Apartment/Flat
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Suasana JB City Center Suites by NEO

5 stars out of 5
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Pink star ratings are based on amenities, guest ratings, and room size, among other factors.

82C Jalan Trus, Johor Bahru City Center, Johor Bahru, Malaysia, 80000

Highlights

Located in heart of Johor Bahru

Front desk [24-hour]

Airport transfer

130 meters to public transportation

Inside city center

Space & Rooms
Apartment/Flat
Kitchen
Bedroom 1
1 queen bed
Bathroom and toiletries
Bathtub, Cleaning products, Hair dryer, Mirror, Private bathroom, Separate shower/bathtub, Shower
+2
Kitchen
Cook for yourself
Dining table, Full kitchen, Kitchenette, Kitchenware, Microwave, Refrigerator

Facilities

Free Wi-Fi

Swimming pool

Front desk [24-hour]

Fitness center

Restaurant

Bar

Airport transfer

Pool (kids)

About us

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. It's centrally located in Johor Bahru City Center only 420 m from public transport, so that you'll have easy access to local areas. This 5-star property features restaurant to make your stay more indulgent and memorable.
Your dates are popular among travelersPopular destination! Properties in Johor Bahru are being booked every minute!
Location 9.3
Service 8.0
Value for money 8.0
Cleanliness 7.7

Based on 461 verified reviews

Location

9.3

Service

8.0

Value for money

8.0

Cleanliness

7.7

Facilities

7.7

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Managed by an experienced host with a high review rate

Check-in:

15:00

Check-out:

until 11:00
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Nearest transportation options

Sentral Kotaraya Bus Terminal is within 0.13 km

JB Sentral Railway Station is within 0.31 km

See map

9.3Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Exceptional for walking
More details on walking
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There are 95 places in walking distance!

Walkable places
Komtar JBCC
110 m
Galleria at Kotaraya
140 m
Institut Teknologi Tun Abdul Razak
150 m
Gurdwara Sahib Johor Bahru
210 m
JB City Square
230 m
Popular landmarks
Johor Zoo
580 m
Jalan Wong Ah Fook
590 m
Arulmigu Sri Rajakaliamman Glass Temple
840 m
Sultan Abu Bakar State Mosque
1.4 km
KSL City Mall
2.5 km
Closest landmarks
Hong Leong Credit Group
100 m
Johor International Convention
130 m
Public Mutual Bhd
160 m
MayBank @ Jalan Tun Abdul Razak
210 m
Bank Negara Malaysia
230 m

Good to know

Value for money8.0
Location rating9.3
Nearest airportSeletar Airport (XSP) - Singapore
Distance to airport13.3 km

Rooms available at Suasana JB City Center Suites by NEO

Standard Room
...
  • City view
  • 1 queen bed
  • 1 queen bed
Enter dates to see prices
Two-Bedroom Apartment
...
  • Room size: 79 m²/850 ft²
  • Outdoor view
  • 1 double bed & 1 double bed
Enter dates to see prices
Apartment with Pool View
...
  • Room size: 79 m²/850 ft²
  • Pool view
  • 2 single beds & 1 double be...
Enter dates to see prices
2 Bedrooms Family Suite
...
  • City view
  • 1 queen bed or 1 queen bed ...
  • 1 queen bed or 1 queen bed ...
Enter dates to see prices
Deluxe Apartment
...
  • Room size: 65 m²/700 ft²
  • Outdoor view
  • 1 queen bed
Enter dates to see prices
2 Bedroom Suite
...
  • City view
  • 1 queen bed & 2 single beds
  • 1 queen bed & 2 single beds
Enter dates to see prices
1 Bedroom City Suite
...
  • City view
  • 1 single bed and 1 queen be...
  • 1 single bed and 1 queen be...
Enter dates to see prices
One-Bedroom Apartment
...
  • Room size: 65 m²/700 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
Family Two-Bedroom Suite
...
  • 1 single bed and 1 queen be...
  • 1 single bed and 1 queen be...
Enter dates to see prices
Two-Bedroom Apartment
...
  • Room size: 79 m²/850 ft²
Enter dates to see prices
More about Suasana JB City Center Suites by NEO

