Hygiene Plus
Check-in [24-hour]
Airport transfer
Great Breakfast
Great food & dining
Free Wi-Fi
Pool with view
Free parking
Spa
Front desk [24-hour]
Fitness center
Restaurant
Bar
4 travelers have booked today.
Based on 3,079 verified reviews
8.7
8.3
8.1
8.1
8.1
7.0
Location rating score
| Value for money | 8.1 |
| Distance to city center | 25km |
| Location rating | 7.0 |
| Nearest airport | Hang Nadim Airport (BTH) - Indonesia |
| Distance to airport | 21.3 km |
Holiday Inn Resort Batam By IHG has a wide selection of restaurant and dining options for you to indulge in while staying at this property, which include Asian cuisine, Chinese cuisine, Western cuisine, and International cuisine.
Enjoy your holiday the perfect way with a drink in your hand at Holiday Inn Resort Batam By IHG's bar accessible right in front of your doorstep for whenever you need a drink or two.
You can benefit from your stay at Holiday Inn Resort Batam By IHG all the more by making the most of the property's accessible spa services that are offered for all its guests to make your evening or night even better.
The average travel time to get from Holiday Inn Resort Batam By IHG to the airport is 40 minutes, but please keep in mind that the travel time may fluctuate based on traffic, weather conditions, and time of day.
The average room rate for Holiday Inn Resort Batam By IHG in the past month is 96.96 SGD, compared to city's average of 45.21 SGD.
Holiday Inn Resort Batam By IHG can converse in 5 languages and supports popular languages such as English and Mandarin Chinese for visitors going to this property. Please refer to the 'Amenities and facilities' section and in the 'Languages spoken' category to find out what other languages this property supports.
Past guests that stayed at Holiday Inn Resort Batam By IHG have given this property a rating of 8.687 for its exceptional service as the major highlight for their stay.
Verified solo travelers that have stayed at this property have given Holiday Inn Resort Batam By IHG an average rating of 8.1. You can look up more detailed customer reviews and evaluations by filtering for a specific type of verified travelers down in the review section.
Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may ask for early check-in or late check-out during booking, subject to availability. Visitors checking in or out before or after the designated hours may be charged an additional fee.
The closest airport to Holiday Inn Resort Batam By IHG is Hang Nadim Airport, 21.0 km away.
Experience Tranquility at Holiday Inn Resort Batam By IHG
Nestled on the picturesque Batam Island, the Holiday Inn Resort Batam By IHG offers a serene escape just 25 kilometers from the bustling city center. This four-star haven, established in 1999, combines modern comforts with the lush beauty of its tropical surroundings, making it an ideal destination for families, couples, and solo travelers alike. With a strategic location just 40 minutes from the airport, guests will find it easy to unwind and immerse themselves in the relaxing ambiance of the resort.
Upon arrival, guests can check in from 3:00 PM, allowing ample time to settle into one of the 275 spacious and elegantly designed rooms. Families will appreciate the hotel’s child-friendly policy, which permits children aged 3 to 12 to stay free of charge, ensuring that everyone can enjoy a memorable getaway together. With a check-out time of 12:00 PM, you'll have the perfect opportunity to savor those final moments in paradise before you depart. Whether you're here for leisure or adventure, the Holiday Inn Resort Batam By IHG promises a delightful experience for all.
Unwind and Indulge in Exciting Entertainment Facilities at Holiday Inn Resort Batam
At Holiday Inn Resort Batam, your stay is not just about comfortable accommodations, but also about enjoying a wide range of entertainment facilities. From the moment you step into the resort, you'll be greeted by a variety of options to keep you entertained throughout your stay.
Indulge in retail therapy at the on-site shops, where you can browse and purchase souvenirs and gifts to take back home. After a long day of exploring the island, head to the bar to unwind with a refreshing drink in a relaxed atmosphere. For those seeking relaxation and rejuvenation, the resort offers massage services, a sauna, and a steam room, where you can pamper yourself and let go of any stress.
