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Guestroom, Castille Paris – Starhotels Collezione in Paris
Superior Room, Castille Paris – Starhotels Collezione in Paris
a row of windows on the side of a building, Castille Paris – Starhotels Collezione in Paris
Lobby, Castille Paris – Starhotels Collezione in Paris
Interior view, Castille Paris – Starhotels Collezione in Paris
Interior view, Castille Paris – Starhotels Collezione in Paris
Castille Paris – Starhotels Collezione

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8.6

Excellent

161 reviews

161 reviews

Housekeeping5
Breakfast2
24-hour front desk1
See map
See map

9.5

Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Exceptional for walking
Walkable places
Lunettes et Lorgnettes Pierre Marly Museum
100 m
Robespierre's House
150 m
Boutique Maille Shop
190 m
Place Vendome
190 m
Olympia Music Hall
230 m
Popular landmarks
Musee d'Orsay Museum
930 m
Louvre Museum
1.0 km
Champs-Elysees
1.4 km
La Sainte-Chapelle
1.9 km
Montmartre
2.3 km
Closest landmarks
Gaidoz Sylvie
130 m
Hemingway Bar
150 m
Olympia
250 m
Point Vision Experts
250 m
Elephant Paname
250 m

Castille Paris – Starhotels Collezione

33-37 rue Cambon, 1st - Louvre - Chatelet, Paris, France, 75001 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Strategically situated in 1st - Louvre - Chatelet, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Eiffel Tower. Rated with 5 stars, this high-quality property provides guests with access to restaurant, fitness center and sauna on-site.

Highlights

Located in heart of Paris

Front desk [24-hour]

Airport transfer

250 meters to public transportation

Inside city center

Facilities

Airport transfer

Valet parking

Pets allowed

Shuttle service

Fitness center

Sauna

Free Wi-Fi in all rooms!

Front desk [24-hour]

Your dates are popular among travelersPopular destination! Properties in Paris are being booked every minute!
Value for money7.9
Distance to city center1 km
Location rating9.5
Nearest airportParis-Le Bourget Airport (LBG)
Distance to airport11.9 km

Rooms available at Castille Paris – Starhotels Collezione

Very good
Room comfort & quality

7.9

Deluxe Triple Room
...
  • Room size: 20 m²/215 ft²
  • City view
  • 1 queen bed and 1 single be...
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Suite
...
  • Room size: 40 m²/431 ft²
  • City view
  • 1 sofa bed and 1 king bed
Enter dates to see prices
Deluxe Room
...
  • Room size: 25 m²/269 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
Superior Room
...
  • Room size: 20 m²/215 ft²
  • City view
  • 2 single beds or 1 double b...
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Duplex Junior Suite
...
  • Room size: 30 m²/323 ft²
  • City view
  • 1 sofa bed and 1 king bed
Enter dates to see prices
Executive Duplex Suite “Suite Temptation”
...
  • Room size: 60 m²/646 ft²
  • Outdoor view
  • 2 sofa beds & 1 king bed
Enter dates to see prices
Junior Suite
...
  • Room size: 30 m²/323 ft²
  • Non-smoking
  • 1 sofa bed and 1 king bed
Enter dates to see prices
Deluxe Room with Balcony
...
  • Room size: 25 m²/269 ft²
  • Outdoor view
  • 1 double bed
Enter dates to see prices
Duplex Suite
...
  • Room size: 40 m²/431 ft²
  • Non-smoking
  • 1 sofa bed and 1 king bed
Enter dates to see prices
SUITE suite standard
...
  • Room size: 40 m²/431 ft²
Enter dates to see prices

Frequently asked questions

Does Castille Paris – Starhotels Collezione have bars on the premises?

Experience your trip the best way with a beverage in your hand at Castille Paris – Starhotels Collezione's bar available right in front of your doorstep for whenever you need a drink or two.

What points of interest are nearby Castille Paris – Starhotels Collezione that are in walking range?

While residing at Castille Paris – Starhotels Collezione, jump start your vacation by visiting the nearest points of interest that are within walking distance to the property which include Robespierre's House, Chanel Cambon, and Boutique Maille Shop.

What public parks are nearby Castille Paris – Starhotels Collezione?

While lodging at Castille Paris – Starhotels Collezione, cherish your early morning or evening walk at nearby park which include Place du Guatémala, Jeux 3 à 9 ans, and Jardin Anne-Frank.