More about Suasana JB City Center Suites by NEO

Experience Luxury and Comfort at Suasana JB City Center Suites by NEO

Nestled in the vibrant heart of Johor Bahru, Malaysia, Suasana JB City Center Suites by NEO offers a luxurious retreat that perfectly blends contemporary elegance with the warmth of home. This exquisite 5-star hotel is designed for discerning travelers who seek not only comfort but also an unforgettable experience. Guests can check in from 3:00 PM, allowing ample time to settle into their lavish accommodations, while check-out is conveniently set for 11:00 AM, ensuring a relaxed departure. With only one opulent suite available, guests are guaranteed an exclusive experience that prioritizes privacy and personalized service. However, please note that the hotel has a child policy in place, which does not allow children to stay free of charge, and additional fees may apply. This focus on an adult-oriented atmosphere makes Suasana JB City Center Suites by NEO an ideal choice for couples, business travelers, or anyone looking to indulge in a sophisticated escape in the bustling city of Johor Bahru.





Elevate Your Fitness Experience at Suasana JB City Center Suites by NEO

At Suasana JB City Center Suites by NEO, staying active is a breeze with our state-of-the-art free fitness center. Designed for both casual exercisers and dedicated fitness enthusiasts, our gym is equipped with a variety of modern workout machines and free weights, ensuring that you have everything you need to maintain your fitness routine while enjoying your stay in Johor Bahru. The spacious layout allows for a comfortable workout environment, making it easy to focus on your goals. Whether you prefer cardio workouts on our advanced treadmills and stationary bikes or strength training with our comprehensive selection of weights, our fitness center caters to all your needs. Large windows fill the space with natural light, creating an invigorating atmosphere that motivates you to push your limits. After a vigorous workout, guests can unwind and recharge, knowing they have the perfect space to stay fit and healthy during their visit.

Convenience Facilities at Suasana JB City Center Suites by NEO

At Suasana JB City Center Suites by NEO, convenience is at the forefront of the guest experience, ensuring that every stay is both comfortable and hassle-free. Guests can enjoy complimentary high-speed Wi-Fi access in all rooms, allowing you to stay connected with friends and family or catch up on work while you relax in the comfort of your suite. Whether you're sharing your travel moments on social media or streaming your favorite shows, the seamless internet connectivity makes it easy to stay in touch with the world outside. In addition to the reliable Wi-Fi service, the hotel also offers daily housekeeping to maintain the cleanliness and comfort of your living space. This attentive service ensures that your suite is always in pristine condition, allowing you to unwind without the worry of tidying up. With these thoughtful conveniences, Suasana JB City Center Suites by NEO provides an ideal retreat for both leisure and business travelers, making your stay in Johor Bahru truly memorable.

Seamless Travel Experience at Suasana JB City Center Suites by NEO

At Suasana JB City Center Suites by NEO, your journey begins with ease and convenience. The hotel offers an efficient airport transfer service, ensuring that guests can transition smoothly from the hustle and bustle of the airport to the comfort of their accommodations. This thoughtful amenity allows you to relax and unwind as you arrive in Johor Bahru, eliminating the stress of navigating public transport or hailing a taxi upon landing. For those who prefer to explore the vibrant surroundings at their own pace, the hotel provides ample car parking facilities. While charges apply, the convenience of having a secure place to park your vehicle adds to the overall experience of your stay. Whether you're visiting for business or leisure, Suasana JB City Center Suites by NEO is committed to making your travel as seamless as possible, allowing you to focus on enjoying everything this dynamic city has to offer.

Luxurious Comfort at Suasana JB City Center Suites by NEO

Experience the epitome of comfort and convenience at Suasana JB City Center Suites by NEO, where every room is designed to elevate your stay in Johor Bahru. Each suite is thoughtfully equipped with air conditioning to ensure a pleasant atmosphere, allowing you to unwind after a day of exploration. Enjoy your favorite shows on the sleek television, or step out onto your private balcony or terrace to soak in the vibrant city views while sipping your morning coffee. The spacious separate living room provides a perfect retreat for relaxation or entertaining guests, making it feel like a home away from home. For added convenience, each suite includes a refrigerator to keep your beverages cool and snacks within reach. You’ll also find plush linens that promise a restful night’s sleep, along with a hair dryer to keep you looking your best. At Suasana JB City Center Suites by NEO, every detail is crafted to ensure your stay is nothing short of exceptional.

