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Hotel de l'Opera Hanoi - Mgallery
Hotel de l'Opera Hanoi - Mgallery
Hotel de l'Opera Hanoi - Mgallery
Hotel de l'Opera Hanoi - Mgallery
Hotel de l'Opera Hanoi - Mgallery
Hotel de l'Opera Hanoi - Mgallery
Hotel de l'Opera Hanoi - Mgallery

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8.5

Excellent

978 reviews

978 reviews

Breakfast14
Housekeeping8
Food & Dining6
See map

9.2

Exceptional

Location rating score

Exceptional location - 310 meters from city center
Exceptional for walking
Parking
FREE
Walkable places
Centre Culturel Française de Hanoi

60 m

Trang Tien

110 m

Infostones Bookshop

140 m

A Dong Art Gallery

150 m

American Club

160 m

Popular landmarks
Vietnamese Women's Museum

430 m

St. Joseph's Cathedral

810 m

Hoa Lo Prison

950 m

Old Quarter

1.2 km

Vietnam Military History Museum

1.9 km

Closest landmarks
Nhà hộ sinh A Ngô Quyền

70 m

Nhà hộ sinh A

70 m

Phá thai an toàn ở Nhà hộ sinh A - TTYT Hoàn Kiếm

80 m

Embassy of Italy

230 m

Co Tan Park

260 m

Hotel de l'Opera Hanoi - Mgallery

29 Trang Tien Street, Hoan Kiem District, Hoan Kiem District, Hanoi, Vietnam - See map

In addition to the standard of ALLSAFE, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Hoan Kiem District part of Hanoi, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Old Quarter. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

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Highlights

210 meters to Hanoi Opera House

Check-in [24-hour]

Airport transfer

Excellent breakfast

Free Wi-Fi in all rooms!

ALLSAFE

Your Health and Safety are our Absolute Priority

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information"

Facilities

Front desk [24-hour]

Airport transfer

Car park

Free Wi-Fi in all rooms!

Swimming pool [indoor]

Fitness center

Check-in/out [express]

Luggage storage

This property is in high demand!

4 travelers have booked today.

Value for money8.2
Location rating9.2
Nearest airportGia Lam Airport (NULL)
Distance to airport3.9 km

Rooms available at Hotel de l'Opera Hanoi - Mgallery

Excellent
Room comfort & quality

8.7

Suite
...
  • Room size: 40 m²/431 ft²
  • City view
  • 1 king bed or 2 single beds
Enter dates to see prices
Deluxe King Room
...
  • Room size: 32 m²/344 ft²
  • City view
  • 1 king bed
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Grand Deluxe King Bed
...
  • Room size: 35 m²/377 ft²
  • City view
  • 1 king bed
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Deluxe Twin Room
...
  • Room size: 32 m²/344 ft²
  • City view
  • 2 single beds
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Memorable package - Deluxe Room
...
  • Room size: 32 m²/344 ft²
  • Outdoor view
  • 2 single beds or 1 queen be...
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Memorable Package - Grand Deluxe Double Room
...
  • Room size: 35 m²/377 ft²
  • Outdoor view
  • 1 queen bed
Enter dates to see prices
Grand Deluxe Double Room
...
  • Room size: 35 m²/377 ft²
  • Outdoor view
  • 1 queen bed
Enter dates to see prices
SUITE L'OPERA SUITE, 1 King Size Bed
...
  • Room size: 42 m²/452 ft²
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SUITE L'Opera Grand Suite 1 King Bed
...
  • Room size: 35 m²/377 ft²
Enter dates to see prices
Deluxe Room
...
  • Room size: 30 m²/323 ft²
  • Shower
  • 1 king bed or 2 single beds
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Hotel de l'Opera Hanoi - Mgallery?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Hotel de l'Opera Hanoi - Mgallery?

Hotel de l'Opera Hanoi - Mgallery is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 1400000 VND. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Hotel de l'Opera Hanoi - Mgallery has a car park that's close to the hotel. Parking is free for guests. If you're looking for an easy way to get around Hanoi with private transportation, the hotel can arrange car rental for you.

