Hilton Xi'an
Hilton Xi'an
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10.0
Exceptional

"Excellent Service"

yutat

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April 2, 2016

King Hilton Deluxe - View Hilton Xi'an
King Hilton Deluxe - View
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Lobby Hilton Xi'an
Lobby
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Interior view Hilton Xi'an
Interior view
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Interior view Hilton Xi'an
Interior view
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Excellent
Location
8.6
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What guests are saying:
Good location, easy access to shopping centre. near to many attraction places
Andrew from Singapore
Couple
Excellent world class service. The staff was extremely helpful. English is spoken throughout the hotel (a very rare event in China).
Jaime from United States
Couple
The Hilton Xi'an is everything that you could want to return to after a day of sightseeing. Rooms are comfortable and well-appointed.
Kanghao from Singapore
Couple
Feel good and safe, room is clean and new, comfortable bed, disappointing is no free WIFI in room, WIFI is CHARGEABLE!
Mun from Malaysia
Solo traveler
Overall, we had a pleasant stay and this is a well-run international hotel in a centrally located place. I would recommend this hotel and would return again.
Minh-Ha from United States
Family with young children
The room is very nice and very comfortable with good location near by a seafood restaurants ..I bring stay here again if I come to xian..
thanaporn from Thailand
Couple

Hilton Xi'an

Excellent location
- Inside city center
- What's nearby?
Excellent
From 146 reviewsSee what guests said
8.5
/
10
Excellent cleanliness
8.9
Recommended by 91% of guests
Value for money8.3
Distance to city center2km
Location rating8.6
Nearest airportXianyang International Airport (XIY)
Distance to airport27.3 km
  • 680 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Hot tub

Room choices
8.7
Excellent
Room comfort & quality
This property is in high demand!Booked 33 times since yesterday
King Hilton Executive
King Hilton Executive
...
  • Room size: 43 m²/463 ft²
  • City view
  • 1 king bed
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King Hilton Guestroom
King Hilton Guestroom
...
  • Room size: 43 m²/463 ft²
  • City view
  • 1 king bed
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Twin Hilton Executive
Twin Hilton Executive
...
  • Room size: 43 m²/463 ft²
  • City view
  • 2 single beds
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King Accessible Room
King Accessible Room
...
  • Room size: 43 m²/463 ft²
  • City view
  • 1 king bed
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2 Bedroom Presidential Suite
2 Bedroom Presidential Suite
...
  • Room size: 248 m²/2669 ft²
  • City view
  • 2 single beds
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Twin Hilton Deluxe
Twin Hilton Deluxe
...
  • Room size: 43 m²/463 ft²
  • City view
  • 2 single beds
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King Deluxe Suite
King Deluxe Suite
...
  • Room size: 84 m²/904 ft²
  • City view
  • 1 king bed
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King Hilton Deluxe
King Hilton Deluxe
...
  • Room size: 43 m²/463 ft²
  • City view
  • 1 king bed
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Ambassador Suite
Ambassador Suite
...
  • Room size: 248 m²/2669 ft²
  • City view
  • 2 single beds
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Twin Hilton Guestroom
Twin Hilton Guestroom
...
  • Room size: 43 m²/463 ft²
  • City view
  • 2 single beds
Enter dates to see prices
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More about Hilton Xi'an