What are the property's policies for children's bedding at Castille Paris – Starhotels Collezione?

Castille Paris – Starhotels Collezione's policy pertaining to children's bedding considers guests age 16 years and older as adults, and therefore requires an extra bed which will incur an additional charge. You can find additional information about specific child policy and age range for this property, by checking the "Property policies" section located in the property page for more details.

Is Castille Paris – Starhotels Collezione pet-friendly?

Castille Paris – Starhotels Collezione allows pets including dogs and cats onto this property with additional fee applied. Additionally, pet bowls are available at this property. Please contact the property for more information, or log into your Agoda account and navigate to the property page to send a message directly to the property owner in the chatbox.

How many floors does Castille Paris – Starhotels Collezione have?

Castille Paris – Starhotels Collezione has a total of 6 floors.

At what time of the year is Castille Paris – Starhotels Collezione most popular?

Castille Paris – Starhotels Collezione's most popular month where verified guests have stayed the most is in August.

What was the average room rate for Castille Paris – Starhotels Collezione been in the past month?

The average room rate for Castille Paris – Starhotels Collezione in the past month is 529.52 EUR, compared to city's average of 197.19 EUR.

What do verified guests love most about Castille Paris – Starhotels Collezione?

Past guests that stayed at Castille Paris – Starhotels Collezione have given this property a rating of 9.471 for its outstanding location as the primary highlight for their stay.

What is the average rating that verified Families with older children have given to Castille Paris – Starhotels Collezione?

Past families with older children that have stayed at this property have given Castille Paris – Starhotels Collezione an average rating of 8.5. You can look up more specific customer ratings and remarks by filtering for a specific type of verified travelers down in the review section.

What time is check-in and check-out at Castille Paris – Starhotels Collezione?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may ask for early check-in or late check-out during booking, subject to availability. Visitors checking in or out before or after the specified periods may be charged an additional fee.

Is breakfast offered at Castille Paris – Starhotels Collezione?

Wake up to an amazing buffet and continental breakfast at Castille Paris – Starhotels Collezione. Visitors can enjoy breakfast offered with an additional charge of 35 EUR for adults if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is generally included for less than buying it at the hotel.

See map

Explore the neighborhood

What people love about Castille Paris – Starhotels Collezione

  • 8.4

    Excellent
    Staff 

    "A hotel with excellent service, attentive staff and clean rooms."

    Gil

    |

    August 15, 2022

  • 9.2

    Exceptional
    Cleanliness

    "Our room was large and very clean."

    Lillian

    |

    August 15, 2022

  • 10

    Exceptional
    Staff 

    "Staff are friendly and rooms are clean."

    Jose

    |

    March 29, 2022

Property ranking|Compared to 7,160 Paris properties
See all rankings
Location score
9.5/10
Room comfort score
8/10
Room size
28 sqm.
Service score
8.9/10
Better than
99
%
of Paris properties
Better than
98
%
of Paris properties
Bigger than
97
%
of Paris properties
Better than
96
%
of Paris properties
Overall rating:

8.6

Excellent
161 reviews
Cleanliness
8.9
Facilities
8.1
Location
9.5
Read all reviews >
More about Castille Paris – Starhotels Collezione

More about Castille Paris – Starhotels Collezione

Castille Paris – Starhotels Collezione

See the best of Paris with a stay at Castille Paris – Starhotels Collezione, which puts you right in the city center amidst the many sights and landmarks. With its convenient location, you can easily access to the city's must-see destinations. Sampling the authentic culture of Paris is easy with a stay at Castille Paris – Starhotels Collezione, just 2.6 km from Eiffel Tower.
The range of services provided by Castille Paris – Starhotels Collezione ensures all travelers get the most out of their stay. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access. Pre-plan your rides to and from the airport with the hotel's easy to book transportation services. The hotel provides car hire and shuttle services to help you get to where you want to go in Paris.
Parking is always available, provided by the hotel for their driving guests. While lodging at this wonderful hotel, the helpful staff at the front desk can assist you with multiple services that include concierge service, express check-in or check-out, luggage storage and safety deposit boxes. If you want seats to city's best entertainment, you can get help through the hotel's ticket service and tours. The hotel's on-site dry cleaning service and laundry service help you keep your favorite travel outfits clean so you can pack less.
In-room conveniences include 24-hour room service, room service and daily housekeeping, so you can relax and enjoy your stay. The hotel is entirely non-smoking, ensuring a clean air environment.
Guestrooms at Castille Paris – Starhotels Collezione are fitted with all the amenities travelers need. The hotel provides blackout curtains and air conditioning in some rooms for the benefit of guests. Some selected rooms have daily newspaper, television, in-room video streaming and cable TV to keep guests entertained. The hotel also provides guests with bottled water, a coffee or tea maker and mini bar in some rooms.
Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides a hair dryer, toiletries, bathrobes and towels in some select rooms.


