Hotel Casa Merced
Hotel Casa Merced
Hotel Casa Merced
Hotel Casa Merced
Hotel Casa Merced
Hotel Casa Merced
Hotel Casa Merced

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Hotel Casa Merced

Honorato Vázquez 7-36, entre Borrero y Luis Cordero (sector de la Iglesia de la Merced), Centro Historico, Cuenca, Ecuador, 010101 - See map

Conveniently situated in the Centro Historico part of Cuenca, this property puts you close to attractions and interesting dining options. This 3-star property is packed with in-house facilities to improve the quality and joy of your stay.


Front desk [24-hour]

Airport transfer

Free Wi-Fi in all rooms!

Daily housekeeping



Airport transfer

Valet parking

Pets allowed

Shuttle service

Game room


Free Wi-Fi in all rooms!

Front desk [24-hour]


373 reviews

373 reviews

See map


Location rating score

Exceptional location
Exceptional for walking
Walkable places
60 m
Abraham Lincoln Cultural Center
110 m
Tal Cual
120 m
140 m
Museo Remigio Crespo Toral
150 m
Closest landmarks
Police Station
140 m
Cuenca Net
210 m
210 m
The Ruins of Todos Los Santos
240 m
Terra Diversa/The Travel Center
240 m
Value for money7.3
Location rating9.3

Rooms available at Hotel Casa Merced

Deluxe Double Room with Extra Bed
  • Room size: 35 m²/377 ft²
  • Garden view
  • 1 single bed and 1 queen be...
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Double Room with Garden View
  • Room size: 18 m²/194 ft²
  • Garden view
  • 1 double bed
Enter dates to see prices
Queen Room with Garden View
  • Room size: 30 m²/323 ft²
  • Garden view
  • 1 queen bed
Enter dates to see prices
Duplex Quadruple Room
  • Room size: 40 m²/431 ft²
  • Garden view
  • 2 single beds and 1 double ...
Enter dates to see prices
Duplex Studio
  • Room size: 45 m²/484 ft²
  • Garden view
  • 3 single beds and 1 double ...
Enter dates to see prices
Family Room with Garden View
  • Room size: 45 m²/484 ft²
  • Garden view
  • 4 single beds and 1 double ...
Enter dates to see prices
Twin Room with Garden View
  • Room size: 18 m²/194 ft²
  • Garden view
  • 2 single beds
Enter dates to see prices
Standard Family Room
  • Room size: 45 m²/484 ft²
  • Garden view
  • 1 single bed and 1 double b...
Enter dates to see prices
Economy Twin Room
  • Room size: 30 m²/323 ft²
  • Shower
  • 2 single beds
Enter dates to see prices

Top things to do in Cuenca

Up to 10% off

Popular things to do

popular things to do
More about Hotel Casa Merced

More about Hotel Casa Merced

Experience Comfort and Convenience at Hotel Casa Merced

Welcome to Hotel Casa Merced, a charming 3-star hotel located in the heart of Cuenca, Ecuador. With its prime location, comfortable accommodations, and excellent amenities, Hotel Casa Merced is the perfect choice for both business and leisure travelers. Check-in at Hotel Casa Merced begins at 03:00 PM, allowing you to settle in and start your Cuenca adventure at your own pace. The friendly and attentive staff will be there to welcome you and ensure a smooth check-in process. Whether you're arriving early in the day or late in the evening, the hotel's 24-hour front desk is always ready to assist you. When it's time to check out, Hotel Casa Merced offers a convenient check-out time of 11:00 AM. This allows you to enjoy a leisurely morning before bidding farewell to this wonderful city. If you have any special requests or need assistance with your departure, the hotel staff will be more than happy to help. At Hotel Casa Merced, families with young children are welcomed with open arms. The hotel's child policy allows children between the ages of 0 to 5 to stay free of charge, making it an ideal choice for families traveling with little ones. The hotel's comfortable and spacious rooms provide the perfect setting for a relaxing and enjoyable family vacation. With its central location, comfortable accommodations, and family-friendly policies, Hotel Casa Merced is the perfect base for exploring all that Cuenca has to offer. Whether you're here for business or pleasure, you'll find everything you need to make your stay a memorable one. Book your stay at Hotel Casa Merced today and experience the warmth and hospitality of Cuenca in a cozy and welcoming atmosphere.

