Exceptional”

We were really impressed by the Ann Retreat Resort & Spa. The facilities were clean, the room was spacious, the staff were friendly, the free breakfast was very good and each day they changed the selection. Eggs are cooked to order and are free as well. There are two pools, one for the kids and one for adults. The adult pool is nice and big and 1.1 - 1.9 metres deep, which was great as hotel pools are often too small and shallow. Location is great, just a 5-10 minute walk to all the attractions of the Old Town. As it is just on the edge of the old town, it's a little quieter and more peaceful. No hesitation recommending the Ann Retreat Resort & Spa. It's a classy hotel for a very good price.

OUTSTANDING EXPERIENCE”

I went to Hoi An this time with my girl friend and had an excellent experience at Ann Retreat & Resort. Absolutely i’ll recommend friends or family to stay here if we go to Hoi An next time. Staffs are so nice and helpful as well as friendly. The food is awesome. That’s why it’s no doubt the restaurant is in one of the top 10 restaurants in Hoi An. You must try it! The location is not right at the center but just bout 5 mins by bicycle. And if you choose to have a river view room, trust me, the landscape would satisfy your sight. Only one thing that my girlfriend didn’t really like it is that the bridge next to it. Cuz it was built by steel?! (i guess) so it’s kind of noisy if you open the window or stand at the balcony. However, the room was built really neat to prevent the noise from outside so technically we weren’t bothered by the noise at night anw. One more time STRONGLY recommended to stay at this place guys!

Fantastic!!!”

I think I chose the BEST hotel to stay in!! Ann Retreat Resort & Spa is in the perfect location (5 min walk or 2 min on the free bikes) into the main Hoi An Ancient Town. Our room was pristine and looked like it had just been painted and renovated, the bed was super comfy, our balcony overlooked the river, the Resort has 2 beautiful pools, the grounds are lovely, the staff are incredibly friendly and helpful, the buffet breakfast is one of the best we’ve ever had and the free high-tea every afternoon was absolutely divine!!! Need I say more?? 😘

Absolutely Perfect! 12 out of 10!”

Superb location by the river, amazing pool, amazing buffet breakfast, complete with cook to order egg station! Wonderful room with the best pillows we have come across in 3 countries and 5 cities! The in room complimentary toiletries (shower gel, shampoo, conditioner etc) smell divine! But over and above the facilities and physical attributes, the best thing about this place is the staff, whom I cannot commend highly enough. We happened to mention it was our honeymoon and in our first two days, every member of staff, from reception, to restaurant, to housekeeping congratulated us and wished us a happy honeymoon; all in perfect English I might add! Every step of the way the staff are here to help however they can. It is clear that they are all passionate about hospitality, their jobs, their hotel, and of course, their guests. Nhi, one of the front office staff and tour guide, took us on a complimentary bicycle tour around the nearby village and showed us many interesting things we would never have found ourselves, for example, local boat building, master carpentry and wood carving, and cooking demonstrations of how local delicacies and staple foods are made. This place only opened last month so don't let the lack of reviews put you off. My wife and I are so glad that we chose this hotel. We loved it so much we stayed an extra night so we were here a week total. Hoi An old town is only a 10 minute walk away, but if you don't fancy the walk, there is a free shuttle bus from the hotel (and back) several times a day, which also runs to the beach. When you're finished eating, drinking and taking in the atmosphere that the town has to offer, you can retreat to this little slice of heaven. We can honestly say that this place, and moreover the people that work in it, have helped us create many happy memories that will last us a lifetime. LOOK NO FURTHER, BOOK NOW! 😃

Perfect Hoi An Retreat”

From the moment we arrived at River Town Hotel we instantly felt at home. Our room was beautiful and comfortable - looking out over the main pool and river beyond. Relaxing by the pool was great, a perfect spot to enjoy a cocktail or two in between rain showers. We also made use of the excellent in house Lemongrass Spa (try the Hoi An signature massage) and enjoyed it so much that we went back consecutive days. The breakfast buffet was also brilliant with everything you could want and catering to all tastes. Without a doubt though, what made our stay especially great was the friendly and attentive staff team. They should all be very proud of the service they are providing! A special thanks to the great bartenders Huỳnh and Thành who made our stay especially memorable and who we hope to keep in touch with. We used the hotel’s transfer service to take us up to Huế - our driver Dung was excellent and spoke great English, guiding us over the Hai Van Pass and allowing us to stop at numerous points to explore and take pictures. I’d highly recommend this hotel to all future guests looking for a great place to stay in Hoi An - we were sad to leave! Scott and Breige

Friendly Staff, Good Location, Excellent Value for Money - Highly Recommended!”

I stayed at Hoi An River Town Hotel between December 25th and 29th, 2016. Before we flew to Vietnam we were concerned about the floods on the news in Hoi An; the hotel staff E-mailed us before our flight to let us know that the area surrounding the hotel was unaffected. After our arrival - and indeed throughout the duration of our stay - the staff were attentive, polite and efficient at dealing with all our requests (booking restaurants, recommending sights, booking airport transfer etc.). In particular, one front desk employee Nga was very friendly and helpful. The room was clean and WiFi was fast. The hotel is not located in the centre of Hoi An which we liked as it allowed us to escape the noise and lights when we wanted some peace and quiet. Nevertheless it is conveniently located a short walking distance from the Night Market. Would highly recommend Hoi An River Town Hotel!