Is breakfast offered at Hotel de l'Opera Hanoi - Mgallery?

Start your mornings right, with the continental and buffet breakfast options offered at Hotel de l'Opera Hanoi - Mgallery. Adults can enjoy breakfast offered with an additional charge of 500000 VND if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What is the smoking policy at Hotel de l'Opera Hanoi - Mgallery?

Hotel de l'Opera Hanoi - Mgallery does permit smoking in some areas and is not 100% smoke-free.

What restaurants are nearby Hotel de l'Opera Hanoi - Mgallery?

Restaurants including Au Lac Club, The BoomBox Lounge and Metro Cafe are popular in Hotel de l'Opera Hanoi - Mgallery’s neighborhood which is known as Hoan Kiem District.

What popular shopping places are close to Hotel de l'Opera Hanoi - Mgallery?

Shopping options in Hotel de l'Opera Hanoi - Mgallery’s Hoan Kiem District neighborhood include A Dong Art Gallery, L'Epicerie du Metropole and V-Artroom.

What are popular attractions near Hotel de l'Opera Hanoi - Mgallery?

Hotel de l'Opera Hanoi - Mgallery’s location in the Hoan Kiem District neighborhood makes it close to famous attractions including Hoa Lo Prison, Vietnamese Women's Museum and St. Joseph's Cathedral.

What popular natural sightseeing spots are close to Hotel de l'Opera Hanoi - Mgallery?

Hotel de l'Opera Hanoi - Mgallery’s nearby natural sights include Vietcombank Tower located in the same Hoan Kiem District area.

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Explore the neighborhood

What people love about Hotel de l'Opera Hanoi - Mgallery

  • 8

    Very good
    Location

    "Great location and service!"

    NEO

    |

    August 16, 2022

  • 9.6

    Exceptional
    Staff 

    "The staff is excellent and very accommodating."

    Daniel

    |

    August 12, 2022

  • 10

    Exceptional

    "Everything was superd"

    Quang

    |

    July 9, 2022

Overall rating:

8.5

Excellent
978 reviews
Cleanliness
8.8
Facilities
8.1
Location
9.2
Read all reviews >
What travelers say they love:
Location is excellent with access to taxis and transport.
Timothy from Thailand
Business traveler
More about Hotel de l'Opera Hanoi - Mgallery

More about Hotel de l'Opera Hanoi - Mgallery

Hotel de l'Opera Hanoi - Mgallery

Wake up to the wonder of Hanoi with a stay at Hotel de l'Opera Hanoi - Mgallery, located only minutes from the heart of the city. Sampling the authentic culture of Hanoi is easy with a stay at Hotel de l'Opera Hanoi - Mgallery, just 1.1 km from Old Quarter.
The range of services provided by Hotel de l'Opera Hanoi - Mgallery ensures all travelers get the most out of their stay. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access. Pre-plan your rides to and from the airport with the hotel's easy to book transportation services. The hotel provides car hire services to help you find what you want in Hanoi.
Parking is available and free, provided by the hotel for guests with their own transportation. While lodging at this wonderful hotel, the helpful staff at the front desk can assist you with multiple services that include concierge service, express check-in or check-out, luggage storage and safety deposit boxes. If you want seats to city's best entertainment, you can get help through the hotel's ticket service and tours. The hotel's on-site dry cleaning service and laundry service help you keep your favorite travel outfits clean so you can pack less.
In-room conveniences include 24-hour room service, room service and daily housekeeping, so you can relax and enjoy your stay. Smoking is restricted to the designated smoking areas.
Guestrooms at Hotel de l'Opera Hanoi - Mgallery are fitted with all the amenities travelers need. The hotel provides blackout curtains and air conditioning in some rooms for the benefit of guests. Some selected rooms have daily newspaper, television and cable TV to keep guests entertained. The hotel also provides guests with a refrigerator, bottled water and mini bar in some rooms.
Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides a hair dryer, toiletries and bathrobes in some select rooms.


