Hotel Ciputra World Surabaya
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8.7
Excellent
2.4% this month
/10
(1762 reviews)See what guests said
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8.9
Excellent
Location rating score
Excellent location - 1.96 kilometers from city center
Popular neighborhood
Parking
FREE
  • Surabaya Town Square1.46 km
  • Bungkul Park2.46 km
  • Plaza Tunjungan4.06 km
  • Mosque Al Akbar5 km
  • Tugu Pahlawan5.5 km
  • Kepanjen Church5.9 km
  • Sampoerna Museum7 km
  • Ciputra Waterpark9.38 km
  • Sanggar Agung Temple10.33 km
  • Suramadu Bridge12.59 km
  • 5-star Hotel
    Free Wi-Fi

    Hotel Ciputra World Surabaya

    Jl. Mayjen Sungkono Kav.87 - 89, Surabaya Center, Surabaya, Indonesia, 60224 - See map

    Don't miss out!

    6 travelers have booked today.

    "The hotel was well maintained and the rooftop pool has a great view over the city."
    Ali - January 3, 2019
    Exceptional reputation
    Recommended by 95% of guests
    Exceptional cleanliness
    9.1 rating for cleanliness
    Fantastic breakfast
    91% positive mentions
    Excellent facilities on premise
    8.8 facilities on premise
    • Airport transfer

    • Located in heart of Surabaya

    • Free Wi-Fi in all rooms!

    • Hot tub

    • Sauna

    Cheaper than 86% of all properties in Surabaya in the last 24 hoursCompared to 1,727 Surabaya properties at Agoda for various dates
    Value for money8.4
    Distance to city center3.8 km
    Location rating8.9
    Nearest airportJuanda International Airport (SUB)
    Distance to airport12.6 km

    Rooms available at Hotel Ciputra World Surabaya

    8.6
    Excellent
    Room comfort & quality
    Superior
    Superior
    ...
    • Room size: 33 m²/355 ft²
    • Shower
    • 2 single beds or 1 double b...
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    Grand Deluxe
    Grand Deluxe
    ...
    • Room size: 37 m²/398 ft²
    • City view
    • 2 single beds or 1 double b...
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    Deluxe
    Deluxe
    ...
    • Room size: 30 m²/323 ft²
    • Shower
    • 2 single beds or 1 double b...
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    Executive Grand Deluxe
    Executive Grand Deluxe
    ...
    • Room size: 36 m²/388 ft²
    • Non-smoking
    • 2 single beds or 1 double b...
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    Suite
    Suite
    ...
    • Room size: 60 m²/646 ft²
    • Shower and bathtub
    • 1 double bed
    Enter dates to see prices
    Executive Club Grand Deluxe Room
    Executive Club Grand Deluxe Room
    ...
    • Room size: 37 m²/398 ft²
    • Shower
    • 2 single beds and 1 king be...
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    Executive Deluxe
    Executive Deluxe
    ...
    • Non-smoking
    • Shower
    • 2 single beds or 1 double b...
    Enter dates to see prices
    Special Offer - Dinner Package at Superior Deluxe Double or Twin Room
    Special Offer - Dinner Package at Superior Deluxe Double or Twin Room
    ...
    • Room size: 33 m²/355 ft²
    • Shower
    • 2 single beds or 1 queen be...
    Enter dates to see prices
    Twin/Double Room
    Twin/Double Room
    ...
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      Room
      Room
      ...
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        What people love about Hotel Ciputra World Surabaya

        • 9.2
          Exceptional
          Staff 

          "Check-in was smooth and a welcome drink/food was offered."

          Ali

          |

          January 3, 2019

        • 8.8
          Excellent

          "My family and I are very satisfied with the hotel."

          MGR M.

          |

          December 30, 2017

        • 8.4
          Excellent

          "Strategic Hotel with all you need on travelling!!"

          sze W.

          |

          October 22, 2018

        Property ranking|Compared to 1,727 Surabaya properties
        See all rankings
        Room comfort score
        8.6/10
        Review score - United States
        9.0/10
        Location score
        8.9/10
        Cleanliness score
        9.1/10
        Better than
        99
        %
        of Surabaya properties
        Better than
        99
        %
        of Surabaya properties
        Better than
        98
        %
        of Surabaya properties
        Better than
        98
        %
        of Surabaya properties
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        More about Hotel Ciputra World Surabaya

        More about Hotel Ciputra World Surabaya

        8.4
        Excellent

        "the bell staffs upon check out which very nice and attentive..."

