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Hotel Ciputra World Surabaya
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8.9 Excellent location
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8.9Location
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Hotel Ciputra World Surabaya

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Excellent
From 861 reviewsSee what guests said
8.6
96% would recommend to a friend
  • Airport transfer

  • Heart of the City

  • Free Wi-Fi in all rooms

  • Sauna

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Room choices
Grand Deluxe
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  • City view
  • 36 m²/388 ft²
  • 1 king bed
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Superior
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  • City view
  • 33 m²/355 ft²
  • 2 single beds or 1 double b...
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Deluxe
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  • City view
  • 30 m²/323 ft²
  • 2 single beds or 1 double b...
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Superior Deluxe
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    Grand Deluxe
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      Have a question for Hotel Ciputra World Surabaya?

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      Verified guest reviews

      Agoda Reviews (861)
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      Cleanliness9.0
      Facilities8.7
      Location8.9
      Room comfort and quality8.6
      Service8.6
      Value for money8.2
      Provided by verified guests of Agoda
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      Showing 671 verified guest comments
      12345
      8.8
      Marcus
      Couple
      Deluxe
      Stayed 2 nights in January 2018
      Well Maintained Hotel with the convenience of a Mall Below
      Well managed and well maintained hotel. Facilities were good but Gym and Pool were quite small for a 5 star hotel. Overall good experience.
      Reviewed January 19, 2018
      Dear Guest, Thank you for staying with us and for giving us your kind feedback. We are delighted to hear that you enjoyed your time here with us and are all looking forward to welcoming you back soon. Warm regards, Christiane / General Manager
      Responded January 20, 2018
      Hotel Ciputra World Surabaya
      Did you find this review helpful?|
      8.8
      Diah from Indonesia
      Solo traveler
      Grand Deluxe
      Stayed 1 night in January 2018
      good stay
      ciputra world mall is just right under. so it is really convenient to get some stuff and food.
      Reviewed January 04, 2018
      Dear Guest, Thank you for your recent stay and for writing this online feedback. We are glad to hear that you liked our hotel and the location close to Hotel Ciputra Mall. Looking forward to welcoming you back. Warm regards, Christiane W. / General Manager
      Responded January 05, 2018
      Hotel Ciputra World Surabaya
      Did you find this review helpful?|
      8.8
      cecilia from Indonesia
      Couple
      Deluxe
      Stayed 4 nights in September 2017
      a good location
      The location's good, nextdoor to Ciputra Mall. The room's big enough, the swimming pool 's got a nice view of jln Mayjen Sungkono but it's a bit too small.
      Reviewed January 04, 2018
      Dear Guest, Thank you for your recent stay and for writing this online feedback. We are glad to hear that you liked our facilities and services and the location close to Hotel Ciputra Mall. Looking forward to welcoming you back. Warm regards, Christiane W. / General Manager
      Responded January 05, 2018
      Hotel Ciputra World Surabaya
      Did you find this review helpful?|
      7.2
      irwan from Indonesia
      Family with young children
      Deluxe
      Stayed 1 night in December 2017
      late check in process
      i was check in on 15:00, but the room still unavailable, the room available on 17:30, that day i think is full of booked, many people who want check in like me, they were mad at frontdesk
      Reviewed January 03, 2018
      Dear Guest, Thank you for your recent stay and for writing this online feedback. We took note about the Service staff when doing check in process, and will retrain our team to improve guest satisfaction. Looking forward to welcoming you back. Warm regards, Christiane W. / General Manager
      Responded January 05, 2018
      Hotel Ciputra World Surabaya
      Did you find this review helpful?|
      9.2
      meta from Indonesia
      Family with young children
      Deluxe
      Stayed 1 night in December 2017
      good
      good hotel
      Reviewed January 02, 2018
      Dear Guest, Thank you for your recent stay and for writing the online feedback. We are glad to hear that you liked our facilities and services, and looking forward to welcoming you back. Warm regards, Christiane W. / General Manager
      Responded January 05, 2018
      Hotel Ciputra World Surabaya
      Did you find this review helpful?|
      8.8
      MGR from Singapore
      Family with teens
      Deluxe
      Stayed 2 nights in December 2017
      Fantastic Hotel
      My family and I are very satisfied with the hotel. Although it may not be situated in the central area, with an adjacent shopping centre there is no need to be in the city. The rooms were well equipped and the service was very professional. Overall it is a quality hotel and it was a great stay for us.
      Reviewed December 30, 2017
      Dear valued Guest, Thank you for staying with us and for telling us about your experience. We are delighted to hear that you like our hotel and the location connected to Ciputra World Mall. Looking forward to welcoming you back soon we remain with warm regards, Christiane / General Manager
      Responded January 02, 2018
      Hotel Ciputra World Surabaya
      Did you find this review helpful?|
      6.8
      Kusuma from Singapore
      Family with young children
      Deluxe
      Stayed 2 nights in May 2017
      nice breaksfast and location.
      The room very clean and the location very convinience, just next to the mall so easy to get food. A lot of variety for the breakfast in the hotel.
      Reviewed December 28, 2017
      Dear Guest, Thank you for your recent stay and for writing this extensive and informative online feedback. We are glad to hear that you liked our facilities and services and the location close to Hotel Ciputra Mall. Looking forward to welcoming you back. Warm regards, Christiane W. / General Manager
      Responded January 05, 2018
      Hotel Ciputra World Surabaya
      Did you find this review helpful?|
      8.8
      LEE from Malaysia
      Business traveler
      Deluxe
      Stayed 2 nights in December 2017
      Great Hotel
      Overall great hotel, will come back stay on my next visit!
      Reviewed December 21, 2017
      Dear valued Guest, Thank you for staying with us and for taking the time to write this nice review! We are happy to hear that you like our hotel and that you were satisfied with our rooms as well as service. We are looking forward to welcoming you back soon. Warm regards, Christiane / General Manager
      Responded December 22, 2017
      Hotel Ciputra World Surabaya
      Did you find this review helpful?|
      8.8
      LEE from Malaysia
      Business traveler
      Superior
      Stayed 3 nights in December 2017
      Great Hotel
      Overall great, will come back and stay on my next visit.
      Reviewed December 21, 2017
      Dear valued Guest, Thank you for staying with us and for taking the time to write this nice review! We are happy to hear that you like our hotel and that you were satisfied with our rooms as well as service. We are looking forward to welcoming you back soon. Warm regards, Christiane / General Manager
      Responded December 22, 2017
      Hotel Ciputra World Surabaya
      Did you find this review helpful?|
      10.0
      JIMMY from Indonesia
      Business traveler
      Deluxe
      Stayed 2 nights in November 2017
      Exceptional
      the best hotel in Surabaya
      Reviewed December 15, 2017
      Dear valued Guest, Thank you for staying with us and for taking the time to write this nice review! We are happy to hear that you like our hotel and that you were satisfied with our rooms as well as service. We are looking forward to welcoming you back soon. Warm regards, Christiane / General Manager
      Responded December 19, 2017
      Hotel Ciputra World Surabaya
      1 traveler found this review helpful. Did you?|
      12345
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