Dining and things to do

Start your vacation days in the best possible way. Begin every morning of your stay with an in-house breakfast. Wake up bright and energetic in the mornings with a cup of good coffee offered at the cafe right at the hotel. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. Have fun at night with your travel companions right at the hotel's bar and casino.
Hotel de l'Opera Hanoi - Mgallery promises you a fun-packed holiday with a variety of activities and facilities. The hotel's host of recreational offerings ensures you have plenty to do during your stay. Be sure to enjoy the accessible beach nearby. Pamper and indulge yourself with a visit to the massage, spa and sauna. The hotel's on-site pool invites you every day for a cooling dip or a few refreshing laps.
The hotel's the poolside bar allows you to have the most casual of cocktail times with a mellow drink. For those who hate to miss a workout, a trip to the hotel's fitness facility will keep you fresh and healthy. Have some relaxing fun with family and friends at the library.


Around the property

Visit the sights and local attractions of Hanoi during your stay at the hotel. Engage in the city's best art at Vietnam Museum of Ethnology located 6.0 km away, where you can learn about the local art scene and buy original works.

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Amenities and facilities
Excellent
Facilities

8.1

Most talked about facilities

Breakfast

36 mentions

Food & Dining

16 mentions

Housekeeping

15 mentions

Swimming Pool

10 mentions

Languages spoken

  • English
  • Vietnamese

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Wi-Fi in public areas

Things to do, ways to relax

  • Casino
  • Fitness center
  • Massage
  • On-site entertainment
  • Pool with view
  • Sauna
  • Spa
  • Steamroom
  • Swimming pool [indoor]
  • Ticket services
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Rooms sanitized between stays
  • Safe dining setup
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • Coffee shop
  • Happy hour
  • Kitchen
  • Poolside bar
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Grooming service
  • Heating in public area
  • Invoice provided
  • Ironing service
  • Laundry service
  • Library
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Salon
  • Smoking area
  • Terrace

For the kids

  • Babysitting service
  • Family room
  • Kids meal
  • Swimming pool [kids]

Access

  • Allergy-free rooms
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Airport transfer
  • Car park [free of charge]
  • Car park [nearby]
  • Rental car

Available in all rooms

  • Air conditioning
  • Alarm clock
  • Bathrobes
  • Blackout curtains
  • Coffee/tea maker
  • Daily housekeeping
  • Desk
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Internet access – wireless
  • Laptop safe box
  • Mini bar
  • Non-smoking
  • Private bathroom
  • Refrigerator
  • Satellite/cable channels
  • Shower
  • Slippers
  • Telephone
  • Toiletries
  • Wi-Fi [charges apply]
  • Wi-Fi [free]
Food and dining
Breakfast options
  • Continental
  • Buffet
Restaurants on site

Café Lautrec

  • Cuisine: Mediterranean
  • Menu: Buffet, A-la-carte

Satine

  • Cuisine: Local, Vietnamese

Baudelaire by La Fée Verte

  • No additional information available
Location
29 Trang Tien Street, Hoan Kiem District, Hoan Kiem District, Hanoi, Vietnam
Exceptional
Location

9.2

Airports

  • Gia Lam Airport (NULL)
    3.9 km 16 min drive
  • Noi Bai International Airport (HAN)
    22.3 km 40 min drive

Public transportation

  • Hanoi Railway Station
    1.5 km

Hospital or clinic

  • Nhà hộ sinh A Ngô Quyền
    70 m

Shopping

  • Night Market
    1.4 km

Convenience store

  • Vinmart
    880 m

Cash withdrawal

  • ATM
    80 m
What's nearby

Popular landmarks

  • Vietnamese Women's Museum
    430 m
  • St. Joseph's Cathedral
    810 m
  • Hoa Lo Prison
    950 m
  • Old Quarter
    1.2 km
  • Vietnam Military History Museum
    1.9 km
  • Temple of Literature & National University
    2.2 km
  • One Pillar Pagoda
    2.5 km
  • Ho Chi Minh Mausoleum
    2.6 km
  • Presidential Palace Historical Site
    2.7 km
  • Vietnam Museum of Ethnology
    6.1 km