        Suh F.

        |

        August 13, 2018

        Description

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        Most talked about facilities

        Breakfast
        72 mentions
        Housekeeping
        62 mentions
        Swimming Pool
        45 mentions
        Food & Dining
        23 mentions

        What they offer

        8.8
        Excellent

        "Overall it is a quality hotel and it was a great stay for us..."

        MGR M.

        |

        December 30, 2017

        View all reviews
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        Nearest essentials

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
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        Food and dining

        Breakfast options

        Halal

        Restaurants on site

        The Gallery Restaurant
        Cuisine:American, Asian, Chinese
        Menu:Buffet, A-la-carte

        What's nearby

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
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        Property's guest policies

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        Some helpful facts

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        Reviews of Hotel Ciputra World Surabaya from real guests

        Overall rating
        8.7
        Excellent
        From 1762 reviews
        9.1Cleanliness
        8.8Facilities
        8.8Location
        Agoda Reviews (1456)Booking.com Reviews (306)
        Rating via Agoda8.7
        /
        10
        Excellent
        2.4% this month
        Cleanliness9.1
        Facilities8.8
        Location8.9
        Room comfort and quality8.6
        Service8.8
        Value for money8.4
        High score for Surabaya
        Rating
        9+ Exceptional (387)
        8-9 Excellent (197)
        7-8 Very Good (210)
        6-7 Good (41)
        <6 Below Expectation (47)
        Time of the year
        Mar - May (216)
        Jun - Aug (217)
        Sep - Nov (199)
        Dec - Feb (250)
        All guests (1456)
        All room types
        All languages

        Show reviews that mention 

        Showing 882 verified guest comments
        12345
        10.0
        Exceptional
        Nurdiana from Malaysia
        Group
        Executive Deluxe
        Stayed 1 night in July 2019

        Nice 5 star hotel”

        Purposely book this hotel as I never hear this hotel brand before. Smooth check in, but their executive room doesn't have bath tub, spacious room, they provide pillow menu for you to choose but not sure if its only for executive room or applicable to all. Breakfast selection, just so-so (for me) compared to other 5 star hotel. Tried their in house spa, excellent service. And this hotel attached with Ciputra mall.

        Reviewed July 18, 2019

        Dear Mrs. Nurdiana, Thank you for staying with us and taking the time to write this positive review. We are happy to hear that you like your room and the SPA as well. We do apologize if your stay was not up to your expectation in regards with no bath tub and also breakfast menu's everyday. Actually we have provided a bath tub for Grand Deluxe room type and above. And for the breakfast menu, we will discuss it further with our team. Once again, we do apologize and thank you for letting us know about this matter. Looking forward to welcoming you back soon. Warm regards, Team Management

        Responded July 18, 2019
        Hotel Ciputra World Surabaya
        10.0
        Exceptional
        DWI from Singapore
        Business traveler
        Deluxe
        Stayed 1 night in July 2019

        So enjoy to stay at CW Surabaya, so clean n friendly staff. Good locations as well ”

        I am very particular with the bathroom, and I found CW Surabaya have a good maintenance and cleanliness. Keep it up. And I just want to highlight that the glass door at bathroom may need to put a sticker as it too clear and we might not seen that having a door. Just for safety reason. Overall is satisfied and I will continue to stay there while in Surabaya.

        Reviewed July 23, 2019

        Dear Mr/s. Dwi, Thank you for staying with us and taking the time to write this positive reviews. We are happy to hear that you like our room cleanliness and the maintenance as well. We took a note for your constructive feedback about the bathroom glass door for considering the safety. We are really appreciating your feedback. Once again, thank you for promoting us and we are all looking forward to welcoming you back soon. Warm regards, Patrick Beck / General Manager

        Responded July 24, 2019
        Hotel Ciputra World Surabaya
        8.4
        Excellent
        Soeni from Indonesia
        Couple
        Deluxe
        Stayed 1 night in July 2019

        Nice hotel with good facilities. Nice hot tub right on the top floor. ”

        Perfect for relaxing at the end of a long day.

