Hotel Chinzanso Tokyo
Hotel Chinzanso Tokyo
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9.6
Exceptional

"Definitely will stay here again!"

MATTHEW

|

May 7, 2018

Premier King City View - Room plan Hotel Chinzanso Tokyo
Premier King City View - Room plan
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Lobby Hotel Chinzanso Tokyo
Lobby
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Interior view Hotel Chinzanso Tokyo
Interior view
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Swimming pool Hotel Chinzanso Tokyo
Swimming pool
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See map Hotel Chinzanso Tokyo
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Very good
Location
7.8
See all 6 photos Hotel Chinzanso Tokyo
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What guests are saying:
big room, very clean, with nice garden
Sing from Malaysia
Business traveler
A very beautiful setting and a very well kept hotel. The down side is the location is inconvenient and not close to any amenities outside of the hotel
Greg from Australia
Business traveler
Kind, Comfortable and very memorable!
Tae from South Korea
Couple
The gardens are amazing, the hotel itself is beautifully appointed and the staff is extremely helpful. I was so impressed that they even have a dog playground!
Catherine from Australia
Solo traveler
nice garden with restaurant
Kar from Malaysia
Group
Andre Sol, the director of rooms, is someone you would like to meet to appreciate the place even more..
Shantanu from United States
Business traveler
Tried the Kimono fitting and it was a great experience
Chris from Hong Kong
Family with young children
Gorgeous gardens but so many rules and restrictions (what to wear to pool, which robe was allowed outside of room, no flexibility on food timing, etc) which is very "Japanese" so wasn't very surprised but still a bit a bother
Randall from United States
Family with young children
very very very impressive! Tokyo old-fashion hotel charming. kids friendly hotel. with hot spring/spa. on hill top, location is far away from the nearest subway station.
ChihYu from Taiwan
Family with teens
Newly renovated

Hotel Chinzanso Tokyo

Very good location
- 1.8 kilometers from city center
- What's nearby?
Excellent
From 479 reviewsSee what guests said
8.9
/
10
Exceptional cleanliness
9.5
Recommended by 95% of guests
Value for money8.8
Location rating7.8
Nearest airportHaneda International Airport (HND)
Distance to airport18.4 km
  • 740 meters to public transportation

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Sauna

Room choices
9.4
Exceptional
Room comfort & quality
This property is in high demand!Booked 78 times this week | 7 travelers are looking at this property right now
Premier Twin Room with Garden View and Spa Access - Non-Smoking
Premier Twin Room with Garden View and Spa Access - Non-Smoking
...
  • Room size: 45 m²/484 ft²
  • Shower and bathtub
  • 2 single beds
Enter dates to see prices
Premier King Garden View - Non-Smoking
Premier King Garden View - Non-Smoking
...
  • Room size: 45 m²/484 ft²
  • Garden view
  • 1 super king bed
Enter dates to see prices
Premier City View Twin Room - Spa Access Included
Premier City View Twin Room - Spa Access Included
...
  • Room size: 45 m²/484 ft²
  • City view
  • 2 single beds
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Premier Twin City View
Premier Twin City View
...
  • Room size: 45 m²/484 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Premier Suite with Twin Bed - Spa Access Included
Premier Suite with Twin Bed - Spa Access Included
...
  • Room size: 60 m²/646 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Premier City View King Room - Spa Access Included
Premier City View King Room - Spa Access Included
...
  • Room size: 45 m²/484 ft²
  • City view
  • 1 king bed
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Classic Garden View King Room - Spa Access Included
Classic Garden View King Room - Spa Access Included
...
  • Room size: 45 m²/484 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices
Premier Classic Suite King with City View and Spa Access - Non-Smoking
Premier Classic Suite King with City View and Spa Access - Non-Smoking
...
  • Room size: 60 m²/646 ft²
  • Shower and bathtub
  • 2 double beds
Enter dates to see prices
Premier King City View
Premier King City View
...
  • Room size: 45 m²/484 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Premier Twin Room with Garden View and Spa Access - Smoking
Premier Twin Room with Garden View and Spa Access - Smoking
...
  • Room size: 45 m²/484 ft²
  • Shower and bathtub
  • 2 single beds
Enter dates to see prices
Have a question for Hotel Chinzanso Tokyo?

What people love about the property

  • 9.6
    Exceptional

    "Nice garden with restaurant"

    Kar K.

    |

    December 23, 2016

  • 9.6
    Exceptional

    "Excellent service."

