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Hotel Ciputra World Surabaya managed by Swiss-Belhotel International
Hotel Ciputra World Surabaya managed by Swiss-Belhotel International
Hotel Ciputra World Surabaya managed by Swiss-Belhotel International
Hotel Ciputra World Surabaya managed by Swiss-Belhotel International
Hotel Ciputra World Surabaya managed by Swiss-Belhotel International
Hotel Ciputra World Surabaya managed by Swiss-Belhotel International
Hotel Ciputra World Surabaya managed by Swiss-Belhotel International

Removed from saved list

8.8

Excellent

2,119 reviews

2,119 reviews

Housekeeping97
Breakfast45
Shops35
See map

9

Exceptional

Location rating score

Exceptional location - 1.96 kilometers from city center
Popular neighborhood
Exceptional for walking
Parking
FREE
Walkable places
Ciputra World Surabaya

320 m

Ciputra World Mall

320 m

Museum 45

420 m

Popular landmarks
Surabaya Town Square

1.5 km

Surabaya's Zoo

2.3 km

Bungkul Park

2.5 km

Tunjungan Plaza

4.0 km

Monkasel (Submarine Monument)

4.0 km

Closest landmarks
Desperados Bar

250 m

Embassy of China

350 m

Puskesmas Pembantu Gunungsari

560 m

Posyandu Sartika

610 m

Klinik Alma Karya

770 m

Hotel Ciputra World Surabaya managed by Swiss-Belhotel International

Jl. Mayjen Sungkono Kav.87 - 89, Surabaya Center, Surabaya, Indonesia, 60224 - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Surabaya Center part of Surabaya, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Sampoerna Museum. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Highlights

Sparkling clean

Located in heart of Surabaya

Front desk [24-hour]

Airport transport

Excellent breakfast

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit

Facilities

Front desk [24-hour]

Transport to airport

Valet parking

Shuttle service

Swimming pool [indoor]

Exercise area

Complimentary WIFi in all rooms

Check-in/out [express]

This property is in high demand!

5 travelers have booked today.

Value for money8.5
Distance to city center3.8 km
Location rating9.0
Nearest airportJuanda International Airport (SUB)
Distance to airport12.4 km

Rooms available at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International

Excellent
Room comfort & quality

8.6

Deluxe Twin Room
...
  • Room size: 30 m²/323 ft²
  • Shower
  • 2 single beds
Enter dates to see prices
Grand Deluxe Twin
...
  • Room size: 36 m²/388 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Executive Deluxe King Room
...
  • Room size: 30 m²/323 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Superior Deluxe Twin
...
  • Room size: 33 m²/355 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Suite
...
  • Room size: 60 m²/646 ft²
  • Outdoor view
  • 1 double bed
Enter dates to see prices
Executive Deluxe Twin
...
  • Room size: 30 m²/323 ft²
  • Outdoor view
  • 2 single beds
Enter dates to see prices
Executive Grand Deluxe
...
  • Room size: 36 m²/388 ft²
  • Non-smoking
  • 2 single beds or 1 double b...
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Superior Deluxe Double
...
  • Room size: 33 m²/355 ft²
  • Shower
  • 1 king bed
Enter dates to see prices
Deluxe Queen Room
...
  • Room size: 30 m²/323 ft²
  • Shower
  • 1 queen bed
Enter dates to see prices
Executive Club Grand Deluxe Room
...
  • Room size: 37 m²/398 ft²
  • Outdoor view
  • 1 king bed and 2 single bed...
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Hotel Ciputra World Surabaya managed by Swiss-Belhotel International?

Hotel Ciputra World Surabaya managed by Swiss-Belhotel International is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 440220 IDR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Hotel Ciputra World Surabaya managed by Swiss-Belhotel International has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Surabaya with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International?

Wake up to a great buffet breakfast at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International. Asian breakfast is available for guests. There's an additional charge of 187550 IDR for adults and 93775 IDR for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International?

Hotel Ciputra World Surabaya managed by Swiss-Belhotel International features an on-site restaurant for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including Chinese, international, western and asian. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients. To meet any special dietary requirements, vegetarian and halal diets are prepared with the utmost care and attention.

Can special events be hosted at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International?

You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International. Small or intimate events like birthday parties, entertainment events and graduation parties can also be accomodated. Services for in-house catering, wireless internet and audio-visual equipment are offered to help your event go smoothly.

