Resort & Spa in Whistler (BC)
Junior Suite with King Bed, Hilton Whistler Resort & Spa in Whistler (BC)
Exterior view, Hilton Whistler Resort & Spa in Whistler (BC)
Lobby, Hilton Whistler Resort & Spa in Whistler (BC)
Lobby, Hilton Whistler Resort & Spa in Whistler (BC)
Interior view, Hilton Whistler Resort & Spa in Whistler (BC)
Interior view, Hilton Whistler Resort & Spa in Whistler (BC)

Removed from saved list

8.3

Excellent

148 reviews

148 reviews

See map
See map

9.3

Exceptional

Location rating score

Exceptional location
Exceptional for walking
Parking
Available
Walkable places
Fathom Stone Art Gallery
70 m
Whistler Grocery Store
120 m
Savage Beagle
120 m
Evolution Whistler
130 m
Moe Joe’s
130 m
Closest landmarks
Longhorn Saloon & Grill
130 m
The Core Whistler
200 m
Conference Center Surface
240 m
Shoppers Drug Mart
270 m
Whistler-Blackcomb
310 m

Hilton Whistler Resort & Spa

4050 Whistler Way, Whistler, Whistler (BC), Canada, VON 1B4 - See map

Make your best journey to Whistler (BC) with the promised standard of Hilton CleanStay, and enjoy free Wi-Fi in all rooms. Conveniently situated in the Whistler part of Whistler (BC), this property puts you close to attractions and interesting dining options. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

Highlights

Check-in [24-hour]

Airport transfer

Free Wi-Fi in all rooms!

Currency exchange

Hot tub

Hilton CleanStay

Clean and Ready for you

Facilities

Airport transfer

Bicycle rental

Valet parking

Pets allowed

Golf course [on-site]

Fitness center

Shuttle service

Free Wi-Fi in all rooms!

Your dates are popular among travelersUsers are booking a place in Whistler (BC) every 53 minutes on Agoda.com
Value for money7.6
Location rating9.3
Nearest airportWhistler/Green Lake Water Aerodrome (YWS)
Distance to airport3.4 km

Rooms available at Hilton Whistler Resort & Spa

Excellent
Room comfort & quality

8.3

The Mountain Suite-2 Bedroom Penthouse-2 King Bds
...
  • Room size: 152 m²/1636 ft²
  • Mountain view
  • 2 king beds
Enter dates to see prices
The Hilton Room-King Bed With Balcony
...
  • Room size: 36 m²/388 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
1 Bedroom Suite with 2 Queen Beds
...
  • Room size: 102 m²/1098 ft²
  • Outdoor view
  • 2 queen beds
Enter dates to see prices
Premier Studio W/Kitchen - 1 King Size Bed
...
  • Room size: 54 m²/581 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
King Studio with Balcony
...
  • Room size: 36 m²/388 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Queen Studio with Kitchenette
...
  • Room size: 38 m²/409 ft²
  • Balcony/terrace
  • 1 queen bed
Enter dates to see prices
The Alpine 2 Bedroom Suite-With Steam Room
...
  • Room size: 110 m²/1184 ft²
  • Outdoor view
  • 1 queen bed and 1 king bed ...
Enter dates to see prices
King Studio with Kitchenette
...
  • Room size: 36 m²/388 ft²
  • Balcony/terrace
  • 1 king bed
Enter dates to see prices
1 Bedroom Suite with 1 King Bed
...
  • Room size: 102 m²/1098 ft²
  • Balcony/terrace
  • 1 king bed
Enter dates to see prices
The Blackcomb 1 Bedroom Suite-1 King Bed
...
  • Room size: 41 m²/441 ft²
  • Balcony/terrace
  • 1 king bed
Enter dates to see prices

Frequently asked questions

Does Hilton Whistler Resort & Spa provide airport transfer?

Hilton Whistler Resort & Spa provides airport transfer service upon request with an additional charge of 75 CAD in local currency. To request, check the box on the booking form just before the payment page.

Does Hilton Whistler Resort & Spa offer dry cleaning services?