Nearby landmarks

  • Centre Culturel Française de Hanoi
    60 m
  • Nhà hộ sinh A Ngô Quyền
    70 m
  • Nhà hộ sinh A
    70 m
  • Phá thai an toàn ở Nhà hộ sinh A - TTYT Hoàn Kiếm
    80 m
  • Trang Tien
    110 m
  • Infostones Bookshop
    140 m
  • A Dong Art Gallery
    150 m
  • American Club
    160 m
  • L'Epicerie du Metropole
    160 m
  • August 19 Garden
    190 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until12:00

Getting around

  • Airport transfer fee1400000 VND
  • Travel time to airport (minutes)30

Extras

  • Breakfast charge (unless included in room price)500000 VND

The property

  • Non-smoking rooms/floorsYes
  • Number of rooms 107
  • Room voltage220
  • Year property opened1920
Property announcements

In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information

Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information

Due to COVID-19 circumstances a dedicated hotline has been made available to guests in order to answer questions and best prepare their stay

The hotel has an ‘ALL Safe Officer’, a dedicated health and safety officer to oversee all procedures and assist guests with queries related hotel operations and preventative measures

Food and beverage options such as breakfast might be limited or unavailable during this time. Please contact the property for more information.

Due to the ongoing Coronavirus (COVID-19) situation, this property can only accept bookings from fully vaccinated guests. Vaccination certificates and/or other documents as required by law must be presented at check-in. Please contact the property for more information.

Reviews of Hotel de l'Opera Hanoi - Mgallery from real guests

Provided by verified guests of Agoda
8.5
/
10
Cleanliness8.8
Facilities8.1
Location9.2
Room comfort and quality8.7
Service8.7
Value for money8.2
High score for Hanoi
Rating
9+ Exceptional (192)
8-9 Excellent (110)
7-8 Very Good (94)
6-7 Good (39)
<6 Below Expectation (32)
Time of the year
Mar - May (109)
Jun - Aug (145)
Sep - Nov (111)
Dec - Feb (102)
All guests (736)
All room types
All languages

Show reviews that mention 

Showing 467 verified guest comments
12345
10.0
Exceptional
Thoa from Vietnam
Couple
Deluxe King Room
Stayed 1 night in May 2019

Short trip in Capital”

We have a comfortable stay at Hotel de l'Opera Hanoi - MGallery by Sofitel . The room is very nice, clean, the friendly staff especially Long at the front desk, who give us the excellent recommendation " Bun Ngan" local dish that we were really enjoy through his suggestion . Many thanks to Long for helping us have a wonderful time in Hanoi during the weather crazy hot of 45 degrees Celsius..

Reviewed May 23, 2019

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Dear Thoa, Thank you for choosing Mgallery de L’opera Hanoi and we are very delighted to know you enjoy your staying with us. At the hotel,we strike to maintain high standard and always try to exceed your expectation. Moreover, I already shared your inspiring comments to our team; it is the motivation which encourages our team to improve the quality of our service. Once again, thank you for your feedback and we are looking forward to welcoming you back our hotel soon. Best regards,

Responded December 02, 2019
Hotel de l'Opera Hanoi - Mgallery
10.0
Exceptional
Richard from United Kingdom
Solo traveler
Deluxe Twin Room
Stayed 2 nights in February 2019

Excellent hotel”

I stayed in the hotel for my last 2 nights in Hanoi, everything was very easy in regards to checking in, the room was clean and well presented. The only downside I might say was the restaurant as while the food was great, it did take quite a while to be served, even when there were less people in than normal. All in all I would reccomend this hotel

Reviewed February 27, 2019

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Dear Richard, Thank you for choosing Mgallery de L’opera Hanoi and we are very delighted to know you enjoy your staying with us. At the hotel,we strike to maintain high standard and always try to exceed your expectation. Moreover, I already shared your inspiring comments to our team; it is the motivation which encourages our team to improve the quality of our service. Once again, thank you for your feedback and we are looking forward to welcoming you back our hotel soon. Best regards,

Responded December 02, 2019
Hotel de l'Opera Hanoi - Mgallery
10.0
Exceptional
Dylan from United States
Couple
Grand Deluxe King Bed
Stayed 1 night in October 2019

One of the best hotels in Hanoi”

Very happy with this hotel, very comfortable room and great staff/service. We've stayed at many, many hotels around Hanoi, Vietnam and South East Asia and this hotel was up there, Sofitel standard for sure.

