"On this tour, we walked part of the beautiful gardens, ate a..."
July 25, 2018
750 meters to public transportation
Free Wi-Fi in all rooms!
|Value for money||8.8|
|Distance to city center||3.5 km|
|Nearest airport||Haneda Airport (HND)|
|Distance to airport||19.0 km|
"We loved this hotel."
January 2, 2019
"Garden is nice."
December 24, 2018
"The room was amazing, the room staff very thorough, and the rest of the staff immensely helpful."
July 25, 2018
"Staff were exceptional with their care and attention."
November 1, 2018
When visiting Tokyo, you'll feel right at home at Hotel Chinzanso Tokyo, which offers quality accommodation and great service. From here, guests can enjoy easy access to all that the lively city has to offer. For those of you who want to venture out, Chinzan-Sō, Gokoku-Ji (Gokoku Temple), International Medical Center of Japan are just some of the attractions available to visitors.
Offering hotel guests superior services and a broad range of amenities, Hotel Chinzanso Tokyo is committed to ensuring that your stay is as comfortable as possible. To name a few of the hotel's facilities, there are 24-hour room service, free Wi-Fi in all rooms, daily housekeeping, gift/souvenir shop, wheelchair accessible.
Hotel accommodations have been carefully appointed to the highest degree of comfort and convenience. In some of the rooms, guests can find television LCD/plasma screen, carpeting, linens, mirror, shoeshine kit. Throughout the day you can enjoy the relaxing atmosphere of the hot tub, fitness center, sauna, hot spring bath, indoor pool. With an ideal location and facilities to match, Hotel Chinzanso Tokyo hits the spot in many ways.
"The hotel is beautiful and the rooms amazing with a view."
January 14, 2019
Children and extra beds
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
Minimum age of guests is: 0 year(s).
|Guest's age||Extra bed|
Infant 0-5 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 6-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Show reviews that mention
nice city getaway”
u don't feel like u are staying in tokyo as it is surrounded by greens, and make u feel like u are having a vacation in the park, sadly some facilities are only reserved for members but not for hotel guests.
Dear Hok, Thank you for staying with us and for giving your review. We are indeed surrounded by green and more green. I am glad to see that you enjoyed the surroundings. I do not really understand which facilities are only for members. Hotel guests can use all facilities. There may only be some time restrictions, for example the garden is closed from 23:00 until 6:00. Please let us know the details if you visit us again. We will be glad to welcome you back in our "park". With kind regards, Hotel Chinzanso Tokyo!
Fabulous hotel in every way! Extremely efficient and friendly staff who could not do enough to help.”
The staff organised our luggage to be couriered to Kyoto so that we wouldn’t have to be struggling with it on the bullet train. Cost per case £12 and well worth it! Exceptional hotel and would highly recommend anyone thinking of visiting Tokyo to stay here. The extensive gardens were a welcome relief after the busy city.
Dear Ms. Mary, Thank you so much for your kind review. The luggage courier service is indeed very handy. It makes it much easier to enjoy a trip to Kyoto (or anywhere else). We are glad to see that you enjoyed your stay and especially the garden of a busy day in more commercial districts. With warm regards, Andre (Guest Services)
An oasis in the city”
Lovely spa and garden, great hospitality ! They even gave my children a stuffed animal gift!
Dear Guest, Thank you for staying with us. We hope to see you and your children back to enjoy the oasis in the city. With warm regards, Hotel Chinzanso Tokyo
Hotel Chinzanso is a great place to stay, rooms are large compared to most hotels in Tokyo, service was second to none. Rooms are spotless and very comfortable. We get a free smart phone, with unlimited data and local and international calls, used it to navigate the city the entire time, and even make a call back to the US at no charge, saved us money on getting a SIM card for our own phone. The hotel has a beautiful Japanese garden, walked through it every day on our way out. The only slight downside is it’s a little further out of town, a 10min walk to the subway station, but a lovely walk through a park. All in all, would definitely stay there again.
Dear Guest, Thank you for staying with us. We are glad to read that you enjoyed our property and services. Hopefully, you will visit Tokyo again in the near future. The staff will be there to welcome you back. With warm regards, Hotel Chinzanso Tokyo
Lovely hotel to stay in”
Beautiful hotel with well appointed rooms. A little out of the way but managed to walk or catch bus to station. The only negative would be the extra charge to use the pool. It was 4500Yen. Not sure if this was each time or for the week. Lovely gardens in hotel grounds.