Culinary Delights at Suasana JB City Center Suites by NEO

At Suasana JB City Center Suites by NEO, dining is an experience that tantalizes the senses and satisfies the palate. The hotel's on-site restaurant offers a delightful array of culinary options, where guests can indulge in a variety of local and international dishes. Whether you’re starting your day with a hearty breakfast or unwinding with a leisurely dinner, the restaurant's inviting atmosphere and attentive service create the perfect backdrop for memorable meals. Each dish is thoughtfully prepared using fresh, high-quality ingredients, ensuring that every bite is a celebration of flavor. The dining facilities at Suasana JB City Center Suites by NEO are designed to cater to all tastes and preferences, making it an ideal choice for both casual diners and those looking to savor a more refined dining experience. With a commitment to excellence, the restaurant not only serves delicious food but also provides a warm and welcoming ambiance that encourages guests to linger a little longer. Coupled with the convenience of daily housekeeping, guests can enjoy a seamless and comfortable stay, allowing them to focus on indulging in the culinary delights that await.

Experience Comfort and Style at Suasana JB City Center Suites by NEO

At Suasana JB City Center Suites by NEO, guests can immerse themselves in a variety of thoughtfully designed room offerings that cater to every traveler's needs. The Standard Room, spacious at 756 square meters, features a plush Queen Bed, providing a perfect retreat for couples or solo travelers seeking a serene escape. For those requiring a bit more flexibility, the 1 Bedroom City Suite offers the same generous space with the option of a Queen Bed or a Single Bed, making it an ideal choice for business travelers or friends sharing accommodation. Families and larger groups will find the 2 Bedroom Suite an excellent fit, boasting 854 square meters of room with a combination of 2 Single Beds and 1 Queen Bed, ensuring everyone has a comfortable place to rest. The 2 Bedrooms Family Suite, also at 756 square meters, provides a choice between two Queen Beds or a Queen and a Single Bed, making it a versatile option for families looking to enjoy their time together. When you book these exquisite rooms on Agoda, you not only secure the best prices available but also enjoy a hassle-free booking experience, allowing you to focus on what truly matters—making unforgettable memories during your stay in Johor Bahru.

Exploring Johor Bahru City Center: A Vibrant Hub of Culture and Entertainment

Nestled in the heart of Johor Bahru, the City Center is a bustling urban landscape that perfectly blends modernity with rich cultural heritage. Visitors to the area will be enchanted by the vibrant streets lined with an array of shops, cafes, and restaurants that cater to every palate. From traditional Malaysian delicacies to international cuisine, food lovers will find a culinary paradise waiting to be explored. The iconic Johor Bahru City Square and Komtar JBCC are just a stone's throw away, offering a shopping experience that ranges from high-end brands to unique local boutiques. Beyond shopping and dining, Johor Bahru City Center is a gateway to cultural experiences that reflect the diverse history of the region. Art enthusiasts can visit the nearby Johor Art Gallery, which showcases local talent and traditional crafts. The area is also home to historical landmarks such as the Sultan Abu Bakar State Mosque, a stunning architectural masterpiece that offers a glimpse into the city's Islamic heritage. For those seeking leisure, the lush green spaces of Dataran Bandaraya Johor Bahru provide a perfect backdrop for relaxation and outdoor activities. With its dynamic atmosphere and rich cultural offerings, Johor Bahru City Center is an essential stop for travelers looking to immerse themselves in the vibrant spirit of Malaysia.

Getting to Suasana JB City Center Suites by NEO from Nearby Airports

Traveling to Suasana JB City Center Suites by NEO is a seamless experience, thanks to its strategic location near major airports. The nearest airport is Senai International Airport (JHB), located approximately 32 kilometers from the hotel. Upon arrival at Senai International Airport, you can easily reach the hotel by taxi or ride-sharing services which are readily available outside the arrivals hall. The journey typically takes about 30 to 40 minutes, allowing you to enjoy the scenic views of Johor Bahru as you make your way to the city center. Alternatively, if you land at Changi Airport (SIN) in Singapore, which is about 50 kilometers away, your journey to Suasana JB City Center Suites by NEO can be just as convenient. You can opt for a cross-border taxi service or take a shuttle bus that operates between Changi Airport and Johor Bahru. Once you arrive at the Johor Bahru customs, a short taxi ride will take you directly to the hotel in approximately 15 to 20 minutes. With both options providing a comfortable journey, you’ll be able to settle into your luxurious suite at Suasana JB City Center Suites by NEO in no time, ready to explore the vibrant culture and attractions of Johor Bahru.

