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Holiday Inn Resort Changbaishan
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8.3 Excellent location
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8.3Location
  • Air conditioning

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Verified traveler reviews

Agoda Reviews (14)
Booking.com Reviews (52)

7.2

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  • Cleanliness 8.1
  • Facilities 7.5
  • Location 8.3
  • Room comfort and quality 7.8
  • Service 7.6
  • Value for money 6.7
  • Food and dining 6.2
Review score
based on 1 reviews
  • Cleanliness 4.0
  • Location 8.0
  • Room comfort and quality 6.0
  • Service 6.0
  • Value for money 4.0
  • Food and dining 4.0
Very good
based on 6 reviews
  • Cleanliness 8.7
  • Facilities 8.0
  • Location 8.7
  • Room comfort and quality 8.0
  • Service 8.0
  • Value for money 7.3
  • Food and dining 6.0
Excellent
based on 1 reviews
  • Cleanliness 10.0
  • Facilities 8.0
  • Location 8.0
  • Service 10.0
  • Value for money 8.0
Very good
based on 3 reviews
  • Cleanliness 8.7
  • Facilities 8.0
  • Location 6.7
  • Room comfort and quality 9.0
  • Service 6.7
  • Value for money 7.3
  • Food and dining 8.0
Excellent
based on 1 reviews
  • Cleanliness 8.0
  • Location 10.0
  • Room comfort and quality 8.0
  • Service 10.0
  • Value for money 8.0
  • Food and dining 6.0
Good
based on 2 reviews
  • Cleanliness 7.0
  • Facilities 6.0
  • Location 9.0
  • Room comfort and quality 6.0
  • Service 6.0
  • Value for money 4.0
  • Food and dining 6.0
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  • English
  • 简体中文
  • 한국어
  • ภาษาไทย

Room type
  • Room with View
  • Superior
  • Superior
  • Double or Twin Room with Special View

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Showing 13 verified reviews
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5.2
Jenny from Singapore
Group
Double or Twin Room with Special View
Stayed 2 nights in August 2016
Huge disappointment with the overall service provided, especially dinning and room service.”
Lionrock typhoon occurred when we were there. As such, we had to stay indoor most of the time. We were trying to place our order for Western food but the waitress couldn't understand us even though we had spoken in Mandarin. The staff do not seem well trained and were very reactive - only react when you request for refill for water as an example. The food was not up to standard and it had left a bad experience. Thereafter we thought to have some beers in our room. But there was no beverage in the mini bar. We had called for room service which was fine. But before we could place an order, the staff on the line had highlighted not very politely that the beverage delivered to the room cannot be returned. I am sure there is a better way to express to the guest instead of saying it outright left. Surely the hotel would want the guests to spend willingly. Four bottles of beer were delivered promptly. We had requested if the bottle-opener could be left in the room for us to use. We were so appalled that the staff said the whole hotel only has one and mentioned guests in the past had took it back home. Surely I don't pay sgd300 per night to be subjected to such treatment. Another experience we had was when we had coffee near the lobby area. It was raining heavily outside. After having a coffee, we thought to have some hot water. Instead of happily serving the guest's request, we were told we need to pay rmb 6 for hot water. This is a small amount which we could easily have afforded but the way the message was delivered did not leave a good feeling with us. We did not manage to hike the Changbaishan to see "Tian chi" due to unforeseen weather conditions. If we are returning to Changbaishan, we will definitely look elsewhere. Hope the management team can do something to improve the overall customer service. This is not the first time I am staying in one of IHG hotels. The cleanliness of the room at Changbaishan is average only compared to Harbin where I had stayed 2 da
Reviewed September 04, 2016
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7.3
Chris from China
Group
Superior
Stayed 3 nights in February 2015
Killer location but some flaws”
Right next to the slopes. Nice staff. Perks for IHG rewards members
The rooms are very hot even with the windows open in the dead of winter. This made sleeping a challenge when it was 27 degrees plus at all times. Not really a resort as the hot tub was not filled and there is no on site massage or other amenities. The free drink coupon I received got me a half filled mug of warm Tsingtao. The place is clean and the breakfast is pretty good despite not having an egg/omlette station. I'll probably check out a different hotel option next time I'm in Changbai to ski.
Reviewed February 22, 2015
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8.7
Claire from United Kingdom
Couple
Superior
Stayed 2 nights in June 2013
great location when the resort is finished”
new, english speaking staff, surrounding location
We were surprised with the resort area of the hotel in the middle of the Changbaishan resort, although early days, still a work in progress, it has the potential to be a great area, for sightseeing and skiing in the winter season. Good range of Hotels and restaurants all in walking distance. Airport shuttle is provided, west side of mountain is close, north side is still a 2 hour drive away.
Reviewed June 16, 2013
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7.7
lan from China
Couple
Stayed 2 nights in February 2013
good place to skiing in china”
closer to skiing park
i booked one king-size room, it's clean and feels good.
Reviewed February 28, 2013
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7.3
lan from China
Couple
Stayed 2 nights in February 2013
best place to skiing in china”
closer to skiing park
i have booked one king-size room, which is clean and fantastic
Reviewed February 28, 2013
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8.7
Weerapong from Thailand
Couple
Room with View
Stayed 2 nights in February 2013
ใกล้ลานสกีที่สุด”
ใกล้ที่เล่นสกี สะอาด ใกล้แหล่งกินข้าว
หลังจากเครื่องบินดีเลย์เป็นเวลาหนึ่งวันเต็มๆ พวกเราก็เดินทางมาถึงโรงแรมแห่งนี้ โรงแรมแห่งนี้ตั้งอยู่ ณ ใจกลางเมืองแห่งการเล่นสกี เดินไปไม่กี่ก้าวก็ถึง ศูนย์สกี ทั้งนั้นก็ใกล้กับ ที่เดินเล่นและกินข้าวด้วย พวกเราไม่ได้ทานอาหารในโรงแรม แต่เลือกที่จะกินอาหารข้างนอกแทน ตัวเลือกมีไม่มากนัก โดยทั่วไปจะเป็นอาหารจานด่วน โรงแรมคุณภาพดีตามมาตรฐานของเครือโรงแรมนี้ สำหรับนักเดินทางที่ต้องการความสะดวกสบายไปในที่ต่างๆ พวกเราแนะนำให้เลือกโรงแรมนี้
Reviewed December 23, 2013
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8.0
hodon from South Korea
Family with young children
Superior
Stayed 1 night in May 2016
가격대비굿”
조식포함가격대비 매우만족
Reviewed May 10, 2016
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8.0
Youngsoog from South Korea
Family with young children
Superior
Stayed 2 nights in July 2015
장백산 북파 3시간,사파 1시간30분 거리. 구경하기에는...”
식사, ㄱ222ㄷ
직원들은 영어대화가 거의 불가능. 오히려 영어를 쓰시는 종업원이 한 명.
Reviewed July 27, 2015
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8.8
YiJun from China
Solo traveler
Superior
Stayed 4 nights in June 2016
适中”
酒店位置在万达度假村的中间,位置不错,服务也比较到位。但是酒店的菜品比较偏向于北方人的重口味,对于口味清淡的人而言,口味过重。不过在其他方面还是不错的!
Reviewed July 01, 2016
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7.0
QIONG from China
Couple
Stayed 1 night in January 2014
滑雪方便 离雪场近 ”
服务员态度都很好 房间很舒适 暖气很足
Reviewed January 17, 2014
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