Can business events be hosted at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International?

On-site venues and convenient event services make Hotel Ciputra World Surabaya managed by Swiss-Belhotel International an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. All available venues come in different styles and sizes and can accommodate up to 450 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International?

Hotel Ciputra World Surabaya managed by Swiss-Belhotel International does permit smoking in some areas and is not 100% smoke-free. The hotel offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

What restaurants are nearby Hotel Ciputra World Surabaya managed by Swiss-Belhotel International?

Restaurants including Starbucks Ciputra World, KFC and The Rock are popular in Hotel Ciputra World Surabaya managed by Swiss-Belhotel International’s neighborhood which is known as Surabaya Center.

What popular shopping places are close to Hotel Ciputra World Surabaya managed by Swiss-Belhotel International?

Shopping options in Hotel Ciputra World Surabaya managed by Swiss-Belhotel International’s Surabaya Center neighborhood include Tunjungan Plaza, Surabaya Town Square and Grand City Surabaya.

What are popular attractions near Hotel Ciputra World Surabaya managed by Swiss-Belhotel International?

Hotel Ciputra World Surabaya managed by Swiss-Belhotel International’s location in the Surabaya Center neighborhood makes it close to famous attractions including Sampoerna Museum, Bungkul Park and Monkasel (Submarine Monument).

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Explore the neighborhood

What people love about Hotel Ciputra World Surabaya managed by Swiss-Belhotel International

  • 10

    Exceptional

    "Easy to find food here."

    Jusuf

    |

    July 29, 2022

  • 10

    Exceptional
    Cleanliness

    "It was clean and every thing was perfect."

    Yannick

    |

    July 28, 2022

  • 10

    Exceptional
    Staff 

    "Left my stuff at the room and the staff was very helpful."

    ASRI

    |

    July 23, 2022

Property ranking|Compared to 822 Surabaya properties
See all rankings
Room comfort score
8.6/10
Cleanliness score
9.1/10
Location score
9/10
Service score
8.8/10
Better than
99
%
of Surabaya properties
Better than
96
%
of Surabaya properties
Better than
92
%
of Surabaya properties
Better than
92
%
of Surabaya properties
Overall rating:

8.8

Excellent
1,838 reviews
Cleanliness
9.1
Facilities
8.8
Location
9.0
Read all reviews >
What travelers say they love:
Water pressure and temp were nice, breakfast was good.
Khomsan from Indonesia
Family with young children
More about Hotel Ciputra World Surabaya managed by Swiss-Belhotel International

More about Hotel Ciputra World Surabaya managed by Swiss-Belhotel International

Hotel Ciputra World Surabaya managed by Swiss-Belhotel International

Never miss a single attraction in Surabaya when staying at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International. Getting around in Surabaya is easy when staying at this hotel, strategically placed right in the heart of the city.
At Hotel Ciputra World Surabaya managed by Swiss-Belhotel International, guests are bound to have a stress-free stay. Keep up with all your communications easily with the hotel's free Wi-Fi. Getting from and back to the airport can be easily arranged with the hotel's airport transfer services. Taxi and car hire services provided by the hotel make exploring Surabaya even more convenient.
Guests can enjoy free parking right at the hotel. Front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes can assist with your needs. Getting tickets for the city's best entertainment is easy through the hotel's ticket service and tours. Packing light is possible at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International thanks to the hotel's dry cleaning service and laundry service keeping your clothes clean.
Feeling lazy? In-room conveniences like 24-hour room service, room service and daily housekeeping let you get the most out of your room time. Forgot to pack something? All your last-minute needs can be fulfilled by the convenience stores, saving you time and hassle. Smoking is allowed only in the designated smoking areas provided by hotel.
All rooms at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International are designed for comfort. For your comfort, some rooms at the hotel are equipped with air conditioning. Some rooms at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International even come with extra design features such as a separate living room. In-room entertainment amenities are available in some rooms and include television and cable TV.
In some select rooms, you can find bottled water, a coffee or tea maker, instant coffee and instant tea at your disposal. Hotel Ciputra World Surabaya managed by Swiss-Belhotel International also provides a hair dryer, toiletries, bathrobes and towels in bathrooms for select rooms.


