Good6.6
Based on13reviews
Hotel Britannia Excelsior
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8.5 Excellent location
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8.5Location
  • Free Wi-Fi in all rooms

  • Air conditioning

  • Bar

  • Airport transfer

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Announcements

Wedding parties are accepted only upon agreement with management. Please note that the property has two restaurants, one open all year, the other open during the summer. Please note that the on-site parking is subject to availability. A free shuttle service from/to the off-site parking is provided.

Verified traveler reviews

Verified traveler reviews

Agoda Reviews (13)
Booking.com Reviews (547)

4.5

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  • Cleanliness 6.3
  • Facilities 3.5
  • Location 8.5
  • Room comfort and quality 7.3
  • Service 6.0
  • Value for money 6.5
Review score
based on 1 reviews
  • Cleanliness 4.0
  • Location 10.0
  • Room comfort and quality 4.0
  • Service 2.0
  • Value for money 8.0
  • Cleanliness 6.5
  • Facilities 3.5
  • Location 8.3
  • Room comfort and quality 7.8
  • Service 6.3
  • Value for money 6.3
Provided by verified guests of Agoda
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  • English
  • Deutsch
  • 繁體中文 (香港)
  • Nederlands
  • 한국어
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  • Double Room
  • Single Room
  • Double Room with Lake View
  • Comfort Double Room
  • Superior - Classic
  • Secret Garden
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Showing 13 verified reviews
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4.0
Adele from United Kingdom
Couple
Comfort Double Room
Stayed 1 night in June 2016
So bad. Choose elsewhere. ”
Our room was filthy. Bed half made. No towels. Previous guests rubbish in the bin. When we called down to ask for it to be cleaned they just left towels. Shower didn't work. Stuck on boiling hot. We asked for that to be fixed but they didn't come for over half an hour so we went to dinner without showers.
Reviewed June 23, 2016
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2.0
Robert from United Kingdom
Couple
Secret Garden
Stayed 7 nights in April 2016
No room at the inn?”
When arriving at this hotel my wife and I were informed that we had no reservation with the hotel, but with another company. We were then shown to a room in a villa 1.7m miles from the hotel and all its facilities. The villa was on top of a hill that required a 600m climb up a 1;4 hill. The room itself had no heating so was damp and no change of bedding or towels for the 7 nights we stayed. We did try and find alternative accommodation, however at the time it was the Italian national holiday and the search at our budget level was fruitless. I have had to mark the hotel as awful (1 star )as we cant score a zero.
Reviewed May 01, 2016
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9.0
Li from United Kingdom
Couple
Double Room
Stayed 4 nights in May 2013
Great location! Gorgeous area!”
Location, breakfast, view
It's located just 1 minute from the port. 8 minutes to Belagio by ferry. Every morning we wake up with great view of the lake. Many choices of breakfast. The canteen is 4 star standard with very nice and hard working staff. The view outside the hotel is brilliant . There is little tourist train stopping just outside the hotel taking us to menagio and lenno. It's so convenient to go everywhere. We have seen all the villages nearby but Griante is the best place to stay !
Reviewed May 31, 2013
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7.3
bjorn from Netherlands
Couple
Double Room with Lake View
Stayed 2 nights in April 2012
Big classic hotel on lakeside”
Nice location. And direct boat connection to bellagio
Big classic hotel catering mainly English tourists.
Reviewed August 03, 2012
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10.0
Lloyd from United States
Couple
Double Room
Stayed 2 nights in February 2012
wonderful view from a lovely hotel”
Fantastic view of Lake Como in a restored vintage hotel