Yes! Hilton Whistler Resort & Spa offers dry cleaning service that is accessible all throughout your stay, ensuring that you're always looking confident in your favorite outfit. Please contact the property for more information.

Does Hilton Whistler Resort & Spa offer an option for contactless check-in and check-out?

At Hilton Whistler Resort & Spa, visitors can take part in contactless check-in and check-out option offered by this property for your comfort and safety.

Are there ATM on-site at Hilton Whistler Resort & Spa?

Yes! The benefits of staying at Hilton Whistler Resort & Spa include an on-site ATM, providing visitors with easy access point for cash withdrawal and remaining worry-free throughout your trip.

What bars are nearby Hilton Whistler Resort & Spa?

While staying at Hilton Whistler Resort & Spa, enjoy your evening or night out at Longhorn Saloon & Grill to make the most out of your nightlife.

What public parks are in close proximty of Hilton Whistler Resort & Spa?

While residing at Hilton Whistler Resort & Spa, take joy in your morning or evening walk at nearby park which include Lakeside Park, Myrtle Philip Recreation Ground, and Balsam Park.

What are the property's policies for children's bedding at Hilton Whistler Resort & Spa?

Hilton Whistler Resort & Spa's policy pertaining to children's bedding considers guests age 18 years and older as adults, and therefore requires an extra bed which will incur an additional charge. You can find additional information about specific child policy and age range for this property, by checking the "Property policies" section located in the property page for more details.

When was Hilton Whistler Resort & Spa built?

Hilton Whistler Resort & Spa was built in 1982.

How many floors does Hilton Whistler Resort & Spa have?

Hilton Whistler Resort & Spa has a total of 8 floors.

What is the average rating that past Families with older children have given to Hilton Whistler Resort & Spa?

Verified families with older children that have stayed at this property have given Hilton Whistler Resort & Spa an average rating of 8.2. You can look up more specific customer assessments and comments by filtering for a specific type of verified travelers down in the review section.

What is the closest train, metro, or bus station to Hilton Whistler Resort & Spa?

The nearest train, metro, or bus station is Whistler, 3426.2 m away from Hilton Whistler Resort & Spa.

What people love about Hilton Whistler Resort & Spa

  • 8.4

    Excellent
    Cleanliness

    "Very clean."

    Basil

    |

    June 5, 2023

  • 10

    Exceptional
    Staff 

    "Awesome location excellent staff."

    HEMANT

    |

    September 13, 2022

  • 8.8

    Excellent
    Staff 

    "Very courteous & helpful front desk staff Abigail & another 2 ladies whom I didn't get their names."

    Basil

    |

    June 4, 2023

Overall rating:

8.3

Excellent
148 reviews
Cleanliness
8.6
Facilities
8.1
Location
9.3
Read all reviews >
More about Hilton Whistler Resort & Spa

More about Hilton Whistler Resort & Spa

Luxurious Amenities at Hilton Whistler Resort & Spa

Experience the ultimate in comfort and relaxation at Hilton Whistler Resort & Spa. With a 4.0 star rating, this hotel offers a range of facilities including a bar, restaurant, room service, concierge, massage, hot tub, fitness center, sauna, spa, outdoor pool, games room, and fireplace. Stay connected with free Wi-Fi in all rooms and public areas, or take advantage of the laundry service, dry cleaning, car hire, luggage storage, and taxi service. Enjoy a delicious breakfast buffet or continental breakfast before hitting the slopes, and take advantage of the hotel's shuttle service to get there. For your convenience, the hotel also offers airport transfer, valet parking, express check-in/check-out, and a shared lounge/TV area. Additionally, a car park is available onsite with charges applied. With daily housekeeping, grocery deliveries, and a 24-hour fitness center, Hilton Whistler Resort & Spa has everything you need for a memorable stay in Whistler, Canada.

