Hollywood Palm Beach Resort
Hollywood Palm Beach Resort
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Lobby Hollywood Palm Beach Resort
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Lobby Hollywood Palm Beach Resort
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Interior view Hollywood Palm Beach Resort
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Location
Good
6.2
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Hollywood Palm Beach Resort

Stay in the heart of Puerto Galera
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From 119 reviewsSee what guests said
6.4
  • 310 meters to the beach

  • Heart of the city

  • Air conditioning

  • Daily housekeeping

Room choices
Super Deluxe
Super Deluxe
...
  • No view
  • 25 m²/269 ft²
  • 3 queen beds
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Family
Family
...
  • No view
  • 36 m²/388 ft²
  • 4 queen beds
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Deluxe
Deluxe
...
  • No view
  • 27 m²/291 ft²
  • 2 queen beds
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Standard
Standard
...
  • No view
  • 16 m²/172 ft²
  • 1 queen bed
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Super Family Room (Good for 10) (Free breakfast for 2)
Super Family Room (Good for 10) (Free breakfast for 2)
...
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    More about Hollywood Palm Beach Resort

    More about Hollywood Palm Beach Resort

    An overview

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What they offer

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    Real reviews from real guests

    Agoda Reviews (119)
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    Cleanliness6.5
    Facilities6.6
    Location6.2
    Room comfort and quality6.5
    Service6.8
    Value for money6.5
    Provided by verified guests of Agoda
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    Showing 105 verified guest comments
    12345
    10.0
    Ruby from Philippines
    Couple
    Standard
    Stayed 2 nights in April 2018
    Exceptional”
    Very Accommodating staff.
    Reviewed April 11, 2018
    Thank you so much for staying with us. We hope to see you here again soon.
    Responded May 11, 2018
    Hollywood Palm Beach Resort
    3.2
    Risen from Philippines
    Group
    Super Deluxe
    Stayed 2 nights in April 2018
    disappointed 😔 ”
    When we arrived the girl who picked us up didn't assist us on the lobby, we discovered it on our own. The receptionist was not accommodating. Our 1st room was located on the 2nd floor. Clogged toilet bowl! Super eeewww! We complained about it and they just gave us plunger, we're the one clean it up! We requested another room and they transferred us to the 3rd floor, but it's different from what we've paid for. We need 3beds but there's only 2 beds on the new room. We asked for extra bed instead, and it took them half of the day before they brought the extra bed. The receptionist should be fired immediately, why? I was talking to her and she just looked at me. During our supposed to be dinner, they didn't accommodate us because they have an event, so we ate outside. In the morning, my omelete took an hour before they served it. And take note, the cook and the waitress are fighting in front of us! They're ruining our vacation! Poor service! Poor room! I pity the owner of it. 😔
    Reviewed April 11, 2018
    Thank you so much for your feedback. I am sorry that your stay with us was not satisfactory. We did have a big event during this time and our regular staff may have been pre-occupied during the times that you needed assistance. Moreover, we have several new trainees in the resort and you may have dealt with them during your stay...again we apologize if the service they provided was not up to par with our hotel standards. Moreover, we have internally addressed your concerns as we continue to improve our services to try and provide guests with the best service we can offer. Again, thank you so much for your feedback and we still hope to see you here again.
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    Hollywood Palm Beach Resort
    2.4
    edsel from Philippines
    Family with young children
    Standard
    Stayed 2 nights in April 2018
    Terrible”
    On our 1st night, they have a party on the resto sounds are too loud. Staff are arrogant and not sure if drunk based on how they treat us. On our 2nd night, we hardly slept do to noise (dripping water from upper floor to our a/c unit) so annoying. No one was available to assist us until 3:45am when we saw somone at the kitchen. They transferred us to uncleaned room just to have atleast few hours of sleep (even we knew its undecent since the room is not yet cleaned from prev guests stay). At 7am in the morning we went back to our room to check our things and planned to leave early. To add to our dismay, our a/c unit was shut off from the main switch. Leaving us sweating while packing our things. As we go down to check out, no one is available at the counter. From checking in to the very last minute of our stay was terrible and horrible!!!
    Reviewed April 10, 2018
    Hi Edsel. Thanks for your feedback. We did have a big group in the hotel during your stay and sometimes big groups hire bands for their entertainment. We allow the bands to play only until 11 or 12 midnight. After which, all activities that may disturb others are stopped to allow guests to have a good night's rest. We will have your concern regarding the aircon unit checked out. When you transferred to another room, the aircon unit in your old room was automatically switched off. Electric power in Puerto Galera is limited and we do get regular brown outs when electric supply for the island is not sufficient. To help keep electric consumption to a minimum, we do manually switch off all aircon units, from our main breaker, in rooms that are not occupied to ensure that the aircon units are not left running unintentionally. We could have turned your aircon unit back on if you advised us accordingly. Still, we do apologize for the inconvenience you experienced.
