Holiday Inn Express Durban - Umhlanga
Holiday Inn Express Durban - Umhlanga
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 Holiday Inn Express Durban - Umhlanga
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Lobby Holiday Inn Express Durban - Umhlanga
Lobby
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Swimming pool Holiday Inn Express Durban - Umhlanga
Swimming pool
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Swimming pool Holiday Inn Express Durban - Umhlanga
Swimming pool
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Location
Excellent
8.2
See all 29 photos Holiday Inn Express Durban - Umhlanga
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Very good
From 96 reviewsSee what guests said
7.6
Recommended by 81% of guests
  • Heart of the city

  • Air conditioning

Room choices
7.5
Very good
Room comfort & quality
Standard Twin Room
Standard Twin Room
...
  • 17 m²/183 ft²
  • Shower
  • 2 single beds
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Twin Standard
Twin Standard
...
  • Shower
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Standard
Standard
...
  • Shower
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Double Room with Sea View - Non-Smoking
Double Room with Sea View - Non-Smoking
...
  • 22 m²/237 ft²
  • Shower
  • 2 single beds
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Twin Room with Sea View - Non-Smoking
Twin Room with Sea View - Non-Smoking
...
  • 21 m²/226 ft²
  • Shower
  • 2 single beds
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Double Standard
Double Standard
...
  • Non-smoking
  • Shower
  • 1 double bed and 1 sofa bed
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Double Room with Sea View - Smoking
Double Room with Sea View - Smoking
...
  • 22 m²/237 ft²
  • Shower
  • 2 single beds
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Twin - Non-Smoking
Twin - Non-Smoking
...
  • Non-smoking
  • Shower
  • 2 double beds and 1 sofa be...
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Single Standard
Single Standard
...
  • Shower
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Twin - Smoking
Twin - Smoking
...
  • Shower
  • 2 double beds and 1 sofa be...
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More about Holiday Inn Express Durban - Umhlanga

More about Holiday Inn Express Durban - Umhlanga

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What they offer

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Guest policies

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Some helpful facts

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Announcements

Please note that the credit card used to book the accommodation will need to be presented upon check-in. Please note the hotel offers wireless internet throughout - the first 100MB is free, thereafter charges apply.