Explore the Vibrant Landmarks Surrounding Suasana JB City Center Suites by NEO

Nestled in the heart of Johor Bahru, Suasana JB City Center Suites by NEO offers guests an exceptional opportunity to explore a rich tapestry of cultural and recreational landmarks. Just a stone's throw away, the Johor Zoo invites visitors to experience a delightful day surrounded by exotic wildlife, making it a perfect outing for families and animal lovers alike. For those interested in spiritual architecture, the Arulmigu Sri Rajakaliamman Glass Temple, renowned for its stunning glasswork and intricate designs, provides a breathtaking glimpse into the local heritage and artistry. As you stroll through the bustling Jalan Wong Ah Fook, you’ll encounter a vibrant mix of shops and eateries that encapsulate the local lifestyle. History enthusiasts will appreciate a visit to the Johor Old Chinese Temple and the Chinese Heritage Museum, which offer insights into the region's rich Chinese heritage. Don't miss the enchanting Tan Hiok Nee Heritage Street, where you can immerse yourself in the charm of traditional architecture and local delicacies. For a breath of fresh air, Hutan Bandar Recreational Park is an ideal spot for leisurely walks, while Taman Merdeka beckons with its lush greenery and serene surroundings, perfect for unwinding after a day of exploration. With so much to see and do, the area surrounding Suasana JB City Center Suites by NEO promises an unforgettable experience.

Convenient Transport Options Surrounding Suasana JB City Center Suites by NEO

Suasana JB City Center Suites by NEO is strategically located in the heart of Johor Bahru, making it an ideal choice for travelers who prioritize accessibility. Just a short distance away is the JB Sentral Railway Station, a bustling hub that connects you to various destinations within Malaysia and beyond. Whether you're planning a day trip to Singapore or exploring the rich culture of Johor, this station offers seamless travel options that cater to both local and international travelers. Additionally, the Perling Bus Terminal and Sentral Kotaraya Bus Terminal are within easy reach, providing extensive bus services that link you to major attractions and neighborhoods throughout Johor Bahru. These terminals are perfect for those looking to experience the vibrant local scene, with frequent departures ensuring you can explore at your own pace. With such a strong network of public transport options nearby, guests at Suasana JB City Center Suites by NEO can enjoy the ultimate convenience, allowing for effortless exploration of the city and its surroundings.

Culinary Delights Surrounding Suasana JB City Center Suites by NEO

Nestled in the vibrant heart of Johor Bahru, Suasana JB City Center Suites by NEO is surrounded by a diverse array of restaurants that promise to tantalize your taste buds. Start your culinary journey at LAZY MONDAY HQ, where the laid-back atmosphere complements a menu filled with comfort food favorites. For a taste of authentic Middle Eastern cuisine, Zaituna Restaurant offers an exquisite selection of flavorful dishes, while ZZ Sup Tulang Restaurant is renowned for its rich and hearty bone soup that keeps patrons coming back for more. Just a short stroll away, Kampung Bahru serves traditional Malaysian fare that reflects the local culture. If you’re in the mood for something unique, Binchotan JB specializes in grilled dishes cooked over Japanese charcoal, imparting an irresistible smoky flavor. Awagyu Restaurant is a must-visit for meat lovers, showcasing premium cuts of beef in a stylish setting. Big Food F&B is perfect for families or groups, offering a wide variety of dishes to satisfy every palate. Seafood enthusiasts will delight in the offerings at Kam Long Ah Zai Curry Fish Head and Modern Fishing Restaurant, where the nasi goreng seafood stulang is a standout. Don’t miss Restoran Woon Kiang for its delicious Chinese dishes, or Restoran Hua Mui, famous for its traditional Hainanese chicken rice. With such a variety of dining options, guests at Suasana JB City Center Suites by NEO are sure to find something to please every craving.