More about Hilton Xi'an

An overview

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Nearest essentials

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What they offer

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What's nearby

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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (146)Booking.com Reviews (331)
8.5
/
10
Cleanliness8.9
Facilities8.5
Location8.6
Room comfort and quality8.7
Service8.6
Value for money8.3
Provided by verified guests of Agoda
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All guests (146)
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Showing 96 verified guest comments
12345
8.4
Excellent
Susan from Hong Kong
Couple
King Hilton Guestroom
Stayed 5 nights in October 2018
Convenient! Comfortable! ”
We are experience the warm & supportive in Cafe & restaurant in Hilton! We are highly appreciated of Alex Fu high performance to recommend & arrangement transportation with special care and beyond the service! Always special care with my 88 years old dad need! Always do better than the necessary! Always with smile & warm greeting! Always concern our need with heart!
Reviewed November 06, 2018
10.0
Exceptional
fiona from Malaysia
Solo traveler
Twin Hilton Guestroom
Stayed 2 nights in October 2018
Quiet, clean and central”
The buffet breakfast at this hotel was not what I had hoped for. There was little in the way of a fresh fruit selection. The food was not really all that warm such as the eggs, little pancakes or waffles and the toast had to be put through the toaster 3 times before it was toast. The fist morning there were chefs there at their stations so you could ask for freshly cooked items the second morning they weren't there and the food was cold. If you dont care about breakfast, the rest of my stay there was good.
Reviewed October 14, 2018
7.2
Very good
Siu from Hong Kong
Couple
Twin Hilton Guestroom
Stayed 3 nights in June 2018
Not the best location”
Xian is a rather old city in my mind but I do expect more when I spent that money for hotel. Hilton Xian has good and bad. The good side is that it's located very close to the local restaurants and famous "YungXinFong", the bad side is that it's located in a rather old area. I do not feel like staying in these areas during a vacation and I do expect more when I spent that money for a hotel. Everything is nice except the location, but for some people it might be a good pick to enjoy the local vibe.
Reviewed June 26, 2018
8.8
Excellent
Chia from China
Couple
Twin Hilton Deluxe
Stayed 2 nights in September 2018
Nice Hotel Right in the Heart of Xian”
The hotel is a bit dated but still quite nice. Staff are excellent, especially the Concierge. Extremely helpful with directions and advices. Breakfast selection and quality was also very good.
Reviewed September 25, 2018
8.0
Excellent
Colin from United Kingdom
Solo traveler
Twin Hilton Guestroom
Stayed 2 nights in December 2015
A nice stay ”
Special promotion upgrade, hotel decor, location.
They offered us a promotional upgrade to the executive lounge for about 100 RMB extra (between two) on top of the breakfasts we were going to get anyway. This gave 2 hours of free flow alcohol including help yourself to spirits and a unlimited selection of 'finger food' buffet. It was awsome.
Reviewed December 21, 2015
8.3
Excellent
Guido from Germany
Couple
King Hilton Guestroom
Stayed 2 nights in December 2013
Excellent Hotel - Good Value for Money”
Excellent Location and high standard
The stay at the Hilton Xian was excellent in all aspects, we got an upgrade for just a little extra payment, the Hotel looks pretty new, rooms are large and luxury, food is great. The only negative is the bar, where the staff is slow, rude and of course cannot mix any standard drink (Cocktail), but that is most Hotels in China..
Reviewed January 02, 2014
9.3
Exceptional
Lisa from New Zealand
Couple
King Hilton Guestroom
Stayed 1 night in August 2012
Great Hotel, Great Service”
Service
Great hotel. first time we had stayed at a 5 star hotel and it lived up to our expectations. We were greeted by bellhops as soon as we stepped foot onto their premesis and they took our bags and while we were waiting to check in, were given two ice cold bottles of water. Brilliant! Rooms were large and very comfortable. Gym, bar and restaurant were all great. Be warned however, that as this hotel is quite new and you will struggle to find anyone that speaks english, its best to be prepared and have a map as to where abouts the hotel is. We walked around for 3 hours trying to get directions for it. no taxi drivers would take us there from the centre of the city (may be too close). Once we finally found the hilton though, our terrible start to the day was quickly forgotten.
Reviewed October 02, 2012
8.7
Excellent
Hiroyuki from Japan
Couple
King Hilton Guestroom
Stayed 2 nights in December 2011
Hilton could be the best pick in town center ”
Great locations, new and comfortable rooms with thoughtful details