Unwind and Have Fun at Hotel Casa Merced's Entertainment Facilities

Hotel Casa Merced in Cuenca, Ecuador offers a range of entertainment facilities that are sure to keep guests entertained throughout their stay. Whether you're looking to relax with a drink, dance the night away, or enjoy some outdoor activities, this hotel has it all. The bar at Hotel Casa Merced is the perfect place to unwind after a long day of exploring the city. Sip on a refreshing cocktail or indulge in a glass of wine while enjoying the cozy ambiance. For those who love to dance, the hotel also features a vibrant nightclub where you can let loose and party until the early hours of the morning. If you prefer to spend your time outdoors, Hotel Casa Merced has a beautiful garden where you can soak up the sun and enjoy the fresh air. Take a leisurely stroll through the well-maintained grounds or find a quiet spot to relax and read a book. For some friendly competition, head to the games room where you can challenge your friends or family to a game of pool or table tennis. The shared lounge/TV area is also available for guests to gather and watch their favorite shows or movies. And if you're feeling brave and want to showcase your singing talents, Hotel Casa Merced even has a karaoke room where you can belt out your favorite tunes. Gather your friends and have a fun-filled karaoke night to remember. No matter what your idea of entertainment is, Hotel Casa Merced has something to offer for everyone. So come and experience a truly enjoyable stay at this fantastic hotel.

Unleash Your Adventurous Spirit at Hotel Casa Merced's Sports Facilities

At Hotel Casa Merced, we believe in catering to the needs of all our guests, including the adventure enthusiasts. Nestled amidst the breathtaking landscapes of Cuenca, Ecuador, our hotel offers an array of sports facilities that will satisfy your thirst for outdoor activities. Lace up your hiking boots and explore the stunning hiking trails surrounding the hotel, where you can immerse yourself in nature's beauty and challenge yourself with varying terrains. Whether you are a beginner or an experienced hiker, our trails cater to all levels of expertise, promising an unforgettable adventure.

Convenience Facilities at Hotel Casa Merced

Hotel Casa Merced in Cuenca, Ecuador offers a wide range of convenience facilities to ensure a comfortable and hassle-free stay for its guests. From laundry service to room service, you'll find everything you need right at your fingertips. The hotel provides safety deposit boxes to keep your valuable belongings secure, and a dedicated concierge is available to assist you with any queries or requests you may have. Stay connected with complimentary Wi-Fi in public areas and enjoy the convenience of having a designated smoking area for smokers. For guests who prefer to stay in their rooms, free Wi-Fi is available in all rooms. The hotel also offers dry cleaning services, luggage storage, and daily housekeeping to ensure that your room is always clean and tidy. With these convenience facilities, Hotel Casa Merced aims to provide a seamless and enjoyable experience for all its guests.

Convenient Transport Facilities at Hotel Casa Merced in Cuenca, Ecuador

Hotel Casa Merced in Cuenca, Ecuador offers a range of convenient transport facilities to ensure a hassle-free stay for its guests. Whether you are arriving by air or exploring the city, the hotel has got you covered. With its airport transfer service, you can enjoy a seamless journey from the airport to the hotel, allowing you to start your vacation on the right note. For those looking to explore the vibrant city of Cuenca, the hotel provides tours that allow you to discover the city's rich culture and history. With knowledgeable guides, you can visit popular attractions and hidden gems, gaining a deeper understanding of the local heritage. Parking is never a concern at Hotel Casa Merced, as the hotel offers valet parking and a car park for guests who prefer to drive. If you prefer not to drive, the hotel also provides a shuttle service, making it easy to navigate the city without the hassle of finding parking. Additionally, the hotel's ticket service ensures that you can conveniently book tickets for various attractions and events during your stay. With its comprehensive range of transport facilities, Hotel Casa Merced aims to provide a seamless and enjoyable experience for all its guests, allowing them to explore Cuenca with ease and convenience.

