"Great location near to transport and several sightseeing loc..."
November 20, 2018
520 meters to public transportation
Free Wi-Fi in all rooms!
|Value for money||8.7|
|Nearest airport||Haneda Airport (HND)|
|Distance to airport||19.1 km|
Hiromas Hostel Ueno
Renovated in , HIROMAS HOSTEL in Ueno guarantees guests a pleasant stay whether in Tokyo for business or pleasure. Only away, this 1.5-star property can be easily accessed from the airport. With its convenient location, the property offers easy access to the city's must-see destinations.
HIROMAS HOSTEL in Ueno offers many facilities to enrich your stay in Tokyo. This property offers numerous on-site facilities to satisfy even the most discerning guest.
The ambiance of HIROMAS HOSTEL in Ueno is reflected in every guestroom. smoking policy – non-smoking available are just some of the facilities that can be found throughout the property. The property's host of recreational offerings ensures you have plenty to do during your stay. Discover an engaging blend of professional service and a wide array of features at HIROMAS HOSTEL in Ueno.
"I love the facility staff is very nice location is good."
December 1, 2018
Children and extra beds
Minimum age of guests is: 18 year(s).
Extra beds are dependent on the room you choose. Please ask the property for more details.
Nice and cheap accommodation in Ueno”
The location of the hostel is great, it's close to the Ueno station. We traveled in the winter season but it was very warm in the hostel, the "capsule bed" was actually a little hot at night but it was ok. I had a bed in the female dormitory, there were 2 showers and plenty of toilets and washing sinks which was more than enough. The other guests were nice and quiet. The staff was very friendly and helpful. The common room and the kitchen were really nice and clean.
Thank you for choosing our hostel and sharing your opinion. We are glad that you could spend a comfortable time at our hostel. However we are very sorry about the temperature in the room. We will be more careful.
Good capsule hostel”
This one is a good hostel close to Ueno Station. Some reviews said that there might be bed bugs, but I didn't see them. Also, this hostel might be hot sometimes (when you see it in person you know why). However, when I visited it the window was open whole night and temperature was ok. Other guest were nice and they didn't make noise at night. This was surprising. Staff were amazing and very helpful. So, I recommend this, if you need to stay somewhere one night.
Thank you for staying at our hostel and posting your review. We will be very sensitive to control the temperature in the room since we had several reviews about it.
Very clean and quite hostel Friendly staff and helpful Location is not too far also walking a little is healthy. The bed is classic futon so it can feel maybe har for some uneducated idiot who doesn't know shit but in the end its comfortable. Spacious capsule. Everything important on premises or nearby. Totally recommended
Thank you for choosing our hostel. We are happy to hear good comment from you. If you have chance to come back, we welcome anytime. Thank you, Hiromas Hostel Ueno
Value for money”
✅ Cheap place with adequate facilities ✅ Free towel for rent (changed daily) ✅ Very clean toilets ✅ Bathrooms with free hair dryers for use ✅ Clothes rack in the room with clothes hangers for coats ✅ Staff were helpful and offered to help us carry our luggage to the room on the 2nd floor ✅ Luggage storage for just ¥100 for the whole day (until 11pm) ❌ Locker was a little hard to close (had to push the neighboring locker door up before closing mine), and a little loud when closing. Can consider putting thin gel pads on the doors to soften the slamming ❌ The mattress and pillow was a little hard for me (while my friend found them fine), which caused my shoulders and back to be slightly sore ❌ Another traveler used my cloth slippers (yucks). Perhaps staff can offer slippers during check in, or put out more waterproof slippers (don’t have to be washed so often. I only saw one in the room) for free usage. Since it’s a capsule-like dorm room, I guess it really depends on other travelers being considerate to make the stay more comfortable
Thank you for choosing our hostel and such a kind comment. We are happy that you could spend comfortable time here. Thank you. We are waiting to come back. HIROMAS HOSTEL UENO
Excellent place to stay”
Great location near to transport and several sightseeing locations. The staff were very friendly and the facilities were clean. The rooms have very good air conditioning however the blankets are very thick and keep you too warm. If you prefer to sleep in the cool I recommend bringing a thin travel blanket.