Shopping Delights Surrounding Suasana JB City Center Suites by NEO

Guests at Suasana JB City Center Suites by NEO will find themselves in a shopper’s paradise, surrounded by an array of vibrant shopping landmarks that cater to all tastes and preferences. Just a stone's throw away, Danga City Mall beckons with its diverse retail offerings, making it a perfect spot for fashion enthusiasts and bargain hunters alike. The ZON Mall and Department Store is another nearby gem, featuring a blend of local and international brands, along with a variety of dining options to refuel after a day of shopping. For book lovers, the Popular Book Store is a must-visit, offering a wide selection of titles and stationery. Plaza Kotaraya Shopping Mall and Plaza Pelangi provide additional shopping experiences with their unique mix of boutiques and retail outlets. Not to be missed, Plaza Seni Shopping Mall showcases local artisans and crafts, while Ayu Best Buy Shop promises great deals on everyday essentials. Additionally, Galleria at Kotaraya and Miss Ireen Hand . Vintage . Ethnic offer a delightful selection of vintage finds and ethnic treasures, ensuring that every shopping excursion is filled with discovery. Sweet Life adds a touch of sweetness to your day with its delightful treats, making it a perfect stop for a quick indulgence. Whether you’re looking for the latest fashion trends, unique souvenirs, or simply a place to unwind and explore, the shopping landmarks surrounding Suasana JB City Center Suites by NEO are sure to enhance your stay in Johor Bahru.

Affordable Luxury at Suasana JB City Center Suites by NEO

When it comes to finding the perfect accommodation in Johor Bahru, the Suasana JB City Center Suites by NEO stands out by offering an exceptional blend of comfort, style, and affordability. With room rates ranging from $51 to $75, guests can enjoy a taste of luxury without breaking the bank. This competitive pricing ensures that visitors can indulge in the spacious and well-appointed suites, complete with modern amenities and stunning city views, all while staying within budget. Interestingly, the average price of a hotel room in Johor Bahru also falls within the same range of $51 to $75. However, what sets Suasana JB City Center Suites by NEO apart is its commitment to providing an elevated experience, featuring a prime location that allows easy access to the city's vibrant attractions. Whether you are traveling for business or leisure, choosing this hotel guarantees not only a comfortable stay but also excellent value for your money, making it a top choice for travelers seeking both quality and affordability.





Exceptional Location and Value at Suasana JB City Center Suites by NEO

Suasana JB City Center Suites by NEO stands out as a premier choice for travelers seeking both comfort and convenience in the heart of Johor Bahru. With an impressive overall rating of 8.1, guests consistently praise the hotel's strategic location, which boasts a remarkable score of 9.3. Positioned near key attractions and vibrant local hotspots, visitors can easily immerse themselves in the rich culture and lively atmosphere of the city, making it an ideal base for exploration. Beyond its prime location, Suasana JB City Center Suites by NEO offers exceptional value for money, reflected in its solid rating of 8.0 for value. Guests appreciate the spacious and well-appointed suites, designed to provide a relaxing retreat after a day of adventure. The friendly and attentive staff, scoring an admirable 8.0 for performance, further enhances the experience, ensuring that every need is met with warmth and professionalism. Whether you are traveling for business or leisure, this hotel promises a delightful stay that combines comfort, accessibility, and excellent service.

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Host

Amenities and facilities

Very good7.7

Facilities

Languages spoken
  • English
  • Chinese [Mandarin]
  • Indonesian
  • Malay
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Garden
  • Gym/fitness
  • Swimming pool
  • Swimming pool [outdoor]
Cleanliness and safety
  • Anti-viral cleaning products
  • Cashless payment service
  • Physical distancing of at least 1 meter
Dining, drinking, and snacking
  • Bar
  • BBQ facilities
  • Kitchenette
  • Restaurants
Services and conveniences
  • Air conditioning in public area
  • Contactless check-in/out
  • Daily housekeeping
  • Elevator
  • Laundry service
  • Smoke-free property
  • Smoking area unavailable
For the kids
  • Family/child friendly
  • Family room
  • Swimming pool [kids]
Access
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed unavailable
  • Security [24-hour]
  • Smoke alarms
Getting around
  • Airport transfer
  • Car park [charges apply]
  • Car park [nearby]
Available in all rooms
  • Air conditioning
  • Balcony/terrace
  • Closet
  • Clothes rack
  • Dining table
  • Fan
  • Free bottled water unavailable
  • Hair dryer
  • Internet access – wireless
  • Ironing facilities
  • Linens
  • Microwave
  • Mirror
  • Non-smoking
  • Pool facilities
  • Private bathroom
  • Separate living room
  • Separate shower/bathtub
  • Shower
  • Socket near the bed
  • Sofa
  • TV [flat screen]
  • Washing machine
  • Wi-Fi [free]
  • Window

