Hotel Austin Paradise - Taman Pulai Utama

75,77,79, Jalan Pulai 7, Taman Pulai Utama, Pulai, Johor Bahru, Malaysia, 81300
Hotel Austin Paradise - Taman Pulai Utama
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Superior Deluxe Hotel Austin Paradise - Taman Pulai Utama
Entrance Hotel Austin Paradise - Taman Pulai Utama
Exterior view Hotel Austin Paradise - Taman Pulai Utama
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7.6
Very good
/10
(239 reviews)See what guests said
See map
7.7
Very good
Location rating score
Very good location
Parking
FREE
  • Legoland Malaysia13.27 km
  • The Little Big Club14.84 km
  • Sanrio Hello Kitty Town14.85 km
  • KSL City Mall16.92 km
  • Sultan Abu Bakar State Mosque17.28 km
  • Arulmigu Sri Rajakaliamman Temple17.41 km
  • Sultan Abu Bakar Royal Palace Museum17.84 km
  • Johor Bahru City Square18.13 km
  • Bangunan Sultan Ibrahim18.15 km
  • Johor Bahru Old Chinese Temple18.17 km
  • Highlights and ratings

    2.5-star Hotel
    Free Wi-Fi

    This property is in high demand!

    Booked 16 times

    "The location is just nice, near to restaurants, mini markets and even malls like umall and aeon."
    siti Z. - September 18, 2018
    Exceptional reputation
    Recommended by 92% of guests
    Very good cleanliness
    7.8 rating for cleanliness
    Very good comfort
    7.8 room quality and comfort
    Very good service
    7.8 rating for service
    • Free Wi-Fi in all rooms!

    • Air conditioning

    • Daily housekeeping

    • Smoking area

    • Elevator

    Cheaper than 98% of all properties in Johor Bahru in the last 24 hoursCompared to 4,659 Johor Bahru properties at Agoda for various dates
    Value for money7.6
    Location rating7.7
    Nearest airportSenai International Airport (JHB) - Malaysia
    Distance to airport11.1 km

    Rooms available at Hotel Austin Paradise - Taman Pulai Utama

    7.8
    Very good
    Room comfort & quality
    Family Suite
    Family Suite
    ...
    • Room size: 16 m²/172 ft²
    • No Windows view
    • 2 queen beds
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    Superior Triple
    Superior Triple
    ...
    • Room size: 13 m²/140 ft²
    • Non-smoking
    • 1 king bed or 1 single bed
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    Superior Single
    Superior Single
    ...
    • No Windows view
    • Non-smoking
    • 1 single bed
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    Superior Deluxe
    Superior Deluxe
    ...
    • Room size: 11 m²/118 ft²
    • Shower
    • 1 double bed
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    Executive Suite
    Executive Suite
    ...
    • Room size: 14 m²/151 ft²
    • Street view
    • 1 king bed
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    Superior Twin
    Superior Twin
    ...
    • Room size: 11 m²/118 ft²
    • Shower
    • 2 single beds
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    Luxury Superior Room
    Luxury Superior Room
    ...
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      Superior Room
      Superior Room
      ...
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        Suite
        Suite
        ...
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          Suite Standard
          Suite Standard
          ...
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            What people love about Hotel Austin Paradise - Taman Pulai Utama

            • 8.0
              Very good
              Staff 

              "Staffs are helpful and friendly Room was clean and comfortable"

              Yogeswaren

              |

              June 27, 2018

            • 10.0
              Exceptional

              "Definitely will stay here again in my next visit."

              siti Z.

              |

              September 18, 2018

            • 10.0
              Exceptional

              "I really enjoy my stay at Austin Paradise."

              siti Z.

              |

              May 14, 2018

            Property ranking|Compared to 4,659 Johor Bahru properties
            See all rankings
            Room comfort score
            7.8/10
            Cheapest price score
            Service score
            7.8/10
            Cleanliness score
            7.8/10
            Better than
            99
            %
            of Johor Bahru properties
            Better than
            98
            %
            of Johor Bahru properties
            Better than
            96
            %
            of Johor Bahru properties
            Better than
            96
            %
            of Johor Bahru properties
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            More about Hotel Austin Paradise - Taman Pulai Utama

            More about Hotel Austin Paradise - Taman Pulai Utama

            9.2
            Exceptional

            "Friendly staff, location wise ok, not many eatery outlets at..."

