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Review score5.6
Based on 23 reviews
Hotel City Palace- Mumbai
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8.1 Excellent location
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8.1Location
  • 500 meters to public transportation

  • Heart of the City

  • Room service [24-hour]

  • Airport transfer

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Room choices
Super Deluxe
...
  • 13.38 m²/144 ft²
  • Non-smoking
  • 1 single bed
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Superior Deluxe
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  • 13.38 m²/144 ft²
  • Non-smoking
  • 1 single bed
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Superior Deluxe Triple
...
  • City view
  • 27 m²/291 ft²
  • 1 semi double bed
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Superior Deluxe Quadruple Room
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  • City view
  • 24 m²/258 ft²
  • 1 king bed
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Deluxe
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  • 6 m²/65 ft²
  • 1 single bed
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Verified guest reviews

Agoda Reviews (23)
5.1
Filter by guest type:
Cleanliness5.8
Facilities5.3
Location8.1
Room comfort and quality5.0
Service5.5
Value for money5.0
Provided by verified guests of Agoda
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Showing 22 verified guest comments
123
6.4
Ivan from India
Group
Deluxe
Stayed 2 nights in November 2016
It's okay
The good - Clean - Has a lift - Responsive and helpful staff - Well lit room/bathroom The bad Noisy AC/fan, a little compact room(deluxe), small hallway causes echo so you can hear the staff talking if they are loud. After leaving I remembered that my booking included free breakfast that I should have asked for. Was disappointed they didn't offer on their own.
Reviewed November 29, 2016
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6.7
andrew from France
Solo traveler
Super Deluxe
Stayed 2 nights in January 2014
I had nice stay and people are very nice
Nice location, helpful staff
My say was fine. For someone arriving in Moumbai for the first time in the early hours of the morning it was all bit strange. No dinning room. Would have liked a room with a with a window but I guess you get what you pay for. n
Reviewed January 12, 2014
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4.3
louise from United Kingdom
Solo traveler
Stayed 2 nights in January 2013
Prison cell style rooms
Location, Location, Location near VT
The room I stayed in was pretty grim and box room but more expensive rooms may be tolerable.
Reviewed April 17, 2013
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5.3
Tedde from Sweden
Solo traveler
Super Deluxe
Stayed 2 nights in March 2013
Overpriced place next to Mumbai CST
Clean room, TV and centrally located
I arrived in Mumbai by airplane and booked a pre-paid taxi from the airport. The hotel was fairly easy for the cab driver to locate and was placed conveniently next to Mumbai CST. The hotel is located up a very narrow staircase and would have been very hard to find not for the sign outside. Staff were reasonably nice, but the room was really tiny and did not fit much more than the bed and a cupboard, but still clean and decently decorated. The food that I got from the room service was absolutely terrible and I would not recommend it to anyone.
Reviewed April 03, 2013
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5.0
Ravi from Canada
Group
Super Deluxe
Stayed 2 nights in February 2013
Really Disappointing Hotel
Some say its a Good Location but I am not convinced even of that
Very disappointing hotel for the high price paid and that too there is no WIFI in the hotel and even my mobile stick wasn't working properly. The rooms are really tiny and there is one AC remote for all the rooms in a floor. The elevator is really small and not a good option for folks who are claustrophobic Folks say that its a great location but not really as the only plus point is that its near CST Railway station but in a very cramped out & hustle bustle place. The customer service was not great either.
Reviewed February 26, 2013
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3.3
Amanda from United States
Couple
Superior Deluxe
Stayed 2 nights in December 2012
Good location but Very dirty and Horrible service
Good location
I would never stay here again! The workers at the front desk were horribly rude and the room was extremely dirty!
Reviewed February 14, 2013
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6.7
Mui from Singapore
Solo traveler
Super Deluxe
Stayed 4 nights in January 2013
Great location but small rooms.
Centrally located between tourist attractions north and south.
Though room was small,it was comfortable enough for me, a solo traveler. Ceiling fan and air-conditioner were provided. The air-conditioner was a little noisy but efficient in cooling function. Staff was unobtrusive. Duty Managers were friendly and approachable when I needed advice. There was no dining facilities but guests could order room service, which I did not try.
Reviewed February 07, 2013
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4.7
Alice from Australia
Couple
Super Deluxe
Stayed 2 nights in December 2012
Tiny rooms and bad room service but good location
Location
This small hotel was in a great location very central and walking distance for everything. However we had a very unpleasant time in our rooms. There is hardly room for bags and the bathroom and shower combined was tiny. If your not fused about space and just want good location it's a good option, however don't go for the room service food it took about an hour each time.
Reviewed January 28, 2013
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5.7
Sally from United Kingdom
Couple
Super Deluxe
Stayed 1 night in January 2013
Adequate room but stairways a fire hazard
Close to train station
We arrived at about 9pm & Our first problem was the lack of wifi (there is none at all unlike advertised). as it was a last minute booking we'd been unable to print the hotel voucher, hoping to show them it online. This was an issue and the staff weren't very helpful! Once they'd found our booking we got shown to our room on the 5th floor by a gang of porters who were suddenly helpful once there was a chance of a tip! We decided we'd avoid the rickety elevator on the way down! The room was tiny but clean and the tv worked. The bathroom was clean and for a one night stay it was sufficient though cramped with our bags and us in the room. We decided to head out for a drink and tried to take the stairs... The stairway between two of the floors was being used as a store of sorts and was filled to the ceiling with mattresses making it impassable, this was the only way stairway down from the upper floors leaving just the rickety elevator and something of a fire hazard considering some floors had bars on the windows! We decided that we'd stay the night and look for somewhere else the next morning. Breakfast was just bread / jam and coffee so nothing to get excited about) The location is great for the strain station if you want to go north of CST and about a 30 min walk to The gate of India in the south. Our tip... For the same price YWCA was a much better stay.
Reviewed January 23, 2013
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4.3
Rantej from India
Solo traveler
Stayed 3 nights in August 2012
just close to VT station
just front of the central railway
not god, very poor hotel, be servics, just only one thing its opp. to VT whihc is center of the mumbai
Reviewed January 10, 2013
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123
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Hotel City Palace- Mumbai
|Review score 5.6
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