Room Types at Hilton Whistler Resort & Spa

Hilton Whistler Resort & Spa offers a variety of room types to suit every traveler's need. Guests can choose from 1 Bedroom Suite with 1 King Bed, 1 Bedroom Suite with 2 Queen Beds, 2 Double Beds, Hilton Room - 2 Doubles, Hilton Room with 1 King Bed, Hilton Room with 2 Queen Beds, King Studio with Balcony, King Studio with Kitchenette, Mobility Accessible W/Bathtub-1 King Size Bed, Premier Studio W/Kitchen - 1 King Size Bed, QUEEN STUDIO W/KITCHENETTE, Queen Studio with Kitchenette, Signature Spa Room-1 King Bed With Whirlpool, The Alpine 2 Bedroom Suite-With Steam Room, The Blackcomb 1 Bedroom Suite-1 King Bed, The Harmony 1 Bedroom Suite-1 King Bed, The Hilton Room-2 Double Beds, The Hilton Room-King Bed With Balcony, and The Mountain Suite-2 Bedroom Penthouse-2 King Bds.

Magnificent Views, Excellent Location, and Friendly Staff

Hilton Whistler Resort & Spa has received numerous positive customer reviews, highlighting the hotel's great location, excellent services, and friendly staff. Guests have raved about the magnificent views of the mountain from their rooms, and the comfortable beds that provide a good night's sleep. The hotel's outdoor pool has also been a hit with guests, offering a great way to relax after a day of skiing. Additionally, the hotel's proximity to the lifts has been praised, making it easy for guests to hit the slopes. Overall, Hilton Whistler Resort & Spa has received high marks from satisfied guests who have enjoyed their stay at this exceptional hotel.

Experience Unmatched Comfort and Convenience at Hilton Whistler Resort & Spa

Hilton Whistler Resort & Spa is a top-rated hotel that offers guests an unmatched level of comfort and convenience. With a remarkable overall rating of 8.1, it's no surprise that guests rave about the hotel's exceptional staff performance and cleanliness. The hotel's facilities, including a luxurious spa and fitness center, receive an impressive 8.2 rating, while the location is rated an outstanding 9.3. Guests can enjoy comfortable accommodations with an 8.3 rating for comfort. Although the food and dining options receive a 7.0 rating, the hotel's prime location means there are plenty of dining options nearby. Overall, Hilton Whistler Resort & Spa is a top choice for travelers seeking a luxurious and convenient stay in Whistler, BC.

Show less

Amenities and facilities

Excellent
Facilities

8.1

Most talked about facilities

Housekeeping

3 mentions

Breakfast

1 mention

Languages spoken
  • English
  • Chinese [Mandarin]
  • Czech
  • French
  • Japanese
  • Portuguese
  • Romanian
  • Spanish
Outdoor
  • Bicycles
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Billiards
  • Fitness center
  • Game room
  • Garden
  • Golf course [on-site]
  • Hiking
  • Hot tub
  • Massage
  • Outdoor recreational features
  • Sauna
  • Skiing
  • Spa
  • Spa/sauna
  • Swimming pool [outdoor]
  • Tennis court
  • Yoga room
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hotel room service app
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
Dining, drinking, and snacking
  • Bar
  • BBQ facilities
  • Breakfast [buffet]
  • Breakfast [continental]
  • Grocery delivery
  • Happy hour
  • Restaurants
  • Room service
  • Vending machine
Services and conveniences
  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Fireplace
  • Food delivery
  • Heating in public area
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace
  • Xerox/fax in business center
For the kids
  • Family room
Land sports
  • Golf course (within 3 km)
Access
  • Allergy-free rooms
  • Check-in/out [express]
  • Check-in [24-hour]
  • Dog-friendly
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pet-friendly [charges apply]
  • Pets allowed
  • Security [24-hour]
  • Service animals are welcome
Getting around
  • Airport transfer
  • Bicycle parking
  • Car park [charges apply]
  • Car park [on-site]
  • Car power charging station
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking
Sports equipment rental
  • Bicycle rental
  • Ski equipment rentals

Food and dining

Breakfast options
  • Buffet
Restaurants on site
Cinnamon Bear Grille
  • Cuisine: Local
  • Menu: Buffet, A-la-carte
Cinnamon Bear Bar
  • Cuisine: American
  • Menu: Buffet