            Shiuh R.

            |

            July 6, 2018

            Description

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            Most talked about facilities

            Housekeeping
            10 mentions
            Internet
            3 mentions
            Food & Dining
            2 mentions
            Breakfast
            2 mentions

            What they offer

            7.2
            Very good
            Cleanliness

            "Pros: Nice bed, clean room and bathroom, good staff, new hot..."

            Nurilham

            |

            December 25, 2017

            View all reviews
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            Nearest essentials

            Distances shown are straight-line distances on the map. Actual travel distances may vary.
            Show less

            Food and dining

            Nearby restaurants

            American cuisine
            American cuisine
            Olives Oregano
            6.0 km American, European, Mediterranean
            Bestmart Food Court Nusa Bestari
            6.4 km American, Halal
            Vee Cafe & Bakery
            8.1 km American, Chinese, International
            Asian cuisine
            Asian cuisine
            Qing Palace Chinese Restaurant
            2.7 km Asian, Chinese, Gluten Free
            Savage Restoran
            5.2 km Asian, Malaysian
            Restoran Tam Zabb Lao and Thai
            5.8 km Asian, Thai
            Chinese cuisine
            Chinese cuisine
            YamCha Hong Kong Dim Sum
            4.4 km Chinese
            Eco Vegetarian Fast Food
            7.8 km Chinese, Vegan
            Ding Seng Fresh Frog Porridge
            8.3 km Chinese

            What's nearby

            Distances shown are straight-line distances on the map. Actual travel distances may vary.
            Show less

            Property's guest policies

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            Some helpful facts

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            Announcements

            Show less

            Reviews of Hotel Austin Paradise - Taman Pulai Utama from real guests

            Overall rating
            7.6
            Very good
            From 239 reviews
            Provided by verified guests of
            Agoda Reviews (225)Booking.com Reviews (14)
            Rating via Agoda7.6
            /
            10
            Cleanliness7.8
            Facilities7.1
            Location7.7
            Room comfort and quality7.8
            Service7.8
            Value for money7.6
            High score for Johor Bahru
            Rating
            9+ Exceptional (20)
            8-9 Excellent (9)
            7-8 Very Good (24)
            6-7 Good (8)
            <6 Below Expectation (18)
            Time of the year
            Mar - May (9)
            Jun - Aug (25)
            Sep - Nov (24)
            Dec - Feb (21)
            All guests (225)
            All room types
            All languages

            Show reviews that mention 

            Showing 79 verified guest comments
            1234
            5.6
            Kumaran from Malaysia
            Solo traveler
            Superior Deluxe
            Stayed 1 night in July 2019

            room to small and congested”

            room to small and congested

            Reviewed July 22, 2019
            10.0
            Exceptional
            siti from Malaysia
            Family with teens
            Superior Triple
            Stayed 1 night in September 2018

            Very recommended!”

            The location is just nice, near to restaurants, mini markets and even malls like umall and aeon. the room is very clean and all the facilities are in good condition. the staff also very helpful and friendly. definitely will stay here again in my next visit.

            Reviewed September 18, 2018

            Thank you very much. Please come again.

            Responded November 14, 2018
            Hotel Austin Paradise - Taman Pulai Utama
            8.4
            Excellent
            Hwee from Singapore
            Couple
            Superior Deluxe
            Stayed 1 night in June 2019

            Excellent”

            Quiet and peaceful environment. Especially love the shower with big shower head and well maintained bath room. Everything is okay except the pillow are too stiff for my neck...

            Reviewed June 10, 2019
            10.0
            Exceptional
            siti from Malaysia
            Family with teens
            Family Suite
            Stayed 1 night in May 2018

            Recommended!”

            I really enjoy my stay at Austin Paradise. I booked during the GE day. The location is good, near to restaurants and malls (umall and aeon taman universiti). the room and toilets are very clean. the facilities are all in the good condition. staffs are also very helpful and friendly.

            Reviewed May 14, 2018

            Thank for saying with us. We appreciate your feedback.