Indulge in Culinary Delights at Hotel Casa Merced

At Hotel Casa Merced in Cuenca, Ecuador, dining is an experience that goes beyond mere sustenance. With a range of dining facilities available, guests are spoilt for choice when it comes to satisfying their culinary cravings. Start your day off right at the hotel's charming coffee shop, where you can savor a freshly brewed cup of coffee and enjoy a selection of delectable pastries. For a more substantial meal, head to the hotel's restaurant, where you can indulge in a variety of mouthwatering dishes crafted with locally sourced ingredients. Whether you're in the mood for traditional Ecuadorian cuisine or international flavors, the restaurant's diverse menu is sure to please even the most discerning palate. If you prefer to dine in the comfort of your own room, take advantage of the convenient room service option, allowing you to enjoy a delicious meal without having to leave the comfort of your cozy accommodation. With daily housekeeping ensuring that your room is always neat and tidy, you can relax and savor your meal without any worries. At Hotel Casa Merced, every dining experience is a delight, making your stay in Cuenca truly memorable.

Comfort and Variety at Hotel Casa Merced

Hotel Casa Merced in Cuenca, Ecuador, offers a wide range of room options to suit every traveler's needs. From spacious Deluxe Double Rooms with Extra Beds to cozy Double Rooms with Garden Views, there is something for everyone. For those traveling with family or friends, the Duplex Quadruple Room and Family Room with Garden View provide ample space and comfort. The Duplex Studio is perfect for those seeking a modern and stylish accommodation option. And for budget-conscious travelers, the Economy Twin Room offers great value without compromising on comfort. Booking these rooms on Agoda not only ensures the best prices, but also guarantees a hassle-free experience. With Agoda's easy-to-use platform, you can easily compare room options, read reviews from other guests, and make your reservation in just a few clicks. So why wait? Book your stay at Hotel Casa Merced today and enjoy a memorable and comfortable stay in Cuenca.

Discover the Rich History of Centro Historico in Cuenca, Ecuador

Immerse yourself in the captivating charm of Cuenca's Centro Historico, a UNESCO World Heritage site that showcases the city's rich history and cultural heritage. Nestled in the heart of Cuenca, this historic district is a treasure trove of architectural marvels, cobblestone streets, and vibrant plazas. As you wander through the narrow streets of Centro Historico, you'll be transported back in time to the colonial era. Admire the well-preserved colonial buildings with their colorful facades and intricate balconies, which stand as a testament to the city's Spanish colonial past. Explore the stunning churches and cathedrals that dot the area, such as the iconic Cuenca Cathedral with its stunning blue domes. Centro Historico is not just a feast for the eyes; it also offers a plethora of cultural experiences. Visit the many museums and art galleries that showcase the works of local artists and delve into the city's fascinating history. Take a leisurely stroll along the Tomebamba River, which runs through the district, and soak in the serene atmosphere. With its charming ambiance, historical significance, and cultural richness, Centro Historico is a must-visit destination for history buffs, architecture enthusiasts, and anyone seeking an authentic Ecuadorian experience. Stay at Hotel Casa Merced, conveniently located in the heart of this enchanting district, and let the magic of Centro Historico unfold right at your doorstep.

Convenient Transportation from the Airport to Hotel Casa Merced in Cuenca, Ecuador

Located in the heart of Centro Historico in Cuenca, Ecuador, Hotel Casa Merced offers a charming and comfortable stay for travelers. Getting to the hotel from the nearest airport is a breeze, thanks to the convenient transportation options available. If you are arriving at Mariscal Lamar International Airport, the closest airport to Cuenca, you have several transportation choices to reach Hotel Casa Merced. The most convenient option is to take a taxi directly from the airport to the hotel. Taxis are readily available outside the airport terminal, and the journey to Hotel Casa Merced takes approximately 15 minutes. The friendly and knowledgeable drivers can provide you with a smooth and hassle-free ride, allowing you to relax and enjoy the scenic views of Cuenca. Another option to consider is the airport shuttle service provided by Hotel Casa Merced. You can arrange for a shuttle pick-up in advance, ensuring a seamless transition from the airport to the hotel. The shuttle service offers a comfortable and reliable way to travel, especially if you have a lot of luggage or prefer not to navigate public transportation. Once you arrive at Hotel Casa Merced, you will be greeted by the hotel's warm and welcoming staff, ready to assist you with any additional information or services you may need during your stay. With its central location in the historic center of Cuenca, the hotel is conveniently situated near popular attractions, restaurants, and shops, making it an ideal choice for exploring the city. Whether you choose to take a taxi or utilize the hotel's shuttle service, getting from the airport to Hotel Casa Merced is a stress-free experience, allowing you to start your Cuenca adventure with ease and comfort.

