8.3

Excellent
/10
(2,779 reviews)See what guests said
Highly rated by guests – 82% would recommend
Highly rated by guests – 82% would recommend
Housekeeping197
Breakfast82
Shops15
See map

8.7

Excellent

Location rating score

Excellent location - Inside city center
Popular neighborhood
Parking
FREE
Popular landmarks
Jalan Alor 420 m
KLCC - Bukit Bintang Pedestrian Walkway 520 m
Pavilion Kuala Lumpur 580 m
Menara Kuala Lumpur 580 m
Aquaria KLCC 610 m
KLCC Park 860 m
Petronas Twin Towers 870 m
Central Market 1.6 km
Chinatown - Kuala Lumpur 1.6 km
KL Bird Park 2.5 km
Nearby landmarks
Selections Groceries 90 m
Thetole Acupuncture & Herbal Medical Centre 140 m
The Weld 190 m
Raja Chulan Monorail Station 200 m
Q&M 200 m
Nigella Grocer 200 m
Klinik Pergigian Ng 200 m
No Black Tie 240 m
Kitschy Classy Kuala Lumpur 250 m
The dentist @ KL 250 m
Holiday Inn Express Kuala Lumpur City Centre

"Gym facilities clean and provided water and towels."

Tham - December 29, 2019
Standard Twin Room 2 Single Bed - Bedroom Holiday Inn Express Kuala Lumpur City Centre
Lobby Holiday Inn Express Kuala Lumpur City Centre
Lobby Holiday Inn Express Kuala Lumpur City Centre
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Removed from saved list
Free Wi-Fi

Holiday Inn Express Kuala Lumpur City Centre

84 Jalan Raja Chulan, KLCC, Kuala Lumpur, Malaysia, 50200 - See map
Property highlights
Hygiene Plus
This property has self-selected and self-certified the hygiene measures
Learn more
Close to Jalan Alor
Within 420 m of property
Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Sterilizing equipment
Health and Medical
First aid kit
  • 160 meters to public transportation

  • Airport transfer

  • Located in heart of Kuala Lumpur

  • Free Wi-Fi in all rooms!

  • Breakfast [free]

Your dates are popular among travelersUsers are booking a place in Kuala Lumpur every 1 minutes on Agoda.com
Value for money8.3
Distance to city center0 km
Location rating8.7
Nearest airportSultan Abdul Aziz Shah Airport (SZB)
Distance to airport17.5 km

Rooms available at Holiday Inn Express Kuala Lumpur City Centre

Standard Room
...
  • Room size: 18 m²/194 ft²
  • Street view
  • 1 queen bed
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Standard Queen Room 1 Queen Bed
...
  • Room size: 16 m²/172 ft²
  • Street view
  • 1 queen bed
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Standard Twin Room 2 Single Bed
...
  • Room size: 18 m²/194 ft²
  • Street view
  • 2 single beds
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Standard Twin Room with Sofa Bed
...
  • Room size: 25 m²/269 ft²
  • Street view
  • 1 sofa bed and 2 single bed...
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Room Assigned on Arrival
...
  • Shower
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2 BEDS FOR SMOKERS
...
    Enter dates to see prices
    QUEEN BED FOR NON-SMOKERS
    ...
      Enter dates to see prices
      2 Beds
      ...
        Enter dates to see prices
        Standard Room, Multiple Beds, Non Smoking
        ...
          Enter dates to see prices
          Double Superior
          ...
            Enter dates to see prices

            Frequently asked questions

            What time is check-in and check-out at Holiday Inn Express Kuala Lumpur City Centre?

            Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

            How do I get to Holiday Inn Express Kuala Lumpur City Centre?

            For those who wish to drive their own cars, Holiday Inn Express Kuala Lumpur City Centre has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Kuala Lumpur with private transportation, the hotel can arrange both taxis or car rental.

            Is breakfast offered at Holiday Inn Express Kuala Lumpur City Centre?

            Wake up to a great buffet breakfast at Holiday Inn Express Kuala Lumpur City Centre. Full american breakfast is available for guests. Adults can enjoy breakfast offered with an additional charge of 15 MYR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

            Can special events be hosted at Holiday Inn Express Kuala Lumpur City Centre?

