This property is in high demand!
7 travelers have booked today.
$
Removed from saved list
8.9
Excellent
2,300 reviews
2,300 reviews
"Directly connect to mall and spacious room, clean and good staff."
"Love the hotel facility and cleanliness."
"Location was great just beside Ciputra World Surabaya which has a lot of shops, restaurants and other entertainment venues."
"Next to the mall is also quite convenient."
"Comfortable and spacious room."
9.1
Exceptional
Location rating score
Hotel Ciputra World Surabaya managed by Swiss-Belhotel International
In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Surabaya Center part of Surabaya, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Sampoerna Museum. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.
Certifies impeccable cleanliness, hygiene, and contactless safety practices
Airport transfer
Valet parking
Shuttle service
Free Wi-Fi in all rooms!
Check-in/out [express]
7 travelers have booked today.
Value for money | 8.7 |
Distance to city center | 3.8 km |
Location rating | 9.1 |
Nearest airport | Juanda International Airport (SUB) |
Distance to airport | 12.4 km |
Does Hotel Ciputra World Surabaya managed by Swiss-Belhotel International have bars on-site?
Delight in your trip the perfect way with a beverage in your hand at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International's bar available right in front of your doorstep for when you need a drink or two.
Does Hotel Ciputra World Surabaya managed by Swiss-Belhotel International offer spa services?
You can enjoy your stay at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International much more by making the most of the property's available spa services that are offered for all its guests to make your evening or night even better.
Are there ATM on-site at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International?
Absolutely! The perks of staying at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International include an on-site ATM, providing customers with easy access point for cash withdrawal and remaining worry-free throughout your trip.
What is the average travel time to a nearby airport from Hotel Ciputra World Surabaya managed by Swiss-Belhotel International?
The average travel time to get from Hotel Ciputra World Surabaya managed by Swiss-Belhotel International to the airport is 21 minutes, but please keep in mind that the travel time may fluctuate based on traffic, weather conditions, and time of day.
What are the property's policies for children's bedding at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International?
Hotel Ciputra World Surabaya managed by Swiss-Belhotel International's policy concerning children's bedding considers guests age 6 years and older as adults, and therefore requires an extra bed which will incur an additional cost. You can find additional information about specific child policy and age range for this property, by checking the "Property policies" section located in the property page for more details.
What was the average room rate for Hotel Ciputra World Surabaya managed by Swiss-Belhotel International been in the past month?
The average room rate for Hotel Ciputra World Surabaya managed by Swiss-Belhotel International in the past month is 929914.78 IDR, compared to city's average of 235674.4 IDR.
What is the average rating that verified Families with older children have given to Hotel Ciputra World Surabaya managed by Swiss-Belhotel International?
Past families with older children that have stayed at this property have given Hotel Ciputra World Surabaya managed by Swiss-Belhotel International an average rating of 9.0. You can check out more specific customer testimonials and feedback by filtering for a specific type of verified travelers down in the review section.
What do local visitors think about Hotel Ciputra World Surabaya managed by Swiss-Belhotel International?
Verified local travelers that have stayed at this property have given Hotel Ciputra World Surabaya managed by Swiss-Belhotel International an average rating of 9.3. You can look up on more detailed customer testimonials, and comments for this property down in the review section.
What is the nearest train, metro, or bus station to Hotel Ciputra World Surabaya managed by Swiss-Belhotel International?
The nearest train, metro, or bus station is Gedangan, 10902.43 m away from Hotel Ciputra World Surabaya managed by Swiss-Belhotel International.
What time is check-in and check-out at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International?
Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Visitors checking in or out before or after the designated hours may be charged an additional fee.
9.2
"Directly connect to mall and spacious room, clean and good staff."
rendy
|
April 24, 2023
10
"Love the hotel facility and cleanliness."
Atilla
|
March 25, 2023
9.6
"Location was great just beside Ciputra World Surabaya which has a lot of shops, restaurants and other entertainment venues."
Try
|
May 1, 2023
Hotel Ciputra World Surabaya managed by Swiss-Belhotel International
Never miss a single attraction in Surabaya when staying at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International. Getting around in Surabaya is easy when staying at this hotel, strategically placed right in the heart of the city.
