Great hotel - not great value but you get what you pay for”

Solid 4.5-star hotel suitable for business travelers. Used to be the Hotel Nikko and the Japanese influence, attention to detail, and service standards are still there. Rooms are large. The building is old but rooms are kept very clean and up to date. Only complaint is that it is a little bit too expensive for what it is, but if it is within your budget then you can't really go wrong with choosing this hotel.

Excellent experience ”

I had very quick & smooth check-in, Ms Phuong at Reception desk asked to change my room to the more suitable one without me noticing it, that shows they really care. All the staffs from bellboys to housekeepers are very attentive. And the hotel is super clean, exactly the Japanese standards that guests can look for. I’ll definitely come back.

This is name Nikko hotel ( Old hotel)”

This is not new hotel this is old hotel. The hotel room so old, smell and dirty. When I check-in this hotel they ask me give to their my credit card ( it not safe ). I booked with the breakfast include for free but when i go to restaurant in this hotel they said my booking was not have breakfast. So staff are worst.

Professional hotel and staff”

Check in very fast, in 1m I got the key Clean, quiet, worth the price. Located near lake so the air around is clean and the atmosphere is so peaceful. 10m away from the Old Quarter hustle. Travelers mostly are Japanese so you have very polite and quiet people around. I requested water bottle and within 1m from the call, the house keeper was at the door. Amazing. The Benkay restaurant in the hotel is excelent Would definitely come back.

Good but not best”

I have stayed at a few 5-star hotels in Hanoi but I have to say that their staffs are all the same. The lady at the reception had a very bad first impression with no smile and asked me if my friend and I would like to stay at 2 rooms because she saw that my booking was just for one person. I booked via Agoda and that is the default of 1 room 2 persons. It seems that they don't know how to smile to guests. Instead of asking if we were going to stay at 2 rooms, she could just ask in another more friendly way. And when she realised that she was wrong about the booking information, there was no sorry from her. Apart from that, we got a very nice room with views to 2 streets. The room was very clean and in a nice decoration and the bed was very comfy too. However, the location is not really good as it is pretty far from Old Quarter and other lakes. The taxi drivers did not know where the hotel was and took an extra round to bring us back to the hotel. It is located at a bend of 2 busy streets.

A very good Hotel in Hanoi with friendly staff”

One thing I like most in this hotel is the friendly staff that they employ. From the very first day you check in you already feel welcome. My family and I stayed in this hotel for 6 nights and we enjoyed every moment of it. From the door man, the concierge, reception, restaurant staff, housekeeping and of course your two girl staff at night in the executive lounge were really very accommodating to all our request. Breakfast is ok and the rooms is always kept clean by the house keeping. I would like to mention also Ms. Thuy of your sales who was more than willing to waive charges in my room since i had to cut our vacation for something very important to attend to in our country. There is only one thing that shocked me in this hotel. It is your charges for your local call. I was charged US .30/min for a local which i had to make at your business center. I was wondering why i wasnt charge when I asked concierge twice to contact my travel agent, and when i asked the help fromyour staff in the nikko lounge to order pizza delivery for me. And one more thing I wasnt issued a receipt for my payment which I paid in cash in your business center. I hope you can check on your charges for local calls. Its kinda expensive knowing that local calls are not being billed on a per minute basis. Other than this I dont have any other complain with hotel nikko and would definetly recommend it to my friends.

Very clean and comfortable. Staff service is excellent.”

Hotel Nikko is very clean and comfortable. The staff service is excellent. The Nikko lounge does not have much to offer compared to the Hilton Opera Hotel's concierge lounge. The breakfast choices are limited.

Japanese Branded hotel ”

The hotel is located just opposite the train station. 10 to 15Min to Old quarters depending on traffic. Got franch restaurant on the ground floor. Good selection of international buffet and chinese restaurant too. Overall satisfiied with the hotel.