If you're looking for some extra pampering, the spa at Holiday Inn Resort Batam is the perfect place to indulge in luxurious treatments and therapies. Step into the resort's garden and immerse yourself in the serene surroundings, providing a peaceful escape from the hustle and bustle of daily life.
For those who enjoy gaming and friendly competition, the games room is equipped with various entertainment options to keep you entertained. Additionally, the shared lounge/TV area is a great place to relax and catch up on your favorite shows or movies.
If you're in the mood for some karaoke fun, the resort has a dedicated karaoke room where you can showcase your singing talents and have a memorable time with friends and family.
With so many entertainment facilities available, your stay at Holiday Inn Resort Batam is sure to be filled with excitement, relaxation, and unforgettable moments.
Stay Active and Energized at Holiday Inn Resort Batam's Sports Facilities
At Holiday Inn Resort Batam, guests can indulge in a wide range of sports and fitness activities to stay active and energized throughout their stay. The resort boasts an impressive array of sports facilities that cater to all interests and skill levels.
For those who enjoy swimming, the resort offers both an indoor and outdoor pool, allowing guests to take a refreshing dip regardless of the weather. The outdoor pool is surrounded by lush tropical gardens, creating a serene and tranquil atmosphere for relaxation.
Golf enthusiasts will be delighted to discover that the resort features an on-site golf course. With beautifully manicured greens and stunning views, golfers can enjoy a challenging round of golf while soaking in the natural beauty of Batam Island.
Fitness enthusiasts can take advantage of the well-equipped fitness center, which offers state-of-the-art equipment for a complete workout. Additionally, the resort provides tennis courts where guests can engage in friendly matches or improve their skills with professional coaching.
For those seeking a more leisurely activity, the resort offers table tennis, perfect for some friendly competition with family and friends. Guests can also unwind and find inner peace in the yoga room, where they can participate in rejuvenating yoga sessions.
Best of all, access to the fitness center and all sports facilities is complimentary for all guests, ensuring that everyone can enjoy an active and fulfilling stay at Holiday Inn Resort Batam. Whether you're a sports enthusiast or simply looking to stay fit while on vacation, this resort has everything you need to maintain an active lifestyle.
Convenience at Your Fingertips: Holiday Inn Resort Batam's Top-notch Facilities
Holiday Inn Resort Batam offers an array of convenience facilities that will make your stay in Batam Island, Indonesia truly hassle-free. From the moment you step into the hotel, you'll be greeted with a range of services designed to cater to your every need.
For those who prefer to travel light, the hotel provides a laundry service and dry cleaning option, ensuring that your clothes are always fresh and ready for any occasion. Need something delivered to your room? Take advantage of the efficient room service, available at your beck and call.
The safety and security of guests are of utmost importance at Holiday Inn Resort Batam. Rest easy knowing that your valuables are well-protected in the safety deposit boxes provided. Additionally, the concierge is always on hand to assist with any queries or requests you may have.
Stay connected with loved ones or catch up on work with the complimentary Wi-Fi available in all rooms and public areas. For those who enjoy a smoke, there is a designated smoking area provided.
Convenience is further enhanced with express check-in/check-out services, luggage storage, and a convenience store on-site. Daily housekeeping ensures that your room is always clean and tidy, while the laundromat facility allows you to freshen up your clothes at your convenience.
With a wide range of convenience facilities, Holiday Inn Resort Batam goes above and beyond to make your stay as comfortable and convenient as possible. Whether you're traveling for business or leisure, this hotel has everything you need to ensure a memorable stay in Batam Island.
Convenient Transport Facilities at Holiday Inn Resort Batam
At Holiday Inn Resort Batam, guests can enjoy a range of convenient transport facilities to make their stay hassle-free. The hotel offers airport transfer services, ensuring a smooth and comfortable journey from the airport to the resort. For those who prefer to drive, valet parking is available, allowing guests to relax and leave their parking worries behind.