Dining and things to do

Start your vacation days in the best possible way. Begin every morning of your stay with an in-house breakfast. Wake up bright and energetic in the mornings with a cup of good coffee offered at the cafe right at the hotel. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. Have fun at night with your travel companions right at the hotel's bar.
Castille Paris – Starhotels Collezione promises you a fun-packed holiday with a variety of activities and facilities. Pamper and indulge yourself with a visit to the salon and sauna. For those who hate to miss a workout, a trip to the hotel's fitness facility will keep you fresh and healthy. Have some relaxing fun with family and friends at the shared lounge and TV area.


Around the property

This is your chance to explore all that Paris has to offer. Learn about the city's art history with a day at Louvre Museum located 1.0 km away, where you can see collections by famous artists. Pose in front of Arc de Triomphe located 2.4 km away, and you can always show your friends the time you went to Paris.


Reasons to stay here

This hotel's food and dining score higher than 98% of accommodations in the city.
This hotel scores higher than 98% of accommodations in the city for its location.
Room comfort is said to be outstanding here, scoring higher than 97% of accommodations in the city.

Show less

Amenities and facilities

Excellent
Facilities

8.1

Most talked about facilities

Breakfast

4 mentions

Housekeeping

2 mentions

Languages spoken
  • English
  • Chinese [Mandarin]
  • French
  • German
  • Italian
  • Portuguese
  • Russian
  • Spanish
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Game room
  • On-site entertainment
  • Sauna
  • Ticket services
  • Tours
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Alternative meal arrangement
  • Bar
  • Breakfast [buffet]
  • Breakfast [continental]
  • Coffee shop
  • Restaurants
  • Room service [24-hour]
Services and conveniences
  • Air conditioning in public area
  • Concierge
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Heating in public area
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Salon
  • Smoke-free property
  • Smoking area
  • Terrace
  • Xerox/fax in business center
For the kids
  • Babysitting service
  • Family room
  • Kids meal
Access
  • Cat-friendly
  • Check-in/out [express]
  • Dog-friendly
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • pet bowls
  • Pet-friendly [charges apply]
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms
Getting around
  • Airport transfer
  • Car park [charges apply]
  • Rental car
  • Shuttle service
  • Valet parking
Available in all rooms
  • Air conditioning
  • Coffee/tea maker
  • Daily housekeeping
  • Desk
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Ironing facilities
  • Mini bar
  • On-demand movies
  • Private bathroom
  • Satellite/cable channels
  • Shower
  • Sofa
  • Soundproofing
  • Telephone
  • Toiletries
  • Wi-Fi [free]

Food and dining

Breakfast options
  • American
  • Continental
  • Buffet
Restaurants on site
L'Assagio
  • Cuisine: Local
  • Menu: Buffet

Location

33-37 rue Cambon, 1st - Louvre - Chatelet, Paris, France, 75001
Exceptional
Location

9.5

Airports
  • Paris-Le Bourget Airport (LBG)
    11.9 km
  • Orly Airport (ORY)
    16.1 km 34 min drive
Public transportation
  • Madeleine Metro Station
    250 m
  • Tuileries Metro Station
    500 m
Hospital or clinic
  • Gaidoz Sylvie
    130 m
Shopping
  • Galeries Lafayette Paris Haussmann
    700 m
Convenience store
  • Carrefour Express
    500 m 3 min drive
Cash withdrawal
  • ATM
    180 m 3 min walk

