Hotel Ambasciatori

Buss stop to Venice right in front of the hotel. Next to supermarket, M’cdonalds, Pizza’s place, etc...

Clean but bad service. Check in time 2pm but check out 11am the day after. Before 10.30am, they turned off my air conditioner then I had to ask to restart. No water or coffee inside, you have to buy from outside or the bar at ground floor. It didn’t deserve a 4-star hotel.

Extremely dissatisfied with the service. I had a reservation - two nights for two people at the Ambasciator Hotel. When we arrived, the receptionist told me that we should go to Delfino because there are no free rooms at the Ambasciatori. That's the same, she told us. We booked room, paid in advance, and we have to go to another hotel? Yes, both hotels are in the same ownership and both of them have the same number of stars, but these are not the same hotels! I want to emphasize that the recepcionist did not apologize in any way becouse of situation, she just repeated - these are the same hotels... Of course, I did not give up the room I paid for. And finally I have a room at the hotel but - the room was too small, did not have a hallway, an entrance hall, did not have a closet? When I asked to see a manager, that was not possible, because he was " busy"! I repeat that this is a 4 star hotel!

Very poor breakfast. Very poor evening meal with long wait. Meat not cooked as ordered and potatoes cold.

Hotel muy bien ubicado en Mestre, a unos 900 m. de la estación de trenes, y al lado de las paradas de los buses que transportan a Venecia y al Aeropuerto. Personal muy cordial. Buen desayuno.

Really very disappointed not like a four star hotel

muy buena ubicacion. La habitacion amplias con ganas comodas

Rude staff, no name badges to report them. Refusal to supply names when requested and night staff refused to call a manager when requested. Never ever take kids are yourself to hotel

Well I booked this place however when we arrived we were sent next door to its sister hotel 'Delfino'. Well the staff and the premises were no way a four star complex as it said it was. Overall I was appalled by the customer service.

Easy access to train station and airport. There's a bus stop in front and opposite the hotel. Many restaurants nearby and a supermarket too. A bit noisy if stay at lower ground.

This hotel is definitely not worth the four stars - at least not according to the international standards. Shortly after I made my reservation, I had a question and called the hotel. I was put on hold for like 10 minutes, after which the line was disconnected. I called again, the same effect. Third time is a charm - after a couple of minutes of waiting (international fares apply...!), the person in charge told me she could not reply my question and that I should write a mail. I did and this mail was *never* replied to. Such a terrible customer service in nowadays completely unacceptable. The hotel itself is rather worn down, for example, in my bathroom, there was a gaping hole on the wall (this in a 4-star hotel). The room was very small, there is hardly space for anything but the bed. I am 6'2", I hardly fit in the cramped bathroom. The breakfast was rather poor - I've stayed in 3-star hotels (even in Italy) serving much better breakfasts (e.g. in Grado). It had one type of cheese, one of ham, a rather disgusting-looking, cold scrambled eggs. I asked the unfriendly waiter to make me a fresh ham-and-eggs, he rudely refused that - not something I would except in a quality hotel. The two small elevators are so slow that I decided to use the staircase, the wooden part of the handrail in the staircase is falling apart... In all, I would not recommend this hotel due to their poor customer service, aging property and the small rooms.

The room my son and I were allocated was very small indeed, twin beds end to end on one wall. The room was not as wide as the length of a single bed to give you some idea of it’s size. The hotel housekeeping staff had a cupboard right outside our door and seemed to start work very early and rather noisily every day. It was very hot during our stay, so the fact that the air-con was not working on our first day made for a very uncomfortable and restless night. The air-con did however work for the next three nights but was very ineffective and hardly cooled the very small room. The room was also home to a colony of small ants whom manged to get into the small fridge too. The hotel is very busy as it is a target for tour deals to Venice, so there is a very high turnover of guests and is often very noisy and night and early mornings. I am sure some of the other rooms are much better, but this review has to be based on what we experienced. The hotel staff however were very helpful and friendly and the public areas were clean, we did not use the restaurant facilities so can’t comment on the food. Mestre is a great gateway to Venice if you want to save some money on hotels. You can usually get into Venice within the hour, often less as there are plenty of public transport options to choose from. There are not many restaurants around, but plenty of café snack bars; however I discovered, too late for us, that the Ostaria Wood is highly recommended. Advice: Avoid the really, really busy month of August, and if you plan to stay in Mestre, shop around for hotels as there are plenty to choose from. If the room you have is not good enough ask to be moved to another, as I should have done. Good luck.

We stayed prior and post cruise holiday. Our first stay although booked into the Ambasciatori we were put up in its "Sister" hotel the Delfina next door. The Delfina is quite a soulless hotel and is not as nice as the Ambasciatori so much so that as we were returning post cruise on checkout we asked to stay in the Ambasciatori on our return as it was a better hotel and had more facilities in it. The location was ok with easy access to Venice via bus with the bus stop directly opposite the hotel. Staff at both hotels were very friendly and made you feel welcome.

The marks are affected by the fact that hotel is 4 stars when it hardly deserves 3. The room was spacious and clean but old (the same as hotel), and the general feeling was "this-is-4 star-hotel?". We have just returned from Asia where 4 star hotel was something completely different, from the lobby to service and amenities. As the difference from the room, the bathroom was recently (nicely) reconstructed. Good location, close to railway station. In general the establishment is overpriced and overrated, acceptable for short or overnight stay.

strategic location. friendly staff.

Good

Location, bed size, cleanliness and facilities

we were meant to be staying at this hotel but on arrival we were told we were being moved next door to the dephelia hotel.this hotel was ment to be 4star also it was ok but rooms were basic and outdated,breakfast ok.It was ok for one night I have to give a low review as we didn't actually get to stay at the hotel we had paid for...

It's good choice to stay at this hotel. It is easy to go to Venice by bus, which is just at the front of the hotel.

This is my second time stay in this hotel. This time I come with my family, they really love this hotel too. Everything were good same as last 2years. Breakfast good, also car park too. I would recommend this!