Holiday Inn Resort Batam also provides a car park for guests who choose to bring their own vehicles. The car park is located onsite and is free of charge, making it convenient for guests to explore the island at their own pace. Additionally, the hotel offers a shuttle service, allowing guests to easily access nearby attractions and shopping areas.
For those who prefer to explore Batam Island independently, car hire services are available at the hotel. This gives guests the freedom to discover the island's hidden gems at their own convenience. Alternatively, guests can also make use of the taxi service provided by the hotel, ensuring a reliable and efficient mode of transportation.
Whether guests choose to drive, hire a car, or take advantage of the hotel's transport services, Holiday Inn Resort Batam offers a variety of options to cater to different travel preferences. With its convenient transport facilities, guests can make the most of their stay and explore all that Batam Island has to offer.
Unwind in Comfort: Room Facilities at Holiday Inn Resort Batam By IHG
At the Holiday Inn Resort Batam By IHG, every room is a sanctuary of comfort designed to cater to your relaxation needs. Each accommodation is equipped with air conditioning to ensure a refreshing escape from the tropical heat, complemented by blackout curtains that allow you to create your perfect sleeping environment. Enjoy your morning routine with a selection of toiletries provided, along with a hair dryer for your convenience. For entertainment, unwind with a television featuring satellite/cable channels, or sip on complimentary instant coffee or tea brewed fresh from the in-room coffee/tea maker.
Enhancing your stay further, each room boasts a private balcony or terrace, where you can soak in the stunning views of Batam Island. The mini bar and refrigerator offer a variety of refreshments to keep you energized throughout the day, while daily newspapers keep you updated on the latest happenings. Luxurious linens adorn the beds, ensuring a restful night’s sleep, and for those seeking extra space, select rooms feature a separate living room area. With these thoughtful amenities, your stay at Holiday Inn Resort Batam promises to be both comfortable and memorable.
Indulge in a Culinary Delight at Holiday Inn Resort Batam's Dining Facilities
At Holiday Inn Resort Batam, guests can embark on a gastronomic journey with a range of dining facilities that cater to every palate. Start your day with a scrumptious breakfast buffet at the on-site coffee shop, where you can savor a variety of continental delights and local favorites. For those seeking a more intimate dining experience, the hotel's restaurant offers a diverse menu of delectable dishes that will tantalize your taste buds.
If you prefer to dine in the comfort of your own room, take advantage of the convenient room service option available at the resort. Whether you're craving a late-night snack or a full-course meal, the dedicated staff will ensure that your culinary desires are met. Additionally, the hotel offers daily housekeeping services to maintain a clean and comfortable environment throughout your stay.
For guests looking to stock up on snacks and groceries, the resort also provides grocery delivery services. This allows you to conveniently stock your mini-fridge with your favorite treats or prepare a quick meal in the comfort of your own room. Furthermore, Holiday Inn Resort Batam is proud to offer a halal restaurant, ensuring that all guests can enjoy delicious meals that meet their dietary preferences. With a range of dining options available, Holiday Inn Resort Batam is the perfect destination for food enthusiasts seeking a memorable culinary experience.
Explore Exquisite Room Offerings at Holiday Inn Resort Batam By IHG
At Holiday Inn Resort Batam By IHG, guests can choose from a diverse range of thoughtfully designed room types that cater to every traveler's needs. The 1 Double Bed Smoking room offers a spacious 45 square meters of comfort, perfect for couples or solo travelers seeking a relaxing retreat. For families, the 2 Bedroom Kids Suite is an ideal choice, featuring a generous 75 square meters layout with both a Queen bed and two Single beds, ensuring ample space for everyone. Guests looking for even more space can opt for the 2 Bedroom Suite Smoking, which spans 90 square meters and provides flexibility with options for either two Single beds or a Queen bed, accommodating a variety of group sizes.