            You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at Holiday Inn Express Kuala Lumpur City Centre. Small or intimate events like birthday parties and entertainment events can also be accomodated. Services for in-house catering, wireless internet, in-house planning, event decoration and audio-visual equipment are offered to help your event go smoothly. End your big event day with special turn-down services to celebrate your special occasion. Services including room decorations and flower petals are available upon request.

            Can business events be hosted at Holiday Inn Express Kuala Lumpur City Centre?

            On-site venues and convenient event services make Holiday Inn Express Kuala Lumpur City Centre an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. All available venues come in different styles and sizes and can accommodate up to 180 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

            What is the smoking policy at Holiday Inn Express Kuala Lumpur City Centre?

            Holiday Inn Express Kuala Lumpur City Centre does not permit smoking in any of its rooms, but allows smoking in designated areas.

            Show more questions
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            What people love about Holiday Inn Express Kuala Lumpur City Centre

            • 8.8

              Excellent
              Location

              "Hotel located in city center, very convenient."

              Pornthip

              |

              March 2, 2020

            • 7.2

              Very good

              "Next to family mart, free basement car park."

              nurulhaida

              |

              February 11, 2020

            • 9.6

              Exceptional
              Staff 

              "The staff are all very friendly and helpful."

              Melanie

              |

              July 16, 2020

            Property ranking|Compared to 7,825 Kuala Lumpur properties
            See all rankings
            Cleanliness score
            8.6/10
            Location score
            8.7/10
            Service score
            8.2/10
            Value for money score
            8.3/10
            Better than
            97
            %
            of Kuala Lumpur properties
            Better than
            96
            %
            of Kuala Lumpur properties
            Better than
            96
            %
            of Kuala Lumpur properties
            Better than
            95
            %
            of Kuala Lumpur properties
            Up to 30% off with Agoda Insider Deals!

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            Overall rating:

            8.3

            Excellent
            2,779 reviews
            Cleanliness
            8.5
            Facilities
            7.6
            Location
            8.7
            Read all reviews >
            What travelers say they love:
            Good location and can just take the shuttle bus
            Tham from Malaysia
            Family with older children
            More about Holiday Inn Express Kuala Lumpur City Centre

            More about Holiday Inn Express Kuala Lumpur City Centre

            Holiday Inn Express Kuala Lumpur City Centre is an IHG international brand hotel in the Kuala Lumpur’s Golden Triangle. Located in Jalan Raja Chulan, just a 3-minute walk from Raja Chulan Monorail Station and a 7-minute walk from Bukit Bintang MRT Station, the property is conveniently situated in a business district, lifestyle, dining and entertainment hub.

            Accessible to all major attractions including the world-renowned Petronas Twin Towers, KL Tower, Sky Deck, Kuala Lumpur Convention Centre (KLCC), Petrosains, Aquaria KLCC, Petaling Street, Central Market, and Perdana Botanical Gardens, guests may explore Bukit Bintang shopping paradise such as Pavilion KL, Suria KLCC, Berjaya Times Square, Avenue K, Lot 10, Fahrenheit 88, and Sungei Wang Plaza. Enjoy the nightlife at Suzie Wong, Beer Bank or to Changkat Bukit Bintang area and try a variety local Malaysia cuisine at Jalan Alor.

            Let the power shower wake you up after a good night sleep with high-quality bedding and a choice of soft or firm pillows, with the additional option of rooms with sofa-bed or sofa-mattress that comfortably accommodate up to 3 guests. Amenities and facilities cover everything a traveler need. Enjoy free express start breakfast or a grab & go option, free Wi-Fi, 24-hour fitness center, 24-hour self-service laundry, vending machine, a self-service business center, 12 function rooms with tailor-made meeting setups and beverages and light meals available at the Great Bar. Holiday Inn Express Kuala Lumpur City Centre provides the best city location with the best value, the perfect choice for both business-savvy and leisure travelers.

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            Most talked about facilities

            Breakfast

            212 mentions

            Housekeeping

            123 mentions

            Internet

            15 mentions

            Food & Dining

            11 mentions

            What they offer

            9.6

            Exceptional
            Staff 

            "Love the hotel environment and helpful staff."