November is not a good month to visit Xian but Hilton hotel makes the trip a lovely one. Location is central and taxi is relatively easy to catch. There are a big shopping mall around the neighourhood and plenty of restaurants too. Room at this new hotel though not big but it is very comfortable and cosy. The bed is so comfortable. The bathroom is clean and modern, amenitities that they use is Peter Thomas Roth and they provide bubble bath salt as well. Very thoughtful. Don't miss their swimming pool if you have time.
Reviewed January 19, 2012
10.0
Exceptional
WAI from Australia
Couple
King Hilton Guestroom
Stayed 2 nights in March 2018
The service and facilities are excellent!”
The services and facilities are excellent! The staffs were very friendly and the guy works at the swimming pool called Kim was very helpful! The concierge explained details and clear instruction and gave us a few options how to spend the remaining time in Xian doing the sightseeing. I will definitely use Hilton again when I go back to xian next time.
Reviewed March 10, 2018
10.0
Exceptional
Jennie from Singapore
Couple
Twin Hilton Guestroom
Stayed 4 nights in November 2018
Excellent Experience”
Great location. Rooms are comfy and spacious. Excellent service, particulary the cafe and the concierge, always smiling, attentive and pre-emtive of guest's needs, made a difference to my Xían stay!
Reviewed November 07, 2018
8.0
Excellent
Sophia from Malaysia
Business traveler
Twin Hilton Guestroom
Stayed 3 nights in October 2017
Good”
First time staying. Great location and nice rooms but a little bit middle of the road. Restaurants not too great.
Reviewed April 03, 2018
9.6
Exceptional
Ismail from United Kingdom
Couple
Twin Hilton Guestroom
Stayed 2 nights in April 2016
Xian ”
Great hotel, upgraded to executive rooms which were great as was the breakfast. Hotel is a bit of distance to the main attractions (a 20 / 30 min walk) but taxis are cheap and the walk itself is very nice. Staff at the hotel are always very helpful and room service is incredible!
Reviewed May 04, 2016
10.0
Exceptional
Gwion from United Kingdom
Business traveler
King Hilton Guestroom
Stayed 2 nights in March 2015
Nice hotel, well located for tourist sites”
Location, Comfort, Room Standard
Good stay in a nice hotel, conveniently located for walking the city walls, the bell tower and the big goose pagoda. We dined in the Chinese restaurant which was a good standard. There are also a lot of snacks available at a food market just outside. The rooms were comfortable, clean and a good size.
Reviewed May 02, 2015
8.3
Excellent
Alan from United Kingdom
Couple
Twin Hilton Guestroom
Stayed 4 nights in April 2015
Great value for money hotel”
Standard of the hotel is very high. The location and the staff
After quite a drive from the airport when you arrive at the the hotel the reception area is instantly appealing and immaculate. We had dinner in the Chinese restaurant which was first class and the standard of the rooms was very good. As we were only staying for a few nights we only booked a guest room which was to the front of the hotel. The room was very good but there is a lot of traffic noise from the Chinese drivers who like to use their car horns ' quite a lot'. This did not put us off but I think that some people would find it annoying. We also paid for breakfast which was just OK.
Reviewed May 02, 2015
9.3
Exceptional
timothy from United States
Solo traveler
King Hilton Guestroom
Stayed 3 nights in July 2014
Wonderful and Comfortable Hotel”
The rooms are very exquisite and clean. The bathroom I love the layout as it has both a separate shower and bath. Staff were very helpful.
I loved this hotel as it was in a good location and the room was wonderful. I slept so well as the bed was very comfortable and the rooms are so quiet. The bathroom was so nice if I was to remodel my bathroom I would copy their design as they utilize the space very well and it is so nice. There is a glass panel that separates the bedroom from the bathroom and if you want privacy you push a button and the shade goes down. The rain shower was awesome as I took several showers because I liked it so much. The room was very modern and had all the amenities I needed so I was very happy. The staff were very accommodating as they helped me book a private car and driver so I could go to the Terracotta Warrior exhibit. Ivy was very helpful and speaks good English. I really felt that most of the staff were very helpful and accommodating. The room safe is excellent as I felt my stuff was secure. The only concern I had was I came back to my hotel room and my door was unlocked. Nothing was stolen, but still concerning. The issue was the room did not always lock after the maid was in the room. For whatever reason when she swiped her card to open the room the door did not lock afterwards. In the morning I showed the maid this and she made sure to swipe her card again to lock the room so no more problems after that so you just need to double check your door. Make sure before you leave the room that you plan out your destinations and either know what buses you are taking or have the addresses in Chinese. Cabs are plentiful but they are picky about where they take you so be prepared. I was not prepared and walked a lot. Overall, Xian was nice and I would stay at the Hilton Xian again as it is an excellent hotel. Make sure to check out the food vendors across the street as they open about 10 pm and the street is transformed into one big outdoor late night restaurant.
