Hotel Arosa
Hotel Arosa
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Single Room Hotel Arosa
Single Room
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 Hotel Arosa
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Balcony/terrace Hotel Arosa
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Location
Exceptional
9.2
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Very good
From 925 reviewsSee what guests said
7.5
  • Airport transfer

  • 70 meters to public transportation

  • Currency exchange

  • Heart of the city

Room choices
Twin Room
Twin Room
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  • 16 m²/172 ft²
  • Shower and bathtub
  • 2 single beds
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Double Room
Double Room
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  • 16 m²/172 ft²
  • Shower and bathtub
  • 1 double bed
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Comfort Double Room
Comfort Double Room
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  • 16 m²/172 ft²
  • Shower and bathtub
  • 1 king bed
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Japanese-Style Double or Twin Room
Japanese-Style Double or Twin Room
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  • 16 m²/172 ft²
  • Shower and bathtub
  • 2 futons or 1 futon
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Single Room
Single Room
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  • 9 m²/97 ft²
  • Shower and bathtub
  • 1 single bed
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Executive
Executive
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    Double Hot Deal
    Double Hot Deal
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      Twin Hot Deal
      Twin Hot Deal
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        Double
        Double
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          Standard
          Standard
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            More about Hotel Arosa

            More about Hotel Arosa

            An overview

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            Nearest essentials

            Distances shown are straight-line distances on the map. Actual travel distances may vary.
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            What to eat nearby

            Spanish cuisine
            Spanish cuisine
            Tres Cruces
            50 mSpanish
            La Pasion
            90 mSpanish
            Hotel Regente Bar & Cafeteria
            100 mSpanish
            Mediterranean cuisine
            Mediterranean cuisine
            Cabo Finisterre
            60 mMediterranean, Spanish
            La Terraza de Salud
            60 mMediterranean, Spanish
            Artemisa Sol-Gran Via
            60 mMediterranean, Spanish, Vegan
            European cuisine
            European cuisine
            Abrasador Gran Via
            20 mEuropean, Gluten Free, Grill
            Garbo Ristorante
            100 mEuropean, Italian, Mediterranean
            Iowa
            110 mEuropean, Mediterranean, Spanish

            What they offer

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            What's nearby

            Distances shown are straight-line distances on the map. Actual travel distances may vary.
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            Guest policies

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            Real reviews from real guests

