Hotel Berna
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9.0
Exceptional
4.3% this month
/10
(1109 reviews)See what guests said
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9.3
Exceptional
Location rating score
Exceptional location - 1.3 kilometers from city center
Popular neighborhood
Parking
Available
  • Santuario San Camillo de Lellis70 m
  • Grattacielo Pirelli170 m
  • Dulcipedia200 m
  • Consulate General of Canada210 m
  • La Mela Reintegrata240 m
  • Pirelli Tower280 m
  • Central Station of Milan300 m
  • Centrale FS Subway Station350 m
  • Milano Centrale Railway Station380 m
  • Chiesa di San Gregorio380 m
  • Free Wi-Fi
    2017

    Hotel Berna

    18 Napo Torriani Street, Stazione Centrale, Milan, Italy, 20124 - See map

    This property is in high demand!

    Booked 94 times | 9 travelers are looking at this property right now

    "Best hotel on our long trip in Europe."
    Oleg - August 17, 2016
    Fantastic breakfast
    95% positive mentions
    Exceptional reputation
    Recommended by 94% of guests
    Exceptional cleanliness
    9.2 rating for cleanliness
    Exceptional service
    9.1 rating for service
    • 340 meters to public transportation

    • Airport transfer

    • Located in heart of Milan

    • Free Wi-Fi in all rooms!

    • Air conditioning

    Cheaper than 99% of all properties in Milan in the last 24 hours

    Compared to 7,991 Milan properties at Agoda for various dates

    Property ranking|Compared to 7,991 Milan properties
    See all rankings
    Value for money score
    8.8/10
    Location score
    9.3/10
    Service score
    9.1/10
    Cleanliness score
    9.2/10
    Better than
    99
    %
    of Milan properties
    Better than
    99
    %
    of Milan properties
    Better than
    99
    %
    of Milan properties
    Better than
    99
    %
    of Milan properties
    Value for money8.8
    Distance to city center2.6 km
    Location rating9.3
    Nearest airportMilan Linate Airport (LIN)
    Distance to airport6.4 km

    Rooms available at Hotel Berna

    8.8
    Excellent
    Room comfort & quality
    Superior Double or Twin Room
    Superior Double or Twin Room
    ...
    • Room size: 17 m²/183 ft²
    • City view
    • 2 single beds or 1 double b...
    Enter dates to see prices
    Superior Double with Extra Bed
    Superior Double with Extra Bed
    ...
    • Room size: 17 m²/183 ft²
    • City view
    • 1 single bed and 1 double b...
    Enter dates to see prices
    Double or Twin
    Double or Twin
    ...
    • Room size: 17 m²/183 ft²
    • City view
    • 2 single beds or 1 double b...
    Enter dates to see prices
    Single
    Single
    ...
    • Room size: 11 m²/118 ft²
    • City view
    • 1 single bed
    Enter dates to see prices
    Double or Twin Room with Extra Bed
    Double or Twin Room with Extra Bed
    ...
    • Room size: 17 m²/183 ft²
    • City view
    • 2 single beds and 1 double ...
    Enter dates to see prices
    Annex Single Room
    Annex Single Room
    ...
    • Room size: 15 m²/161 ft²
    • Shower
    • 1 single bed
    Enter dates to see prices
    Double Annex
    Double Annex
    ...
    • Room size: 17 m²/183 ft²
    • Shower
    • 1 double bed
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    Superior Single
    Superior Single
    ...
    • Room size: 11 m²/118 ft²
    • City view
    • 1 single bed
    Enter dates to see prices
    Double Room
    Double Room
    ...
    • Room size: 17 m²/183 ft²
    • Shower
    • 1 double bed
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    Classic Single Room
    Classic Single Room
    ...
    • Shower
    Enter dates to see prices

    What people love about Hotel Berna

    • 9.2
      Exceptional

      "We had a great time here, received with a welcoming smile and room customized to our needs."

      Ismael

      |

      January 2, 2019

    • 10.0
      Exceptional
      Staff 

      "The staff were the best, everyone really helpful and friendly and always happy to help."

      Russell

      |

      March 30, 2018

    • 10.0
      Exceptional

      "The hotel was really lovely, an old building with modern touches."

      Russell

      |

      March 30, 2018

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    More about Hotel Berna

    More about Hotel Berna

    8.8
    Excellent

    "has very good hot water supply (a good news during winter!) ..."

