Very good 7.1
Based on 187 reviews

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About this property

Description

One of the more popular hotels in the city, Hotel Bisanta Bidakara is conveniently located close to the railway station in the heart of the city. The hotel offers a varied choice of suites and guestrooms according to your taste and needs. With shopping centers, numerous office buildings, and the Government Office in close proximity, the hotel is suited for business and leisure travelers alike. Guests should visit Perak Harbor which is a 30-minute drive away from the hotel. The on-site Anggrak Coffee Shop is an ideal pit stop for a drink or snack after a day of sightseeing. The hotel is ideal for travelers who want to be in the center of the bustling city of Surabaya. Reservations at Hotel Bisanta Bidakara are simple via our secure online booking form. Just enter your desired dates and submit.
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Features

Internet access

  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas

Getting around

  • Car park
  • Valet parking

Things to do, ways to relax

  • Fitness center
  • Massage(s)
  • Spa
  • Swimming pool [outdoor]

Dining, drinking, and snacking

  • Coffee shop
  • Restaurant(s)
  • Room service
  • Room service [24-hour]

Services and conveniences

  • ATM
  • Concierge
  • Dry cleaning
  • Laundry service
  • Safety deposit boxes
  • Smoking area

For the kids

  • Family room
  • Swimming pool [kids]

Access

  • Front desk [24-hour]
  • Pets allowed
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Policies

Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-5 year(s) Stay for free if using existing bedding.
  • Guests over 5 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Number of Rooms : 105
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Verified traveler reviews

Filter by traveler type
Very good



based on 187 reviews
  • Cleanliness 6.8
  • Facilities 6.1
  • Location 7.4
  • Room Comfort/Standard 6.8
  • Service 7.3
  • Value for money 7.3
  • Food/Dining 7.0
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daniel from Indonesia
Business traveler
Deluxe
Stayed 3 nights in August 2016
The Bisanta hotel was good and comfortable place to stay
We liked a cozy atmosphere in Bisanta, friendly staff and good hygiene.
Reviewed September 19, 2016

Ridner from Indonesia
Business traveler
Deluxe
Stayed one night in September 2016
Not bad
Its value for money, you got a bathtub, strong shower, but its an old hotel, little spooky 😅, and the bed must be replace, the cleanliness to be advance at the bottom and side of bedroom
Reviewed September 18, 2016

Kristin from Indonesia
Family with young children
Deluxe
Stayed 3 nights in July 2016
Very dissapointing. doesn't feel like a three-star hotel
The receptionists were very nice and polite. They were always being helpful. However, on the second day, when we had breakfast at 8 am, there weren't much food left for us, the staff were so slow to refill the trays and we even didn't get any spoon!!! The room is not really spacy, but the bathtub and the hot water is pleasant. Yet, we only got a pair of slippers and there were only one sachet of coffee and no creamer at all. About the swimming pool, I called the receptionist about the hours it opens, and they informed me that the closing hour is at 7pm. So, I only went swimming for about 30 minutes and I head back to my room. Surprisingly, by 8pm, I saw some people swimming in the pool. I felt so dissapointed, then I decided to swim the next morning. It turned out that they closed the swimming area for the whole day as there was an event by the pool. Overall, it was not a nice stay at all!!!
Reviewed July 29, 2016

Doddy from Indonesia
Couple
Deluxe
Stayed 2 nights in October 2015
Good location
The hotel location is near shopping mall and restaurant.
Reviewed July 15, 2016

naomi from Indonesia
Business traveler
Deluxe
Stayed one night in June 2016
staff helpful
The food is good.location very strategic,near tunjungan plaza.overall,ok.i'll be back here.
Reviewed June 27, 2016

Diane from Singapore
Family with older children
Deluxe
Stayed one night in June 2016
Could have been better
The most friendly person in the hotel is the chef who showed up in the morning of 16/6. The rest of the staff seem kind of aloof and cold. Good spread of breakfast and food was always hot and changed daily. Ran out of toilet roll but was not replenished when asked for it and when the room was made, the staff apparently did not notice it had run out of supply. Was supplied after repeated request was made. Booked this hotel as I wanted to use its treadmill but sadly it was out of order. Fitness centre was locked up, you need to make a trip down to the front desk for them to send someone to open the door although it could be accessed by the room card.
Reviewed June 19, 2016

Franklin from Indonesia
Business traveler
Deluxe
Stayed one night in June 2015
Nice
Staff Nice and helpful, a lot of food around hotel
Reviewed May 08, 2016

Bagaskara from Indonesia
Couple
Deluxe
Stayed one night in April 2016
Good
Good
Reviewed April 26, 2016

Mikhael from Indonesia
Family with older children
Deluxe
Stayed one night in March 2016
Excellent value for money hotel
There is swimming pool but small and not deep enough There is gym Clean room but the lightning, ambience and furniture could be improved Great location at the center of the city Overall excellent value for money
Reviewed March 31, 2016

Samuel from Indonesia
Business traveler
Deluxe
Stayed one night in February 2016
Wifi is weak in room and magnetic key is difficult to use
Wifi signal in room is only one bar and magnetic key is difficult to use
Reviewed February 18, 2016



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