Excellent8.9
Based on76reviews
Hotel des Balances
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Interior view
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9.4 Exceptional location
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9.4Location
  • Close to public transportation

  • 1.3 km - Ufschott Beach

  • Free Wi-Fi in all rooms

  • Bar

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More about Hotel des Balances

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Verified traveler reviews

Agoda Reviews (76)
Booking.com Reviews (977)

8.9

Filter by traveler type
  • Cleanliness 9.3
  • Facilities 8.7
  • Location 9.4
  • Room comfort and quality 8.5
  • Service 9.1
  • Value for money 8.4
Excellent
based on 4 reviews
  • Cleanliness 8.0
  • Location 8.5
  • Room comfort and quality 8.5
  • Service 8.0
  • Value for money 8.0
  • Cleanliness 9.2
  • Facilities 9.0
  • Location 9.3
  • Room comfort and quality 8.4
  • Service 9.0
  • Value for money 8.1
Exceptional
based on 8 reviews
  • Cleanliness 9.5
  • Facilities 8.0
  • Location 9.8
  • Room comfort and quality 9.3
  • Service 9.8
  • Value for money 8.8
Excellent
based on 4 reviews
  • Cleanliness 9.5
  • Facilities 9.0
  • Location 10.0
  • Room comfort and quality 5.0
  • Service 9.0
  • Value for money 8.5
Exceptional
based on 5 reviews
  • Cleanliness 9.6
  • Facilities 8.8
  • Location 9.2
  • Service 8.8
  • Value for money 10.0
Exceptional
based on 7 reviews
  • Cleanliness 10.0
  • Facilities 7.2
  • Location 9.7
  • Room comfort and quality 10.0
  • Service 9.4
  • Value for money 8.9
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Room type
  • Suite
  • Double River View
  • Junior Suite
  • Double Room with City View
  • Double Room with River View
  • Triple Room with City View
  • Double Room for Single Use with City View
  • Triple Room with River View
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10.0
Jeongryun from South Korea
Group
Suite
Stayed 1 night in March 2017
perfect stay for me”
the location, the room condition, the staff all the elements were really great. the best is the view from the terrace. i cannot forget the moment. really recommend this hotel for travelers. i will defintely visit again.
Reviewed April 22, 2017
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10.0
Latifah from Singapore
Couple
Double Room with River View
Stayed 3 nights in April 2017
Perfect”
Perfect
Reviewed April 20, 2017
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8.4
Dumrongphom from Thailand
Family with teens
Triple Room with River View
Stayed 1 night in November 2016
Excellent”
The location on the map is quite difficult to find. But the hotel and staff is good.
Reviewed March 22, 2017
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9.2
Belinda from Canada
Solo traveler
Double Room for Single Use with City View
Stayed 1 night in March 2017
Lovely hotel, great location”
This is a lovely hotel in a great location. Plenty of restaurants and shopping nearby. Train station and bus stop close by. Friendly staff. Lovely room and L'Occitane products provided. Expected at least complimentary continental breakfast to be included.
Reviewed March 19, 2017
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9.6
Jacob from United States
Couple
Double Room with River View
Stayed 1 night in December 2016
Lovely hotel”
We paid a bit more for a river view - totally worth it!
Reviewed January 01, 2017
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10.0
Betty from United States
Couple
Double Room with River View
Stayed 2 nights in November 2016
The staff was very friendly and helpful. The room was clean and sparkling. View fantastic. Walking ”
Staff went out of their way to assist you. Mt. Pilatus was closed both days we were there. We had bought our tickets on line from Viator. Staff tried to call this place to get a refund for our tickets. They were unable to talk to anyone by phone or email. Buy your Mt. Pilatus tickets at the hotel.
Reviewed November 19, 2016
1 traveler found this review helpful. Did you? |
8.8
Molly from United States
Couple
Junior Suite
Stayed 2 nights in October 2016
Beautiful views”
The Hotel des Balances was truly lovely and what views from our balcony!!! The staff is exceptional. The room (a junior suite) was clean but the sofa was broken. Bed however very comfortable. The bathroom was spacious and had a tub! Which sometimes is just so nice. Especially since it was chilly and after a long day sightseeing it was really nice to enjoy a hot bath. It is kind of expensive to get the view (had to pay for a junior suite) but worth it!! Spend the extra for the balcony, enjoy coffee and the view of Lucerne from your private balcony. I mean really, how many times will you to be in Lucerne!!!
Reviewed October 29, 2016
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8.4
William from United States
Couple
Double Room with City View
Stayed 3 nights in September 2016
Nice hotel, conveniently located, with a GREAT staff!”
I'll just start with the only negative: lack of air conditioning. I would absolutely recommend this hotel to a friend, but only during cooler months. While I've never been in Luzern during July or August, I can't imagine it's cool enough to sleep with just a fan. However! That being said, we simply loved the hotel in late September! The staff were completely lovely, and indulged our every need and request. The restaurant was excellent. The room was spacious, with a very nice bathroom and large shower/tub. A room on the river side would have been nice, but our room overlooking the wine market square was completely comfortable and quite sufficient. When we asked the Travel Office at the Luzern main train station for directions, they said, "Oooh, lah-lah! May we come with you?!" So the hotel has an excellent reputation in the city, and it is well-deserved. We thank the staff for a lovely 3 days.
Reviewed October 27, 2016
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9.2
Thanyakamol from Thailand
Group
Double River View
Stayed 1 night in October 2016
Good Location with nice restaurant waterside”
I like the location it is near to the city area and lake
Reviewed October 25, 2016
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9.2
Thanyakamol from Thailand
Group
Triple Room with River View
Stayed 1 night in October 2016
Good View from Room”
Very impressed with the view of Lake Luzern and the old bridge from the balcony of the room
Reviewed October 25, 2016
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