    Wah L.

    |

    March 30, 2018

    An overview

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    Most talked about facilities

    Breakfast
    116 mentions
    Housekeeping
    38 mentions
    Food & Dining
    9 mentions
    Internet
    6 mentions

    What they offer

    9.6
    Exceptional
    Staff 

    "I checked in early but staff there was very nice and helpful..."

    Ka

    |

    June 17, 2018

    View all reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    Food and dining

    Breakfast options

    Asian
    Vegetarian
    Gluten-free

    Nearby restaurants

    Italian cuisine
    Italian cuisine
    La Malmaison Cafe
    50 m Italian
    Pianeta Luna
    90 m Italian, Mediterranean, Pizza
    Bar Papa Giovanni
    90 m Italian
    American cuisine
    American cuisine
    Crazy Cat Cafe
    180 m American, Bar, Cafe
    Roadhouse Grill
    500 m American, Bar, Barbecue
    STK
    680 m American, Barbecue, Gluten Free
    Mediterranean cuisine
    Mediterranean cuisine
    Ristorante Pianoterra
    830 m Mediterranean
    Mamma Farina
    1.0 km Mediterranean, Seafood
    Riad Food Garden
    1.3 km Mediterranean

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    Property's guest policies

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    Some helpful facts

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    Announcements

    Show less

    Reviews of Hotel Berna from real guests

    Overall rating
    9.0
    Exceptional
    From 5413 reviews
    Provided by verified guests of
    Agoda Reviews (1109)Booking.com Reviews (4304)
    Rating via Agoda9.0
    /
    10
    Exceptional
    4.3% this month
    Cleanliness9.2
    Facilities8.6
    Location9.3
    Room comfort and quality8.8
    Service9.1
    Value for money8.8
    High score for Milan
    Rating
    9+ Exceptional (404)
    8-9 Excellent (102)
    7-8 Very Good (82)
    6-7 Good (28)
    <6 Below Expectation (17)
    Time of the year
    Mar - May (134)
    Jun - Aug (194)
    Sep - Nov (212)
    Dec - Feb (93)
    All guests (1109)
    All room types
    All languages

    Show reviews that mention 

    Showing 633 verified guest comments
    12345
    9.6
    Exceptional
    Jing from Hong Kong
    Group
    Room
    Stayed 2 nights in July 2019

    very helpful staff and good location”

    hotel is five min walk from Milan central station. i feel this place was relatively new renovated. very clean. breakfast is great. we are very thankful for hotel manager Sharon who helped us sort out our stay when our booking was badly messed up by the internet booking company. i love my single room layout a lot, bathroom is big, room has a extented corner which has a deck and chair with garden view, very peaceful. if you are a solo traveler, ask room 025.

    Reviewed July 13, 2019
    8.8
    Excellent
    Maria from Philippines
    Group
    Double or Twin
    Stayed 2 nights in July 2019

    Enjoyable stay!!”

    Loved the hotel. It was old but you can see the many touches the hotel made to make visitors' stay great. We enjoyed ours. We loved the breakfast spread which came free. Most of all the location is just very convenient. Loved the many restaurants around.

    Reviewed July 09, 2019

    Dear Maria, Thanks for staying with us! We work hard to make our guests happy and appreciate your feedback Visit us again, Valeria Cerana Guest Relations

    Responded July 10, 2019
    Hotel Berna
    9.6
    Exceptional
    Marilou from United States
    Couple
    Double Annex
    Stayed 3 nights in July 2019

    Accessible to the center of Milan . Breakfast buffet was excellent. The bread, fresh .”

    My macchiato with cinnamon was frothy and decadent.The staff were friendly, helpful assisting us how to navigate Milan by train and accommodating especially the guy from Egypt.We felt so welcomed and felt like a member of the Hotel Berna Family .We'll for sure spread the warmth of the staff of Hotel Berna and look forward to stay again in your lovely hotel .

    Reviewed July 15, 2019

    Dear Marilou, Thank you for sharing your feedback in regards to your recent stay at Hotel Berna Milan and recommending our services on Agoda. It gives me a great pleasure to hear that you had a memorable stay with us and enjoyed our facilities. We have shared your appreciation to the whole team :-) We look forward to welcome you again, once your travels bring you back to Milan. Warmest regards, Valeria Cerana Guset Relations

    Responded July 18, 2019
    Hotel Berna
    7.2
    Very good
    Evan from United States
    Couple
    Double or Twin
    Stayed 2 nights in July 2019

    "You must Leave your key at the front desk"”

