Hotel Chinzanso Tokyo

Hotel Chinzanso Tokyo

2-10-8 Sekiguchi, Bunkyo-Ku,, Shinjuku, Tokyo, Japan, 112-8667
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Premier King City View - Room plan Hotel Chinzanso Tokyo
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    Garden Hotel Chinzanso Tokyo

    Guest reviews

    8.9
    Excellent
    /10
    (502 reviews)See what guests said
    8.8
    Excellent

    "Very good staffs"

    panot

    -

    July 23, 2018

    9.5
    Exceptional cleanliness
    Recommended by 94% of guests

    Property highlights

    • 740 meters to public transportation

    • Free Wi-Fi in all rooms!

    • Currency exchange

    • Sauna

    This property is in high demand!Last booked 9 hours ago | 6 travelers are looking at this property right now
    Very good
    Location
    7.7
    See map
    Very good location - 1.8 kilometers from city center
    Nearby
    Popular
  • Gokoku-Ji (Gokoku Temple)1.06 km
  • Kagurazaka1.71 km
  • Ancient Orient Museum1.86 km
  • Academy Of Language Arts1.89 km
  • Sunshine International Aquarium1.93 km
  • Namco Namjatown1.94 km
  • Sunshine Starlight Dome1.97 km
  • Sunshine City2.02 km
  • Sunshine 60 Building2.03 km
  • Sendagaya Japanese Institute2.1 km
  • Value for money8.8
    Location rating7.7
    Nearest airportHaneda Airport (HND)
    Distance to airport18.9 km
    Select your room
    9.4
    Exceptional
    Room comfort & quality
    Premier Twin Room with Garden View and Spa Access - Non-Smoking
    Premier Twin Room with Garden View and Spa Access - Non-Smoking
    ...
    • Room size: 45 m²/484 ft²
    • Shower and bathtub
    • 2 single beds
    Enter dates to see prices
    Premier King Garden View - Non-Smoking
    Premier King Garden View - Non-Smoking
    ...
    • Room size: 45 m²/484 ft²
    • Garden view
    • 1 super king bed
    Enter dates to see prices
    Premier City View Twin Room - Spa Access Included
    Premier City View Twin Room - Spa Access Included
    ...
    • Room size: 45 m²/484 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Premier Twin City View
    Premier Twin City View
    ...
    • Room size: 45 m²/484 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Premier Suite with Twin Bed - Spa Access Included
    Premier Suite with Twin Bed - Spa Access Included
    ...
    • Room size: 60 m²/646 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Premier City View King Room - Spa Access Included
    Premier City View King Room - Spa Access Included
    ...
    • Room size: 45 m²/484 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Classic Garden View King Room - Spa Access Included
    Classic Garden View King Room - Spa Access Included
    ...
    • Room size: 45 m²/484 ft²
    • Garden view
    • 1 king bed
    Enter dates to see prices
    Premier Classic Suite King with City View and Spa Access - Non-Smoking
    Premier Classic Suite King with City View and Spa Access - Non-Smoking
    ...
    • Room size: 60 m²/646 ft²
    • Shower and bathtub
    • 2 double beds
    Enter dates to see prices
    Premier King City View
    Premier King City View
    ...
    • Room size: 45 m²/484 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Premier Twin Room with Garden View and Spa Access - Smoking
    Premier Twin Room with Garden View and Spa Access - Smoking
    ...
    • Room size: 45 m²/484 ft²
    • Shower and bathtub
    • 2 single beds
    Enter dates to see prices
    Have a question for Hotel Chinzanso Tokyo?

    What people love about the property

    • 8.8
      Excellent

      "Garden is nice."

      Kar K.

      |

      December 24, 2018

    • 9.6
      Exceptional

      "On this tour, we walked part of the beautiful gardens, ate at one of the restaurants, and partook in a traditional tea ceremony."

      Greg

      |

      July 25, 2018

    • 9.6
      Exceptional

      "The room was amazing, the room staff very thorough, and the rest of the staff immensely helpful."

      Greg

      |

      July 25, 2018

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    More about Hotel Chinzanso Tokyo

    More about Hotel Chinzanso Tokyo

    10.0
    Exceptional

    "We loved this hotel."

    Linus

    |

    January 2, 2019

    An overview

    Show less

    What they offer

    9.6
    Exceptional

    "Staff were exceptional with their care and attention."

