Holiday Inn Chicago Mart Plaza River North
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8.4
Excellent
/10
(621 reviews)See what guests said
View3
Housekeeping2
Breakfast1
See map
8.9
Excellent
Location rating score
Excellent location - 70 meters from city center
Parking
Available
  • Skydeck Chicago - Willis Tower1.01 km
  • Magnificent Mile1.14 km
  • Cloud Gate1.32 km
  • Millennium Park1.43 km
  • Art Institute of Chicago1.5 km
  • 360 Chicago Observation Deck1.66 km
  • Navy Pier2.82 km
  • Field Museum2.97 km
  • Wrigley Field6.83 km
  • Museum of Science & Industry11.65 km
  • 3.5-star Hotel
    Free Wi-Fi

    Holiday Inn Chicago Mart Plaza River North

    350 West Mart Center Drive, River North, Chicago (IL), United States, 60654 - See map
    Very good cleanliness
    7.9 rating for cleanliness
    Very good comfort
    7.9 room quality and comfort
    Very good service
    7.7 rating for service
    Very good facilities on premise
    7.2 facilities on premise
    • 330 meters to public transportation

    • Free Wi-Fi in all rooms!

    • Steamroom

    • Air conditioning

    • Daily housekeeping

    Your dates are popular among travelersUsers are booking a place in Chicago (IL) every 8 minutes on Agoda.com
    Value for money7.6
    Location rating8.9
    Nearest airportMidway International Airport (MDW)
    Distance to airport14.0 km

    Rooms available at Holiday Inn Chicago Mart Plaza River North

    7.9
    Very good
    Room comfort & quality
    Standard
    Standard
    ...
    • Room size: 25 m²/269 ft²
    • Pool view
    • 1 king bed or 2 double beds
    Enter dates to see prices
    1 King Bed Premium River View Non-Smoking
    1 King Bed Premium River View Non-Smoking
    ...
    • Room size: 25 m²/269 ft²
    • Non-smoking
    • 1 king bed
    Enter dates to see prices
    1 King Bed Premium City View Non-Smoking
    1 King Bed Premium City View Non-Smoking
    ...
    • Room size: 25 m²/269 ft²
    • Non-smoking
    • 1 king bed
    Enter dates to see prices
    2 Double Beds Premium River View Non-Smoking
    2 Double Beds Premium River View Non-Smoking
    ...
    • Room size: 25 m²/269 ft²
    • Non-smoking
    • 2 double beds
    Enter dates to see prices
    2 Double Beds Non-Smoking
    2 Double Beds Non-Smoking
    ...
    • Room size: 25 m²/269 ft²
    • Pool view
    • 2 double beds
    Enter dates to see prices
    King Mobility Accessible Roll In Shower Non-Smoking
    King Mobility Accessible Roll In Shower Non-Smoking
    ...
    • Room size: 25 m²/269 ft²
    • Non-smoking
    • 1 king bed
    Enter dates to see prices
    1 King Bed Non-Smoking
    1 King Bed Non-Smoking
    ...
    • Room size: 25 m²/269 ft²
    • Non-smoking
    • 1 king bed
    Enter dates to see prices
    2 Double Beds Premium City View Non-Smoking
    2 Double Beds Premium City View Non-Smoking
    ...
    • Room size: 25 m²/269 ft²
    • Non-smoking
    • 2 double beds
    Enter dates to see prices
    2 Double Beds Accessible Roll In Shower Non-Smoking
    2 Double Beds Accessible Roll In Shower Non-Smoking
    ...
    • Room size: 25 m²/269 ft²
    • Non-smoking
    • 2 double beds
    Enter dates to see prices
    1 King Bed Studio Suite City View Non-Smoking
    1 King Bed Studio Suite City View Non-Smoking
    ...
    • Room size: 25 m²/269 ft²
    • 1 king bed
    Enter dates to see prices
    Property ranking|Compared to 2,041 Chicago (IL) properties
    See all rankings
    Room comfort score
    7.9/10
    Location score
    8.9/10
    Value for money score
    7.6/10
    Cleanliness score
    7.9/10
    Better than
    98
    %
    of Chicago (IL) properties
    Better than
    96
    %
    of Chicago (IL) properties
    Better than
    95
    %
    of Chicago (IL) properties
    Better than
    95
    %
    of Chicago (IL) properties
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    Overall rating:

