"We ate quiet often at the hotel just because it was heavy rain season, the prices for items were very reasonable and the food was nice."
Nicole - October 24, 2019
Location rating score
Special mention to Iris, Alice, Selena, Flora and Enri at the reception were very cordial and sweet.
Arumbakam | February 25, 2020
This is a very nice hotel with exceptionally friendly staff and good facilities.
Arumbakam | February 25, 2020
920 meters to public transportation
Located in heart of Hoi An
Free Wi-Fi in all rooms!
|Value for money||9.3|
|Distance to city center||1.3 km|
|Nearest airport||Da Nang International Airport (DAD)|
|Distance to airport||23.1 km|
Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.
Hoi An Sincerity Hotel and Spa is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind. Just use the "Let us know what you need" section of the booking page to let the hotel know you want to book a ride, and they will contact you via the Agoda messaging service with prices and more information. A stay at Hoi An Sincerity Hotel and Spa also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Hoi An Sincerity Hotel and Spa has a car park right on site for maximum convenience. Parking is free for guests. If you're looking for an easy way to get around Hoi An with private transportation, the hotel can arrange both taxis or car rental.
Buffet breakfast is offered at Hoi An Sincerity Hotel and Spa. Hoi An Sincerity Hotel and Spa serves continental breakfast. Breakfast is included with all room types, free of charge for all guests.
Hoi An Sincerity Hotel and Spa has many in-house restaurants for hungry guests to dine-in. The Hoi An Sincerity Restaurant and Sincerity Bar offer tasty international cuisine. You can also choose from a delicious array of menu choices including buffet and " la carte menu options.
Special events may be hosted at Hoi An Sincerity Hotel and Spa. Wi-fi services are offered to help your event go smoothly. The property also invites guests to create long-lasting memories with packages to celebrate intimate occasions such as honeymoons and romantic retreats. End your big day with special turn-down services to mark your special occasion. Services including champagne, foods and drinks and room decoration are available upon request.
Guests who are interested in hosting an event or celebrating a special occasion may let the property know directly in the Special Requests field on the booking form. The property will then reach out to you directly through the Agoda messaging system.
Hoi An Sincerity Hotel and Spa does not permit smoking in any of its rooms, but allows smoking in designated areas.
"No problem recommending this hotel with this being a return visit for me."
February 7, 2020
"We loved it so much so we came back in 2020 and stayed for two months."
March 12, 2020
"Their location between the beach and Old Town meant it was very quiet."
March 8, 2020
Ideal for fun and relaxation, Hoi An Sincerity Hotel and Spa is located in the Cam Chau area of Hoi An. With its location just 1.3 km from the city center and 35 km from the airport, this 4-star hotel attracts numerous travelers each year. With its convenient location, the hotel offers easy access to the city's must-see destinations.
Offering hotel guests superior services and a broad range of amenities, Hoi An Sincerity Hotel and Spa is committed to ensuring that your stay is as comfortable as possible. While lodging at this wonderful property, guests can enjoy 24-hour room service, free Wi-Fi in all rooms, 24-hour security, daily housekeeping, postal service.
All guest accommodations feature thoughtful amenities to ensure an unparalleled sense of comfort. Throughout the day you can enjoy the relaxing atmosphere of the fitness center, outdoor pool, spa, massage, pool (kids). Superb facilities and an excellent location make the Hoi An Sincerity Hotel and Spa the perfect base from which to enjoy your stay in Hoi An.
"The staff are so kind and friendly and really go out of thei..."
September 17, 2019
Children and extra beds
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
Minimum age of guests is: 4 year(s).
|Guest's age||Extra bed|
Children 4-6 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 7 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Hoi An Sincerity Hotel and Spa
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So Good third Year Here”
Sincerity is an excellent hotel a short distance from Hoi An old town. The hotel runs regular free minibuses throughout the day and evening although if staying out late a taxi is very cheap. I myself often walk in or back. The hotel is wonderful value with very spacious rooms, a great breakfast, a fairly basic pool and a spa on the premises. They also have a good restaurant if dining in at night although it is often fairly quiet. I would say that in my opinion the staff at the Sincerity are what make this hotel so good. Many have been there for the last three years and they really do go out of their way to help. I travel a great deal each year in Asia where service is invariably very good but the staff at the Sincerity go the extra mile. I thoroughly recommend the hotel and will hopefully be back next year!