What's nearby

Popular landmarks
  • Musee d'Orsay Museum
    930 m
  • Louvre Museum
    1.0 km
  • Champs-Elysees
    1.4 km
  • La Sainte-Chapelle
    1.9 km
  • Montmartre
    2.3 km
  • Basilique du Sacre-Coeur de Montmartre
    2.4 km
  • Arc de Triomphe
    2.4 km
  • Luxembourg Gardens
    2.6 km
  • Eiffel Tower
    2.6 km
Nearby landmarks
  • Lunettes et Lorgnettes Pierre Marly Museum
    100 m
  • Gaidoz Sylvie
    130 m
  • Robespierre's House
    150 m
  • Hemingway Bar
    150 m
  • Boutique Maille Shop
    190 m
  • Place Vendome
    190 m
  • Olympia Music Hall
    230 m
  • WK Accessories
    230 m
  • L’Olympia Hall
    240 m
  • Annick Goutal
    240 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-15 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 16 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • The property offers weekend's breakfast with champagne on Saturday and Sunday from 12:00 PM to 04:00 PM at Salon de Thé. Please contact the property for more information.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out until12:00
Getting around
  • Airport transfer fee150 EUR
  • Distance from city center1 km
  • Travel time to airport (minutes)45
Extras
  • Breakfast charge (unless included in room price)35 EUR
  • Daily Internet/Wi-Fi fee20 EUR
The property
  • Non-smoking rooms/floorsno
  • Number of bars/lounges1
  • Number of floors6
  • Number of restaurants1
  • Number of rooms 108

Reviews of Castille Paris – Starhotels Collezione from real guests

Provided by verified guests of Agoda
8.6
/
10
Cleanliness8.9
Facilities8.1
Location9.5
Room comfort and quality7.9
Service8.9
Value for money7.9
High score for Paris
Rating
9+ Exceptional (40)
8-9 Excellent (22)
7-8 Very Good (13)
6-7 Good (7)
<6 Below Expectation (7)
Time of the year
Mar - May (14)
Jun - Aug (25)
Sep - Nov (25)
Dec - Feb (25)

Show reviews that mention 

Showing 89 verified guest comments
12345
10.0
Exceptional
Jose from Philippines
Solo traveler
Superior Room
Stayed 1 night in March 2022

Great Place in a Central Shopping Location”

The Hotel is great. Staff are friendly and rooms are clean. Hotel is near some Groceries/Supermarches as well as some Pharmacies where you can get your Rapid Antigen Test for Travel.

Reviewed March 29, 2022

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Dear Guest, Thank you very much for taking the time to share your experience with us . It was a pleasure to read your review and pass on your kind words to the entire team. We hope to welcome you back again soon in Paris. Warmest regards, Alessandra Bragoli, general manager

Responded March 29, 2022
Castille Paris – Starhotels Collezione
10.0
Exceptional
Lillian from United States
Group
Superior Room
Stayed 3 nights in February 2022

ladies trip in Feb 2022!”

Hotel location was just perfect, especially our trip was for shopping. I booked 3 rooms for 6 ladies, and all 3 rooms were different size. One room was extra small.... :(. Breakfast selection was good and the staffs were very friendly.

Reviewed April 05, 2022

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Dear Lilian, Many sincere thanks for your kind review and recommendation. I am very happy to hear that our services made such a positive impression and that you had a memorable experience. We take pride in taking care of our guests and are very pleased that your expectations were highly met. Having said that, we will share you regards about the different room sizes with our team. Thank you once again for choosing to stay with us and we look forward to welcoming you back very soon. Kind regards, Alessandra Bragoli, General Manager

Responded April 27, 2022
Castille Paris – Starhotels Collezione
9.2
Exceptional
Lillian from Canada
Family with teens
Junior Suite
Stayed 8 nights in August 2022

Excellent Hotel!”

The Castille was wonderful! The staff is exceptionally friendly and helpful and the restaurant was excellent. Our room was large and very clean. The hotel is well-maintained. It’s a little dated in terms of room decor (our room anyway, but others looked more modern) but everything is very clean and the service is second to none. Really convenient location and just an excellent place to stay. We loved it and would be back!

Reviewed August 16, 2022

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Dear Lilian, Many thanks for your positive feedback, we truly appreciate it. We look forward to welcoming you back very soon, Best regards, Alessandra Bragoli - General Manager

Responded August 29, 2022
Castille Paris – Starhotels Collezione
10.0
Exceptional
Christine from United States
Solo traveler
Deluxe Room
Stayed 5 nights in August 2021

Great hotel”

The service is always top notch! Great rooms, great location. I’ve stayed here several different times and it never disappoints.