    8.4

    Excellent
    830 reviews
    Cleanliness
    7.9
    Facilities
    7.2
    Location
    8.9
    Read all reviews >
    More about Holiday Inn Chicago Mart Plaza River North

    More about Holiday Inn Chicago Mart Plaza River North

    Connected to the Merchandise Mart by an indoor bridge walkway, this downtown Chicago hotel is just steps away from the fine dining, shopping and entertainment of the city and offers panoramic views of the Chicago River and city skyline. Free WiFi access is available. Every room at Holiday Inn Chicago Mart Plaza River North provides premium linen and bedding, a 47-inch flat-screen TV and an oversized work desk with an ergonomic chair. Some rooms also include a seationg area. Guests can dine in Merchants Cafe for breakfast or dinner and enjoy elevated comfort food with a twist on traditional cuisine. Cityscape offers local Chicago classics, craft beer, and unique cocktails with a view of the Chicago skyline through the floor-to-ceiling windows. In-room dining services are also available for guest convenience. An indoor swimming pool, dry sauna and a 24-hour fitness center with aerobic and cardiovascular machines are available at the hotel. Business travelers can utilize the 24-hour business center, which offers full service printing and faxing. Navy Pier and Millennium Park are both less than 2 miles away from the hotel. The Chicago theatre district is 1 mile away. Midway International Airport is a 25-minute drive away.

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    Most talked about facilities

    Internet
    6 mentions
    Breakfast
    3 mentions
    Housekeeping
    3 mentions
    View
    2 mentions

    What they offer

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Food and dining

    Breakfast options

    American
    Continental
    Vegetarian
    Gluten-free

    Restaurants on site

    Merchant's Cafe
    Cuisine:American
    Menu:Buffet, A-la-carte

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Property announcements

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    Reviews of Holiday Inn Chicago Mart Plaza River North from real guests

    Overall rating
    8.4
    Excellent
    From 830 reviews
    8.8Location
    8.6Cleanliness
    8.6Room comfort and quality
    Agoda Reviews (71)Booking.com Reviews (550)
    Rating via Agoda7.8
    /
    10
    Cleanliness7.9
    Facilities7.2
    Location8.9
    Room comfort and quality7.9
    Service7.7
    Value for money7.6
    High score for Chicago (IL)
    Rating
    9+ Exceptional (10)
    8-9 Excellent (9)
    7-8 Very Good (13)
    6-7 Good (6)
    <6 Below Expectation (6)
    Time of the year
    Mar - May (9)
    Jun - Aug (20)
    Sep - Nov (11)
    Dec - Feb (4)
    Don't miss out!Users are booking a place in Chicago (IL) every 8 minutes on Agoda.com
    All guests (71)
    All room types
    All languages

    Show reviews that mention 

    Showing 44 verified guest comments
    123
    4.4
    Mehrzad from United States
    Family with teens
    2 Double Beds Non-Smoking
    Stayed 5 nights in September 2019

    Unorganized and Old”

    The buffet breakfast rate from 1 to 5 is ONE, there was no verity during our five days in this hotel, waitresses frequently checked us to see how much we have breakfast and they served orange juice instead of allowing us to have it ourselves.

    Reviewed September 28, 2019
    10.0
    Exceptional
    Nicole from United States
    Family with young children
    2 Double Beds Non-Smoking
    Stayed 3 nights in August 2019

    Exceptional”

    Location is ideal and great prices, excellent staff. Will return to this IHG property for a future trip.

    Reviewed September 07, 2019
    9.2
    Exceptional
    Roy from United States
    Couple
    2 Double Beds Non-Smoking
    Stayed 2 nights in August 2019

    Excellent downtown location for tourists”

    This is a great hotel for those on a brief tour to Chicago. You won't need a car as it is conveniently located by Chicago River within easy walking distance of most attractions: shopping, theater, museums, and parks. It is also only a block away from public transportation that can bring you to out its suburbs, its famed universities, and its airports.

    Reviewed September 07, 2019
    5.6
    Liching from United States
    Business traveler
    2 Double Beds Non-Smoking
    Stayed 2 nights in August 2019

    Above average”

    We left the towels we used on the floor for the first night and thought they will replace with new towels. However, we found the towel was hanging back on the towel rack with make-up on it. Not sure if it was from what we used or from other room.

