Hotel des Balances
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Double River View Hotel des Balances
Interior view Hotel des Balances
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8.9
Excellent
/10
(193 reviews)See what guests said
See map
9.4
Exceptional
Location rating score
Exceptional location
  • Flea Market140 m
  • Picasso Museum150 m
  • Luzern Tourism150 m
  • The Chapel Bridge200 m
  • Kapellbrücke210 m
  • Spreuer Bridge220 m
  • Historisches Museum220 m
  • Stadtkeller250 m
  • Natur-Museum260 m
  • Sammlung Rosengart310 m
  • Free Wi-Fi

    Hotel des Balances

    Weinmarkt, Old Town, Luzern, Switzerland, 6004 - See map

    This property is in high demand!

    Booked 11 times

    "Everything was perfect, location, staff and the food as well."
    Mohit - July 7, 2017
    Exceptional reputation
    Recommended by 97% of guests
    Exceptional cleanliness
    9.4 rating for cleanliness
    Exceptional service
    9.1 rating for service
    Excellent facilities on premise
    8.5 facilities on premise
    • 500 meters to public transportation

    • Free Wi-Fi in all rooms!

    • Currency exchange

    • Daily housekeeping

    • Bar

    Cheaper than 96% of all properties in Luzern in the last 24 hours

    Compared to 312 Luzern properties at Agoda for various dates

    Property ranking|Compared to 312 Luzern properties
    See all rankings
    Cleanliness score
    9.4/10
    Location score
    9.4/10
    Service score
    9.1/10
    Review score - United States
    9.5/10
    Better than
    99
    %
    of Luzern properties
    Better than
    98
    %
    of Luzern properties
    Better than
    98
    %
    of Luzern properties
    Better than
    98
    %
    of Luzern properties
    Value for money8.4
    Location rating9.4
    Nearest airportEmmen Airport (EML)
    Distance to airport4.5 km

    Rooms available at Hotel des Balances

    8.5
    Excellent
    Room comfort & quality
    Junior Suite
    Junior Suite
    ...
    • Room size: 30 m²/323 ft²
    • River view
    • 1 double bed
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    Suite
    Suite
    ...
    • Room size: 50 m²/538 ft²
    • River view
    • 1 double bed
    Enter dates to see prices
    Junior Suite with Sofa Bed
    Junior Suite with Sofa Bed
    ...
    • Room size: 30 m²/323 ft²
    • City view
    • 2 double beds
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    Double Room with City View
    Double Room with City View
    ...
    • Room size: 25 m²/269 ft²
    • City view
    • 1 double bed
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    Double River View
    Double River View
    ...
    • Room size: 25 m²/269 ft²
    • River view
    • 1 double bed
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    Double Room for Single Use with City View
    Double Room for Single Use with City View
    ...
    • Room size: 25 m²/269 ft²
    • City view
    • 1 double bed
    Enter dates to see prices
    Double Room with River View
    Double Room with River View
    ...
    • Room size: 25 m²/269 ft²
    • River view
    • 1 double bed
    Enter dates to see prices
    Triple Room with City View
    Triple Room with City View
    ...
    • Room size: 25 m²/269 ft²
    • City view
    • 1 single bed and 1 double b...
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    Triple Room with River View
    Triple Room with River View
    ...
    • Room size: 25 m²/269 ft²
    • City view
    • 1 single bed and 1 double b...
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    Romantic Suite
    Romantic Suite
    ...
    • Room size: 40 m²/431 ft²
    • River view
    • 1 king bed
    Enter dates to see prices

    What people love about Hotel des Balances

    • 9.2
      Exceptional

      "It was such a lovely to stay in this small boutique hotel."

      Lilima J.

      |

      December 10, 2017

    • 9.2
      Exceptional
      Location

      "I like the location it is near to the city area and lake"

      Thanyakamol

      |

      October 25, 2016

    • 9.2
      Exceptional

      "Great view overlooking river and mountain from balcony."

      Lilima J.

      |

      December 10, 2017

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    More about Hotel des Balances

    More about Hotel des Balances

    9.2
    Exceptional

    "Btw, toiletries are branded, good products, restaurant provi..."