Dining and things to do

Every day at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International begins with a delicious in-house breakfast. Enjoy the morning bliss with a sip of good coffee at the cafe located in the hotel. A variety of convenient and tasty dining options are waiting for you at the hotel, for whenever you get hungry. Hotel Ciputra World Surabaya managed by Swiss-Belhotel International caters to its guests varied dietary restrictions with cuisine types such as halal available.
A memorable night with your travel companions can be had without going far, at the hotel's bar.
Apart from amenities and services, Hotel Ciputra World Surabaya managed by Swiss-Belhotel International goes the extra mile to make sure all guests make the most of their time. Be sure to spend some time exploring the beach, which is accessible directly from the hotel. End your days in total relaxation with a visit to the massage, hot tub, spa and sauna. Spend some time relaxing at the hotel's pool.
Check out the hotel's fitness facility to stay fit and firm on vacation. Get social at the hotel's shared lounge and TV area, where you can meet other guests. Grab some last-minute needs or local souvenirs for yourself or those back home without having to go anywhere at the shops available right on-site.


Around the property

Experience all the sights and local attractions of Surabaya with Hotel Ciputra World Surabaya managed by Swiss-Belhotel International as your base. Never forget your time in Surabaya with a special gift or trinket from Tunjungan Plaza just 4.0 km away.


Reasons to stay here

Find some excellent dining options here, where past guests have rated onsite or nearby dining better than 98% of the city's other accommodations.
Past guests love the cleanliness here, ranking it higher than 95% of the city's accommodation.
Guests who stayed here really appreciated the room comfort, scoring it higher than 99% of accommodations in the city.

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Amenities and facilities
Excellent
Facilities

8.8

Most talked about facilities

Breakfast

72 mentions

Housekeeping

62 mentions

Swimming Pool

45 mentions

Food & Dining

23 mentions

Languages spoken

  • English
  • Indonesian

Internet access

  • Complimentary WIFi in all rooms
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Exercise area
  • Golf course [on-site]
  • Hot tub
  • Massage
  • Pool with view
  • Sauna
  • Spa
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Ticket services
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Kitchen
  • Restaurant [halal]
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Convenience store
  • Daily cleaning
  • Disabled facilities
  • Doorman
  • Dry cleaning
  • Elevator
  • Food delivery
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Shops
  • Smoking area

For the kids

  • Swimming pool [kids]

Land sports

  • Golf course (within 3 km)

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Bicycle parking
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service
  • Transport to airport
  • Valet parking

Available in all rooms

  • A/C
  • Complimentary drinking water
  • Desk
  • Iron and ironing board
  • Phone
  • Satellite/cable channels
  • Shower
  • Toiletries
  • Wi-Fi [complimentary]
Food and dining
Breakfast options
  • Halal
  • Buffet
Restaurants on site

The Gallery Restaurant

  • Cuisine: American, Asian, Chinese
  • Menu: Buffet, A-la-carte
Location
Jl. Mayjen Sungkono Kav.87 - 89, Surabaya Center, Surabaya, Indonesia, 60224
Excellent
Location

9

Airports

  • Juanda International Airport (SUB)
    12.4 km
  • Abdul Rachman Saleh Airport (MLG)
    71.8 km

Public transportation

  • Wonokromo Railway Station
    2.6 km
  • Margorejo
    3.2 km

Hospital or clinic

  • Puskesmas Pembantu Gunungsari
    560 m

Shopping

  • Tunjungan Plaza
    4.0 km

Convenience store

  • On-site

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Surabaya Town Square
    1.5 km
  • Surabaya's Zoo
    2.3 km
  • Bungkul Park
    2.5 km
  • Tunjungan Plaza
    4.0 km
  • Monkasel (Submarine Monument)
    4.0 km
  • Masjid Nasional Al Akbar Surabaya
    5.0 km
  • Tugu Pahlawan
    5.5 km
  • Suramadu National Bridge
    6.3 km
  • Sampoerna Museum
    7.0 km
  • Pakuwon Food Festival
    9.5 km

Nearby landmarks

  • Desperados Bar
    250 m
  • Ciputra World Surabaya
    320 m
  • Ciputra World Mall
    320 m
  • Embassy of China
    350 m
  • Museum 45
    420 m
  • Puskesmas Pembantu Gunungsari
    560 m
  • Posyandu Sartika
    610 m
  • Klinik Alma Karya
    770 m
  • RS Kodam Brawijaya
    880 m
  • Puskesmas Dukuh Kupang
    1.1 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

All children are welcome.