    Reviewed August 28, 2019
    6.4
    Good
    Robertson from Philippines
    Couple
    1 King Bed Premium City View Non-Smoking
    Stayed 3 nights in July 2019

    Decent Stay in Chicago”

    The place is not too close to public transportation and its about 10~15 min walk to the Magnificent Mile area or to the State Street shopping area. Hotel had no complimentary drinking water nor hotel room slippers.

    Reviewed July 14, 2019

    Dear Robertson, Thank you for taking the time to share your experience on Agoda. We are sorry to learn you felt the hotel was not close to public transportation as the hotel is connected via enclosed pedway to the Merchandise Mart CTA train station which services Purple and Brown line CTA trains and is a short 5-minute walk to the Clark/Lake CTA Blue line station which provides transportation to and from O'Hare International Airport. Slippers are also available upon request so please feel welcome to contact the Front Desk with a request for slippers during a future visit. We greatly appreciate you choosing the Holiday Inn and hope to welcome you as our guest in the future.

    Responded August 06, 2019
    Holiday Inn Chicago Mart Plaza River North
    9.6
    Exceptional
    Matthew from United States
    Group
    2 Double Beds Premium City View Non-Smoking
    Stayed 2 nights in July 2019

    Clean, comfortable, and near the train”

    Rooms were clean and comfortable, and staff was very kind and responsive to our needs. Hotel rooms begin on the 16th floor, so you're guaranteed great views of the city; it's a little confusing to find the entrance but we were led to the front door with navigation tools. Merchandise Mart is across the street from this hotel, with access to Brown and Purple Lines on CTA.

    Reviewed July 08, 2019

    Dear Matthew, Thank you for choosing to stay at the Holiday Inn Chicago-Mart Plaza River North! We agree the hotel's layout is indeed unique with the hotel lobby beginning on the 15th floor, but the views and oasis-like atmosphere it provides our guests are hard to beat. We appreciate your review and hope you grant us another opportunity to host you in the future.

    Responded August 06, 2019
    Holiday Inn Chicago Mart Plaza River North
    8.8
    Excellent
    Ryan from Canada
    Group
    Standard
    Stayed 2 nights in June 2019

    Very Nice Place”

    My group and I really enjoyed our stay. The room was clean and exactly as advertised. The only con I will mention is the price of food at their restaurant. It was very over priced. Breakfast included would have been nice too but it was extra. Breakfast buffet was $25/person.

    Reviewed June 20, 2019

    Dear Ryan, Thank you for taking the time to share your experience on Agoda and we thank you for choosing the Holiday Inn Chicago-Mart Plaza River North!

    Responded August 06, 2019
    Holiday Inn Chicago Mart Plaza River North
    9.6
    Exceptional
    Rogelio
    Couple
    2 Double Beds Non-Smoking
    Stayed 2 nights in June 2019

    Holiday Inn was great, but i booked thru Agoda and they did a horrible job”

    Agoda drooped ball and I had to pay again at hotel lobby, Bcs Agoda never sent them or us confirmation. I tell you what they sure didn’t forget to charge me all the invoice. Two - Three outs on phone before I could get refunded back one of the charges

    Reviewed June 17, 2019
    6.8
    Good
    Abhishek from India
    Business traveler
    2 Double Beds Accessible Roll In Shower Non-Smoking
    Stayed 13 nights in March 2019

    Average hotel”

    The hotel looks and feels old and some corners are dusty. The appliances are old especially the coffee machine which is a bit dirty

    Reviewed March 27, 2019
    10.0
    Exceptional
    Becky from United States
    Solo traveler
    1 King Bed Premium City View Non-Smoking
    Stayed 1 night in January 2019

    Splendid lovely and comfortable ”

    Easy walk from Union Station Friendly personnel Lovely room and view over canal and watched sunset I would definitely stay here again and recommend to anyone Thank you

    Reviewed January 30, 2019
    9.6
    Exceptional
    Wenjing
    Family with teens
    2 Double Beds Premium River View Non-Smoking
    Stayed 2 nights in December 2018

    New Year's Eve ”

    We're happy stay here for 2 days trip at Chicago. Transit inside the Mart Plaza was so convenience, night view from the room was a plus! Would still stay here for next visit.