Food and dining

Restaurants on site
Suasana Suites Cafe
  • Menu: Buffet

Location

82C Jalan Trus, Johor Bahru City Center, Johor Bahru, Malaysia, 80000

Exceptional9.3

Location

Airports
  • Seletar Airport (XSP) - Singapore
    13.3 km
  • Senai International Airport (JHB) - Malaysia
    22.2 km
Public transportation
  • Sentral Kotaraya Bus Terminal
    130 m
  • JB Sentral Railway Station
    310 m
Hospital or clinic
  • Landmark Medical Centre Sdn Bhd
    350 m
Shopping
  • Johor Bahru City Square
    240 m
Convenience store
  • 7 Eleven
    200 m
Cash withdrawal
  • ATM
    220 m

What's nearby

Popular landmarks
  • Johor Bahru City Square
    240 m
  • Johor Zoo
    580 m
  • Jalan Wong Ah Fook
    590 m
  • Arulmigu Sri Rajakaliamman Glass Temple
    840 m
  • Sultan Abu Bakar State Mosque
    1.4 km
  • KSL City Mall
    2.5 km
  • Danga Bay
    4.7 km
  • Paradigm Mall Johor Bahru
    10.3 km
  • Legoland Malaysia
    15.3 km
Nearby landmarks
  • Hong Leong Credit Group
    100 m
  • Komtar JBCC
    110 m
  • Sentral Kotaraya Bus Terminal
    130 m
  • Johor International Convention
    130 m
  • Galleria at Kotaraya
    140 m
  • Institut Teknologi Tun Abdul Razak
    150 m
  • Public Mutual Bhd
    160 m
  • MayBank @ Jalan Tun Abdul Razak
    210 m
  • Gurdwara Sahib Johor Bahru
    210 m
  • JB City Square
    230 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-0 year(s)
Stay for free if using existing bedding.
Baby cot/crib may be requested directly from the property. Subject to availability.
Children 1-0 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 1 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • No reception (Self-check-in process). The Operation Team is on duty from 9:00 AM to 9:00 PM and provides support via call or WhatsApp.
  • Property would collect security deposit via bank transfer or Touch n Go in the amount of RM 200 / SGD 70 upon check-in.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out until11:00
The property
  • Number of rooms 1
  • Non-smoking rooms/floorsyes
  • License Id / Local Tax ID/ Entity Name39572166

Reviews of Suasana JB City Center Suites by NEO from real guests

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All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.

Provided by verified guests of

Agoda logo
8.0

Very good

Recent ratings trend

10 most recent verified ratings received by the property

  • 9.2
  • 10
  • 8.4
  • 8.4
  • 8.0
  • 10
  • 10
  • 6.8
  • 10
  • 10

Most recent

  • Location score 9.3 out of 10 and is a high score in Johor Bahru
    Location9.3
  • Service score 8 out of 10
    Service8.0
  • Value for money score 8 out of 10
    Value for money8.0
  • Cleanliness score 7.7 out of 10
    Cleanliness7.7
  • Facilities score 7.7 out of 10 and is a high score in Johor Bahru
    Facilities7.7
High score for Johor Bahru

Rating

9+ Exceptional (29)
8-9 Excellent (10)
7-8 Very Good (8)
6-7 Good (9)
<6 Below Expectation (19)
Guest Type
Room Type
Language
Showing 75 verified guest comments
Changed to review page 1
  1. 9.2
    Exceptional
    Nurul from Singapore
    Group
    Standard Room
    Stayed 3 nights in June 2025

    “Nice & Spacious Apartment”

    We enjoyed our stay as the place is spacious and was close to all the many places we planned to visit. The only drawback is that the building has some sort of odd smell issue. On our second day there, we started to notice the slightly pungent sewage system smell that greets you the moment you step out of the lift at your designated floor. The smell occassionally seeps in from the bathroom sewage pipes too so we kept the bathroom door closed most of the time. The bathroom has water heater for hot/cold showers, plenty of tissues, no dustbin for the tissues, one bath soap and no other toileteries such and toothbrushes/toothpaste/combs so do bring your own. The whole place is nice and clean in general, but don't expect any hotel-level standards, and your stay will be pleasant enough.