At Hotel Ciputra World Surabaya managed by Swiss-Belhotel International, guests are bound to have a stress-free stay. Keep up with all your communications easily with the hotel's free Wi-Fi. Getting from and back to the airport can be easily arranged with the hotel's airport transfer services. Taxi and car hire services provided by the hotel make exploring Surabaya even more convenient.
Guests can enjoy free parking right at the hotel. Front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes can assist with your needs. Getting tickets for the city's best entertainment is easy through the hotel's ticket service and tours. Packing light is possible at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International thanks to the hotel's dry cleaning service and laundry service keeping your clothes clean.
Feeling lazy? In-room conveniences like 24-hour room service, room service and daily housekeeping let you get the most out of your room time. Forgot to pack something? All your last-minute needs can be fulfilled by the convenience stores, saving you time and hassle. Smoking is allowed only in the designated smoking areas provided by hotel.
All rooms at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International are designed for comfort. For your comfort, some rooms at the hotel are equipped with linen service and air conditioning. Some rooms at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International even come with extra design features such as a separate living room. In-room entertainment amenities are available in some rooms and include television and cable TV.
In some select rooms, you can find bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar at your disposal. Hotel Ciputra World Surabaya managed by Swiss-Belhotel International also provides a hair dryer, toiletries, bathrobes and towels in bathrooms for select rooms.
Dining and things to do
Every day at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International begins with a delicious in-house breakfast. Enjoy the morning bliss with a sip of good coffee at the cafe located in the hotel. A variety of convenient and tasty dining options are waiting for you at the hotel, for whenever you get hungry. Hotel Ciputra World Surabaya managed by Swiss-Belhotel International caters to its guests varied dietary restrictions with cuisine types such as halal available.
A memorable night with your travel companions can be had without going far, at the hotel's bar.
Apart from amenities and services, Hotel Ciputra World Surabaya managed by Swiss-Belhotel International goes the extra mile to make sure all guests make the most of their time. Be sure to spend some time exploring the beach, which is accessible directly from the hotel. End your days in total relaxation with a visit to the massage, hot tub, spa and sauna. Spend some time relaxing at the hotel's pool.
Check out the hotel's fitness facility to stay fit and firm on vacation. Get social at the hotel's shared lounge and TV area, where you can meet other guests. Grab some last-minute needs or local souvenirs for yourself or those back home without having to go anywhere at the shops available right on-site.
Around the property
Experience all the sights and local attractions of Surabaya with Hotel Ciputra World Surabaya managed by Swiss-Belhotel International as your base. Never forget your time in Surabaya with a special gift or trinket from Tunjungan Plaza just 4.0 km away.
Reasons to stay here
Find some excellent dining options here, where past guests have rated onsite or nearby dining better than 99% of the city's other accommodations.
Past guests love the cleanliness here, ranking it higher than 95% of the city's accommodation.
Guests who stayed here really appreciated the room comfort, scoring it higher than 99% of accommodations in the city.
8.9
Breakfast
72 mentions
Housekeeping
62 mentions
Swimming Pool
45 mentions
Food & Dining
23 mentions
9.1
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
Show reviews that mention
Such a nice staff!”
The staff was very nice and humble, they ask about our need n like. They have the smile on their smile everytime! The food was also nice n yummy! They have several menu for us from indonesian, english, etc. The hotel was clean both in the room, bathroom, hall, coridors, lift, etc. Thanks for the nice experiences u give!
See room deals
Dear Devinta, Thank you for choosing to stay with us and taking the time to write a positive score and feedback during your stay with us. We hope that we can provide the excellent service and a memorable moment during stay with us on the next visit. We look forward to your return visit. Stay safe and stay healthy, Team Management Hotel Ciputra Surabaya
Best hotel in the middle of Surabaya city”
Nice and clean room with great service. Full facility that you can enjoy. Bored at the hotel, you can just go down to the mall underneath of it.