        Reviewed July 24, 2019

        Dear Mr. Soeni, Thank you for staying with us and taking the time to write this positive online review. We are happy to hear that you enjoy to stay with us and the facilities as well, especially the hot tub at our top floor. Once again, thank you for promoting us and we are all looking forward to welcoming you back soon. Warm regards, Patrick Beck / General Manager

        Responded July 25, 2019
        Hotel Ciputra World Surabaya
        9.6
        Exceptional
        Chris from Singapore
        Business traveler
        Deluxe
        Stayed 2 nights in June 2019

        Great 5 stars hotel with good facilities”

        Great 5 stars hotel with good facilities, modern touch/not old design hotel, digital TV, nice mattress, selection of pillow, glasses bathroom, great swimming pool, gym, connected with Luxury mall and many other things that will make you stay comfortable. The surrounded traffic is not really crowded and jam. Great selection of breakfast and delicious. There was a smell @16th floor but the hotel staff help to move my room to 19th floor. Thank you and appreciate for the great services.

        Reviewed July 03, 2019

        Dear Valued Guest, Thank you for staying with us and taking the time to write this positive online review. We are very happy to hear that you enjoy the stay with us. Once again, thank you and we are all looking forward to welcoming you back soon. Warm regards, Team Management

        Responded July 04, 2019
        Hotel Ciputra World Surabaya
        9.2
        Exceptional
        PRAJNYA from Indonesia
        Solo traveler
        Deluxe
        Stayed 1 night in April 2019

        World class service in the room, more to improve in picking up area”

        To be honest this hotel awed me! The room is so poshly decorated, clean, and spacious. They also add personal touch by putting your name on the ‘Welcome!’ greeting on the room TV. If there is anything to improve, it is the unavailability of sitting bench and proper locker room on the picking up floor. Situated several floors below the lobby, it is a hassle to wait for your car there without any bench. Also ... I was worried to leave my luggage in the pickup floor (after checking out) because they did not have a proper room to keep them.

        Reviewed June 12, 2019

        Dear Valued Guest, thank you for staying with us and taking the time to write your positive online review. We took note each point of your constructive feedback and we do apologize. We will share and discuss with the team for our improvement in the future. We are all looking forward to welcoming you back soon and warm regards, Team Management

        Responded June 13, 2019
        Hotel Ciputra World Surabaya
        10.0
        Exceptional
        Cristian from Brazil
        Couple
        Deluxe
        Stayed 1 night in April 2019

        Business trip alone with my wife’”

        It was only one night but we enjoyed our stay. The location is perfect as well being connected to Ciputra Mall, makes it even better. Room was spacious and no noise from the streets could be heard. Looking forward to stay again there when back to Surabaya.

        Reviewed June 03, 2019

        Dear Guest, Thank you for staying with us and taking the time to write your online feedback. Looking forward to welcoming you back and warm regards, Christiane / General Manager

        Responded June 10, 2019
        Hotel Ciputra World Surabaya
        9.2
        Exceptional
        Kian from Singapore
        Business traveler
        Deluxe
        Stayed 2 nights in July 2019

        Excellent Hotel but poor sound proofing”

        An excellent hotel, but need improvement on the rooms' sound proofing.

        Reviewed July 19, 2019

        Dear Mr. Kian, Thank you for staying with us and taking the time to write this positive online review. We are happy to hear that you like our hotel and we took a note of your constructive feedback about the room's sound proofing. We do apologize if your stay was not up to your expectation. Once again we are sorry and hope we can show our sincere intentions to you on a future visit to Surabaya. Thank you and warm regards, Patrick Beck / General Manager

        Responded July 22, 2019
        Hotel Ciputra World Surabaya
        8.4
        Excellent
        Soeni from Indonesia
        Business traveler
        Deluxe
        Stayed 1 night in May 2019

        Good Hotel right next to shopping”

        Room is clean, hot tub and swimming pool is an added bonus after day of work. Breakfast is ok, nothing fancy but also not lacking.