Location

4050 Whistler Way, Whistler, Whistler (BC), Canada, VON 1B4
Exceptional
Location

9.3

Airports
  • Whistler/Green Lake Water Aerodrome (YWS)
    3.4 km
  • Squamish Airport (YSE)
    39.6 km
Public transportation
  • Whistler
    3.4 km
Hospital or clinic
  • Shoppers Drug Mart
    270 m
Convenience store
  • Mac's
    760 m
Cash withdrawal
  • ATM on-site
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-17 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 18 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Please note there will be a resort fee of CAD 28.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from16:00
  • Check-out until11:00
Getting around
  • Airport transfer fee75 CAD
Extras
  • Breakfast charge (unless included in room price)20 CAD
  • Daily Internet/Wi-Fi fee0 CAD
The property
  • Non-smoking rooms/floorsno
  • Number of floors8
  • Year property opened1982
  • Most recent renovation2006
Parking
  • Daily parking fee37.00 CAD

Reviews of Hilton Whistler Resort & Spa from real guests

Provided by verified guests of Agoda
8.3
Cleanliness8.6
Facilities8.1
Location9.3
Room comfort and quality8.3
Service8.4
Value for money7.6
High score for Whistler (BC)
Rating
9+ Exceptional (18)
8-9 Excellent (8)
7-8 Very Good (9)
6-7 Good (4)
<6 Below Expectation (12)
Time of the year
Mar - May (11)
Jun - Aug (20)
Sep - Nov (7)
Dec - Feb (13)

Show reviews that mention 

Showing 51 verified guest comments
123
10.0
Exceptional
Philip from Philippines
Family with young children
The Hilton Room-2 Double Beds
Stayed 1 night in April 2022

Wonderful well situated hotel”

We checked in as a family. The staff are 5*, food at Cinnamon and bar is good. We had a warm pool night swimming and warm tub too.

Reviewed April 22, 2022

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8.0
Excellent
Cameron from Canada
Couple
Stayed 2 nights in August 2015

Anniversary in whistler”

Location, Large room, Quiet.

Overall we were very happy and comfortable staying at the Hilton Whistler Resort & Spa. However there are a few very important customer services that needed to be upgraded/improved. I called reception 3-4 days prior to our visit and requested a bottle of champagne as ell as other offers such as flowers, chocolates, etc. They said they would send me an email with the options and prices. The email did not contain the prices or offers of their spa (which is why we went a to a completely different spa and called them ourselves). I filled out the form they sent me, I requested a bottle of champagne, orange juice, and truffles. The day we were to leave for Whistler I received an email telling me they were not able to open the file that I sent them (this file was sent to me I filled it out and sent it back so I don't know why they were unable to open it). So i had to go to the liqour store and grocery store myself to purchase these items. I would also like to add that I did call the concierge to ask for these items but they said they would just send me another form.... I was not willing to this again. They need to improve their website to have the prices of their spa and have an easier way to request items to already be in the room before arrival. Being a four star hotel they need to have better customer service.

Reviewed August 28, 2015

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9.6
Exceptional
Keng from Malaysia
Business traveler
Stayed 6 nights in March 2016

Nice Almost Slope side hotel”

This hotel is very convenient to get to from Vancouver airport or from many places downtown. Vancouver offers bus and shuttle services where you can get dropped at this hotel. So finding this place is easy, even if you drive yourself since both Whistler and Hilton are clearly marked. The hotel feels a bit a old (low ceiling) and color decor. But it is well maintained and generally very clean, so being an older hotel is not an issue for the practical customer. At the main lobby there is a fire place to help warm up customers waiting to register. Very nice and cozy. The staff are friendly and seem to have the answers to your questions at their finger tips, regarding the hotel, village, slopes or buses. The rooms are also nice. Small kitchen, nice size cupboards, bathroom, living room area and fire place. If I had to complain about something, it would be the view. It does not have much of a view since many sides are blocked. This hotel is also near the main whistler gondola and ticket counter, so it is also very convenient.