            Servenna

            |

            January 2, 2020

            View all reviews
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            Nearest essentials

            Distances shown are straight-line distances on the map. Actual travel distances may vary.
            Show less

            Food and dining

            Breakfast options

            Asian
            Continental
            Vegetarian

            Restaurants on site

            Restaurant
            Cuisine:American, International, Local
            Menu:A-la-carte

            What's nearby

            Distances shown are straight-line distances on the map. Actual travel distances may vary.
            Show less

            Property's guest policies

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            Some helpful facts

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            Property announcements

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            Reviews of Holiday Inn Express Kuala Lumpur City Centre from real guests

            Provided by verified guests of Agoda
            8.3
            /
            10
            Cleanliness8.5
            Facilities7.6
            Location8.7
            Service8.2
            Value for money8.3
            High score for Kuala Lumpur
            Rating
            9+ Exceptional (406)
            8-9 Excellent (224)
            7-8 Very Good (318)
            6-7 Good (80)
            <6 Below Expectation (83)
            Time of the year
            Mar - May (226)
            Jun - Aug (262)
            Sep - Nov (303)
            Dec - Feb (320)
            Don't miss out!Users are booking a place in Kuala Lumpur every 1 minutes on Agoda.com
            All guests (2779)
            All room types
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            Show reviews that mention 

            Showing 1111 verified guest comments
            12345
            9.6
            Exceptional
            Aleah from Philippines
            Business traveler
            Standard Twin Room with Sofa Bed
            Stayed 3 nights in November 2018

            Great location”

            The Holiday Inn Express is in the center of Kuala Lumpur and very near to shopping malls, street foods, train station, etc. The receptionist is very accommodating even though we're able to check-in at 3pm instead of 2pm, they gave us free snacks (tea and muffins). The breakfast is great. The free use of phone while outside the hotel is so great for foreigners (free local calls and mobile internet). The room and housekeeping are two (2) thumbs up, they keep the room clean and neat. I also like the Laundry Room :-) I will stay again in Holiday Inn Express, KLCC :-)

            Reviewed November 20, 2018

            See room deals

            Dear Aleah , Greetings From Holiday Inn Express Kuala Lumpur City Centre . Thank you for taking the time to provide feedback after your recent stay at our hotel. We are pleased you enjoy all aspects of your stay. We aim for highest standard of services so we value your feedback. We look forward to your next visit Best Regards, Hazzawani Reservations Agent

            Responded March 25, 2020
            Holiday Inn Express Kuala Lumpur City Centre
            10.0
            Exceptional
            Elise from Malaysia
            Business traveler
            Standard Queen Room 1 Queen Bed
            Stayed 5 nights in September 2017

            Highly recommended for business travelers”

            Holiday Inn Express' overall staff services and location are great for a short stay. It locates in the city centre, just great enough to be away from the chaotic traffic, and walking distance to the subway station. Altho' the morning breakfast can be pretty simple, but you can always choose to grab an Obrien's sandwich just next to the hotel with privilege of 10% discount! I tried another hotel nearby, but it was never as great as my experience here with Holiday Inn Express! Will definitely be back in future!

            Reviewed October 22, 2017

            See room deals

            Dear Elise, Greetings From Holiday Inn Express Kuala Lumpur City Centre . Thank you for taking the time to provide feedback after your recent stay at our hotel. We are pleased you enjoy all aspects of your stay. We aim for highest standard of services so we value your feedback. We look forward to your next visit Best Regards, Hazzawani Reservations Agent

            Responded March 29, 2020
            Holiday Inn Express Kuala Lumpur City Centre
            9.2
            Exceptional
            Abhiram from India
            Family with teens
            Standard Room
            Stayed 3 nights in December 2018

            Best Hotel Near to Twin Tower”