Reviewed October 13, 2019

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Dear Mr. Dylan, Thank you for choosing Mgallery Hotel de l’opera Hanoi and we are very delighted to know you enjoy your staying with us. Moreover, I already shared your inspiring comments to our team; it is the motivation which encourages our team to improve the quality of our service. Once again, thank you for your feedback and we are looking forward to welcoming you back our hotel soon. Best regards, Le Thu Ha, Marketing and Communication Manager.

Responded November 25, 2019
Hotel de l'Opera Hanoi - Mgallery
10.0
Exceptional
Danny from Malaysia
Solo traveler
Deluxe King Room
Stayed 1 night in May 2022

Tip Top above the rest in its Class”

Highly recommended, breakfast is good, staff are friendly and pleasant and alqays offer to assist

Reviewed May 14, 2022

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10.0
Exceptional
Bui from Vietnam
Business traveler
Deluxe Twin Room
Stayed 1 night in September 2019

Nice botique hotel in the heart of Hanoi”

Great location! Great breakfast selection. Nice staff.

Reviewed September 24, 2019

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Dear Bui, We very much appreciate your comments regarding your stay at Mgallery Hotel de l’opera Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team, and I am sure that your feedback will serve as an encouragement to all of our staff as we are striving to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Marketing and Communication Manager.

Responded November 25, 2019
Hotel de l'Opera Hanoi - Mgallery
10.0
Exceptional
Clinton from Australia
Couple
Deluxe Twin Room
Stayed 3 nights in August 2019

Great hotel, location and service”

A beautiful hotel with amazing charm and excellent service

Reviewed August 15, 2019

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Dear Clinton, We very much appreciate your comments regarding your stay at Mgallery Hotel de l’opera Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team, and I am sure that your feedback will serve as an encouragement to all of our staff as we are striving to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Marketing and Communication Manager.

Responded November 25, 2019
Hotel de l'Opera Hanoi - Mgallery
9.2
Exceptional
Siok
Group
Deluxe Twin Room
Stayed 2 nights in August 2019

Exceptional”

There were some hiccups before we arrive, but it was resolved with the hotel pretty quickly due to their responsiveness. We were there for a bachelorette celebration, and the hotel was really kind to make some arrangements to have the room set up for our group. Many thanks to Mr Chien, Ms Trang, and all the great staff at Hotel de l'opera who made our stay an enjoyable one. The beds were comfy, and the room was spacious. As this was a short trip, we did not have time to explore the hotel facilities. Nonetheless, it was a good and restful stay and we will definitely come back to Hotel de l'opera if we visit Hanoi again!

Reviewed August 26, 2019

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Dear Siok, Thank you for choosing Mgallery de L’opera Hanoi and we are very delighted to know you enjoy your staying with us. At the hotel,we strike to maintain high standard and always try to exceed your expectation. Moreover, I already shared your inspiring comments to our team; it is the motivation which encourages our team to improve the quality of our service. Once again, thank you for your feedback and we are looking forward to welcoming you back our hotel soon. Best regards,

Responded December 02, 2019
Hotel de l'Opera Hanoi - Mgallery
10.0
Exceptional
Huỳnh from Vietnam
Couple
Deluxe King Room
Stayed 1 night in December 2020

Great hotel!”