See room deals
Dear Calista, Terima kasih telah memilih tinggal di Hotel Ciputra World Surabaya dan memberikan score dan feeback positif kepada Kami . Kami senang bila Anda memiliki pengalaman menyenangkan selama masa tinggal Anda bersama kami. Kami siap menyambut Anda kembali. Salam Hangat dan sehat selalu , Rina Anggraini Guest Experience Manager
Staffs and cleanliness of hotel ”
Great location and great staffs. Last minute booking and staffs manage to find us a connecting room.
See room deals
Dear HO, Thank you for choosing to stay with us and taking the time to write a positive review and feedback during your stay with us. We hope that we can provide the excellent service and a memorable moment during stay with us on the next visit. We look forward to your return visit. Stay safe and stay healthy, Rina Anggraini Guest Experience Manager
Best value 5 stars hotel!”
This is the best value 5 stars hotel. The staff is very helpful and i like how they give service to their customers. It’s fast respond and never failed to make us happy. Thank you also for the birthday celebration! Love it so much!
See room deals
Dear Billy, Thank you for stay with us and gave positive review. We are glad that you enjoyed your stay! We look forward to your coming back. Stay safe and healthy. Team management Hotel Ciputra World Surabaya
Recomended hotel”
Nice hotel for staycation or celebrate your spesial moment, I stayed in this hotel to celebrate my first Wedding Anniversary anda they provided room with Wedding Anniversary arrangement. Thanks ciputra world hotel
See room deals
Dear Dzurrotul, Thank you for choosing to stay with us and taking the time to write a positive review and feedback during your stay with us. We hope that we can provide the excellent service and a memorable moment during stay with us on the next visit. We look forward to your return visit. Stay safe and stay healthy, Rina Anggraini Guest Experience Manager
Great location, five star hotel with affordable price”
The staffs were very helpful, and the room was clean also.. The location is great, near toll road and just short walk to the ciputra world mall.. Lots of food choice and shops inside..
See room deals
Dear Liyana, Thank you for staying at Hotel Ciputra World Surabaya and taking your time to write this positive review. We are glad that you enjoyed your stay with us. We look forward to welcoming you back soon. Warm regards, Team Management
Exceptional”
Comfortable hotel and also we can go to mall so easy there have connect way to mall. Service is good and staf also nice. Overall is best hotel. I will back again.
See room deals
Dear Ratna, Thank you for choosing to stay with us and taking the time to write a positive review and feedback during your stay with us. We hope that we can provide the excellent service and a memorable moment during stay with us on the next visit. We look forward to your return visit. Stay safe and stay healthy, Jeffry Febrianto General Manager
Nice Hotel”
The hotel room is clean and quite spacious. Affordable hotel prices in nice area. I will stay here again. Thank you
See room deals
Dear Kirana, Thank you for choosing to stay with us and taking the time and gave gorgeous score and positive review, We hope that we can provide the excellent service and a memorable moment during stay with us on the next visit. We look forward to your return visit. Stay safe and stay healthy, Team Management Hotel Ciputra Surabaya
Staffs and cleanliness of hotel ”
Great location, nearby shopping complex. Great staffs.
See room deals
Dear HO, Thank you for choosing to stay with us and taking the time to write a positive review and feedback during your stay with us. We hope that we can provide the excellent service and a memorable moment during stay with us on the next visit. We look forward to your return visit. Stay safe and stay healthy, Rina Anggraini Guest Experience Manager
Great hotel”
Clean and great hotel, friendly staff. Good facilities; swimming pool, gym. Connected to Ciputra World mall. The lift is a bit slow tho but it’s fine. Overall it’s nice to stay at this hotel. My family & I are very happy
See room deals
Dear Vivi, Thank you for staying at Hotel Ciputra World Surabaya and giving generous score. We are glad that you enjoyed your stay with us. We look forward to welcoming you back soon. Warm regards, Team Management
Grand deluxe for the win”
Hands down one of the most aesthetically pleasing room I've ever visited. Everything was clean and working well. Love the bath tub. I wish it was more sound proof, since I can still here some noises from next door. But it was mild and didn't bother me too much.