    Minling

    |

    November 25, 2018

    An overview

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    Most talked about facilities

    View
    13 mentions
    Food & Dining
    5 mentions
    Breakfast
    5 mentions
    Housekeeping
    4 mentions

    What they offer

    9.6
    Exceptional

    "Rooms with balcony have wonderful view to the lake and old b..."

    Dmitrieva

    |

    August 21, 2018

    View all reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Food and dining

    Restaurants on site

    Balances
    Cuisine:French, Mediteranean
    Menu:Buffet

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Reviews of Hotel des Balances from real guests

    Overall rating
    9.0
    Exceptional
    From 1280 reviews
    Provided by verified guests of
    Agoda Reviews (193)Booking.com Reviews (1087)
    Rating via Agoda8.9
    /
    10
    Cleanliness9.4
    Facilities8.5
    Location9.4
    Room comfort and quality8.5
    Service9.1
    Value for money8.4
    High score for Luzern
    Rating
    9+ Exceptional (70)
    8-9 Excellent (23)
    7-8 Very Good (15)
    6-7 Good (3)
    <6 Below Expectation (4)
    Time of the year
    Mar - May (21)
    Jun - Aug (20)
    Sep - Nov (50)
    Dec - Feb (24)
    All guests (193)
    All room types
    All languages

    Show reviews that mention 

    Showing 115 verified guest comments
    12345
    9.2
    Exceptional
    Lisa
    Family with teens
    Triple Room with River View
    Stayed 2 nights in June 2019

    LOVELY HOTEL, GREAT LOCATION”

    THIS HOTEL IS IN A VERY GOOD LOCATION. THE STAFF WERE FRIENDLY AND HELPFULL. THE FOOD WAS VERY GOOD AND FACILITY CLEAN AND NEAT. WOULD HIGHLY RECOMMEND.

    Reviewed July 15, 2019
    10.0
    Exceptional
    ploenpun from Hong Kong
    Family with teens
    Triple Room with River View
    Stayed 3 nights in January 2019

    Perfect location, Beautiful view.”

    The best thing about this hotel is the location. We got the triple roomwith river view and balcony. We had such beautiful view of Chapel Bridge and Church across the river . We can’t stop taking photo. Walking distance to everything. Chapel Bridge - 1-2 min Train station - with in 10 min Supermarket - within 1 min All shop and restaurant , attractions are there. Staff are friendly and helpful. Lobby a bit small but ok. แนะนำ โรงแรมนี้เลยค่ะ ห้องวิวแม่น้ำมีระเบียง วิวสวยมาก โบสถ์และ สะพานไม้ลูเซิร์น อยู่ตรงหน้าเลยค่ะ ไปทุกที่สะดวกเดินไปได้

    Reviewed January 31, 2019
    8.0
    Excellent
    KIT from United Kingdom
    Group
    Double Room with River View
    Stayed 1 night in October 2016

    Nice room with balcony”

    Fancy room but not cosy enough. Its just white and gold tone in the room, which is way too sharp. Would be better if they add warmer elements (wood, adjustable light). Rate pretty pricey i would say. Staff (Eva) is really nice and helpful, printed timetable of trains for us. But often have to wait a bit as there is always just one or some of them are always busy. 9min walk to train station. There's a department store Coop just 1min walk away, so its very convenient.

    Reviewed October 09, 2016
    10.0
    Exceptional
    Ziling from Singapore
    Couple
    Junior Suite
    Stayed 3 nights in July 2016

    Fabulous stay!”

    We had an enjoyable time at Des Balances, the view from our junior suite was absolutely stunning. Food from the hotel restaurant was good as well, and service quality was high. Room was spacious, nicely decorated and clean. Nightly turn down service was much appreciated. Comfortable bed. No AC but even in summer the fan was adequate. Would definitely return for another stay in the future.

    Reviewed July 07, 2016
    8.0
    Excellent
    Richard from Singapore
    Couple
    Double Room with River View
    Stayed 2 nights in October 2015

    🌟🌟🌟🌟”

    Location, the views from the room balcony, good service.

    The only complaint was the room temperature, it was really warm. Other than that, the service was good, hotel was in great location, and awesome views from room. All in all, it was an pleasurable experience.