            1st thing I want to say is Agoda and Its Customer Care is the best thing I ever saw it my Life. I Mistakenly Booked my Dec booking on Jan with the same dates. They Helped me to Change the month Even it was not a refundable booking. The Best Website. All my Future bookings will be only via this Website. Thanks Agoda and Its Customer Care Executives. Now Lets Talk about theHotel Pros. 1.Best Hotel location At KLCC 2.Super Staffs. Best Behaviour 3.Clean Surroundings 4.Clean and New Rooms 5.Travel Desk is there 6.Twin Tower and Aquira is just 750mtr away from this Hotel 9.24x7 Grab availablity 10. Free Bus BusStop is just infront of the Hotel Cons. 1.Bad Breakfast ( Not just bad.. Worst Compare to other Local Hotels ) 2.Small Rooms compare to other Holiday Inns 3. Small Windows (Compare to other Hotels) 4.No Washroom Door Lock For Deluxe/Standard Queen Size Bedrooms ( Why Buddy Why ? ) :( 5.Becuse its an Express Hotel, Not as best as Other Holiday Inns.

            Reviewed January 01, 2019

            See room deals

            Dear Abriham , Greetings From Holiday Inn Express Kuala Lumpur City Centre . Thank you for taking the time to provide feedback after your recent stay at our hotel. We are sorry to hear we did not meet your expectations on this occasion . We completely understand your frustration regarding all aspect of the room as well with the services provided. Your feed back is very important to us and every comment is shared with our team and we will use these to monitor and improve the quality of services we offer to our guest to achieve complete guest satisfaction. I do hope you will give us opportunity to restore your faith in us and give you a greater feeling of what this hotel can really offer you. Best Ragards, Hazzawani Reservations Agent

            Responded March 25, 2020
            Holiday Inn Express Kuala Lumpur City Centre
            8.8
            Excellent
            Joanne from Australia
            Couple
            Standard Queen Room 1 Queen Bed
            Stayed 6 nights in July 2016

            Good value but with with some minor irritants ”

            We were transferred here by AGODA as the original booking elsewhere was not honoured. AGODA was fabulous and sorted options for us to select from quickly and at no additional cost. The Holiday Inn Express is quite new - it has small but sufficient rooms, is clean and the bed/pillows were very, very comfortable. Some minor areas for improvement - check in took too long, probably because they were full and more staff at the counter were needed. Breakfast which was free was busy and chaotic - again probably because it was full. Redesign of the dining area would help a lot. The major item for improvement is the lifts - I suspect they remain in test mode and re-programming. Waits of 15 minutes occurred, yes 15 minutes! And lifts with only 1 or 2 people indicated as full, and hence did not stop on other floors. Everyone mentioned this. Overall, a good convenient hotel, courteous staff, value for money and of course in a great location for good, bars and shopping being just a short walk from KLCC and Bukit Bintang.

            Reviewed July 29, 2016

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            Dear Joanne , Greetings From Holiday Inn Express Kuala Lumpur City Centre . Thank you for taking the time to provide feedback after your recent stay at our hotel. We are pleased you enjoy all aspects of your stay. We aim for highest standard of services so we value your feedback. We look forward to your next visit Best Ragards, Hazzawani Reservations Agent

            Responded March 31, 2020
            Holiday Inn Express Kuala Lumpur City Centre
            9.2
            Exceptional
            Tan from Malaysia
            Family with young children
            Standard Room
            Stayed 1 night in June 2019

            Value for money and great location”

            3 years ago 2016 i booked Holiday Inn at RM220. Last week I choose to stay here again and the room rate at RM170 with free breakfast. Where to find with this price at KL city centre! Super value for money!!! What i like: -3mins walk to monorail station -10mins walk to Pavilion. -can walk to KLCC via the walkway link between Pavilion and KLCC. -free parking with lot of space available. -Basically no need to use any transport if stay here.

            Reviewed June 04, 2019

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            Dear Tan , Greetings From Holiday Inn Express Kuala Lumpur City Centre . Thank you for taking the time to provide feedback after your recent stay at our hotel. We are pleased you enjoy all aspects of your stay. We aim for highest standard of services so we value your feedback. We look forward to your next visit Best Regards, Hazzawani Reservations Agent

            Responded March 24, 2020
            Holiday Inn Express Kuala Lumpur City Centre
            9.6
            Exceptional
            Gilberto from Philippines
            Couple
            Standard Queen Room 1 Queen Bed
            Stayed 1 night in March 2018

            excellent place to stay”

            The hotel room was very clean. Shower was strong. All the basics came in excellent. Breakfast was a good variety. Staff were very friendly. I've stayed in Ascott Kuala Lumpur and E&O serviced residences in the past, and Holiday Inn offered the same excellent stay despite being priced much lower, though they didn't have a pool and nice view like Ascott and E&O.