Thank you for using our hostel this time. I would like to encourage you to provide a better environment.We look forward to you again use.
Cheap but not very clean”
I stayed just one night in mixed dorm as female. I don’t know what it looks like in female only room, but for mixed dorm, honestly I could not get relaxed well because of smell and sound. Common space looked clean but room itself wasn’t that good. But price was cheap and staff was friendly too so this place might be good if you don’t mind smell and sound of others. Adding to that, toilets for female were not separated from male toilets so I had to pass male toilet to get there. So I went downstairs to go bethroom for most time. That’s something to be considered if you care about it.
Cheap but terrible nights”
Frontdesk service is efficient and the common area at the first floor is very cosy. The staff is very helpful and I appreciate them so much. However, when i enter the dormitory, it smelled bad. Window was closed and the air ventilation is zero. It was stuffy and smelly. Also, it was dusty everywhere (stair, locker, bedding, and floor). It is hard to breath. They didnt provide indoor slippers, which means u have to wear your shoes once u leave your bed. For the two nights stay, there are someone who snored badly (not hostel’s fault). I didnt sleep well for the two days TT TERRIBLE EXPERIENCE.
Thank you for choosing our place and your messages. We are very sorry that you had terrible nights here at our hostel. It is totally our fault that the room was not ventilated and not clean. We apologize about it. As for the indoor slippers, they are sold at the front desk. However, it seems that probably you are not informed about the amenities. Very sorry for the inconvenience. We will try to offer better services. Thank you.
A Excellent Hostel”
stay here for 5 nights, lived in 4F, 10 beds share 2 shower rooms. A little far from Ueno station (10-15 minutes, for me it's pretty "little"), and you should lift luggage upstairs by yourself. If those issues don't bother you, then it's your best hostel choice in Ueno, especially when you want to save money, or plan to frequently visit the museums in Ueno Park. Walk in five minutes you will get to Tokyo National Museum. In a hostel which is run by Japanese , the clearance will not disappoint you. People worked here are very nice, always smiling and willing to help. Lobby in 1F is quite comfortable.
Thank you for choosing our hostel. We look forward to seeing you here again! Hiromas Hostel in Ueno
Thumbs up :)”
Recep is very accommodating, able to speak and understand english language Very considerate ( you can leave your things at the hotel if you check in earlier from ur schedule time, vice versa) Place is clean and cute Provided w/towel everyday
Hi, Thank you for staying our hostel and gave us a complement! We look forward to seeing you again in our hostel!
The bed has a small locker to keep important things and they also have the big locker for my case, the hair dryer, shampoo...ect. The bed cover seems to be not clean,especially when i have stayed here for near a week. But anw it’s not a big problem. Highly recommending for ones who want to find a hostel that worth for what you had pay. I would stay here again if i travel to tokyo.
Hi, Mr./Ms. Suong. Thank you for staying our hostel and gave us your feedback about staying. We look forward to seeing you again!
Very clean, friendly staff”
The capsules are good for privacy and the staff is cleaning everyday, the location is really good too, only a 7 minute Walk to Ueno station and 7eleven is close too!
Thank you for staying at our hostel. We are happy that you had a comfortable stay here in Ueno!
Value for money!”
Thank you so much for making my 9 days stay in tokyo a very memorable one! More power to you Hiromas Hostel in Ueno! Hoping to be back soon!
Hello Reginald, thank you for your message. We are so glad that you enjoyed your stay here and hope you will be back soon enough! Hiromas Hostel in Ueno
Bad Location and too many people in one room”
I stayed in female dorm for 5 nights, share with more than 20 people, 2 showers , 4 toilets, 5 sinks. Smell so bed since day 2. Storage place is not completely sealed, you can reach you arm in to it even the door is lock, another locker is in you capsule, the lock is four digits, kind of noisy. The bed had hard mattress, i don't like. Though the curtain you will be effect by the room light. So I am not recommend it. BTW, 100 yen for keeping you luggage after check out.