Children 0-5 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 6 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until12:00
  • Reception open until00:00

Getting around

  • Airport transfer fee440220 IDR
  • Distance from city center3.8 km
  • Travel time to airport (minutes)21

Extras

  • Breakfast charge (unless included in room price)187550 IDR

The property

  • Number of bars/lounges1
  • Number of floors22
  • Number of restaurants1
  • Number of rooms 212
  • Year property opened2014
  • Most recent renovation2014

Parking

  • Daily parking fee0 IDR

Reviews of Hotel Ciputra World Surabaya managed by Swiss-Belhotel International from real guests

Provided by verified guests of Agoda
8.8
/
10
Cleanliness9.1
Facilities8.8
Location9.0
Room comfort and quality8.6
Service8.8
Value for money8.5
High score for Surabaya
Rating
9+ Exceptional (501)
8-9 Excellent (209)
7-8 Very Good (228)
6-7 Good (43)
<6 Below Expectation (56)
Time of the year
Mar - May (247)
Jun - Aug (254)
Sep - Nov (234)
Dec - Feb (302)
All guests (1,838)
All room types
All languages

Show reviews that mention 

Showing 1,037 verified guest comments
12345
9.7
Exceptional
SUPARTO from Singapore
Couple
Grand Deluxe Twin
Stayed 3 nights in December 2015

The right choice”

1. Brand new, 2. Not overcrowed, 3. Very Luxurious

The Hotel Ciputra World Surabaya was above my expectation. Everything in the hotel is above average and in fact even the rest rooms as a "wow" factor. Everyone was very friendly from the honest security guards to the hotel General Manager Ms Christiane Wasfy who was herself very outstanding after meeting her personally during her rounds in the hotel. The hotel is in tip top condition with big room and very luxurious with nice bed to rest. We had a magnificent spread of local and international foods for breakfast. The hotel also have a great view of Surabaya city at the 22nd floor of their rooftop swimming pool and health spa. Ciputra World mall is one of the best malls in Surabaya with very good shop and wonderful restaurants to chose from that made me loose my diet. The only lacking is hospitality during check-in is missing and check-in can be improved and personalised like other five star status hotel because guest appreciate after their long travel to be greeted well with a welcome drink. The choice of choosing Hotel Ciputra World was the correct one for us and is on the top of the list to stay in Surabaya for the future return visit. A big thank you and best regards to all the staff's in Hotel Ciputra World for our great stay.

Reviewed December 11, 2015

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9.7
Exceptional
Jensen from Singapore
Couple
Deluxe Twin Room
Stayed 3 nights in February 2016

Wonderful stay”

Staff, Food, Sleep Quality

This is our first visit to Surabaya. Prior to this trip, we have only visited the smaller Indonesian islands such as Batam and Bintan. The 4-5 stars accommodation in these places is often over-rated. Hence, we went with zero expectation this time round. However, we were pleasantly surprised by the high level of service and attention to details. People We experienced warm hospitality from the entire service team (from reception desk, bell desk, room service, house cleaning, restaurant). A special mention goes to the bell desk staff (we forgot his name) who helped us secure Mount Bromo tour booking at such short notice. We went Surabaya mainly for Mount Bromo. Little did we know that the tour agency we have in mind was closed for Lunar New Year. So we were very grateful to have the hotel’s recommendation and are satisfied with the tour service. Location With vehicles travelling at an average speed of 30km/h in town, it is better to stay within walking distance to a big mall so you’ll save time and transport fee. The Ciputra Mall next door (sheltered linkway) is a great place to shop and has a wide variety of restaurants. Alternatively, you can easily get a cab to Tunjungan Plaza (approx 50k rupiah / 20mins travelling time), one of the biggest mall in Surabaya. Food We were blown away with the Buffet Breakfast spread. The quality is above averagr and I like the wide variety of juices. We have also used Room Service and find the quality good and service fast. Sleep Quality The mattress quality is great. Just the right amount of firmess. They also have 4 types of pillows for you to choose from upon request. Wifi Decent speed and it is FREE, enough said.