Real reviews from real guests

Agoda Reviews (96)Booking.com Reviews (1621)
7.6
Very good
Read reviews from:
Cleanliness8.2
Facilities6.7
Location8.2
Room comfort and quality7.5
Service7.5
Value for money7.4
Provided by verified guests of Agoda
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Showing 82 verified guest comments
12345
9.2
Qasim from South Africa
Couple
Twin - Non-Smoking
Stayed 4 nights in April 2018
Great Value-for-money hotel in heart of trendy Umhlanga ”
Second time staying at this hotel, and boy has the standard actually improved! If you’re looking for a no-nonsense, well-priced hotel with all modern amenities in the heart of Umhlanga, this is it! 10 min drive to Gateway Mall, 10 min drive to main beaches in Umhlanga, and easy access to highway. Will definitely be back soon!
Reviewed May 02, 2018
Thank you for your feedback on your recent stay. We are delighted that we exceeded your expectations and look forward to welcoming you back in the future. Warm regards, Hotel Management
Responded May 06, 2018
Holiday Inn Express Durban - Umhlanga
9.2
Mishkah from South Africa
Group
Double Standard
Stayed 2 nights in March 2018
Great Hotel (Room 544)”
I enjoyed staying at the Holiday Inn Express. The staff are friendly, the rooms are clean and it's location is close to a shopping and hospital (5min by car). The only suggestions I would make is to have more of a variety of cooked foods for the breakfast and to change the access times of the pool to open earlier and close later, perhaps 6am-7pm? Other than that I was impressed with the hotel given that it is an express.
Reviewed March 05, 2018
Thank you for your lovely comments on your stay and the suggestions on improving our services. We look forward to the opportunity to welcome you back in the future, warm regards Hotel management
Responded April 14, 2018
Holiday Inn Express Durban - Umhlanga
5.2
Mrs. from South Africa
Solo traveler
Standard
Stayed 4 nights in January 2018
Above average”
I expected a bit more in my room. I checked in well after 3.30pm and had to call the housekeeping to clean my shower door which was not even cleaned in the first place. Not sure if detergents are used to clean hand basin etc. If a hand basin is cleaned with proper detergents it should still be shiny clean. Also the tray on which the kettle and cups were on was not cleaned at all. I had to ask housekeeping to clean that too. When sugar & milk is requested it should be delivered on a side plate and not just handed to a guest. Thank you.
Reviewed January 09, 2018
Thank you for your detailed feedback of your stay. We value all comments and uses these to improve our offering to our guest. Warm regards, Hotel Management
Responded January 10, 2018
Holiday Inn Express Durban - Umhlanga
4.8
Luke from South Africa
Family with young children
Twin - Non-Smoking
Stayed 1 night in December 2017
Acceptable”
Needs upgrading, better food mpre options. Pool size too small Some staff friendly but others not at all
Reviewed December 25, 2017
Thank you for your feedback on your recent stay. We value your comments to improve on our service. Warm regards, hotel Management
Responded January 10, 2018
Holiday Inn Express Durban - Umhlanga
9.6
Dane from South Africa
Business traveler
Standard Twin Room
Stayed 1 night in December 2017
Exceptional”
excellent stay at Holiday Inn Express, fantastic service delivery from staff member Mohammed
Reviewed December 04, 2017
Thank you for your feedback, we are delighted that Mohammed's service was fantastic. warm regards, Hotel management
Responded January 10, 2018
Holiday Inn Express Durban - Umhlanga
10.0
HAMZA from South Africa
Family with young children
Double Standard
Stayed 1 night in July 2017
Great location, charming rooms and friendly staff”
Breakfast was disappointing, 20 mins before closing and no items were replenished. Other hotels accommodate their esteemed guests even 15 mins after closing of breakfast! I saw people grabbing the last 2 cupcakes as if we were being done a favor. Please see that this is not your hotels policy
Reviewed July 24, 2017
4.8
Anoopkumar from South Africa
Family with young children
Double Standard
Stayed 1 night in February 2017
Family”
There was no fridge in the room.Rooms are very small.dust in the rooms.
Reviewed February 20, 2017
3.6
Randheer
Family with young children
Double Standard
Stayed 3 nights in January 2017
Dissapointing/Awful”
The staff were not friendly at all. My 3 night stay was cut down to one night due to the cockroach's that were found in the room. I am still waiting for Holiday inn Express to respond to my last email regarding the compensation as I drove back at night in the poring rain back home which is 600km away.
Reviewed January 25, 2017
6.4
Mangai from South Africa
Couple
Double Standard
Stayed 7 nights in December 2016
UNACCEPTABLE SERVICE”
We had an awful experience, as we had booked this and paid for this accommodation in January 2016, One of the days, when we arrived in the hotel, there was a note under the door, asking us to settle the bill or vacate the room.The staff in the billing are so incompetent, after checking out on the final day, only to get home and see that our credit card was debited with an amount of over R8000.00. After several calls it was resolved, but I find this so unacceptable.
Reviewed January 10, 2017
6.8
Mahomed from South Africa
Family with young children
Double Standard
Stayed 4 nights in December 2016
Nice stay but a bit cramped ”
No cupboards. Aircon was noisy.
Reviewed January 06, 2017
7.6
aqeel from South Africa
Family with young children
Double Standard
Stayed 3 nights in December 2016
nice hotel with good location...a bit pricey though for the size of the rooms”
good location. rooms are a bit small
Reviewed January 06, 2017
7.6
Mamello from South Africa
Family with young children
Double Standard
Stayed 2 nights in December 2016
Looks can be deceiving ....”
A promising hotel with amazing views of the ocean - modern building in a bustling business district closer to all amenities. Alas - I missed the "express" part in the Holiday Inn name. Very small rooms and bathroom for a family of four. This is meant for single travelers or a family of one child. Overall, not a bad place but wouldn't recommend for a big family - staying over for more than 2 days.
Reviewed January 04, 2017
8.8
Thokozani from South Africa
Family with young children
Double Standard
Stayed 7 nights in September 2016
Not good experience ”
Lost expensive glasses over the counter
Reviewed October 04, 2016
5.6
Nora from Armenia
Family with teens
Double Standard
Stayed 3 nights in September 2016
Good location, could be cleaner”
We spent 3 nights in the hotel. One room was booked for two adults and 2 older kids. However, the room was not comfortable and was small for having two beds in the room. the hotel should not provide the rooms for 4 people. The carpets on the floor was not clean. No room service is available. We came very late in the evening and could not order food on phone. Instead, had to go down to the restaurant, order it. And then come back again to collect. The location is good, close to Gateway mall and to the see.
Reviewed September 30, 2016
6.4
camillo from South Africa
Business traveler
Double Standard
Stayed 4 nights in September 2016
ovepriced compared to hotels in the vicinity,breakfast awful quality,no room service,room not comfortable for a for a four night stay.”
no further comment
Reviewed September 22, 2016
10.0
Rookaya from South Africa
Family with young children
Double Standard
Stayed 1 night in September 2016
A lovely stay”
Cleanliness
Reviewed September 15, 2016
4.4
Kar from Malaysia
Business traveler
Double Standard
Stayed 1 night in September 2016
Dont be there because of Holiday inn name.”
Breakfast was really simple. No choice. Staff will come and disturb you early in the morning for housekeeping. Compare to other Holiday inn express, I would recommend don't expect they are the same as other Holiday iNN in other countries.
Reviewed September 15, 2016
4.4
Kar from Malaysia
Business traveler
Double Standard
Stayed 1 night in September 2016
bad breakfast”
breakfast variety is super limited. it is really disappointed on the breakfast they offer. The fruit even rotten and decay with smell. And they serve the customer.
Reviewed September 15, 2016
4.4
Kar from Malaysia
Business traveler
Standard
Stayed 1 night in September 2016
bad service ”
staff were not so friendly as they are always busy. You need to remind them 2 times on your request. On luggage keep in receptionist , the holding key person walk away and no body have the key. Just keep on waiting. It is very disappoting for Hodiay iNN EXPRESS Perforamance.
Reviewed September 15, 2016
10.0
Anesh from South Africa
Family with young children
Double Standard
Stayed 3 nights in July 2016
Freindly staff”
All staff at the hotel were friendly and made our stay comfortable
Reviewed July 11, 2016
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