2015

Hotel Ciputra World Surabaya

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Excellent8.5
Based on660reviews
Hotel Ciputra World Surabaya
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"Good, safe and clean property. Staff all good. Keep up the..."

KennethPhilippines
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8.9 Excellent location
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8.9Location
  • Free Wi-Fi in all rooms

  • Sauna

  • Air conditioning

  • Daily housekeeping

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Grand Deluxe
  • City view
  • 36 sq.m.
  • 1 king bed
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Deluxe
  • City view
  • 30 sq.m.
  • 2 single beds or 1 double b...
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Superior
  • City view
  • 33 sq.m.
  • 2 single beds or 1 double b...
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Grand Deluxe with Breakfast
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    Deluxe Twin with Breakfast
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      Superior Deluxe With Breakfast
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        Nearest essentials

        • Airports
          • 13 km
          • Juanda International Airport (SUB)
          • 70 km
          • Abdul Rachman Saleh Airport (MLG)
        • Bus and rail stations
          • 2.6 km
          • Wonokromo Railway Station
          • 4.8 km
          • Gubeng Train Station
        • Hospital or clinic
          • 2.4 km
          • Darmo Hospital
        • Pharmacy
          • 1.9 km
          • Guardian
        • Convenience store
          • 1.9 km
          • Indomaret
        • Cash withdrawal
          • 100 m
          • ATM

        More about Hotel Ciputra World Surabaya

        An overview

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        What they offer

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        Guest policies

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        Some helpful facts

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        Verified traveler reviews

        Agoda Reviews (660)
        Booking.com Reviews (286)

        5.8

        Filter by traveler type:
        Excellent
        • Cleanliness 9.0
        • Facilities 8.7
        • Location 8.9
        • Room comfort and quality 8.6
        • Service 8.5
        • Value for money 8.0
        Excellent
        • Cleanliness 9.0
        • Facilities 8.9
        • Location 8.8
        • Room comfort and quality 8.5
        • Service 8.6
        • Value for money 8.2
        Excellent
        • Cleanliness 8.9
        • Facilities 8.8
        • Location 8.8
        • Room comfort and quality 8.7
        • Service 8.3
        • Value for money 8.0
        Excellent
        • Cleanliness 9.0
        • Facilities 8.2
        • Location 9.2
        • Room comfort and quality 8.8
        • Service 8.5
        • Value for money 7.8
        Excellent
        • Cleanliness 9.0
        • Facilities 8.4
        • Location 9.0
        • Room comfort and quality 8.6
        • Service 8.4
        • Value for money 7.8
        Excellent
        • Cleanliness 9.2
        • Facilities 9.2
        • Location 9.2
        • Room comfort and quality 8.7
        • Service 8.9
        • Value for money 7.9
        Excellent
        • Cleanliness 9.2
        • Facilities 10.0
        • Location 9.4
        • Room comfort and quality 8.9
        • Service 8.6
        • Value for money 8.3
        Provided by verified guests of Agoda
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        Room type
        • Deluxe
        • Superior
        • Grand Deluxe

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        Showing 614 verified reviews
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        8.0
        Eng from Singapore
        Solo traveler
        Deluxe
        Stayed 2 nights in May 2017
        Little things make the different ”
        I've miss my flight due to my forgetfulness, I've left my passport and wallet in the safe deposit box. But if when I check out and the front desk staff would have remind me that anything left in the save deposit box I would have save all the trouble. So little think make the difference
        Reviewed June 03, 2017
        Did you find this review helpful? |
        9.6
        Kenneth from Philippines
        Business traveler
        Deluxe
        Stayed 2 nights in May 2017
        Great property.”
        Good, safe and clean property. Staff all good. Keep up the good work.
        Reviewed May 28, 2017
        Did you find this review helpful? |
        10.0
        Pranajaya from Indonesia
        Couple
        Deluxe
        Stayed 2 nights in April 2017
        Great Hotel”
        This is one of the best hotel in Surabaya..
        Reviewed May 25, 2017
        Did you find this review helpful? |
        8.8
        ihsan from Indonesia
        Family with young children
        Grand Deluxe
        Stayed 3 nights in May 2017
        Excellent”
        breakfast spread more like 4 star.. nice room,good people..
        Reviewed May 25, 2017
        Did you find this review helpful? |
        9.2
        Bernadus from Indonesia
        Business traveler
        Deluxe
        Stayed 1 night in September 2016
        Good Hotel”
        Just next door to Ciputra World Mall, 30 minutes from airport, convenience , very near, from toll gate, unlikely to face traffic.
        Reviewed May 11, 2017
        Did you find this review helpful? |
        8.0
        Citra from Indonesia
        Family with young children
        Deluxe
        Stayed 1 night in March 2017
        Easy for shopping”
        Big room
        Reviewed April 29, 2017
        Did you find this review helpful? |
        9.2
        RAJA from Singapore
        Couple
        Deluxe
        Stayed 1 night in April 2017
        A very pleasant experience ”
        I went to Ciputra Hotel to celebrate my birthday and was pleasantly surprised to get a free upgrade. They also prepared a birthday cake and card for me courtesy of the hotel. It was a really beautiful experience there. The infinity pool is beautiful and the facilities are great.
        Reviewed April 25, 2017
        Did you find this review helpful? |
        8.4
        Bee from Singapore
        Business traveler
        Deluxe
        Stayed 1 night in April 2017
        great”
        large room and bed and bathroom. all good. comfy
        Reviewed April 14, 2017
        Dear valued Guest, Thank you for staying with us recently and for taking the time to write this very nice online review. It was a pleasure to share your comments with the team this morning. We are delighted to hear that you were able to enjoy the room, it's design, and other facilities. Thank you once again and we are looking forward to welcoming you back soon. Warm regards, Christiane / General Manager
        Responded April 18, 2017
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        Hotel Ciputra World Surabaya
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        8.0
        Adhi from Indonesia
        Couple
        Deluxe
        Stayed 1 night in March 2017
        90”
        Okay
        Reviewed April 02, 2017
        Dear valued Guest, Thank you for your recent stay and for taking time to give feedback in the online review. It was a great pleasure to share your comments with the team this morning. And we are very much looking forward to welcoming you back soon. Warm regards, Christiane / General Manager
        Responded April 18, 2017
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        Hotel Ciputra World Surabaya
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        6.8
        Nur from Indonesia
        Couple
        Superior
        Stayed 1 night in March 2017
        Olan to stay 2 nights and cancel after the first night!”
        The room become super noisy when it raining! At 4am alone and without reason the full light appear on the room and the TV start! Probably a java ghost! But is not funny at all! It should be not a 5 stars hotel in the international criteria but 4 starts
        Reviewed March 29, 2017
        Dear valued Guest, Thank you for your recent stay and for taking time to write the feedback. We took note of the noisy issue and we do apologize that on that day we had been through the very hard rainy day. By the time we noticed that the hard wind might hit the window so hard. Sorry for the inconvenience caused. And we also took note regarding the llight and the TV that is on automaticaly. It is not because of a ghost but because of the “smart relay” system which is very sensitive and sometimes it trip due to power fluctuations or when they key card is not tacked in well or loses contact. We hope to welcome you back soon again and such problem won't reoccur. Warm regards, Christiane / General Manager
        Responded April 18, 2017
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        Hotel Ciputra World Surabaya
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