For those seeking a luxurious experience, the 1 King Bed Suite offers a sophisticated 70 square meters of living space, while the 1 Bedroom Suite Queen Bed Non-Smoking presents a comfortable 60 square meters with a plush Queen bed. Families can also enjoy the 2 Bedroom Suite Kitchen, which includes a King bed and two Single beds, providing a homely atmosphere with ample room for relaxation. With a selection of rooms ranging from the intimate Standard Room to the expansive 4 Bedroom Suite, which boasts an impressive 370 square meters of space, every guest can find their perfect sanctuary. Booking these exquisite rooms on Agoda not only guarantees the best prices but also ensures a hassle-free experience, allowing you to focus on creating unforgettable memories during your stay.
Discover the Enchanting Barelang Bridges in Batam Island
Nestled in the breathtaking vistas of Batam Island, Barelang is a captivating destination that showcases the stunning architectural marvels of the Barelang Bridges. This series of six bridges, connecting the islands of Batam, Rempang, and Galang, not only serve as vital transportation links but also as picturesque landmarks that draw visitors from near and far. The bridges, with their sleek designs and panoramic views of the surrounding waters, create an unforgettable backdrop for photography enthusiasts and nature lovers alike. Whether you choose to stroll across the bridges or admire them from a distance, the experience is sure to leave a lasting impression.
Beyond the bridges, Barelang offers a wealth of cultural and recreational activities. The nearby fishing villages provide a glimpse into the local way of life, where you can engage with friendly residents and sample fresh seafood delicacies. For those seeking adventure, the pristine beaches and lush landscapes invite exploration, with opportunities for water sports, hiking, and relaxing in serene natural settings. As the sun sets over the horizon, the area transforms into a romantic escape, with stunning views that paint the sky in hues of orange and pink. A visit to Barelang is not just a journey across bridges; it's an exploration of the rich tapestry of life and nature that defines Batam Island.
Getting to Holiday Inn Resort Batam By IHG from Nearby Airports
Traveling to Holiday Inn Resort Batam By IHG is a seamless experience, starting from the nearest airport, Hang Nadim International Airport (BTH). Located just about 20 kilometers from the resort, this airport serves both domestic and international flights, making it a convenient entry point for travelers. Once you arrive at Hang Nadim, you can easily access the resort via taxi or pre-arranged shuttle services. The ride typically takes around 30 to 40 minutes, allowing you to soak in the scenic views of Batam Island as you make your way to your tropical retreat.
For those arriving from Singapore, the journey is equally straightforward. You can take a ferry from HarbourFront Centre to Batam Centre, which operates several times a day. The ferry ride lasts approximately 45 minutes, offering picturesque views of the surrounding waters. Upon arrival at Batam Centre, you can catch a taxi or utilize ride-hailing services to reach Holiday Inn Resort Batam, which is about a 30-minute drive away. With its prime location and easy accessibility, your adventure at Holiday Inn Resort Batam By IHG starts the moment you arrive in Batam Island.
Exploring the Wonders Surrounding Holiday Inn Resort Batam By IHG
Nestled in the scenic landscape of Batam Island, the Holiday Inn Resort Batam By IHG offers guests easy access to a variety of remarkable landmarks and attractions. Just a short distance away, the iconic Barelang Bridge stands as a testament to modern engineering, connecting several islands with its stunning arching structure and breathtaking views of the surrounding waters. This architectural marvel is perfect for a leisurely stroll or a photo opportunity, allowing visitors to capture the beauty of Batam's coastline.
Adventure seekers will find delight at the nearby Cable Ski Park, where both beginners and seasoned enthusiasts can enjoy thrilling water sports in a picturesque setting. For those interested in local culture, the Riau Kepulauan Batam University offers a glimpse into the educational landscape of the region. Additionally, the Waterfront City Ferry Terminal serves as a gateway for exploring nearby islands, making it an ideal starting point for day trips to discover the rich heritage and natural beauty of the area. Whether you're looking to relax or seek adventure, the attractions surrounding Holiday Inn Resort Batam By IHG create a perfect backdrop for an unforgettable getaway.