        Reviewed July 16, 2019

        Dear Mr. Soeni, Thank you for staying with us and taking the time to write this positive review. We are happy to hear that you like the room cleanliness and the swimming pool as well. We agree with you that hot tub is very helpful to make us relax. We are all looking forward to welcoming you back soon. Warm regards, Team Management

        Responded July 17, 2019
        Hotel Ciputra World Surabaya
        8.0
        Excellent
        Kok from Malaysia
        Business traveler
        Deluxe
        Stayed 3 nights in March 2019

        A Great Hotel”

        My first time staying at this hotel, overall was good - spacious room, friendly staff and wide selection of breakfast. The downside of the hotel was the wifi speed in the room, very slow speed at not more than 3 mbps.

        Reviewed April 01, 2019

        Dear Guest, Thank you for taking the time to write your online feedback. We took a note of your comment about wifi in the room, and we do apologize for this. I will discuss it with my team. Looking forward to welcoming you back and Warm Regards, Christiane / General Manager

        Responded April 02, 2019
        Hotel Ciputra World Surabaya
        8.8
        Excellent
        YAU from Malaysia
        Couple
        Grand Deluxe
        Stayed 1 night in April 2019

        Good but room to improve”

        Overall is good but the bath tub water is yellowish with sand and mud. The massage service at 22nd floor of the hotel is very bad, which giving unprofessional massage service and the staffs speak loudly which cause the environment noisy and uncomfortable.

        Reviewed April 29, 2019

        Dear Guest, Thank you for your staying with us and taking the time to write your constructive feedback. We took a note for each point and do apologize if your stay was not up to your expectation. I will discuss it with my team to assure not happen again in the future. Once again, thank you for your review and Looking forward to welcoming you back. Warm Regards, Christiane / General Manager

        Responded April 30, 2019
        Hotel Ciputra World Surabaya
        9.6
        Exceptional
        Alvin from Indonesia
        Family with young children
        Grand Deluxe
        Stayed 3 nights in January 2019

        great place”

        great location, breakfast is almost same every day, staff is nice, pool is small and overcrowded, room clean, bed is good, but frustrated because the lobby is located at 8th floor, and we have change elevators twice to go to parking area, no parking space for hotel visitors, together with mall visitors

        Reviewed January 07, 2019

        Dear valued Guest, Thank you for spending your time to write the comment about your experience here with us. We took note of all the constructive feedback and have this morning already discussed all points with the culinary team. We took note also about the 8th floor Lobby and the parking space, we do apologize if your stayed was not up to your expectation. We hope that you will notice the improvements and looking forward to welcoming you back in the near future. Warm regards, Christiane / General Manager

        Responded January 08, 2019
        Hotel Ciputra World Surabaya
        9.6
        Exceptional
        Arie from Indonesia
        Family with young children
        Grand Deluxe
        Stayed 1 night in December 2018

        Exceptional”

        My stay with family was excellent. Its location next to the mall makes us easy to get something to eat in the night. My kids also enjoy great view when they swim. Breakfast was good. One small complaint was our bathroom door was transparent and we were not comfortable with that. Overall : Recommended place to stay

        Reviewed January 07, 2019

        Dear Guest, Thank you for your recent stay and for taking the time to give feedback about your experience during your stay. We are delighted to read that you enjoyed our location that attached to the mall, as well as the breakfast. We apologize if your stay was not up to your expectations in regards with the glass wall between bed room. Once again we are sorry and hope that we can show our sincere intentions to you on a future visit to Surabaya. Looking forward to welcoming you back and warm regards, Christiane/ General Manager

        Responded January 08, 2019
        Hotel Ciputra World Surabaya
        8.8
        Excellent
        Vitriana from Indonesia
        Couple
        Deluxe
        Stayed 1 night in September 2018

        Superb”

        the hotel was fabulous and it’s linked to the mall with same name. the only tiny problem i had is the wifi connectivity was very poor. swimming pool is okay, not too big but since it’s in the top floor, quiet windy sometime :) i recommend those who like new place to stay here

        Reviewed October 08, 2018

        Dear valued Guest, Thank you for staying with us and for writing this detailed and informative online review. We are pleased to hear that you like the hotel and our infinity pool, and also the location connected to Ciputra World Mall. We took note your comment regarding our Wifi Connection, our IT Manager will take a look into it soon. Thank you once again, and we are all looking forward to welcoming you back. Warm regards, Christiane / General Manager