See room deals
Dear Laurencia, Thank you for staying at Hotel Ciputra World Surabaya and taking your time to share your experience. We are glad that you have wonderful experience with us. We look forward to welcoming you back soon. Warm regards, Team Management
New and Nice Comfy Room”
New and Nice Comfy Room ! But ground floor lobby was poor lighted and there isnt any seats available for guest to sit while waiting for their vehicle
See room deals
Dear Wang, Thank you for choosing to stay with us and taking the time to write a positive score and feedback during your stay with us. We hope that we can provide the excellent service and a memorable moment during stay with us on the next visit. We look forward to your return visit. Stay safe and stay healthy, Team Managemen Hotel Ciputra World Surabaya
Exceptional”
Big Shopping centre next to Hotel entrance. Very convenient to walk to Shopping centre. Reception very impressive with the lights facade and decoration. Friendly staff. Breakfast buffet have wide spread of food. Value for money.
See room deals
Dear Victor, Thank your for staying with us and for taking time to rating and give gorgeous score and positive score. Looking forward to welcoming you back soon Stay Safe & Healthy Team Managemen Hotel Ciputra Surabaya
Value price hotel”
Nice and clean hotel. Comfortable and spacious room.
See room deals
Dear Vera, Thank you for choosing to stay with us and taking the time to write a positive score and feedback during your stay with us. We hope that we can provide the excellent service and a memorable moment during stay with us on the next visit. We look forward to your return visit. Stay safe and stay healthy, Team Management Hotel Ciputra Surabaya
Amazing 5 star hotel next to mall”
This hotel really tick all our boxes. Next to mall (literaly steps away from mall ciputra). Close to toll roads. It look very brand new and luxury. We got upgraded to the bathtub room ( shout out to Tiara in FO). Bathroom looks realy nice and stylish. The only dowside is the breakfast is not really a buffet breakfast due to covid (on weekdays) so cant really compare it to other 5 stars in Surabya. Car packing also a little bit confusing as they share with the mall. All in all our stay was very enjoy able and would definitely return
See room deals
Dear Nathanael, Thank you for staying at Hotel Ciputra World Surabaya and taking your time to write this review with the generous score. We are pleased to know that you enjoy staying with us. Your feedback is really meaningful to us. We will always improve our service to meet guest expectations. We look forward to welcoming you back soon. Warm regards, Team Mangement.
Clean and comfort ”
All Good 👍. Just little suggestions to increase the variety of breakfast buffet.
See room deals
Dear Ooi, Thank you for your kind reviews! We are glad that you enjoyed your stay! We look forward to your coming back. Stay safe and healthy. Hotel Ciputra World Surabaya
The CLassic great Hotel ”
This is my 2nd stay and i was surprised to know that the hotel upgrade my room to 2 levels above...thanks for the treatment, I will be back again soon and sure stay back! clean and value for money hotel (I FALL IN LOVE with the mattress) best ever!
See room deals
Dear Lindawaty, Thank you for staying with us at Ciputra World Surabaya Hotel and taking your time to write this positive review and give us rating 10 out of 10. We are please to know that you like the stay with us and happy with the service and fall in love with our mattress :) We are all looking forward to welcoming you back to stay with us and have another wonderful experience. Once again, thank you for promoting us. Warm regards, Team Management
Very good Hotel”
It was clean and every thing was perfect. The staff was very friendly.
See room deals
Dear Yannick, Thank you for staying at Hotel Ciputra World Surabaya and taking your time to give generous score. We are glad that you enjoyed your stay with us. We look forward to welcoming you back soon. Warm regards, Team Management
Currently the cleanest and best hotel i jave stay in surabaya”
The hotel location was inside a mall so there is no worry for food. The hotel is clean, facility is sufficient, breakfast wide varies, infinity pool, massage service and stuff very helpful. Best so far. I will be back
See room deals
Dear Ray, Thank you for choosing to stay with us and taking the time to write a review, We hope that we can provide the excellent service and a memorable moment during stay with us on the next visit. We look forward to your return visit. Stay safe and stay healthy, Jeffry Febrianto General Manager
Good food good place”
Kamar bersih dan nyaman. Akses ke mall gampang
See room deals
Dear Amelia, Thank you for choosing to stay with us and taking the time to write a positive score and feedback during your stay with us. We hope that we can provide the excellent service and a memorable moment during stay with us on the next visit. We look forward to your return visit. Stay safe and stay healthy, Team Management Hotel Ciputra Surabaya