    Lewis

    |

    November 1, 2018

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Announcements

    There is a fee of JPY 4320 for the use of spa/pool. Some packages/room types do have free spa/pool access included.
    The property is undergoing renovation from June 24, 2019 to September 13, 2019. There will be some areas affected by the noise during this time.
    The indoor pool will be closed for annual maintenance on June 3, 2019, June 7, 2019, September 2, 2019 and September 6, 2019.

    Real reviews from real guests

    Agoda Reviews (502)Booking.com Reviews (808)
    8.9
    /
    10
    Cleanliness9.5
    Facilities9.3
    Location7.7
    Room comfort and quality9.4
    Service9.4
    Value for money8.8
    Provided by verified guests of Agoda
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    All guests (502)
    All room types

    Show reviews that mention 

    Showing 325 verified guest comments
    12345
    10.0
    Exceptional
    joshua from Australia
    Solo traveler
    Room Selected at Check-In - 1 King bed
    Stayed 2 nights in September 2018
    I will personally gaurantee you will not regret booking!! 7-Stars”
    Hi Andre, I just wanted to thank you once again for your hospitality during my stay at the hotel Chinzanso. My only regret is that I didn't book my whole trip at your hotel... The following was written up for Agoda travel - I mean every word of it and I promise you, your hotel would be my first recommendation as part of my experience. Working for an airline and within the industries best, I hope I provide that referral of choice to colleagues and friends alike. Topic summary: Hotel Chinzanso Tokyo - I will personally gaurantee you will not regret booking!! 7-Stars Where to start... First and foremost, thank you Andre Sol and the team at Chinzanso hotel - wow! What an experience! Rather than just writing a shpill, here is the reality of experience in bullet points... 1. Gardens of bliss 2. Views, nothing short of breath taking (will upload pics) 3. Room was clean, comforting, blissful, and simply elegant in every way possible 4. For those that have visited Japan before... this hotel is Western friendly and completely understanding of cultural differences 5. A concierge service that will be setting a new industry standard! wow! Man what an experience!! 6. Quality of food, up there with Tokyo's best - with choice for all budgets and tastes! 7. Freak'n unreal everything - please do yourself a favour and book!  Kind staff, courteous, accommodating, considerate, and supportive to your personal travel agenda without bias...  Kindest regards
    Reviewed September 12, 2018
    Dear Joshua, Thank you so much for your very kind words and taking the time to write a detailed review. Your words are vitamins for all the staff! Everybody loved reading your comments and got motivated to do even more than their best. Thank you! Furthermore, you help potential guests who have some doubts in making their decision. We will be happy to serve them as well in the best possible way. As mentioned when you departed, it is our hope we can welcome you back. Please let me know once you have made some travel plans. It will be lovely to see you again! With sincerely warm regards from the staff, concierges & Andre
    Responded October 02, 2018
    Hotel Chinzanso Tokyo
    10.0
    Exceptional
    Marian from Australia
    Couple
    Stayed 4 nights in December 2018
    A place to rest”
    The quiet and serenity of the hotel and it surrounds plus the capability, efficiency and care that the staff take care of the facility and their guests show a sense of pride in what they do. The onsen and the garden provide a sense of tranquility for anyone looking for a restful stay.
    Reviewed January 06, 2019
    Dear Marian, Thank you for staying with us and enjoying the serenity and tranquility of the hotel, onsen and garden. Please visit us again when you come to Tokyo. The staff will be happy to take care of you. With warm regards from the Guest Relations Department!
    Responded January 08, 2019
    Hotel Chinzanso Tokyo
    10.0
    Exceptional
    Linus from Denmark
    Family with young children
    Premier Twin City View
    Stayed 2 nights in April 2018
    Lovely hotel”
    We loved this hotel. We did have to pay for the use of the pool for the children, which is a bit annoying due to the pool cost being included in the room, so be careful with that one. Rooms were very spacious, children were sharing the beds with us and the beds are not that wide so balance required. I would imagine you could get an extra bed in the room but we were only there for two nights so we coped. There was about a 10 minute walk (max) to the subway. A few restaurants close by.
    Reviewed January 02, 2019