Comfortable Japanese hotel in Hanoi centeral”

I stayed only one night for business meeting held close to the hotel. My room was fortunately upgrade to the premium room for free, so that, the room was so nice, particularly in large-size bath and toilet with water shower. It offered very comfortable environment for doing my job by very high speed wireless Internet service. In addition, the breakfast at the Japanese restaurant was very delicious and as good as ones in Japan. On the other hand, one thing I felt stressed was very slow elevators. There were three elevators, but they were always crowded and took time for moving. And the price looked more expensive than I expected, considering standard. It was also awkward that many group customers sometimes gathered and had meetings at the ground flower. But, overall, I got satisfied with Nikko Hoel Hanoi, and would like to stay again.

Good place for biz trip”

Got upgraded to junior suite room which is too large for me. The room is well organized, clean and worth for money although the stuff is a bit old. If you are looking for a hotel for biz trip in Hanoi then this is a good place for your stay.

5 star hotel”

This is a good hotel, location is good. This hotel staff are friendly and check in was quick and simple. This is a good hotel, location is good.Most importantly it is a five-star hotel. Getting anywhere around KL is quick and easy. Most importantly, there's not so much traffic jam This hotel staff are friendly and check in was quick and simple. A great hotel. Staff are friendly and breakfast is good. Getting around is convenient with a car. We are on business trip Hotel serves good breakfast, international. Overall I recommended this hotel for business and leisure especially in Hanoi.

It is well located and super ”

it is well located, nice from the outside appereance as well as inside design, the ambionce is the best rewoards the custormer can feel, good hospitality of teh staff, sincere, freindly and carely to the request of the custormer, im gliad to stay here again, it is also worth for money.

Good business hotel with good staffs”

Excellent hotel staffs with good english at both the hotel lobby and restaurant areas. This hotel is reasonable for business stay. However, if one wishes to have sight seeing, then, should consider other hotels

khách sạn đáng yêu với thái độ phục vụ niềm nở”

i lke here with good club, nextstop which is a fun club. nearby there are plenty of restaurants and cafes. there is also a nice big supermarket with a mini mall and restaurants called big c. traffic there is not as crowded as central hanoi. however, it is too far from old quarter which is normally the place to visit for first timers to hanoi.

Clean and comfortable”

If you don't like busy streets and crowded areas, Nikko can be a good location to stay. Rooms are spacious and clean, it has been maintained very well. The toilet has installed with automatic cleasing device which is nice. Only complain is the breakfast is too expensive, however it has light meal on room service menu. TV channels are limited and they still yet to install flat LCD TV. Overall it is an excellent hotel, worth for money (without breakfast).

Fine hotel!”

The hotel is close to the train station and the historic old quarter is to be reached on foot. The staff is friendly but they offer a too expensive late check out! until 3 pm 50% and after 6 pm 100% of the room charge. quiet atmosphere in the lobby. Fantastic japanese toilets in the rooms! Breakfast is mostly targeted on japanese guests. More assortments of bread and sausage, cheese would be appreciated by european guests! Overall a good choice!

Nice and cozy except some noise from train”

The atmosphere is a bit Japanese. I had a king size bed for my stay. The room is big for single stay. The breakfast is average for 5 star hotels. The price is very reasonable for 5 star hotel in Hanoi compared with other 5 star hotels. I would definitely use it next time.

This hotel is not up to my expectation for a five star hotel”

Old facilities. Staff was not attentive, they were talking to each other while doing the check out for me. Food was so-so yet overpriced, I got the same but tastier dish in Metropole, another five star hotel, but with the lower price.

very comfortable for Japanese traveler”

this was second time to stay in Hotel Nikko. location is not convenient to see　around old quarter but easy to go by taxi. the room was spacious, clean and stuff are very friendly. we feel like Japanese business Hotel but its OK. concierge ladies are mainly Japanese, so people who is not good at English, they are very helpful.

Above average”

Quality of Food is bad. Quite rundown for the room and facility.