SO IMPRESSED!”

Can I say this is the best hotel I have stayed in? I was initially spoiled for choice between River Town Hoi An Hotel and Little Hoi An Central Boutique Hotel, but ultimately I went with River Town, I did not regret my decision! When we reached the hotel, we were greeted by friendly staffs who brought us welcome tea sets with fruits and local specialty crackers. We were introduced to their facilities (2 swimming pools, complimentary shuttle service to Ancient Town, An Bang Beach and Hidden Beach, complimentary bike rental, daily bike tour etc.) We were also given a free upgrade to Duplex Suite. It had totally made our day with the fantastic room (dual storey) and the river view. It had made it so spacious for the 3 of us to move around, we have our own personal space. The international breakfast with a hint of Vietnamese touch was delicious. They even provide a variety of infused water for detox (chai seeds, calamansi etc.) which was an interesting touch as I have not seen it in other hotels I've previously stayed. When we checked in, we were also informed that we were eligible for complimentary lunch, it too was delicious. It was a very nice prelude of Vietnamese cuisine. The only downside I could find was the long intervals between shuttle rides and the slightly off location from the ancient town. Then again, these could easily be resolved with the rental bikes. As I was traveling with elderly, we can only rely on the shuttle service and our foot, hence we spent most of our time walking. Back to service aspects, I'm really impressed with their customer service. I do feel very welcome during my stay there. They often reach out to us and ask us tiny stuff (i.e. how was your sleep? Bed comfy? Do you need harder/softer bed? etc.) which totally enhanced and improved the overall experience. They even offered to provide me with towels to bring it with me when they heard I was going to the beach. I was really impressed with their thoughtfulness. In overall, I think f

High quality service, a great hotel!”

We stayed 9 nights at Hoi An Rivertown hotel and we were impressed by the high level of service provided by all the staff. They were all very friendly and helpful. The food in the hotel is excellent. They bring it to the pool when you want to go for a swim (they actually have 2 pools, including a large and deep one). They make sure you never need of anything. Rooms are spotless, very clean. The hotel was open on May 31st 2016 so it's all new. Breakfast is very good, they make awesome dumplings, Pho, cafe sua da, fruits... And bench of other stuff including pancakes, eggs and cereals for those who miss their western food. Rooms with river view give a stunning view of Vietnam as you imagine it, green with mountains in the background. What a pleasure to wake up to this sight. The hotel provides free shuttle to old town and to a private beach with sunbeds, free bikes are also provided so you shouldn't worry about location. It's really 3 mn from the centre on a bike, maybe 10 on foot. Beds and pillows were too hard for us but the staff can replace them, feel free to ask them for a softer set. We highly recommend this hotel! And we will come back. We never met such a friendly team in that kind of hotel in the past, we will miss them all, Nguyen thi tan trang in particular for her very useful foodie advices :)

Amazing, Helpful Staff, Great Amenities for Value”

The brand new Hoi An River Hotel was even more lovely than we expected it to be. Our river view room was large and airy with a perfect, picturesque view. The free bicycle hire was great for exploring Hoi An. Though we couldn't take advantage of all the amenities during our free stay everything from the free shuttle bus to a private beach (away from the more crowded public beach) to the free bicycle tour on offer was expertly handled. The front desk staff was friendly, efficient and informative. The pools are sparkling and clean, and the breakfast featured a wide array of choices. Even though the hotel isn't as small or 'cozy' as several other places have advertised, it had a tremendous feeling of privacy. Special thanks to Nga for checking us in and arranging our train tickets and everything we needed.

Fabulous!!”

We've been to Hoi An a few times but this is definately the best hotel we've stayed in. We received a welcome drink and nibbles on arrival, and waiting for us in our room was fruit, gorgeous fresh flowers and lovely displayed towel swans on the bed with a message, to celebrate our wedding anniversary. A really lovely touch. The staff are very professional, the pool/s are fab (but we only used one of them), the breakfast's are superb. I can't praise it enough. The little touches that this hotel provides makes all the difference, for example; free use of bikes, a fantastic free dinner and even the lovely pot of tea after we checked out. Location is good, across the river from the old town, and only a short walk to all the sights of Hoi An.

Great hotel”

I stayed at the Hoi An River Town Hotel for 2 nights at the end of my trip to Vietnam. I managed to get a last minute discount through Agoda so it wasn't too expensive. It is a very new hotel so very clean and the staff are super friendly. There are two big swimming pools with plenty of sun loungers and a small gym, which would have been a bit over crowded had there been more than one other person in there, luckily it was normally just me. I received a free 4 course meal as I stayed for 2 nights which was amazing and a great surprise! It was about a 10-15 minute walk into the old town, and they had bikes for free. To get back to the hotel at night from the old town was easy but it was dark and a little secluded in parts so I felt a little uneasy walking back alone at night. Apart from that everything was great and I would definitely stay here again, especially if there was a good deal on again!