Best hotel for value we've ever stayed in ”
This hotel beat huge 5 star hotel chains (fairmont, shangrila) in service, cleanliness, staff, value and facilities For the price you are paying, you just must stay here while in Hoi An! The staff were incredible. They remembered all members of our families names and had huge smiles on their faces every time we walked in the door. The rooms were clean and modern, and even had our own computer in it! The pool and gym was perfect, and the free breakfast was incredible!!!! There was Vietnamese style soups, salads, dim sum, sushi, fruits and veg, toasts, pastries, western style breakfast items (bacon sausage pancakes ect), coffee, tea.... I could go on! On the last night, they leave cookies and a bed time story on your bed.. Such a nice touch. Go visit the gardener beside the hotel. Upon walking through his garden he stopped us and fed us all types of delicious harvest! Thank you Sincerity Hotel for making our time in Hoi An so special.
Excellent stay in Hoi An”
We stayed at Sincerity Hotel for two nights and had a very pleasant stay. The hotel is in a quiet spot 20 minutes by walking to Hoi An city centre. Free transfers are available from and to the city and beach every hour which was great. They treated us with a welcome drink upon arrival. All the staff was very friendly and helpful, always taking care of our needs. Breakfast was really good with a wide range of food in the buffet and additional cooked dishes available. The receptionists were very helpful and professional. They arranged for us guided tours with Venus to Marble Mountain and My Son which were great. Also arranged our airport transfer and gave us very useful information and wonderful tips about places to visit in Hoi An. I highly recommend staying in Sincerity Hotel if you visit Hoi An.
First of all 1 member in our group had left her passport in Danang and didn't realise until we arrived at the Sincerity. Suri ,Enry and the Manager insisted we go back to Danang to find them while still letting everyone check in and leaving the children there while the adults went back to look for and fortunately found the lost passports. The staff at Sincerity I can say are the best I have come across on my travels . Feels like your leaving family behind when it's time to leave . Suri and Enry will help you with anything you need and a truly the most kind and caring girls . The Hotel is 5✨. Is a way from town but they have a free mini bus that goes to town a few times a day as to the beach also. Stayed 1 night in Hoi An town but couldn't wait to get back to Sincerity .lifeguard always on duty at the pool. Wonderful breakfast. When I come back to Hoi An I will be staying there again for sure .
Didn't want to leave...”
This hotel really is worth staying at. We extended our stay from 5 nights to 7 because we just loved Hoi an and the Sincerity Hotel so much. The staff are superb, they really get to know you and make a huge effort in every way. The buffet breakfast is great, so many options, and the day time and dinner menus are reasonably priced and just great food. My partner and I spent hours everyday lying by the pool drinking during happy hour 👌 The pool is really nice. We found the location ideal for us. On a rented motorcycle it was 5min to town and 10min to the beach. We liked that we were close to but not right in the old town. All in all I couldn't recommend the Sincerity Hotel enough. Matt n Polly
Staff were amazing and very accommodating and most importantly were very friendly and personable”
When my family and I checked in late evening we were greeted by the friendly staff. We were personally given a tour of the hotel and escorted to our room by Su Ri. Su Ri was amazing. She found out that it was my daughter’s 1st birthday through conversation and made the unimaginable effort and went out of her way to surprise us with a birthday cake for my daughter. My wife and I were extremely touched. Throughout our stay we got to know most of the staff and they were all fantastic. Could not fault the staff and the amazing service they provided. Hoi An is truly a wonderful place to visit and I definitely highly recommend Sincerity Hotel. Thank you to Su Ri and all the staff at Sincerity Hotel. Hope to see you all again in the very near future :)
Thanks with a highly recommend!!”
