Please note that you cannot park your car in front of the hotel for check-in (Annenstraße 60). Instead, use the address Metahofgasse 21, 8020 Graz for check-in when arriving by car (delivery entrance of the property).
The reception is open daily from 07:00 to 18:00. On the phone number stated on your booking confirmation, reception staff is available around the clock.
Guests are required to show a photo identification and debit card/credit card of the person stated on the booking confirmation upon check-in. Otherwise check-in is not possible.
If you arrive outside reception opening hours, you can check in at the modern self-check-in terminal. This requires a credit or debit card and the last name of the booker.
When booking more than 5 rooms, different policies and additional supplements may apply.
Please note that full payment of the booked stay is due on arrival. This does not apply to non-refundable rates.