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Excellent8.5
Based on31reviews
Hospes Puerta de Alcalá
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9.2 Exceptional location
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9.2Location
  • Close to public transportation

  • Free Wi-Fi in all rooms

  • Hot tub

  • Steamroom

  • Room service [24-hour]

  • Bar

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Nearest essentials

  • Airports
    • 12 km
    • Madrid - Barajas Airport (MAD)
    • 174 km
    • Valladolid International Airport (VLL)
  • Bus and rail stations
    • 400 meters
    • Recoletos Train Station
    • 450 meters
    • Recoletos Metro Station
  • Hospital or clinic
    • 1.5 km
    • Hospital General Gregorio Marañón
  • Pharmacy
    • 700 meters
    • Pharmacy
  • Convenience store
    • 1.2 km
    • Multitienda 24 horas 7X24 Convenience Store
  • Cash withdrawal
    • 80 meters
    • ATM

More about Hospes Puerta de Alcalá

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Verified traveler reviews

Agoda Reviews (31)
Booking.com Reviews (596)

8.5

Filter by traveler type
  • Cleanliness 8.8
  • Facilities 2.0
  • Location 9.2
  • Room comfort and quality 8.5
  • Service 8.6
  • Value for money 7.9
Excellent
based on 3 reviews
  • Cleanliness 8.7
  • Location 8.7
  • Room comfort and quality 8.7
  • Service 8.7
  • Value for money 8.7
  • Cleanliness 9.0
  • Facilities 2.0
  • Location 9.3
  • Room comfort and quality 8.7
  • Service 8.7
  • Value for money 8.1
Exceptional
based on 2 reviews
  • Cleanliness 9.0
  • Location 10.0
  • Room comfort and quality 10.0
  • Service 9.0
  • Value for money 8.0
Excellent
based on 4 reviews
  • Cleanliness 9.0
  • Location 9.5
  • Room comfort and quality 8.0
  • Service 9.0
  • Value for money 8.0
Good
based on 3 reviews
  • Cleanliness 7.3
  • Location 8.0
  • Room comfort and quality 6.0
  • Service 6.7
  • Value for money 5.3
Excellent
based on 1 reviews
  • Cleanliness 10.0
  • Location 8.0
  • Room comfort and quality 10.0
  • Service 10.0
  • Value for money 10.0
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Room type
  • Deluxe Double or Twin Room
  • Deluxe Double or Twin with View
  • Dreamer Double or Twin Room
  • Junior Suite

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Showing 31 verified reviews
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3.2
Stephen from United States
Couple
Dreamer Double or Twin Room
Stayed 2 nights in September 2016
Ruined my stay in Madrid”
Staff were often unable or unwilling to assist, every issue was dismissed! If the hotel had not been pre-paid would have left immediately. The whole experienced ruined our visit to Madrid.
Reviewed September 29, 2016
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9.7
Jeremy from United Kingdom
Couple
Dreamer Double or Twin Room
Stayed 2 nights in June 2015
Great location, great staff, a great stay.”
Staff...location...a lovely building
Madrid is a fantastic city...our trip was made even better by the excellent staff: being across from the main park and easy walk of the cool bars made a terrific weekend break overall. Hospes is definitely our preferred hotel when we next visit Madrid.
Reviewed June 08, 2015
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9.3
Gabriella from Hungary
Family with young children
Stayed 3 nights in February 2015
charming boutique hotel in the heart of Madrid ”
staff, location, design
our stay was excellent. the hotel and the hotel rooms, the spa are sophisticately designed, they are clean. the staff is very friendly and supportive. the only negative issue I can mention: it was a continuous bad smell in the shower.
Reviewed March 06, 2015
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8.7
gordon from Germany
Business traveler
Dreamer Double or Twin Room
Stayed 1 night in January 2015
Short business stay”
1. Excellent Buffet
Reviewed January 19, 2015
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8.7
Omar from Egypt
Family with young children
Dreamer Double or Twin Room
Stayed 4 nights in November 2014
4 days holiday ”
Great location, very hospitable staff
Reviewed December 01, 2014
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7.7
Nicola from United Kingdom
Couple
Dreamer Double or Twin Room
Stayed 3 nights in March 2014
Lovely room, otherwise a little disappointing.”
Room, cleanliness, staff
The room was lovely, however the English TV channels weren't working, and the wifi isn't good enough to watch or download anything on iPad. The free bicycles weren't available as apparently needed repairing, and the lounge and bar area are only available for meetings and not for hotel guests. The spa is mostly un-staffed, the jacuzzi is too cold, and there's no music anywhere or TV or in the gym so it all feels a bit like you're not supposed to be there - very unwelcoming. There's a good selection at breakfast although I did have to send back the eggs benedict as they'd been baked hard under the grill (?!) but the scrambled were nice - but for €25 they should be! We came to relax and spend a lot of time in the hotel so these things were very disappointing, but the staff were friendly and helpful, however I wouldn't stay here again.
Reviewed April 04, 2014
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9.0
John from Philippines
Couple
Stayed 4 nights in August 2013
Well rate five star hotel”
Service, attentiveness and location
It has beem a pleasant stay in this hotel, it has really nice interiors and very fine architecture. Very nice location, close yo the big park and also to the metro station
Reviewed August 15, 2013
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3.3
Eng from Malaysia
Family with teens
Dreamer Double or Twin Room
Stayed 2 nights in August 2013
Culture experience and museum visits”
Design, Design design
I dont think the Hotel is value for money, the hotel is good design but not well maintained. The staff is good but that's all. They won't really trying their best to help with advise about museums, shopping or restaurant. Overall, Ok
Reviewed August 08, 2013
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8.0
Iiris from Finland
Couple
Dreamer Double or Twin Room
Stayed 1 night in July 2013
A stylish hotel, with nice staff”
location, design, staff
The hotel and its staff all-in-all were very nice but we were suprised by the amount of little flaws in the staff and room. The room was well designed and quiet. It did however have a few flaws such as a shower door that would only open half way. We were very pleased with the spa and massages we took, but even here the reception staff had not told the spa staff of our reservations and so it was pure luck that there had not been double bookings. The only feature we were disappointed with however was the staff at the restaurant. They were slow, rude and unkind to us and seemed to find us less worthy of good service than the rest due to the fact that we are young (despite the fact that we took a 3 course menu with drinks etc.).
Reviewed July 31, 2013
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6.7
maher from Jordan
Family with young children
Junior Suite
Stayed 2 nights in June 2013
not bad stay”
location , clean, style
AC was not working well in suite coz its at the top floor
Reviewed June 29, 2013
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