    Dear Linus, Thank you for staying with us and for writing a review on this site. Depending on the room package, access to the pool is included for two persons. For small children we charge half the normal fee for access to the spa (pool and hot spring bath). We do include a free extra roll-away bed for young children if parents/guardians request it. My apologies that you did not get it. Hopefully we can see you and your family again. There are not that many guests from Denmark so we will be extra happy to welcome you back. With warm regards, Andre
    Responded January 04, 2019
    Hotel Chinzanso Tokyo
    9.6
    Exceptional
    Greg from United States
    Family with teens
    Prime Superior Triple City View
    Stayed 4 nights in July 2018
    Amazing Experience”
    We had been to Hotel Chinzanso Tokyo on a tour in December 2017. On this tour, we walked part of the beautiful gardens, ate at one of the restaurants, and partook in a traditional tea ceremony. When we returned to Tokyo in July 2018, staying at this hotel was something that was really tempting - and I am so glad we ultimately decided to do so. The room was amazing, the room staff very thorough, and the rest of the staff immensely helpful. The gardens were amazing. When we return to Tokyo, it will be on our short list of options to stay again.
    Reviewed July 25, 2018
    Dear Greg, Thank you for deciding to stay with us! We will be glad to welcome you back next time. With warm regards, Guest Services
    Responded July 30, 2018
    Hotel Chinzanso Tokyo
    9.6
    Exceptional
    ANTONIO from Philippines
    Couple
    Double -Run of House
    Stayed 5 nights in June 2018
    BEST HOTEL EVER”
    We stayed at Hotel Chinzanso for 5 nights. We had a great time. The hotel is super clean, with all the facilities of of a super 5 star. Great sauna and spa (Pricey). Much more, all the staff are very friendly and courteous. In house restaurants are pricey.
    Reviewed July 06, 2018
    Dear Antonio, Thank you for using our hotel and for writing your "Best Hotel Ever" review. You made us very happy and we feel even more motivated to do our utmost cheerfully. Please visit us again. With warm regards, Guest Relations staff
    Responded July 13, 2018
    Hotel Chinzanso Tokyo
    9.2
    Exceptional
    wai from Malaysia
    Couple
    Stayed 4 nights in May 2018
    FANTASTIC HOTEL”
    Everything is so perfect except for location. The area is quiet and it's very nice but only turndown is there's no public transport nearby. Besides this, everything exceeds expectation. Strongly recommend...
    Reviewed May 25, 2018
    Dear Wai from Malaysia, Thank you for your kind review. We are indeed in a quiet area, surrounded by green. The nearest subway station is a 10 minute walk, but there is actually a bus stop right in front of the hotel. This bus brings you to Mejiro station. Furthermore, at the back of our garden there is a bus which takes you to Ueno Park which is famous for all the museums and shopping. Please stop by the concierge for more information if you visit us again. We will be glad to welcome you back! With warm regards from Guest Relations!
    Responded June 01, 2018
    Hotel Chinzanso Tokyo
    6.4
    Good
    Maria from Colombia
    Couple
    Double -Run of House
    Stayed 6 nights in April 2018
    A 5 star but too far from it all”
    A great hotel but since its a 5 star, breakfast is super expensive for what it is served, not worth it. The hotel is beautiful and the rooms amazing with a view. But the metro is not so close (4 blocks away), although super quiet.
    Reviewed January 14, 2019
    Dear Maria, Thank you for staying with us and giving your feedback. We noted your comment about the breakfast, but in general our guests are very satisfied with it. Furthermore, there is a wonderful cafe right next to our hotel where they serve a great breakfast for a very reasonable price. Next time, please consult our concierges for breakfast places and other transportation options nearby. We hope we can welcome you back! With warm regards, Guest Relations
    Responded January 24, 2019
    Hotel Chinzanso Tokyo
    8.8
    Excellent
    Kar from Malaysia
    Group
    Twin - Run of House
    Stayed 3 nights in December 2018
    Excellent”
    Garden is nice. Can spend sometime to enjoy the garden at hotel. Lot of restaurant choose at hotel
    Reviewed December 24, 2018
    Dear Kar, Thank you for your "Excellent" title. Please visit us again in another season when the garden has a very different attractive charm and the restaurants offer different seasonal dishes. With warm regards, Andre
    Responded January 04, 2019
    Hotel Chinzanso Tokyo
    8.8
    Excellent
    Kar from Malaysia
    Group
    Prime Superior Triple Garden View
    Stayed 3 nights in December 2018
    Nice hotel”