Reviewed September 02, 2021

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Dear Christine, Thank you very much for taking the time to share your experience with us . It was a pleasure to read your review and pass on your kind words to the entire team. We hope to welcome you back again soon in Paris. Warmest regards, Alessandra Bragoli, general manager

Responded February 17, 2022
Castille Paris – Starhotels Collezione
10.0
Exceptional
Jose from Philippines
Solo traveler
Superior Room
Stayed 5 nights in March 2022

Nice Hotel”

Its a Nice Hotel in a Central Location, near the tuileries garden, the louvre, as well as some nice shops.

Reviewed March 25, 2022

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Dear Guest, Thank you for your review and for taking the time to write it. We hope to see you soon! Alessandra Bragoli, general manager

Responded March 29, 2022
Castille Paris – Starhotels Collezione
10.0
Exceptional
Sirikamon from Thailand
Group
Duplex Junior Suite
Stayed 3 nights in December 2019

Love the CAT.”

Location is the best and I love the CAT.

Reviewed December 25, 2021

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Dear Sirikamon, Thank you for your review and for taking the time to write it. We hope to see you soon! Alessandra Bragoli, general managerand Heliot, the cat

Responded February 17, 2022
Castille Paris – Starhotels Collezione
8.4
Excellent
Terry from Canada
Family with young children
Junior Suite
Stayed 4 nights in January 2023

Breakfast and Checkout in disappointing”

Great location, amenities and friendly service but breakfast can be better...we have moldy bread one day! also the valet defiantly needs to be better, we checked out at 0306 but our vehicle didn't arrive until 0800, overall good and we will come back again this year and hope all will improve.

Reviewed January 09, 2023

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8.4
Excellent
Gil from Israel
Couple
Superior Room
Stayed 4 nights in August 2022

A star in Paris”

A very nice hotel, located just right, a very short walk from the Louvers museum. A hotel with excellent service, attentive staff and clean rooms.

Reviewed August 16, 2022

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Dear Gil, A warm thank you for your positive review. We look forward to welcoming you back ! Best regards, Alessandra Bragoli - General Manager

Responded August 29, 2022
Castille Paris – Starhotels Collezione
9.2
Exceptional
Elettra from United Kingdom
Solo traveler
Superior Room
Stayed 1 night in July 2020

Hotel Castille”

Lovely hotel in one of the most famous rue of the city!

Reviewed October 06, 2020

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Dear Elettra, Thank you for giving us your feedback ! We are so glad that you enjoyed your Parisian experience with us. We hope to see you soon rue Cambon ! Warm regards, Alessandra Bragoli – General Manager

Responded October 21, 2020
Castille Paris – Starhotels Collezione
7.6
Very good
Marco from United Kingdom
Couple
Superior Room
Stayed 3 nights in March 2022

A 4* with a 5* price”

We stayed in a ‘superior’ room. These rooms are in a separate wing and are very small. Even more disappointingly, the toilet was separate from the shower, in a very small cubicle where a tall person would struggle to sit down comfortably to do their things. Service was good but - again - not 5*: the room was prepared for the night only once out of three nights and a used box of nuts was not replaced. One of the pillocases had a stain. And finally, if you want a crèpe for breakfast, you’ll have ti pay 12 euros extra.

Reviewed March 30, 2022

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Dear Marcp, Thank you for your feedback. We are sorry to read that you encountered a number of inconveniences during your stay with us and we would like to sincerely apologize for any shortcomings.I truly regret that we fell short of your expectations and I can assure you that we took the time to review those points with most attention in order to rectify those situations in our service delivery standards. We shared your feedback to our team in order to help us improving our service. Alessandra Bragoli, general manager

Responded March 31, 2022
Castille Paris – Starhotels Collezione
8.4
Excellent
Montae from United States
Couple
SUITE suite standard
Stayed 4 nights in November 2021

Great location and value for money”

only issue is bathroom is tiny and has a tub no shower.

Reviewed November 28, 2021

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Dear Montae, Thank you for your review and for taking the time to write it. We hope to see you soon! Alessandra Bragoli, general manager

Responded February 17, 2022
Castille Paris – Starhotels Collezione
5.2
Vikan from Thailand
Couple
Superior Room
Stayed 3 nights in July 2022

Good location. Poor service”

The location is excellent but don't expect much about their service. Unhelpful staff. Concierge is no where to be found. Can't call for a room service. Have to ask for simple amenities like toothbrush and cotton buds.

