Holiday Inn Resort Batam

Got 2 rooms for my family (6 adults, 2 kids, 1 infant): 1 2 bedroom suite, 1 queen size bedroom for our 3D2N CNY getaway. Both rooms were very spacious; We were particularly surprised by the size of the queen bedroom. My family enjoyed the reunion dinner prepared by the Dragon Inn Chinese Restaurant. Overall, the service was excellent and we wished we could spend more time in the hotel.

Top services from the front desk and took initiative. The only downside would be under-staff during the period we were there for breakfast cause i think the hotel was fully booked and the staff couldn't handle the sheer size of the guest that appear during that time.

I have been to this hotel a couple of times now. The staff have always been excellent. During our anniversary, they really went above and beyond as well. Definitely, our go-to place to relax. The spa at the hotel is amazing as well.

Staffs was all friendly. Food was nice,but i remembered it was much better few years back. Water pressure in the toilet was low. I suggest to have a bidet/hose in all toilet,rather to just have it in only one room.

Spent during CNY period, it was quiet and peaceful with only handful of guest in this luxurious hotel.

Nice and well maintained hotel with an excellent excellent spa and pretty good relaxing options on the site. The dining options could be improved, both breakfast buffet and seafood BBQ buffet were below expectation. Good, good but for this price you'd expect more

Check in during Chinese New Year eve was smooth. Got a spacious 2 bedrooms suite. However, Ac in master room was not cold, technician rectified problem within the same day. AC was very dirty. House phone cannot be use. Staff came to check but left without rectifying the issue. Saw another phone along corridor but also faulty, have to walk to reception to 1st report AC and phone problem, than walk again (the next day) to reception again to order in-room dinning. Kids enjoy pool and kids club activities. Front desk staffs serve with a smile and very polite.

Although we arrived earlier than expected,the hotel staff was really nice to accommodate to our request for early check-in and even provided us with a complimentary room upgrade which was really spacious. The receptionist was also prompt in her response to deliver additional toiletries to our room and the furniture in the room are kept in good condition as well. The room was comfortable and have a stunning view of the pool below. The breakfast vouchers were also really affordable even though we purchased it on the day of check-in itself. The entire hotel experience is great but my only concern is that I am unable to get through to the hotel to enquire about my stay beforehand through Agoda’s customer service hotline which seems to be non-existent as there was no customer service staff in Agoda to pick up the call despite calling several times.

Pros - close to SG, close to ferry station, resort has plenty of activities for kids - great pool, kids club, Cycling, basket ball, Table Tennis and lawn tennis, trampoline, games room..kids will have loads of fun. Suites was very spacious and clean though lizards can be seen in the night. Spa was pleasing and relaxing at the resort. Cons - infra is quite old and cycles are retired, you can still make use of them. It’s time for the resort to upgrade basic stuff like yoga mat, repair the cycles, etc to uplift the quality. But overall no regret, it was definitely value for money.

if you plan to check in to a resort for a few days and just relax, this is the place. almost has everything except a minimart. if you prefer to shop around and try local food/lifestyle, this may not be a good choice. The staff were all exceptional, always smiling and willing to assist.

We totally loved the resort especially for my young kids. The Resort's staff are extremely friendly and worked like one big family! Even the resort's chef is attentive and helpful. We booked the family room which come with a second bedroom that has cartoon bedding. My kids absolutely love it. The pool is nice with kids friendly area and the children loved spending half a day in the Panda Kids Club where they are entertained with activities and ample toys. The staff, Noor was very patience with them. Hotel shuttle is provided promptly to bring us to and fro the waterfront terminal. Only downsize is that there are no shopping or any commercial stuff near the hotel. But nonetheless, we were happy to stay 3D2N in the resort without getting out. The food at the various restaurants are good!

Good food, reasonable price, good swimming pool size and adult and children. Location is not near to city, doesn’t matter as we spend all the time swimming, eating and drinking. Good kids room for kids to pass time when weather is too hot. Gym is good. Didn’t manange to try the spa. Can be quite bored at night as nothing to do. Overall, our family like it and will be back. Thanks Agoda for letting me change room without charge and rebate the difference. Nice staffs Agoda and HolidayInn

Amazing stay, friendly and accommodating staffs, clean rooms

Room was huuugggeee, with an excellent pool view too! The pool was awesome and the hotel was overall a very nice relaxing place. Game room was adequate, with Xbox, pool, futsal etc. that you can play with the purchase of any drink. Staff was helpful and friendly. Breakfast was good - two thumbs-up for the omelettes!!! Didn't know the hotel didn't have a private beach. Other than that, quite a nice experience.

Facilities are ideal for a relaxing weekend getaway and the staff are really friendly. The downside would be limited food options and all of them are quite pricey except the buffet breakfast which is included that's really got a good variety.

1. Room cleaning need to improve. Toilet bowl was yellowish with brushing. Comforter & bedsheet with stain. (Was change after request) 2. Breakfast not much choice. Most of the dishes r beef only. 3. Staff service thumb up! When my 2 years old Daughter after Swimming feeling cold, the staff give her a hot chocolate to warm her up. Make me feel so touch with her warm service. 4. Lastly we enjoy our 2days 1night trip there. With early check in given.

Great hotel with great facilities. My children are very happy as long as they are staying in this hotel. This hotel also provides some activities that is suitable for kids, like swimming pool for kids, kids club, bicycling, and many more. We will come again in the future.

The hotel took pains to collate the name list of the guests staying for that day and arranged for their staffs to stand by at the Sekupang terminal to ferry us to the hotel. And we didn't arrange for it. The staffs are exceptional friendly, wore smiles at all times. Rooms are good n clean. Lastly, I would like to compliment the security guard who jumped into the pool to save my drowning niece. I certainly will revisit again!! Best

My teachers and I were looking for a short getaway in Batam and were looking for an affordable place stay where they can accommodate 7 of us in a room. Holiday Inn was offering a great price for a 2 Bedroom Suite. So we booked 2 suites. Even though we did not get interconnecting room like how we requested, it was alright because they gave us rooms that were on the same level and building. Travelling time from Holiday Inn to the city like Nagoya would take around 30 mins depending on traffic. Upon check-in at the front desk, we were greeted and served by Fitry(if i could remember her name well). She delightfully promoted and encouraged us to join the IHG membership which also comes with benefits and privileges. So, i signed up for the membership and got a 1 hour free extension at their KTV. My teachers and I were so impressed with the 2 bedroom suite. The living room is clean and the furnitures is in great condition. The aircon was working perfectly fine. The 2 rooms inside were spacious and the bed and pillows were very comfortable. The view was also great from the balcony. Breakfast wasn't much to have but i enjoyed my croissant with the different kinds of cheese with cold cut chicken ham and beef ham. I also love the omelette with cheese. Beef bacon was my favourite as well with sausages and roasted potatoes. Yummy in my tummy! Swimming pool is well kept and cleaned. I truly enjoyed my morning swim because it was big, had plenty of space to swim and it was not crowded like how i have been to some hotels. My overall experience in Holiday Inn Batam has been a great one but sadly it was only for a night. I would come back for a 2nd time and would stay longer so that i can try their Teppanyaki, Tea Tree Spa and many other amenities. Hehe!

The room we had was extremely big with a very good view. Location was good coz its far from city noise but just a bit of improvement on breakfast items. THE REST WAS AWESOME! I will definitely comeback!