this hotel is located right on the edge of beautiful lake como. views from many of the rooms as well as from the large and beautiful dining room are stunning. this is a 100 year old hotel that has been remodeled and is full of beautiful antique furniture. as very lovely and homey hotel with a wonderful view. the staff was also very accommodating and helpful. there is a small parking lot behind the hotel which is great for those traveling by car. breakfast was included in the price of the room. a buffet lunch and a buffet dinner is also available at the lovely hotel dining room at the price of 15 euros each. meals are served buffet style which is not that common in europe and enables you to try many of their delicious entrees. drinks and dessert are included in the price. in the summer time there is ferry boat service across the street that crosses lake como to the beautiful city of bellagio. during winter months ferry boat service runs only from menagio which is a 5 minute drive to the next town north. the ferry boat only takes 10 minutes to reach bellagio. the hotel is only a 45 minute drive to lugano, switzerland which makes for a nice day tour. the hotel also provides free internet via ipad.
Reviewed February 23, 2012
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6.0
Heiko from Germany
Couple
Double Room
Stayed 2 nights in April 2017
Mehr Schein als Sein”
Das Hotel liegt direkt am Comer See und nahe zum Schiffsanleger. Nachdem damit alles Positive gesagt ist, können wir im Nachhinein nur bedauern, dort eingecheckt zu haben: An der Rezeption sitzen vollkommen überforderte Damen, die eine riesige Zettelwirtschaft bewältigen wollen, das Zimmer war saukalt bei 3 Grad Außentemperatur und angeblich verbieten die Gesetze, dass geheizt wird... unseren Wunsch nach einer weiteren Decke hat man erfüllt, indem wir noch ein Laken bekamen. Da wir Halbpension gebucht hatten (Frühstück allein war nicht möglich), erlebten wir morgens und abends, wie sich englische Rentner und italienische Schulklassen um das billigste Essen aller Zeiten drängelten... da wird Gewinnmaximierung im großen Stil betrieben...den zweiten Abend sind wir essen gegangen. An der Bar gibt es zudem keine Markengetränke... man riet uns, ins Nachbarrestaurant zu gehen... Offensichtlich haben die englischen Gäste all-inklusive gebucht und machen davon so viel Gebrauch, dass es sonst zu teuer würde. Man könnte einen lustigen Film über dieses Hotel-Abziehbild drehen, wenn es nicht so traurig wäre...
Reviewed April 22, 2017
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3.0
Kurt from Germany
Couple
Double Room
Stayed 5 nights in August 2015
rundum zufrieden”
Hotel Britannia Excelsior
schönes Hotel in unmittelbarer Strandnähe mit Seeblick,
Reviewed September 09, 2015
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9.0
Christian from Germany
Couple
Double Room
Stayed 2 nights in July 2013
Nobles Hotel in schöner Lage”
Relativ günstig, abgelegen, Natur
Romantisch für Paare, zusätzlich Pool am See. Sehr schöne Gegend.
Reviewed July 31, 2013
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6.3
Dennis from Netherlands
Couple
Double Room with Lake View
Stayed 2 nights in May 2012
All inclusive hotel voor ouderen (60+)”
Goede locatie en gratis Wifi
Bij aankomst om 15:00 bleken de twee lampen in de badkamer kapot. Voor het hotel had het geen prioriteit deze te maken. Afgesproken dat er om 18:00 een monteur zou zijn. Na wat loze beloftes van de receptie is het uiteindelijk om 20:30 verholpen. Ook de deur van de kamer kon niet op slot, omdat het kaartsysteem niet werkte. Hiervoor is in 24 uur tijd 3x een monteur gekomen, en uiteindelijk is het door een receptiemedewerker opgelost. De kamer kon dus 's nachts niet op slot, en ook niet als we er niet waren. Over het hotel kunnen we zeggen dat het een goede locatie heeft en dat het personeel over het algemeen erg vriendelijk is. Het heeft een all inclusive concept waardoor veel reisorganisaties het hotel aandoen. Gezien de tijd van het jaar (mei) waren er voornamelijk 60-plussers. Het ontbijt was wat karig en niet echt lekker. Voor een groot hotel hadden we er meer van verwacht. Doordat het zo massaal is, heeft het personeel naar ons idee niet echt overzicht. Zo waren bestek en kopjes op en werden niet bijgevuld omdat het personeel het niet door had. Onderborden worden niet vervangen na het eten, maar schoongemaakt met een keukendoek voor de volgende gasten. Hygiëne standaard is anders dan in Nederland.
Reviewed May 28, 2012
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8.0
HUANG from Taiwan
Couple
Single Room
Stayed 1 night in February 2012
非常棒的景色”
como lake 首選
這間酒店冬天淡季 還有營業,變成很多人住數的選擇,酒店己乎都住滿了,建議大家一定要選擇面湖的房間,早上一醒來,你真的會被眼前的景色所吸引,湖光山景,阿爾卑斯山就在眼前,一切都會覺得很美好
Reviewed March 28, 2012
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