            Responded June 19, 2018
            Hotel Austin Paradise - Taman Pulai Utama
            9.2
            Exceptional
            Nur from Malaysia
            Family with teens
            Executive Suite
            Stayed 1 night in February 2019

            Good value for money”

            Relatively cheap with big space enough for Muslim to pray. Only got 2 level but there is a lift! Overall very satisfied and highly reccommended.

            Reviewed February 05, 2019

            Thank for staying with us.We appreciate your feedback.

            Responded May 23, 2019
            Hotel Austin Paradise - Taman Pulai Utama
            9.6
            Exceptional
            YIP from Malaysia
            Couple
            Superior Triple
            Stayed 1 night in August 2018

            A good place to rest feet”

            The hotel is clean and comfortable.

            Reviewed November 16, 2018

            Thank for staying with us.We appreciate your feedback.

            Responded May 23, 2019
            Hotel Austin Paradise - Taman Pulai Utama
            10.0
            Exceptional
            YIP from Malaysia
            Business traveler
            Superior Twin
            Stayed 1 night in August 2018

            A good choice to Stay at this Hotel”

            Comfort but a bit noisy in night due to the traffic. Others facility is good and excellent.

            Reviewed November 16, 2018

            Thank for staying with us.We appreciate your feedback.

            Responded May 23, 2019
            Hotel Austin Paradise - Taman Pulai Utama
            5.6
            noraziah from Malaysia
            Business traveler
            Superior Deluxe
            Stayed 1 night in December 2017

            70”

            Tooth paste has weird flavour. I cant use it,made me buying another tooth paste from nearby. store/shop nearby. cleanliness good for me but only space matters for muslim customer who wanna perform prayers.Pls consider it next time

            Reviewed December 15, 2017

            We're sorry you were unhappy.We promise to improve quality for our services.

            Responded June 19, 2018
            Hotel Austin Paradise - Taman Pulai Utama
            7.6
            Very good
            Syed from Malaysia
            Solo traveler
            Superior Deluxe
            Stayed 2 nights in May 2017

            Not so great..”

            Dragging my suitcase across the hallway to my room you can already fell the uneven surface of the marble floor hidden before the thin carpet. Room was okay, exactly like in the picture. Big and clean. And seriously power outage the next day at 9.30 a.m where you'll be very busy getting ready to pack and clean yourself up. I doubt I would visit this hotel again.

            Reviewed June 02, 2017

            Thank for saying with us. We appreciate your feedback.

            Responded June 19, 2018
            Hotel Austin Paradise - Taman Pulai Utama
            7.3
            Very good
            NANCY from Indonesia
            Family with teens
            Superior Twin
            Stayed 4 nights in December 2015

            more like a business hotel”

            staff, rate and fast check in and out

            The hotel looks kind of new, and they got elevator even though its only a 2 story building. The room is a bit small, not much room for your big bags. Linen smell nice, and bed was comfy. No restaurant in the hotel but some of foods court across the street open 24h. Since its very close to the road, the rooms facing the road can be really noisy, specially during the weekend.

            Reviewed January 28, 2016

            Thank for saying with us. We appreciate your feedback.

            Responded June 19, 2018
            Hotel Austin Paradise - Taman Pulai Utama
            7.7
            Very good
            Tan from Singapore
            Family with young children
            Superior Twin
            Stayed 2 nights in November 2015

            Overall ok”

            Value for Money, Clean, Comfort

            Overall this hotel is ok. I am impressed that there is lift facility in this double story building. Although the room is small but comfort and value for money. Soundproofing system needs to be improved for the rooms facing the main road.

            Reviewed November 30, 2015

            We're sorry you were unhappy.We promise to improve quality for our services.

            Responded June 19, 2018
            Hotel Austin Paradise - Taman Pulai Utama
            8.7
            Excellent
            John from Canada
            Solo traveler
            Superior Deluxe
            Stayed 3 nights in August 2015

            Pleasant surprise”

            Value for money, location, well designed room

            I was pleasantly surprised when I arrived at the hotel. It was a last minute decision since it wasn't part of the hotel list provided by the conference. I was hesitant since it looked far from from the main strip. It was a short 10min. walk under tree shaded sidewalks. The hotel doesn't have dining options but beside or just across from it are delicious and cheap restaurants. If you want to get real Malaysian food, these are the places to go to. The room itself was spacious and large. The shower/bathroom was really nice. Maybe the only downsides are that the windows are not that sound-proof when closed. A tree outside was a bird roost and it did become noisy. It didn't bother me but it might others.