    Reviewed July 07, 2025
  2. 7.2
    Very good
    TANYA from Singapore
    Family with young children
    1 Bedroom City Suite
    Stayed 1 night in August 2025

    “Toilet needed a more thorough cleaning”

    The overall layout was great but the strong smell of mothballs was overwhelming. At most places, the checkout time is 12pm, but this was at 11am. There was a fault with our toilet door the night before, and waited over 1 hour for the technician to come. I was on the way out so it was a bit inconvenient. They could’ve extended the checkout till 12pm at the least. Toilet itself needed a more thorough cleaning. Otherwise decent.

    Reviewed August 28, 2025
  3. 6.8
    Good
    Joyce from Singapore
    Family with teens
    1 Bedroom City Suite
    Stayed 2 nights in June 2024

    “Strong smelly from toilet and corridor”

    Cleanliness: 7/10 I really can't stand the smelly from toilet. The smelly air came from toilet bowl. Cleaner didn't clean and wash the wall and basin tap,a bit dirty. Morning time ,the corridor also have a bad smell but night time the smell gone. Got a lot of dust under the sofa. Facilities in the house:7/10 I saw have washer at the unit I booked ( 1 bedroom suite city view) from the post,but when I reached the unit I didn't see the washer.Messaged host,replied, washer at level 34. I requested host prepare 1 more towel ,he said the unit have 4 towels,but in the end only 3 towels. I aksed whether have Nexflix but host said No but have TV box so I thought should be fine but in end,we found the whole house,didn't see any TV box. The host dishonest when I ask him before book this unit,very disappointed. Space/Cool: 9.5/10 For the house,I will rate it 5 stars,I like it bar style dinning table concept. The living hall air con very cool,5 star. But the bedroom temperature not really cool,need to adjust until 16,for living hall 23-25 enough cool. Take note: 5/10 When we reached there,I check everything,the bathroom water tap got problem,I messaged the host ,we will reach the unit evening time,but he arrange his team go to our unit to fix the water tap without our permission without NO one inside. The 4 main lift down on Mon 10/6 until further notice,only bomba lift working but the host totally didn't mention it to me early before we check in on 13/6-15/6. I messaged him by 12pm on 13/6 then he said all lift down and offered me other place,I rejected because we don't want the place he offered. We suffered waited and squeezed in a lift and forced walked down from #10 to #01 lobby. This was my 2nd time stayed at Suasana but different host. This house didn't prepare tissue box too only toilet roll.This was my bad experience for this unit.I will not return again...

    Reviewed June 20, 2024
  4. 6.8
    Good
    Selene from Singapore
    Family with teens
    Standard Room
    Stayed 1 night in July 2025

    “Unpleasant Experience ”

    Room is decent clean and good location with reasonable price. However, Owner insist for RM 200 / SGD 70 deposit on the day before check in which was unknown during booking. Owner also block off the cancellation request from Agoda. Owner Promise to refund deposit within 3 days after check out. However drag to 10 with the excuse saying Finance team on leave. Will not stay with Neo again

    Reviewed July 17, 2025
  5. 7.2
    Very good
    Samantha from Singapore
    Group
    1 Bedroom City Suite
    Stayed 1 night in November 2023

    “Best Location near JB Checkpoint”

    I think the hotel and suites side is under a different entity from the "apartment" side of the business. Perhaps you might receive better service if you book directly on the hotel's official website. I made my booking just slightly more than a week before my check-in date. Reach out to host for check-in process - no response. Reached out again 3 days before - no response. Host only reached out with all relevant information in the morning on the day itself at 9am. As a person who likes to be prepared, i did not appreciate this at all. Check-in process was easy. The room was clean and the interior was cosy. Only issue that was also continuously brought up by other visitor was that the toilet stinks. It smells like someone ate buffet everyday for a week, had constipation and just took a dump. The 2 fresherners in the bathroom were no help at all. There was also an old towel left hidden behind the toilet door by the previous visitor. Probably missed out by the cleaners during cleaning. It was gross but it didnt bother us too much since there were clean towels prepared for us. The location is unrivaled, just mins away from JB checkpoint and very easy to locate. I stayer here on a public holiday so i paid a higher than average price. I also didnt get to use any hotel amenities so i cant comment on those. TLDR: If you're just looking for a convenient space to lay the night and does not mind that the bedroom is next to a very stinky toilet, stay here when the prices are low.

    Reviewed November 25, 2023
Changed to review page 1

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