Reviewed July 11, 2022

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Dear Vikan, Thank you for your feedback. We are sorry to read that you encountered a number of inconveniences during your stay with us and we would like to sincerely apologize for any shortcomings. Our aim is to provide a memorable experience to all our guests and we are sorry if we did not manage in your case. Rest assure, your feedback has been shared with our concierge and room service team, and we will take your feedback into consideration in order to improve our services. Sincerely hoping to have the chance of welcoming you back very soon at the hotel. Alessandra Bragoli, general manager

Responded July 13, 2022
Castille Paris – Starhotels Collezione
10.0
Exceptional
Charles from United States
Family with teens
Stayed 2 nights in June 2016

We will be talking about Hotel Castille for a long time!”

This hotel is a perfect example of what makes a 5 star hotel. Hotel Castille deserves the highest marks in all categories, especially 'respect'. My family and I are regular people. We are not of royality, wealth, or power. Yet, we were treated as such without smothering us. Absolutely love Hotel Castille! We look forward to returning to Paris--most notably, returning to Hotel Castille Paris!

Reviewed June 07, 2016

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Dear Charles, Thank you for taking your time with this glowing review. We were happy to be a part of your Parisian escape, delivering the service of our highest standards, so it is a delight to know that you enjoyed your stay to the fullest. Our gratitude for your kind words dedicated to our team. We hope it will not take too long until we welcome you back at the Castille Paris. Best regards, Alessandra Bragoli, general manager

Responded February 17, 2022
Castille Paris – Starhotels Collezione
8.3
Excellent
Kon from Malaysia
Business traveler
Stayed 1 night in February 2014

Fantastic! Fun! and Fabulous!”

Location! Location! and Location!

Check in was very well done even though I arrived very early in the morning. The hotel reception took our belongings and allowed us to use their facilities to wash up from the and freshen up from the long continental flight. Then arranged for our bags to go straight into our rooms while we roamed Paris! We went for a nice walk along the gardens toward the Louve Musee and spent a couple of hours there. After which we headed back to the hotel to take our leave. Restaurants around the area was superb and we had a fantastic collection to choose from. Throughly enjoyed ourselves. Not to forget, chanel was just next door.!!

Reviewed June 08, 2014

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Dear Kon, Thank you for taking your time with this glowing review. We were happy to be a part of your Parisian escape, delivering the service of our highest standards, so it is a delight to know that you enjoyed your stay to the fullest. Our gratitude for your kind words dedicated to our team. We hope it will not take too long until we welcome you back at the Castille Paris. Best regards, Alessandra Bragoli, general manager

Responded March 17, 2022
Castille Paris – Starhotels Collezione
10.0
Exceptional
TAK from Hong Kong SAR, China
Business traveler
Stayed 2 nights in February 2013

great hotel”

you will find surprise here

i stayed few nights in this hotel and enjoyed everything about it. the hotel is close to shopping, the metro, sightseeing but is on a quiet street, so the traffic noise is minimal. the room was quite attractive and comfortable. the staff was extremely polite and helpful. i have no complaints about this hotel and would recommend it to others without hesitation. we ate dinner at a restuarant called la cordonniere, also hightly recommended by tripadvisor, which was only several blocks from the hotel -- easy walking distance. the food and service were outstanding.

Reviewed February 15, 2013

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8.0
Excellent
issaree from Thailand
Group
Stayed 1 night in May 2012

Perfect Location”

Perfect location, new and comfortable room

this hotel is just perfect for shopping with chanel boutique located next door. few minutes walking to metro, louvre & tuileries garden. room space is acceptable. not big but new. bed is comfy. check-in/check-out process is pretty quick. staffs are helpful. the only flaw is that bar service was very slow. no one seemed to be ready to help.

Reviewed May 22, 2012

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8.4
Excellent
Patrina from Singapore
Family with teens
Superior Room
Stayed 2 nights in September 2017

Great Hotel ”

Location is fantastic for shopping and eateries. Staff are fantastic. They are helpful and polite. Will definitely come back and recommend this hotel to anyone who is in Paris.