Reviewed August 01, 2014
9.0
Exceptional
Kanghao from Singapore
Couple
King Hilton Guestroom
Stayed 1 night in February 2014
Luxurious retreat in Xi'an city”
Comfortable, spacious and well appointed
The Xi'an Hilton is definitely one of the more luxurious hotels to be found in the city, and it is a treat to step into one of their well-appointed rooms at the end of a long day of exploring. The tours desk is extremely helpful and went out of their way to help us organize our trip to Mt Hua, which is a must-do. Staff are friendly and approachable, and most speak good English.
Reviewed March 04, 2014
9.3
Exceptional
Peta from Australia
Couple
King Deluxe Suite
Stayed 3 nights in April 2013
Pay extra for an executive suite!”
Executive suite services, beautiful lobby, attentive staff
Extremely well appointed room on the Executive Floor, (eg. HDMI & USB connections to the Lounge Room TV from study desk). The additional services available with an Executive Suite were well worth the extra outlay in cost (eg. "Happy Hour" and breakfast served in the Executive Lounge, express checkin-in/out via dedicated staff in the Executive Lounge). The concierge service wasn't as slick as I would have expected from this standard of hotel, however a little patient waiting goes a long way in China. They don't like to say no, so sometimes yes means no and 1 minute means 10 ! Management were swift and thorough when responding to a complaint (damage to my tablet computer), however language differences made the interaction difficult and protracted, and ultimately it was not resolved from my perspective (oh well, that's what travel insurance is for!). Located within and in close proximity to the old town wall (East Gate). Overall a very pleasant stay, an oasis from the hubbub & pollution outside.
Reviewed May 01, 2013
9.7
Exceptional
kenneth from United States
Group
Twin Hilton Guestroom
Stayed 2 nights in December 2012
The best service provides unforgettable experience”
hotel staff who were personable, polite and responsive
The facilities at Hilton Xi'an is as good as any 5 star hotel. It is comfortable, clean and has great food. The location was convenient, close to the metro and walking distance from several popular tourist sites. The best feature of the hotel is the staff - the reception desk staff, the concierge, the staff at Cafe Xi'an where we had our breakfast, the staff of the executive lounge, the people who staff "magic" (the number you call when you need any kind of help - were all superb. Everyone was not only friendly and completely courteous, they were genuinely friendly and went out of the way to provide service that is exceptional. I had a 13month old with me and the staff at Cafe Xi'an would do everything to be helpful - get me my food and any thing I needed including being genuinely friendly to me and my daughter. When she caught a cold, a staff at the executive lounge made us special pear tea for her cough and served me and my friend as well. When my daughter did not get better and I decided to take her to the hospital the staff at Magic and reception gave me all the information i needed on how to get to the hospital, arranged a cap and a hotel staff to accompany me. I would have been totally lost in the hospital even though I spoke some mandarin. At the end of the trip, when we returned, several staff came up to us to inquire if my daughter was all right and offered to send up a bowl of oatmeal and the staff who accompanied us for several hours refused the tip I offered. By the end of our week stay, we felt like we were leaving a family of friends behind who knew us and cared about us. It is the exceptional staff and service that makes this hotel stand out beyond any other 5 star hotels we have stayed in. We went on to Guangzhou to a bigger more posh hotel with lots of staff, but the quality of service was just not the same.
Reviewed December 24, 2012
8.0
Excellent
SAM from Macau
Business traveler
King Hilton Deluxe
Stayed 2 nights in November 2012
Luxury in the central city” ”
VERY GOOD
Great room, view was of tenements across the street, hotel is cubed with a central court yard. Food was good in the main dining room, with a lot of local specialites so haved a lot of hassle of having to do street food.
Reviewed November 29, 2012
9.7
Exceptional
Karen from United Kingdom
Couple
King Hilton Executive
Stayed 2 nights in June 2012
Fantastic Hotel”
Brand new Hotel, luxurious throughout, Executive Lounge
This is one of the best Hilton hotels we have stayed in, staff very helpful, we booked an Executive Room and was well worth the extra. The rooms were gorgeous, hotel throughout was very clean. Would recommend this hotel.
Reviewed November 07, 2012
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  • Excellent location
  • Forest of Stone Steles Museum
  • Wulukou Metro Station is within 0.68 km