Beautiful Hotel in the old town”

I stayed in a double room with city view on the 4th floor and it was fantastic :) I could see the courtyard below. My room was beautifully furnished and my bathroom was very chic. This boutique hotel is on the lake and you can walk straight out into the old town or the river side and walk along the bank and on the bridges. This hotel is located very near all the exciting river side cafés and restaurants, but is very quiet. If you're hesitating between this hotel and any other hotel in Luzern, pick this one. I was very very pleased I did.

Beautiful views”

The Hotel des Balances was truly lovely and what views from our balcony!!! The staff is exceptional. The room (a junior suite) was clean but the sofa was broken. Bed however very comfortable. The bathroom was spacious and had a tub! Which sometimes is just so nice. Especially since it was chilly and after a long day sightseeing it was really nice to enjoy a hot bath. It is kind of expensive to get the view (had to pay for a junior suite) but worth it!! Spend the extra for the balcony, enjoy coffee and the view of Lucerne from your private balcony. I mean really, how many times will you to be in Lucerne!!!

Fabulous stay!”

We had an enjoyable time at Des Balances, the view from our junior suite was absolutely stunning. Food from the hotel restaurant was good as well, and service quality was high. Room was spacious, nicely decorated and clean. Nightly turn down service was much appreciated. Comfortable bed. No AC but even in summer the fan was adequate. Would definitely return for another stay in the future.

Nice hotel, conveniently located, with a GREAT staff!”

I'll just start with the only negative: lack of air conditioning. I would absolutely recommend this hotel to a friend, but only during cooler months. While I've never been in Luzern during July or August, I can't imagine it's cool enough to sleep with just a fan. However! That being said, we simply loved the hotel in late September! The staff were completely lovely, and indulged our every need and request. The restaurant was excellent. The room was spacious, with a very nice bathroom and large shower/tub. A room on the river side would have been nice, but our room overlooking the wine market square was completely comfortable and quite sufficient. When we asked the Travel Office at the Luzern main train station for directions, they said, "Oooh, lah-lah! May we come with you?!" So the hotel has an excellent reputation in the city, and it is well-deserved. We thank the staff for a lovely 3 days.

Excellent location, nice hotel and friendly staff”

We had a very nice stay at Hotel des Balance in July 2016. The staff was very friendly and helpful. The room with view an amazing view overlooking the river and the Jesuiten Kirche was very nice, despite a little stuffy due to the hot weather but they provided a fan.

Excellent!”

It was such a lovely to stay in this small boutique hotel. Great view overlooking river and mountain from balcony. The hotel manager and their team were conscientious in treating their guests well. Excellent service from every member of reception to bar and restaurant. Location was great, takes 5 minutes walk to SBB station and nice to take a walk from hotel to old town. I would highly recommend anyone visiting Lucerne!!

Lovely boutique hotel with great location”

Our stay was cosy and nice. The hotel is within walking distance from the train station. It was clean. The breakfast options were perfect. They had a lot of options for tea and they have fresh eggs cooked for selection. The location was good too. Everywhere was within walking distance. We really enjoyed our stay and would want to stay again when we go to Luzerne again.

Perfect location, Beautiful view.”

The best thing about this hotel is the location. We got the triple roomwith river view and balcony. We had such beautiful view of Chapel Bridge and Church across the river . We can’t stop taking photo. Walking distance to everything. Chapel Bridge - 1-2 min Train station - with in 10 min Supermarket - within 1 min All shop and restaurant , attractions are there. Staff are friendly and helpful. Lobby a bit small but ok. แนะนำ โรงแรมนี้เลยค่ะ ห้องวิวแม่น้ำมีระเบียง วิวสวยมาก โบสถ์และ สะพานไม้ลูเซิร์น อยู่ตรงหน้าเลยค่ะ ไปทุกที่สะดวกเดินไปได้

Fairytale hotel views”

Staff were extremely helpful and very well mannered, room was spotless, beds undone for you in the evening and chocolates placed in your room each night. View from our bedroom was like being in a fairytale book, river views with snow capped mountains in the background and the beautiful bridges to cross over the river were incredible. Location was perfect,,right in the centre of the old town,,shops and restaurants very near by and train station only 5 mins walk.

Location is best. Staff are helpful. ”

Great location. Lovely room with good furnishing and nice view looking over the lake & Chapel Bridge. Will definitely come back for this hotel if traveling to Luzern.

Good View from Room”

Very impressed with the view of Lake Luzern and the old bridge from the balcony of the room

Little gem of a hotel in perfect location”

We stayed in Lucerne only one night en route from Zermatt to ZRH. A perfect stopover point, enchanting old town and lovely hotel. All in all, 10 out of 10

"Cosy" Room. Cute Balcony.”

Our stay at the hotel des Balances was overall very good. The bed- and bathroom size really was tiny but made up for a little by having a cute balcony to have coffee and croissants on in the morning - this element only works in summer. The location couldn't have been better - looking down on the Chapel Bridge towards Lake Lucerne. A piece of heaven!

Lovely Hotel next to the river”

This is a lovely and exclusive hotel by the river, about 5-8 mins walk from Lucerne train station. The reception staff provide a great service, they allowed us to check-in early. The room we got was very nice, the Nespresso maker was a nice suprise. The hotel restaurant has a nice teracce by the river, nice to have drinks there and the view is great, you can see the Alps from there. Free WiFi is a plus, the cost per night here is on the top end but then the bath is full of L'occitane products. Enjoyable stay, highly recommend it.

Lovely hotel, great location”

This is a lovely hotel in a great location. Plenty of restaurants and shopping nearby. Train station and bus stop close by. Friendly staff. Lovely room and L'Occitane products provided. Expected at least complimentary continental breakfast to be included.

Outstanding”

Beautiful hotel in the heart of Lucerne with an excellent restaurant/bar downstairs. It's not cheap but compared to similar hotels with the same price range, definitely worth it! The staff recommended a great Italian restaurant, we really appreciated that.

One of our favorite hotels in the world”

This was our 3rd stay and it was amazing. The staff is very welcoming and friendly...even with us staying just one night at a discounted rate...we thought we were high rollers...LOVE LOVE LOVE this hotel...treat yourself. The river views are amazing and worth the extra money. Restaurant was pricey...but then again everything in Lucerne is pricey!

Nice hotel but can be better”

Hotel was ok, room itself was very good. Room size was ok and very clean. Small little things in the room did create certain feel of luxury. Maybe for the price the hotel is charging, they should provide something better than that. Maybe I expect too much as we were on honeymoon. Maybe just one small flower or just a "hope you enjoy your honeymoon" will make the entire stay differently. These small details they should pay attention to for such a prestige hotel. Other than this, everything is good.

Fabulous location and great staff”

We enjoyed our time in Lucerne and this hotel is ideally located right in the middle of everything. Staff were lovely and hotel has lots of character. The beds were comfy and clean. Our only negative was we had city views and its was very noisy at night. To make matters worse there was no air conditioning I our fifth floor room, so we had to leave the window open at night to let some cool air in. Would not be a problem in the cooler weather

Great hotel”

Great hotel. Rooms with balcony have wonderful view to the lake and old building opposite. But be prepared to small double room with lake view.