            Reviewed August 17, 2015

            We're sorry you were unhappy.We promise to improve quality for our services.

            Responded June 19, 2018
            Hotel Austin Paradise - Taman Pulai Utama
            9.3
            Exceptional
            MOHD from Malaysia
            Family with young children
            Superior Deluxe
            Stayed 3 nights in August 2013

            cozy and comfortable”

            cleanliness, efficient, well designed

            Very pleasant and relaxing, ease of access to the University, very near to shopping complexes, located within residential area, makes it easy for meetings and gatherings. The hotel is very clean, very good staffs and cleaners. we had kids along and the room was cleaned very neatly when we came back. highly recommended for no fuss short stay.

            Reviewed August 15, 2013

            Thank for saying with us. We appreciate your feedback.

            Responded June 19, 2018
            Hotel Austin Paradise - Taman Pulai Utama
            8.0
            Excellent
            Nur
            Family with teens
            Superior Twin
            Stayed 1 night in March 2019

            Not suitable for family”

            Their bathroom glass door abit clear and no privacy when you shower , not so much space provided and non sound proof room so you can hear clearly when others room close their door at night

            Reviewed March 24, 2019

            Thank you very much for your kind attention.We will upgrade our services.Please come again.

            Responded May 23, 2019
            Hotel Austin Paradise - Taman Pulai Utama
            8.0
            Excellent
            krishna from Malaysia
            Solo traveler
            Superior Single
            Stayed 1 night in August 2018

            Very good”

            value for money and good location for a overnite trip friendly staff.clean rooms

            Reviewed August 04, 2018

            Thank you very much .Please come again.

            Responded November 14, 2018
            Hotel Austin Paradise - Taman Pulai Utama
            10.0
            Exceptional
            Hwee from Malaysia
            Couple
            Superior Deluxe
            Stayed 2 nights in November 2017

            Good value for money”

            Enjoyed the stay for the price paid. We managed to get the room with small window (half of the rooms come with windows). Rooms are quite new, bathroom was nice. Staff were friendly.

            Reviewed November 30, 2017

            Thank for saying with us. We appreciate your feedback.

            Responded June 19, 2018
            Hotel Austin Paradise - Taman Pulai Utama
            8.0
            Excellent
            Yoice from Malaysia
            Business traveler
            Superior Deluxe
            Stayed 4 nights in June 2017

            Not bad”

            Not bad

            Reviewed June 20, 2017

            We're sorry you were unhappy.We promise to improve quality for our services.

            Responded June 19, 2018
            Hotel Austin Paradise - Taman Pulai Utama
            10.0
            Exceptional
            Hng from Malaysia
            Business traveler
            Superior Deluxe
            Stayed 1 night in January 2017

            Good”

            Air cond, toothbrush, shampoo, hanger, wifi, hair dryer, wiFi available. A good experience with this hotel. 5 minute to UTM

            Reviewed January 17, 2017

            Thank for saying with us. We appreciate your feedback.

            Responded June 19, 2018
            Hotel Austin Paradise - Taman Pulai Utama
            8.0
            Excellent
            THAM from Singapore
            Family with young children
            Superior Twin
            Stayed 1 night in September 2013

            Nice hotel”

            clean, value for money and near shopping centet

            My stay was fine.

            Reviewed October 12, 2014

            Thank for saying with us. We appreciate your feedback.

            Responded June 19, 2018
            Hotel Austin Paradise - Taman Pulai Utama
            6.8
            Good
            TEY from Malaysia
            Couple
            Superior Deluxe
            Stayed 1 night in March 2019

            too noisy”

            sound insulation very poor. Can't sleep due to the noise coming from the traffic outside.

            Reviewed March 11, 2019

            Thank you very much for your kind attention.We will upgrade our services.Please come again.

            Responded May 23, 2019
            Hotel Austin Paradise - Taman Pulai Utama
            1234
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