Discover the Vibrant Surroundings of Hotel Casa Merced

Hotel Casa Merced is ideally located amidst a vibrant neighborhood in Cuenca, Ecuador, offering easy access to a range of exciting landmarks and attractions. Just a short stroll away, guests will find themselves immersed in the lively atmosphere of Kaos, a popular local hangout known for its vibrant music and delicious cuisine. For those seeking a taste of the local arts scene, Teatro Casa de Cultura is just around the corner, hosting a variety of cultural performances and events throughout the year. History enthusiasts will be delighted to discover the nearby Pumapungo Museo, where they can explore fascinating exhibits showcasing the rich heritage of the region. Meanwhile, food lovers can indulge in the culinary delights of La Mesa, a renowned restaurant offering mouthwatering Ecuadorian dishes with a modern twist. And for those looking to explore the natural beauty of the area, Metropolitan Touring provides a range of tours and excursions to nearby natural attractions. With its prime location, Hotel Casa Merced offers guests the perfect base to explore the diverse and captivating surroundings of Cuenca. Whether you're interested in art, history, cuisine, or simply soaking up the local atmosphere, this hotel is the ideal choice for a memorable stay in Ecuador.

A Culinary Journey in the Heart of Cuenca

Hotel Casa Merced is surrounded by a diverse range of restaurants that will take you on a culinary journey through the heart of Cuenca. Quo Vadis offers a fusion of international flavors, while Don Colon Restaurant serves up traditional Ecuadorian dishes bursting with local ingredients. For seafood lovers, Oro Mar is a must-visit, offering a delectable selection of fresh seafood delicacies. If you're craving Italian cuisine, Gastronomia Italiana will transport you to the streets of Italy with their authentic pasta and pizza dishes. The Coffee Bean Cafe is perfect for a quick bite or a relaxing cup of coffee, while Jazz Society Cafe is a haven for music lovers, offering live jazz performances and delicious food. For those seeking traditional Ecuadorian cuisine, restaurant guapondelig is a hidden gem, serving up mouthwatering local dishes. Mayu Smokehouse & Bakery is a must-visit for meat lovers, offering a variety of smoked meats and freshly baked goods. Salumeria Vecchia Modena is a haven for charcuterie enthusiasts, offering a wide selection of cured meats and cheeses. And if you're in the mood for a taste of the Mediterranean, Terra is the place to be, with their flavorful Mediterranean-inspired dishes. With such a diverse array of dining options right at your doorstep, Hotel Casa Merced is the perfect base for food enthusiasts looking to explore the vibrant culinary scene of Cuenca.

Shop 'til you drop at Hotel Casa Merced's surrounding shopping landmarks

Located in the heart of Cuenca, Hotel Casa Merced is surrounded by a plethora of shopping landmarks that will satisfy even the most avid shoppers. Just a short stroll away, you'll find Vaz Corp, a trendy boutique offering unique clothing and accessories. For those looking to explore the local arts scene, the nearby Mashca Galeria and Galeria de Arte Contemporaneo Ariel Dawi showcase a wide range of contemporary artworks. If you're in need of some retail therapy, head over to Galeria Versailles, where you'll discover a treasure trove of handmade crafts and souvenirs. And don't forget to visit Barrancos Panama Hats for the perfect Ecuadorian accessory. With so many shopping options in the vicinity, Hotel Casa Merced is the ideal base for a memorable shopping spree in Cuenca.

Affordable Luxury: Experience Comfort at Hotel Casa Merced

Discover the perfect blend of luxury and affordability at Hotel Casa Merced in the charming city of Cuenca, Ecuador. With an average price of just $59 per room, this hidden gem offers exceptional value for money, making it an ideal choice for budget-conscious travelers. Compared to the average price of $84 for a hotel room in Cuenca, Hotel Casa Merced stands out as an affordable option without compromising on quality or comfort. At Hotel Casa Merced, you can expect nothing less than a delightful stay in well-appointed rooms that exude charm and elegance. Each room is thoughtfully designed with modern amenities to ensure a comfortable and relaxing experience. From plush bedding to spacious en-suite bathrooms, every detail has been carefully considered to meet the needs of discerning travelers. Not only does Hotel Casa Merced offer exceptional value for money, but it also boasts a prime location in the heart of Cuenca. Situated in a vibrant neighborhood, you'll be just steps away from popular attractions, bustling markets, and a wide array of dining options. Whether you're exploring the city's rich history, indulging in local cuisine, or simply immersing yourself in the vibrant culture, Hotel Casa Merced provides the perfect base for your Cuenca adventure. Book your stay at Hotel Casa Merced today and experience luxury without breaking the bank. With its affordable pricing and impeccable service, this hotel is a true standout in Cuenca's hospitality scene.