    Reviewed October 07, 2015
    9.0
    Exceptional
    Peter from United Kingdom
    Couple
    Triple Room with River View
    Stayed 3 nights in September 2015

    Great Hotel”

    Location

    This is a really nice hotel. Location is perfect. The room we had was overlooking the river;it was spacious; well appointed; meticulously cleaned and very comfortable. We visited in September; even then the room was warm due to good weather. I suspect the room would be hot in the summer months as there is no air conditioning.

    Reviewed September 22, 2015
    8.0
    Excellent
    Geraldine from Singapore
    Couple
    Double Room with River View
    Stayed 3 nights in October 2014

    A very lovely stay”

    Location, View, Comfort

    We booked a double room with river view on lvl5. The view from the balcony is amazing. The hotel is walking distance from the Train station and the chapel bridge. Near wonderful food establishments. The room is cosy and comfortable. Self sufficient with amenities. Although abit tad small. Has nespresso machine and welcome us with chocolate every day.

    Reviewed October 20, 2014
    9.0
    Exceptional
    Orapim from Thailand
    Couple
    Stayed 1 night in January 2012

    Fine hotel with magnificent view”

    Near chapel bridge, nice view and very comfortable room

    Great experience with thhis hotel. The single detail of the room was decorted for the guests comfortable stay. Cons is that there is no grocery shop or supermarket around the area and the train station is a little far. The rest is perfect especially the way they decorated the room, it's contemporary yet stylish.

    Reviewed January 07, 2012
    10.0
    Exceptional
    Eric from Sweden
    Couple
    Double Room with City View
    Stayed 1 night in May 2011

    Lovely Hotel next to the river”

    Great service, clean rooms, nice hotel restaurant

    This is a lovely and exclusive hotel by the river, about 5-8 mins walk from Lucerne train station. The reception staff provide a great service, they allowed us to check-in early. The room we got was very nice, the Nespresso maker was a nice suprise. The hotel restaurant has a nice teracce by the river, nice to have drinks there and the view is great, you can see the Alps from there. Free WiFi is a plus, the cost per night here is on the top end but then the bath is full of L'occitane products. Enjoyable stay, highly recommend it.

    Reviewed May 24, 2011
    5.2
    ingrid from Indonesia
    Couple
    Double Room with City View
    Stayed 4 nights in October 2018

    VERY DISAPPOINTED ”

    This is the first time I got lied by hotel staff... first night I came here I called to ask about the heater and the one on the phone said that she will sent it immediately, but after 30minutes no one is coming then I called again to ask about the hater and she said that she will check it now and will send it immediately but still no one is coming, so I decided to came down to the receptionist and ask it directly, I met Rachel in the receptionist and she said that the hotel dont have any portable heater. I asked her “you hotel dont have any portable heater or all the heaters already sent out to other rooms?” And she said that “we dont have any portable heater and also dont have any AC”, but in AGODA they said that they have AC and heating which I captured already. I asked her “what’s your name” she said that she’s Rachel.. 5 minutes after I came back to my room someone sent the portable heater, why must she lied to me? The 4th night I made a reservation to move to balcony room so I must move all my luggages to the new room, in the morning I met this Rachel girl again and she said the room is not ready so they will help us to move our belongings, I told her that I already packed my belongings but please if there is something left please move it for me. The night when i arrived to the hotel, all my belongings are moved already but I lost something and I asked them to looking for it and no one called back or even no one give any reply to me.. until I left the hotel there is no apologies at all, how come I lost something even when I still staying there. THE SERVICE IS THE WORST I EVER MET!! Will never be back to this hotel again or even I will never recommend it to my friends!

    Reviewed October 08, 2018
    9.2
    Exceptional
    Minling from Australia
    Solo traveler
    DOUBLE SINGLE USE STANDARD - ROOM ONLY
    Stayed 2 nights in August 2018

    Nice view, however no aircon, I have to open the Belmont doors and window, however mosquito comes”

    Prefer to have air con during hot season.... btw, toiletries are branded, good products, restaurant provides very nice food

    Reviewed November 25, 2018
    8.8
    Excellent
    Andrea from Australia
    Couple
    Double Room with City View
    Stayed 2 nights in January 2018

    Amazing location”

    The location of the hotel couldn't be better, walking distance to everything. There was only one thing that I think needs improvement and that's the fact that they don't a lift to the reception, so we had to carry 2 heavy bags up the stairs and for someone older, this may be a problem, otherwise everything was perfect.

