Excellent8.1
Based on72reviews
Hotel Cass - A Holiday Inn Express at Magnificent Mile
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"Staff is friendly and accommodating. Location is convenient..."

JoannaUnited States
Lobby
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9.0 Excellent location
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9.0Location
  • Close to public transportation

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Nearest essentials

  • Airports
    • 15 km
    • Chicago Midway International Airport (MDW)
    • 25 km
    • Chicago O'Hare International Airport (ORD)
  • Bus and rail stations
    • 200 meters
    • Grand/State Subway Station
    • 850 meters
    • State/Lake Subway Station
  • Hospital or clinic
    • 400 meters
    • Northwestern Memorial Hospital
  • Pharmacy
    • 200 meters
    • Jewel-Osco Pharmacy
  • Convenience store
    • 90 meters
    • 7 Eleven
  • Cash withdrawal
    • 10 meters
    • ATM

More about Hotel Cass - A Holiday Inn Express at Magnificent Mile

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Verified traveler reviews

Agoda Reviews (72)
Booking.com Reviews (810)

5.3

Filter by traveler type
  • Cleanliness 8.5
  • Facilities 8.0
  • Location 9.0
  • Room comfort and quality 7.9
  • Service 8.1
  • Value for money 7.8
  • Cleanliness 7.5
  • Facilities 6.0
  • Location 8.4
  • Room comfort and quality 7.3
  • Service 7.5
  • Value for money 7.5
  • Cleanliness 8.5
  • Facilities 8.7
  • Location 9.1
  • Room comfort and quality 7.9
  • Service 8.2
  • Value for money 7.7
  • Cleanliness 9.0
  • Facilities 10.0
  • Location 9.1
  • Room comfort and quality 8.1
  • Service 8.2
  • Value for money 7.8
Exceptional
based on 2 reviews
  • Cleanliness 10.0
  • Location 10.0
  • Room comfort and quality 10.0
  • Service 10.0
  • Value for money 10.0
Excellent
based on 3 reviews
  • Cleanliness 8.7
  • Location 9.3
  • Room comfort and quality 8.7
  • Service 9.3
  • Value for money 9.3
Excellent
based on 6 reviews
  • Cleanliness 9.7
  • Location 10.0
  • Room comfort and quality 8.7
  • Service 9.0
  • Value for money 7.7
Provided by verified guests of Agoda
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Room type
  • Double with 2 Double Beds - Non-Smoking
  • Standard Accessible Queen Bed
  • Standard
  • Suite King Bed
  • Queen Room - Non-Smoking
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Showing 68 verified reviews
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9.6
estelle from United Kingdom
Couple
Queen Room - Non-Smoking
Stayed 6 nights in July 2016
Fabulous location”
We stayed here 5 nights, just a block of Mag mile, brilliant buffet breakfast, our room had a fridge, microwave, lounge with huge plasma and breakfast board in addition to our bedroom. We were on the top floor and had view of the Hancock tower. Great supermarket one block down to fill your fridge (Jewel Osko)
Reviewed August 26, 2016
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7.7
ELAINE from Australia
Business traveler
Standard
Stayed 5 nights in December 2015
VERY GOOD LOCATION”
LOCATION
Reviewed December 12, 2015
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6.0
Zoyo from China
Couple
Standard Accessible Queen Bed
Stayed 1 night in November 2015
Real bad service”
Location
most of the staff looked at you with suspicion, as if you were a thief looking to steal their $20 fake plant in the lobby. This place is a joke, the only redeeming quality is the location. Never again. Pay the extra and go to the embassy suites down the road. Please!
Reviewed December 03, 2015
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7.3
Hao from Canada
Solo traveler
Queen Room - Non-Smoking
Stayed 1 night in November 2015
Above average hotel”
location location location
It was confortable in general. The location of the hotel is perfect,right in downtown core area, 20 min walking to major attractions.
Reviewed November 08, 2015
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9.0
Jiyeong from South Korea
Group
Queen Room - Non-Smoking
Stayed 1 night in September 2015
Good for breakfast”
breakfast location
It was nice but the room was little bit small.. However the breakfast was very nice!
Reviewed September 09, 2015
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5.3
Mun from United States
Business traveler
Standard
Stayed 7 nights in August 2015
Good location. Good facilities. But the people...”
Location. Decent facilities as expected of a 3 star hotel. Includes breakfast albeit mediocre -- it's a 3 star hotel.
Even for a non-luxury hotel, the lack of service and common courtesy was appalling. More than 5 times, I said Hi to the staff and they just stared right back at me. Not just one person. Five different people. At the front desk, they keep having private conversation while they serve a customer and don't even say Hi or Bye. Well I am very sorry that I was such a nuisance to them and had to disturb their private chitchat during work hours. Housekeeping won't even put toilet paper in the toilet paper holder. They just leave it on the toilet cover for the customer to do it themselves. Why tip? When you don't know all the rules of the hotel right away and you ask the staff, you immediately get the "duh idiot" face. No smile. No friendliness. Figure out your stuff yourself even when it's your first time here. Construction goes on around the hotel past 10pm. This I don't know whose decision it was. Probably the city's? I stayed here because I didn't foresee spending much time at the hotel. But even the minimal interaction I had with the staff here was too puzzling. I used to live in Chicago for 5 years, so I don't think I was expecting something out of the ordinary for a Chicagoan. I guess expecting a greeting was naive of me. Next time I plan to stay at a different place just so I will be able to hear a friendly Hello back and to avoid getting the stare of "why the f are you talking to me?" I will gladly pay the extra sum per night if that's what it takes to be treated like a human.
Reviewed August 30, 2015
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7.3
james from United States
Couple
Queen Room - Non-Smoking
Stayed 2 nights in July 2015
Good location & value”
location value staff performance
comfortable & convenient
Reviewed July 18, 2015
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8.3
PAK from Hong Kong
Group
Double with 2 Double Beds - Non-Smoking
Stayed 2 nights in June 2015
Great location”
Location, value for money, cleanliness
Reviewed July 15, 2015
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9.0
Jeff from Canada
Couple
Queen Room - Non-Smoking
Stayed 2 nights in July 2015
Great location”
Location staff cleanliness
We enjoyed our stay. Breakfast was good and the staff excellent. The hotel is older but very well looked after and very clean. Highly recommend.
Reviewed July 09, 2015
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7.7
james from United States
Couple
Standard
Stayed 2 nights in June 2015
great location,convenient to downtown shopping”
location, service, breakfast
Reviewed July 04, 2015
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