    San

    |

    February 1, 2016

  • 9.2
    Exceptional

    "Huge and lovely garden."

    Grant

    |

    September 23, 2016

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More about Hotel Chinzanso Tokyo

More about Hotel Chinzanso Tokyo

8.8
Excellent

"Kids friendly hotel."

ChihYu

|

January 9, 2017

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What they offer

8.8
Excellent

"Definitely a great place if you love tranquility."

Ronald

|

April 16, 2016

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Announcements

Repair and maintenance work on the property's electrical equipment will be conducted on January 8, 2019 from 01:00 AM to 06:00 AM. During this time, room service, high-speed internet access and Pay TV service will not be available.
There is a fee of JPY 4320 for the use of spa/pool. Some packages/room types do have free spa/pool access included.

Real reviews from real guests

Agoda Reviews (479)Booking.com Reviews (809)
8.9
/
10
Cleanliness9.5
Facilities9.4
Location7.8
Room comfort and quality9.4
Service9.4
Value for money8.8
Provided by verified guests of Agoda
All languages
All guests (479)
All room types
Showing 314 verified guest comments
12345
10.0
Exceptional
joshua from Australia
Solo traveler
Room Selected at Check-In - 1 King bed
Stayed 2 nights in September 2018
I will personally gaurantee you will not regret booking!! 7-Stars”
Hi Andre, I just wanted to thank you once again for your hospitality during my stay at the hotel Chinzanso. My only regret is that I didn't book my whole trip at your hotel... The following was written up for Agoda travel - I mean every word of it and I promise you, your hotel would be my first recommendation as part of my experience. Working for an airline and within the industries best, I hope I provide that referral of choice to colleagues and friends alike. Topic summary: Hotel Chinzanso Tokyo - I will personally gaurantee you will not regret booking!! 7-Stars Where to start... First and foremost, thank you Andre Sol and the team at Chinzanso hotel - wow! What an experience! Rather than just writing a shpill, here is the reality of experience in bullet points... 1. Gardens of bliss 2. Views, nothing short of breath taking (will upload pics) 3. Room was clean, comforting, blissful, and simply elegant in every way possible 4. For those that have visited Japan before... this hotel is Western friendly and completely understanding of cultural differences 5. A concierge service that will be setting a new industry standard! wow! Man what an experience!! 6. Quality of food, up there with Tokyo's best - with choice for all budgets and tastes! 7. Freak'n unreal everything - please do yourself a favour and book!  Kind staff, courteous, accommodating, considerate, and supportive to your personal travel agenda without bias...  Kindest regards
Reviewed September 12, 2018
Dear Joshua, Thank you so much for your very kind words and taking the time to write a detailed review. Your words are vitamins for all the staff! Everybody loved reading your comments and got motivated to do even more than their best. Thank you! Furthermore, you help potential guests who have some doubts in making their decision. We will be happy to serve them as well in the best possible way. As mentioned when you departed, it is our hope we can welcome you back. Please let me know once you have made some travel plans. It will be lovely to see you again! With sincerely warm regards from the staff, concierges & Andre
Responded October 02, 2018
Hotel Chinzanso Tokyo
9.6
Exceptional
Greg from United States
Family with teens
Triple Superior City View
Stayed 4 nights in July 2018
Amazing Experience”
We had been to Hotel Chinzanso Tokyo on a tour in December 2017. On this tour, we walked part of the beautiful gardens, ate at one of the restaurants, and partook in a traditional tea ceremony. When we returned to Tokyo in July 2018, staying at this hotel was something that was really tempting - and I am so glad we ultimately decided to do so. The room was amazing, the room staff very thorough, and the rest of the staff immensely helpful. The gardens were amazing. When we return to Tokyo, it will be on our short list of options to stay again.
Reviewed July 25, 2018
Dear Greg, Thank you for deciding to stay with us! We will be glad to welcome you back next time. With warm regards, Guest Services
Responded July 30, 2018
Hotel Chinzanso Tokyo
9.6
Exceptional
ANTONIO from Philippines
Couple
Double -Run of House
Stayed 5 nights in June 2018
BEST HOTEL EVER”