            Reviewed March 12, 2018

            See room deals

            Dear Gilberto , Greetings From Holiday Inn Express Kuala Lumpur City Centre . Thank you for taking the time to provide feedback after your recent stay at our hotel. We are sorry to hear we did not meet your expectations on this occasion . We completely understand your frustration regarding all aspect of the room as well with the services provided. Your feed back is very important to us and every comment is shared with our team and we will use these to monitor and improve the quality of services we offer to our guest to achieve complete guest satisfaction. I do hope you will give us opportunity to restore your faith in us and give you a greater feeling of what this hotel can really offer you. Best Regards, Hazzawani Reservations Agent

            Responded March 27, 2020
            Holiday Inn Express Kuala Lumpur City Centre
            9.6
            Exceptional
            Alexander from Thailand
            Family with young children
            Standard Twin Room 2 Single Bed
            Stayed 3 nights in October 2019

            Exceptional”

            This is my 2nd time at this property, room was really clean and comfy. Had a wonderful stay....definitely will stay at Holiday Inn Express City Center whenever i'm in Kuala Lumpur.

            Reviewed October 21, 2019

            See room deals

            Dear Alexander , Greetings From Holiday Inn Express Kuala Lumpur City Centre . Thank you for taking the time to provide feedback after your recent stay at our hotel. We are pleased you enjoy all aspects of your stay. We aim for highest standard of services so we value your feedback. We look forward to your next visit Best Regards, Hazzawani Reservations Agent

            Responded March 24, 2020
            Holiday Inn Express Kuala Lumpur City Centre
            10.0
            Exceptional
            Doi from Philippines
            Solo traveler
            Standard Queen Room 1 Queen Bed
            Stayed 2 nights in November 2016

            Had a Pleasant Stay. I booked this hotel for their DIY Laundry Room”

            I like the hotel's location. It's perfect and a walking distance to the Petronas Towers. It's also accessible via the public transportation from KL Sentral. The breakfast buffet spread was alright. Nothing fancy but their food offerings is more than what I would normally have for breakfast. I originally thought of just booking a place near KL Sentral but after checking how accessible this hotel is via the buses and trains, I didn't hesitate to book here. What's great is that Holiday Inn Express is also a few meters from one of the biggest shopping malls in KL so that's a plus sign too. The biggest factor why I chose this hotel is that they have their own laundry room where you can do your own laundry. I'm kinda OC with my laundry and handing them over to strangers who will do it for you gives me mixed feelings and worries me in case they lose one of my clothes. So having to do my own laundry was very convenient for me. I'll definitely book this hotel whenever I get the chance to visit KL again.

            Reviewed January 18, 2017

            See room deals

            Dear Doi , Greetings From Holiday Inn Express Kuala Lumpur City Centre . Thank you for taking the time to provide feedback after your recent stay at our hotel. We are pleased you enjoy all aspects of your stay. We aim for highest standard of services so we value your feedback. We look forward to your next visit :) Best Ragards, Hazzawani Reservations Agent

            Responded March 31, 2020
            Holiday Inn Express Kuala Lumpur City Centre
            8.8
            Excellent
            sitta from Indonesia
            Solo traveler
            Standard Queen Room 1 Queen Bed
            Stayed 2 nights in September 2017

            best city view”

            i got room with on 13th floor and it was amazing, they gave me a stunning city view of kuala lumpur. the room just an average size but the bathroom kind of large so satisfied. but the hotelier seemed like wasnt that humble and all had serious face, maybe they were busy at that time but still it isnt right. and there's front liner, she didn't understand what i said, i dont know maybe she's can not speak english or... i dont know, after that someone took over her place to help me . and the breakfast was so so. but the restaurant quite large. and near also to pavilion and klcc