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    Hollywood Palm Beach Resort
    2.0
    Francis from Philippines
    Couple
    Standard
    Stayed 2 nights in April 2018
    WORST HOTEL I'VE EXPERIENCE EVER”
    First of all, you have the worst staff. I have photo evidence that there's no receptionist most of the time. Second, Is this a bar or a hotel? Because at around 9:00PM up to 12:00AM there's a rock band literally playing outside that I couldn't sleep all night. You are the worst hotel ever and would want a full refund for this.
    Reviewed April 09, 2018
    Hi Francis. Thank you for your feedback. We try to provide the best service we can to keep all our guests happy. During your stay, we had a big group and the resort was fully booked. It could have been that our staff were pre-occupied during the times that you needed our service. We also do apologize for the noise from the band during your stay with us. The big group staying with us hired the services of a band for their entertainment. We do not have a regular band at the hotel. We do allow bands to play only until 11 or 12 midnight. After which, we do ask bands to stop playing to allow other guests to have their much deserved rest. We're very sorry if you found the resort noisy but rest assured our resort is a very quiet and relaxing place. Sometimes, we just need to allow big groups to get away with a band. This is also their vacation, anyway, and they just want to be able to have the most fun they can have -- but only until midnight at the latest.
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    Hollywood Palm Beach Resort
    7.2
    Ken from Philippines
    Group
    Family
    Stayed 1 night in April 2018
    Nice hotel ”
    Its a nice hotel. But it would take you 4-5mins walk to the beach. Other than the locayion everything is great.
    Reviewed April 09, 2018
    Thanks for the feedback Ken. Yes we are not a beachfront resort. A 4 to 5 minute walk to the beach is not bad but we do also offer complementary shuttle service to and from the beach :)
    Responded May 11, 2018
    Hollywood Palm Beach Resort
    3.2
    bianca from Philippines
    Group
    Family
    Stayed 1 night in March 2018
    Di nila kami inasikaso, 0 customer service”
    Alam nilang dadating kami. Pagdating namen walang tubig. Nawawalan ng kuryente maganda yung lugar pero di worth yung binayad namen dahil walang nagasikaso samin, knowing na hotel sobrang kami yunh mag adjust. Biglang pinapatay ang aircon. Ang hirap naghanap ng staff para iaccomodate ng needs namen. Ang sakit nyo sa ulo!! Gusto nmen magrelax pero halos inubos nyo pasensya ko. Wag dito! Not worth the penny!! Mapapamura ka talaga
    Reviewed March 19, 2018
    Thanks for the feedback Bianca. Somehow, ORMECO (our electric service provider in the island) has been doing some upgrades to their facilities and this has led to occasional brown-outs throughout the island. I believe this has already been fixed but during your stay, we did experience occasional power interruptions. We never turn off air conditioners just like that. It may have been just another power interruption. We do have a very beautiful and relaxing resort. I'm just sorry that your stay coincided with multiple power interruptions. We do have a generator that can supply power to the whole resort but it takes a few minutes for us the switch from normal power to generator. But rest assured, all amenities (including air conditioners) can be powered by our generator.
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    Hollywood Palm Beach Resort
    9.6
    James from United States
    Group
    Standard
    Stayed 3 nights in March 2018
    Exceptional”
    Nice surf beach to learn on and great pool - open clean room Watch out for the $1500 php additional for each person
    Reviewed March 08, 2018
    Thanks for your feedback and the nice rating :) I just don't know what you are referring to when you said "Watch out for the $1500 php additional for each person" (???) We definitely do not charge anyone an extra 1500.
    Responded May 11, 2018
    Hollywood Palm Beach Resort
    8.0
    Maria from Philippines
    Couple
    Standard
    Stayed 2 nights in January 2018
    Pretty good place”
    Thank you for letting us stay at your place.. checkin was easy even though we got there so late! Owner Ephram was an awesome host.. thank you again!
    Reviewed January 20, 2018
    8.0
    Maria from Philippines
    Couple
    Standard
    Stayed 1 night in January 2018
    Great place... would come back again”
    Place was great... not too noisy and the place was easily accessible! A little walk towards white beach but not too far. All together i will more than likely come back to stay. Staff was very very friendly and owner was a great host! Thanks again
    Reviewed January 18, 2018
    2.4
    Francisco from Philippines
    Group
    Deluxe
    Stayed 2 nights in November 2017
    There are better resorts in galera”
    1.) We indicated our time of arrival only to Find out that nobody endorsed our room. 2.) Next day we were asked to move to a different room because take note our rooms were not endorsed on arrival(see number 1). Front office staff was knocking at the door at 7am asking us to move or pay the difference of the room because they have expected guests arriving. 3.) Bathroom was flooded, cat poop near our rooms (nobody picked it up until we checked out), sheets were dusty.
    Reviewed November 16, 2017
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