We stayed at Hotel Chinzanso for 5 nights. We had a great time. The hotel is super clean, with all the facilities of of a super 5 star. Great sauna and spa (Pricey). Much more, all the staff are very friendly and courteous. In house restaurants are pricey.
Reviewed July 06, 2018
Dear Antonio, Thank you for using our hotel and for writing your "Best Hotel Ever" review. You made us very happy and we feel even more motivated to do our utmost cheerfully. Please visit us again. With warm regards, Guest Relations staff
Responded July 13, 2018
Hotel Chinzanso Tokyo
9.2
Exceptional
wai from Malaysia
Couple
Stayed 4 nights in May 2018
FANTASTIC HOTEL”
Everything is so perfect except for location. The area is quiet and it's very nice but only turndown is there's no public transport nearby. Besides this, everything exceeds expectation. Strongly recommend...
Reviewed May 25, 2018
Dear Wai from Malaysia, Thank you for your kind review. We are indeed in a quiet area, surrounded by green. The nearest subway station is a 10 minute walk, but there is actually a bus stop right in front of the hotel. This bus brings you to Mejiro station. Furthermore, at the back of our garden there is a bus which takes you to Ueno Park which is famous for all the museums and shopping. Please stop by the concierge for more information if you visit us again. We will be glad to welcome you back! With warm regards from Guest Relations!
Responded June 01, 2018
Hotel Chinzanso Tokyo
7.6
Very good
Eunyoung from South Korea
Solo traveler
Twin - Run of House
Stayed 2 nights in July 2018
Great Hotel ”
The location is not convenient, but there is a subway at a 10-minute walk from there. There is a bus in front of Shinjuku Isetan in front of the hotel. This hotel has been going on several times but it is very comfortable because it is very scenic and the size of the room is rarely seen in Japan. When I traveled with my mother this time, I could not use it because of spa construction. I moved it from the reception to a room with a view. In particular, there is an incredibly beautiful cathedral right in front of the hotel, so if you are a Catholic, you can also see Mass. It is inconvenient to go to a luxury house without a convenience store around Dan, but it is really good for a walk. It is good to go with your parents because you can bring hot spring water from Hakone and have a hot spring spa. All the staff are really kind. 위치가 불편합니다만 호텔 정문 앞에서 신주쿠 이세탄까지 가는 버스가 바로 앞에 있고 10분 정도 걸어가면 긴자와 츠키지 시장까지 바로 가는 지하철이 있습니다. 저는 위치가 불편해도 몇번이고 갈 정도로 경관이 아름답고 모든 스텝들이 친절하여 좋아합니다. 온천스파도 좋습니다
Reviewed August 07, 2018
Dear Eunyoung, Thank you for visiting us several times! It is nice to welcome you back. Next time the onsen hot spring bath will be ready. We are looking forward to seeing you again. With kind regards, Guest Relations Department
Responded August 08, 2018
Hotel Chinzanso Tokyo
8.8
Excellent
zhao from China
Couple
Stayed 2 nights in October 2017
Breathtaking view, amazing service, expensive room serivice and unconvinient location ”
Hotel chinzanso is one of the best hotels I have ever stayed. Unforgettable experience. The staff service has left forever memorable impression on us. They were always so attentive and so polite and so helpful. Their garden view is one of the best you can find in japan. Their room is well maintained though it may look like an older hotel room. The only thing isn’t so great about the hotel is its locarion
Reviewed October 15, 2017
Dear Zhao San, Thank you for staying with us and for writing a review on this site. I was extremely happy to see that you had an unforgettable experience and were impressed with the staff. The hotel is indeed located in a quiet residential area and the walk to the nearest subway is less than 10 minutes. There is also a bus very close by which will take you quickly to a commercial area. Please visit us again when you return to Tokyo! With kind regards, Andre Sol
Responded October 25, 2017
Hotel Chinzanso Tokyo
9.2
Exceptional
Grant from United States
Business traveler
Premier King City View
Stayed 3 nights in December 2015
Grand but aging hotel with fabulous garden”
Love this place. Great for longer stays (especially if includes weekend), but not for quick business trips. Location is plus and minus: a good 15 min taxi to financial center, but when you get out there you feel away from the din and hubbub and can really relax. Huge and lovely garden. Quiet, slow pace inside. Relaxing spa. Hotel staff also lovely. And with proliferation of high end places in Tokyo now charging in the $600-900 range per night (Four Seasons, Hyatts, Peninsula, Mandarin, Shangri La, Ritz-Carlton, Capitol, the new Palace), you can often get a nice rate at the Chinzanso.
Reviewed September 23, 2016
10.0
Exceptional