    Garden is great. overall was Excellent
    Reviewed December 24, 2018
    Dear Kar, Thank you for staying with us. We appreciate your feedback. Please visit us again, maybe in another season when the garden has different flowers and greenery. With warm regards from the Guest Relations department!
    Responded January 04, 2019
    Hotel Chinzanso Tokyo
    8.8
    Excellent
    zhao from China
    Couple
    Stayed 2 nights in October 2017
    Breathtaking view, amazing service, expensive room serivice and unconvinient location ”
    Hotel chinzanso is one of the best hotels I have ever stayed. Unforgettable experience. The staff service has left forever memorable impression on us. They were always so attentive and so polite and so helpful. Their garden view is one of the best you can find in japan. Their room is well maintained though it may look like an older hotel room. The only thing isn’t so great about the hotel is its locarion
    Reviewed October 15, 2017
    Dear Zhao San, Thank you for staying with us and for writing a review on this site. I was extremely happy to see that you had an unforgettable experience and were impressed with the staff. The hotel is indeed located in a quiet residential area and the walk to the nearest subway is less than 10 minutes. There is also a bus very close by which will take you quickly to a commercial area. Please visit us again when you return to Tokyo! With kind regards, Andre Sol
    Responded October 25, 2017
    Hotel Chinzanso Tokyo
    9.2
    Exceptional
    Grant from United States
    Business traveler
    Premier King City View
    Stayed 3 nights in December 2015
    Grand but aging hotel with fabulous garden”
    Love this place. Great for longer stays (especially if includes weekend), but not for quick business trips. Location is plus and minus: a good 15 min taxi to financial center, but when you get out there you feel away from the din and hubbub and can really relax. Huge and lovely garden. Quiet, slow pace inside. Relaxing spa. Hotel staff also lovely. And with proliferation of high end places in Tokyo now charging in the $600-900 range per night (Four Seasons, Hyatts, Peninsula, Mandarin, Shangri La, Ritz-Carlton, Capitol, the new Palace), you can often get a nice rate at the Chinzanso.
    Reviewed September 23, 2016
    10.0
    Exceptional
    Michael from United States
    Couple
    Stayed 1 night in September 2016
    Really lovely property”
    In a city that is full of 5 star hotels stuck in the 1980s/90s, this property stands out indeed, both for its rooms and gardens. Superb comfort and above and beyond service by the staff. Great value vs. other Tokyo properties as well. Check out the Soba restaurant in the gardens, a true hidden gem. Will be back for sure.
    Reviewed September 15, 2016
    8.0
    Excellent
    Chieh from Taiwan
    Couple
    Stayed 1 night in February 2015
    Relaxing hotel best for your last night in tokyo”
    Room, onsen, and Airport shuttle pick up
    Its the cheapest 5 star hotel you can find in tokyo, unfortunately the location is terrible. I suggest just take a cab where ever in tokyo you'll be traveling from. Its best suited for your last night in tokyo as you can ask airport limo to pick you up from the hotel. It has onsen delivered from Ito daily if im not mistaken. For the price I paid I was very Satisfied ($200)
    Reviewed May 24, 2015
    9.3
    Exceptional
    Grant from United States
    Business traveler
    Stayed 4 nights in April 2015
    Beautiful setting, removed from the bustle”
    staff, garden, tranquility
    An absolutely lovely hotel, with attentive and helpful staff. Garden is unmatched in Tokyo. A tranquil haven if you want to get away from the City each night. Trade-off: a 15-20 min cab ride ($20) to get to the financial district In the morning.
    Reviewed April 26, 2015
    9.3
    Exceptional
    Kar from Malaysia
    Group
    Stayed 4 nights in December 2013
    relaxing and comfortable”
    relax, comfort, beautiful garden
    The hotel is located in Edogawabashi station metro. It need 400m to walk up to the hotel. Its a bit difficult but it will enjoying nice garden view along the road. Staff of the hotel is nice and friendly. There is a lot of choices of restaurant in the hotel. All of the restaurant serving nice food. Very satisfy of all the food. Hotel room is clean and all the item giving good quality. It is worth for money.
    Reviewed December 31, 2013
    8.0
    Excellent
    Yi from Hong Kong
    Couple
    Double -Run of House
    Stayed 2 nights in January 2019
    Good Quiet staying ”
    A bit far from shopping arcade n downtown, but very nice room and staff and quiet environment
    Reviewed January 17, 2019