    I started to write my review but halfway through, Agoda didn't give me enough space to write it all. Go to Google reviews, search 1 out of 5 stars, and find the one titled - "You must leave your key at the front desk". Yes, that's true, they make you leave your room key at the front desk when you leave. It's not that this place is bad, I will just never stay here again and wouldn't recommend it to anyone else. There are 6-7 other hotels in a two block radius, there are probably better options

    Reviewed July 23, 2019

    Dear Guest, we're really saddened to read your experience was compromized by our room key procedure and we stay at your entire disposal for any further clarification. Maybe in the future you could evaluate the chance to give us a second change: in that case we'll do our best to make your stay the most pleasant one possible! Kind regards Sharon - Guest Relations Manager

    Responded August 02, 2019
    Hotel Berna
    8.4
    Excellent
    CHIAFU from Taiwan
    Couple
    Double or Twin
    Stayed 3 nights in June 2019

    excellent”

    All the staff was very nice. The Berna hotel is also close to the Milan Center station which is very convenient for the travellers. My wife and I stayed 3 nights at the Berna hotel and also enjoyed the breakfasts very much. We will come back again next time.

    Reviewed June 20, 2019
    10.0
    Exceptional
    marie from United States
    Group
    Double Annex
    Stayed 1 night in June 2019

    above and beyond”

    beautiful hotel, excellent location, super breakfast buffet...besides that ..we had an issue with one of our reservations, due to the fact that one of the rooms we booked for that day my sons could not make it..although it was a final deal(no changes or cancellations) the manager went out of her way to alter and change the date so we would not lose our payment..Thank you so much Hotel Berna!! we will always recommend to anyone we know who is traveling to Milan...not to pass up this hotel

    Reviewed July 04, 2019
    9.2
    Exceptional
    Pongrawee from Thailand
    Group
    Double or Twin
    Stayed 2 nights in April 2019

    Exceptional”

    Close to Milan Central train station and subway. Staff were attentive. Restaurants and supermarkets are in walking distance. May hear some noises from a nearby restaurant in late night. Overall, highly recommend

    Reviewed April 23, 2019
    9.2
    Exceptional
    Kelvin from China
    Business traveler
    Double or Twin
    Stayed 2 nights in March 2019

    Great Hotel”

    Hotel is really value for money. For the price you pay in Milan, Italy, this is as good as it gets. Its a hotel that shows that the management cares about what their guest thinks. They do pay attention to details, follow up and make the effort in even the small details. They also follow up in welcome emails and everything. The check in is also fast and seamless. Breakfast staff were all very nice, polite and enthusiatic. However although most front staff were nice and helpful, there was one or two who did look irritated when you approach them for your keys or question.

    Reviewed March 23, 2019
    9.2
    Exceptional
    Chithra from Singapore
    Family with teens
    Double or Twin
    Stayed 1 night in March 2019

    Wish we stayed longer”

    My husband, two older teenagers and I, spent one night in Milan. This hotel is very close to the train station and easy to walk to (with bags and all). We arrived very early at the hotel and the front desk knew who we were! The service was very good. I requested two rooms on the same floor. One with separate twin beds and the other with a King bed. They gave us rooms right next to each other. Although the rooms were on the second floor, it was very quiet, and right next to lifts. The room was super clean. The bedding and towels were very fresh. Loved the large bath towels. One of our rooms had a bathtub with shower and the other a shower cubicle. Some may find the shower cubicle a little small, but I felt it was ok. The shower was nice and strong. I liked the toiletries and rubber duck. Plenty of closet space. Nice selection of teas in room. Had to leave very early the next morning. Sadly missed the buffet breakfast. Their packed breakfast was very average. Will definitely return.

    Reviewed March 22, 2019
    7.2
    Very good
    Gerhard from Hong Kong
    Business traveler
    Single
    Stayed 2 nights in June 2019

    OK”

    good location, near to central railway station and Metro. Not excellent but worth the price.

    Reviewed July 19, 2019
    9.6
    Exceptional
    Cheng from Singapore
    Family with teens
    Superior Double with Extra Bed
    Stayed 2 nights in June 2019

    Exceptional”

    Room is rather small for 3 persons but it is very clean. Location is near to the train station which is a plus point.

    Reviewed July 02, 2019
    9.6
    Exceptional
    Simon from Australia
    Couple
    Double or Twin
    Stayed 2 nights in June 2019

    Exceptional”

    We had a lovely stay at the Hotel Berna. Only 5 min walk from the Central Train Station, plus 5 min walk to the Metro Underground. If there is one criticism I would have, it would be that the staff behind the Reception desk were not happy people. First impressions of any hotel are from the people at reception as they are normally the first you meet. Otherwise highly recommend.