It has good location, staffs is nice

Reviewed December 30, 2020

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10.0
Exceptional
NGUYEN from Vietnam
Business traveler
Deluxe Twin Room
Stayed 2 nights in March 2021

phong dep ! nhan vien than thien ”

phong dep ! nhan vien than thien

Reviewed December 02, 2021

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Quý khách thân mến, Chân thành cảm ơn những ý kiến đóng góp của Quý khách về khách sạn Hotel de l'Opera Hanoi. Ý kiến phản hồi tích cực của chị là niềm tự hào của chúng tôi. Tôi sẽ chia sẻ ý kiến đóng góp của chị với đội ngũ nhân viên của mình. Chắc chắn đó sẽ là nguồn động viên khích lệ đối với toàn bộ tập thể nhân viên của chúng tôi bởi chúng tôi luôn nỗ lực không ngừng nâng cấp chất lượng các dịch vụ của mình. Chúng tôi hy vọng lần tới có dịp đi qua Hà Nội, chị cũng sẽ có những trải nghiệm tuyệt vời và thoải mái tại khách sạn Hotel de l'Opera Hanoi Trân trọng Quế Anh Hoàng Quản lý Truyền thông & Tiếp thị

Responded December 22, 2021
Hotel de l'Opera Hanoi - Mgallery
10.0
Exceptional
Giang from Vietnam
Solo traveler
Deluxe King Room
Stayed 1 night in April 2022

5star hotel”

Nice view and nice room

Reviewed April 28, 2022

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Dear Giang, Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Que Anh Hoang Marketing & Communications Manager

Responded May 09, 2022
Hotel de l'Opera Hanoi - Mgallery
10.0
Exceptional
Quang from Vietnam
Business traveler
Deluxe King Room
Stayed 2 nights in April 2022

good”

everything was superd

Reviewed July 10, 2022

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Dear Mr. Quang, Thank you very much for staying with Hotel de l'Opera Hanoi and for taking the time to provide your precious comment. We are all pleased to hear that you were happy with our hotel in general. We will definitely pass on your kind encouraging words to our colleagues, who will be inspired. We look forward to welcoming back to Hotel de l'Opera Hanoi in near future. Kind regards, Hoang Que Anh (Ms.) Marketing & Communications Manager.

Responded July 11, 2022
Hotel de l'Opera Hanoi - Mgallery
9.2
Exceptional
Yuksel from Turkey
Couple
Deluxe King Room
Stayed 2 nights in August 2019

Staff”

One of the most kind and helpful staff we have ever seen. Location is perfect also, facilities could be better.

Reviewed August 26, 2019

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Dear Yuksel, A sincere thank you for choosing Mgallery Hotel de l’opera Hanoi and for taking your time to review our hotel, we are delighted to know you had enjoyable experience while staying with us. We hope to have many more opportunities to be of service again in future. Warm regards,

Responded December 02, 2019
Hotel de l'Opera Hanoi - Mgallery
9.6
Exceptional
Xuan from Vietnam
Group
Deluxe King Room
Stayed 1 night in October 2020

Amazing”

Good for your choices 💪

Reviewed October 18, 2020

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9.6
Exceptional
Minh from Vietnam
Business traveler
Deluxe King Room
Stayed 1 night in December 2018

Great location ”

Nice location, professional staffs.

Reviewed June 18, 2019

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Dear Minh, We very much appreciate your comments regarding your stay at Mgallery Hotel de l’opera Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team, and I am sure that your feedback will serve as an encouragement to all of our staff as we are striving to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Responded December 02, 2019
Hotel de l'Opera Hanoi - Mgallery
8.4
Excellent
Yen from Vietnam
Business traveler
Deluxe King Room
Stayed 1 night in November 2020

Poor customer service”

Staff were poorly trained. They kept my ID when i checked in and never gave back until I found out 4 days later. They didn't even know until I asked. Staff knows little about new e-VAT issuance. I received different answers from different staff. I was also requested to pay up front because i don't have a credit card, even though my booking was confirmed and guaranteed by my company. Anyway, everything was fine but my overall experience was totally frustrating and annoying. I won't come back and won't recommend my company to stay in this hotel.

