LOVELY HOTEL, GREAT LOCATION”

THIS HOTEL IS IN A VERY GOOD LOCATION. THE STAFF WERE FRIENDLY AND HELPFULL. THE FOOD WAS VERY GOOD AND FACILITY CLEAN AND NEAT. WOULD HIGHLY RECOMMEND.

Perfect location, Beautiful view.”

The best thing about this hotel is the location. We got the triple roomwith river view and balcony. We had such beautiful view of Chapel Bridge and Church across the river . We can’t stop taking photo. Walking distance to everything. Chapel Bridge - 1-2 min Train station - with in 10 min Supermarket - within 1 min All shop and restaurant , attractions are there. Staff are friendly and helpful. Lobby a bit small but ok. แนะนำ โรงแรมนี้เลยค่ะ ห้องวิวแม่น้ำมีระเบียง วิวสวยมาก โบสถ์และ สะพานไม้ลูเซิร์น อยู่ตรงหน้าเลยค่ะ ไปทุกที่สะดวกเดินไปได้

Nice room with balcony”

Fancy room but not cosy enough. Its just white and gold tone in the room, which is way too sharp. Would be better if they add warmer elements (wood, adjustable light). Rate pretty pricey i would say. Staff (Eva) is really nice and helpful, printed timetable of trains for us. But often have to wait a bit as there is always just one or some of them are always busy. 9min walk to train station. There's a department store Coop just 1min walk away, so its very convenient.

Fabulous stay!”

We had an enjoyable time at Des Balances, the view from our junior suite was absolutely stunning. Food from the hotel restaurant was good as well, and service quality was high. Room was spacious, nicely decorated and clean. Nightly turn down service was much appreciated. Comfortable bed. No AC but even in summer the fan was adequate. Would definitely return for another stay in the future.

🌟🌟🌟🌟”

The only complaint was the room temperature, it was really warm. Other than that, the service was good, hotel was in great location, and awesome views from room. All in all, it was an pleasurable experience.

Great Hotel”

This is a really nice hotel. Location is perfect. The room we had was overlooking the river;it was spacious; well appointed; meticulously cleaned and very comfortable. We visited in September; even then the room was warm due to good weather. I suspect the room would be hot in the summer months as there is no air conditioning.

A very lovely stay”

We booked a double room with river view on lvl5. The view from the balcony is amazing. The hotel is walking distance from the Train station and the chapel bridge. Near wonderful food establishments. The room is cosy and comfortable. Self sufficient with amenities. Although abit tad small. Has nespresso machine and welcome us with chocolate every day.

Fine hotel with magnificent view”

Great experience with thhis hotel. The single detail of the room was decorted for the guests comfortable stay. Cons is that there is no grocery shop or supermarket around the area and the train station is a little far. The rest is perfect especially the way they decorated the room, it's contemporary yet stylish.

Lovely Hotel next to the river”

This is a lovely and exclusive hotel by the river, about 5-8 mins walk from Lucerne train station. The reception staff provide a great service, they allowed us to check-in early. The room we got was very nice, the Nespresso maker was a nice suprise. The hotel restaurant has a nice teracce by the river, nice to have drinks there and the view is great, you can see the Alps from there. Free WiFi is a plus, the cost per night here is on the top end but then the bath is full of L'occitane products. Enjoyable stay, highly recommend it.

VERY DISAPPOINTED ”

This is the first time I got lied by hotel staff... first night I came here I called to ask about the heater and the one on the phone said that she will sent it immediately, but after 30minutes no one is coming then I called again to ask about the hater and she said that she will check it now and will send it immediately but still no one is coming, so I decided to came down to the receptionist and ask it directly, I met Rachel in the receptionist and she said that the hotel dont have any portable heater. I asked her “you hotel dont have any portable heater or all the heaters already sent out to other rooms?” And she said that “we dont have any portable heater and also dont have any AC”, but in AGODA they said that they have AC and heating which I captured already. I asked her “what’s your name” she said that she’s Rachel.. 5 minutes after I came back to my room someone sent the portable heater, why must she lied to me? The 4th night I made a reservation to move to balcony room so I must move all my luggages to the new room, in the morning I met this Rachel girl again and she said the room is not ready so they will help us to move our belongings, I told her that I already packed my belongings but please if there is something left please move it for me. The night when i arrived to the hotel, all my belongings are moved already but I lost something and I asked them to looking for it and no one called back or even no one give any reply to me.. until I left the hotel there is no apologies at all, how come I lost something even when I still staying there. THE SERVICE IS THE WORST I EVER MET!! Will never be back to this hotel again or even I will never recommend it to my friends!

Nice view, however no aircon, I have to open the Belmont doors and window, however mosquito comes”

Prefer to have air con during hot season.... btw, toiletries are branded, good products, restaurant provides very nice food

Amazing location”

The location of the hotel couldn't be better, walking distance to everything. There was only one thing that I think needs improvement and that's the fact that they don't a lift to the reception, so we had to carry 2 heavy bags up the stairs and for someone older, this may be a problem, otherwise everything was perfect.

Exceptional”

Great food at the bar. They know how to make a good Martini. Location is awesome but it would help to provide better instructions to guests who are driving. Specifically tell guests it is OK to drive on the pedestrian streets. GPS is worthless.

Excellent!”

It was such a lovely to stay in this small boutique hotel. Great view overlooking river and mountain from balcony. The hotel manager and their team were conscientious in treating their guests well. Excellent service from every member of reception to bar and restaurant. Location was great, takes 5 minutes walk to SBB station and nice to take a walk from hotel to old town. I would highly recommend anyone visiting Lucerne!!

Fairytale hotel views”

Staff were extremely helpful and very well mannered, room was spotless, beds undone for you in the evening and chocolates placed in your room each night. View from our bedroom was like being in a fairytale book, river views with snow capped mountains in the background and the beautiful bridges to cross over the river were incredible. Location was perfect,,right in the centre of the old town,,shops and restaurants very near by and train station only 5 mins walk.

One of our favorite hotels in the world”

This was our 3rd stay and it was amazing. The staff is very welcoming and friendly...even with us staying just one night at a discounted rate...we thought we were high rollers...LOVE LOVE LOVE this hotel...treat yourself. The river views are amazing and worth the extra money. Restaurant was pricey...but then again everything in Lucerne is pricey!

perfect stay for me”

the location, the room condition, the staff all the elements were really great. the best is the view from the terrace. i cannot forget the moment. really recommend this hotel for travelers. i will defintely visit again.

Lovely hotel, great location”

This is a lovely hotel in a great location. Plenty of restaurants and shopping nearby. Train station and bus stop close by. Friendly staff. Lovely room and L'Occitane products provided. Expected at least complimentary continental breakfast to be included.

The staff was very friendly and helpful. The room was clean and sparkling. View fantastic. Walking ”

Staff went out of their way to assist you. Mt. Pilatus was closed both days we were there. We had bought our tickets on line from Viator. Staff tried to call this place to get a refund for our tickets. They were unable to talk to anyone by phone or email. Buy your Mt. Pilatus tickets at the hotel.

Beautiful views”

The Hotel des Balances was truly lovely and what views from our balcony!!! The staff is exceptional. The room (a junior suite) was clean but the sofa was broken. Bed however very comfortable. The bathroom was spacious and had a tub! Which sometimes is just so nice. Especially since it was chilly and after a long day sightseeing it was really nice to enjoy a hot bath. It is kind of expensive to get the view (had to pay for a junior suite) but worth it!! Spend the extra for the balcony, enjoy coffee and the view of Lucerne from your private balcony. I mean really, how many times will you to be in Lucerne!!!