Michael from United States
Couple
Stayed 1 night in September 2016
Really lovely property”
In a city that is full of 5 star hotels stuck in the 1980s/90s, this property stands out indeed, both for its rooms and gardens. Superb comfort and above and beyond service by the staff. Great value vs. other Tokyo properties as well. Check out the Soba restaurant in the gardens, a true hidden gem. Will be back for sure.
Reviewed September 15, 2016
8.0
Excellent
Chieh from Taiwan
Couple
Stayed 1 night in February 2015
Relaxing hotel best for your last night in tokyo”
Room, onsen, and Airport shuttle pick up
Its the cheapest 5 star hotel you can find in tokyo, unfortunately the location is terrible. I suggest just take a cab where ever in tokyo you'll be traveling from. Its best suited for your last night in tokyo as you can ask airport limo to pick you up from the hotel. It has onsen delivered from Ito daily if im not mistaken. For the price I paid I was very Satisfied ($200)
Reviewed May 24, 2015
9.3
Exceptional
Grant from United States
Business traveler
Stayed 4 nights in April 2015
Beautiful setting, removed from the bustle”
staff, garden, tranquility
An absolutely lovely hotel, with attentive and helpful staff. Garden is unmatched in Tokyo. A tranquil haven if you want to get away from the City each night. Trade-off: a 15-20 min cab ride ($20) to get to the financial district In the morning.
Reviewed April 26, 2015
9.3
Exceptional
Kar from Malaysia
Group
Stayed 4 nights in December 2013
relaxing and comfortable”
relax, comfort, beautiful garden
The hotel is located in Edogawabashi station metro. It need 400m to walk up to the hotel. Its a bit difficult but it will enjoying nice garden view along the road. Staff of the hotel is nice and friendly. There is a lot of choices of restaurant in the hotel. All of the restaurant serving nice food. Very satisfy of all the food. Hotel room is clean and all the item giving good quality. It is worth for money.
Reviewed December 31, 2013
10.0
Exceptional
ehud from Israel
Business traveler
Premier King City View
Stayed 7 nights in June 2018
Wonderful stay at Chinzaso Hotel, great staff and view”
Chinzaso is one incredible hotel (or palace). The staff is highly intelligent and willing to extend any help at all times. Its garden is of breathtaking beauty, with its pagoda and beautiful wedding ceremonies on weekends. The head of concierge staff, Mr. Andre Sol is of a wonderful character, capabilities and good will, and so is the most helpful Mr. Koh. In short: Highly recommended.
Reviewed June 18, 2018
Dear Professor & Mrs. Ehud, Thank you for staying with us and for writing such a wonderful review! Your comments will be shared with the rest of the staff. Of course Koh will be delighted to read it and you strongly motivated me to keep on doing my job with pleasure, pride and sincerity. Thank you once again and especially Koh and I are hoping we can welcome you back. With warm regards, Andre
Responded June 25, 2018
Hotel Chinzanso Tokyo
9.6
Exceptional
Robert from United States
Couple
Stayed 1 night in May 2018
Gorgeous 5 star hotel”
This is a beautiful hotel with top notch restaurants, a polite and typically efficient Japanese’s staff and a magnificent 16 acre garden. The room we had overlooking the garden was spacious and very comfortable. If you’d like to be pampered, you cant go wrong here. The Edobashigawa metro station is a bit of a walk , but a bus or very short taxi rise will get you there. It’s walkable too. This is an excellent 5 star hotel in a tranquil setting.
Reviewed May 30, 2018
Dear Robert, Thank you for choosing our hotel for your stay and for giving us your feedback. Your comments are shared with the staff and will motivate them to keep on doing their utmost. Hopefully we can welcome you back in the near future. The staff will be happy to pamper you again! With regards from Guest Relations!
Responded June 01, 2018
Hotel Chinzanso Tokyo
6.0
Aya from United Kingdom
Couple
Premier King City View
Stayed 1 night in May 2018
Many mistakes ”
They've made many mistakes that made me feel uncomfortable. We had full afternoon tea with my friends but it was not very good and the table was too small for it.. I constantly had to ask my husband to refill my tea cup since they never came back to refill my tea.
Reviewed May 23, 2018
Dear Aya, Thank you for your review. We are very sorry to read that you were not satisfied with your afternoon tea. It is a bit difficult to check what happened when you were here, but all the staff has been instructed to carefully pay attention to all guests. Hopefully you will give us another chance and show you why our tea lounge is adored by so many guests. With our sincere apologies, Guest Relations