Reviewed April 15, 2016

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10.0
Exceptional
Jodie from Australia
Family with young children
Premier Studio W/Kitchen - 1 King Size Bed
Stayed 9 nights in December 2018

100% Satisfaction - highly recommend ”

Everything was wonderful - room was perfect, in room fire place was Devine, self contained kitchen made life very easy with our 19 month old baby, staff wonderful very helpful & accomodating - location couldn’t be better, very sad to be leaving Hilton Whistler, felt like home.. we had a dream Christmas come true at Hilton Whistler, we will 100% be returning - ThAnkyou

Reviewed December 30, 2018

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10.0
Exceptional
Kim from United Kingdom
Couple
Stayed 1 night in July 2010

Honeymoon”

Right in Whistler Village, very accommodating front desk staff
None

I booked this for my daughter for her wedding night as she lived in Whistler and I wanted something special for her. The girl on the front desk (a fellow Aussie from Cairns) was sooooo helpful. She organised an upgrade because it was a special night and also arranged for chocolate-dipped strawberries to be in the room for their arrival. The room was very spacious, had a wonderful view and the king-sized bed was extremely comfortable.

Reviewed August 24, 2010

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9.2
Exceptional
Hung from Taiwan
Couple
King Studio with Balcony
Stayed 2 nights in September 2019

Nice hotel in Whistler”

(1) Nice, large, clean room (2) Self laundry facility needs maintenance (3) Close to Whistler village and gondola

Reviewed September 12, 2019

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10.0
Exceptional
Krzysztof from Canada
Couple
Stayed 1 night in October 2010

Great Hotel, with fantastic service”

Jacuzzi tub, Wood burning fireplace

I booked the Spa room as a weekend getaway for my girlfriends birthday surprise. The girl at the concierge took care of the extra's (chocolate-dipped strawberries, etc) and they were placed in the room before our arrival... The hotel is right in the village, so the location is convenient wihtout having to walk too far in the cold. The jacuzzi tub was a treat, although the motor could be a little quieter. Staff was the most courteous and professional of any hotel I have stayed in so far.

Reviewed November 02, 2010

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6.0
Peter from Canada
Couple
Mobility Accessible W/Bathtub-1 King Size Bed
Stayed 2 nights in December 2019

Lack of Business Ethics Permeates this company”

Requesting a Resort & Spa fee after already prepaying through Agoda was unexpected and when I questioned the charge the young lady at the counter said she would cancel it and Email me a receipt.This didn't happen and my visa was not credited accordingly. Also I appreciate its Whistler but $36 a day for parking seemed excessive. Lots of great hotels in Whistler to choose from next time.

Reviewed December 28, 2019

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5.7
aaron from United States
Solo traveler
Stayed 2 nights in April 2015

Underwhelming ”

Great location. Good Amenities. Clean.

For $230 per night USD with resort and spa in the title I was expecting just a little luxury but this Hilton didn't hit the mark. Underwhelming hotel overall, dated room and the bar and fold options were a disappointment. Wasn't thrilled staying there sadly.

Reviewed April 06, 2015

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6.3
Good
Tara from Canada
Couple
Stayed 1 night in August 2015

Too much $”

Bed & room layout

It was overpriced but last minute bookings in whistler are not usually a good idea

Reviewed August 24, 2015

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3.2
Cody from United States
Couple
King Studio with Balcony
Stayed 4 nights in July 2019

Disappointing first anniversary ”

We booked a trip to whistler for our first anniversary, the only thing that redeemed this stay was the city itself. We were put in the “3rd floor” where our view included being lined up with street shops like a fishbowl. We could not even see the mountain from our room. The room looked nothing like the pictures, it was older. Our experience was not good and we will not be staying at a Hilton resort anytime soon because of this. Take my advice and stay somewhere worth the money. This was not worth the money. If I could have cancelled and drove 6 hours home, I would have. Could have stayed in any resort in whistler for the same experience. Overall highly disappointing.