    Reviewed January 05, 2019
    5.2
    DEREK from Australia
    Business traveler
    Premium King Room with City View
    Stayed 3 nights in October 2018

    Not amazing for the price ”

    The rooms were 'ok' but on a whole the hotel was disappointing, for the exceptionally high rate i paid. The breakfast was terrible, and the desk staff not amazingly helpful. i asked the conceirge for help on where to eat and she simply handed me a piece of paper with a list on it, no verbal interaction whatsoever. On the Saturday night i paid nearly $600, and got $250 worth of hotel experience. No late checkout, no help on going through my bill... just overall disinterest. Would not stay again.

    Reviewed October 21, 2018
    7.7
    Very good
    Lai from Hong Kong
    Business traveler
    2 Double Beds Premium City View Non-Smoking
    Stayed 6 nights in September 2014

    Good location, nice staff”

    Nice staff, gd location, big room

    It's next to merchandise mart that's convenience for me to attend the show there. Room is big and newly redecorated recently. Bed is comfortable. Staff is always nice, especially the counter staff.

    Reviewed October 23, 2014
    7.7
    Very good
    Lai from Hong Kong
    Business traveler
    2 Double Beds Premium City View Non-Smoking
    Stayed 6 nights in September 2014

    Convenient for bsuiness trip”

    gd location, nice staff, comfort bed

    It's next to merchandise mart that's convenience for me to attend the show there. Room is big and newly redecorated recently. Bed is comfortable. Staff is always nice, especially the counter staff.

    Reviewed October 23, 2014
    9.7
    Exceptional
    ryan from United States
    Couple
    1 King Bed Premium River View Non-Smoking
    Stayed 1 night in September 2014

    Best holiday inn!”

    Value, location, view

    Very impressive! Better than most holiday inn hotels. Loved the view from the hotel. Walking distance to the Merchandise mart train station and a few good restaurants like Lou Malnoti's. Very nice lounge/bar.

    Reviewed September 06, 2014
    8.0
    Excellent
    Lai from Hong Kong
    Business traveler
    2 Double Beds Premium City View Non-Smoking
    Stayed 5 nights in July 2014

    Next to merchandise mart”

    free wifi, clean room, gd location

    The room is at standard, nice staff, free wifi, overall very good for businees purpose, especially if u have show at the merchandise mart.

    Reviewed August 10, 2014
    8.0
    Excellent
    Lai from Hong Kong
    Business traveler
    1 King Bed Premium River View Non-Smoking
    Stayed 5 nights in July 2014

    Nice location”

    Next to merchandise mart, free wifi, fair price

    The room is at standard, nice staff, free wifi, overall very good for businees purpose, especially if u have show at the merchandise mart.

    Reviewed August 10, 2014
    8.7
    Excellent
    ZHIJIE from Singapore
    Solo traveler
    Standard
    Stayed 2 nights in July 2014

    So good location to the center of CBD”

    good location, clean and friendly

    I like the hotel very much, it's convenience for taking a walk to the centre of city. and many good restaurants around. The hotel staff are friendly and especially the valet parking people are very professional. I will certainly recommend to my friends about this hotel.

    Reviewed July 28, 2014
    6.7
    Good
    NG from United Kingdom
    Solo traveler
    Standard
    Stayed 4 nights in March 2014

    The hotel is well-located.”

    Good location in the city. Well-connected to subway. Well-trained staff.

    The hotel is in good location where the subway is easily accessible. The room is OK but nothing special comparing with other holiday Inn. The staff is well-mannered. You shouldn't have any expectation of the quality of the breakfast which is clearly substandard.

    Reviewed May 27, 2014
    6.7
    Good
    Lai from Hong Kong
    Business traveler
    Standard
    Stayed 1 night in September 2013

    convenience for business trip”

    next to merchandise mart, cheap in price, free wifi in room

    I staty here for 1 night becoz of the typhoon in Hong Kong that my flight was cancelled. The hotel is relatively cheap in price in that business area. Fast check-in and friendly staff. Room is ok, don't expect too much for this price. Free wifi in rooms is the best in this area. Right next to Merchandise Mart, if you need to attend any show here, this hotel is the closest.

    Reviewed October 03, 2013
    123
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    Holiday Inn Chicago Mart Plaza River North
    |Very good 7.8
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    • Excellent location
    • Skydeck Chicago - Willis Tower
    • Merchandise Mart Railway Station is within 0.33 km