            Reviewed September 13, 2017

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            Deae Sitta, Greetings From Holiday Inn Express Kuala Lumpur City Centre . Thank you for taking the time to provide feedback after your recent stay at our hotel. We are sorry to hear we did not meet your expectations on this occasion . We completely understand your frustration regarding all aspect of the room as well with the services provided. Your feed back is very important to us and every comment is shared with our team and we will use these to monitor and improve the quality of services we offer to our guest to achieve complete guest satisfaction. I do hope you will give us opportunity to restore your faith in us and give you a greater feeling of what this hotel can really offer you. Best Regards, Hazzawani Reservations Agent

            Responded March 29, 2020
            Holiday Inn Express Kuala Lumpur City Centre
            9.2
            Exceptional
            celine from Philippines
            Couple
            Standard Queen Room 1 Queen Bed
            Stayed 1 night in November 2016

            overnight stay to attend a meeting”

            it was a good choice - value for money and the location was very convenient as we were able to walk from the hotel to our meeting venue which was less than a kilometer away. the room was also very clean and the beddings and furniture were quite comfortable despite the small space. the smaller space was expected though given this was a holiday inn express hotel...not the usual holiday inn.

            Reviewed November 17, 2016

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            Dear Celine, Greetings From Holiday Inn Express Kuala Lumpur City Centre . Thank you for taking the time to provide feedback after your recent stay at our hotel. We are pleased you enjoy all aspects of your stay. We aim for highest standard of services so we value your feedback. We look forward to your next visit Best Ragards, Hazzawani Reservations Agent

            Responded March 31, 2020
            Holiday Inn Express Kuala Lumpur City Centre
            9.2
            Exceptional
            Sabine from Germany
            Couple
            Standard Queen Room 1 Queen Bed
            Stayed 1 night in October 2017

            very good value and perfect location”

            We stayed one night at the Holiday Inn Express and it was really perfect. Very clean and modern rooms, perfect location - just a 15min walk to the Petronas Towers and just around the corner from the best rooftop bar - The Helipad. Bintang walk with all the dining options is also just a few minutes down the road. Next door is a family mart and a coffee place. Breakfast was limited, but still enough for this price and a one night stay.

            Reviewed November 07, 2017

            See room deals

            Dear Sabine, Greetings From Holiday Inn Express Kuala Lumpur City Centre . Thank you for taking the time to provide feedback after your recent stay at our hotel. We are pleased you enjoy all aspects of your stay. We aim for highest standard of services so we value your feedback. We look forward to your next visit Best Regards, Hazzawani Reservations Agent

            Responded March 29, 2020
            Holiday Inn Express Kuala Lumpur City Centre
            10.0
            Exceptional
            Katherine from Malaysia
            Solo traveler
            Standard Twin Room 2 Single Bed
            Stayed 1 night in September 2016

            Absolutely no complaints! Perfect!”

            Stayed over for just a night as i needed to attend a luncheon over at Marco Polo Restaurant. I was allowed to check in at 1.00pm which was great as I arrived early. Room was clean. Reception staff was friendly and check in was a breeze! They even have 2 vending machines at the lobby. Breakfast was ok just simple breakfast. Check out was also fast and quick. Location wise it's probably just 15-20mins walk to Pavillion and the Bukit Bintang area. Cab ride was just RM10/- to RM12/- depending on traffic condition. All in all I had a nice stay at holiday inn express! Kudos to the staff!

            Reviewed September 19, 2016

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            Dear Katherine, Greetings From Holiday Inn Express Kuala Lumpur City Centre . Thank you for taking the time to provide feedback after your recent stay at our hotel. We are pleased you enjoy all aspects of your stay. We aim for highest standard of services so we value your feedback. We look forward to your next visit Best Ragards, Hazzawani Reservations Agent

            Responded March 31, 2020
            Holiday Inn Express Kuala Lumpur City Centre
            9.6
            Exceptional
            Duncan from Australia
            Solo traveler
            Standard Room
            Stayed 5 nights in May 2018

            Fantastic value for money”

            I can't say enough positive things about the Holiday Inn Express for the price. Bed and sheets - as good as a 5 star resort, great location and the buffet breakfast really good (excellent at the price). The room was on the small size but the middle of KL - places at the same price point often don't even have windows. My go to place now in KL for when I next return.