Reviewed August 09, 2019

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9.0
Exceptional
Warren from Canada
Couple
Stayed 1 night in July 2015

Good hotel”

Clean rooms, location and helpful staff

Nice hotel, large clean rooms with helpful staff. Only issue was that parking was a little pricey at $30 for over night parking

Reviewed July 28, 2015

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10.0
Exceptional
Vince
Couple
Mobility Accessible W/Bathtub-1 King Size Bed
Stayed 5 nights in February 2019

Exceptional”

Heating in the bedroom was very noisy. Had to turn it off at night. There was not enough lighting in the room. Otherwise room was great with magnificent views of the mountain. Loved the proximity to lifts.

Reviewed February 16, 2019

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6.4
Good
Doug from Canada
Family with young children
Premier Studio W/Kitchen - 1 King Size Bed
Stayed 3 nights in March 2021

Good location... spotty hotel”

Great location but this hotel needs upgrading. Poorly stocked room, depressing restaurant... there's potential here but this is no "Hilton"

Reviewed March 22, 2021

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8.0
Excellent
ingrid from Australia
Couple
2 Double Beds
Stayed 4 nights in August 2019

Very good”

Their prices were outrageous, The breakfast delivered to the room very expensive and unappetising in summing up I will never go there again, thanks.

Reviewed August 24, 2019

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6.0
Jennifer from Canada
Solo traveler
Stayed 2 nights in August 2015

Less than satisfying stay ”

Location; kitchen with fridge ; location

Room was not ready on arrival (we did arrive 50 minutes before check in time)-opted to have a drink in the lobby bar and bar was overtaken by visiting Estonia group who performed song after song leaving my friend and I unable to have any sort of discussion- clearly it was no longer a public bar but a room for the group to host their own event. Staff did nothing to accomodate the rest of the patrons (after commenting on it we did recieve a bottle of wine with comment "sorry for the bar". Housecleaning attemped to clean our room at 8:30am Saturday morning (?!)-we were not ready -but we did leave the room at @10:30am and when we returned at 4pm it was still not serviced and when we requested for it to be cleaned guest services were vague as to whether they would be able to do it (it eventaully was done). Room we were given was for physically disabled- not sure if all rooms set up the same but bathroom counter space was tiny. Room did not come with standard hotel robes (we had to request them to use hot tub); room unequipped with standard iphone docking station; fireplace more to look at as it a real working fireplace with a note that wood has to be ordered if one wants to use it. In the end a lot of money for a hotel that has seen better days.

Reviewed August 10, 2015

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8.8
Excellent
Suyati from Australia
Family with teens
2 Double Beds
Stayed 2 nights in July 2018

Family”

The location was excellent, staff friendly and the services excellent

Reviewed July 23, 2018

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3.6
IRMA from Mexico
Business traveler
Queen Studio with Kitchenette
Stayed 3 nights in April 2019

Acceptable”

I PAID THE FULL AMOUNT AND AT THE END OF MY STAY TJE HOTEL CHARGED ME EXTRA 25 plus taxes DAILY, ALMOST 100 dlls THEY SAID THE “RESORT” CHARGES EXTRA WHY??? I DONT UNDETSTAND THEY EVEN PRINTED IT OUT AND TOLD ME TO TALK TO AGODA, SO PLEASE TELL ME WHAT HAPPENED

Reviewed April 28, 2019

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3.6
Clarissa from Philippines
Family with young children
The Hilton Room-2 Double Beds
Stayed 1 night in July 2018

Old Hotel & Front office are not Helpful”

Good location but old hotel. Our aircon is not working & maintance came over during our rest time and said to us its not working at all. Have to transfer to different room 2 times! 1st room they gave us king bed, my booking is 2 beds. So have to transfer to an “upgrade room” but its a king and a sofa bed, we really don’t like it but have no choice! They offer free breakfast thou... when i spoke to those not so helpful front office staff. And raise to them my dissappointment! I want to give feeback to the manager but i tried to talk to him, he just said ok and walk away! Uggggh! To add parking is sooooon expensive like 32 cad even of you are a guest! Will not coming back again!

Reviewed July 26, 2018

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9.2
Exceptional
Kerry from United States
Couple
Premier Studio W/Kitchen - 1 King Size Bed
Stayed 3 nights in March 2018

Exceptional”

Location. Service.

Reviewed March 08, 2018

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123
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