    Reviewed June 18, 2019

    Dear Simon. Thanks for sharing your feedback about your stay! Being our aim to make the experience of our guests the most pleasant we're sorry you felt the attitude of our staff to be unhappy: this is clearly the last impression we would like to give our guests . We pride ourselves on the courtesy and friendliness of our staff, always on hand to assist our guests in any way possible. Although it seems the majority of our guests appreciate our customer service, We certainly know that there is always areas for improvement and we’ll share your feedback with the staff members at reception. Despite this we are glad you had a pleasant stay and hope youìll visit us again in thr future. Kind regards Valeria Cerana Guest Relations

    Responded June 19, 2019
    Hotel Berna
    8.8
    Excellent
    Wait from Hong Kong
    Group
    Double or Twin
    Stayed 3 nights in May 2019

    Excellent”

    Very convenient location, very sumptuous breakfast. One setback, there are 3 steps up to the lobby at the main entrance. It's a bit difficult to carry a large suitcase up the 3 steps, particularly for elderly or young ladies.

    Reviewed May 27, 2019
    8.0
    Excellent
    Saki from Israel
    Family with teens
    Superior Double or Twin Room
    Stayed 2 nights in February 2019

    Good for sightseeing ”

    The location was good breakfast was tasted. But many items were missing in our room. And also there was not enough plug next to the bed. But the hotel is near the Milano Central station, so if you have early morning or late night train I think here is the best to stay.

    Reviewed February 14, 2019
    9.6
    Exceptional
    lai from China
    Couple
    Double Annex
    Stayed 1 night in November 2018

    recommend! good location, clean!”

    very good location ( just within 5 mins walking distance from train station), clean linen, room facilities same as pictures. one express supermarket nearby, and the restaurant next to this hotel is very nice with reasonable price! Definitely will stay again!

    Reviewed November 27, 2018
    10.0
    Exceptional
    Yuhui from Singapore
    Solo traveler
    Annex Single Room
    Stayed 2 nights in September 2018

    Perfect stay”

    location is about 7mins walk from train station. i stayed at the new building which highly secured. neighbourhood is nice and safe, with some eateries. clean room and comfy bed. breakfast was amazing! will stay here again when i visit Milan!

    Reviewed October 24, 2018
    9.2
    Exceptional
    yuk from Hong Kong
    Couple
    Double or Twin
    Stayed 3 nights in September 2018

    Excellent location, helpful staff”

    Excellent location, just 5 minutes walk from the Milan Central train station. The front desk staff was very helpful. As requested, he assigned a quiet room to us which facilitated a peaceful stay of 2 nights. The staff handling luggage are also very polite and helpful. I like the provision of hot and cold drinking water at the Lobby , which is important to travellers. The restaurant next door provides good food at reasonable price. Cindy

    Reviewed October 14, 2018

    Dear Cindy, Thank you for staying at Hotel Berna Milan and for dedicating your time by writing such a nice feedaback! We really appreciate your kind gratitude about our staff,early check in provided,our location... We are very proud of our standards and happy when our guests appreciate our efforts:-) Thanks again for your general appreciation from everybody! Take care Valeria Guest Relations

    Responded October 15, 2018
    Hotel Berna
    9.6
    Exceptional
    Hyunhee from United States
    Family with teens
    Double or Twin
    Stayed 2 nights in July 2019

    Perfect location”

    Standard room was cozy but the door of bathroom is not locked completely. That was very annoying.

    Reviewed July 17, 2019

    Dear Guest, thanks for your visit and feedback. We are sorry about the issue with the bathroom's dooe.. wish you had informed us while here to have it fixed! Hope to see you again take care , Valeria Cerana Guest Relations

    Responded July 18, 2019
    Hotel Berna
    6.0
    vk from Malaysia
    Couple
    Double or Twin
    Stayed 1 night in June 2019

    Nothing special ”

    Normal hotel with nothing special to mention.can stay if planned to travel with train station the next day

    Reviewed July 03, 2019
    9.6
    Exceptional
    Melinda from United States
    Couple
    Double Annex
    Stayed 1 night in April 2019

    I would stay here again in a heartbeat.”

    Everything was just right for our on-night stay. Breakfast was excellent. The location was so much quieter than the center of Milan, yet many restaurants and quite picturesque. Clean, comfortable, wonderful staff, who did everything they could to assist.

    Reviewed April 18, 2019
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    • Exceptional location
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    • Centrale FS Subway Station is within 0.35 km