Thank you for giving your comment. I'm really sorry that you stayed uncomfortably. Wish you could enjoy Japan. Thank you. Hiromas Hostel Ueno
Review from a solo traveler”
I traveled alone so I can’t give any opinion for group travelers. But, if you’re a solo travel with a jam packed schedule, just looking for a place to crash, this is your place. If you’re a solo traveler looking to experience a wholistic hostel experience, I wish you good luck. The location is average, 7 min walk to Ueno station and 10 min to the heart of Ueno, yes I timed my walks. There’s a Lawson round the corner making it convenient for on-the-go breakfasts or a 2am supper.
Thank you for your message. We are glad to hear from you. We wish you had enjoyed the stay. Thank you. Hiromas Hostel Ueno
I think your hostel bed has the bed bug because there are red blisters on the waist ,legs,arms and back,very itching. I stay here 4 nights. You should check and destroy it immediately,very seriously.
良かったところ:タオルが毎日あたらしい。ロビーがキレイ。 気になったところ:女性専用フロアにもかかわらず、時間関係なく男性スタッフが入ってくる。朝10時以降の掃除の時間なら理解できるが、夕方や夜8時頃などノックもなしに入って用事をしている。もし、着替えていたらどうするんですか？とても不快でした。 ベッドが固く(ベンチのような、マットレスではなく敷布団でもない)熟睡できませんでした。施設設備に関しては仕方ないかもしれませんが、接客、サービス等とてもきになりました。
この度は当ホステルをご利用頂きましてありがとうございました。 ホコリ等が気になったということで、今後一層清掃に力を入れていきたいと思います。 貴重なご意見をお寄せくださり、ありがとうございます。 スリッパは有料にて販売しているのですが、分かりにくかったかと思いますので、 しっかりと発信していきたいと思います。 また機会があればよろしくお願いします。 ヒロマスホステル上野
はじめての日本のバッパーでしたが、海外のものと比べて本当にきれいでした。 タオル、ドライヤー、コテまでありました。 シャワールームのにおいが気になりましたが、備え付けのファブリーズで消えました。
この度は当ホステルをご利用いただきありがとうございます。そして、貴重なご意見ありがとうございます。今後もお客様にご満足いただけるよう努めてまいります。またのご利用をお待ちしております！ Hiromas Hostel in Ueno
駅から近く、オープンしたて、コスパもまずまず良かったため、予約しました。 しかし、今まで泊まった宿泊施設で一番最悪な施設です。二度と泊まりたくないです。 事前に荷物だけ預けるためにチェックイン前の時間に行きましたが、施設内にいるスタッフを探すために初めて行く施設でまだチェックインもしてない施設内を2階3階と探さなくてはいけない、荷物を預けたは良いが２３時以降の戻りになることを伝えていたにも関わらず、施設に帰った時にはスタッフは誰もいない、フロントには緊急時にスタッフと連絡の取れる連絡先等もなく、荷物を受け取ることができず朝を迎えました。(ここ以外の系列店では、通常２３時以降の帰りとなる場合荷物は部屋に置いてくれているそうです) 熟睡することも出来ず疲れが残った状態でチェックアウトすることになりました。
Yumiko 様 この度はHiromas Hostel in Uenoにご予約頂きまして誠にありがとうございます。 Yumiko様には、数々のご迷惑をお掛けし心から申し訳なく、深くお詫び申し上げます。 単純な伝達ミスから生じたものとはいえ、確実な作業を心がけていれば起き得なかったことと存じ、 スタッフ一同深く反省しております。今回の件を厳粛に受け止め、お客様に安心してご宿泊いただけるホステルを目指して参ります。 改善策として、清掃中にスタッフがフロントを離れる際は呼び出しベルを設置、また夜間の緊急時用連絡先を追加、設置致しました。 Yumiko様にご指摘頂いた事、弊社一同もう一度肝に銘じ、再発防止に努めてまいります。 Hiromas Hostel in Ueno