This is the second time for me at this hotel. There is nothing to complain about. Once again the staff is excellent - thank you to “En Ri” and to the rest of the ladies and gentlemen who welcomed and helped us! The facilities are all great and clean. Breakfast has many options including an omelette bar. Location is very good - 10 minutes by Hotel provided shuttle to the Ancient Town and 5 minutes to An Bang beach. They have return shuttle pickups as well. Both are free of charge. At An Bang the Hotel has an agreement with the Dolphin Kitchen and Bar - make sure to visit. Super nice family runs the place and it’s very affordable with great lounge chairs on the beach. We really like the Sincerity Hotel in Hoi An!
Best Hotel I have stayed so far”
This hotel is absolutely mind-blowing. While we booked the hotel we did not have much expectation. However, as soon as we stepped into the hotel we were so fascinated. They greeted us with a warm smile. The stuff was so well motivated that they created a positive energy among us after a long day. We were absolutely blown away by the friendliness of the stuff. The room was also fantastic with great city view. The cleanliness standard we observer was top-notch. The bed was very comfortable. They provide a laptop in every room. We were so happy because we were on holiday for 3 weeks and were not carrying our own laptop. It was so helpful for us. We ordered the meal in our room and their restaurant’s service was prompt and efficient. The tastes of the food they serve are among the top 5 list in Hoi An. The breakfast choice was ample. They also provide shuttle service to beach and Hoi An Ancient town. As the mode of transportation in Hoi An, we prefer the free bicycle provided by the hotel at no cost. We recommend all our friends and family to stay here if they visit Hoi An. We are also planning to come back.
Friendly staff and clean, nice hotel”
The staff at sincerity were amazing. Very helpful and friendly. They went out of their way to make us welcome. The free shuttle into Hoi An ancient town was great, but we walked most of the time (only 1km or so). Our fav restaurant was right down the road anyway. The only thing was when booking through Agoda was there was some confusion with the room. We looked at the suite on agoda, saw the pictures, then then booked the junior suite with balcony, which only had a generic picture as it was more expensive and we wanted their best room. However the suite is their best room (doublesize, spa bath and separate shower). So we ended up in a smaller room for more money. Once we explained this however, they promptly upgraded us to the suite. So just beware when booking, the suite is the nicest room, despite the junior suite with balcony being more money. Overall all a great experience and we would stay here again.
suri is very kind and helpful”
This is not my first time come to Hoi An, but it is the best hotel and best memory for me in Hoi An. All the stuffs are very friendly especially Suri, She bring me to my room and taught me everything about the hotel, including the schedule of the shuttle bus and the opening hour for each service, she also kindly to guided to how to find the spa room and taught me which one is the strongest and which one is special. Anyway, I love this hotel not only because it is very convenient to the ancient town but also the experience in hotel. Btw, the breakfast also is very good. Thanks Suri and Thanks Ancient Hotel ,Nice memory on Hoi An, and I promise this wouldn't be the last time come to Hoi An.
Excellent customer service 10/10”
The customer service at Hoi An Sincerity Hotel was 10/10 especially the bellboy named ‘Ben’. Check in was fast and one of the staff told us all the information we needed to know about the hotel and how to get to the beach and old town. The hotel provides free shuttle to the beach/old town and allowed us rent free bikes to roam around the city. We didn’t experience the bike but it was great that they offered it to us. The buffet breakfast was good. The location is a bit far from the centre but it was no problem taking a taxi (grab) or free shuttle. The hotel itself is very clean and everything in the room was good. We had a fridge, hot water for shower, kettle, hairdryer and very good AC unit.
Amazing. Great Hotel and even better staff. ”
I've been to many hotels around the world and never experienced such customer service and care. The hotel staff here act more like a family then employees and in saying that you receive the same kind of respect and attention as a family member would give you. My wife had an accident in Hoi An and staff were dropping by the hospital atleast once a day to insure she was comfortable and being treated well. Apart from that, the rooms are great and spacious, the food is great and the benefit of having a hotel that isn't centralised near old town means you can enjoy some peice and quite but also enjoy a free lift if your mood changes to old town on their free shuttle bus service which is scheduled to go and come back every little while throughout the day or if your feeling energetic just ask for a bicycle and enjoy a ride down to town and don't worry you'll receive a detailed map. Will definitely come back here one day. Thank you Hannah, En-ri, Suri and all staff at Sincerity :)
Excellent hotel with incredibly staffs”
I've been booked many hotels in Vietnam for a long time, but it's been a long time since I've met a hotel as wonderful as Hoi An Sincerity Hotel. Kind, caring, curious, generous, gregarious, gentle. These are just a few of the many words that describe this hotel's staffs. From the moment we arrived to the moment that we left, my girlfriend and I felt as though we were princes. Without a doubt the best hotel to stay if you’re visiting Hoi An.