Reviewed February 12, 2016

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10.0
Exceptional
Rinto from Indonesia
Business traveler
Deluxe Twin Room
Stayed 1 night in December 2016

Great location, breakfast and attentive staff”

I frequently visit Surabaya, but this is my first time to stay at Ciputra World Hotel Surabaya. Just next to Ciputra World Mall Surabaya, this file stars hotel is one of the best in town. Their reception lobby located at 8F, mall and apartment simply at same complex. I got a free upgrade to Superior Room at 20F with a very nice view of the city. Surely will stay in Ciputra again if I visit Surabaya.

Reviewed December 24, 2016

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9.7
Exceptional
Kristianto from Indonesia
Family with young children
Deluxe Twin Room
Stayed 1 night in June 2015

Newest 5-star Hotel in Surabaya”

New, Clean, Above Shopping Mall

Perfect as always...Will not go to other hotel in Surabaya...Ciputra is the newest 5-star hotel in Surabaya...clean, friendly staff, beautifully decorated room...Best of all the hotel is located just above Ciputra World Mall Surabaya...What more can you expect...You have everything that you need just right at your door step...5 thumbs up!!!

Reviewed June 16, 2015

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10.0
Exceptional
Yudi from Indonesia
Couple
Deluxe Twin Room
Stayed 1 night in April 2015

Great Hotel”

Cleanliness, Good Food, Great Shopping Experience

Hotel Ciputra World is one of if not the best hotel to stay in Surabaya. It is located next to Ciputra World Mall one of the best shopping malls in Surabaya. Visitor driving to the hotel may not like the fact that the hotel share parking with the mall. Free consierge parking should be included in the service, being a five star hotel.

Reviewed June 28, 2015

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10.0
Exceptional
Isman from Indonesia
Business traveler
Executive Deluxe King Room
Stayed 3 nights in October 2019

Pleasant business”

I need a place to rest that is comfortable and clean, after I do full day business activities in the city of Surabaya. During my 3 night stay at Ciputra World Hotel, I felt that my fatigue was replaced. Room conditions are comfortable and clean, not noisy, and everything is neat. It's easy to get everything you need, because this hotel has a modern mall in the same location.

Reviewed October 21, 2019

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Dear Isman, Thank you for staying with us at Ciputra World Surabaya Hotel and taking your time to write this positive review. We are pleased to hear that you enjoy the stay with us and happy with your comfortable and clean room, as well as the hotel location that adjacent to the mall, so everyone is easy to get what they need. Once again, thank you for promoting us and we are all looking for welcoming you back in your nearest visit. With warm regards, Team Management

Responded October 22, 2019
Hotel Ciputra World Surabaya managed by Swiss-Belhotel International
9.0
Exceptional
setyadarma from Indonesia
Family with young children
Deluxe Twin Room
Stayed 1 night in July 2015

New hotel attached to shopping mall”

Attached to shopping mall, roof top swimming pool, nice room decoration.

Overall it was a nice experience to stay at the Hotel Ciputra World Surabaya. Super swimming pool you can see the city view from 22 floor of the hotel but definitely the wind blows very strong. Breakfast was so so for 5 star rating hotels. The room was perfect and large bed is super.

Reviewed July 23, 2015

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6.8
Good
Ismail from Indonesia
Business traveler
Deluxe Twin Room
Stayed 1 night in August 2017

Agoda Service vs. Hotel Ciputra World Surabaya Service”

⁠I’d like to refer to my stay at Hotel Ciputra World Surabaya on 31st August - 1st September. On 31st August when I arrived the hotel and checked-in around 7.15pm, I found that I have made a mistake on my reservation. It was supposed to be dated 31st August - 1st September but instead it was 30th - 31st August. So I then spoke to the receptionist at the check-in counter (Ms. Faiz) and showed her my air ticket (arrival to Surabaya on 31st August morning), and asked for her consideration to amend/revise the reservation. She asked me to refer to Agoda customer service. I then called Agoda customer service and my case was handled by Ms. Ani. Ms. Ani then spoke to Hotel Ciputra World Surbaya's customer service representative and unfortunately, the proposal was rejected. I then spoke to the duty manager that night, Ms. Dian, and explained my situation to her that firstly, I am a regular customer in Ciputra Hotel Surabaya and that since the beginning I have not made this mistake before. Second, I ask for her consideration to amend/revise the reservation. However, to my surprise, instead of proposing to me a solution to the problem, she rejected in an inappropriate manner stating: “If everyone made the same mistake like you (me), then we (ciputra hotel) are in trouble”. I admit that this is my mistake, but should the hotel not approve my request, I do not think as a duty manager, she should answer me in this manner considering: I just arrived my hotel at 7.15pm, which means I had a long day If she does not approve, she could propose with me a solution: offer another reservation or possibly a discounted rate for the mistake I have made. I then tried to call the general manager, Ms. Christiane Wasfy, but unfortunately it was 7.15pm and she has already left the office. The next day was a public holiday so I did not manage to talk to her. After speaking to Ms. Dian, I received a call from Agoda's staff who handled my case, Ms. Ani, and was told that Agoda is willing to