    Dear Yi, Thank you for having a good and quiet stay at our hotel. We are indeed in a quiet residential area, but with the subway you can quickly go to Ikebukuro or Ginza with many many shops. Please visit us again if you come to Tokyo! Warm regards, Guest Relations
    Responded January 24, 2019
    Hotel Chinzanso Tokyo
    7.6
    Very good
    Eunyoung from South Korea
    Solo traveler
    Twin - Run of House
    Stayed 2 nights in July 2018
    Great Hotel ”
    The location is not convenient, but there is a subway at a 10-minute walk from there. There is a bus in front of Shinjuku Isetan in front of the hotel. This hotel has been going on several times but it is very comfortable because it is very scenic and the size of the room is rarely seen in Japan. When I traveled with my mother this time, I could not use it because of spa construction. I moved it from the reception to a room with a view. In particular, there is an incredibly beautiful cathedral right in front of the hotel, so if you are a Catholic, you can also see Mass. It is inconvenient to go to a luxury house without a convenience store around Dan, but it is really good for a walk. It is good to go with your parents because you can bring hot spring water from Hakone and have a hot spring spa. All the staff are really kind. 위치가 불편합니다만 호텔 정문 앞에서 신주쿠 이세탄까지 가는 버스가 바로 앞에 있고 10분 정도 걸어가면 긴자와 츠키지 시장까지 바로 가는 지하철이 있습니다. 저는 위치가 불편해도 몇번이고 갈 정도로 경관이 아름답고 모든 스텝들이 친절하여 좋아합니다. 온천스파도 좋습니다
    Reviewed August 07, 2018
    Dear Eunyoung, Thank you for visiting us several times! It is nice to welcome you back. Next time the onsen hot spring bath will be ready. We are looking forward to seeing you again. With kind regards, Guest Relations Department
    Responded August 08, 2018
    Hotel Chinzanso Tokyo
    10.0
    Exceptional
    ehud from Israel
    Business traveler
    Premier King City View
    Stayed 7 nights in June 2018
    Wonderful stay at Chinzaso Hotel, great staff and view”
    Chinzaso is one incredible hotel (or palace). The staff is highly intelligent and willing to extend any help at all times. Its garden is of breathtaking beauty, with its pagoda and beautiful wedding ceremonies on weekends. The head of concierge staff, Mr. Andre Sol is of a wonderful character, capabilities and good will, and so is the most helpful Mr. Koh. In short: Highly recommended.
    Reviewed June 18, 2018
    Dear Professor & Mrs. Ehud, Thank you for staying with us and for writing such a wonderful review! Your comments will be shared with the rest of the staff. Of course Koh will be delighted to read it and you strongly motivated me to keep on doing my job with pleasure, pride and sincerity. Thank you once again and especially Koh and I are hoping we can welcome you back. With warm regards, Andre
    Responded June 25, 2018
    Hotel Chinzanso Tokyo
    9.6
    Exceptional
    Robert from United States
    Couple
    Stayed 1 night in May 2018
    Gorgeous 5 star hotel”
    This is a beautiful hotel with top notch restaurants, a polite and typically efficient Japanese’s staff and a magnificent 16 acre garden. The room we had overlooking the garden was spacious and very comfortable. If you’d like to be pampered, you cant go wrong here. The Edobashigawa metro station is a bit of a walk , but a bus or very short taxi rise will get you there. It’s walkable too. This is an excellent 5 star hotel in a tranquil setting.
    Reviewed May 30, 2018
    Dear Robert, Thank you for choosing our hotel for your stay and for giving us your feedback. Your comments are shared with the staff and will motivate them to keep on doing their utmost. Hopefully we can welcome you back in the near future. The staff will be happy to pamper you again! With regards from Guest Relations!
    Responded June 01, 2018
    Hotel Chinzanso Tokyo
    6.0
    Aya from United Kingdom
    Couple
    Premier King City View
    Stayed 1 night in May 2018
    Many mistakes ”
    They've made many mistakes that made me feel uncomfortable. We had full afternoon tea with my friends but it was not very good and the table was too small for it.. I constantly had to ask my husband to refill my tea cup since they never came back to refill my tea.
    Reviewed May 23, 2018
    Dear Aya, Thank you for your review. We are very sorry to read that you were not satisfied with your afternoon tea. It is a bit difficult to check what happened when you were here, but all the staff has been instructed to carefully pay attention to all guests. Hopefully you will give us another chance and show you why our tea lounge is adored by so many guests. With our sincere apologies, Guest Relations
    Responded June 01, 2018
    Hotel Chinzanso Tokyo
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    Hotel Chinzanso Tokyo
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    • Very good location
    • Shinjuku Gyoen Park
    • Gokokuji Train Station is within 0.76 km