Will come back”

Nice location, easy to walk around to Times Square, Chealsea, Grand Central, Union Square etc. Will come back next year. Thanks,

Very good”

Good place to stay. It's right by Times Square and in between Penn Station and Port Authority. For the price, it was unbeatable given its location to all the sights. Rooms were a bit on the smaller side but that's NYC in general. My only complaint is the excess number of homeless outside the area.

Great place to stay”

Convienient location in the central of NYC, stayed most of the IHG Group hotels and other brand hotels in the area, but this one is the good one. Staffs are nice. Will come back again, thank you. Room is a bit small but is about standard size in NYC. Waited for the elevator more than 5 minutes to wait in busy times.

Normal to good”

the hotel was good, as and very friendly staff, however there are a couple of things that were a bit annoying, 1) the elevator was always full, we had to wait up to 3 elevators to pass (we were in the 27th floor with young kids so no way taking the stairs) and one time we had to wait 15 minutes to get the elevator, 2) there was a particular musty smell in our room, they are also very little for a family of 4 but no big issue with that and 3) very weird people outside the hotel in the benches, I think the hotel tries to keep them away, but some of them looked like if they sitted there with all their belongings, is sad but felt a little insecure. Other than that, very friendly staff, good food and delicious breakfast in the restaurant (kids eat free and the food quality was super good), and walking distance from everything.

Way too crowded for a two ppl operation”

The location is right next to port authority which makes travel to be really convenient. Price (at least during the low-season) was not bad. Not really the cleanest hotel, but at least tidiness is kept. Staffs were nice, but only two ppl at the reception including the concierge work was way not enough for a 14 story hotel especially considering NYC is where travel beginners gather which makes trouble solving jobs are always required for them.

Great location for us, half way between Madison Square Garden and Times Square. ”

The Attached restaurant and bar was reasonably priced and had good food.

Very convenient location, no frills”

Location is ideal to and from the airport as the hotel is located close to port authority and subway station. Easy to get around Manhattan and very accessible to Broadway if you plan to watch a show, Room is basic, a coffee machine, towels, shampoo/soap. Cleaned daily. Don’t expect amenities like their counterparts in Asia, but there are convenience stores around if you forgot to bring anything. I went down to the front desk to ask about the charges made on my card. It appears that the payment I made through agoda did not reflect in their system and I was asked to contact my “agent”, which I refused because it is on me to do that but rather the hotel’s, I thought. After some discussion with the front desk, they were able to trace what happened and apparently they found what happened to my payment. The extra charges on my card will be reversed after a few business days., they promised. We will see in a few days.

Definitely not value for money”

The hotel is located in the prime location, It is quite an expensive hotel, But facilities are disappointing. They don't even have water bottles in the hotel, we have to literally buy from 7/11 shop next door. No room service from restaurants. No complimentary breakfast, which is like a norm in any other hotel.

Good Value! ”

this hotel is perfect for the Biz trip for a couple of nights!

Great Hotel”

All things was went GReAT for 6 nights, my daughter and I very happy to stay here especially for the place near to everywhere, and the staff very helpful and kind 👍🏼 Sure I’ll come back again if we in NYC

Very good”

Worked for us. Good price point.

Good value for money”

Got the room for $300 for 3 nights stay. Not bad. Much cheaper than airbnb. Not a 5 star hotel, rooms are small but clean and well taken care of.

Not worth the money”

The staff is great and the hotel is very clean but they have only two elevators for 36 floors!!! It's a nightmare to go up or down And the location not so good, 8th Ave is dirty and at nights and late evenings the hotel entrance is fool of homeless people

All the staffs are very helpful.”

I accidentally left a ring in the bathroom. When I contacted the front desk, they quickly took action and helped me to find it.

Avoid the extra cost for 'Manhattan View'”

We booked room with Manhattan view but was housed at level 21 with pretty much no view

Weird things in this location ”

You can’t leave the luggage in front office if you wanna leave it for waiting your flight there gonna charge you $5 per bags.

Small room but good location.”

Ok to for pleasure trip.

Above average”

Staff at reception was not helpful, area just outside hotel is dirty with street baggers sleeping outside gate, waiting for lift is almost 15 minutes

Exceptional service by the front desks!”

Thanks to JetBlue who canceled my flight (from Nashville to NY) at the very last minute, I didn't get to spend the night in here. I called the hotel asking if I could still check-in in the morning (on the check-out day) because I needed the room to sort my luggage (I had to fly home to Indonesia later that night) and asked for a late checkout, they said yes. When I arrived in the morning, the front desk who helped me to check-in gave me a late check-out until 2.30pm!! I was tired from the early morning flight, no words could describe how grateful I was for this! When I checked-out, her shift was over and I was helped by another nice lady. I needed to print out my covid test result for my flight and she gave me access to the printer downstairs. All of these were free of charge. The cons: -There were only 2 elevators so sometimes it took so long to go up and down. -I already told the cleaning staff I was checking out around 2 pm but they kept opening my door to see if I had checked out yet. I think I read another review complaining about the same thing. Someone's really gotta teach them some manner!

location is very central ”

location is very central, but lots of homeless hanging outside of the the hotel. they ain't no harm, but just not that pleasant to look at when coming back to hotel every night.