Reviewed September 05, 2017

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8.7
Excellent
Jimmy from Indonesia
Couple
Grand Deluxe Twin
Stayed 1 night in March 2015

Good Hotel, Comfort bedroom and very friendly staf”

Good Hotel, nice location, integrated to the mall, Comfort bedroom and very friendly staff

This hotel is new, and no doubt they claimed they are the 5 star hotel. I stayed in grand deluxe room, which is pretty good, clean, comfort bed and nice city view. The location is very good because it is in the center of developed area in Surabaya. Connected to Ciputra Mall, near to business central. The staff was very friendly, they smiled, greet us everytime. Breakfast was excellent, many various food you can choose. The quality is also good. Definitely will return to this hotel. Cheers

Reviewed March 25, 2015

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9.7
Exceptional
Robert from Indonesia
Business traveler
Deluxe Twin Room
Stayed 1 night in August 2015

Luxury Hotel at the heart of Surabaya City”

Luxury, location & excellent service

arrived Ciputra late evening. the lobby is on the 6th floor. as I enter the building, it feels very luxury, they really pay attention to the details of the interior. and the room also looks very comfortable. I'm very satisfied staying in Ciputra, on my next business trip to Surabaya, probably this Hotel is in my Top List of choice.

Reviewed August 18, 2015

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9.0
Exceptional
Hasan from Indonesia
Family with teens
Grand Deluxe Twin
Stayed 2 nights in April 2015

Entrance not same the similar five star hotel.”

Near by shopping mall, design room is very good and excellent service

I loved stay at the Hotel Ciputra World - Surabaya. Because excellent service and cleaners. But the entrance not strategic, in the behind of Shopping Centre. Thank you for services

Reviewed April 29, 2015

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10.0
Exceptional
Ignasius from Indonesia
Solo traveler
Deluxe Twin Room
Stayed 1 night in December 2014

Simply world class!”

Room design, luxury, location.

The room is a top of the line luxury. One of the best I've seen, even when compared to a 5-star hotel in developed countries. Location is perfect, just steps away from the newest mall in the city, and in Surabaya Center, so it's pretty strategic. Staff is extremely polite and professional. A few notes: 1. Hotel had only been open for 2 weeks, so there was some constructions in the parking area or lobby. 2. Parking is a little bit confusing to get to the hotel and elevator to the hotel from the parking structure is extremely small. But, everything else is superb.

Reviewed December 13, 2014

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9.3
Exceptional
Nuri from Indonesia
Family with teens
Deluxe Twin Room
Stayed 1 night in December 2014

new luxury hotel”

good location, easy access to everywhere, new hotel

This is our first time to stay in Ciputra World. The hotel is very new, all interior was excellent also for the amenities. Room was comfort and clean. Staff was helpful and friendly. But the roof top floor not finished yet especially gym, so there is some construction worked also in some other floor. Ciputra World Mal is next step, is easy for us to go shopping and find some our needs. Breakfast menu is good. We will stay in this hotel again in next visit.

Reviewed December 30, 2014

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9.0
Exceptional
Josephine from Singapore
Group
Deluxe Twin Room
Stayed 1 night in August 2015

Good staff service, nice sky pool!”

Service, sky pool, decent in-room dining food

We had a wonderful but short stay with Ciputra World Hotel. Whatever I needed, the staff came to provide and fix almost immediately. We had in-room dining as most food were closed by then and it was quite a spread that satisfied our stomached, although I feel it can be improved. Sky pool was fantastic! We loved the view and I think they have everything you need will ever need in the room. :)

Reviewed August 17, 2015

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8.4
Excellent
Hendrik from Indonesia
Couple
Deluxe Twin Room
Stayed 1 night in January 2017

Maybe it's a 5* standard price?”