            Reviewed August 10, 2018

            See room deals

            Dear Duncan, Greetings From Holiday Inn Express Kuala Lumpur City Centre . Thank you for taking the time to provide feedback after your recent stay at our hotel. We are pleased you enjoy all aspects of your stay. We aim for highest standard of services so we value your feedback. We look forward to your next visit Best Regards, Hazzawani Reservations Agent

            Responded March 26, 2020
            Holiday Inn Express Kuala Lumpur City Centre
            8.4
            Excellent
            Hweeling from Singapore
            Couple
            Standard Room
            Stayed 1 night in December 2016

            Everything is good except bfast and the lift”

            Had an exceptional stay with Holiday Inn Express. Check-in was seamless and quick, and the staff were very attentive, speedy and most can speak English! Location was extremely good as well, walking distance from the largest malls in Bukit Bintang. The recently opened Familymart right beside made it extremely convenient as well. The good: Rooms look new and pretty. Beds were comfy and pillow was the type that sinks in and takes awhile to bounce back. Not really a fan of that but no complains since there were 2 pillows. Power sockets were near the bed which makes it easy to charge the phone at night and use it at the same time. Wifi was alright, can play Youtube 240p videos with ease but anything higher will require buffering time. Service was good as well. My bf had food poisoning and I asked for housekeeping service to help to clear the room and they came within 10minutes. I asked the housekeeper for plastic bags and she came with those huge garbage ones, I tried to tell her it's those smaller ones to puke in and she didn't seem to understand and just left, but came back after 10 minutes with many smaller bags which is a huge plus!! Extensions were an ease as well. Since my bf is sick, our plans were cancelled and we booked the stay on agoda again and they just extended the card usage for our room, which was really convenient for us as we were prepared to move out to another room. The Myra's restaurant on the ground floor served an amazing butter chicken meal that you have to try if you're too lazy to get food. The bad: My biggest gripe was definitely the lift. I have no idea how the programming works, but I stayed on the 11th floor and in the mornings it will never stop at my floor. There was once I waited nearly 30minutes for the lift as it kept zooming past the 11th floor and I had to take all the way up and down to the ground floor. The lift also constantly writes 'full', when there's just 3 people inside which is puzzling. The breakfast was a huge disap

            Reviewed December 30, 2016

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            Dear Hweeling , Greetings From Holiday Inn Express Kuala Lumpur City Centre . Thank you for taking the time to provide feedback after your recent stay at our hotel. We are sorry to hear we did not meet your expectations on this occassion . We completely understand your frustration regarding all aspect of the room as well with the services provided. Your feed back is very important to us and every comment is shared with our team and we will use these to monitor and improve the quality of services we offer to our guest to achieve complete guest satisfaction. I do hope you will give us opportunity to restore your faith in us and give you a greater feeling of what this hotel can really offer you. Best Ragards, Hazzawani Reservations Agent

            Responded March 31, 2020
            Holiday Inn Express Kuala Lumpur City Centre
            9.2
            Exceptional
            Melissa from Philippines
            Couple
            Standard Twin Room with Sofa Bed
            Stayed 3 nights in March 2020

            Twofie Tour in KL City”

            A pleasant and well spent vacay at Holiday Inn Express KL City... love the style of their rooms, bed and pillow was so comfy, all the things in the room is well maintained... Free Breakfast was good though maybe next time they will be having additional viand for our satisfaction🤗👍😊 Thanks👍

            Reviewed March 10, 2020

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            Dear Melissa, Greetings from Holiday Inn Express Kuala Lumpur City Centre. We would like to thank you for sparing your valuable time to review the hotel. We are pleased to note that our services and facilities measured up to your expectations. We hope to have another opportunity to welcome you back. Best Regards, Kathy Chong Guest Experience Champion

            Responded March 12, 2020
            Holiday Inn Express Kuala Lumpur City Centre
            10.0
            Exceptional
            wee from Singapore
            Couple
            Standard Queen Room 1 Queen Bed
            Stayed 1 night in December 2017

            Holiday Inn Express KLCC”

            stayed 1 night in this hotel. hotel is clean and spacious. so far this hotel group has not let me down. has stayed at the Bangkok's Holiday Inn Express before too and the standard is the same. would like to recommend anyone who is visiting KL to give this hotel a try. another good thing they have free shuttle service (purple line bus) to places like chinatown and bukit bintang.