ABSOLUTELY FANTASTIC”

We stayed here for 5 days and were very impressed with the level of professionalism by all of the staff. They were all so helpful, polite, and every one of the staff went above and beyond what we expected. We stayed in a river view room which was very comfortable, we found the mattress and pillows extremely comfortable, all of the facilities in the room were perfect. Although the fridge has no freezer compartment you can ask the staff for a bucket of ice. The breakfast provided was wonderful with a wide Variety of dishes each day which did change from day to day, not repeated as you find in some other hotels. The hotel also provides bicycles, for free. Although we hired a motorbike elsewhere. This hotel is rated 4 star on agoda but I personally think they deserve a higher rating, it was the smaller touches that made our stay here so enjoyable. We are already taking about coming back again as Hoi An has a wonderful relaxed feel about the place.

Hotel itself reasonably clean & relaxing. Location of street is littered with trash, though.”

Our rooms & river view were bright and airy, very relaxing. Breakfast was stellar with many options. Wonderful service by staff. However, as relaxing as hotel was, you have to walk through a street littered with trash to get to Hoi An town center, so ambience was ruined. One had to wonder why hotel didn't just hire out some people to clean trash off street. Laundry is a rip off with prices. Just go next door and you'd pay a fraction of the cost--a whole load for the price of one shirt charged by hotel. We ordered room service (a mixture of western food & local food) and we have to say the food was the WORST we had in Vietnam (pizza was undercooked, pho noodle was BLAND...).

Excellent customer service, good location”

All the staff were very friendly , informational and provide very good customer service from the time we checked in to daily breakfast to pool to check out. The ancient walking town is only 7 mins walk (staff told us the short route through the pool). The day we checked in , we were given 30% voucher to lunch at their cafe. Enjoyed the food, very good quality and delicious . It has 2 pools with very attentive staffs. Will definitely recommend this hotel to anyone visiting. Walking town requires a ticket for VND180,000 per person and can be used throughout the stay in Hoi An . It also includes tickets to visit any 5 places of interest within the big walking town eg Temples, old residential , museums.

Wow”

We wish we could have stayed longer at this hotel! The rooms were immaculate and the breakfast delicious. The staff at the Hoi An River Town hotel are what really sets this place apart from anywhere else we stayed on our month long honeymoon of SE Asia. We took part in the bike tour offered by the hotel which was fantastic and our guides who also worked at the hotel were very good! Highly recommend this place if you are looking for great value in Hoi An.

The Friendliest Staff made for a Perfect Trip”

This hotel is so beautiful. Every detail and aspect made for the perfect stay. The restaurant was delicious, the room was clean, the pool was wonderful (there were two!). What made our experience so wonderful though, was definitely the attentive and friendly staff. They were able to give us honest suggestions, communicate clearly with any questions or concerns, and welcome us to Hoi An with great hospitality. I would book again in a heartbeat. Also, the hotel is located at a perfect distance from the central area of downtown. You are able to walk to the more touristy spots within 5 minutes but are far enough away from the noise and bustle. The spot makes for a perfect getaway.

Wonderful stay in Hoi An!”

We stayed 3 nights at Hoi An River Town hotel, which was an amazing experience for us- clean room, delicious breakfast, helpful and friendly staff, everything is just great! Actually on the third day of my travel, I was suffering from the diarrhea and couldn’t go for any activity. After talking to the staff, she prepared the medicine for me, which made me feel much better afterwards. Also, they prepared congee and hot ginger tea as dinner for me, as they knew I could only eat something simple for relief. Thanks to their helps, I can continue the rest of my travel in Vietnam.

A wonderful hotel with exceptional service”

We stayed just one night here, but were extremely impressed. From the minute we arrived the staff were superb - bringing welcome drinks and snacks for the group whilst they processed check-in sat out on the terrace was a nice touch. For the rest of the stay the staff really couldn't have been more helpful. The hotel itself is good quality: clean and modern interiors, two swimming pools, lovely views across Hoi An or the surrounding countryside, great location 5 minute walk from the old town/night market, and free bikes that you pick up on your way out of the door. Would happily stay here again, and heartily recommend it.

Exceptionally good hotel and staff”

This is the best hotel we have stayed in during two trips to Vietnam. Very professional and friendly staff. Buffet breakfast excellent and we enjoyed the Happy Hour drinks from 3-6pm. Comfortable beds and chairs in our room, which had a lovely view over the large adult pool and down the canal to the colourful lanterns of Hoi An. The hotel is just a short 5-10 minute walk to the Japanese Bridge or you can use the free bikes. We had a great bike tour with Nhi, who spoke excellent English. Highly recommend this hotel and would definitely stay again. Thank you to all staff.

Lovely place to stay on Hoi An”

The Hoi An River Town hotel is located on the banks of the river, the views from the hotel are splendid, it is walking distance from the Old quarter and the night market. The thing to mention though are how sweet, kind and caring the staff at the hotel are, they made us feel very welcome and were really helpful. I'd like to thank everyone there for the wonderful time we had in Hoi An.