Location attached to the ciputra world, 1 of the largest mall in surabaya which has everything in it. Didn't tried all of the facilities but did tried the gym at the hotel, it was adequate and cozy. For 5* in surabaya i thought it was pretty good.

Reviewed February 07, 2017

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10.0
Exceptional
Michael from Indonesia
Business traveler
Deluxe Twin Room
Stayed 3 nights in September 2018

Great Hotel and Location”

Great hotel at the heart of West Surabaya. Directly connected to the Ciputra World mall which is complete. And even has a great church at the Theatre.

Reviewed October 16, 2018

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Dear Guest, Thank you for staying with us recently and for your kind online review. We are very happy to hear that you like the hotel and area around and we are all looking forward to welcoming you back! Warm regards, Christiane / General Manager

Responded October 17, 2018
Hotel Ciputra World Surabaya managed by Swiss-Belhotel International
9.2
Exceptional
Andrew from United States
Solo traveler
Grand Deluxe Room
Stayed 3 nights in November 2019

High class hotel; some low class guests”

First, this is a TRUE 5-star hotel by International standards - not just marketing hype on a website. From the lobby, lounge, and rooms to the rooftop pool, it is all breathtaking. The service also exceeds expectations. Wonderful! EXCEPT...at the breakfast restaurant. The room is elegant and peaceful, but some guests seem to have no idea how to behave in polite company. And management seems not to care. At a table next to me, parents gave their child a tablet playing "Baby Shark" over and over at full volume. I asked to move to another table, but there was a woman playing videos at high volume, while the man shouted into a video chat. Why cant people respect other's right to enjoy the peace? I suggest that the restaurant manager ask those people to keep the volume down to their own table, or to step outside to make calls etc. Or soon this 5-star hotel will be downgraded.I hope not!

Reviewed November 07, 2019

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Dear Andrew, Thank you for taking the time to leave a review on your recent stay at Ciputra World Surabaya. I am delighted to know you appreciated our indeed High class hotel, and I would like to apologies for any negatives you have encountered during your stay, especially your experience during the breakfast time with the parents who can’t control properly their kids. As you might know Indonesians do not like confrontation and my colleagues are very reluctant to deal with this kind of situations. Parenting is the problem, not the kids behavior. I empowered my team to take the necessary decision to be sure we avoid the troubles to happen again. I guess time will tell. It was a pleasure having you with us and we look forward to welcoming you back again, under a better circumstances. Warm regards, Team Management

Responded December 03, 2019
Hotel Ciputra World Surabaya managed by Swiss-Belhotel International
10.0
Exceptional
Cristian from Brazil
Couple
Deluxe Room
Stayed 1 night in April 2019

Business trip alone with my wife’”

It was only one night but we enjoyed our stay. The location is perfect as well being connected to Ciputra Mall, makes it even better. Room was spacious and no noise from the streets could be heard. Looking forward to stay again there when back to Surabaya.

Reviewed June 03, 2019

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Dear Guest, Thank you for staying with us and taking the time to write your online feedback. Looking forward to welcoming you back and warm regards, Christiane / General Manager

Responded June 10, 2019
Hotel Ciputra World Surabaya managed by Swiss-Belhotel International
8.3
Excellent
Fendy from Indonesia
Family with teens
Deluxe Twin Room
Stayed 1 night in October 2015

A great connecting Mall Hotel and Modern design”

Modern, Mall Connected, Great Location

It was very comfortable hotel, very modern and sleek design. I think it's recently renovated. Located in the center of Surabaya, near to any places. It connected with the mall of Ciputra. The staff is very helpful. The room was clean and amenities is very complete. One thing is the downside is, my bathroom was smell. I think it was the previous tenant. Too bad the staff didn't notice this when they clean the room. It was late so I didn't bother asking for changing my room.

Reviewed December 07, 2015

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9.7
Exceptional
Kristianto from Indonesia
Family with young children
Deluxe Twin Room
Stayed 1 night in May 2015

new 5 star hotel in Surabaya”

new, clean, on top mall, friendly staffs.

Best hotel in Surabaya. On top of Ciputra World Mall. Clean and well designed room. Friendly staffs. Trully 5 star.

Reviewed December 10, 2015

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