            Reviewed December 10, 2017

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            Dear Wee , Greetings From Holiday Inn Express Kuala Lumpur City Centre . Thank you for taking the time to provide feedback after your recent stay at our hotel. We are pleased you enjoy all aspects of your stay. We aim for highest standard of services so we value your feedback. We look forward to your next visit Best Regards, Hazzawani Reservations Agent

            Responded March 27, 2020
            Holiday Inn Express Kuala Lumpur City Centre
            10.0
            Exceptional
            GALIH from Indonesia
            Family with teens
            Stayed 2 nights in November 2016

            Cozy Place to Stay”

            this hotel is near Raja Chulan Monorail stesen, just 5 minutes walk. this hotel also near Kuala Lumpur Tower with 10 minutes walk. and holiday inn in everywhere always recomended

            Reviewed November 24, 2016

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            Dear Galih, Greetings From Holiday Inn Express Kuala Lumpur City Centre . Thank you for taking the time to provide feedback after your recent stay at our hotel. We are pleased you enjoy all aspects of your stay. We aim for highest standard of services so we value your feedback. We look forward to your next visit Best Ragards, Hazzawani Reservations Agent

            Responded March 31, 2020
            Holiday Inn Express Kuala Lumpur City Centre
            10.0
            Exceptional
            Phil from United States
            Family with teens
            Standard Twin Room 2 Single Bed
            Stayed 2 nights in June 2017

            Exceptional”

            Had a great time. Breakfast had a good variety of foods. We really enjoyed our stay as we took short walks to PETRONAS Twin Towers; we rode the train to Batu Caves very cheap and had a great day there. Ate at the Mall nearby. We took short walks and used the trams and trains to get places fast and cheap. Holiday Inn Express is very centrally located to meet all the needs of a travelers stay. The staff was very helpful.

            Reviewed July 04, 2017

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            Dear Phil , Greetings From Holiday Inn Express Kuala Lumpur City Centre . Thank you for taking the time to provide feedback after your recent stay at our hotel. We are pleased you enjoy all aspects of your stay. We aim for highest standard of services so we value your feedback. We look forward to your next visit Best Ragards, Hazzawani Reservations Agent

            Responded March 30, 2020
            Holiday Inn Express Kuala Lumpur City Centre
            9.6
            Exceptional
            Kim from Singapore
            Business traveler
            Standard Queen Room 1 Queen Bed
            Stayed 4 nights in August 2016

            Convenient, neat and good value”

            The Holiday Inn Express, is in KLCC area,and very well located to where I need to go to conduct business. The breakfast is ok and food is available nearby. An excellent fit for my work this time around.

            Reviewed August 21, 2016

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            Dear Kim, Greetings From Holiday Inn Express Kuala Lumpur City Centre . Thank you for taking the time to provide feedback after your recent stay at our hotel. We are sorry to hear we did not meet your expectations on this occassion . We completely understand your frustration regarding all aspect of the room as well with the services provided. Your feed back is very important to us and every comment is shared with our team and we will use these to monitor and improve the quality of services we offer to our guest to achieve complete guest satisfaction. I do hope you will give us opportunity to restore your faith in us and give you a greater feeling of what this hotel can really offer you. Best Ragards, Hazzawani Reservations Agent

            Responded March 31, 2020
            Holiday Inn Express Kuala Lumpur City Centre
            9.6
            Exceptional
            ALI from Indonesia
            Business traveler
            Standard Room
            Stayed 1 night in March 2019

            Excellent”

            I always love to stay at Intercontinental Group including Holiday Inn Express. Room is clean, new and comfort. Hotel is in the city area. Close to Twin tower. Only the elevator need improvement.

            Reviewed April 13, 2019

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            Dear Ali , Greetings From Holiday Inn Express Kuala Lumpur City Centre . Thank you for taking the time to provide feedback after your recent stay at our hotel. We are pleased you enjoy all aspects of your stay. We aim for highest standard of services so we value your feedback. We look forward to your next visit Best Regards, Hazzawani Reservations Agent

            Responded March 25, 2020
            Holiday Inn Express Kuala Lumpur City Centre
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