        Responded October 09, 2018
        Hotel Ciputra World Surabaya
        9.2
        Exceptional
        Yun from Singapore
        Group
        Deluxe
        Stayed 2 nights in March 2019

        Clean and comfort hotel”

        Staff were friendly, rooms were clean, beds were super comfy

        Reviewed June 05, 2019

        Dear Valued Guest, Thank you for staying with us and taking the time to write your online feedback. We are happy to hear that you like to stay with us. Looking forward to welcoming you back and warm regards, Christiane / General Manager

        Responded June 10, 2019
        Hotel Ciputra World Surabaya
        8.0
        Excellent
        NURHISHAM from Singapore
        Couple
        Deluxe
        Stayed 1 night in March 2019

        Overnight stay”

        Nice hotel ...

        Reviewed May 27, 2019

        Dear Guest, Thank you for staying with us and taking the time to write your online review. Looking forward to welcoming you back soon. Warm Regards, Christiane / General Manager

        Responded May 28, 2019
        Hotel Ciputra World Surabaya
        9.6
        Exceptional
        sze from Malaysia
        Business traveler
        Grand Deluxe
        Stayed 1 night in March 2019

        Decent Hotel”

        Nice hotel generally.

        Reviewed May 23, 2019

        Dear Guest, Thank you for staying with us and taking the time to write your online review. Looking forward to welcoming you back soon and Warm Regards, Christiane / General Manager

        Responded May 23, 2019
        Hotel Ciputra World Surabaya
        10.0
        Exceptional
        lydiawati from Australia
        Couple
        Deluxe
        Stayed 1 night in April 2019

        Excellent Excellent!”

        Highly recommend this hotel! Excellent location, restaurant and service!

        Reviewed May 14, 2019

        Dear Guest, Thank you for staying with us and taking the time to write your online review. We are very happy to hear that you enjoy the stay with us and Looking forward to welcoming you back soon. Warm Regards, Christiane / General Manager

        Responded May 15, 2019
        Hotel Ciputra World Surabaya
        10.0
        Exceptional
        lydiawati from Australia
        Couple
        Luxury Superior Room
        Stayed 1 night in April 2019

        Always excellent”

        I always stay here whenever I come to Surabaya, it's very nice clean room and excellent location. Highly recommended as this hotel is not that far from the airport too.

        Reviewed May 14, 2019

        Dear Guest, Thank you for staying with us and write your online review. We are very happy to hear that you enjoy the stay with us. Looking forward to welcoming you back soon and Warm Regards, Christiane / General Manager

        Responded May 15, 2019
        Hotel Ciputra World Surabaya
        8.0
        Excellent
        Soeni from Indonesia
        Family with teens
        Deluxe
        Stayed 3 nights in August 2018

        Good location, nice hotel”

        Hotel is nice but the variety of breakfast is not good. After my 2nd day, I was not looking forward to breakfast anymore. The hot tub on the 22nd floor is only luke warm but the gym is very well equipped. The staff is very courteous from reception, housekeeping, breakfast service, all the way to the bell boy and that's why they receive 5 star rating.

        Reviewed August 24, 2018

        Dear valued Guest, Thank you for staying with us and for writing this nice and detailed online review. We are pleased to hear that you enjoyed your stay, liked the gym, and the services from our staff. We took note also about the breakfast, the temperature of our pool at the roof top comment. Thanks again and we are all looking forward to welcoming you back. Warm regards, Christiane / General Manager

        Responded September 03, 2018
        Hotel Ciputra World Surabaya
        8.0
        Excellent
        TEO from Malaysia
        Business traveler
        Deluxe
        Stayed 2 nights in August 2018

        Very good”

        Attached to shopping mall is a good advantage but u need to work through the parking access seems not so proper. Hotel is quite new, luxury decorated. But bad point is sound proof is not good. U can listen phone ringing from next room, taking bath using toilet and also they are knocking sound on the wall

        Reviewed August 12, 2018

        Dear valued Guest, Thank you for staying with us and for writing this nice and detailed online review. We are pleased to hear that you enjoyed your stay, that you liked the and the facilities as wall as the location close to Ciputra World Mall. We took note also about the sound proof comment. Thanks again and we are all looking forward to welcoming you back. Warm regards, Christiane / General Manager

        Responded August 16, 2018
        Hotel Ciputra World Surabaya
        12345
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