Excellent service, shuttle to town and beach”
The service in Hoi An is always excellent, but the Sincerity hotel staff were beyond wonderful. There are many great things about this hotel. The rooms are nice, they have free shuttles to town and a lovely beach area where they have arranged free lounger chairs for their guests. The breakfast is good too, but truly their staff is their greatest asset. There were too many who were nice to me to mention all by name. I strongly recommend this place. I did not use the swimming pool, so I cannot fully comment, but I did see other guests enjoying it. They also have bicycles guests can borrow for free.
we stay 6nights end Jan. 2016, the staff is very attentive and helpful, breakfast with plenty variety from Vietnam to western style, the room was spacious with a balcony overlooking the front of the hotel, if you like room service also have a very acceptable price, meal for 2 around US$15, a big plus (for us) was the taxi at the door all the time and the motorbike Rent just in front of the door, acceptable price 24h US$7/day (negotiable) by taxi you get to the old village in 5/10minutes around US$1. Will stay with Sincerity Hotel again on my next visit to Hoi An
Perfect rooms, even more amazing staff”
I just spent three nights here and cannot convey how wonderful our time was. The hotel itself is sheer perfection - super spacious rooms, delicious breakfast, awesome spa that I more than used, and a shuttle to the old district that we also used. What makes this place stand above, though, is the staff. En Ri welcomed us and made sure that our three rooms were right in a row; she upgraded two of our rooms in the process by doing this. She walked us through everything we’d want to know about Hoi An, and she continued to help every day after. From making spa reservations to grabbing transport to knowing all of our names instantly - she was such a delight! Literally everyone on the staff, from the restaurant to the spa to the maid service did whatever they could to go above and beyond. I would and will stay here again in a heartbeat!!!
Customer Service unequaled ”
This hotel is modern, clean, quiet, and safe. The staff are exceptional. Although there is currently construction next door any noise was limited to reasonable hours and didn't detract from my enjoyment. My only negative comment would be related to breakfast. I feel there should be more choice of hot dishes and more variety, as choices were almost identical every day. I have stayed.in a number of Hoi An hotels, and this was by far the best value for money. I enjoyed every minute of my time at Sincerity Hotel
Great hotel for $40!”
Hotel sincerity was a lovely place to stay around 2km/ 10-15 minutes bicycle ride from main old Hoi an town. The rooms here were lovely and roomy and the staff were super friendly and helpful. Breakfast was also a good selection and comfortable. We had good use of the gym on our stay and also had washing done at $2 USD per kilo (could get done in town cheaper but was convenient). They also gave us fresh fruit each night and rooms were cleaned regularly. The only thing we should have done differently was ask to change rooms as we had some super noisy neighbours and I'm sure they would have accommodated us. But we would definitely stay here again!
We had a great stay at Hoi An sincerity hotel. After having a rough night on a night bus, we were so glad that they could check us in early. It was my birthday during our stay and they were extra kind to us! I was more than impressed by their exceptional service. The hotel itself is also very nice. Spotless and very new. I would recommend this hotel to anyone!
We really enjoyed our stay at sincerity Hotel. The staff are extremely friendly, room was large and clean, and breakfast was tasty with extensive choice. The pool was a lovely place to spend a few hours, we didn't try out the gym or spa, but it looked nice. The hotel is a bit far to walk into town, and I wasn't confident on a bike on Vietnamese roads, but the shuttle bus into town and to the beach is well timed and comfortable. The restaurant is a little over priced, as usual at a hotel, but they do provide room service and there are a few English film channels on the tv if you want a lazy evening. We were disappointed happy hour cocktails are on a 3-4-2 basis and only mid-afternoon, but you can get them far cheaper in town. Overall, we loved our stay, it's nice to be greeted by name every time you pass through reception, and nothing was too much trouble for the staff.