Dear Jo, Thank you for staying with us. We are glad to see that you enjoyed our facilities and service. We actually do have room packages and rates which include free access to the spa/pool area. Please make a booking with spa/pool access included if you visit us again. The staff will be there to serve you with pleasure. Kind regards, Andre
I will personally gaurantee you will not regret booking!! 7-Stars”
Hi Andre, I just wanted to thank you once again for your hospitality during my stay at the hotel Chinzanso. My only regret is that I didn't book my whole trip at your hotel... The following was written up for Agoda travel - I mean every word of it and I promise you, your hotel would be my first recommendation as part of my experience. Working for an airline and within the industries best, I hope I provide that referral of choice to colleagues and friends alike. Topic summary: Hotel Chinzanso Tokyo - I will personally gaurantee you will not regret booking!! 7-Stars Where to start... First and foremost, thank you Andre Sol and the team at Chinzanso hotel - wow! What an experience! Rather than just writing a shpill, here is the reality of experience in bullet points... 1. Gardens of bliss 2. Views, nothing short of breath taking (will upload pics) 3. Room was clean, comforting, blissful, and simply elegant in every way possible 4. For those that have visited Japan before... this hotel is Western friendly and completely understanding of cultural differences 5. A concierge service that will be setting a new industry standard! wow! Man what an experience!! 6. Quality of food, up there with Tokyo's best - with choice for all budgets and tastes! 7. Freak'n unreal everything - please do yourself a favour and book! Kind staff, courteous, accommodating, considerate, and supportive to your personal travel agenda without bias... Kindest regards
Dear Joshua, Thank you so much for your very kind words and taking the time to write a detailed review. Your words are vitamins for all the staff! Everybody loved reading your comments and got motivated to do even more than their best. Thank you! Furthermore, you help potential guests who have some doubts in making their decision. We will be happy to serve them as well in the best possible way. As mentioned when you departed, it is our hope we can welcome you back. Please let me know once you have made some travel plans. It will be lovely to see you again! With sincerely warm regards from the staff, concierges & Andre
We had been to Hotel Chinzanso Tokyo on a tour in December 2017. On this tour, we walked part of the beautiful gardens, ate at one of the restaurants, and partook in a traditional tea ceremony. When we returned to Tokyo in July 2018, staying at this hotel was something that was really tempting - and I am so glad we ultimately decided to do so. The room was amazing, the room staff very thorough, and the rest of the staff immensely helpful. The gardens were amazing. When we return to Tokyo, it will be on our short list of options to stay again.
Dear Greg, Thank you for deciding to stay with us! We will be glad to welcome you back next time. With warm regards, Guest Services
BEST HOTEL EVER”
We stayed at Hotel Chinzanso for 5 nights. We had a great time. The hotel is super clean, with all the facilities of of a super 5 star. Great sauna and spa (Pricey). Much more, all the staff are very friendly and courteous. In house restaurants are pricey.
Dear Antonio, Thank you for using our hotel and for writing your "Best Hotel Ever" review. You made us very happy and we feel even more motivated to do our utmost cheerfully. Please visit us again. With warm regards, Guest Relations staff
Everything is so perfect except for location. The area is quiet and it's very nice but only turndown is there's no public transport nearby. Besides this, everything exceeds expectation. Strongly recommend...
Dear Wai from Malaysia, Thank you for your kind review. We are indeed in a quiet area, surrounded by green. The nearest subway station is a 10 minute walk, but there is actually a bus stop right in front of the hotel. This bus brings you to Mejiro station. Furthermore, at the back of our garden there is a bus which takes you to Ueno Park which is famous for all the museums and shopping. Please stop by the concierge for more information if you visit us again. We will be glad to welcome you back! With warm regards from Guest Relations!
Superb Customer Experience ”
The service was exceptional. Any requests for dealt with promptly. Information that can help you navigate Tokyo was always to hand by both the concierge & reception. The atmosphere was first class & the room superb. Highly recommendable & very good value for money.
Dear Guest from the United Kingdom, Thank you very much for staying with us and for giving your review on this site. It was our real pleasure assisting you and seeing you with your children enjoying everything. You already mentioned that you would visit our hotel if you come to Tokyo. The staff and I will be there to welcome you back! With warm regards, Andre
A place to rest”
The quiet and serenity of the hotel and it surrounds plus the capability, efficiency and care that the staff take care of the facility and their guests show a sense of pride in what they do. The onsen and the garden provide a sense of tranquility for anyone looking for a restful stay.
Dear Marian, Thank you for staying with us and enjoying the serenity and tranquility of the hotel, onsen and garden. Please visit us again when you come to Tokyo. The staff will be happy to take care of you. With warm regards from the Guest Relations Department!
We loved this hotel. We did have to pay for the use of the pool for the children, which is a bit annoying due to the pool cost being included in the room, so be careful with that one. Rooms were very spacious, children were sharing the beds with us and the beds are not that wide so balance required. I would imagine you could get an extra bed in the room but we were only there for two nights so we coped. There was about a 10 minute walk (max) to the subway. A few restaurants close by.