Responded June 01, 2018
Hotel Chinzanso Tokyo
9.2
Exceptional
Erin from United States
Family with young children
Classic Garden View Twin
Stayed 2 nights in March 2018
Gardens beautiful, hotel top”
We were debating staying here for our entire Tokyo stay or at the Imperial Hotel--we ended up staying at both hotels. The Imperial's location was great (in terms of getting to other areas of Tokyo) but Hotel Chinzanso was a true luxury hotel. The room was really nice--they had amenities for our children and had a crib and baby friendly items. Having access to the beautiful garden makes the longer walk to the subway not a problem. There was a tiny playground nearby. When we come again to Tokyo, we will stay here the entire time... since generally once we left our hotel, we didn't return until the end of the day, so location doesn't matter as much.
Reviewed April 03, 2018
Dear Guest, Thank you for visiting us with your lovely children. We are happy to hear that you will choose our hotel again for your next stay, maybe in another season when the garden has a different charm. With warm regards, Andre (Guest Services)
Responded April 04, 2018
Hotel Chinzanso Tokyo
9.2
Exceptional
Garrett from United States
Couple
Double -Run of House
Stayed 2 nights in February 2018
Great hotel, good accessibility”
This hotel is incredible. The staff and service is great, as well as the facilities and rooms. There is a beautiful garden in the back to walk through and a top-class spa. Only downside is that this hotel is on top of a hill, and not very central. This means that to get to and from the train station requires a bit of a hike, and heading back to the hotel has a steep uphill in store.
Reviewed February 13, 2018
Dear Garrett, Thank you for sharing your experience on this site and using the word "incredible" to describe our hotel. We are indeed on a hill and the way up takes a bit of energy, especially if you have bags to carry. However, if you walk along the river, enter the garden gate and go through the garden, you can avoid most of the climb. Please note that the garden gate is normally open from 10:00 until 21:30. Thank you once again! With greetings from the Guest Relations Department!
Responded February 14, 2018
Hotel Chinzanso Tokyo
8.8
Excellent
panot from Thailand
Business traveler
Twin - Run of House
Stayed 9 nights in May 2018
Beautiful and relaxing garden ,very professional staff”
We really enjoyed walking in the garden , so relaxing and refreshed . The gym is quite good but a bit busy. Very good staffs
Reviewed July 23, 2018
Dear Panot、 Thank you for using our hotel for your stay. We are glad that you enjoyed our garden and appreciated the staff. With regards from the Guest Relations department!
Responded July 30, 2018
Hotel Chinzanso Tokyo
9.6
Exceptional
Lewis from Australia
Solo traveler
Double -Run of House
Stayed 2 nights in October 2018
Wonderful hotel set in a magnificent Japanese garden..”
Staff were exceptional with their care and attention. I spent many hours in the gardens.
Reviewed November 01, 2018
Dear Lewis, Thank you for your review. Please visit us again, maybe in another season when the garden has a completely different charm. Thanks again! Guest Relations
Responded November 21, 2018
Hotel Chinzanso Tokyo
9.6
Exceptional
Andrias from Indonesia
Family with young children
Premier Twin City View
Stayed 4 nights in September 2018
One of The Best Hotel in Tokyo”
I definitely will come back again to this hotel. Good size, good view, good staff, everything was awesome..!
Reviewed October 17, 2018
Dear Andrias, Thank you for staying with us and for giving us a 9.6 mark! We are glad that everything was "awesome" and that we may welcome you back in the future. With warm regards from the Guest Relations Department!
Responded November 21, 2018
Hotel Chinzanso Tokyo
9.6
Exceptional
MATTHEW from Australia
Couple
Premier Twin City View
Stayed 3 nights in April 2018
Loved this place, treated like royalty ”
Great hotel first class treated like royalty. Gardens are amazing and well worth the stay if you don't mind a short taxi ride to nearest JR Station. Definitely will stay here again!!
Reviewed May 07, 2018
Dear Matthew, Thank you for staying with us. Happy that you loved our place and we will treat you again with royalty once you return in another season when the garden is amazing in a different way. Kind regards, Andre
Responded May 09, 2018
Hotel Chinzanso Tokyo
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  • Very good location
  • Shinjuku Gyoen Park
  • Gokokuji Train Station is within 0.76 km