Culinary Delights Near Holiday Inn Resort Batam
Nestled in the vibrant culinary landscape of Batam Island, the Holiday Inn Resort Batam By IHG is surrounded by a plethora of enticing dining options that cater to every palate. Seafood lovers will revel in the offerings at Love Seafood Restaurant and Barelang Seafood Restaurant, where the freshest catches are prepared with local flair. For a unique dining experience, head to Kopak Jaya 007 Kelong Seafood Batam or Kelong Jembatan Satu Seafood, both known for their delectable dishes served right by the water. If you’re in the mood for something different, RM Seafood Jawa Melayu 2 and Barelang Jembatan 1 offer a fusion of flavors that showcase the rich culinary heritage of Indonesia. For a quick yet satisfying meal, Mie Ayam Dan Bakso Arema 'Cak Gik' serves up comforting bowls of chicken noodles and meatballs, while Rumah Makan Lubuk Raya promises hearty local fare. Don’t miss out on the delightful pastries at Sun Bread Batu Aji, perfect for a sweet treat after a day of exploration. With such a diverse array of restaurants nearby, your culinary adventure is just a few steps away from the resort.
Affordable Luxury: Holiday Inn Resort Batam Offers Incredible Value
At an average price of $68 per room, Holiday Inn Resort Batam provides exceptional value for travelers seeking a luxurious and comfortable stay on Batam Island. Compared to the average price of a hotel room in the city, which stands at $42, Holiday Inn Resort Batam offers an affordable yet indulgent experience that is hard to match. With its stunning beachfront location, extensive amenities, and impeccable service, this resort is the perfect choice for both leisure and business travelers looking for a memorable stay without breaking the bank.
Holiday Inn Resort Batam's pricing is a testament to its commitment to providing top-notch accommodation at a reasonable price. Guests can enjoy spacious and well-appointed rooms, equipped with modern amenities such as flat-screen TVs, minibars, and complimentary Wi-Fi. The resort also boasts a range of facilities including a refreshing outdoor pool, a fully-equipped fitness center, and a rejuvenating spa. With its convenient location near popular attractions and entertainment options, guests can easily explore the vibrant city of Batam Island while enjoying the comfort and tranquility of the resort.
Whether you are planning a family vacation, a romantic getaway, or a business trip, Holiday Inn Resort Batam offers unbeatable value for your money. Book your stay today and experience the perfect blend of luxury, affordability, and exceptional service at this remarkable resort.
Excellent Service and Friendly Staff
Holiday Inn Resort Batam receives rave reviews for its excellent service and friendly staff. Guests love the helpfulness and friendliness of the hotel staff, who go above and beyond to ensure a memorable stay. The rooms are consistently described as clean and well-maintained, providing a comfortable and pleasant atmosphere. The hotel's breakfast is highly praised, with guests enjoying a great selection of delicious food and a warm welcome from the restaurant staff. Families with children appreciate the kids club, where the service is top-notch. Overall, guests strongly recommend this hotel for its outstanding service and welcoming staff.
A Memorable Stay at Holiday Inn Resort Batam
Holiday Inn Resort Batam in Batam Island, Indonesia, has received rave reviews from its satisfied guests. With an overall rating of 7.8, this resort promises an unforgettable experience for its visitors. The exceptional value for money, with a rating of 7.9, ensures that guests receive top-notch service and amenities without breaking the bank. From the moment you step foot into the resort, you'll be greeted by a range of excellent facilities, earning an impressive rating of 8.0. Whether you're looking to relax by the pool, indulge in a spa treatment, or work up a sweat in the fitness center, this resort has it all.
When it comes to dining, Holiday Inn Resort Batam has received a rating of 7.3. Guests can enjoy a variety of delicious cuisines, with options to suit every palate. From local Indonesian dishes to international favorites, the resort's restaurants offer a culinary journey that is sure to satisfy even the most discerning food lovers.
Cleanliness is a top priority at Holiday Inn Resort Batam, and it shows in their impressive rating of 7.9. Guests can expect spotless rooms and public areas, ensuring a comfortable and hygienic stay. The resort's dedicated housekeeping team goes above and beyond to maintain the highest standards of cleanliness throughout the property.
