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Very good7.9
Based on 28 reviews
Holiday Inn Express Utrecht - Papendorp
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7.9 Very good guest rating
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"very friendly staff, a well designed room,beautiful bath roo..."

AnonymousBelgium
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6.8 Good location
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6.8Location
  • Air conditioning

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Verified guest reviews

Agoda Reviews (28)
Booking.com Reviews (2013)

4.0

Filter by guest type:
  • Cleanliness 9.1
  • Facilities 7.8
  • Location 6.8
  • Room comfort and quality 8.4
  • Service 7.9
  • Value for money 8.3
Very good
  • Cleanliness 8.7
  • Facilities 8.0
  • Location 8.3
  • Room comfort and quality 8.0
  • Service 7.0
  • Value for money 8.3
  • Cleanliness 9.1
  • Facilities 7.5
  • Location 6.3
  • Room comfort and quality 8.8
  • Service 7.8
  • Value for money 8.0
Very good
  • Cleanliness 8.7
  • Facilities 8.0
  • Location 6.7
  • Room comfort and quality 7.0
  • Service 8.7
  • Value for money 8.7
Excellent
  • Cleanliness 10.0
  • Location 7.0
  • Room comfort and quality 8.0
  • Service 9.0
  • Value for money 9.0
Excellent
  • Cleanliness 10.0
  • Location 6.0
  • Room comfort and quality 8.0
  • Service 10.0
  • Value for money 10.0
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10.0
Jia from Malaysia
Couple
Standard Accessible
Stayed 2 nights in August 2017
Large and comfortable room, friendly staff, nice b”
The room is spacious and clean. The environment of the hotel is very nice and feel really comfortable to stay here. I am not sure whether it is a new hotel but it looks rather new. Love the friendly staff here. They answer all your questions with smiley face and accept any request we ask for. Also, many choices for breakfast. Keep it up. :)
Reviewed September 02, 2017
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8.0
Ralph from Netherlands
Business traveler
Double - Non-Smoking
Stayed 1 night in July 2017
Nice stay again, but....”
....I asked a silent room because of my work I needed a good night rest. But I got a room where my upper neighbours had a party till 2.30 and my other neighbours on the same floor needed to run and scream till late. I asked a high floor but got a room on 2nd floor. Maybe they charter arabics, because there was a bus full off them that night and they did not talk English or Dutch. Just a bad day to sleep that night. I hope the management learns from this and next time they seperate business customers and "tourists". About restaurant and nothing but good. I enjoyed my diner and breakfast. The staff are nice but young people who need a bit more experience. They let me wait 15 minutes in the restaurant passing by multiple times while there were only 4 others customers. He apologized and told me there is a new concept. You have to order at the bar and after you receive a basket with a number from what you ordered. At the end you bring back the basket or note the number and pay at the bar. I noticed more people did not understand this concept and it was not explained. Well for the noisy neighbours and my bad sleep I can't give this visit a 9 like last time. Just once more, seperate business with tourists!
Reviewed July 13, 2017
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9.6
Ralph from Netherlands
Business traveler
Double - Non-Smoking
Stayed 1 night in July 2017
I liked my stay”
Warm welcome from the friendly staff. Nice and clean rooms. Working wifi. Great LED TV with USB support to listen and view to my own music and movies. Loved everything and I be happy to come back next week. Very nice breakfast too. Somehow I thought there was a swimmingpool (probably my mistake) so I brought my swimmingshort but did not find the pool. If there was a swimmingpool (I have been to other Holiday Inn hotels before where there was a pool) this stay was the perfect 10. Now a highly rated and recommended 9+
Reviewed July 07, 2017
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9.2
Alagiry from Singapore
Solo traveler
Double or Twin Room
Stayed 6 nights in April 2017
Exceptional”
The staff were exceptionally helpful and even went out of their to assist. Though I can't remember all the names, to staff like Lars, Gaby and Kirsten, a big thank you for making me feel at home Alagiry
Reviewed April 19, 2017
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4.4
Cindy from Malaysia
Couple
Double - Non-Smoking
Stayed 1 night in March 2017
Just a stop over but was unpleasant with the staff”
We are totally disappointed as we were asked to pay 2 times for the city tax. The staff collected during our checked in and requested us to pay again after check out. They also do not provide the city tax receipt to us. We informed them to checked the CCTV but was told that it told quite some times. After 1 day, I still yet to revive any feedback from the hotel. Please think twice if you think to stay in this hotel. It is beside a motorway and it was surrounded by office towers.
Reviewed March 24, 2017
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8.3
Salima from Philippines
Couple
Double - Non-Smoking
Stayed 7 nights in June 2015
I enjoyed our stay”
The staff is the strength of the hotel- very warm and helpful. The room is bright and the bed is so comfy. The hotel though far from the city- offers a good plce
Excellent stay! Loved every minute of it!
Reviewed July 06, 2015
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8.7
Chow from Hong Kong
Couple
Double - Non-Smoking
Stayed 1 night in April 2015
Good hotel I chose again and again”
Free car park, good breakfast and running wild rabbits outside hotel
good. I will choose this hotel again if I stay in Utrecht.
Reviewed April 12, 2015
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8.7
Chow from Hong Kong
Couple
Double - Non-Smoking
Stayed 1 night in April 2015
Good hotel for biz and leisure”
Good breakfast, running wild rabbits outside hotel and clean room
Good. I will choose this hotel again and again when I am in Utrecht. It's better that those hotel in Utrecht downtown. And it's car park is FREE and secured !
Reviewed April 12, 2015
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8.0
Ken from Singapore
Couple
Double - Non-Smoking
Stayed 1 night in April 2014
A nearly brand new hotel”
Modern design hotel with easy car parking
The hotel is new with great complimentary breakfast. There is nothing much to tourist nearby but it provide a easy parking facility. The surrounding is quiet, a relaxing place. Lastly, I like the fast internet access FOC by the hotel.
Reviewed June 01, 2014
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8.7
Olivier from Belgium
Couple
Double - Non-Smoking
Stayed 1 night in February 2014
Excellent business hotel - not expensive”
clean - nice bathroom
Reviewed February 25, 2014
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