Holiday Inn Express Chicago Magnificent Mile

i like that the room were so clean and had every necessary amenity in it. Even though it was not so spacious, i did not feel any inconvenience. The location is just appropriate.

Carpets dirty, floors dirty, small rooms, loud cleaning ladies in the hallways early in the morning, breakfast items old and poor quality, location great, reception staff great, no hot running water, elevator floors were disgusting, only nice thing was location and clean lobby.

Great location very helpful staffs and superb housekeeping! Definirelt will recommend to others

We stayed here 5 nights, just a block of Mag mile, brilliant buffet breakfast, our room had a fridge, microwave, lounge with huge plasma and breakfast board in addition to our bedroom. We were on the top floor and had view of the Hancock tower. Great supermarket one block down to fill your fridge (Jewel Osko)

most of the staff looked at you with suspicion, as if you were a thief looking to steal their $20 fake plant in the lobby. This place is a joke, the only redeeming quality is the location. Never again. Pay the extra and go to the embassy suites down the road. Please!

It was confortable in general. The location of the hotel is perfect,right in downtown core area, 20 min walking to major attractions.

It was nice but the room was little bit small.. However the breakfast was very nice!

Even for a non-luxury hotel, the lack of service and common courtesy was appalling. More than 5 times, I said Hi to the staff and they just stared right back at me. Not just one person. Five different people. At the front desk, they keep having private conversation while they serve a customer and don't even say Hi or Bye. Well I am very sorry that I was such a nuisance to them and had to disturb their private chitchat during work hours. Housekeeping won't even put toilet paper in the toilet paper holder. They just leave it on the toilet cover for the customer to do it themselves. Why tip? When you don't know all the rules of the hotel right away and you ask the staff, you immediately get the "duh idiot" face. No smile. No friendliness. Figure out your stuff yourself even when it's your first time here. Construction goes on around the hotel past 10pm. This I don't know whose decision it was. Probably the city's? I stayed here because I didn't foresee spending much time at the hotel. But even the minimal interaction I had with the staff here was too puzzling. I used to live in Chicago for 5 years, so I don't think I was expecting something out of the ordinary for a Chicagoan. I guess expecting a greeting was naive of me. Next time I plan to stay at a different place just so I will be able to hear a friendly Hello back and to avoid getting the stare of "why the f are you talking to me?" I will gladly pay the extra sum per night if that's what it takes to be treated like a human.

comfortable & convenient

We enjoyed our stay. Breakfast was good and the staff excellent. The hotel is older but very well looked after and very clean. Highly recommend.

it's a good hotel at a great location. All the main attractions can be reached on foot or with a short taxi ride. Staff is very friendly and hotel very clean. Breakfast buffet is very good. The room was somewhat small, but other than that a great hotel.

I really enjoy my visit to Chicago. Excellent location excellent, very kind staff, small rooms but confie. Clean and nice

It was great. Rooms were small but very clean. Very good value for money,amazing location,.

Good

its decent place for any kind of traveler,- bussiness, vacation or tourist. located just in middlr of heard of nice and vibrant cite as Chicago definately is. there are no restoran at hotel and breakfast absolutely rubbish, but it plenty of excellent joint for breakfast, lunch or dining right behind any corners. roomrate probably one of the best price offer for Chicago downtown, room is very small, aircon/heater pretty noisy (but serve the purpose). i would say its very decent 2* hotel by HK or s'pore scale. say at HK you can get solid 4* for 15-20 % cheaper price at downtown (casuay bay, wanchai etc) and HK not a cheap city too

This was the best value I could find given that costs for hotels are very high in this area of town. I'm used to staying in hotels overseas so this is much nicer than I'm used to.