The staff at Holiday Inn Resort Batam truly sets it apart from other hotels in the area, with a staff performance rating of 8.5. From the warm welcome at check-in to the attentive service throughout your stay, the resort's staff members are committed to providing a memorable and personalized experience for each guest. Their professionalism and dedication ensure that every need is met with a smile, making your stay truly exceptional.
While the location of the resort has received a rating of 6.8, it is important to note that the resort offers a peaceful and secluded oasis away from the hustle and bustle of the city. With its tranquil surroundings and stunning views, Holiday Inn Resort Batam provides a serene escape for those seeking relaxation and rejuvenation.
Overall, Holiday Inn Resort Batam is a haven for travelers looking for a memorable and enjoyable stay. With its excellent value, impressive facilities, delicious dining options, impeccable cleanliness, exceptional staff performance, and serene location, this resort is a top choice for those visiting Batam Island, Indonesia.
Excellent8.3
Facilities
Very good7.0
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
Provided by verified guests of
Very good
Review summary
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Guests frequently praised the hotel's staff for being friendly and accommodating. The rooms are spacious and comfortable, making it an ideal place for family vacations. If you're looking for a tasty breakfast, many reviewers recommend booking a room with breakfast included. The hotel has a lovely pool with a slide and other kid-friendly facilities.
Guests suggest upgrades for this kid-friendly hotel, lacking beach access. Adequate facilities, but some reported limited pool towels and unpleasant odors.
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I recently stayed at the Holiday Inn Resort and had an exceptional experience. The location was convenient, easily accessible. The check-in process was smooth, and the staff was incredibly welcoming and helpful, going above and beyond to ensure our stay was enjoyable. Our room was spotless and comfortable, with cozy beds and modern amenities like a coffee maker, mini-fridge, and fast Wi-Fi. The attention to detail in cleanliness and comfort made a real difference, and we felt right at home. One of the highlights was the breakfast! They offered a delicious variety of options, including fresh fruits, pastries, and hot dishes. It was the perfect way to start our day, and the restaurant staff was attentive and friendly. We also appreciated the hotel’s amenities, like the pool and gym, which were clean and well-maintained. The overall ambiance was inviting and relaxing, making it a great choice for both business and leisure. In short, our stay at the Holiday Inn was fantastic. The service, comfort, and value were outstanding, and we can’t wait to return. Highly recommended!
Dear value guest, Thank you for taking the time to tell us about your experience at Holiday Inn Resort Batam. Thank you so much for your wonderful review! We’re absolutely thrilled to hear that your experience at the Holiday Inn Resort was exceptional. It’s great to know that the location, smooth check-in process, and our welcoming staff made such a positive impact on your stay. We’re also glad to hear that you found your room comfortable, clean, and well-equipped with all the amenities you needed to feel at home. We truly appreciate your feedback on the breakfast – it’s always great to hear that our guests enjoy the variety of fresh, delicious options, and we’ll be sure to pass along your compliments to the restaurant staff. We're also happy you had time to enjoy our pool and gym facilities, and that the overall ambiance made for a relaxing experience. Thank you for recommending us so highly! We're so pleased you had such a fantastic stay, and we look forward to welcoming you back
Still a good hotel chain to stay with. Great hospitality but number of activities for children can be improved. Loved the pools (they had 4! An indoor pool, the main pool, a feature pool with slide and a baby pool. Kids loved the inflatable wheel and banana boat. Rooms were a bit old but clean. Loved the spa. A bit expensive but that's hotels rate for you. But they were good. Buffet breakfast spread was good too. Overall, we loved it.