Dear Linus, Thank you for staying with us and for writing a review on this site. Depending on the room package, access to the pool is included for two persons. For small children we charge half the normal fee for access to the spa (pool and hot spring bath). We do include a free extra roll-away bed for young children if parents/guardians request it. My apologies that you did not get it. Hopefully we can see you and your family again. There are not that many guests from Denmark so we will be extra happy to welcome you back. With warm regards, Andre
Amazing hotel ”
It is one of the best hotels in Tokyo.
Dear Guest, Your comment made us very happy and proud! Thank you and hopefully we will have the pleasure serving you again! With warm regards, Andre (Guest Services)
Grand but aging hotel with fabulous garden”
Love this place. Great for longer stays (especially if includes weekend), but not for quick business trips. Location is plus and minus: a good 15 min taxi to financial center, but when you get out there you feel away from the din and hubbub and can really relax. Huge and lovely garden. Quiet, slow pace inside. Relaxing spa. Hotel staff also lovely. And with proliferation of high end places in Tokyo now charging in the $600-900 range per night (Four Seasons, Hyatts, Peninsula, Mandarin, Shangri La, Ritz-Carlton, Capitol, the new Palace), you can often get a nice rate at the Chinzanso.
Really lovely property”
In a city that is full of 5 star hotels stuck in the 1980s/90s, this property stands out indeed, both for its rooms and gardens. Superb comfort and above and beyond service by the staff. Great value vs. other Tokyo properties as well. Check out the Soba restaurant in the gardens, a true hidden gem. Will be back for sure.
Relaxing hotel best for your last night in tokyo”
Its the cheapest 5 star hotel you can find in tokyo, unfortunately the location is terrible. I suggest just take a cab where ever in tokyo you'll be traveling from. Its best suited for your last night in tokyo as you can ask airport limo to pick you up from the hotel. It has onsen delivered from Ito daily if im not mistaken. For the price I paid I was very Satisfied ($200)
Beautiful setting, removed from the bustle”
An absolutely lovely hotel, with attentive and helpful staff. Garden is unmatched in Tokyo. A tranquil haven if you want to get away from the City each night. Trade-off: a 15-20 min cab ride ($20) to get to the financial district In the morning.
relaxing and comfortable”
The hotel is located in Edogawabashi station metro. It need 400m to walk up to the hotel. Its a bit difficult but it will enjoying nice garden view along the road. Staff of the hotel is nice and friendly. There is a lot of choices of restaurant in the hotel. All of the restaurant serving nice food. Very satisfy of all the food. Hotel room is clean and all the item giving good quality. It is worth for money.
Great Hotel ”
The location is not convenient, but there is a subway at a 10-minute walk from there. There is a bus in front of Shinjuku Isetan in front of the hotel. This hotel has been going on several times but it is very comfortable because it is very scenic and the size of the room is rarely seen in Japan. When I traveled with my mother this time, I could not use it because of spa construction. I moved it from the reception to a room with a view. In particular, there is an incredibly beautiful cathedral right in front of the hotel, so if you are a Catholic, you can also see Mass. It is inconvenient to go to a luxury house without a convenience store around Dan, but it is really good for a walk. It is good to go with your parents because you can bring hot spring water from Hakone and have a hot spring spa. All the staff are really kind. 위치가 불편합니다만 호텔 정문 앞에서 신주쿠 이세탄까지 가는 버스가 바로 앞에 있고 10분 정도 걸어가면 긴자와 츠키지 시장까지 바로 가는 지하철이 있습니다. 저는 위치가 불편해도 몇번이고 갈 정도로 경관이 아름답고 모든 스텝들이 친절하여 좋아합니다. 온천스파도 좋습니다
Dear Eunyoung, Thank you for visiting us several times! It is nice to welcome you back. Next time the onsen hot spring bath will be ready. We are looking forward to seeing you again. With kind regards, Guest Relations Department
Wonderful stay at Chinzaso Hotel, great staff and view”
Chinzaso is one incredible hotel (or palace). The staff is highly intelligent and willing to extend any help at all times. Its garden is of breathtaking beauty, with its pagoda and beautiful wedding ceremonies on weekends. The head of concierge staff, Mr. Andre Sol is of a wonderful character, capabilities and good will, and so is the most helpful Mr. Koh. In short: Highly recommended.
Dear Professor & Mrs. Ehud, Thank you for staying with us and for writing such a wonderful review! Your comments will be shared with the rest of the staff. Of course Koh will be delighted to read it and you strongly motivated me to keep on doing my job with pleasure, pride and sincerity. Thank you once again and especially Koh and I are hoping we can welcome you back. With warm regards, Andre
Hotel Chinzanso Tokyo