            Booking.com Reviews (925)Agoda Reviews (33)
            7.2
            Very good
            Read reviews from:
            Cleanliness7.0
            Facilities5.3
            Location8.6
            Room comfort and quality7.1
            Service6.9
            Value for money7.1
            Provided by verified guests of Agoda
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            Showing 29 verified guest comments
            12
            9.2
            Ronaldo from United States
            Couple
            Comfort Double Room
            Stayed 3 nights in May 2017
            Perfect location!”
            Hotel Arosa is a wonderful location and centrally located to the sights of Madrid. I highly recommend staying here, especially for a romantic getaway, as I have! Request for the balcony room, and have your breakfast included in your package and you'll have a wnderfully romantic time!
            Reviewed May 25, 2017
            6.4
            Ellen from United States
            Family with teens
            Twin Room
            Stayed 1 night in April 2017
            I am still scratching my head how this hotel got a four star rating. ”
            The location is very good...about a 10-15 minute walk to the Prado and Royal Palace. But there are virtually no amenities and the facilities are in serious need of a facelift for a four star hotel. The buffet breakfast is average. Very disappointed.
            Reviewed April 21, 2017
            8.0
            Sebas from Taiwan
            Solo traveler
            Single Room
            Stayed 10 nights in February 2016
            Nice hotel”
            Nice location
            Reviewed January 11, 2017
            9.0
            Ansari from Malaysia
            Couple
            Comfort Double Room
            Stayed 1 night in August 2015
            Excellent”
            location, location, location
            Staff were friendly, great location, they have the world smallest lift. Not convenience but cute!
            Reviewed August 20, 2015
            7.7
            LUIS from Spain
            Business traveler
            Stayed 1 night in October 2010
            location near old hanoi, cheap and smart hotel ”
            breakfst, gym
            bad internet conection
            business travel. the hotel has everything you need for 1-2 days stage if you look for a cheap hotel. laundry, gym, good breackfast. you cand choose between window or not-window room.
            Reviewed October 18, 2010
            8.3
            Ryan from Australia
            Solo traveler
            Stayed 2 nights in May 2010
            Best Western Arosa Hotel”
            Location, value for money.
            Small rooms, gym isnt the best.
            The location is perfect for shopping and nightlife right in the center of Madrid just off Gran Via. 2 minute walk to Del Sol and all the cafes and bars. Good value for money, the rooms are very small though. The gym isnt the best, the bike doesnt work and there is no treadmill, plenty of weights though. The hotel staff are very friendly and helpful being my first time in Spain
            Reviewed June 27, 2010
            6.7
            Chiang from Taiwan
            Business traveler
            Stayed 2 nights in May 2010
            Good location”
            great location
            the room wasn't as good as I expected. sound proof was bad, So. a bit noisy. Maybe they should remodel the old rooms
            When I booked the room, it looks nice on the website but when I arrived, the room I had wasn't as good as I expected but it's in the great location, very easy to get around.
            Reviewed June 07, 2010
            7.7
            Luis from United States
            Couple
            Stayed 2 nights in May 2010
            Hotel Arosa , Madrid”
            Centrally located, near everything
            elevators, one is too small, not even large enough for luggage, and you have to climb stairs to get to elevators. bad for seniors or people with even the slightest disabilitity.
            Despite hotel being very centrally located, its access to elevators is very bad. Overall hotel is neatly kept, staff is somewhat helpful and breakfast, although not great, was O.K. i wouldn't stay here again.
            Reviewed May 28, 2010
            8.3
            Susanne from Finland
            Couple
            Stayed 4 nights in May 2010
            Best Western Arosa - may 2010”
            Very good location. Friendly staff, especially the portiers. Clean and comfortable room although it was not very big. Our room was on floor 5, this floor is completely non-smoking. Wireless internet free of charge. Beautiful old-fashioned building.
            The breakfast was ok but nothing special. The two elevators are small. Sound insulation between rooms could be a little better (although we were not disturbed by our neighbours). There was some draught from the window.
            Very good location. Friendly staff, especially the portiers. Clean and comfortable room although it was not very big. Our room was on floor 5, this floor is completely non-smoking. Wireless internet free of charge. Beautiful old-fashioned building. The breakfast was ok but nothing special. The two elevators are small. Sound insulation between rooms could be a little better (although we were not disturbed by our neighbours). There was some draught from the window.
            Reviewed May 27, 2010
            8.7
            Russell from Canada
            Solo traveler
            Stayed 3 nights in May 2010
            Great location”
            Excellent hotel for the money. Decent rooms.
            Tiny lifts.
            I keep coming back to the Arosa, which is a strong recommendation.
            Reviewed May 25, 2010
            8.3
            Hideko from Japan
            Solo traveler
            Stayed 1 night in May 2010
            Good location in Madrid”
            Good location. Clean and comfortable. Good breakfast.
            I hear the noise from other rooms.
            The hotel was close to the metro station in Madrid, therefore it's east to find. The hotel is closed to shopping area and restaurants and some of museums. The room is very clean and comfortable except the bathroom is small for American Standard. Their breakfast was great. So many choises and even there were some Japanese style breakfast. However, they needed the printed confirmation and voucher. So that I needed to instruct the travel agency to forward these documents. This process was cumbersome. Otherwise, everything was great.
            Reviewed May 18, 2010
            5.0
            Kawin from Thailand
            Couple
            Stayed 3 nights in April 2010