Dear Valued Guest, Thank you for sharing your wonderful experience at Holiday Inn Resort Batam. We are thrilled to hear that your experience with us was pleasant. It brings us great joy to know that our great hospitality, swimming pool floating, Spa, and buffet breakfast spread contributed to your memorable visit. Furthermore, we really appreciate on your feedback about room and activities for children. We strive to provide a comfortable and enjoyable experience for all guests, and your insights help us improve. We look forward to welcoming you back for more unforgettable moments in the future. Warm regards, Holiday Inn Resort Batam
Beautiful facility! Staff were very friendly and helpful. The food, at least what we had, was a bit bland…but not bad. The resort has everything you really need, but it is a resort…so prices are going to be higher than elsewhere. The grounds have a nice stream that meanders around the rooms, and it is stocked full of fish that you can feed from the comfort of your patio. Very nice place…though it is a bit removed from other places.
Dear Mr Dennis, Thank you for your detailed review and for highlighting the aspects you enjoyed during your stay. We’re delighted to hear that you found our facility beautiful, our staff friendly and helpful, and our grounds pleasant. We appreciate your feedback regarding the food. We continuously strive to improve our offerings, and your comments will be shared with our culinary team for consideration. we’re glad you enjoyed the unique features of our property, like the stream and fish feeding experience. We hope to have the pleasure of welcoming you back in the future. If there’s anything specific you’d like to see or experience next time, please let us know. Best regards, Rhaya Guest Service Agent Holiday Inn Resort Batam
My recent stay at Holiday Inn Resort Batam was nothing short of extraordinary! From the moment I arrived, I was greeted with warm smiles, exceptional hospitality and a welcome drink that set the tone for an unforgettable experience. Accomodation: The room was spacious, and offered stunning views of their pool. The bed was incredibly comfortable, ensuring a restful night’s sleep after a day of exploring. Location: The location is not near the city area however they have a free shuttle bus service from the hotel to Grand Batam Mall. The driver is very friendly and share with us the recommeded dining places. Service: What truly sets Holiday Inn Resort Batam apart is its incredible staff. Each staff went above and beyond to ensure my stay was perfect. They were attentive without being intrusive, always ready to assist with a smile. Special thanks to the concierge team for allowing our late check out request. Facilities: The resort offers a various amenities, including a stunning pool, games room at level 2 (free basketball arcade machine, pool table etc), relaxing spa etc. I spent hours playing the games at their game room.
Airport transfer
Free Wi-Fi in all rooms!
Currency exchange
Sauna
“The best family hotel we have tried so far! ”
Overall experience is superb. Upon arrival to Sekupang terminal, the driver of the shuttle service waved to us and immediately got our luggages. There was no waiting time in the terminal. In the check-in counter, they have allowed us to check-in earlier and check-out later during our stay for FREE! In the restaurant, every breakfast time, they have accommodated us with special requests like steamed rice for my little one. Also, cappucino machiatto for my husband which is not in the breakfast menu buffet. Everyone in the restaurant greeted us warmly - servers, kitchen staff, manager. The room service is fast. We have requested for additional water, re-heating service, plastic bag for wet clothes etc. The massage is the best! The couple room is a VILLA. You can enjoy the jacuzzi if you have scheduled for a massage. There is also a steam room for hotel guests. My son enjoyed the game room. However, amenities can be improved by providing new sports accesories and equipment. Some are already outdated. The room is understandably old but it is big that will fit groups of family. It is clean and the toiletries are replenished everyday. I would give the cleaning staff a thumbs up for always making sure our room have fresh towels and beddings are perfectly tucked in. Overall, we have enjoyed our stay and definitely will be coming back to this hotel!
Dear Ms Anna, Thank you so much for your wonderful review! We are thrilled to hear that your overall experience was superb and that our team made your stay so memorable. It's fantastic to know that you were able to enjoy a smooth arrival, with our shuttle service taking care of your luggage and minimizing any waiting time. We're also pleased to hear that the early check-in and late check-out made your stay even more comfortable. It warms our hearts to know that the restaurant team went the extra mile to accommodate your special requests, and that the staff’s warm greetings enhanced your dining experience. We will make sure to pass on your kind words to the restaurant staff and kitchen team. We’re also glad you enjoyed the room service and the relaxing massage experience at our spa. It's great to hear that your son had fun in the game room. We appreciate your feedback on updating the sports equipment, and we will look into this to provide even better options for our guests in the fu