    Reviewed January 18, 2018
    10.0
    Exceptional
    James from United States
    Couple
    Double Room with River View
    Stayed 2 nights in December 2017

    Exceptional”

    Great food at the bar. They know how to make a good Martini. Location is awesome but it would help to provide better instructions to guests who are driving. Specifically tell guests it is OK to drive on the pedestrian streets. GPS is worthless.

    Reviewed December 18, 2017
    9.2
    Exceptional
    Lilima from Hong Kong
    Couple
    Double Room with River View
    Stayed 2 nights in November 2017

    Excellent!”

    It was such a lovely to stay in this small boutique hotel. Great view overlooking river and mountain from balcony. The hotel manager and their team were conscientious in treating their guests well. Excellent service from every member of reception to bar and restaurant. Location was great, takes 5 minutes walk to SBB station and nice to take a walk from hotel to old town. I would highly recommend anyone visiting Lucerne!!

    Reviewed December 10, 2017
    10.0
    Exceptional
    John from Gibraltar
    Couple
    Double Room with River View
    Stayed 4 nights in November 2017

    Fairytale hotel views”

    Staff were extremely helpful and very well mannered, room was spotless, beds undone for you in the evening and chocolates placed in your room each night. View from our bedroom was like being in a fairytale book, river views with snow capped mountains in the background and the beautiful bridges to cross over the river were incredible. Location was perfect,,right in the centre of the old town,,shops and restaurants very near by and train station only 5 mins walk.

    Reviewed November 10, 2017
    9.6
    Exceptional
    Rich from United States
    Couple
    Double Room with River View
    Stayed 1 night in May 2017

    One of our favorite hotels in the world”

    This was our 3rd stay and it was amazing. The staff is very welcoming and friendly...even with us staying just one night at a discounted rate...we thought we were high rollers...LOVE LOVE LOVE this hotel...treat yourself. The river views are amazing and worth the extra money. Restaurant was pricey...but then again everything in Lucerne is pricey!

    Reviewed May 19, 2017
    10.0
    Exceptional
    Jeongryun from South Korea
    Group
    Suite
    Stayed 1 night in March 2017

    perfect stay for me”

    the location, the room condition, the staff all the elements were really great. the best is the view from the terrace. i cannot forget the moment. really recommend this hotel for travelers. i will defintely visit again.

    Reviewed April 22, 2017
    9.2
    Exceptional
    Belinda from Canada
    Solo traveler
    Double Room for Single Use with City View
    Stayed 1 night in March 2017

    Lovely hotel, great location”

    This is a lovely hotel in a great location. Plenty of restaurants and shopping nearby. Train station and bus stop close by. Friendly staff. Lovely room and L'Occitane products provided. Expected at least complimentary continental breakfast to be included.

    Reviewed March 19, 2017
    10.0
    Exceptional
    Betty from United States
    Couple
    Double Room with River View
    Stayed 2 nights in November 2016

    The staff was very friendly and helpful. The room was clean and sparkling. View fantastic. Walking ”

    Staff went out of their way to assist you. Mt. Pilatus was closed both days we were there. We had bought our tickets on line from Viator. Staff tried to call this place to get a refund for our tickets. They were unable to talk to anyone by phone or email. Buy your Mt. Pilatus tickets at the hotel.

    Reviewed November 19, 2016
    8.8
    Excellent
    Molly from United States
    Couple
    Junior Suite
    Stayed 2 nights in October 2016

    Beautiful views”

    The Hotel des Balances was truly lovely and what views from our balcony!!! The staff is exceptional. The room (a junior suite) was clean but the sofa was broken. Bed however very comfortable. The bathroom was spacious and had a tub! Which sometimes is just so nice. Especially since it was chilly and after a long day sightseeing it was really nice to enjoy a hot bath. It is kind of expensive to get the view (had to pay for a junior suite) but worth it!! Spend the extra for the balcony, enjoy coffee and the view of Lucerne from your private balcony. I mean really, how many times will you to be in Lucerne!!!

    Reviewed October 29, 2016
    12345
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    • Exceptional location
    • Lake Lucerne
    • Luzern Train Station is within 0.49 km