            General hotel”
            Great location
            Very old, mini bar lock all the time, not convenient. No free drink and no toilet kits.
            The hotel situate in the great location, center of Granvia rd. couple step to metro. Great for shopping trip. However, the tiniest elevator and the unpleasant welcoming lessen down the satisfaction. The doorman is very nice and helpful. The bedsheet should be change, it is very old and ripped. The hot water is unstable, very annoying.
            Reviewed May 09, 2010
            8.7
            Wayne from Australia
            Couple
            Stayed 1 night in July 2009
            Best Western Hotel Arosa Madrid”
            Modern Rooms, great room terrace, Free Coffee at bar, Friendly helpful reception, central position.
            Only 2 very small lifts.
            This hotel was a excellent choice for us. We were suprised by the excellent position in a quiet street just off the Grand Via. The rooms were very clean & the decor was very nice. We asked for a room on the 7th floor as this is the only level with step out terraces, and the hotel was very accommodating with giving us a very nice room on that floor. The breakfast was ok & coffee is free during the day in the foyer. I highly recommend a stay at this hotel.
            Reviewed August 08, 2009
            8.0
            Mortimer from Canada
            Couple
            Stayed 3 nights in March 2009
            Great location”
            Great location, good staff, the breakfast wasnt that excellent but good enough . Just at the corner of Salud and Gran Via. Everything is walking distance especially the Plaza Mayor, Palacio Real.
            It has only 2 elevators, one is only for two people, The day we checked out the bigger elevator wasnt working so we have to go down one by one at the small elevator.
            Reviewed March 15, 2009
            7.0
            Terry from United States
            Couple
            Stayed 2 nights in November 2008
            GW Hotel Arosa in Madrid”
            Great Location Pleasant Staff Nice room with ample space Appreciated being given a choice of rooms after not being satisfied with the initial selection Breakfast room
            RECEPTION DESK-when we arrived at 5:30 pm personnel appeared to be overworked or a bit unhappy. One seemed to be borderline grouchy which caused us to be cautious and almost apologetic with any requests. BREAKFAST- don't scrimp! Quality of coffee was VERY poor--get a better machine! Rolls and bread were poor--stale. Orange juice was sour. Variety offered was impressive but doesn't help if the product isn't good quality.
            Our initial reaction to the Arosa was disappointing. When we arrived at 5:30 p,m. last Monday, the woman at the reception desk appeared to be tired and impatient--reserved and not warm. After checking us in, almost as if it were a chore, she sent us up to our room on the 4th floor where we found construction in process and strong fumes from materials being used. Our room down the hall was small with two single beds--not the double/queen we had requested. The air in the room was stale and it was stuffy and scented with construction odors. We called the front desk and asked if there were other rooms available. The response was guarded but we were told to wait there. About 15 minutes later they sent a bellman up to show us two other available rooms on another floor. We were very appreciative of the choice, but curious as to why we even had been sent to the floor with construction going on in the first place. In the end we found our choice of room to be very satisfactory with a lovely big window (secured with a heavy glass door to drown out street noise) hovering high over a busy city street with a great view of downtown. Over the remainder of our two day stay we generally found other desk receptionists to be pleasant and helpful but our initial reaction upon our arrival had left us guarded. The bellmen were all excellent and most pleasant and actually were more pleasant and helpful than any of the people behind the reception desk!!! Over all a good hotel, but could be a lot better if they paid a little more attention to the QUALITY of breakfast beverages and breads, and staffed their reception desk with those who are more naturally warm and cordial. This hotel has a priceless recommendation by Karen Brown. I would say Best Western shouldn't take that for granted or underestimate the expectations of her readers.
            Reviewed November 08, 2008
            7.0
            joel from United States
            Couple
            Stayed 3 nights in March 2008
            On the Gran Via”
            This hotel is in the heart of Madrid. A five star location!
            Reviewed March 28, 2008
            8.7
            Johann from Austria
            Group
            Japanese-Style Double or Twin Room
            Stayed 2 nights in November 2015
            Top Lage”
            zentrale Lage, freundliches Personal, Preis/Leistung i.O.
            Hotel liegt mitten im Zentrum von Madrid. Flanier- und Amüsiergegebenheiten sind bequem zu Fuß zu erreichen. Hotel ist sauber. Personal ist freundlich. Preis Leistung passt.
            Reviewed December 01, 2015
            2.0
            Juergen from Germany
            Couple
            Stayed 4 nights in June 2010
            Schönes Plätzchen mitten in Madrid”
            Lage ist Super, ideal zum erkunden der Stadt. Zimmer sind ausreichend groß, guter Service, Frühstück ist recht gut.
            Straßenseitige Zimmer sind durch den Straßenverkehr sehr laut. Aufzüge sind sehr klein, erfüllen allerdings ihre Pflicht.
            Straßenseitige Zimmer sind sehr laut, schlafen war fast nicht möglich. Allerdings konnten wir nach Abfrage ein anderes Zimmer nach hinten beziehen. Sehr guter Service, nettes und hilfsbereites Personal. Die Aufzüge sind gewöhnungsbedürftig, wir haben im allgemeinen die Treppe benutzt, ging schneller. Mit Koffer ist man aber auf die Aufzüge angewiesen.
            Reviewed June 09, 2010
            8.0
            Marinus from Netherlands
            Couple
            Twin Room
            Stayed 7 nights in September 2016
            Geweldige lokatie. ”
            Kamers netjes, goede bedden. Weinig kastruimte.
            Reviewed September 16, 2016
            7.3
            RYOSUKE from Japan
            Family with teens
            Stayed 1 night in March 2010
            Best Western Arosa Hotel Madrid について”
            ・便利な場所 ・メイン・ストリートに面した部屋 ・朝食
            ・朝食にあった日本のご飯の炊き加減がよくなかった
            マドリードの中心部にあり、主要な観光スポットへも、徒歩もしくは地下鉄ですぐの場所にある。賑やかな通りにあるが、ホテルの中は静かで清潔感がある。 なかなかのホテル。
            Reviewed May 12, 2010
            12
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