A Gem in the Heart of Cuenca

Hotel Casa Merced in Cuenca, Ecuador has garnered a reputation for providing exceptional experiences to its guests, as reflected in its outstanding customer ratings. With an impressive overall rating of 8.5, this hotel has consistently exceeded the expectations of its visitors, leaving them delighted and eager to recommend it to others. One of the standout features of Hotel Casa Merced is its unbeatable location, earning a remarkable rating of 9.3. Situated in the heart of Cuenca, guests are treated to the convenience of being within walking distance to the city's most popular attractions, vibrant markets, and charming cafes. Whether it's exploring the historic city center or immersing oneself in the local culture, this hotel's prime location ensures that guests can make the most of their time in Cuenca. Another aspect that sets Hotel Casa Merced apart is its dedicated staff, who have been commended for their exceptional performance with a rating of 8.0. From the moment guests step foot into the hotel, they are greeted with warm smiles and genuine hospitality. The staff members go above and beyond to ensure that every need is met, providing personalized recommendations, arranging transportation, and attending to any requests promptly and efficiently. With their attentiveness and friendly demeanor, the staff at Hotel Casa Merced create a welcoming and comfortable atmosphere for all guests.

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Amenities and facilities

Review score


Languages spoken
  • English
  • French
  • Spanish
  • Bicycles
Internet access
  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Game room
  • Garden
  • Hiking
  • Karaoke
  • Nightclub
  • On-site entertainment
  • Pub crawl
  • Ticket services
  • Tours
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Cashless payment service
  • Doctor/nurse on call
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Physical distancing of at least 1 meter
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Alternative meal arrangement
  • Bar
  • Coffee shop
  • Happy hour
  • Restaurants
  • Room service
  • Snack bar
Services and conveniences
  • Concierge
  • Contactless check-in/out
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Grooming service
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Smoking area
  • Terrace
  • Xerox/fax in business center
For the kids
  • Family room
  • Kids meal
  • Playground
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [private]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
Getting around
  • Airport transfer
  • Car park [on-site]
  • Shuttle service
  • Valet parking
Available in all rooms
  • Free bottled water
  • Ironing facilities
  • Linens
  • Outdoor furniture
  • Private bathroom
  • Separate dining area
  • Shower
  • Toiletries
  • Towels
  • Trash cans
  • Wake-up service
  • Wooden/parqueted flooring

Food and dining

Restaurants on site
La Chakana
  • Cuisine: International, Latin American
  • Menu: Buffet, A-la-carte


Honorato Vázquez 7-36, entre Borrero y Luis Cordero (sector de la Iglesia de la Merced), Centro Historico, Cuenca, Ecuador, 010101


Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-5 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 6 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

  • Check-in from15:00
  • Check-in until00:00
  • Check-out from08:00
  • Check-out until11:00

Property announcements

Please inform Hotel Casa Merced in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions.

Reviews of Hotel Casa Merced from real guests

Very good
Value for money7.3
High score for Cuenca
9+ Exceptional (0)
8-9 Excellent (1)
7-8 Very Good (0)
6-7 Good (0)
<6 Below Expectation (1)
Guest Type
Room Type
Showing 2 verified guest comments
Chih-Yue from United States
Double Room with Garden View
Stayed 4 nights in September 2022

Second time is the charm”

I stayed there twice for 11 days out of a time period of two weeks. The first time was ok and I gave them a fair review. The second was great and it proves a fair review always works. Their staff, Janet and Borios, are wonderful people. Thank you!

Reviewed September 15, 2022
Chih-Yue from United States
Economy Twin Room
Stayed 7 nights in August 2022

Get your cash ready at check-in”

Beware: no credit card accepted at check-in. They should have made it clear during the reservation. Hot shower is pending on your luck. The location is 5 star but expect the party noise all night long during the weekend. The breakfast is meatless, a couple links or bacon will help.

Reviewed September 06, 2022
This is a popular property. Don't miss out!

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