Reviewed September 04, 2017

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Dear Patrina, Thank you so much for this amazing review !! The whole staff is very proud that you appreciated our service and we all hope to welcome you back to our Italian mansion very soon ! Sincerely, Benjamin Piat Front of House Manager

Responded October 28, 2018
Castille Paris – Starhotels Collezione
7.2
Very good
Jörk from Germany
Couple
Junior Suite
Stayed 3 nights in May 2019

Hotel in great location in not so great shape”

The hotel is located in a quiet street very close to the Tuileries. It has a well designed entry hall with a boutique hotel touch. The junior suit in the 1st floor had very low ceilings and was dark. The walls and installations in the bathroom showed that their age and poor maintenance. The holder for the towel fell off on first touch and the holder for the toiled paper was shakily attached to the wall. The worst part was the constantly running toilet flush. That was a pretty annoying sound during the first night. In spite of our complaint the next morning this was not fixed next evening when we returned to the room. However, when we complained again we were immediately offered a free upgrade to the Duplex suite. That was, in fact a very nice solution and the room was much better. High ceiling in the living room, large windows. But the devil is in the detail. Also this room showed the wear and the holder for the towel also fell of (to be sure: we were not trying to rip the place apart)

Reviewed June 04, 2019

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Dear Mr. Jörk, Thank you for taking the time to review our hotel. We take well note of your comment regarding the rooms conditions and deeply apologize about it. We have tried our very best to satisfy you despite the fact that you encountered some technical issues. However we hope you enjoyed your Parisian experience with us and hope to welcome you again in the City of lights ! Warm regards, Benjamin Piat Front of House Manager

Responded August 11, 2019
Castille Paris – Starhotels Collezione
7.2
Very good
Monica from United States
Business traveler
Superior Room
Stayed 6 nights in September 2019

I expected a different experience from a five star hotel. ”

I was placed in one of the older, unrenovated rooms and was unimpressed by the space. At about $500 a night, I expected a more upscale room, with more comprehensive in-room amenities. The food on-site was not great and the on-site gym left a lot to be desired. I would not rate this as a five star hotel. It’s nowhere on the level of the other five stars in Paris. Some of the staff were excellent, other staff members seemed disinterested in providing an exceptional experience.

Reviewed September 29, 2019

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Dear Monica, Thank you for sharing your feedback with us ! While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, however it appears that we were not able to provide you this exceptionnal service that you deserve, we deeply apologize about that ! We take note of all your comments and will discuss this in order to improve our level of service and learn from your experience. If you would give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Benjamin Piat Front of House Manager

Responded November 25, 2019
Castille Paris – Starhotels Collezione
5.2
Ana from Philippines
Couple
Superior Room
Stayed 5 nights in November 2019

Service has gone downhill & watch out for erroneous charges ”

This is my 3rd stay with Castille Paris and by far my worst. Day 1 check in - no one helped us with our luggage. Room was upgraded but in the older wing. Toilet had flush issues and shower was tiny & had a door that wouldn’t close. Day 2 - poor coordination when we asked them to call us a cab. They couldn’t tell us the taxi number and the 3 min wait ended up being 15 and we had to approach each taxi that was driving up as the doormen were not assisting us Day 3 - toiletries not replenished Day 4 - toiletries were not replenished and neither were the towels. Day 5 - on checkout we saw erroneous minibar charges which we had corrected. When I landed back home, I got an email informing me that they charged me €30 for a pillow. No investigation or verification - just a deduction. I have asked them to reverse the charge and am awaiting their response. Very disappointing stay and would think twice before coming back.

Reviewed November 25, 2019

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Dear Ana, We thank you for taking the time to review your stay in our hotel. First of all we want to tell you how much we are disappointed about your comment. Seeing that you did not enjoy your stay is terrible for us and wee deeply apologize ! We are taking your comment very seriously our management team is working on each point to improve our level of service. 1 - We now pay much more attention to the fact that doormen must assist each of our guests, 2 - Housekeeping staff must pay attention to details and provide a perfect service each day, 3 - Minibar and pillow charges must be double checked. Once again we deeply apologize for all the inconvenience ! We wish to welcome you back. If you are planning to come back please remind us this review and we will do our bery best to fulfill your expectations and even more. Kind regards, Benjamin Piat Front of House Manager

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