Reviewed November 06, 2020

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8.4
Excellent
Timothy from Thailand
Business traveler
Deluxe King Room
Stayed 1 night in June 2019

Large, beautiful rooms, great location, average breakfast”

Rooms are big, especially the bathrooms. Bed is a central , raised element, giving it a spacious look and feel. Location is excellent with access to taxis and transport. Bathroom is enormous. But be careful of the lip in the floor in between the sink area and the toilet. I tripped on it twice. Breakfast buffet was small and disappointing. Coffee weak and lacking in flavour. Next time I will get breakfast outside

Reviewed June 28, 2019

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Dear Timothy, Thank you for choosing Mgallery de L’opera Hanoi and we are very delighted to know you enjoy your staying with us. At the hotel,we strike to maintain high standard and always try to exceed your expectation. Moreover, I already shared your inspiring comments to our team; it is the motivation which encourages our team to improve the quality of our service. Once again, thank you for your feedback and we are looking forward to welcoming you back our hotel soon. Best regards,

Responded December 02, 2019
Hotel de l'Opera Hanoi - Mgallery
8.8
Excellent
Lalada from Thailand
Business traveler
Grand Deluxe Double Room
Stayed 2 nights in May 2019

Good place for business trip and nearly exhibition in Ha Noi ”

Has good restaurant and shopping mall around the hotel

Reviewed May 14, 2019

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Dear Lalada, We very much appreciate your comments regarding your stay at Mgallery Hotel de l’opera Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team, and I am sure that your feedback will serve as an encouragement to all of our staff as we are striving to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards,

Responded December 02, 2019
Hotel de l'Opera Hanoi - Mgallery
8.4
Excellent
Thi from Vietnam
Solo traveler
Deluxe King Room
Stayed 1 night in July 2020

Good location, welcoming staffs”

A good hotel for travellers who want to stay close to tourist district and old square in Hanoi.

Reviewed August 14, 2020

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7.6
Very good
Julian from Vietnam
Solo traveler
Deluxe King Room
Stayed 2 nights in March 2022

Not as good as sister hotel in Saigon ”

Stayed at the hotel for 2 nights - Friday and Saturday I had previously stayed at the Hotel des Artes M Gallery in Saigon which is beautiful and this was a poor relation in every respect. Staff were very friendly but the facilities simply didn’t live up to my expectations. The best thing was that bed was extremely comfortable and I had a great nights sleep both nights The hotel was deserted due to the borders being closed and I hope the Sofitel management could use the opportunity with no guests to spruce things up

Reviewed March 15, 2022

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Dear Julian, Thank you for taking the time to share with us your personal feedback regarding your recent experience at Hotel de l'Opera Hanoi - MGallery. We are sorry to read that your stay with us did not meet your expectations. All your feedback has been considered and appreciated as it is through these that we get to improve our services and products. Please rest assured that we are taking the appropriate measures to address the problems. On the other hand, thank you very much for your compliment on our staffs warm hospitality. Please rest assured that I will share your precious words to them as a great encouragement. Again, we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hoang Que Anh (Ms.) Marketing & Communications Manager

Responded March 17, 2022
Hotel de l'Opera Hanoi - Mgallery
8.0
Excellent
Georges-Olivier from Vietnam
Couple
Suite
Stayed 2 nights in April 2022

Nice place, great breakfast”

Nice location, great breakfast (croque monsieur, etc… excellent service. However, junior suit had a bad smell, internet is a bit slow.

Reviewed April 18, 2022

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Dear Geoges-Oliver, Thank you for taking the time to share with us your personal feedback regarding your recent experience at Hotel de l'Opera Hanoi - MGallery. We are sorry to read that some elements during your stay with us did not meet your expectations. All your feedback has been considered and appreciated as it is through these that we get to improve our services and products. Please rest assured that we are taking the appropriate measures to address the problems. On the other hand, thank you very much for your compliment on our location and breakfast quality. Please rest assured that I will share your precious words to them as a great encouragement. Again, we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hoang Que Anh (Ms.) Marketing & Communications Manager

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